Every Airbnb guest complains about these 6 things. Here's how to fix them.

[@jenniferharrelson7218]

I recommend reconsidering the use of “Starlink” by name when referring to satellite internet. The owner of Starlink has actively taken stances against the LGBTQ+ community, which may alienate viewers who value inclusivity and equality. Referring to “satellite internet providers” more generally, without mentioning specific brands, helps avoid endorsing a company whose leadership could be seen as misaligned with the values of some audiences. For instance, as we might say “hot tub” instead of “Jacuzzi,” using a general term is often more inclusive and mindful of diverse perspectives. Thank you for considering this approach.

[@lost-south-lake-crafters]

Thanks for sharing your experiences!

[@successwithstacee9290]

You have the best videos. I didn’t know about the chefs kitchen but will try and get that added. I’ve used your set up list multiple times and it’s extremely helpful.

[@ShelliWillman]

I didn’t know about the chefs kitchen either

[@denisebunker6674]

Smell is so important. This spring we went in to a Airbnb and the musty smell hit you as you walked in. The place never felt clean. Owner stated that the smell wasn't there when they cleaned. We only stayed one night. But because of the smell we questioned how really clean the place was. We will never use them again. No fake smells but needs to smell fresh (Clean). Was the worst Airbnb we have ever stayed at.

[@kyleeandsteven]

Totally agree! Doesn’t have to be a bad smell, either. Even a strong “pleasant” scent can be too much 🥴

[@tammyrussell-rice5508]

I can say that homes in high humidity areas can start to smell musty very quickly if closed up tight. This actually can be compounded by a cleaning. Think about it: A lot of water is used to clean. Water can add to humidity levels in the house. And if not well ventilated, you will get that musty smell--clean or not.

[@zumba_auntie]

When there are missed cleaning issues, do you always inform your cleaner or do you let it go? I feel like I am picking on them, but things like a used paper towel on a desk, old bar of soap on the floor, garbage bag missed, porch missed...

[@kyleeandsteven]

It depends on the issue we find. Often we'll let little things go but if there is something more serious, we definitely don't mind sharing feedback. We try and approach the conversation as a way for them to improve and our cleaners seem pretty receptive to that.

[@kyleeandsteven]

It’s also important to give positive feedback as well, like if you get a review that mentions how clean it was! Then it’s not always negative feedback.

[@GetItWithBecca]

Great info. The link for the pool vacuum isn't correct. Could you send a link for that?

[@kyleeandsteven]

Fixed, thank you! 😊

[@HappyShappy.]

Do you still recommend up listing for direct bookings?

[@kyleeandsteven]

Yes, we're very happy with Uplisting

[@eyesea123]

Your link didn’t work to take the survey

[@kyleeandsteven]

Sorry! did you mistype the address? we made it a clickable link now to keep it easy

[@tammyrussell-rice5508]

Let's face it, Guests complain way too much and often make a mountain out of a molehill. Further, oftentimes their own actions are a contributing factor to the perceived issue at hand. There once was a time when Guests truly appreciated being a "Guest" in a private home. However, these days our properties are a commodity. This, in turn, has created many issues which are only compounded by Airbnb and Vrbo policies that encourage Guest complaints and refunds. Just sayin.

[@MegInWhispers]

agreed. I'm so thankful and proud when I get to share our cabin with others who truly appreciate the opportunity to stay in another person's home. I've felt that too - that equating Airbnb’s to hotels in general is not a fair or accurate comparison.

[@MegInWhispers]

I recently had a guest complaint about "trouble with the lock" when I messaged them extremely clear step by step instructions 3 days prior, 2 hours prior, and there's a laminated sign with step by step instructions literally 3 inches away from the lock in plain view. Clearly, the guest did not read any of these clear communications and repeatedly didn't press the correct button again and again. Then, instead of messaging me, checking the messages, reading the sign, or practicing on the (super simple) lock, they would just leave it unlocked on a daily basis, even when they departed and it was part of the check out instructions! IMO the core issue was that the guest was often drunk (seen carrying multiple packages of alcohol into the cabin), which I think contributed to their lock trouble. Sigh 🙄🙄🙄

[@main2333]

Most owners really want to help if things are a missed. Humans are not perfect. Just reach out to them. I’m sure they would do anything to help fix it! Rather it’s cleaning, lock box or drainage. Sometimes things happen after the housekeeper leaves. Life happens. Don’t have to complain about everything to Airbnb or verbo. Most times owners truly was unaware! If they won’t help. Then complain to booking site! Let’s work together