Everything Keeps BREAKING! | Trogly's Unboxing Guitars Vlog

[@Trog]

Rough week for the import guitars! 🟢My Website: www.troglysguitarshow.com 🔴Reverb: tidd.ly/4aFiyhC 🐕 Private Help Sessions: troglysguitarshow.com/help-appraisals/

[@clarkbabin9799]

I bought a true 65 Deluxe Reverb in the late 80s from one of my brother's friends thst needed some quick cash . I offered him $100 but he refused and took $40 for it. Still a great little amp. I don't know if UPS is who those problems with the damaged guitars came from but I've had issues with them leaving guitars precariously balanced on the hand rail on my porche . Packages left on vehicles and some left at the foot of my steps on the rain. Even boxes with large dents in them. Thank God therecwas no damage. One guitar I may have even got from you if thats who you ship with. I filled complaints about the careless handling numerous times. I don't know if I have a new driver that delivers in my area but I haven't had any issues lately.

[@hkguitar1984]

Your Marshall needs to be turned up really loud to obtain that classic Marshall crunch. My old Marshall Plexi has a measured output of 35W, it is crazy loud by the time the tubes start breaking up, that's just how it is. IMHO, your best bet would be either an attenuator or maybe a separate head amp with its speaker cabinet inside of an isolation box. Maybe collaborate with Robert Baker or some other Audio Pro to get the amp situation properly sorted out. I was going to recommend going all digital, but to be honest, the learning curve is pretty long and time isn't something you have a lot of. Its a shame about those damaged guitars, those shipping people have only one job, and yet they failed.

[@JokersWild70]

​@hkguitar1984 Use a volume pedal so you can crank the master volume on your Marshall, or, do the EVH thing, and use a Variac to lower the voltage, but run the amp all the way up (89 volts was his sweet spot) 🤙

[@matthewkaufman2041]

3 in one week? Remember "Gibbs' Rule 39" - (ie, there is no such thing as a coincidence)

[@hkguitar1984]

@@clarkbabin9799 Yeah, I am fortunate that we have a relationship with our UPS Driver (he has been delivering to our home for 13 years now). And while our delivery driver is very careful he is still only the last link in a very long chain of custody as the parcels make their was to and from. These days we live in, so many people care so little, its sometimes very disheartening.

[@No_Lucks_Given]

The fact that shipping companies can destroy stuff with almost no repercussions is criminal.

[@addman34555]

its fucking ridiculous

[@boblabahh4893]

What would like or expect to happen? They refund money? What do you want, blood? How good are you?, no mistakes?

[@swiggityswoater4191]

@@boblabahh4893calm down dude

[@mrphil2159]

@@boblabahh4893 A mistake is losing a package at worst. This is neglect.

[@robsterTN]

I once had items delivered in a plastic bag with the original contents smashed flat and covered in tire marks. It had clearly been run over multiple times. I had one thing delivered totally destroyed from a drop. Ordered a bumper for my Jeep and it arrived totally dinged up and scratched up from being dropped multiple times.

[@oklahormoan]

That purple on the new hetfield looks nowhere near as good as the broken one, in my opinion

[@b_nast19]

Came here to say this. I like the first one wayyy better. Tuff.

[@kearneydillon4803]

Too much of a pinkish hue to the replacement Hetfield. Not enough ride the lightning in it!!

[@borafett3005]

I remember coming across the listing and thinking it was fake because off how off the hue was. Rarely this much variation on a production ltd.

[@oklahormoan]

@@borafett3005 what I suspect is going on is actually a yellowing of the clear on one and not the other?

[@Aspkkr]

I ordered a new bike last month that UPS did so much damage that the rear wheel was bent and the chain ring had to be replaced before I could even use it.

[@timothypogue596]

Have a family member that retired from UPS. Advice from UPS internally was to pack so it can fall 8-10' onto concrete and not be damaged. They use a conveyor system in larger facilities that can be that high. I have had issues with UPS and FedEx and dealing with their insurance is always a pain. Hope the run of bad luck passes

[@tinystar3010]

Hopefully you noticed the loose bridge on the replacement Hetfield before you shipped it. With removing the strings and tuners, it was about to come off when you closed the case. Don't want that swimming around scratching the top during shipping.

[@fromquake]

I went on a tour through our UPS hub when I had applied there. We were on the gangway above the conveyer when a 4” round steel bar careened down one belt and took out 3 boxes on the main belt. Buy local if you can.

[@southernpanda33]

1:35 that looks like a forklift did that. 💯 I’ve seen it and done something similar to a much more expensive piece of equipment at the refinery I was working at. No way to deny that one.

[@zaxmaxlax]

I bet you 100 bucks it was done on a monday morning or friday afternoon 😂

[@andrewwagener7195]

The DG 335 you shipped me had a big hole in the box as well.

[@austinchicago2357]

We could use a new episode about proper packing and shipping techniques

[@RRW276]

My buddy worked for both major shipping companies and he always warned me to avoid "handle with care" because unfortunate it invites nefarious people to maybe NOT handle them with so much care. I believe I know what's going, in fact I'm pretty certain, but I'll keep it to myself. It's not only just with guitars obviously. It's almost anything, including a more than well packaged first edition incredibly rare book. I was physically sick, still am, because it was irreplaceable.

[@adrianr2312]

Has he happened to mention which is the better of the two companies?

[@kenabi]

i've had family who work for both ups and fedex. neither. you either have people who are scrambling to load the next transport (be it truck or plane), and don't care much about how things land or get shoved into the stacks. or you have the malicious ones who do things as sloppy as possible because they're just jagoffs. there really isn't much room for anything in the middle for the bigger packages. they're better than most of DHL, but not by that much. and yes, exterior labelling invites the bad actors to 'slip'. or, depending on the contents, make off with it, if they can. (obviously not happening with guitars, mostly, but it still happens)

[@wizrom3046]

I had a mail order company where we mailed out parcels. We used to drive our parcels down to the main shipping depot, where they sort them into bins for delivery to different areas. I literally watched the depot employees throwing parcels across the warehouse into the big metal bins (imagine dumpsters) and the far away bins they threw the parcels so they hit the rear concrete wall BEHIND the bin, then fell into the bin. Saved lots of walking. I learned two things; 1. Those guys had impressive throwing arms 2. We needed to revise our product packaging The way Trogly had packaged guitars here is NOT PROFESSIONAL and he should accept much of the blame...

[@JokersWild70]

Ive shipped a LOT of guitars (over 50, and most $3000 on up) and I've always had far better luck with UPS than FedEx. Good luck!

[@TrueManCrowyote]

Dude, put bubble-wrap under the headstock! WTF.

[@DavidFortman-et2jj]

That Fender amp sounds awesome!

[@Kahuna54]

That Fender amp sounds as a Fender should! Very nice!🎉

[@nycshelbygt500]

I had a beautiful Gibson 25/50 Les Paul from 1978 shipped from Wayne Gretzky Land in Canada to Los Angeles last November. The shipper, a music store, under-insured it by 90% ($10k CAD) via Canada Post to US Mail. Yikes!!!. The headstock had some binding cracked off and a pickup ring was split. Simple fix by a good luthier, The binding down the neck had cracks, but I think that is like finish checking on a 45 year old guitar. The guitar must have shipped neck down in the case for 2000-3000 miles. I asked for 2-3 day shipping, so it came by air, but was still banged around.

[@thorstenthorben196]

I like the purple on the new one more. Way less goofy looking. As for the broken one. Just ket a Luthier glue it back on if insurance lets you. Just a regular break. No problem there.

[@ohmtronseedling]

agreed. that looks fixable.

[@1mespud]

TIP: As a precaution, always detune your guitars before shipping or handling to avoid too much tension on the headstock and neck and especially during an air flight. High altitude air pressure is a usual culprit for snapping guitar necks. I once noticed the glass face popped off my wristwatch during a flight.

[@hornsbykid]

Bro that snakebyte is a horrible color. I absolutely wouldn't want it.

[@Fendernocaster109]

It looks like it fell out of the plane

[@ShadowhandofDune]

You can fix that headstock by cutting the edge smooth and attaching a new piece with dowels.

[@JokersWild70]

I think there will still be too much tension put on it that even dowels won't hold. It'd be nice to try tho

[@funnelbeaker9839]

my guess is that the epiphones neck/headstock breaks are happening because the headstock is fixed in a slit in the box..so when dumped on the "back" the guitar only rests on the headstock and at the lower part of the body.....

[@PlayingInVestapol]

This is why I only sell guitars locally Person to person. I do not trust shipping companies with guitars.

[@mboyer68]

UPS and FedEx have sorting facilities that might only be 15 years old, but they're running at 200% capacity or higher. And they can't shut them down to increase capacity, so they literally buy property nearby and build new facilities. That LTD either got run over by a forklift or a very heavy package was dropped onto it. I'm going with forklift. Those facilities have conveyor systems with packages falling off and getting lost for a week, so kinds of horror stories. What a shame. I don't think there's any possible way you could've packaged that where it wouldn't have gotten destroyed.

[@paulraider2001]

Shipping damage is the worst heart break. I have a new gold top Les Paul coming this week from Sweetwater. I got a good deal from them. But it has to ride every nail biting mile from Ft. Wayne to Portland, Oregon.

[@No_Lucks_Given]

At least that's ground only most likely. I hope she gets there safe and sound.

[@PaperBanjo64]

Any updates? Did the goldtop arrive safely?

[@paulraider2001]

@@PaperBanjo64 Yes it did. Not a scratch on it. The back has a kind of glow when you get it in the light just right.

[@PaperBanjo64]

@@paulraider2001 good :)

[@No_Lucks_Given]

@@paulraider2001 That's good. Gold tops are so beautiful

[@derangedhermit2879]

I worked at UPS for years, sorting packages off of a conveyor belt at a high rate of speed coming in belt wide, I read labels and sorted the packages into chute slides that lead to semi trailers. I’d get my ice water bottles ready, climb up to the belt, do my stretches, as buzzers went off, & the belt fired up and it was on! & I’d be just buried over my head with packages 2 minutes into my shift, covered with sweat with all my loads backed up, & I’d be stacking packages up over my head, to keep the belt running no matter what, as the loaders were buried into trailers by boxes, no one’s looking all to hard at any fragile handle with care stickers, I’ve saw a guy melt down who couldn’t keep up with the pace, and throw a hissy fit, stomping his foot through a box and shattering an antique grandfather clock vandalizing it totally out of pure rage and frustration, times may have changed but I’d sure never ship a guitar or anything treasured through UPS!…🫣

[@billyc6678]

UPS sucks!!!! I’m waiting on a pedal I ordered last Wednesday. It’s in Chelmsford Ma since Saturday. Only 26 mins away. The delivery date is for this Wednesday but UPS is going to sit on it until then. Why!!!!!!!

[@homeboyjon4885]

In some of the UPS facilities you can have conveyor belts reaching three or four stories up. If something jams up the belt then stuff can go over the edge.

[@foxxygearreviews7754]

I had a left handed fiesta red AVRI 2 strat arrive with the neck pocket cracked down both sides and keyholed neck screws. Then had an amp arrive with the cabinet completely smashed. Then another guitar came broken. I’m not sure if they’re deliberately breaking stuff or if people just don’t care any more, but it used to be extremely rare for guitars to arrive damaged. Now it’s something like a third of the stuff I order, music or otherwise, ends up damaged.

[@The.Adam.D]

You won’t be disappointed in the G3 pedal. The only pedal I need. Besides a gate lol. Your distortion tones will never be the same again! In a good a way

[@johndef5075]

UPS takes shredding to 11.

[@Nobody92421]

From watching tons of content from amp techs, they say you have to power up a tube amp periodically (once a year) or you will damage the electrolytic caps. IDK, I'm just passing along what they advise. Fryette did a number of videos on the topic while saving some old caps.

[@ChrisKarn-sq4nz]

That’s why I pronounce UPS “Oops”! They are notorious for breakage….. Fed Ex always, express saver is better than ground 👍🏻

[@jimmy_800rife8]

I got a Les Paul from eBay..I went home for lunch on delivery day and UPS showed up..I went out to meet him he slammed it down on it's end hard as I was reaching for it...... guitar was fine... not Happy though

[@ckelly5141]

Great Fender amp. Sounds great! 🎶🎸👍

[@professor_corrin9350]

Interesting to see more of the dg335s breaking. We have one in the shop I work at that broke in the exact same way as the one in the photo here. Wonder what the exact issue with them is and if the second run of them will have the same problem.

[@johndef5075]

Nice jam at the end 😊

[@MikeE-]

Nice tweed deluxe reverb 👍

[@nycshelbygt500]

Hopefully, this didn't jinx a 1993 Gibson Centennial Flying-V in All Gold I have coming in late April. The 100th Anniversary Explorer version in the huge rectangular case was super heavy (60 lbs) compared to a Gibson Les Paul. In general, I avoid shipping a fragile guitar in the middle of winter from a cold and snowy climate to LA, when temps at shipping warehouse can be below freezing. In the early 2000s, when large flat panel Plasma TVs started to be sold, many arrived cracked when shipping in the winter. Back then, these large TVs weighed over100 lbs and shipped in crates.

[@gregrandallbtsr03]

Wow. So sorry all of that happened.. Hope the insurance comes through. Peace

[@86HAWK1]

Well all the Limited Edition Purple Baritone Snakebytes just increased in value only 499 left.

[@misternobody4786]

Piece of mind - priceless

[@infinidominion]

*peace...sound like Biff when you say it wrong

[@bjdenil]

Honestly, these shipping companies beat the heck out of the packages sometimes. I've seen people throw these guitars into the truck.

[@mboyer68]

This seems to me like an opportunity to build a better guitar case! You'd have to have supports from the inside bottom coming up and when you close the case, they touch the inside of the top so there's less chance of getting smushed. Hmmm.....

[@McNoiseboy]

I bought an Ibanez PGM 90th HAM from Ebay some years ago and it was shipped within the States. Arrived with what looked like a bullet hole through one side of the case. Another Ibanez, again shipped within the States, arrived with the corner of the case crushed. I mean mangled so badly the case wouldn't shut any more. There's just no excuse for that. If you can't drive a forklift get TF off it. If you have to throw a parcel at any stage of the journey you're a f*ckwit. Many such cases. Sorry for your heartache @Trog. I would trust your packing 100%.

[@ricardoraulino-guitar]

Not exclusive to US.. I bought a UAFX Ruby from a German shop which was sent via UPS too and came with the pedal switch broken.. with a huge hole in the box too.. fortunately I was refunded

[@darrenanquist4611]

Not sure if anyone commented on those pedals, but that Revv G3 is extremely versatile with the different aggression modes and cover everything from classic rock to fully saturated modern metal which would have done that Hetfield Baritone proud!

[@charlesb7831]

I'm in Central Canada, I ordered a guitar from Sweetwater. When I received it the box was beat to crap. I called sweetwater and asked if I should open it or send it back. They told me to open it, they were confident in the packaging. I recorded it, just in case. The guitar was absolutely perfect. I watched my security footage on the front door, the delivery guy had tripped and fell on it going up the stairs. That being said, the amount of damage was definitely more then what had happened there, but just an idea of what happens to your stuff on the way lol.

[@mydogspyro]

That sucks, hope insurance takes care of it. And I hope I didn't jinx myself by watching this....waiting for a LP Custom from Edmonton Canada, almost 1,800 miles!!! Fingers crossed 🤞

[@EJH-jn6mo]

I don’t know how much you charged reverb for the ad but nicely done

[@Google_Is_Evil]

The ESP could be done with some pegs hidden in the headstock. Fixing the lacquer will be quite a challenge. A car upholstery pro could fix the case.

[@robertgladstein]

I ordered a Geochron very expensive clock and when I received it UPS delivered it. And the glass was in a million pieces. Terrible (((

[@travissmith2211]

I just can't bring myself to buy a guitar online. Even if a model is identical, there's something about the fact that guitars can have a feel to them that's unique. And considering the expense, I just can't make that gamble.

[@cryptoesquire3168]

How long do you wait to open up a shipped guitar? I usually wait all day or if a late delivery, then next day….

[@jimwoodard64]

Spoke w/my Sweetwater rep and the waiting list for the Dave Grohl signature is over 1,000 (possibly 2,000) deep! That's going to take some time to replace.

[@herdogoats]

I had two vintage and rare 70's Ibanez hollowbodies damaged in shipping late last year, one UPS, one FedEx. After months and thanks to the sellers keeping after insurance, we finally got paid out on those two, but I just decided to swear off shipping vintage hollow and semi-hollows at this point. The slide systems they use (talking to a friend who works in the facilities) just doesn't seem like it'll work with shipping fragile guitars, and seems specifically dangerous for hollow and semi-hollow guitars. Seems they impact too hard at the bottom of the slide and both of my examples were shipped by guys who ship a lot of vintage guitars, so both were packed well.

[@zaxmaxlax]

This headstock can be easily repaired because the crack is with the grain, if it was across the grain (like 90% of the times with gibsons) it would be harder to fix it, usually needing some sort of reinforcement at the crack joint like a backstrap or splines.

[@joshuasmith3114]

Just from sweetwater/ guitar center i have had 11damaged guitars. All were replaced but ups/fedex damage so many guitars its sad!!! Out of my 20 i own 10 i had to get new ones kind of crazy to think about

[@iwishiknew10]

i sent some money to a family member on the 18th of last month. it has been "delayed" multiple times. after several tickets, they assure me that it is still in process, just hung up in a container that should be delivered. stupid

[@ezerlab1]

Framptonesque experience. Sorry to hear that.

[@bartonkj]

I bought that Les Paul Supreme with the Icy Indigo finish and Blue headstock inlay you highlighted in one of your mod shop reviews. When it arrived at the house, the box was so badly beat up I thought for sure the guitar was damaged, but thankfully there was no damage to the case or the guitar....

[@ChristopherStandardTime]

Did anyone read the "fish scale" thread on Gear Page a few months ago? Read the Reverb terms of service if you're in another country and shipping into the States or vice versa and yes including Canada.

[@RobertVining]

Just got an epi dg335 shipped with fedex and there's a crack at the nut running up neck on both sides about 2 inches. Bummed to say the least...

[@evanmlondon]

I have a 2022 ESP LTD Viper 1000 and 2023 EC 1000 purchased with ESP cases and I have to say ESP's cases are not very good, latches are very loose, come undone just moving the case.

[@6stringcodger450]

Whats going one w/Gibson Mod Shop and the Gibson Reverb shop? Shutting down?

[@heyg7819]

In the last 2 months I had a new Fender Aerodyne shipped from Fender damaged, returned without a problem. I had $220 Jackson Monarkh from Reverb damaged, they gave me $125 back. My third try with ProAudio I paid for overnight for a Charvel, hoping that overnight had less hands touching it along the way and it showed up fine.

[@borafett3005]

I remember stumbling across that listing for the LTD with all the pedals.

[@jimmyjames2022]

Terrible! I wouldn't be as kind as to call these 'freak accidents', they are simply poor business practices. A result of corporate cost cutting to the bone while pressing workers for ever increasing performance quotas (otherwise known as "sub contracting"). I still flatly refuse to ship guitars. I buy new and used guitars locally in my hands from the store wall or the listings. Dealers can take that risk and I'll just get to pick from whatever survives their shipping. But my city is big enough there's some variety to choose from.

[@elvee7851]

Damn, UPS is the worst.

[@dlewtweentorla1210]

Regarding the Epiphones, should compare the cases to their Gibson siblings. Perhaps they are not as deep, or the neck support is to shallow (or weak), therefore less protection being knocked around causing the headstocks to smash against the cases. Just a thought

[@michaelsakells169]

I just ordered the new epiphone inspired by Gibson custom shop les paul custom from Sweetwater, should I be worried?

[@robbyclark6915]

Loved the amps more than anything else in this one. Especially that tweed deluxe. I have the 68 custom silverface and love it, but I wouldn't mind one of the 65 blackface ones, too! Just not made out of money given what Fender wants for those amps. A hardwired 64, though, that's the cream of the crop right there!

[@TheTapMusic]

The Hetfield LTD could totally be fixed, and for an experienced luthier wouldn't be a problem. While no break is good, if you do suffer a headstock break, you want them long and crossgrain like that. It's the short engrain breaks that are a bit more of a pain to fix, mostly for alignment purposes. Scarf joining a new headstock or replacing the neck would be much more difficult. The finish repair is kinda a different ball game, it really depends on what type of lacquer it is. Poly is more durable but tougher to repair, Nitro is easier to touch up but more prone to witness lines/checking/etc. If that kind of repair is appropriate for that guitar, I don't know, really depends on the value/how much emotional investment there is. But purely from a repair standpoint, long breaks are better, and glue is stronger than wood.

[@edwinstovall3334]

About that Fender Deluxe Reverb: Those old-style spring reverb tanks are hard to beat!

[@guitarman6632]

Return to sender ! I did that recently New PRS swamp ash ! Didn't look like any photos, truss cover not even screwed down. Over 10 lb boat anchor ⚓. a tweaked mark tremonti wah is awesome ! No on and off switch, it's there when you need it !

[@vonroretz3307]

Where is the Mod shop recap ?

[@Trog]

No new offerings last week

[@heavybrett-al4082]

Not a fan of that guitar or hetfeild....but it still breaks my heart to see a guitar in that state 😢

[@JokersWild70]

You don't like Jimmy Hertfield? 😂 Honestly, he's a doosh

[@astridlenore]

Might be an interesting headless conversion, I think if you could clean up the volute area it would look pretty solid.

[@larryburwell8550]

in the past 20 years ive bought maybe 20 guitars and shipped problably the same amount. been lucky i guess never has one damaged. sorry for your problems.

[@jessejorgensen3931]

first two guitars i ever had shipped, and both were smashed. Two weeks ago. There's nothing worse than being super excited and seeing it smashed! It's good to know that it's not normal. I was never going to have a guitar shipped again. The boxes were destroyed.

[@timemachineeddie1146]

It would be cool to see a tutorial on How to set up a Guitar and what products you use. Fret Conditioner, Polish and cleaner? "Just a thought in Time." Yup! I pulled the trigger and just purchased this puppy. found a new one. I am a real lousy guitar player. But I love guitars and I love watching you Trogly. Thanks as always for sharing.

[@alexanderallegra432]

Why not ship guitars without string tension?

[@MrScott-go6]

U.P.S. is one of the worst ways to send a guitar / a fragile item. I used to work for them. Especially don't during the holidays...... All that really matters is getting the boxes on and off the trucks

[@TUUK2006]

Epiphone headstocks snapping. Epiphone are going all in with the whole "inspired by Gibson" thing, it seems.

[@stu-j]

That esp headstock would be quite easy to fix as its nice and clean and a large gluing area! Masking the break would be easy as its a solid black finish!

[@rcarlson787]

My first DG had a nasty crack in the neck. Thankfully the seller got a replacement to me quickly. For whatever reason the replacement was packed no different than the 1st, but it ended up being pristine.

[@DjDoggDad]

I still wonder why the instruments that can have the neck removed aren't shipped in multiple pieces. I was worried getting a pair of jolana bass out of ukraine but they shipped with neck off in a much smaller box out of a literal warzone and showed up fine, meanwhile after trying to get a fender bass from fender and getting a handful of broken ones I gave up on fender.

[@mikecarbone828]

Salutations Austin! It’s a great thing that those guitars were insured, and that is an excellent example why those packages should be insured. Accidents do happen! Unfortunately, there are some bad actors out there that do not exercise the proper care that they should, while handling packages 📦, and once, that is why packages such as these should be insured. Another precaution that I use is a Post Office Box, there is absolutely no good reason why the delivery driver cannot find the local Post Office, and the package is safe there until I pick it up, no porch pirates can get their grubby hands on my packages, and the item is insured until I have the package in my hands. Thanks for sharing! Please have an excellent and awesome day! ☀️✨🎸

[@anthonystrickland9870]

Are they shipped with the strings slackened off to remove the stress on the neck?

[@RoadWarrior77]

Send it to Scar My Guitar. If he can't fix the headstock, he can definitely put a new neck on it.

[@Trootsbloxplayzthemetalfan]

THIS IS WHY YOU BE CAREFULL WITH GUITARS LIKE THAT.

[@JokersWild70]

You really can't do a nice repair job on that broken headstock to where it would hold with the tension being put on it, unless you want to do a repair that will absolutely hold, regardless of how ugly it is. Eddie Van Halens 5150 guitar had part of the headstock broken off, and he ended up gluing it back on, but relocated the furthest tuning peg to the underside of the headstock. He loved that neck and didn't want to change it out. Sorry, Trog

[@urbanexoticuk]

I hope you have insurance on the guitars to get your money looks like the case and the felt has been cut with a stanley knife

[@corneliuscrewe8165]

They lost my new Fender Player Telecaster neck from the Stratosphere for several days.

[@johnro6659]

THAT SUCKS! IMO the box with the ESP in it was dropped headstock end first from a good height the interior padding slid in the case and that is why your seeing a gap, the head stock hit the inside of the case first when the interior of the case let go from the sides and bottom of the case. It might be wise to add some sort of ridged foam brace on each side of the neck/headstock area so if it happens again the interior of the case won't separate from the outer part of the case. The rigid foam will not let it all slide and protect the headstock and probably keep the glue from letting go on the padding. Of course I would be pissed if a guitar got broken in shipping. UPS trashed a Neal Moser Guitar I got from GC. I knew something was wrong when it seemed the package never got delivered sent back to FL and back to me again via TX. When I got it finally I opened the pretty beat up box and was happy to see their wild and huge headstock was still attached unfortunately it was a V shaped guitar and both points on the V were trashed. Obviously dropped body end from a good height. UPS paid me for it and let me keep it and I had it repaired by a professional. Truthfully I could have done the job myself. I wouldn't have an issue fixing that headstock. I would clean up the break a little dowel it and glue it back it would be playable but hiding the repair would need more work.

[@joermnyc]

Thankfully never had wood damage, but I did have bad pickups and wires come loose on things I’ve bought and just recently a semi-hollow guitar I sold had the tone control wire get rattled off in shipping. Sheesh. (Thankfully it was on a control plate and didn’t need to be fished around like on a 335.

[@richardculver5273]

Any chance the blues breaker is for sale?

[@stevejones4618]

Clean up some of the loose fibres and it'll glue together fine.

[@stratman9449]

"things" are getting worse.....everywhere......when folk get paid the same money for staying at home rather than "work" this is what happens.

[@applesauceblues6952]

i recently had the same damage to my case after shipping that your snakebyte did. somehow snapped the neck pickup off. UPS and Fedex are awful these days

[@bebop425]

That first guitar shouldn't require insurance. It was clearly someone's negligence in the process. Maybe the insurance company chases them down after paying you out.

[@mr.timebombman2230]

At least you can salvage the pickups and hardware. Those EMG's aren't cheap on their own.