Jira Service Management Fundamentals | September 2021

[@umbsystems8376]

Very Helpful. Can you please teach me how to Create an SLA and assign it to a specific or group of requests , incidents ?

[@umbsystems8376]

@exium I noticed 26:15 you showed how to add resolution to service or incident, but want to know how to add a specific incident wither using the incident name or some other id

[@connermcneil2649]

@@umbsystems8376 Thank you for your comment! To answer your first question, if you hit the "Add SLA" button in the top right of the SLA page you can add a custom SLA to fit your needs. Where we designate the scope of our SLA is in the "Issues to display (in JQL)" column in which we can filter by field in the database. This includes Request Type, Issue Type, Priority, etc. For Request Type all you have to do is type "Request Type" = "" and it will automatically apply the SLA to any tickets matching that filter! If you are interested in more in-depth training please feel free too visit our training site at expium.com/training

[@oleksandrlytvyn532]

Hello, Please advise: does advanced webinar was uploaded to your KZbin channel? I can't find it ☺️ Would be grateful if you could upload it 😉

[@ValiantysGroup]

Thank you for your question! Check out our Introduction to Portfolio Management in Jira webinar where we compare Jira Align and Advanced Roadmaps. You can view the video here: kzbin.info/www/bejne/hYilpZ9-ndmEopY