Google Product Manager Execution Interview: YouTube Watch Time Root Cause Analysis

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Exponent

Exponent

Күн бұрын

Пікірлер: 126
@tryexponent
@tryexponent 2 жыл бұрын
Don't leave your product management career to chance. Sign up for Exponent's PM interview course today: bit.ly/3iT2D5u
@umg4147
@umg4147 3 жыл бұрын
My key take aways.. If faced with a new launch situation - 1. Think about what kind of feature was it (UX,UI, Backend,Algo) 2. Discuss and clarify launch criteria - what were the metrics that were decided 3. Discuss the tradeoffs that were decided with the launch Keep in mind the User Attention Span with UX(Social Media) platforms Also, ask how are the other related metrics trending. When it is a downtrend metric question - Breakdown the metric to - Geography, Technology, Time, Trend, Source, Category
@manishkumar-qn6lx
@manishkumar-qn6lx 11 ай бұрын
Hey would you please shed some more light on comment "Downtrend metric question".
@abhi2010cse
@abhi2010cse 2 жыл бұрын
Her communication skill and clarity of thoughts are spots on. She never trembled. Very calm and confident approach.👏
@NdubisiOnuora
@NdubisiOnuora 3 жыл бұрын
This is an excellent response, but it could have been made more concise. Bringing what she described in the beginning to the end made it seem like an awesome chess move. Definitely, she is an intuitive most likely an INTP. If I were a tired interviewer, I would zone out during the interview, because she took too long to get to the point.
@anuradhatempe9033
@anuradhatempe9033 3 жыл бұрын
I wish I get to this level in terms of deep diving and confidence during my interviews, this was a great one to watch. Thanks for posting
@sony.andreass
@sony.andreass 3 жыл бұрын
definitely true
@pranav8358
@pranav8358 3 жыл бұрын
so relatable.
@amitkupadhyay
@amitkupadhyay Жыл бұрын
One of the best and confident responses to the RCA kind of questions. Loved the way she started with pre-cursors to this launch rather than diving straight into the usual framework of asking clarifying questions. Always good to get the bigger picture first.
@tryexponent
@tryexponent Жыл бұрын
Hey Amit! Glad you found this video useful! Watching others approach questions is a great way to expose yourself to different approaches or ways of thinking. Hope you'll find our other videos just as useful!
@ThatTeluguGirl
@ThatTeluguGirl 3 жыл бұрын
Have a Google interview in 4 hours. Wish me luck!
@2210bubble
@2210bubble 3 жыл бұрын
All the best Ramya!
@sumanto_pal
@sumanto_pal 3 жыл бұрын
Let us know here how it went
@ThatTeluguGirl
@ThatTeluguGirl 3 жыл бұрын
Went well! 2 down. 2 to go! Wish me luck! :)
@sid4752
@sid4752 3 жыл бұрын
Are you based in the Bay Area?
@ThatTeluguGirl
@ThatTeluguGirl 3 жыл бұрын
@@sid4752 No, I’m based out of India. Update: Done with final round this week. Up to the hiring committee now 🤞
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
Excellent trade-off and goal analysis! One thing that I didn't hear the analysis hit on as deeply till the very end, and which would be a base hypothesis from my perspective, is around comment QUALITY -- she did surface the concern about spam, but that isn't an only concern with comment integrity. One reason some videos have comments turned off completely is exactly this concern with quality: bullying in comments, trolling, etc. (none technically spam per se). Even valid comments can be dissuading: it's possible that users scroll through the comment content before even deciding to engage with the video, and they might leave / click away if discouraged (though again, we should be able to see some scroll activity through the comments, in that case, and the click path -- e.g., whether they click back to the search results or to one of the recommendations from there). We could possibly look at whether there's additional reduction in other activity: for example, are viewers doing less than before initial playback (first 10 s), skips forward, etc., because they already got what they needed out of comments and the video description?
@proteinshake7731
@proteinshake7731 Жыл бұрын
exactly, whole interview was just fixated on a single hypothesis that its a design flaw.
@rajathslr
@rajathslr 3 жыл бұрын
Shes a PRO !
@Theatriics
@Theatriics 3 жыл бұрын
Great video, I loved watching her go super in depth. I'd love to see her do a mock interview again for a non-Google product though, as I'm not sure how normal this would be for an interviewee with no prior working knowledge of the product they're interviewing for.
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
There is nothing particularly special about the metrics that she presented that a reasonably experienced PM could not deduce from perusing the product. :)
@adorablecheetah2930
@adorablecheetah2930 2 жыл бұрын
@@Theartsygalslays You are right, just that its a good learning experience for younger PMs
@aok1425
@aok1425 Жыл бұрын
@@Theartsygalslays I do think though that her familiarity with KZbin helped her come up with product ideas to mitigate the watch time decrease, like reducing the screen space for comments, changing the ranking algorithm, and checking for spam & abuse.
@looppp
@looppp Жыл бұрын
I am impressed by how still the interviewer can be. I thought the screen froze for a second lol.
@ShubhamGupta11
@ShubhamGupta11 6 ай бұрын
🤣
@niveditya
@niveditya 3 жыл бұрын
Is it just me or did anyone feel that the conversation was very one sided ? I felt that there weren't enough check ins with the interviewer.
@waattzup
@waattzup 3 жыл бұрын
It's not one sided,she has suggested certain hypothesis which can be validated to deduce the root cause. This is how a RCA should be done ✅
@rickhouten1622
@rickhouten1622 5 ай бұрын
The title is misleading. This is not a RCA since the cause is already stated. “You shipped KZbin comments on mobile”. So this is a trade off question and next steps
@DhruvGhulatiG
@DhruvGhulatiG Жыл бұрын
I thought this might have been improved at the start. She tries to explain pre-launch criteria, saying "it depends on what the % metrics were on comments engagement vs. watch time, and we would just decide on that", I would have maybe done this framework: - Clarify the feature that was launched and what it looks like e.g. the UI - Understand the metrics and how they are calculated - What was the exact metric numbers and averages, any idea? - Clarify if the metric changes were global, on specific versions on mobile, specific geos, demographics etc Then, see why this might have happened: - External - did something external impact the launch? e.g. competitors launching? Is this across the entire KZbin e.g. watches going down overall not just due to the launch? Did we change the make-up of the videos to be shorter? Were there some other platforms that people find KZbin videos e.g. Facebook or Twitter impacted? - Internal - were there other products in the launch that launched in same time that caused watch time? Did the feature only launch on short videos by accident due to a bug? Did people engage with the comments more than the videos so naturally watch time went down? Did we change the UI in some way that cannibalised focus on the videos watched? Was engagement on comments more on short videos than long videos which affected the mix? - Out of control - was there something that caused the watch time to be decreased?
@tryexponent
@tryexponent Жыл бұрын
Woah Dhruv! Thanks for engaging with the content and taking the time to share your improvements! 💪
@nehadhr2
@nehadhr2 Жыл бұрын
Very good response from her. Got an insight on how actually product managers think on a daily basis when making a go/no-go decision or when diagnosing some issue. However, I felt that this interview could have been more interactive instead of her laying forward all scenarios and then making her own assumptions.
@AakashMehta
@AakashMehta Ай бұрын
Great answer. Could have been even better if she had structured all of this on a Google doc while sharing her screen.. that would also force her to slow down and not have the interviewer lose focus
@justinching9317
@justinching9317 5 ай бұрын
I felt like she definitely rambled and could have been more concise
@umangjain3592
@umangjain3592 3 жыл бұрын
Some of the key takeaways for me atleast are: Consideration of KZbin Layout across both Web and Mobile App. Consideration of language semantics across countries in the comments section. She pulled this execution nicely. However, these days we see Ads just below the comments and then the recommended videos. But overall a great mock for an aspiring PM like me. Thank you Exponent ❤
@jiahangli1906
@jiahangli1906 6 ай бұрын
Very strong interviewee. I think she might can stop when she asks questions about geographic regional decline, gradual decline etc instead of making assumptions
@NdubisiOnuora
@NdubisiOnuora 2 жыл бұрын
This is the best interview from Exponent.
@sawmilljoseph
@sawmilljoseph 2 жыл бұрын
I really liked how the interviewee started with questions, looked at evidence, then hypothesized a potential cause.
@jessecuster8285
@jessecuster8285 3 жыл бұрын
Is this guy even a human? He hasn't blinked for like half an hour!!
@varunsagar7522
@varunsagar7522 2 жыл бұрын
😀😂
@timerwentoff
@timerwentoff 2 жыл бұрын
Great opening on how she planned to address this concern....
@namokar2001
@namokar2001 2 жыл бұрын
fab mock interview. she seems to be very learned and also seems to have a super nice work experience in product management. kudos to her.
@ashishbarick
@ashishbarick 2 жыл бұрын
gosh the interviewer is so mortifying! the poker face can get anyone nervous. great video btw.
@CollectConnectDots
@CollectConnectDots 2 жыл бұрын
This is one of the best interviews on metrics questions. The interviewee clearly demonstrates that the deep knowledge she has on each part of the KZbin features.
@hamzakhalid8668
@hamzakhalid8668 3 жыл бұрын
bruh the guy be looking into our souls
@iluvcakes19
@iluvcakes19 3 жыл бұрын
😂😂😂
@vitrioling
@vitrioling Жыл бұрын
completely wowed by her clarity
@arun553
@arun553 3 жыл бұрын
She's assuming that this dip in comments is happening at the launch of the comments feature, but i could easily see a case where comments was successfully launched w/ stable watch times in the past but in the present, watch time took a dive for some unrelated reason (not because of comments)
@AbstractAbsorption
@AbstractAbsorption 3 жыл бұрын
That was not the question though.
@poojasikdar3583
@poojasikdar3583 8 ай бұрын
I loved the insightful questions and answers she came up with during the discussion.
@Freshmarketers
@Freshmarketers 6 ай бұрын
10:18 Kevin watching like, he is in love. Great video, love the flow of the conversation 😃
@nehakachewar4201
@nehakachewar4201 3 жыл бұрын
Really appreciate her analytical skills
@moonshine2468
@moonshine2468 2 жыл бұрын
Great interview - I would thought that to begin with, i may clarify the reason why we need to ensure viewership while the comment starts to grow. In another word, what would be a healthy matrix of comment vs. viewing time , and what is the busienss reason behind it ( e.g. ads income)
@japanboy31415
@japanboy31415 2 жыл бұрын
this is pretty good. however, i feel that she doesnt really engage with her interviewer as much. might just be a personal thing. but it just seems like she is just rambling a lot.
@rohittaneja091
@rohittaneja091 3 жыл бұрын
I would have also considered mentioning if ads are the possible cause but overall this was great interview 👍
@HimanshuAgarwal101
@HimanshuAgarwal101 3 жыл бұрын
Maybe I'm missing something but didn't she just change the question in first 6 mins?
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
She merely listed her assumptions and thought process to narrow down the problem, create some context and triangulate possible root causes - just like in the real world where a high level question needs to be scrutinised. Not shocking for a PM’s role in this.
@khushbookalyani2353
@khushbookalyani2353 3 жыл бұрын
Thank you for theses videos. They are really helpful. The interviewee took a well thought through approach to resolve the challenge
@vcconnector605
@vcconnector605 3 жыл бұрын
Here is my feedback. She used to be PM on KZbin. So she is familiar about the product and her interview should have been about other products like airline products something she is not familiar with.
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
Many companies, including Google and Facebook, ask questions about their own products, so this is a very typical prep video. Her being at Google ads credibility.
@coolwaterz
@coolwaterz 2 жыл бұрын
@@Theartsygalslays a ton of companies outside of FAANG ask case studies like this. So no, this is not a very helpful video to anyone who is objectively looking for a realistic answer. Companies do not cater to the product you're interviewing for. So everyone saying Oooo and Wowwww to an answer like this are kidding themselves when it comes time for their case study about a product they have rarely used. I dont understand the responses in most of these comments sections as though PMs are magically experts in every single application in the tech marketplace and should be expected to provide this level of insight.
@videologs7278
@videologs7278 3 жыл бұрын
What PM level get this type of question? PM1 or 2, Senior PM, Group PM?
@swahareddy8822
@swahareddy8822 2 жыл бұрын
In all the mock PM interviews, the candidate keeps asking questions which is great. But the interviewer's answer is always so predictable. "For now let's just take "/"Sure, that sounds good" If the interviewer would provide more meaningful input, it would be more encouraging to engage with them. Now it just sounds like something everyone has to do (to tick a box) that is not really adding value.
@shivalishinde4327
@shivalishinde4327 2 жыл бұрын
Random answer!! Should have asked clarifying questions instead of just saying own thoughts!
@ramjiintrouble
@ramjiintrouble 3 жыл бұрын
Not a PM but that was a very good analysis ! Just gives me more breadth
@gashdashgash
@gashdashgash 2 жыл бұрын
Ridiculously good articulation! And yes, internationalisation is a horrible word.
@stevenspellberg
@stevenspellberg 3 жыл бұрын
Loved her approach
@swahareddy8822
@swahareddy8822 2 жыл бұрын
Surprising that ranking of comments didn't come up (likes, user replies, creator replies, aggregate..). Could have brushed upon A/B testing for these. Especially when so much of the interview was about recommendations of Next Up videos
@japanboy31415
@japanboy31415 5 ай бұрын
she gave good background. but i feel that she over indexed her time on that and did not dive quickly in on execution on an issue.
@pranav8358
@pranav8358 3 жыл бұрын
Correct me if i'm wrong... So we don't actually have to reach to a root cause for a root cause analysis. Probable reasons are good enough.
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
It's a diagnostic exercise: you keep going and ruling out possible causes, and discussing how you might do that (e.g., looking at logs, looking at other metrics, etc.).
@ShubhamGupta11
@ShubhamGupta11 6 ай бұрын
The scoping question was actually a scoping speech
@swahareddy8822
@swahareddy8822 2 жыл бұрын
Recommendations being generated but not being shown on screen. KZbin servers down which led to drop in viewership. Aren't these too far flung reasons to be discussing? You'd assume that Google would test new features before launch (recc not visible) and that you and the whole world would know about recent downtimes for Google.
@wazooman123456
@wazooman123456 2 жыл бұрын
this interview was not good. she just started listing out potential issues rather than talk with the interviewer and actually find the root cause. sure, the analytical skills are there but she didn't really get to the answer as you would be expected to do in such RCA interviews..
@bitjuanx
@bitjuanx 8 ай бұрын
Amazing interview. Perfect.
@sugandhadogra1781
@sugandhadogra1781 4 ай бұрын
Just to add , maybe users are getting irrate due to multiple ads being displayed n dy get less engaged.
@zareensubahaziz512
@zareensubahaziz512 2 жыл бұрын
One of the best interviews
@ShubhamGupta11
@ShubhamGupta11 6 ай бұрын
Loving the youtube comments all of a sudden
@poojasinha5868
@poojasinha5868 3 жыл бұрын
Wouldn't the experiment setup be - 1. Control group - Already has comments rolled out to these users and with a decreased watch time 2. Treatment group 1 - 1 recommendation video above the comments section 3. Treatment group 2 - 3 recommendation video above the comments section 4. Treatment group 3 - User education prompts about recommendations below the fold 5. Treatment group 4 - A different tabbed layout that makes it easier for users to navigate between comments and recommended videos We can try different solutions, but the important point here is that the experimental setup would be against the current truth of the system which is where comments has already been shipped and the treatment groups should show an 'increase' in the watch time.
@tarun8172
@tarun8172 3 жыл бұрын
This dude doesn't smile.
@tommynguyen6399
@tommynguyen6399 2 жыл бұрын
Just like most of interviewers :)
@omaralmunawer
@omaralmunawer 2 жыл бұрын
Stop finding negative things about the host and the guest and appreciate what they are sharing for you to get value for free!
@nitish-sh3iq
@nitish-sh3iq 2 жыл бұрын
@@omaralmunawer yes omar u r right 👍
@jessecuster8285
@jessecuster8285 3 жыл бұрын
I feel like youtube actually considered here idea at 14:31. She mentioned to mention 1 comment and then showing recommended videos, which is the current implementation of the KZbin mobile.
@tommynguyen6399
@tommynguyen6399 2 жыл бұрын
What are you saying? She's THE PM at KZbin. Maybe she was already leading the team building it at the time :D
@looppp
@looppp Жыл бұрын
Man, RCA is where my interviewing is the weakest in.
@RaviKant-mw4ew
@RaviKant-mw4ew 3 жыл бұрын
Pre roll and post roll ads is another reason, introduction lot of ads
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
That would not be mobile specific
@alexfriedman2175
@alexfriedman2175 Жыл бұрын
Cherrie is really good.
@bedantamadhabgogoi
@bedantamadhabgogoi 3 жыл бұрын
What is a backstop metric?
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
A counter metric that you should be watching.
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
@@bedantamadhabgogoi sometimes also called guardrail metrics.
@silv3rArrow
@silv3rArrow 2 жыл бұрын
8:15 hitting the nail right there. I wonder after all this time how google is managing this issue.
@janmeppe
@janmeppe 3 жыл бұрын
Does she have a background in consulting? Very hypothesis-driven solution
@vishnupanchal6215
@vishnupanchal6215 3 жыл бұрын
She is next level
@mehulkapadia2029
@mehulkapadia2029 11 ай бұрын
Got it!
@lexixu7220
@lexixu7220 10 ай бұрын
OMG SHE IS GOOD
@rhuitt
@rhuitt 2 жыл бұрын
My key take away is: I love her
@umg4147
@umg4147 3 жыл бұрын
Can't stop myself from asking this, is she reading out of a script?
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
To me it felt organic. But nothing wrong with having an outline up in front of you while interviewing, as well. It’s encouraged to structure your thoughts to avoid rambling and getting off tangents.
@PrateekTade
@PrateekTade 2 жыл бұрын
I just started watching this one and NGL it seems so because of her pauses and tone.
@evonnechen7079
@evonnechen7079 Жыл бұрын
She is amaing
@peeyushmittal6368
@peeyushmittal6368 Ай бұрын
The interviewer is so still and not even blinking properly. I suspect there is an AI tool at play
@shivalishinde4327
@shivalishinde4327 2 жыл бұрын
Just because someone has confidence doesn't mean it is the right approach!
@SahillKhn
@SahillKhn 5 ай бұрын
bro is staring inside me
@ishanagashe2887
@ishanagashe2887 Ай бұрын
the interviewe herself immersive like the interviewer,didnt like the approach taken at all
@sudeepchadha
@sudeepchadha 2 жыл бұрын
looks like shes reading from something..
@sudeepamitra
@sudeepamitra 2 жыл бұрын
Sweet
@ShubhamGupta11
@ShubhamGupta11 6 ай бұрын
Sweet at 1:45 was sweet xD
@DrFunkBlast
@DrFunkBlast 2 жыл бұрын
She gave an excellent response in spite of a terrible interviewer. Especially that last question about which testing arm to select was just terrible. She's a rockstar!
@tommynguyen6399
@tommynguyen6399 2 жыл бұрын
Why was the interview terrible?
@debayandas7343
@debayandas7343 Жыл бұрын
Bla bla bla
@mamayeye306
@mamayeye306 3 жыл бұрын
I don't think it's very good.
@mamayeye306
@mamayeye306 3 жыл бұрын
Especially her answer to the A/B test, which shows her little understanding of it.
@Theartsygalslays
@Theartsygalslays 3 жыл бұрын
Can you provide some more constructive criticism on what you thought was wrong with it?
@preetsarangmanifestationch5982
@preetsarangmanifestationch5982 3 жыл бұрын
I never seen anybody giving this much good PM interview
@nikhilsingh3928
@nikhilsingh3928 Жыл бұрын
Excellent Brainstorming!
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