'Failure' by Costa Coffee led to death of girl from allergic reaction, coroner rules | ITV News

[@FlowerChild65]

Terrible. This is why people should always take allergies seriously and assume the worst is possible. You never know how severe a person's allergy could be.

[@Goozo612]

Maybe Idiots shouldn't trust total strangers on minimum wage to prepare their food and drinks if they have a deadly allergy 🤡🥱🙄

[@toxy3580]

According to the mother, she confused the barista, so your comment is irrelevant.

[@gbrsjones11]

@@toxy3580 the mother herself did not know what to do in an emergency, looking at more in depth reporting. And although her daughter had an epipen, they both did not take the pen with them, why? That is negligence. Her daughter started feeling ill in the dentist surgery and correct procedure for an allergic reaction is to lay down the patient, not to have them standing up or worse, running around, it just pumps the poison through the body quicker. But the mother panicked and took her daughter to a pharmacy where she received the correct treatment, but too late. The damage was done. How could the dentist and the dentist assistant let them walk out of there, as health care professionals who should know what to do in case of allergic reactions? Well, maybe they didn't realise what was going on. And how did the mother not know how to treat her daughter in an emergency? How did she not know to lay her daughter down and call for help and how did the daughter not know what to do in case she starts feeling ill because she may ingested a milk product by accident in school or out with friends? That is sad and unfathomable. Never rely on other people, take responsibility for yourself and inform yourself, about things that could save your own life as much as humanly possible.

[@AAA-we2st]

They’re so careless in Costa Coffee, they prepared my daughters hot chocolate in the same cup they use for diary and since then she’s had a really bad skin rash all over her face and body, we can’t get rid of it because she too is allergic to diary products, we haven’t gone back since.

[@saynf]

😢you should sue them! I am mother of an allergic son and so scared myself constant. Prayers!

[@Justme-zn2qi]

Aw I’m so sorry for your daughter, sending you lots of love and prayers ❤

[@gbrsjones11]

Why go there at all ? Why take the risk of possible mistakes? All people make mistakes, even doctors, why even take a chance with cross contamination? The mother of this girl did not know how to react in an emergency and she failed to take the epipen. The mother did the opposite from what she should have done. Why did she not inform and train herself about what to do in an emergency, as the prime carer for her daughter? No epipen and made her daughter walk from the dentist to a pharmacy, instead of lying her down and keeping her still. Those two things would have saved the girls life.

[@OliviaRodrigoHadleyWood]

STOP Hating and Blaming Costa You Should Blame The Franchise Owners Essex Based Scoffs Group LTD Who Run The Barking Outlet Where The Incident Took Place As Well As The Chingford, Ilford, Romford Walthamstow and Dagenham Stores You Costa Haters Will Be Hated By Me I'll Defend Costa Coffee Because I'm A Costa Coffee Lover and Addict

[@OliviaRodrigoHadleyWood]

STOP Hating and Blaming Costa You Should Blame The Franchise Owners Essex Based Scoffs Group LTD Who Run The Barking Outlet Where The Incident Took Place As Well As The Chingford, Ilford, Romford Walthamstow and Dagenham Stores You Costa Haters Will Be Hated By Me I'll Defend Costa Coffee Because I'm A Costa Coffee Lover and Addict

[@afsanaparvez6112]

Rip hannah condolences for the whole family

[@Shay3356]

Retake for what? They were told to put soy milk and they put cows milk. You don’t need training for common sense or simple instructions.

[@BBCLookNorth]

Ms Akter (the Barista) admitted Ms Duyile told her of her daughter's dairy allergies - but says she (Duyile) only asked for the jug used to froth milk to be thoroughly washed. -The Daily Mail.

[@travelwell6049]

@@BBCLookNorthwow, that’s some really disconnected thinking. The Barista must be absolutely devastated. I think they also need to consider whether she had any learning difficulties. My sister is dyslexic and struggles with connecting different pieces of information. ie. Wash the jug isn’t equal to don’t put dairy in her drink.

[@toxy3580]

​@@travelwell6049the mother is the one who made the mistake. They said this is fine when the barista said it had cow milk.

[@afsanaparvez6112]

Theres other protocols you have to take if someone has allergies you have to buy the alternative milk jug in the dishwasher, wear gloves, steam out the steamers and get a new cloth to clean them with

[@devianadkar7969]

It was actually chocolate! Not the milk but chocolate.

[@AnnaDomini-g3r]

Poor teen. Pls don't eat or drink out if you have such allergies. R.I.P. 🌹 🕯🥀 .

[@KoalaB354]

So sad. I totally agree. WAY too much responsibility to put on busy, underpaid baristas.

[@bermouda]

That's why you don't offer n9ne allergy products because you might make a mistake. A simple "NO we don't offer that" is the best safety precaution..

[@pebblesandwoowoo]

Maybe they should make it with soya milk instead of cows milk. I've had this done many times to me and my daughter. Her allergy is worse. Mine is non IG. They don't give a damn and will give you what they can be bothered to thinking they don't care, it doesn't matter, or you can't taste the difference - when you can, and it can mean life or death. They just don't care. I have been there and they don't give a 💩 just laugh and go "oh whoops" no sorry, no refund.

[@travelwell6049]

There needs be more serious attitudes towards allergies. People don’t realise it can be so lethal so quickly. 😞

[@johnlawrence2757]

It’s the sufferer’s responsibility entirely: it’s got nothing to do with coffee shop staff who have a hard enough job catering to all the idiosyncratic demands made of them by customers. If you suffer from an allergy that endangers your life you have to take complete responsibility for what you eat and drink. This child had had the allergy for many years: she surely must have known it to be unwise to order a milky drink in a busy coffee shop

[@marketads1]

Clearly one can die from this allergy. I had no idea. I thought one just got bad tummy. Important information for all!

[@ShakesSphere]

Any allergy can be deadly for some. Not just digestive reactions.

[@thequestioner5916]

Allergies vary from person to person and are also affected by environmental ahd genetic factors some may just feel sick for a bit other unfortunately like this girl can die from it

[@dkm2343]

This is allergy (reaction to the protein) and the other (bad tummy) is lactose intolerance. Two different conditions caused by different substances in milk. Allergies are serious.

[@apara2005]

Mark - you are thinking of people who are lactose intolerant or sensitive. The girl in this video had an allergy.

[@JOEYDEEZ369]

Nope… yes one can have a mild case of anaphylaxis but mild can still be and feel awfully life threatening… mostly though food allergies will always potentially unalive you but food intolerances will make you feel icky for a few days… allergies and intolerances are none of the same nor are they similar… and on top of that… it’s not the actual thing that your allergic to that takes your life but rather your immune system going into overdrive to try and fight the thing you’ve digested because it doesn’t recognize it as a food item so in trying to attack the food item your own immune system ends up hurting you yourself… Hope all this makes sense.. I did my best trying to explain it… I’ve had a few shocks over the years… I’m allergic to fructose !!

[@warrenmatt5099]

I think everybody got a little blame here sorry this young lady died. If you know that you or your child has a very very harsh allergy don't take the chance you really think they're going to clean out all that stuff to make one cup and have something that you can check it first or double-check when I let them know it's not just I don't like it I will die if I consume milk. The same thing with people who have bad peanut allergy don't go somewhere where they might be nuts around it.

[@Shayane13]

Her mom said she never had a serious reaction like that, stop blaming the mother. She asked for Soy milk not Cows milk.

[@psychoticdropshots4165]

@@Shayane13 it doesnt matter...she didnt carry an epipen why would she gamble with a life like that

[@hummingbirdee9389]

I have read the comments below and listened to the interview of the mother. I put the blame squarely on the mother! She needs to look herself in the mirror and recognise the TRUTH. SHE NEEDS TO TAKE ACCOUNTABILITY AND RESPONSIBILITY FOR HER ACTIONS WHICH RESULTED IN HER DAUGHTER'S DEATH. Costa's staff made a mistake as everyone does, albeit it was fatal. BUT THE MOTHER AND DAUGHTER WAS AWARE OF THEIR ALLEGY SITUATION AND GAMBLED ON THE DAUGHTER'S LIFE WHICH RESULTED IN DEATH. The buck stops with the MOTHER. It sounds harsh but so is the TRUTH.

[@psychoticdropshots4165]

ur right... she didnt even have an epipen

[@wowso4]

My condolences to the family, I’m so sorry for your loss. I had no idea someone can die from a milk allergy 😢

[@LL-ip5mm]

Bless her rip beautiful

[@emmabrooker166]

Costa doesn’t even pay taxes in the UK, avoid and go to a British-owned independent or small chain! ☕️

[@Tresfres]

Costa is british actually. From Wikipedia: Costa Limited,[1] trading as Costa Coffee, is a British coffeehouse chain with headquarters in Loudwater, Buckinghamshire, England.

[@DavidRodriguez-wp7zi]

My question is where is the apology in Costa's statement ?

[@sclwrk]

that would mean they admit guilt, which they aren't going to do before a legal conclusion

[@ShakesSphere]

Serious issues with training, and compliance, and that's globally. In the US, 8 major allergens have to be listed on packaging..(those with the highest number of potentially fatal reactions)..however, that rarely is even known, by too many in the service industry. The 8 here are; Dairy, Eggs, Wheat, Soy, Peanuts, Tree Nuts, Fish and Seafood. So for anyone with other life threatening allergies, you read every label, and rarely dine out. It's a real problem. But this girl's death, should never have happened. I'm so sorry 💔

[@jakedovey7488]

I have real issues with my allergies, I can only buy a small range of foods as I'm highly allergic (potentially fatal) to peppers, chillies, mushrooms and a whole host of other things to a lesser degree for example toothpaste burns my mouth and teeth, hair gel and certain sun creams cause me to blow up like a balloon (literally, the last time I was accidentally exposed my head literally became twice it's normal size from swelling and inflammation, hair gel also gives me a burning sensation, but I'm also highly allergic to police incapacitant) spray such as pepper spray could kill me just from proximity exposure!

[@ShakesSphere]

@jakedovey7488 You have my empathy!! I went through much the same, after my third pregnancy, for years. About the only items I could partake of, were oatmeal, dairy, eggs, oranges, and lettuce and peas. Virtually nothing else. I saw a very special healer was to be coming in from the Phillipines, at a Catholic nursing school some bit from here, and I went. And although he said he thought it was an enzyme issue, and tried and tried in his own way, apologizing he just couldn't quite get ahold of it, fact is: seeing him totally helped lessen the severity, I'd wheeze for a few minutes, instead of far worse. After a few years, I started being able to add more and more back into my diet, even!! He had instructed me to not let any water touch me, no hand washing, etc, for 24 hours. And I had followed his instructions! But never expected such a lengthy process..(nor did he). So...have faith, and I hope you find this guy!! I can't recall his name, but try new avenues till you can find that very, very special helper. Best wishes. I still can't have a number of items, but that's ok!! Bless you

[@Odomilaraakeko]

My granny always said don’t eat from people. Im not being insensitive but with this severe of an allergy one should eat home meals ONLY. These companies do not care about our health! Awful.

[@Chan-zn7wb]

That school EpiPen rule, sounds like bullshit.

[@michelleo8279]

No it is NOT! 'Alergy Expert Chan'. Her mother should have had an Epipen on her though; and the Dentist she went to see, SHOULD have insisted on administering the Epipen they had, as THEY were the medical expert in that situation, and as a Dentist, should be able to recognise someone going into anaphylaxis; Just as the Pharmacist, the medical expert in that situation, recognised the anaphylaxis. The number of KZbin 'experts ', who 'know ', so much more, about allergies, than medical experts, and people living with allergies, from a few snippets on the news, rather than living with, or being trained in such conditions, is SICKENING. When's the last time, you've had a child at school with food allergies, as either a teacher, parent or pupil?

[@Chan-zn7wb]

@@michelleo8279 So, the fact that her school mandates a rule that an 'EpiPen' can not be brought off site, when the student that needs in it an *emergency* is also off-site and has to remain on school ground during teaching hours isn't bullshit??? Like, excuse me, are you following the conversation??? But, yes she should have more than more EpiPen with her. Apparently, though she never experienced anaphylaxis before and probably didn't think to stock up as the one she has with her is brought to school. It's a shame.

[@michelleo8279]

@@Chan-zn7wb Each school has a different policy; in the past, it was common for schools to have their own 'general use' Epipen/auto-adrenaline injector on site; with the pupil carrying the other, and the guardian/parent having one at home/on them; so that in most circumstances , the pupil would have access to at least one adrenaline injector, and a responsible adult, having access to the other, in case of a 'misfire ', or in case of the first dose not working; in all circumstances, an ambulance is to be called, as the Emergency team/crew, would have access to adrenaline (hence, why I'm confused, as to the dentist situation; but I digress...) For you to be calling BS, on the pupil having a pen at school, highlights to me, how little you know of the issue, as it is usually MANDATORY, for a school with a pupil at risk of anaphylaxis, to have a pen in stock (usually in the nurses office, and provided either by the parent, or the school having their own.) In my friends situation, they have an additional pen, but they had to fight, in order to get it. The pupil or mother, should have had at least one. The dentist, DEFINITELY should have had access to adrenaline; and most pharmacists, have pens in stock, although, it has been known for them to run out on very rare occasions. If you have been following the story, as far as I'm aware, the pharmacist administered adrenaline, that was AT THE DENTISTS; THIS should have been given sooner. Also; FYI, having an adrenaline injection, does not gurantee it will work immediately; as I understand it. In Natasha's case, she was given 2 x shots, that failed to stop the reaction. Either way I see it; this SHOULD NOT have happened, with this child, having access to 2 MEDICAL PROFESSIONALS: (The Dentist and the Pharmacist), who are more versed in allergic reactions, than the mother. The number of people, who cannot understand the mother's grief, I find quite disgusting. But I agree, this case is such a shame, and very sad. (Typo)*

[@michelleo8279]

@@Chan-zn7wb My original reply has disappeared; so take 2... It is common for a school with a pupil at risk of anaphylaxis , to have access to an adrenaline auto-injector/Epipen; with (usually) the pupil carrying the other, and a gurdian/parent carrying the third. The school adrenaline injector, used to be provided by the school, and kept on site; but due to past shortages, it is common for the 'school' Epipen, to be provided by the parent/guardian, and kept at school. The reasoning is simple; people at risk of anaphylaxis, should have access to at least 2 adrenaline injectors, in case of a misfire OR, the first pen failing to work. If you have knowledge of Natasha's case, then you should be aware, that she was administered 2 shots, that both failed to stop her allergic reaction. Also, people, experiencing anaphylaxis, may lose consciousness/be unable to think clearly, etc; particularly children/young people. The Dentist, the MEDICAL PROFESSIONAL, in the first instance, SHOULD have recognised anaphylaxis, and administered the Epipen, as they are more versed in allergic reactions, than the mother (a non-medically trained adult); and SHOULD have access to adrenaline. The PHARMACIST recognised the anaphylaxis, and administered the Epipen/adrenaline, which was at the DENTISTS (as I understand it) . THIS SHOULD have been administered sooner. The next step, is for an ambulance to be called IMMEDIATELY, as the crew have access to adrenaline, and the EpiPens given, may not work/work immediately. For you to call BS, on this pupil, having an EpiPen at school, shows me, that you are not versed in this area; either by experience or training. I do agree, that this situation is very sad, and should never have happened.

[@michelleo8279]

@@Chan-zn7wb Why has my reply been removed AGAIN?

[@ruffey1748]

The lack of training of the staff was made worse by the dire communication between the mother and the server. She asked her to wash out the jug, confusing the Barista that this would be enough. I used to work in food service as a teenager and a similar thing happened, luckily the child was fine. There was zero training on allergies, and clearly that hasn't improved. The Health and Safety Act needs updating for scenarios like this, to ensure food service staff are up to date on allergy protocol.

[@wondertyzipp8260]

I don't understand why the mother bothered asking the batista to wash out the jug. Why not just use another one? Costa has lots of jugs they can use for coffee and hot drinks and by using a new jug, there would be no risk of cross contamination.

[@MaxMillion-yv8ib]

Surely Costa didn't wait for the Coroners statement to issue an apology for taking a child's life?

[@gbrsjones11]

Where is personal responsibility of everyone involved here? Does the company own the employees? No. Companies are responsible to a point, but there is also personal responsibility. If an employee makes a misjudgement based on a misunderstanding like this, it is not the companies or her coworkers, or her managers fault. And what about the misjudgement the mother made? If this had been me in that situation, after all the back and forth of the conversation, I would have said: you know what, just leave it, it's fine, we will just get a bottle of water. Why take the chance? It was an unfortunate misunderstanding, leading to an accident, leading to a death.

[@MaxMillion-yv8ib]

@@gbrsjones11 Your response has no answer to my intial comment.

[@gbrsjones11]

@@MaxMillion-yv8ib Apologies, I think I made a mistake and wanted to reply to someone else. But, to your point, about an apology from the company. I'm not a lawyer, maybe they were advised by their lawyers not to apologise. But at least, if that is the case they could say, we are waiting for the inquest to be concluded and our thoughts and condolences are with the family at this sad time. For minors it is always the parent that has the utmost responsibility for a child's health. Like you hold your kids hand whilst walking beside a road until they are old enough to know about road safety. You don't let a toddler play by a busy A road etc. The mother should have been informed and trained about her child's health and needs more than anyone else in the world, beside a doctor. She should have had her daughters epipen with her, too. The shop is not a hospital or pharmacy, people working there are not doctors. People make mistakes, doctors make mistakes, some can be lethal in both cases. The mother should have asked to see the ingredients list, if it wasn't offered to her and should have known that the milk content of the cocoa powder might be dangerous. It was verbally pointed out to the mother, that Cadbury's milk chocolate powder contains milk, as it says in the name. There is a culture of mollycoddling in this country. I'm originally from from Central Europe and there each grown up has to take a lot more responsibility for their own health and behaviour and especially for their children. The buck stops with the parent. I feel sorry for the mother, she has my sympathy, as a parent who nearly lost a child due to not watching my two year old and him nearly falling out of a window on the third floor onto a concrete floor. Luckily a third party saw him, just as he was climbing onto the window ledge from a a stool by the window, which had both wings open, I'm getting giddy knees just thinking about it. People have to inform and prepare themselves, when there is such a danger to their life, or the life of their child.

[@TheMandatorian]

They were both just kids. I advise all parents to never let yours eat out without you. Sounds drastic but they're irreplaceable. 😢

[@jeanetteeftekhar6762]

If there was poor communication between the barista and the mother, why is it totally Costa's fault.

[@BBCLookNorth]

The Mother is doing her best to lay the groundwork for a claim against Costa?.

[@jeanabawag8514]

Case of miscommunication, NOT ENTIRELY COSTA TO BE BLAMED, real talk 🤔

[@ChanChan-qi4zf]

Miscommunication can cause death, and it did. So that’s why she’s suing.

[@Bubble_squeeky]

The problem with Costa where we are is they employ 15 year olds who clock watch, they take no care in their work, tables are filthy and they run out of cups due to them all being scattered on dirty tables. I’ll be shopping at local coffee shops in future as the Costa bubble has burst for me. Standards are in the bin where we are

[@seven594]

My thoughts and prayers with the mother x

[@LC-vw4nr]

Basic customer service they failed this little girl and should surely have training about how dangerous allergic reactions are this is just not good enough!! R.i.p young girl thinking of her family xx

[@scientist1417]

Am I the only one who is thinking outloud... if she can die from 1 sip of cows milk, among many other things, her days seemed numbered from the start? Why would you even risk getting a drink that normally uses milk on a high street even if there is a 1% chance you can drop dead. Ridiculous

[@ayowolf090]

With an allergy that severe it’s a miracle she made it to 13 at all

[@user-kl1on3nw7y]

Tru and keep a eppy pen with u

[@FlowerChild65]

It's possible she didn't know. She may have had milder reactions prior. Just because a person has never experienced anaphylaxis before, doesn't mean they can't or never will.

[@SirFlukealot]

Bro, are you really blaming a dead victim? 😂

[@babygirlmarx]

Yes you are the only one? What an awful, ignorant thing to say. It's incredibly common to have customers with severe/fatal allergies. I've worked in cafes and restaurants for years and almost every single day we have customers like this. Legally all hospitality staff from waiters, baristas to chefs are trained on allergy management. She felt safe ordering the drink because we have such strict regulations that it's rarely ever an issue. This was a needless death and Costa is 100% at fault for failing to ensure their staff were properly trained. It's like blaming someone for getting hit by a reckless driver. There are laws and regulations in place to keep people safe but if they aren't followed and someone dies then it's the fault of the person that didn't follow the safety guidelines not the victim.

[@llw53one]

Just horrible. My baby has peanut allergies, smh just horrible

[@JOEYDEEZ369]

This young lady should have been able to carry her pen with her everywhere… why wasn’t she allowed to ?? I mean what kind of idiocy is that about… the pen is no help to anyone if it’s sitting in a draw at school… I say shame on the school for having this totally stupid policy… had she of had her pen on her person or her mum was allowed to carry with her then this young lady might have been saved…. This nonsensical school policy needs to be looked at and reversed immediately in my blessed opinion… My sincerest condolences to her family and friends… Ciao !!

[@patriciasimpson7020]

💯Agree and to make matters even worse, if it could get any worse😥, the school's denying this was the case and they clearly know the backlash they're gonna get over this😞

[@JOEYDEEZ369]

@@patriciasimpson7020 yeh man some schools have some stupid ass rules… the school is question here should be named and shamed because if this young lady was allowed to keep her pen on her person then she might have been saved… I mean somebody is lying here about this whole ‘the pens kept in a drawer’ business… either it was in the drawer or it wasn’t and if it wasn’t in the drawer then where was it being kept then ?? what a deftly sad ending for this beautiful innocent young lady… Thanks for your reply bud - wishing you a good afternoon Ciao ;)’

[@esdee499]

Apology + huge compensation i hope

[@AdmiringBabyPenguin-on6fd]

Does the drinks and foods not come with ingredients though? Condolences.

[@BotanicalAngel]

When u oreder the order goes through an automatic process screen 🖥️ and barista making it! 📺

[@H-youtube7]

Costa is not responsible for this beautiful young lady's death. Personal responsibility is important, hard as that may be to accept.

[@Striker885]

No Costa is responsible if they dont employ rigorous training and rules then why should their employees take allergies seriously

[@H-youtube7]

@@Striker885 Costa or it's employees did not cause this death. The risk was on the part of those who knew about it and were responsible for acting on it one way or another. Not the cafe or the government.

[@Striker885]

@@H-youtube7 if I go into an establishment and make an order emphasising the specific contents in my order to avoid any ingredients that I'm allergic to, it's not MY fault they still added them, it's the establishment as a whole

[@toxy3580]

​@@Striker885 why would you go to a place where the main ingredient will kill you? Sooner or later there's going to be contamination or an accident.

[@H-youtube7]

@@Striker885 If you go into a butchers and order a Quorn burger, knowing your life could be at risk of you consume a meat product, the vendor in accidentally serving that is not guilty of manslaughter. It isn't in people's interest to feel that others are responsible for their health/life.

[@strbst2075]

Where was the apology in Costas statement

[@wondertyzipp8260]

That's exactly what I was thinking.

[@Striker885]

I wentvto McDonald's once in Kings Cross London. A teen girl served me. I asked for a mcmuffin, with keptchup and NO egg. When I bit into it had egg in it and no ketchup.

[@proudsussexer]

Take the egg out and stop whining

[@Striker885]

@@proudsussexer See, people like you are the problem. People like you are why the young girl died in the first place.

[@wondertyzipp8260]

​@@proudsussexer people have egg allergies Martin.

[@sclwrk]

@@wondertyzipp8260 most of the time with these fast food places, asking for the item removed just means they will just slide it out of a finished product though

[@ianthesmith7117]

One of the reasons i dont do that " give a name " at another coffee chain.. repeating the drink and the request of how id like it made on the printout sticker on cup is more reassuring

[@esdee499]

Do these people not speak english? A waste of a beautiful life.

[@patriciasimpson7020]

I hate to say this as I don't support racist rhetoric in any way but, YES your right if they can't speak English well enough how are they getting to be employed in this country to begin with.

[@jacket-uz8sp]

People saying its the mothers fault for getting her the hot chocolate.....People with allergies are allowed to eat and drink where they want, she lived 13 years eating out at different places. It's Costas fault.

[@BBCLookNorth]

Abimbola Duyile claims she asked for two soya milk hot chocolates, telling Costa employee Urmi Akter her daughter had allergies. However, giving evidence at East London Coroner's Court, Ms Akter told the hearing Ms Duyile only requested the jug used to froth milk be thoroughly washed. The inquest ruled that “The root cause of this death is a failure to follow the processes in place to discuss allergies combined with a failure of communication between the mother and the barista.” Would the miscommunication have occurred between two individuals of the same 'demographic'?. Highly unlikely.

[@toxy3580]

No, people are saying it's the mothers fault becuase the mother admitted it's her fault. She confused the barista completely and even said "this is fine" when the barista said it had cow milk.

[@warrenmatt5099]

If it's that strong why take the chance if you in a place that got milk all around it why take the chance same thing if you got peanut allergy you don't go somewhere where there's nuts around the food😮

[@fustinaduberry5645]

​@@toxy3580liar, and you are all over this post spreading lies

[@wondertyzipp8260]

People with allergies are allowed to eat and drink wherever they like and they ARE NOT responsible if they are harmed by what they consume (assuming that they made their allergy clearly known to staff making food and drinks) but what they ARE responsible for, is the risk they take in the first place.

[@adamgreaves634]

I really feel for the family but if that was me with such serious allergies i would not trust anyone but myself to cook and prepare meals and drinks simple

[@ht-dd9gn]

( slightly confused 🤔🤔 , aren't the majority of hot chocolate powders made with milk powder as an ingredient.. 🤷🏻‍♀️🤔🤔🤔 ).

[@sayitaintso2900]

Can we hear from her father? RIP.

[@Yourstruly4.0]

They didnt even apologize

[@Bubble_squeeky]

After hearing this story I will never drink a Costa again

[@johnlawrence2757]

Many staff employed in all these coffee shops are “overseas students” who can barely speak English. But it’s a little surprising this poor child wasn’t more self-disciplined than to place such a risky order. If she craved hot chocolate surely she could have managed to wait until she got home ?

[@badrulamin2161]

These big companies really need to follow the process as they clearly don't. These shops make life difficult for small coffee shops.

[@sxceve25]

I find when u order food or drinks from anywhere 8/10 they don't listen..Terrible Rip..❤

[@FREDNAJAH]

the blame is on the mother for not being careful. if my daughter is going to die of something in hours she would not be found by anything even similar to that thing.

[@maggiekeenan4830]

She was 13 years old. I think it was out of the usual reaction. Have mercy and compassion

[@cupcake1065]

The mum didn't make the drink, legally speaking she is not liable. You may feel different but the law is the law and it's Costa that breached their duty of care.

[@FREDNAJAH]

@@cupcake1065 if my kid was going to die if she took a sip of milk by mistake I would not trust an 18 year old barista making a drink for my kid, or I would be watching like a hawk exactly what is going in to the drink. I still would not even walk in to a place that serves milk to order anything for my kid.

[@FREDNAJAH]

@@maggiekeenan4830 I have compassion for the 18 year old barista who probably was joking with her coworker or listening to some music while making a drink. anyone can make that mistake. the mother should have been looking at what they are putting in her drink.

[@skynews6470]

​@@FREDNAJAH4:15

[@hafijakhatun1234]

They should hold the person served the cows milk should be held accountable

[@iAMJM27]

‼️CARELESS COSTA WORKER ONLY CARING ABOUT HER WEEKEND PLANS NOT PAYING ATTENTION TO THEIR JOB! ‼️

[@patriciasimpson7020]

🤔There's actually a chance that what happened was on purpose as I didn't hear if a proper full investigation was done on this case by the police. Hannah had already bought beverages from the same Costa on several other occasions but this happens on the one occasion her mother asks a worker to take extra precautions in making the hot beverages they purchased🤨Look I am gonna have to presume an investigation was done to check out things like if Hannah herself was actually served by this worker previously as if she was that would have really interesting, in fact that would have been so interesting that an arrest would've had to have made by now🚔

[@emmabrooker166]

Awful but I also think training for the parents of children likely to experience anaphylaxis needs improving too. This mother should’ve carried epipens and not faffed around buying antihistamines.

[@patriciasimpson7020]

I'm sorry but I don't exactly agree as they weren't used to carrying any Epi-pens because Hannah's school actually banned her from having that on her, which the school is now denying.

[@toxy3580]

Failure by the mother to make any sense caused the death.

[@Shayane13]

How? The mother asked for Soy milk and they were given Cows milk

[@sb20103]

? Common sense isn’t common. How heartless.

[@배진우-f1o]

오 정말 당황스럽네요

[@qball6520]

Her comes the frivolous lawsuits........

[@chishalachabu-sh1yo]

Here

[@vibinwiththeguzmans5828]

Would it be frivolous if it was your loved one?

[@Marthawendy-sz2mk]

@@vibinwiththeguzmans5828money doesn’t resurrect them tho does it?

[@Nellia.20x]

😂😂

[@User5tg4vfwtbht]

What's so funny?

[@Mel87y]

Sicko

[@ZeenathChowdhury]

BOYCOTT COSTA

[@toxy3580]

The mother confused the barista.

[@warrenmatt5099]

Y

[@dazedconfuseds]

Why?

[@patriciasimpson7020]

I think your confused😕Costa had allergy guidance procedures in place which is why people with conditions like Hannah felt welcome and most importantly safe to purchase a hot beverage from one of their stores that she'd used before😥So it's Costa's fault is those procedures aren't implemented properly, which they weren't by a worker of theirs.