Federal lawsuit claims common fridge failures are corporate fraud

More than 100 people are making a federal case out of their refrigerator troubles. They’re suing over fridges that they say failed far faster than they ever expected. Chris Chmura and the NBC Bay Area Responds team recently looked into the issue -- including one Redwood City woman who’s had three new fridges in just five years.
A Los Angeles law firm is leading the case and is aiming to make it a class action lawsuit. The lead attorney says there are possibly “tens of thousands” of consumers whose LG and Kenmore refrigerators died earlier than they should have.
At the core of the federal complaint is a component at the core of many refrigerators: a linear compressor. It’s what keeps the food cold. LG makes it and advertises the linear compressor with a 10-year warranty. Online, LG literature states “20-year durability.”
But the lawsuit claims the compressors are failing far earlier than 10 years in both LG and Kenmore models (Kenmore used an LG compressor). The plaintiffs argue LG, Kenmore, and several large chain stores were aware of the issue. Those consumers say the companies defrauded them when they bought LG or Kenmore models, some of which cost more than $2,000.
LG told NBC Los Angeles that it doesn’t comment on pending litigation. Kenmore said it no longer uses a LG compressor.
People who bought an LG or Kenmore refrigerator after January 1, 2018 might be able to join the lawsuit. You can learn more about the case by contacting the law firm: bhtrialattorneys.com
Christine Roher at NBC Los Angeles contributed to this story.
Click here for full story: nbcbay.com/bSQ9fxM
UPDATE: Our team recently looked into the latest twist in the case. LG is arguing that owners can’t sue. Instead, LG wants to force owners to go to arbitration. And part of the company’s argument hinges on people’s refrigerator boxes.
Updated story here: • Fridge failures: LG sa...
Want to file a class action suit? Click link bellow
bhtrialattorneys.com/defectiv...
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[@karmaandkerosene2885]

If CEOs started having to spend a few months in prison for fraud - like regular people do - this would stop quickly.

[@paulg9484]

I like that option specially those who knowingly does the fraud

[@arfarzam]

They do in other countries. Audi/Volkswagen people were jailed over diesel gate. Wonder why German cars are better than ours now?

[@emikomina]

korean brands are really scummy, just look at all the lawsuits hyundai/kia get. I still haven't forgotten the exploding samsung phone that they didn't honor their warranty. LG is no different.

[@milesdyson]

As a current technician, I can write you a 1000 page book on how wrong you are. A 20 year old Camry will outlast most modern Audi/VW by 100,000+ miles. @@arfarzam

[@Cy-yr7wu]

Yeah. I got defrauded by LG too. Fridge lasted 5 months! Compressor failed and had to replace fridge. LG is junk. I hope they sue them out of business. Lesson learned: never buy LG.

[@mmancino1982]

Planned obsolescence needs to be illegal. Refrigerators used to last literal decades.

[@mbergamin16]

Built to replace, not to last. Thats the new age motto

[@mmancino1982]

@@mbergamin16 yup. That's planned obsolescence in a nutshell.

[@timex513]

I got an old frige in my basement from the 50's still mostly works. Keeps food cold. But if you touch it you get a shock. Which is why we replaced it. But it's to heavy to move it out so it's now a cabinet

[@mbergamin16]

@@timex513 Sounds like a great beer fridge to keep the kids out of, how much ya want for it? 😏😂

[@matthewweaver1123]

​@timex513 by any chance was the cord replaced on it at some point? I ask because if it's a 2 prong plug (guessing it is because if it was a grounded 3 prong plug and something was shorted internally it would be tripping a breaker) if the cord was replaced and neutral was swapped with hot, it would still run, but it's possible the frame of the fridge may be tied to hot which would explain why it would shock you. This is not the only possibility, but a plausible one.

[@justdoit4492]

Our grandparents grew up with everything lasting a lifetime, now we are a revolving cash cow to every business and government move 😢

[@blackflagqwerty]

Cold food is going to need a subscription soon.

[@A0111.]

But home appliances costed 10 times more those days. Find prices in old catalogues, and use inflation calculator: 1952 Coldspot Refrigerator Price: $329.00 that is $3829 in today's money, and I'm sure you can buy a fridge for the same $329 now.

[@HeyItsKesh]

@@A0111. Literally this. If manufacturers started to charge more for appliances in exchange for increased reliability, people would lose their minds

[@muffintop420]

That's why it pays to be handy and just fix things yourself

[@jansmith3158]

yep. I had a family member that had a 40 year old frig! These companies make more money when their customers have to buy a new frig every few years VS 40 years old frig. It's about profit. These companies think they can get away with it.

[@lamsonions_]

The whole "they don't make them like they use too" really holds true today 😅

[@bellagirlgirl8827]

and as older people die off, a 5 year lifespan for major appliances will probably become "acceptable" -- how sad!

[@Fatdog-Dakind]

That's why we need to make things in America. We lost all of our reliability when we started letting China do it cheap. In the begining cheap was good for business stocks but now it has become more expensive to purchase items from oversea's. The reliability of American made items is slowly coming back as it should!

[@Chris.Davies]

"used to". "use too" is a nonsense, sorry.

[@fastdude2002]

@@Chris.DaviesWe are slowly losing our language. Very sad.

[@rednekokie]

And they haven't made them like they used to, in years.

[@cmoullasnet]

If a manufacturer wants to claim 20 year durability to sell a product, they should be required to back that up.

[@5610winston]

Speed Queen TC5washer/DC5dryer. Not the fanciest, but they last forever and get the clothes clean, and the similar coin machines last 30 years or more in commercial laundries

[@tofu_golem]

Surely you are not expecting to hold our corporate overlords accountable. Are you trying to get anonymous death threats from Republican voters? Because that's how you get anonymous death threats from Republican voters.

[@BennieWilll]

They didn't have warranties back then because products never broke. Pay extra for the warranty usually means... "We'll send someone out to fix it when it breaks every year."

[@mutteringmale]

The USA is run by corporate interests, the AMA and big Pharma. Try and get any legislation done about them. There is not ONE politician that gives a damn about the middle class, except maybe Trump, but he got nothing done on that front in 4 years.

[@JJFX-]

What blows my mind is how many people still focus on warranty duration being a key decider in what they buy yet I guarantee most of them have experienced just how painful and pointless many of them make the warranty process. How hard it for the average person to find trustworthy reviews online only makes this all worse. Older people still seem to view CR as the same non-profit it has always been despite increasing donations and donor restrictions placed on them by the likes of Gates, Omidyar, the Ford Found., etc.

[@kendi1417]

Planned faliure has been industry standard for a long time.

[@quincekreb6798]

Yes, planned obsolescence is how most things in this world are made.

[@brieaj]

Just like cell phones. Evil ass corporate greed!

[@motoboss5250069qew]

Got worse with covid, same time customer service took a big dump!

[@RomanticPopPunk]

For recent 2 decade*

[@hippiebits2071]

Yes, this is a relatively recent phenomenon when it comes to major household appliances. There are plenty of fridges, stoves, dryers still in-service with no issue from the 80s-90s. My early 90's water heater made it about 22 years as well.

[@Chris.Davies]

Here in NZ, fridges are so crappy, that if ANYTHING happens to your fridge in the first 3 years of ownership, they don't even send a repairman, they send a new fridge. The $3K fridge we just purchased is very inferior to the $2K fridge we bought in 2018. And that's saying something. But the fridge my grandfather purchased for my Grandmother just after WWII is still running perfectly at our holiday home. Appliance makers: you are the absolute worst.

[@robbernath]

Stories like this are why I've chosen to keep my 2012 Whirlpool side-by-side refrigerator going with repairs. Did a thermostat replacement on it myself with an OEM part bought online and by watching a DIY repair video here on YT.

[@namehere4954]

In the 1990s - washer & dryers lasted 20 years. Now life expectancy for those appliances is 5 years. Manufacturers are making items to fail.

[@michael-gx2sv]

Those washer/dryer combinations are a disaster waiting to happen, and are expensive too.

[@namehere4954]

@@michael-gx2sv not the combo units but individual units.

[@notanymore9471]

It’s called planned obsolescence. Automobile manufacturers are doing the same thing.

[@michael-gx2sv]

I know that. I was referring to the units that wash your clothes, then dry them without removing them from the appliance.@@namehere4954

[@celesteadeanes4478]

I once used a wringer washer from the 1920's back in the early 90's.

[@josephfraley4432]

Time to hold the corporations accountable. The defruading people blatantly.

[@davisholman8149]

Well, I figured out how they get you to double the price - they have the water filters that only their company produce (Drop brand). At $55 a piece, you double the price spent over time. Some Chinese companies have started to make knock offs recently.

[@kuyre2239]

samsung and LG.

[@gracenshow4571]

Stop making laws to FORCE efficiency. Make products that people want and if they fail, let them go out of Business.

[@circleinforthecube5170]

the fraud is even in our urban planning, literally everything is designed to make money now and limit the good we get out of it

[@R-Dub69]

In America? Lol good luck.

[@LD-tn6ff]

samsung is the EXACT same thing. My in-laws bought top of the line Samsung dishwasher, fridge, and oven, and all three have failed in less than 5 years. The fridge that failed after year 1, also had a warranty that took nearly 6 months for the company to actually address properly. All of these major appliance companies are scamming people to maximize their long term profits, simply because they can. Its disgusting.

[@juliusbrewster]

Buying a third, same brand name refrigerator that broke down on you 2 times in 5 year is not the definition of insanity. Is the definition of stupidity!

[@linanguyen1476]

That's average American and that's how foreign companies makes money of our folks

[@King_of_Africa]

Word! once a brand fail me once I'm not touching it again

[@Maplecook]

I had a Whirlpool that lasted from 2014 to 2020. It needed to be repaired halfway through. The repairman told me that new fridges only last 5-8 years, and there's nothing you can do about it. I hope the people in this video sue the pants off the company.

[@yangluvslyf17]

yup they are purposely building it to last only few years

[@dr.emilschaffhausen4683]

My Kitchenaid fridge, two ovens and microwave are going on 17 years. My Whirlpool front load washwr and steam dryer going on 16 years. Ive had good luck so far. My kitchenaid dishwasher only lasted 14 years.

[@SHSPVR]

He full BS are Frigidaire is 14 years old

[@davidbeppler3032]

You can start a company and take all the business by building fridges that last 100+ years. Put a century guarantee on them. ;)

[@newjerseybill3521]

I have a GE refrigerator in the basement from around 1940. Still works fine, never been serviced. The original factory seals are still on the service ports.

[@RemyISnow]

Imagine your fridge breaking, and you buy the same brand to replace it

[@bellaw.8630]

I cackled. 😂

[@gilperon]

Only stupid people do that. They deserve. How you dare to give AGAIN your money to the same company which badly manufactured your last product

[@colderbeer]

I'm blown away that she bought a THIRD LG fridge........what a fool.

[@Globbs]

That's what I think when guys talk about how many Ford trucks they've had.

[@kutatm]

@@bellaw.8630Me too!

[@SmokeGray]

There should be a class action lawsuit against every company that espouses to, or has ever espoused to planned obsolescence! So wasteful!

[@jacobew2000]

Mine failed after 11 months. 7 repairs and 3 months later, they replaced the fridge. I have had it now for 6 months and just saw this story. I am scared to death of this thing failing again.

[@noam65]

This should be a criminal case, not a civil case. If it's proven that fraud occurred, the board and its management should be in prison.

[@privacyvalued4134]

It can be both. If a state AG doesn't want the case, it can be tried civilly first. Upon a successful trial, criminal charges can be brought later. Many laws, especially fraud, allow for both civil recovery and criminal prosecution.

[@henryhenry271]

problem is that these companies and our economy depend on people spending. apple makes people batteries drain fast, slows peoples phones down, makes cameras not work all so people buy new phone with same features. the feds know this. they all do it,

[@willj1598]

I agree completely but what will really happen is they will reach a settlement. They will restructure or refocus or re...something. They will give the CEO millions of dollars to leave and take the fall and not squeal on the rest of them.

[@mikeicee]

They got pressured to make an efficient compressor... however high performance usually means very expensive or short life span.

[@noam65]

@@mikeicee sorry Mike. I'm near sixty. When I was a boy, a refrigerator could easily last over 20 years. Usually it was more like 30. No, this is planned obsolescence. Things have degraded in quality over the years, rather than improved.

[@keatings50]

Had to purchase a new dishwasher a few months ago. Salesperson at Home Depot said "I can't, in good conscience, sell you an LG or Samsung appliance."

[@katiekane5247]

My daughter works pro desk at HD. We buy used appliances with minimal issues we can fix

[@g.4279]

Every appliance LG makes OTHER than fridges are pretty good from my experience.

[@brucejohnson1264]

@@g.4279correct, the problem is lg compressors. I like their other products. Samsung on the other hand likes to slap their name on unreliable junk. Most Samsung products do not last.

[@shanesmith369]

@@katiekane5247it’s easy to make money from stupidity! We do the same!

[@SuperBooboo02]

3 of our neighbors have owned various LG or Samsung appliances, one of them comes to our house to get ice from our 9 year old Frigidaire, because their Samsung stopped making ice. ITs only 6 years old and cost 2 times what our Frigidaire did. Across the street, neighbors had to buy a new washer after their 4 year old Samsung quit. The pretty red washer was sitting at the curb for a week, till our city did junk collection....they had paid $1000- for the washer.

[@JEByrd]

Sales guy at my Lowe's told me to stay away from LGs because of failures and this was a year or so ago. Glad I listened to him.

[@saramcdonalds9038]

😂FIRST OF ALL NEVER THINK OF BUYING A FRIDGE OR DEEP FREEZER FROM A COMPANY THAT THE ONLY THINGS WE KNOW THEY GOOD FOR IS SMARTPHONES AN SMART TVS YOU WOULDNT BUY A TV FROM SMARTPHONE FROM A COMPANY THAT REALLY ONLY SPECIALIZE IN BUILDING APPLIANCES LIKE FRIDGES OR DEEP FREEZES WOULD WE NO WE WOULDNT

[@longhornsfreddy8001]

I worked in apartment maintenance in the past and I’ve been saying this for years. I’ve been replacing parts for appliances and I’ve noticed they use cheap plastic for specific parts and charge lots of $ for them. The same parts break fast or melt completely and I’ve wondered why they don’t just use a better material than plastic so it could last longer. I always said they have to be doing this on purpose to make profit. It looks intentional.

[@Tipperary757]

Agree. They use that brittle plastic. Expensive to repair the piece.

[@cashcreators]

I wonder what fridge the MFG's use in their own homes? Would be interesting to know!

[@FractalPrism.]

$3,000 for a fridge is insane

[@XXPYR0XX]

peole are bettter off looking for a frdge thatis older at leaste thoes were buildt to last. some of them older ones have been running for 50 years and still going strong.

[@MrCobolt]

Thats kinda cheap, though? No?

[@albertoguerra3995]

Nobody is making you buy one tho People who pay that much for it are the insane ones

[@ArtiePenguin1]

New full-size fridges have always cost around 2 to 3 thousand dollars when adjusted for inflation. But yes, it's quite a big purchase compared to portable electronics (phones/computers). I believe the lack of competition and innovation in the durable goods space (fridges, washing machines, ovens, dryers) has kept prices high.

[@hgr.7857]

My first *car* cost $5K (1992 Nissan Maxima, great car, RIP). I drove it for 15 yrs. to and from work, school, and all over the US. Served me well. ...or i coulda just bought 2 refrigerators that lasted a few years each and were designed to fail. FKN insulting.

[@ynotw57]

If corporations are people, then they should be held just as accountable.

[@Donalbane]

Corporations are better than people. That's what the republican want, that's why they are fighting for the rights of Corporations so hard. They want them to have voting rights so they can effectively vote against the public. Watch out for who and what you think you support.

[@dark14life]

You would think. But, the masters of mental gymnastics in the Republican party will tell you that corporations are only people for political purposes. They're just corporations under the law. They gotta have their cake and eat it, too.

[@bunk95]

Thinking of portions of the slave system with the fiction of corporations, that includes corporations or the fictions themselves?

[@guysumpthin2974]

It used to be , you could run a fridge as long as you wanted to , until the paint failed , and get rid of it because its old ….

[@guysumpthin2974]

See: “Vertasium” fire house light bulb

[@rogerbec5766]

My neighbor across the street took his 2007 Kenmore 28 CF frig to the curb to give away. Got rid of it cause it wasn't making ice. Dragged it to my house. Removed the water filter and ice maker works. Tried selling it but people later opted for a new LG same size for $1200. I think I'll keep it after all after watching this video.

[@jackofallgames3097]

It's their dishwashers too. Got a brand new LG at home depot that burned out completely in 8 months. When I tried to claim it under warranty I was told the warranty covers everything except the coil that had burned and it would cost me just $200 less to fix it than I had originally paid for it

[@traviswclarkin]

Everything in this country has boiled down to a grift, a con, or a heist and it you're in the bottom 99.99987% you're the target.

[@joeswheat]

But people still vote over and over and over again for the politicians who say they care.

[@tonkabeanpumpkin-fh4fz]

I had a kitchen makeover done and refused to replace my 32 year old Kenmore refrigerator, which came with my house and has worked perfectly for me for almost 23 years now. People thought I was silly to hang on to my old, reliable fridge. Ha! Last laugh. I had researched and learned about the horrors of these new refrigerators. I'm so happy there is now a lawsuit.

[@ragweedmakesmesneeze]

When I helped my mom move out of our family house, I left a note for the new owners who were almost certainly of the "must have granite countertops and stainless steel appliances" types saying, this fridge/freezer may look beat down, but works flawlessly. I still miss that fridge. Meanwhile I replaced a fridge years ago with a Consumer Reports top pick and it's unevenly cold, frequently "rains" inside and the freezer is JUST cold enough to freeze ice. But every kind of ice cream is basically "soft serve."

[@jp4546]

I had my refrigerator for 25 years. The grommet was shot and the shelves were falling off. It was still cold!

[@Patmofar]

When I got married we had little money and I bought a Bosch fridge from a neighbour for £5 which looked a little old fashioned, was 33 years old but worked perfectly. A few years down the road the Missus thought it was ugly and just about to stop working and she wanted a new one. After a few arguments she got her way and she became the proud owner of a brand new Bosch fridge. And because I refused to get rid of the old Bosch fridge I put it in my workshop and kept lemonade and beer etc in it. Forty one years later and my wife has been through five fridges and the original now 73 year old Bosch is still working and I have had a lot of offers to buy it because it is so beautiful and still working. The Missus still hates it but only because I was right about it all along.

[@dwadd7528]

because they are NOW made by LG and samsung. panasonic used to be thire major supplier but the company went for cheaper option. my panasonic refrigerator is almost 30 yr old and had zero problem.

[@seadragonpirate8195]

Right!

[@kfsrmn]

We bought a Maytag that blew the compressor a week before the 5 year warranty ran out. It ran another 5 years before the compressor went again. Pattern? Bought an RCA which died after 5 years. Replaced it with a Samsung. Samsung ice makers are a disaster. Ice maker died out of warranty repaired and died again. It is still running in the garage but the ice maker is dead. Replaced it with a GE that froze everything in less than a year. Repaired by GE and running fine for now. It is a little over 2 years old. We bought an extended warranty on it. It is not just Kenmore and LG.

[@frenchfry4310]

It's about time these companies start being held accountable. They just want the money, customer service be damned

[@LittleMopeHead]

Tip: Buy the most basic fridge (top freezer) you can get. No need for ice makers, smart LED screens that know your calorie count, etc. Stay away from LG and Samsung.

[@guangxidavidliu]

spying on you.

[@trumptookthevaccine1679]

No I’m not getting a top freezer lol

[@Cy-yr7wu]

Yeah. I got defrauded by LG too. Fridge lasted 5 months! Compressor failed and had to replace fridge. LG is junk. I hope they sue them out of business. Lesson learned: never buy LG.

[@yordanpopov]

Stay away from GE too.

[@DarknessFalls29]

​@@Cy-yr7wuHop on that lawsuit.

[@yehawpoker]

The days of getting 20-30 years out of your appliance have been reduced to 2-3 years. Amazing.

[@DexKoontz]

These are Obama refrigerators. In the name of saving the planet, they put "Volkswagen engines in a tractor-trailer refrigerator." The manufacturers are only trying to comply with Obama regulations.

[@Lesterman_1]

People will eventually learn about getting rid of "outdated looking" things. Then again they may not...

[@jaycopeland4417]

I thought we had bad luck, until I started trying to get our LG fridge fixed. I learned a lot!!! We’ve had ours for 2 years, and it’s already not cooling. First the ice maker stopped working, then the freezer stopped freezing. We’ve called and called… had technicians come out, and we’re at the point of buying a new fridge.

[@paullake1114]

I bought my Frigidaire in 2000 and still running well....It's a freezer on top model

[@theundead1600]

In the 90s I worked for a plastics company. We had a major refrigerator manufacturer come in and speak to us on fridges lasting to long. “People only buy the lm once in 15 years or more. We are going to make them fail in 10 or less”. Lg, Samsung, ge, amana, and others deserve this. If not a harder one.

[@debbiep99]

You may want to contact the lawyer on this case. They would be interested to hear this.

[@chinaboss6683]

Strange, my LG fridge is going 14 years strong!! 😂

[@mike-oh8if]

That company makes junk they've always m

[@davidmcpherson7451]

I bought small one. Only worked 5 years. Designed to fail. Obviously. I think it’s the switch control thingy. I discovered RCA electronics does same thing. Junk parts.

[@Anonymous-zk7yk]

There's a college class that engineers have to take. It's called "planned obsolescence". It's about engineering things to fail after a certain amount of time so that they have to be replaced. This isn't anything new, my father took such courses at Georgia Tech back in the 70s and 80s.

[@lukek8357]

This is why in Australia we have the Australian Consumer Law and Australia Competition and Consumer Commission. If you have failures like this after a couple of repair attempts you can force the manufacturer to replace or refund the price purchase. It's an important protection to ensure that you don't need to start a lawsuit just to get your appliances repaired or replaced.

[@JonTheChron]

Same for Canada, at least where I live.

[@cekuhnen]

That’s interesting to hear

[@lukek8357]

@@AdityaDodda generally if you know your rights you can push the manufacturer to replace it without the hassle of going to Fair Trading. Even if you do have to fill out a complaint to Fair Trading its pretty easy and they do things in about 14 days. For example I had a fridge that goes in the car runs on 12 volt. It had a fault and it was sent away to the manufacturer. It reached 14 days of being away to be repaired and once it reached that point I could request a replacement as it had been more than 14 days to complete the repair. The next day the shop was given the authority to provide a replacement as the one that I sent away was still not even being looked at on the bench for repairs so I got a replacement one it was really quite easy. Under the consumer law the amount of time is it specified however legal precedent under gives you a general time frame certain things have to be fixed within 5 days 7 days 14 days or 28 days. For example essential things such as hot water systems, cooking appliances, pool pumps all those sorts of things have to be done in a reasonably quick period of time because they are causing undue burden and may also cause further damage by not having them for example a pool will deteriorate quickly if it doesn't have a pump and filtration system that works. Major electronics such as televisions, phones, laptops those sorts of things generally fall into 14-day repair periods and less essential things such as game consoles and other things that aren't essential to someone's ability to work study those sorts of things are usually more in that 28 day range. Some things are even required to be provided with a temporary or replacement device immediately such as CPAP machines or things that are life saving or critical to someone's ability to contact emergency services. For example someone who has pre-existing problems and their phone is not working they need to be provided with something that will fill the gap while their primary devices fixed.

[@Mars-zgblbl]

@@JonTheChronWhat legislation is this? I’m Canadian and could use to know this stuff to stick it to the mfrs

[@allprofits3092]

America is a joke and it’s people are stupid lmao

[@Tly604]

my dad bought one of those 44" rectangle chest freezers back in 1994 and is still using it non stop now in 2024. never been serviced and never needed to be fixed, pretty much has never turned it off other than the odd times he had to move houses. funny thing is he bought it used from a lady next door who bought it new back in the 80's. man electronics were built like tanks back then lol.

[@GC12345]

This report hits home. I had three Kenmore and LG refrigerators fail within a five year period. Meanwhile a Kenmore washer and dryer I got in 1997 has worked flawlessly for 27 years.

[@TherealRob13]

Your washer and dryer was probably built by whirlpool. Kenmore don’t make anything they just slap there name plates on everything sold through sears

[@emotionz3]

@@TherealRob13yeah, my whirlpool washer and dryer I bought with my house in 2005. The washer has been maintenance free and the dryer has had a maintenance kit done in 2017 (felt, bearing, glides, etc) and the gas valve solenoid replaced around 2013 which the appliance store said are pretty common on all gas dryers. All

[@queenbey6678]

Those old school kenmore washer dryers are gold. Never sell them. The new stuff from every brand suck

[@JesusChrist2000BC]

Back then there was quality control. Now it's made in China.

[@Zeaiclies]

Kenmore does not actually make anything but fills shells with parts from other vendors and manufacturers and they used to only be the best quality but that's gone down since 2016.

[@soaring1]

This is why I prefer old appliances, cars, furniture, etc. The old refrigerators still work great and do not cost an arm and a leg. I talked to an old appliance repair guy and he refuses to work on LG.

[@kaycampbell364]

what brand?

[@soaring1]

@@kaycampbell364 As long as they are 40, 50 or 60 or even older doesn't matter.

[@ricktbdgc]

This is not just fridges... its everything today.. designed to break or fail , just in time for the new product line. Cars, phones, tools.. etc. I m afraid to buy anything.

[@wesss9353]

Obsolescence has entered the chat

[@wesss9353]

Obsolescence has entered the chat

[@jeredslusser4141]

We went through this on our own about 5 years ago, as our LG fridge compressor failed after 2 years. At least at the time, there was no service company within 2 hours of us that would touch the linear compressors, so we bought a Whirlpool and it has worked out great. After we bought that unit though, a service company from 60 miles away picked up the LG fridge to repair it and months later told us it could not be repaired. I brought the NYS AG into the convo as well as the CEO of Lowes, and about a year after the initial failure, they sent us a check for the "pro-rated value of the unit", about 1/2 of what we paid for it. Glad we at least got something out of it, but it took dozens of hours over many months to get that far.

[@jogordon1530]

I have a 40 year old Kenmore frig. Replaced 2 gaskets and the fan motor on the freezer side and it’s still running !!

[@sar4x474]

In 2019 I had my fridge go bad twice within one year. On the second repair, I asked the repair man what he believed was the best refrigerator made today. He literally laughed out loud and said “There are none.” He told me the next fridge I buy should be the least expensive, most basic refrigerator, no electronics and to buy the extended warranty.

[@ThatGuy-sc5rx]

Not surprising nothing is made to last anymore. They want everything to go obsolete within a short time frame so you are forced to buy more crap.

[@Mizra-dq3lj]

Yeah, my grandma's old Frigidaire lasted well over 30 years, good things done right

[@rafaelmoreir]

He was honest with you, really.

[@Delimon007]

Yea, that's all I've ever bought myself. The same goes for cars, do not buy the overpriced BS full of electronics. They are not only MADE to fail, they are going to naturally fail around the 10 year mark anyway. Complete waste of money.

[@deanquinto3207]

I have a mid 1980's GE fridge that the previous owner left behind in my garage as a beer fridge and it still works like a champ. No issues in the 12 years of owning it.

[@vanatic22]

Being in appliance service for 43 years, I can say without hesitation that the failure rate on LG and Samsung refrigerators were far above the industry norms. However the LG compressors were dying left and right. We couldn't keep up and regularly referred consumers directly to LG. Such a shame that people spend upwards of $3000 on something that doesn't last 8 maybe 10 years tops, or worse, fails in months.

[@Jimster481]

I definitely agree that LG linear compressors fail more often than other brands' compressors, but it seems to be specifically in places that have unreliable power as the compressor can fail in mid-cycle when it is randomly turned off. Overall, having one of their smart inverter compressors is much better than the linear ones.

[@IAmTheGlovenor]

Also in appliance repair, the only issue I've come across really for Samsung refrigerators are the ice makers in the fresh food section. Rarely had actual cooling issues. Their compressors are pretty bulletproof.

[@kurtloptien185]

Our kitchen fridge is a Samsung, 12 y.o.. Has had ice maker issues. Service on it cleaned out the drain, works great. Pantry fridge is a small Kenmore, 8 y.o.. Stopped cooling the fridge area, replaced the circulation fan, cost about $12 or so and fridge works again. Have a bar fridge, small Sanyo, easily 25 y.o.. When Kenmore went down, stuffed freezer items in it and turned it all the way up. Has been running as a freezer now for 2 years. For what they cost now days they should be bombproof.

[@dannydaw59]

Does the warranty cover the compressors? The news story implies that it doesn't.

[@J.C...]

My Samsung appliances all died within 4 years. Fridge, gas stove/oven, and microwave too. Microwave was first. It started taking 20 mins to heat up stuff that should take 5-8 mins. Like a baked potato, for example. Next was the oven. Then the refrigerator died. I was glad to get rid of that as it froze up constantly. About once/month, I'd have to empty the freezer, take the panel off the back wall, and use the sink sprayer to melt all the ice freezing up the radiator looking thing. The condenser? God I hated that machine.

[@Lv4_o2]

Living on borrowed time here, and it’s the compressor. 🙋‍♀️ And we went round and round, got them to replace with the same faulty compressor. 🤦‍♀️🤦‍♀️🤦‍♀️

[@123gh]

I got 3 vacuum from homedepot all missing parts. I returned each one and each time I got one missing parts. Had to use the manufacturer to get replacement parts.

[@AC3handle]

Surprised they don't force you to have some sort of subscription to keep the fridge running.

[@trumptookthevaccine1679]

Your credit card was declined and so your food is spoiled. The fridge will not open until you provide new payment.

[@kaycampbell364]

@@trumptookthevaccine1679 2027

[@lawrencebraun7616]

Don't give them ideas

[@toe-ray-she]

They do basically! With all the water and air filters!

[@dwightsmith5174]

I'm thinking that is why you must buy a new one every couple years. Not called "subscription" but labeled "new and improved". And sheeple believe it!

[@nathancooke9506]

My parents have their first fridge from the early 80s still! Still works great! Over 40 years old.

[@I-canMakeTheGlobeShift]

wow! really. no way?

[@r87359]

Offcourse no computer timer inside, different mentality that time, manufactures build for reputation not for money.

[@nathancooke9506]

@@I-canMakeTheGlobeShift yes 💯

[@Mal17281]

Yes I got my old one in early 2000s in the garage and still works

[@nonconsensualopinion]

Got one in the garage from 1991 which is still chugging along.

[@danielgross7644]

I cut open one of their compressors, they use a black plastic plate as a check valve and the plastic fails. The filter driers gets filled with plastic shavings. And the plastic can plug the capillary tubes causing failure after the initial repair.

[@frankmacleod2565]

I was recently told by an industry professional that chest freezers have a life expectancy of about 7 years now. Lot shorter than they did when I was a kid

[@scottfirman]

I refuse to buy a new refrigerator. I hope the industry gets sued heavily for being the crooks they have become.

[@ThereIsNeverEnough]

It's designed different... they use a more efficient compressor... that has the unfortunate side effect of taking much longer to cool... LGs are decent... IF you rarely open your fridge.... but if you're like me, drinking milk from the jug; standing in front of the open fridge door around 2am... and 6am... and 2pm... and 6pm lol....... it's problaly not gonna work for you.

[@dknowles60]

@@ThereIsNeverEnough that is not right

[@ThereIsNeverEnough]

@@dknowles60 ya gonna explain how i'm wrong or are u just playin footsie?

[@scottfirman]

@@ThereIsNeverEnough If that were only true. Not everyone does that. The idea that a refigerator should last at LEAST 20 years is not new. The fact is, they could last that long, but manufacturers have gotten GREEDY. A damn automobile will outlast an LG now.

[@ThereIsNeverEnough]

@@scottfirman Lol.. you got it backward, bud.... a family of 3-4 probably opens their fridge 20 times a day.... the fact is that their compressor lasts longer than others... uses less electricity.... _and lets your steaks thaw if you open your fridge 20x a day...._

[@blackspiderman1887]

I always wondered how long it will take for refrigerator companies to start purposely sabotaging their fridges to get more profits.

[@puertoriqueno24]

😂❤

[@lotus65]

That's called "planned obsolescence" and it's common. I don't think the LG thing it that tho, it sounds more like corporate malfeasance.

[@quagmiredavis4117]

I had LG issues returning it when it died 3 months after purchase thankfully I didn't Toss out my my old Norge 1967 fridge its still purring away looks new inside out Has same storage as the junk new one in my garage I keep my 1954 Hotpoint its used for drinks and extra refrigeration needs no issues plus new refrigerators flammable Refridgerant gas and some new models have blown doors off . I won't be buying new For a while 😊

[@stevebengel1346]

And meanwhile my mechanic has a pole barn with 3 vintage 1940's Frigidaires that were his parents that purr like a box of kittens with zero issues 🤯

[@Alarik52]

It's a corporate tactic to increase profits or golden parachutes.

[@brookelynnwu8016]

We’ve had suspicions in many different companies doing this to almost all their products, and now we have proof. Hope this sets a good precedent for the future.

[@mariawilson-jimenez993]

Thank you I was unaware of the previous lawsuit I had a LG fridge for 3 years and it failed I am unable to get help for this fridge but I will never again buy a LG product I’ve had nothing but problems with them from fridge to washer to TV

[@izzybizzy3650]

This happened to us. Bought an LG, lasted a couple years. Then bought a Samsung, lasted S I X Months !! Then bought a GE, has been working for a couple of years now. We used our warranties each time and were reimbursed each time. You have to be persistent and buy a mini fridge to store basics until you get your money back. It took us months but it paid off. Don’t let them rip you off. Document everything and when your fridge breaks make note of all your groceries so they pay you for those. Good luck out there !!

[@stephenmorton8017]

We just had a GE fridge begin to fail after 4 years but it was a known problem with a fan. the warranty service sent two techs over and they fixed it right away, no charge. GE doesn't use these compressors. if you notice the temp begins to vary, call them. it's a simple fix.

[@antoinepageau8336]

We had the same experience as the woman in this video. What makes the whole thing worst is that they knowingly try to repair the fridge several times unsuccessfully before admitting defeat and we're charged repairs and inconvenienced for over 2 months. LG needs to be taught a real lesson.

[@jeffb321]

I bought a brand new GE fridge in April 2022. I am now on my 3rd fridge in less than 2 years. I lost hundreds in groceries both times. Was never reimbursed a penny. I was forced to buy a garage fridge because the repair company was booked weeks out. The garage fridge was used and it's dated 2007. It has never given me a single issue.

[@brandonparris6148]

Same problems with the modern washing machine

[@ravenwolf29m1]

Also happened to me a long with washer and dryer. 😮

[@charlespaluha1247]

Thank you for real reporting from news agencies instead of whatever else is going on in the world

[@jackpine4347]

This was a common issue with the LG linear compressor. Ours failed at five years, but luckily, we were covered by an extended warranty and there was a class action case that had LG replacing the compressors at no cost. It took a couple of weeks (we were lucky) to get a technician in who spent an hour removing the original compressor and replacing it with a new one that has been working for a couple of years now so far.

[@noosphericaltarzan]

This actually needs to be an indictment of an executive officer.

[@tedkaczynskiamericanhero3916]

Until this happens, we'll continue to get hosed by everybody in this country. We're quite literally living in a fascist dystopia, and not anything like those leftist whack jobs are talking about, it's exactly what they're pushing for. We currently work for the government, they don't work for us, and the government works for mega corporations.

[@dteh4501]

Really?, as much people I have encountered that run far away from honesty and integrity, your logic would indict majority of Americans

[@user-sk6dh1kf2x]

Subzero fridge from the 80s built into the kitchen. Still runs like a beast. The temperature is always on point.

[@alanrkanter]

My 29 year old SZ 532 is also a beast.

[@sauronthegreat5799]

Subzero is also 5 times more expensive

[@sidvicious647]

If you want quality today you have to pay BIG TIME !!! Quality used to be common place.

[@davidperry4013]

@@sidvicious647 A basic white side-by-side refrigerator with seperate ICE dispenser and water dispenser from the 1990s and early 2000s are also better than Samsung or LG

[@sidvicious647]

@@davidperry4013 Don't get Me started on Samsung!

[@laurabaca8001]

I had my LG fridge compressor go out after having it only 1 year. The part was under warranty but the labor was around $400.00 and it was VERY hard to find a technician that would work on LG appliances.

[@dr-deneteus]

The fan that causes the air flow in the fridge fails before the compressor. You can read that in their complaints.

[@user-nh4tm6hh4j]

In the 90's I owned a 1940's fridge I kept in the garage. I was 50 years old and ran perfect. A buddy of mine is an engineer that designs furnaces. He said his boss told him "Don't design anything to last over ten years" Yes they do this on purpose.

[@alexcholagh8330]

1940s fridge last year's because they were built to last back then. Since 1998 to the present is China made garbage. Thanks to NAFTA

[@biteme1167]

It's called "planned obsolescence ". Designed to fail just afterthe warranty ends, so you have to buy a new one. Though in this case the part was made, too flimsy.

[@biteme1167]

It's called "planned obsolescence ". Designed to fail just afterthe warranty ends, so you have to buy a new one. Though in this case the part was made, too flimsy.

[@biteme1167]

It's called "planned obsolescence ". Designed to fail just afterthe warranty ends, so you have to buy a new one. Though in this case the part was made, too flimsy.

[@MichaelChengSanJose]

DO NOT buy LG or Samsung appliances. Kenmore is also LG. It’s not just the fridges. The same shoddy materials and design extends to washers, dishwashers, and stoves. Just insane. I manage 70 rental homes and both LG and Samsung appliances and HVAC often fail within 3-4 years. I’m constantly having them get fixed, often multiple times. My usual recommendation to any landlord stuck with one is to dump it and buy a new unit of any other brand. Just not worth the hassle.

[@Rocanala]

I’ve heard Samsung refrigerators are bad…from an employee.

[@armuk]

thanks for sharing your experience. which brands in particular have you found to be good for reliability?

[@Bacnow]

Actually, LG washers are some of the most reliable ones on the market! However, their other major appliances suck balls!

[@FireCracker3240]

I'm an apartment manager too, and we buy GE and Whirlpool fridges, stoves, dishwashers and microwaves. They are a bit more than Amana and Hotpoint, but seem to be a bit better.

[@ryanmuir6338]

Bought a house that came with a new samsung dishwasher and it stopped working at 3 years of age Fault decoded as leak detected, but upon removal and disassembly, no water had leaked anywhere Simply bypassed the leak sensor by disconnecting it's leads and connecting them together instead, and it's still working going on 18 months now

[@imout671]

My fridgedair lasted only 4.5 years. It was a lowes purchase. The warranties dont cover much. My LG tv volume broke one month after the 24 month warranty.

[@EyeSmiteThee]

And my 30 year old fridge is still puttering away, keeping my perishables fresh…. Sometimes not being able to afford a brand new polished stainless steel fridge is a good thang. 😂😂😂😂

[@Wheelgauge-bt7ox]

My fridge is a 1953 GE runs like a champ and never had to be repaired.

[@stephensmith219]

As a repairman, beware of all bottom freezer models. Along with LG, Samsung was the bread and butter of insurance claim repairs while working in mid and southern California. Lot's of ice maker fails and fans failing on less than year old units. This was 2018-2019 working that area.

[@gargamel3393]

I am also an appliance tech and after what I've seen, the only new appliance I'd buy is a Bosch diswasher or Speed Queen laundry. Everything else is junk. All of my appliances are over 20 years old besides maybe the fridge, and I've only ever had to do the drain pump and dryer belt on my old Kenmore set. They'd have to pay ME to get this new crap through my door.

[@austinvitoux]

Not the first time of hearing this advice. I've only bought side by side, and making sure the ice machine is actually located in the freezer portion of the fridge. Ya'll keep speading the word!

[@christucker7425]

I hate those samsung icemaker kits. Takes forever to steam out if the drain was iced over (usually comes with the defrosting issue.)

[@gargamel3393]

Yes, that stupid icemaker that always breaks that's located in the refer compartment. If it's the one I'm thinking of, it comes with that RTV sealant that's way too thin and you're supposed to put it around the housing for the icemaker, but it never works. Plus, if you break that refrigerant line you have to bend down, the whole unit is ruined. If these engineers had to work on what they designed, they'd be slightly better people, and very frustrated. @@christucker7425

[@Macsrus5]

I agree! Horrible design flaw! Mine would freeze up then thaw out and water would flood the inside fridge! I warn everyone!

[@mastermas6]

Remodeled a kitchen near Memphis Tennessee that had one last less than a month, Home Depot refused to send workers because it was too far away despite having done the delivery and install. Eventually they bought a new one out of desperation and on the literal first day after it arrived as I am installing flooring the ice maker on it just starts randomly shooting ice all over the floor.

[@GenXLostInTx]

I had a similar situation with Samsung washers. Thankfully they replaced them each time, but it was till a hassle. NOW, after spending more on a commercial Maytag, same thing. And Lowe’s new warranty service have been here so many times since November 23. Im so so sick of it.

[@warlord8954]

Kenmore used to be a top brand for home appliances. Companies took pride in producing quality long lasting products. Now, all they care about is money.

[@kevingray8616]

My Kenmore Elite from 2007 keeps right on trucking, but it was made by Whirlpool. I've been through a couple of ice makers over the years which is to be expected. I also had to change out the little motor on the ice door. I bought it back when Sears was THE place to go to buy appliances. Look how things have changed.

[@Frenchyk]

My Kenmore washer and dryer still perform pretty well. I can't say the same for my fridge though.

[@kevingray8616]

@@Frenchyk I hope my new LG front-loading washer does okay. My last one bought in 2007 lasted 14 years. (drive unit was warrantied for 10) LG dryer is still running fine.

[@Frenchyk]

@@kevingray8616 That will probably be fine.

[@festerofest4374]

My Kenmore refrigerator AND washer and dryer lasted from 1991 to 2020. If using "old technology" yields 30-year service life, with todays manufacturing capabilities it is more than possible for them to produce similar and better longevity today - BUT THEY DON'T WANT TO!

[@violethouseworth5943]

Its not just the fridges>>>Its the washer and dryers and the stoves and dishwashers too

[@mikebaird6788]

I completely agree I honestly think the best thing you can do is if you live in a small to midsize town go to buy a used appliance from one of these mom and pop shops you can usually pick up a washer or a dryer for $100 or even a refrigerator for the same price even if it only lasts what 3 years or 4 years you still got your money out of it as opposed to going to spending $1,500 for a shiny refrigerator that looks pretty

[@acaciawilliams9015]

I had a Dell laptop whose touchpad broke probably 6 times. Finally we said, "take it back and refund us, because we're DONE with Dell". Then the screws holding the screen ripped out, too. It was a total piece of crap in every possible way. My spouse's Dell mouse keeps breaking, too, and each time it's replaced, the newest breaks in the same way. We are 100% done with Dell. Consider this a PSA: if you're buying computers or computer accessories, don't buy from Dell.

[@NordicDan]

And here I am with my garage freezer from 1972 holding -5 F consistently after replacing the original start/run capacitor and overload just last summer.....

[@daveblevins3322]

It's engineered that way. I worked with a man that was one of those "failure analyst" engineers, who changed career path because he couldn't live with the guilty conscience it caused. Thise companies are evil. Period.

[@cre8tion26]

why aren't there any new competitor brands /disruptor that competes with these terrible products ?

[@eh8211]

​@@cre8tion26maybe they don't let in fridges from outside the country?

[@michelerorabaugh8134]

How can a company make money if 1 refrigerator last a life time. It’s under warranty right. Throw away society is to blame.

[@cre8tion26]

which brand have you seen from other country that's better?@@eh8211

[@cromanxx1]

It's not the company - it's the people in the company.

[@takensouls1]

Planned material obsolescence has been a serious problem for a long time. All the major manufacturers do it with appliances and they should be sued into oblivion for it

[@lawon01]

Planned material obsolescence is that bullshit. These mafuggas so wrong smh 🤦🏿

[@9sheri9]

Completely agree.

[@charleshanks6186]

especially sewing machines

[@da1stamericus]

And they are laughing cause Europe is trying to make this illegal. It's why I was upset I got rid of my 20 year old fridge, cause I wanted something shiney in the home.

[@bonniehalf-elven]

Yes, and people complain about our landfills.

[@frankcanini]

I bought a brand new Kenmore Elite in 2018. I had the compressor replaced two years later. Tech made several visits before fixing it.

[@matt-fitzpatrick]

I took a look at the docket, and, ugh, the defendants are trying to force it into arbitration. They're claiming the fridge warranties have an arbitration clause and class action waiver.

[@InternetGravedigger]

Design to fail charged as corporate fraud... I really hope this trend FINALLY starts getting reversed!

[@jjrr2273]

Designed to fail is the current standard - have ya seen today's youth?

[@InternetGravedigger]

@@jjrr2273 I know it is, that's why I'm hoping it gets pushed back by these lawsuits...

[@brianhawk1854]

Chevy Ford dodge

[@OOGBossHogg]

It's true though, the companies want customers to buy more fridges. Every 5 years these companies want consumers to spend on something. I remember when fridges would last decades the early 00s white GE fridges never needed anything and sometimes the food was too cold smh the good ol days are gone.

[@timhaley3459]

Moral corruption is pandemic, so this "trend" of corporate fraud will not be reversed by human, political means, as Jesus said at Matthew 24:12, that "the love of the greater number will grow cold", so that greed and apathy takes center stage instead of integrity. There is no stability, no desire to make a lasting product, just one to quickly place on the market to sale. However, there is one thing that is completely stable, and capable, and will enforce moral integrity, a heavenly government called God's Kingdom, "a Kingdom that cannot be shaken" (Heb 12:25), that will remove moral corruption from the earth and transform it into a paradise for "meek" ones to enjoy forever.(Ps 37:11, 29) This arrangement is designed by God, whose name is Jehovah (see Isa 12:2, KJV) to last everlastingly. Wow !

[@mintheman7]

My LG fridge gradually stopped cooling after 3 years. Being an engineer, I decided to repair it myself. Luckily it uses R-134 refrigerant which can be bought at any auto part store. I noticed a lot of black powder in the coolant line when I was taking off the old compressor. It is a symptom of improper brazing. Without purging with an inert gas to get rid of the oxygen, heat from the brazing will cause reaction of the copper line with oxygen and form copper oxide, a black powder. I used compressed air to blow clean the lines and installed the new compressor using silver solder. Because of soldering is done at a lower temperature, there is no danger of oxide formation. I probably have the most reliable LG refrigerator now because I did the troubleshooting myself and corrected the root cause. I doubt a repair person being paid by the hour would have done that. If I have to buy another new refrigerator in the future, it won’t be a LG.

[@FadiGamingRP]

dam , i would totally buy a moded LG from you lol

[@emikomina]

korean brands are really scummy, just look at all the lawsuits hyundai/kia get. I still haven't forgotten the exploding samsung phone that they didn't honor their warranty. LG is no different.

[@OG.551.98]

I wouldn't buy any LG product!

[@bobbylee6859]

You're wrong, lg used bad compressors that had carbon valves, the carbon valves weren't hardened enough so over time they degraded and caused blockages in the cap. Tubes. I know because I fixed them. You silly engineers. Plus you may have violated federal law and I can get 10k from your comment.

[@bobbylee6859]

You engineers are so pompous and yet you misdiagnosed the point of failure. Funny.

[@dbackscott]

They showed the space where her fridge is installed at the end of the video. There’s little clearance between the fridge and the walls/cabinets. Could that be a contributing factor in the compressor failures?

[@snipexd4964]

My 84 year old mother pulled the handles right off her GE professional fridge that was only like 3 years old. She pulled normal and they broke right at the connection point and shattered. The fridge I took out before installing the GE I carried out by the handles and it was like 30 years old.

[@ericdew2021]

Durable goods, such as refrigerators, washers and dryers, stoves/ovens, should last 30-40 years. The only reason to buy a new one is for added capacity, match with new decor (remodel of kitchen, whatever), or improved energy efficiency. They should never be replaced due to malfunctioning parts (unless someone threw a brick into the dryer or something).

[@tonkabeanpumpkin-fh4fz]

I had a kitchen remodel done and KEPT my 32 year old fridge. It was white and I painted it black to match the new decor. (Used a foam roller and satin black paint; it looks great.)

[@hydrocarbon8272]

One major idea behind with planned obsolescence was using cheaper parts to greatly reduce cost. Except in this instance, it's not being passed to the consumer - just to the execs and shareholders as profit. I recall decent fridges being under $1000 15yrs ago, now we're paying $2-3k for trash.

[@aletakey3600]

Our Kenmore failed in 2 years. They said we would have to pay $700.00 to repair it even with the warranty. Also they couldn't get to us to repair it for a week. We lost all the food in frig & freezer & bought a different brand of frig!!!

[@Cy-yr7wu]

Happened to me too. After 5 months LG fridge died. Couldn't fix it. Lesson learned. Don't buy LG

[@mocheen4837]

It cost us $500 and the problem was not fixed. We ended up junking the $2,000 refrigerator and buying a new GE.

[@LittleMopeHead]

^GE is good. Get the most basic top freezer one for around $850.

[@emikomina]

@@Cy-yr7wu korean brands are really scummy, just look at all the lawsuits hyundai/kia get. I still haven't forgotten the exploding samsung phone that they didn't honor their warranty. LG is no different.

[@sandyrose2398]

Guess they don't honor warranties.

[@joshuawerstein4556]

I am dealing with this same problem now I have had the compressor replacement under the warranty and had the technicians out 6 times now

[@stormaggeden]

The government needs to start holding companies accountable for all the scams

[@chevykent77]

Our government is a scam itself......been screwing Americans since Biden got it

[@dan_hitchman007]

Fraudsters holding fellow fraudsters to account? Don't hold your breath.

[@buckethyacinth9598]

Years ago - at least 15 - a friend's son got his first job out of engineering school, where he had worked very hard and done well. He had a great work ethic and was horrified to find, at this company, his job was literally to design parts to FAIL. Another friend who had a Kenmore stove discovered one day that the oven door was stuck shut and she could not open it. So she called Sears and they sent a repairman out and she watched what he was doing because the problem was so strange. She asked him what happened, and he did explain it to her but said if she told Sears he would be fired. Basically they had designed it to do this in order to force service calls. There was a little metal ball, of some kind of metal that wears down, that ran up and down a little groove in the side of the door when it was opened. When it had worn down enough, it dropped into a little hole at the bottom and jammed the opening hinge. So he removed it altogether, did not replace with another ball, and the door has been fine ever since.

[@maskedmarvyl4774]

That sounds like a class action suit for fraud. It's too bad the company wasn't sued for that.

[@dark14life]

@@maskedmarvyl4774 good luck getting anything out of Sears nowadays. I have a baseball card with the edges chewed up by my cat that's worth more than Sears.

[@MrGreen-sw1ly]

Wow, appliances now a days, LOL. I bought a Samsung refrigerator, Sept, 2018 and still fine with 10yrs warranty. I also got an old Avanti refrigerator, over 24 yrs, and still running. The fan make noise when it runs but still cold.

[@debramirr364]

My husband has been fixing appliances for almost 40 years. I showed him your post. He has never seen nor heard of what you are describing with the oven door and little ball. Never. Also, manufacturers don’t engineer things to fail, they make things cheap which causes them to fail. There’s a difference.

[@buckethyacinth9598]

@@debramirr364 The oven door thing happened in Mt. Pleasant, Iowa sometime before 2008. The engineer I quoted was working in Cedar Rapids, Iowa during the same time.

[@michaelccopelandsr7120]

When you fear integrity and accountability, you are NOT the good guys.

[@Cy-yr7wu]

Yeah. I got defrauded by LG too. Fridge lasted 5 months! Compressor failed and had to replace fridge. LG is junk. I hope they sue them out of business. Lesson learned: never buy LG.

[@kjsdestin]

Same. Mine actually died Thanksgiving day. 6 months of calls. Had to get another fridge in the meantime

[@bennyho1752]

My husband purchased LG beginning February last year, within 3 wks, it stopped working. No one came to fix it for two weeks. Everything rotted in the fridge. We wanted to return it and replace with another brand but the store said LG doesn’t allow return or exchange. After two or three weeks someone came to fix but stopped working again after a few days, took another two weeks again for another person to come just to say he has to order parts which took another three weeks. Then it never really worked the way it supposed to. The freezer is blowing smoke like a volcano except this is cold air.

[@herbbot8241]

My parents' fridge from 1984 still running lol

[@julieb7785]

Mine too...and i'm baffled by the "update" people who are poorer than i am.

[@hjmism]

They don't make things like they used to. It's all about money, money, money!

[@ColombianMusclePapi]

Thank you NBC Bay Area! I just saw your new segment today on this! My LG Compressor broke too! I'm in Los Angeles & gave up on my broke LG Fridge this Sept 2023! It's still in my kitchen collecting dust & been using a small fridge on side for now. What are odds I see your segments on YT this morning & in LA! I wonder if I should call this law firm?!

[@SaL-ep7zb]

I remember a story from my great uncle who passed away years ago that he owned a factory in Chicago. He made different parts for appliances. His GE rep came into his office and requested to change the materials for making their part. My uncle said that wasn’t a good quality control idea. The rep said that they want to grow a service side of the company and needed to have faulty parts to repair. My uncle looked at him like he had 3 heads and said that he would never put his name on a part that he knowingly knows would fail and if that’s the way GE was going that they would need to part ways. At the time GE was his largest account.

[@catsberry4858]

Thank u for sharing WOW 😮

[@lawon01]

No telling what other corps practice this shite! Smh

[@paulh7589]

Same goes for all household appliances. I'm on my 4th washing machine, 3rd dryer, and 3rd fridge in ten years. With repair and replacement costs over ten years it comes out to over $125 per month.

[@TheOtherDerek]

Exact same thing happened to me... They then tried to sell me on some warranty because of compressor issues that they said will continue to happen.

[@dougpeters1625]

Holy cow I have had the exact same experience as this lady with the exact same manufacturer/brand. Someone needs to be held accountable.

[@s.z.6200]

You should join the class action suit.

[@lxy0709]

Skip any Korean brand…

[@dougpeters1625]

@@lxy0709 North or South?

[@maccoretti51]

LG = LUCKY GOLDSTAR 😂😂😂

[@Jelly_Man710]

@@lxy0709Korean brands are better 🤌 I used to deliver appliances and they work better then US products

[@5DNRG]

Class actions are EXACTLY what we as consumers have the power to utilize against these corrupt greed machines. Some smart person realized Verizon was illegally charging customers unnecessary fees, so now thousands of us are now getting our money back!!

[@9DC-Paul]

Apparently, you have never been a "class member." By the time this is over, you'll be lucky if you get a check for 100 bucks. Sorry to be so pessimistic, but the big winners in these suits are the original plaintiffs and the lawyers that represent them. BTW - Azar Mouzari is a lawyer in Beverly Hills, so I do not think this is a charity case. However, given my distain for LG refrigerators, all the best to Azar and her team.

[@Mark_Chandler]

it force the company to change, but the only one getting paid are the lawyers.

[@Chippycito]

Class action lawsuits require a special type of greed machine: the lawyer.

[@billakers6082]

After lawyer and court fees you will end up with a ice chest.

[@alistairblaire6001]

If customers only get $100 by the end of this then LG wasn’t sued hard enough. Every customer deserves 100% of their money back for this obvious fraud and the lawyers should also be paid in full. It wouldn’t even make a dent in LG’s finances because they are one of the biggest companies in Korea next to Hyundai and Samsung. They are massive.

[@TheGoodContent37]

Me with my 15 year old fridge thinking I should buy a new better one: "Ok, maybe I'll keep my old fridge"

[@shannonmiller6716]

I bought a washer it had to be repaired at 1 1/2 years and again a year later. Over $500 in repairs before it died at the 3 year mark. Replaced it with a whirlpool ($700) washer that won’t spin clothes out!!! Returned the first whirlpool but the replacement has the same problem! I have to turn the power off and turn it to “ drain &spin” to get it to spin out.

[@psalmsnehemiah313]

It’s not just LG have this kind of problem, Samsung have the same issue.

[@Mal17281]

Mine just failed 😣

[@MattGrelee-ct9fh]

Oh man don't get me started on those Samsung

[@faithandfamily]

Same here

[@user-bv7mk8id5t]

Yup! We had issues, we got an LG to replace the darn Samsung, which lasted 3yrs 🤯. Luckily we got the extended warranty. We did get our $$ back, well they gave us a voucher to buy another. Then we got an LG, of course now this comes up 🙄… I like this fridge way better than the Samsung, so I really hope it last at least 5 yrs. It’s been almost 2 so far. I hope the stupid fridge last! This is really annoying to hear though!

[@philliphall5198]

I agree and it’s time they get sued also

[@fixpacifica]

Every appliance reviewer on KZbin says don't buy appliances from LG or Samsung.

[@Cy-yr7wu]

Yeah! Lesson learned the hard way. Don't buy LG. Piece of junk

[@user-bv7mk8id5t]

I saw many bad reviews with Samsung, but not LG. At least not when I was looking 2 yrs or so ago. This is frustrating to hear though.

[@ToddTinley]

@@user-bv7mk8id5t KZbin channel @bensappliancesandjunk www.youtube.com/@bensappliancesandjunk has great appliance info.

[@thimblemunch24]

@@user-bv7mk8id5t I have a Samsung monitor broke right after 1 year randomly right after warranty. I also had a LG washing machine that broke down after 3 years and had to replace. It's both those companies.

[@cyberclaude]

LG and Samsung appliances are not recommanded, But when it come to TV and home cinema they are well. LG is no.1 and Samsung is no. 2 in TV quality. I'm still using a Samsung LED TV that i bought in 2011 and it still working great. I had a LG microwave oven. Door broke down after 5 years. I don't recommand that appliance.

[@ntxstrmchaser]

3 LG fridges here. Had the compressor replaced twice in our latest fridge.

[@mchaudry9811]

Planned obsolescence! Growing up we had the same appliances for years without any breakdowns or services. Shit is made to fail prematurely intentionally. I have a kenmore and a ge both which required multiple part replacements within a few years after purchase. Old is Gold. Same with cars

[@adambusby9909]

We just went through this same issue with GE. Basically new unit for $3,000. Freezer failed after 14months. GE wouldn’t do anything due to the warranty expiring after 12months. Then the fridge went out 2 months later. They “weren’t able “ to fix it. So we lived out of a mini fridge for a month. The “discount” they said they would give us to buy a new unit after all of this wasn’t a discount at all. The prices quoted to us were more than we had paid initially. We ended up buying a new unit at Lowe’s, and we purchased a 3 year warranty that wasn’t available to us through GE. It’s not just a brand issue, it’s an industry issue.

[@autoteleology]

Did you buy it with a credit card? That should have given you at least a year of extended warranty, if not two. Call your bank.

[@blazz573]

GE Appliances are one of the brands under the Chinese company Haier. You have a Chinese refrigerator!

[@tenapentu9299]

GE is half owned by a chinese company.

[@jeffb321]

I bought a brand new GE fridge in April 2022. I am now on my 3rd fridge in less than 2 years. I lost hundreds in groceries both times. Was never reimbursed a penny. I was forced to buy a garage fridge because the repair company was booked weeks out. The garage fridge was used and it's dated 2007. It has never given me a single issue.

[@ShoNuff26]

@@blazz573 😮 didn’t know this