Fenix Flashlight Troubleshooting Video - Fenix Store

[@martink7945]

The tip with the paper clip worked so that I figured out to attach the cap more firmly. Thank you very much, I am very happy!

[@FenixStoreOfficial]

Glad it helped!

[@BoldOuttakes]

Loose tail so after all these year! Your fix worked like a charm! Thank you!

[@thehealer3969]

YESSSSS, after 4 years my LD20 stopped working, I was surprised given Fenix quality, well it sat "broken" for three years....until one day I decided to try and repair it. Found this video, tightened the tail piece switch and BAM. Back in business. Thanks

[@Dethleffff]

Exactly the same thing for me. Worked for years and suddenly dead. First test of video worked, so I had a look at the tail piece and saw that is was super loose. Thightened it and it works again!

[@TheBarracuda]

Thanks so much! I had a loose switch in my 2 day old Luxpro XP910. I charged the battery thinking I left it on for awhile and when that didn't work I started looking for the original packaging and receipt and realized that trash day took that option away from me. Your video saved me. I know it's not the same brand but google recommended your video. Can I buy you a beer or a coffee? Thanks again!

[@FenixStoreOfficial]

Glad we could help

[@melissamestas3369]

This video is a light saver! Thank you!

[@meghanreveron9802]

Thank you! the paperclip and tightening the tail switch fixed my light!

[@PM-ly9gc]

Same here!

[@Helios504]

Awesome video! Nice trick on the paper clip. Mine ended up being a loose tail switch, I didn't realise they could loosen up over time.

[@FenixStoreOfficial]

Glad it helped!

[@IIIJoNIII]

Thanks for the video. The paperclip test helped me pinpoint the issue.

[@iRonlMoNKleY]

@@FenixStoreOfficial Same here!!! This was VERY helpful!!! It's my favorite flashlight.

[@mahmoudalredha2952]

Very helpful video. I tightened the tail switch and my UC35 is alive again. Thanks

[@FenixStoreOfficial]

Glad it helped

[@jlpsuroeste]

@@FenixStoreOfficial mine is still not working, does it have to have the original charger?

[@BrianShim]

This video was a lifesaver, thanks!!!

[@wildbell]

Bless you! My good old E21 would ignite when pressing the tail cap, but would not stay on when the cap was released. I was ready to pitch it in the trash then googled "My Fenix Won't Stay Lit" and found your video. Problem solved! Thank you!

[@FenixStoreOfficial]

So happy to hear that your light is back up and running! Please reach out to us if you have any other issues!

[@EvolveElectric]

Totally fixed my problem. Loose tail cap. Thanks!

[@WildSnakes]

Thank you! The tail piece on mine needed tightening with needle nose players. Btw, it was brand new.

[@DougguoD]

Not brand new here, but yeah, mine's working now 👍🏻

[@mahmoods2134]

Thank you for this video. I decided to make an EDC kit in a small tac bag and wanted to include the PD35. Only trouble is that it wasn’t working. I tightened the tail switch and boom! I have a working light again!

[@FenixStoreOfficial]

Glad it was helpful!

[@dr.stevenpennym.d.3241]

Thanks for the nice video... Fenix flashlights are epic.

[@AlexSchaap]

My TK40 switched on and of by itself. Found this video (saw how to open tailswitch) and tightened the tail switch. Works as new. (now 13 years old)

[@FenixStoreOfficial]

Glad to hear that

[@harryhasselhoff9692]

Tightened my tail switch and it works great again! I love my Fenix!

[@FenixStoreOfficial]

Great to hear!

[@bazphoon1]

thanks for sharing so helpful

[@FenixStoreOfficial]

Glad it was helpful!

[@eFlower13]

Thank you! IT WORKS!!!

[@doleph1]

Hah! The tail switch test worked for me. Thanks!

[@FenixStoreOfficial]

Glad to hear it.

[@justcraziii]

Thank you, this helped me with my flashlight!

[@Tuatara1989]

So, what if you *can't* get the light to turn on with the paperclip? The LED is not broken, it sill works sometimes, when I disassemble and reassemble...

[@megatron3210]

same problem I was experiencing till it went dead on my pd35

[@megatron3210]

think I'm going back to plight s1r baton

[@holoxfauxfecs5651]

Thank you! You helped me save my girlfriends Fenix E20! ...After she let the batteries corrod inside and then found the flashlight by chance God-knows how many years later 😂

[@FenixStoreOfficial]

Glad it helped!

[@cittyfields3377]

Gen 1 e12 ive had for maybe 3 yrs. I use it a lot every day and am lost without it. Started heating up and running through alkaline batteries in day or two of medium to heavy use. Any suggedtions?...thnx

[@oddlessTV]

Tried paperclip method with new tested battery but still nothing, 1 year old PD32 and currently a $100 paper weight, any other suggestions?

[@g-m-b6672]

Fenix store please could you help. My partner bought me the TK20R for Christmas. I have been very happy with the light up until today. It needed charging for only the second time but every time I connect it to charge the light turns on. Is this an issue you have heard of before and if so can you advice on what to do? Thank you.

[@tjmcdonald6743]

[e-mail] Note that Fenix is based in China and their "representatives" in US/Can are not very kin for the repairs. Some of their models are the complete failures but they will never admit that

[@TempoDrift1480]

@@tjmcdonald6743 I know one thing that sucks is the dinner switch up by the light head takes 5 minutes to find in the dark. You aren't adjusting your intensity on the go. You better have your pinky on the button before you thumb the end cap. That part sucks and mine has no charge indicator when plugged in and I've had it 3 months.

[@leonkoeswandi3658]

This really helps thanks alot!! Cheers.

[@FenixStoreOfficial]

Glad it helped!

[@beatsandmel0dy]

What about my pd32 which doesn't have indents in the tail cap? It has a small inner plastic piece around the spring but turning it doesn't seem to tighten or loosen anything.

[@FenixStoreOfficial]

That is a newer style tail cap that doesn't come loose like these traditional silver rings do. If you're having a power issue with your light, first check your batteries and then contact our customer service team to file a warranty claim!

[@NielsDekker2024]

How does it work for thr Fenix PD32 V2?

[@joshuastephens6118]

Kind of a dumb question but can you put a regular battery 18650 in here or do they have the battery customized for ground and positive on both ends if so which one on the cradle charger is ground and which one is hot

[@msnikkiuk]

Brand new Tk16 v2.0. Needed tail cap tightening, ty 👍👍👍

[@AnthonyHill77]

Thanks ...thought my Fenix was toast!✌️

[@ronperez784]

Mine was the tail switch. Thanks a bunch. was about to buy another light.

[@FenixStoreOfficial]

Glad I could help

[@fritzwall7766]

Hello How can open the head of a E30R Fenix I have problem with my one

[@FenixStoreOfficial]

The E30R un screws between the "FENIX" and serial number

[@hermosa7676]

I have the fenix hm61r I put it on my hood while on and it turned itself off how do I fix it

[@The2006200]

Mine has a different issue. it takes 2 AA batteries. You turn it on and it just flashes dimly even with good batteries?

[@FenixStoreOfficial]

A battery might of leaked inside. If there is corrosion on the metal, it will cause the light to not turn on.

[@The2006200]

@@FenixStoreOfficial fixed it. it was just simply a film between the positive battery connection and the terminal near the front of the flashlight.

[@VintageCars999]

I have a Fenix E25 where the switch is on the side of the light which screws off at the top. I cant leave it twisted closed which then it seems to short out batteries, killing them. Eneloops just made it worse, i got a burning smell which i stopped using them. It also wont work in turbo or high. Eventually ill have to replace it but seems to be a pretty bad problem if its cooking batteries. I don't yet know of a durable replacement 2AA light that will handle abuse (being dropped/submerged in water) which is why im just using this light. It gets dropped on concrete and still works.

[@Bchams2012]

I have a TK47UE and this isn't working...Do you have a video? I unscrewed the front where the bulb is and a piece fell out...I have the piece but it didn't work when I put it back in

[@alleng1234567]

Fixed me! Thanks for this video!!!

[@FenixStoreOfficial]

Great to hear! Thanks for being a Fenix Fan!

[@Doyourwordsmatter]

My light turns on, switches settings, but will not stay on the brightest setting and automatically changes to the less bright setting 1-2 seconds after being on the brightest. All other settings work fine. Obviously I fully charged it but it still won't stay on brightest setting. Any ideas? Faulty battery perhaps? Thanks

[@spurraticas]

Hey my uc35 hasn't been charging for the last couple days is there a way to get it to charge? I have had it for about 3 months now?

[@rupeshmathur2609]

My Fenix UC30 doesn't switch off. Any solution

[@FenixStoreOfficial]

I would first suggest that you try another battery. If the protection circuit in the battery has gone bad it could be feeding too much energy to the light and overriding the digital switch. That being said, it is more likely that the switch has become stuck and you'll need to send the light in for warranty work. Please contact our warranty team at [e-mail]. Thank you!

[@Cages_Customs]

I have a PD32 stuck in strobe mode and cannot be switched.

[@FenixStoreOfficial]

Sorry to hear that Johnny! Quick fix for that is to just remove the battery for a few minutes. It should "reset" the circuit and work regularly again. If you continue to have trouble please contact our warranty team at [e-mail].

[@Cages_Customs]

@@FenixStoreOfficial I removed the batteries for days on end and put them back in later and nothing changed. It still only strobes and nothing else. I sent an email to your warranty department a couple months ago and never even got a reply. Very disappointed.

[@FenixStoreOfficial]

@@Cages_Customs please email us at [e-mail] and we'd be happy to assist you.

[@artvandelay777]

Another tip. Make sure you're using a button top battery and not a flat top battery. I thought my UC35 V2 was broken after I swapped batteries to a flat top 18650. It seems that it requires a button top battery.

[@Daronian]

Thanks a lot, this helped solve my problem with my TK15 :-)

[@terryjp3050]

couldn't get my pliers to twist the spring case so i just pulled the wire, stretching it. Tightened base a lot and it worked!

[@ramblr5900]

I have issues with isb c

[@jamesschrom317]

How do you get the bulb out? I checked my light with 4 different batteries but still nothing. So I assume the problem is in the bulb.

[@FenixStoreOfficial]

The LED is not removable. Please send us an email with the serial # and we would be happy to help. The email is "[e-mail]" Thank you!

[@neatfreak1000]

None of this addressed my problem. The batteries were low, so I changed them. The light wouldn't come on, so I put the old batteries back in. Strangely, no light now. They were dim, but not dead. Tried a third set of batteries, and no go. I then tried all the suggestions here, with no luck. What's going on? It's got be something simple, right? What am I missing? any help would be appreciated. Thanks.

[@FenixStoreOfficial]

You can email us at [e-mail] for more help

[@neatfreak1000]

@@FenixStoreOfficial Hi. I did email you a couple days ago, but have yet to hear back. I will continue to wait patiently; thank you. By the way, my flashlight is still under the 5 year warranty period.

[@seannelson6214]

Thankyou.....a little stressed. But its working

[@MatisseStLaurent]

Thank goodness for this video. I thought I had a hundred dollar paper weight.

[@FenixStoreOfficial]

Glad it could help

[@izri1]

I bought a flashlight from the chinese Ebay store ''buybuybuy_ei''. He sent me a flashlight that doesn not work. It only flashes only once each time i press the power button. It doesn't stay on. I think it has something to do with contact inside the flashlight head. Or maybe the power button contact inside doesn't make permanent contact with whatever it should be making contact with? You have any idea?

[@FenixStoreOfficial]

Please contact us at [e-mail] and we'd love to help you!

[@bobbycuffe9212]

Thank You i use one of these at work and Thurday just F%cked itself, now werkingafter doing the adjustments shown, thank You Again.

[@FenixStoreOfficial]

If you are still having trouble with your light, contact us at [e-mail] for help

[@rothesayprepper]

TK65R Users, For those with the TK65R, there's two black plastic caps one on the inside of the light and one on the end cap. They have to removed in order for it to work.

[@FenixStoreOfficial]

Correct

[@tjmcdonald6743]

1:22 I have a big issue with my TK16 model. The light is suddenly stops and I have to twist the cup to make the light appear again. Then it stops again. The connection inside the cup is flimsy and made poor. Tightening the rings won't help. This model beside to be way overpriced is a disaster. As I found out there are few people with the similar issues. Does anyone has a similar issues?

[@Hooch-zp8be]

Hi, TJ. I am having the same problem with my UC35 V2.0 flashlight. Did they narrow down the problem? Thanks.

[@tjmcdonald6743]

@@Hooch-zp8be As they claim they will repair it. Just fill up the form and send them a message. There is a serial number on a flash light

[@crimsonghost411]

So I’ve tried everything and it still doesn’t work...any ideas?

[@corunseen]

Thanks

[@Metalhead-4life]

My Fenix TK16 goes into Strobe mode when I use the paperclip, its intermittant though. This was supposed to be a great flashlight. I guess its FUBAR, not just the tail cap it is tight. My secondary button won t click anymore either smh

[@FoodOnCrack]

... i am such an idiot... Reversed the head and tailcap hahaha

[@shtopfl5247]

I have a weird issue, when i turn my UC 35 V2 on the battery indicator shows red which means it’s poor not critical but it could be charged , but then i plug the cable into the charging port it shows red as it should but 30 seconds after it shows green as it’s done charging but its not

[@shtopfl5247]

Yea it’s a brand new one and of course i removed the disc 😂 i was testing it out before i wanted to charge it, i charged the battery with an external 18650 charger and it charged as it was supposed to, I’ll give it another try once the battery is down again which could take a while 😄 but other than that i really like the product 👍🏻😊

[@shtopfl5247]

Fenix Store it’s all the way tight , it’ll be fine next time thanks for the response,have a good one Greetings from Germany 😊

[@243WW]

the music is not required...

[@Captainsaucebuckle]

I have a TK21R, and when I plug it in to charge, the light turns on by itself, and won't turn off unless I unplug it. Anyone else have this issue?

[@FenixStoreOfficial]

Your light may need serviced. Email us at [e-mail] for help.

[@Evild00k]

one more for loose tail light switch on a LD20.

[@FenixStoreOfficial]

Feel free to email us your serial number at [e-mail] and we'd be happy to help!

[@terratec1001]

Here's one for you... Fenix PD32 operates correctly with a 2600 mAh battery, but when I try it with a 3500 mAh battery the flashlight WON'T switch off ????

[@FenixStoreOfficial]

That is strange! Please contact us so we can help you at www.fenix-store.com/contact-us/

[@Jeppie_NL]

Can't take apart my tk20r

[@FenixStoreOfficial]

Try visiting the troubleshooting page here: help.fenix-store.com/article/387-fenix-tk20r-troubleshooting-steps

[@DeeminD]

Love the flashlight but disappointed it didn’t work coming out of the box. We are paying a premium for your product so they should test them in the factory before shipping.

[@TempoDrift1480]

Well, mine doesn't show any indicator when plugged in. Just spent 30 bucks on new cables and transformer. Nuthin.

[@gracemalley6821]

I have the UC35. The light quality is great, but the USB charging is totally janky. It shows no charging and i leave it to charge 24 hours and nothing. sucks.

[@FenixStoreOfficial]

Sorry to hear that you're having trouble with charging your light! Please contact our warranty and service department at [e-mail]. They'll get you sorted out!

[@jackforsyte]

My PD25R has a really strange issue. It randomly stops working even when charged, and only resumes working when i connect it to a charger, even for a second, disconnect, and then it works again. Tried tightening the tailswitch but it didn't help. It's not even 1 year old. UPDATE: Solved by replacing the battery

[@karthikeyanthamizh3717]

How to change or remove fenix c6 usb flash light battery

[@geoffadams5004]

Why isn’t there at least a voice over explaining what you’re doing and why?

[@garrylarose1506]

Loose tam switch! and fixed

[@vishalnishad9734]

Sir plz make a video, how to fix lanyard in fenix flashligh

[@FenixStoreOfficial]

Thank you for your comment, Vishal! Please follow the link below to see this! kzbin.info/www/bejne/nHS1oIZjjriFeM0

[@tomlane2336]

Why tf does it matter what way the clip is facing?! And WHY if that's the case, would you make it reversible? 😂

[@SergeyKasimov]

I did a better version of this video

[@gail1684]

this is useless for the E21

[@ShadowcasterZero]

this didn't help me at all. I've got a faulty emitter.

[@spring984]

Please complete this form for service work. That will get the ball rolling. Your serial number will determine which Service Center we will direct you to. Thanks! www.fenix-store.com/contact-us/

[@bosspatis369]

Anyone knows where to buy tail switch's silver ring? I searched Fenix store but cant find one. Fenix PD35 Tac.

[@FenixStoreOfficial]

Here's a link to contact our customer service/parts department regarding your tail switch! www.fenix-store.com/contact-us/

[@johnnyxmusic]

The instruction say that my TK 16 version two already has a gasket installed. Can you tell me where the gasket is installed? Because it doesn’t look like there’s any gaskets in this unit. And it did come with two gaskets in a plastic bag