First look at breakthrough WiZ innovations - September 2022

Be the first to learn about the breakthrough WiZ feature SpaceSense, the new WiZ app V2 and exciting products in this global digital media event on September 15th, 2022.
Signify brings to light SpaceSense™ for the WiZ system, a motion detection technology never-seen-before in the consumer lighting industry, the new WiZ app, along with new products. Discover the WiZ innovations that allow everyone to unlock a more comfortable, caring and joyful home thanks to its surprisingly thoughtful ecosystem, platform, features and products.
Explore these products online at: www.wizconnect...
Facebook: / wizlighting
Instagram: / wizlighting
#WorldofWiZ #WiZConnected #ConnectedLight #SpaceSense

[@FatTepi]

i hope one day we can make our own dynamic lights. Something simple like 2 or 3 color dynamic colors.

[@PoppedFlix]

I think many agree with this

[@vipulahir4931]

Please Add music sync option in wiz v2

[@WiZlighting]

Hi there, Thank you for your feedback. We will forward this to our development team for consideration on future improvements.

[@gregh9762]

I like how v.2 have more settings and features especially on accessories side, but the UI is a mess, v.2 requires us to go deeper one level for light control and another swipe for more options which I think unnecessarily complicated. Fortunately v.1 is still working, at least for now, so I use that for control and v.2 for settings.

[@WiZlighting]

Hi, We are terribly sorry to learn that we have let you down. Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention and do want to assure you that we are working on the improvements.

[@toppcatt5113]

how many freaking settings do you need. its a fuckintg lighbulb.

[@rasmussundberg7507]

Loving the product so far, looking forward to what you will do with all the ideas. I would like there to be a option to download different dynamics or the ability to make your own.

[@WiZlighting]

Hi there Rasmus, We are continuously improving and look forward to introducing more features for the convenience of our users. We do thank you for your feedback and will forward to the relevant team for future improvements.

[@pascaldegroote9813]

Love a lot of the new features. For people with trouble with switching you don't need to delete the V1 the lamps will keep working on the old app (until the moment V2 apps finds them). So a) turn of one lamp b) turn it on c) turn it off on 5 times so ten switches in total 5 times on 5 times off and then it should have the purple colour fading instead of white.

[@husgnomen0072]

Will Wiz lights ever get music sync?

[@WiZlighting]

Hi there Husgnomen007, we are looking forward to introducing more features and do hope to include music sync as well. This will however depend on further testings and compatibility. For the meantime, we do thank you for your feedback and will forward your feedback to our development team for considerations on future improvements.

[@ikbenoscar]

Is it possible with spacesense to not turn on the light when it is sunny outside

[@WiZlighting]

Hi there Oscar. We do apologize but at the moment the SpaceSense will not be time based. We do thank you for your feedback though and will forward the message to our development team, so they can consider for future improvements.

[@mattr7779]

@@ikbenoscar I wonder if you could use IFTTT to turn off the lights when sunny, and maybe SpaceSense’s manual override delay would respect that.

[@das_radiergummi]

Will it be possible to create customized dynamic Szenes/Modes

[@WiZlighting]

Hi there Das. We do apologize but at the moment the dynamic options are all presets. We thank you for your feedback however and will forward it to our development team for their consideration on future improvements.

[@FatTepi]

This would be awesome, and i think it is only negative thing they dont give us. Making own simple 2 or 3 color dynamic colors would be nice.

[@user-rx6vi7js9f]

nice lights ❤

[@WiZlighting]

Hi. We love hearing from our customers and we’re always looking for ways to improve our App. Feel free to get in touch with our support team via the chat in the app (Settings > Help Center > Live Chat) if you would like to further discuss anything. Thanks!

[@busik..]

Thank you for the presentation. When will you add the ability to create own dynamic preset? And will it be an advanced tool with the ability to manually set transition curves? I'm asking because I want to create my own sunrise. With colors and duration.

[@WiZlighting]

Hi there busik, Thank you for your interest and your feedback. Custom dynamic colors and Sunset/Sunrise are definitely features we hope to make available to our users. We will forward your interest to our development team and definitely look forward to future possibilities.

[@L-B-F_84]

@@WiZlighting I also would like to design my own sunrise and sunset! :-)

[@WiZlighting]

Hi there, We thank you for your suggestion and support. We do want to assure you that these are features that we are actively looking into. We are always improving and look forward to having more features available for our users in the future updates.

[@18redcup]

I hate how when i turn on the light it changes back to night light i have to change it manually on my app

[@WiZlighting]

Hi 18redcup, thank you for bringing this to our attention and sharing your experience. We understand your situation thus please do reach out to our support team(Settings > Help Center > Live Chat) if you are still facing any issues as we always look forward to enhancing your experience.

[@diegomarleny7485]

No me funciona y tengo lámparas del 2021 qué supuestamente funcionaria.

[@karime2679]

So the product is nice but it doesn’t connect to Alexa which is soooo bad for it, why can’t u fix this it is the only thing missing, wiz v2

[@WiZlighting]

Hi there, we do apologize if you are experiencing any technical difficulties. Our support team is available round the clock and will be happy to assist you troubleshoot this. Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.

[@joeleech5862]

Unfortunately 4 bulbs showing the bulbs could not connect to the WiFi after showed l need to download the new app on my phone! I may need to return all 6 double packs smart bulbs if the issue can not be solve.

[@WiZlighting]

Hi there, we do apologize for any inconvenience that may have occurred. We do seek your assistance to reach out to our support team, and we will be happy to review this and provide assistance. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

[@sampoilomaki7449]

i have this proplem like everey two weeks it just dosent connect any more and someday it will just start working i hope u fix it becayse its really annoying to wait to the lights to work for days then can use like two weeks and again wait and if i change password of wifi the app goes nuts

[@WiZlighting]

Hi there sampo ilomaki, we are sorry for the inconvenience. We will be happy to check on this further and provide you some assistance. Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

[@Sharoina]

I am having trouble with mine. It keeps coming on during sleep time after an outage and it comes on by it self every morning at 6:45 and there is no setting set for it to do so. I have tried everything and still no fix

[@WiZlighting]

Hi. Thank you for bringing this to our attention and sharing your experience. For us to assist you, kindly contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

[@Sharoina]

@@WiZlighting I am in dialogue with them but everything they walked me through so far isn’t working perhaps the light it self have a bug or something but I won’t give up, we’ll try to figure it out together, support team is awesome in trying to help me so far👍🏾

[@WiZlighting]

Hi there Sharoina, thank you for your kind reply. As for this, kindly seek your assistance to reach out to our support team. From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support. Thank you.

[@abhishek6725]

Why there is no music sync with wiz smart bulb

[@WiZlighting]

Hi there Abishek, Indeed music feature is not available at the moment, but we are always innovating and will forward your feedback to our development team for future improvements.

[@L-B-F_84]

@@WiZlighting I would want that feature as well! :-)

[@WiZlighting]

Hi there, We thank you for your feedback and will forward it to our development team. We are always improving and do look forward to working on this for you.

[@abhishek6725]

@@WiZlighting thanks for considering my issue

[@WiZlighting]

We are always happy to help and meeting your needs is always a priority for us 😊

[@HANZ14-]

When will there be a light what can be linked with your HDMI devices?

[@WiZlighting]

Hi there, We thank you for providing us your suggestion. We are always improving, and we will be sure to forward this to our development team for considerations on future improvements.

[@jensenjensen824]

Cant find the spacesense tap in the V2 App?

[@WiZlighting]

Hi there Jensen&Jensen, we thank you for reaching out to us but do apologize if any inconvenience was caused. For the SpaceSense, do confirm again that the below criteria's are met: 1) Have the V2 version of the Wizapp. 2) min. 2 lights within the same room 3) The Wiz lights available were manufactured after 2021.

[@AgustinMarquezBraconi]

@@WiZlighting i meet those requirements and yet can't see the SpaceSense option in the Automation menu in the Wiz V2 app

[@WiZlighting]

Hi there Agustin, Have you reached out to the email address above with the request to activate the Space Sense for your app?

[@jensenjensen824]

Same here.

[@jensenjensen824]

​@@WiZlighting I meet the requirements. It would make life much easier if you would release some sort of list of the supported lights. How is one to know when the bulb/light was produced?

[@talalztube]

there are so many bugs with the new app there are no updates to fix it

[@WiZlighting]

Hi there Xavi, sorry to hear about the experience you had. Please make sure to update to the latest version since we have already released quite a few fixes and improvements. If you are noticing any bugs or error even after updating to the latest version, please help us fix that for you by reaching out to our support team (Settings > Help Center > Live Chat) for assistance. Thanks!

[@joeruder]

We have just over 80 Wiz lights in our house after we did a full remodel last year (mostly recessed lighting.). The only REAL complaint (and it annoys me costantly!) is that you cannot create a multiroom scene. I really hoped v2 would add this but it does not. If you want a scene that controls multiple rooms (almost all of mine) you have to have multiple scenes with the same name. Just group them under a single entry. We have 8 rooms I think setup so it makes the UI experience really poor. It seems to me (as a full time app and software developer) that adding a 'Master Scene' that is simply a grouping of other scenes under a single name) would not be a crazy hard function to add. This 'building block' style would allow you to build up a collection of smaller scenes and then group them as needed. Hopefully this is coming, or something like it. Edit: I thought the new 'Quick Actions' would do this, but it only allows you to select a SINGLE scene per quick action. So basically a useless add. Disappointing folks. would it really have been that complicated to save a list of what scenes are included in a quick action vs just one?

[@WiZlighting]

Hi Joe Ruder, We thank you for your continued support and interest for Wiz. We are continuously growing and updating more features for the ease of our users. We do thank you for your feedback and will forward it to our development team for future improvements.

[@amitp5216]

When can we expect the new wiz products to be available in India. I am planning on doing my entire new home with WiZ.

[@WiZlighting]

Hi there Amit P, We thank you for your interest and are pleased to inform you that we are indeed available in India. Please refer the link below for purchasing options: signify.co/3FcMEuZ signify.co/3Vy3TME

[@462410doctor]

Love the new app! One question though, the V1 version has a 'Vacation' mode for all lights so that they simulate presence at home. Where can I find this option in the V2 app? Thanks!

[@WiZlighting]

Hi theere Larsjeee1993, We do regret to inform that the Vacation Mode is not available on the Wiz V2 version at the moment due to compatibility reasons. For now, since the Wiz V2 is on beta test, it is still possible to use both Wiz Connected(V1) and Wiz V2 at the same time. You may set the vacation mode from the V1 app, and it would still work.

[@hastapasta8976]

When will it be available it the main reason I bought the lights

[@WiZlighting]

Hi there, we thank you for your interest. There is no predetermined date at the moment however we will be sure to have it available as soon as we can. Meeting your needs is important to us, and we look forward to enhancing your experience.

[@destinygreen6529]

After getting the new app v1 doesn’t work, it keeps glitching when I try to open. My bulb won’t connect to the new app. Any advice?

[@WiZlighting]

Hi there Destiny, Currently, that does tend to occur on IOS devices. We can help you with the pairing on the new app. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

[@keithsimpson4795]

I’m trying to set up my lamp, it has sync okay however the automation , I get a response of unknown error try again later ?

[@WiZlighting]

Hi there Keith Simpson, We apologize for the situation you had faced and definitely look forward to assisting you further. In regard to this, please do reach out to our support team, and they will be glad to review this situation you are facing. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a live chat support.

[@zinc_trioxide]

I want more customization with wizmote such as individual light per button or room per button etc, also I need the wiz smart plug to let me power consumption

[@WiZlighting]

Hi there, we thank you for your suggestion and will forward it to our development team for consideration as future improvements. As for the smart plug, when purchasing you would want to look for smart plugs with Powermeter support and these types of smart plugs will provide you with power consumption reading on the app. Hope this helps 😊

[@lorenzweb]

Dear Wiz! Love the app. Wishes for future features: 1) The existing home screen widget takes up alot of unused space on the home screen, but the actual graphics is much smaller. Would it be possible to reduce the space the empty space around the widget? 2) Would love to be able to do custom dynamic fadeing. Ex. the "Sun rise" fades from dull pink to bright light. But have freedom to customize this time of fading would be amazing.

[@WiZlighting]

Hi. Thank you for your kind feedback. Please contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live Chat Support.

[@jackhammer8439]

I have 13 total wiz lights so far throughout my place, and love them all. When with the new light additions be available in Canada? (Bar, pole stand etc)

[@WiZlighting]

Hi there Jack, We thank you for reaching out to us and are definitely happy to hear your enjoyment of the lights. For the pole light and the other new line of products, it will become available in Canada through signify.co/3jysumS in Q1 2023.

[@ByteMasterPro]

Just downloaded the new V2 app. I LOVE it. Its 100% designed for advanced users though. This will really help steal Hue customers. I have spent the last 5 hours organizing my house of 30+ lights and all the upgrades are incredible. Keep it up and thank you! If i can make one suggestion have 2 versions of the app a Basic Users and Advanced Users version. The problem with adding so many advanced options is it overwhelms a particular audience base which I think make up a lot of Wiz’s current customer base.

[@WiZlighting]

Hi there, Thank you for your review on the app, and we are glad you are enjoying it. We thank you as well for the interesting feedback and will forward it to our development team. There is alot planned up for the Wiz V2 which includes new features and further improvements on the usability and experience. We look forward to your enjoyment.

[@pascaldegroote9813]

Yeah I understand what you mean (only have one and love it) like a backup of the current position eg. imagine phone crashes or app crashes... another five hours installing :-)

[@pascaldegroote9813]

@@WiZlighting Yeah I understand what you mean (only have one and love it) like a backup of the current position eg. imagine phone crashes or app crashes... another five hours installing :-)

[@maxrapp8781]

Is there any way to control lights from different rooms with a remote in the new app? Like both kitchen and living room lights with the same remote.

[@WiZlighting]

Hi there Max Rapp, we regret to inform that at the moment, the Wizmote only works per room. It would need to be transferred over in the app to the new room should you wish to control a different room from the one you originally paired with. We do thank you for your feedback though and will forward it to our development team for future improvements.

[@mr.x5413]

Will we be able to add my Wiz devices into Apple HomeKit this year?

[@WiZlighting]

Hi there Mr. X, At the current moment Apple Homekit support is still not available but Wiz is constantly working on multiple new features. We will forward your feature request to our Research and Development team. Thank you for your suggestions and support.

[@rangka-ESAF]

Could you please add more presets for Wizclick power switch mode? Currently it has only two, but my parents (who prefer using wall switch rather than their phone) usually using three different modes in a day. Also, it's a great product btw, inexpensive but has lots of features :)

[@WiZlighting]

Hey there, we hear you and genuinely appreciate you sharing your feedback. Would you be open to sending us a DM, so we can understand more about your feedback.

[@rangka-ESAF]

@@WiZlighting sure, but how to send a DM in youtube?

[@WiZlighting]

Hi there, thank you for reach out to us again. Please contact our support team as they are more than happy to assist with your feedback. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support" From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Menu tab > Support > Chat with us

[@eryknowak9855]

why can't I set no motion detected for 1 minute

[@WiZlighting]

Hi Eryk, Yes, at the moment, the no motion delay is set to a minimum of 5 minutes. The main reason for this is to conserve the motion sensor's battery life. We do thank you for your feedback though and will forward it to the relevant team for future improvements.

[@jonnymonana]

Occupancy sensor amazing solved now, btw I wish to have a lighting sensor for Wiz Pro standalone like masterconnect line.

[@WiZlighting]

Hi there Giuseppe, we do thank you for your feedback and will forward it to our development team for future improvements.

[@luismiguelolayavillegas2946]

I es y yo know, if your bulds are now matter capable, and if there are how is the process to add

[@WiZlighting]

Hi there, We thank you for your interest. At the moment, we are undergoing the certification process by the Matter team. As this progresses, we will be sure to keep you posted. For more information, please refer here: signify.co/3Kpyl9d

[@goldkat94]

Are all WiZ Color products (E14, E27, GU10) are working with the V2 App Features like "Party"?

[@WiZlighting]

Hi there Goldkat, Yes all the light modes and color options available on the V2 app will work with compatible lights. Our color lights will mention "16million color combination" which confirms this is a color type and will work with the light modes such as Party and Christmas.

[@goldkat94]

@@WiZlighting Nice! I found two 60W E27 bulbs, with same properties but different price. KV06-13S and KV06-124 Whats the difference?

[@WiZlighting]

Hi Goldkat, To provide you accurate information, I will help to check on this and will reach back to you again on this comment.

[@WiZlighting]

Hi there Goldkat, In regards to your situation, we will need your assistance to reach out to our support team. Given that we operate globally, they will need to gather some information from you to better advice you. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"

[@Max86421]

I think it would be cool if WiZ motion sensor gives notification security alert to my phone if someone in the room...

[@WiZlighting]

Hi there Max, We thank you very much for your support and suggestion. We are always improving and will definitely look into the possibilities of this for future improvements.

[@Max86421]

@@WiZlighting Thanks 😊🙏

[@WiZlighting]

Happy to help Max. We also want to update you on our newly released Home Monitoring line. Currently, we have the Indoor Camera, however, it is only available in certain regions. If you are within the same region, we would recommend this for you as it will suit your needs: signify.co/43d9V9c If this is not available in your region yet, do not worry, we would recommend checking back at a later time as we are always expanding and always look forward to meeting our users needs.

[@pascaldegroote9813]

That would be awesome ! Strange my lamps switches on and I'm on holiday or in a restaurant ! Yeah then the lamps are even a "home alarm" ! I was considering the motion sention just for the same reason then it is light and burglars prefect dark

[@pascaldegroote9813]

So if I put a lot of home sensors motion then I can switch on the entre house like a templ of light........ should more advertise the lamps that way there is a lot of functions for it =)

[@adesdigital]

nice innovation

[@WiZlighting]

Hi there, We are happy to hear that from you. We are also happy to let you know that with the new Wiz V2 app, we will be introducing new features in the coming months and look forward to your enjoyment. :)

[@DavidGonz24]

Works with Siri in this V2 app?

[@WiZlighting]

Hi there David González, at the moment, Siri support through Scene is not available on the V2 app yet. On the Wiz(v1) app, there is still Siri support through Scene and both apps can run concurrently for the moment.

[@Datalinks_]

Your app and lights are truly fantastic. Greater integration with Apple's HomeKit would be great.

[@WiZlighting]

Hi there Datalinks, We do thank you for your feedback and will forward to the relevant team for future improvements.

[@Unvikingo]

Can we add a Siri shortcut to turn off and turn on the light?

[@WiZlighting]

Hi there, Thank you for reaching out to us. Siri works directly with the Scenes feature on the Wizapp. Creating a Scene with all your lights OFF and another for ON, will allow your Siri turn them on and off as well. We will be happy to guide you further on this. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

[@jamalan7417]

Do i have to re setup all lights ? I wouldn't bother but damm the space sense feature is a game changer !

[@jamalan7417]

ohhh, i commented to soon !

[@WiZlighting]

Hi there JAMALAN, Currently, both the v1 and v2 Wiz app are operating concurrently. If your account was linked with any of the Identity Provider(Google, Facebook, AppleiD), you will only need to log in on the v2 app and your account will load automatically. If the account was left anonymous, and you wish to remain that way, then you will need to repair the lights with the v2 app. Just to follow up on your second comment, everything good on your side?

[@libertyIsAll132]

I wish for integration with apple home

[@WiZlighting]

Hi there, thank you for your interest in our product. About the integration with Apple Home, we would like for you to contact our support team to assist you further regarding the integration with Apple Home. From the Wiz V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.

[@huggons]

I have setup the Wiz V2 app. How do I setup the new spacesense features, as my bulbs model ST64/27181/firmware 1.28.1 get not enough compatible device's error, even though I have 7 bulbs in the room. Are these bulbs not going to work with spacesense?

[@WiZlighting]

Hi there Steve, please refer the link below to confirm the compatibility of the device with SpaceSense: signify.co/3UiUhEW

[@sixpr1me881]

I have listened to the Wiz You Tube Video, emailed support, spoke to live chat and have received lots of conflicting information. Please can you assist?

[@WiZlighting]

Hi there Six Pr1me, we do regret any inconvenience caused to you. Please do share details of your concern here.

[@sixpr1me881]

? Haven't you read my concern above?

[@WiZlighting]

Hi Six Pr1me, we are not able to locate any other comment. You are currently commenting within another users comment. If the same was done for this comment you are referring to, it would be difficult for us to find.

[@shawnmoore7517]

Hey hi. When this app will be available? Thanks

[@WiZlighting]

Hi there Shawn, The app is already available for download. When searching for the app, you will need to search for "Wiz V2". For your convenience, we have shared the links below, if you are already on your phone: For Android: signify.co/3ihV4bs For IOS: signify.co/3i6i3Gq

[@shawnmoore7517]

@@WiZlighting Hello Wiz. Thanks a lot for your reply. I saw the app in the Google store 2 days ago. I was excited and told my friend about it. He went to check and said that this app is a spyware/fake program because there's no reviews and it's made by another company than the v1. That's why I wrote that previous comment. I wonder what can I tell my friend to convince him this app is safe. I'm using it and very like it. Thanks again.

[@WiZlighting]

Hi Shawn, We do understand that your friend is expressing his personal opinion, but this is of course a very valid concern. Not to worry though, there are few ways we can help. You may suggest taking the link we shared at face value as it is directly provided by us however, there are other indicators. For example, right below the app brand: Wiz V2, you will see our company name: WiZ Connected Lighting Company Limited, highlighted in green. This is clickable and will share to you all the available apps under this(our) company and from here you will see the original Wiz(v1) app as well. Furthermore, depending on which app store you are using IOS or Android, you will also see provider information or developer information. Cross-referencing any of this information, will lead back to Wiz but for further assurance, do know that Google and Apple also have strict policies and process to prevent any impersonation of big companies. We are happy to hear about your experience with the app and hope this information helps. 😊

[@shawnmoore7517]

@@WiZlighting Hello there Wiz. Hoo yes, you're absolutely right. We can see Wiz Connected Lightning Company Inc. That's exactly the one I've got, it works great and it's 100% legit. Thank you so much for your clarification. I really appreciate it! I have no doubts anyone 👍👍🥳

[@yahome7733]

When do we start to support Home kit?

[@WiZlighting]

Hi there, We are currently working with Matters to make control using Homekit possible. We are in the midst of getting our wide range of products Matter certified. For more information on this, please refer below: signify.co/3YnMS9P

[@yahome7733]

@@WiZlighting One more thing ,when do we work spacesense with wiz pro(driver/bridgebox)?? As I know it is only work with WiZ consumer product now. Yahome, we start to do biz with WiZ pro.

[@WiZlighting]

Hi there, Yes, at the moment SpaceSense is only available on the Wiz V2 app. There is regretfully no timeframe available at the moment however we will be sure to forward your request to our development team for future possibilities.

[@lukeskywalker1177]

V2 App is so much better!

[@WiZlighting]

Hi there Luke, We are very happy to hear that you are enjoying the app. We are also pleased to inform you that we are looking forward to providing further enhancements and features in the coming months and hope you enjoy them too.

[@user-bw1fq9rn9b]

Май неём из Васья, ай хев иц спич. мазафака бич.

[@WiZlighting]

Добрый день, приносим извинения, если у вас возникли технические трудности. Наша служба поддержки доступна круглосуточно и будет рада помочь вам решить эту проблему. Пожалуйста, свяжитесь с нами из WiZ V2, нажмите «Настройки», прокрутите вниз и нажмите «Справочный центр», и отсюда вы сможете инициировать поддержку в чате. Наша служба поддержки будет рада помочь вам в дальнейшем.

[@jdk0868]

How i put rgb mode

[@WiZlighting]

Hi there jdk08. May we have more details regards to your mention of RGB mode? Our lights that support color allow 16million color options including the RGB spectrum. If you are checking the possibilities of setting a custom dynamic light mode using the RGB colors, it can be done manually by selecting the preferred color for each light you have or using our preset dynamic light modes.(e.g. Sunset, Christmas, etc). For more information on the light modes, please do refer below: signify.co/3SDo3TF From here you may also select Product, to view the list of products in your region and to check the capabilities of each light.

[@jdk0868]

@@WiZlighting that didnt help the thing i want is like every led changing color like a rainbow every second but not like party

[@livelifestyle2269]

I don't know why ..... I got 32 lights in my house (Australia) love wiz but ....... new app v2 dose NOT WORK!!!! I should say I am a OG fan, so got the IR lights as well as the new

[@WiZlighting]

Hi there, we thank you for your continued support and do apologize for any inconvenience. At your convenience, please do reach out to us and we will be happy to assist you further. To reach us, simply press Settings on the app, followed by Help Center and from here you will be able to initiate a Live Chat Support

[@livelifestyle2269]

It's fine I don't think I need to move over to the new app....... I decided everything 1 time and don't want to set it up again...... the old app works perfectly

[@WiZlighting]

Hi, we can understand your decision but the WiZ V2 app will eventually become our primary app. If there is any specific situation you are experiencing, it might help to have the situation reviewed by our support team for improvements. Besides that, we do want to update as well that we have included a migration feature that will help to transfer your account from the V1 to V2 seamlessly. We would recommend using this feature instead of setting up your account again on the V2.

[@livelifestyle2269]

I did try that first, but it didn't work. So then I deleted each light, then deleted the home and re set it up as a new (used) lights and I couldn't get 1 out of my 32 lights to show up....... after a few hours, I gave up. I got other light from all different brands. I am not new to setting different lights up, but the new app just does not work. The old app works ..... the lights are great ..... new app probably needs work on connecting the lights, I will try again when it kicks me off the old app until then, tho I am happy.

[@WiZlighting]

Hi there, we are sorry to hear that and we understand your decision. If at a later time, you would like to try again, please do reach out to us.

[@LuisRivera-hr9ud]

What have u done?.. THIS IS A HEADEACHE TO USE

[@WiZlighting]

Hi there Luis Rivera, The V2 app is on beta test still at the moment, but we are frequently releasing updates with bug fixes and features. Do ensure your app is on the latest version to enjoy the new releases. We always look forward to meeting our user's needs and would like to hear your feedback in further details to review the improvement opportunities. Please do reach out to our support team(Settings > Help Center>Live Chat) to share your concerns.

[@jmontx5893]

This app has given me more trouble then a Rubik's cube, if the rubiks cube squares were all one color!

[@WiZlighting]

Hi there, We are sorry to hear that but want to assure you that we are here to help. Please do reach out to our support team(Settings > Help Center > Live Chat) if any assistance or clarification is required, and we will be happy to help further.

[@adaml.5355]

Is Matter released yet?

[@WiZlighting]

Hi Adam, for Matter, we are awaiting further instructions from the Matter team. Once available, it would be updated to our website and the new products will come with a Matter logo to confirm compatibility.

[@adaml.5355]

Will Matter come to all recent Wiz bulbs? 2020 onwards… Or just mid 2021 bulbs?

[@WiZlighting]

Based on the current discussion, it would be devices released after a confirmed partnership that would be Matter compatible since an additional hardware may be needed for the light. If Matter is able to proceed with this via software update then we would also check with them on applying to all our devices.

[@linck7up]

wake-up on the old app did not tell u how it works. did not know it the time was when it starts or when its done. v2 is more clear

[@WiZlighting]

Hi there linck7up, We are very happy to hear that you are enjoying the new Wiz V2 app. We are definitely looking forward to providing more enhancements and features in the coming months and would love to hear more from you.

[@Josh-kr1cc]

Wiz v2 has no widget zzzz

[@toppcatt5113]

They made this shit more complicated

[@ElohiSilverEarthVentures]

These suck. They disconnect all the time. I've had wiz lights for like 3 years and I've had to reconnect them nearly everyday for them to work "smartly"

[@WiZlighting]

Hello. We're sorry to hear about the ongoing connectivity issues you've been experiencing with your WiZ lights. It's certainly frustrating to have to reconnect them so frequently, and we understand the inconvenience this has caused you. We would need more information on this thus please reach out to our support team via the apps by simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!

[@ElohiSilverEarthVentures]

@@WiZlighting ya I've tried that over a dozen times, just about everytime they disconnect I go to the support chat and go through all the troubleshooting and set up over and over. They do reconnect when I reconnect and reset them, they just dont stay connected for some reason. I have good internet,i have my 5 and 2.4 separated and have them on the 2.4, the led strips are in my bedroom which is only one room away from the router modem, I just gave up and use them like normal warm or white lights...one click theyre white two clicks theyre warm and then hold to adjust dimmer or brighter...it's funny cus even on my wifi controls ot shows they are connected, even my alexa thinks they're connected but when I try to say turn off blah blah blah, nothing. And it's with every light bulb and led light strips I own. They were all a gift from my kids dad and he's not all that good with anything with returns or exchanges, cus ide really like to have these looked at by a tech support from Wiz and know if I really do just have some malfunctioning devices or if it's something I'm doing or with my internet and connection. But after messaging on here I did go give it a try again and they did something theyve never done before and turned blue, with the regular click on the button thing, so that's odd and they now have either a pink light or a blue light mixed into my white and warm lights...these are the led strips that is, so now it appears I've got a whole new problem.

[@WiZlighting]

Hello. Thank you for sharing your experience with us, and we're truly sorry for the frustration and inconvenience you've encountered with our products. It's disheartening to hear about the challenges you've faced in keeping your devices connected and functioning properly. We appreciate your dedication in reaching out to our support team multiple times. Rest assured, we are committed to resolving these issues for you. Please don't hesitate to contact our support team again via the apps. We're here to help and are determined to ensure that you can enjoy the full functionality of your WiZ products. Looking forward to hearing from you.

[@FromShetoMe]

This is seriously a pathetic update. I've just spent hours trying to connect my bulbs and haven't even gotten to trying to figure out how to set schedules, etc.

[@WiZlighting]

Hi there From She to Me, We do apologize for any inconvenience. For Schedule, it will be available in the Automation menu. If further assistance is required, please do reach out to our support team, and they will be glad to help you. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

[@Dusan56]

This shit is so poorly designed. I, as a user, do not care about having one light blue and one light green; all I want is to turn it on and off. Only delivers with an exhausting setting up. Unusable.

[@WiZlighting]

Hi there, We are sorry if there was any inconvenience caused. We did release a new feature called Quick Actions that can simplify your controls the way you want them. This can be accessed through the 'W' that you would see at the bottom menu section. We hope this helps, but please do feel free to reach out to our in-app support team if any assistance or clarification is required.

[@littlesaint1825]

Don’t buy