First Start Up, Burn Off, & Importance of Priming on any Pit Boss Pellet Grill | Pit Boss Pit Stops

[@johnporter5828]

Good video. One IMPORTANT THING: Keep your lid open while starting the grill. If closed, the initial smoke and fumes may cause it to explode !!!

[@paidinfull5950]

YESSS not sure why so many miss this step then complain of parts failures and all kinds of stuff, they just walk up and turn it on and never open it, the manual screams this step.

[@andrewmartin55]

@@paidinfull5950how long should I leave it open

[@Vgp-rp4iu]

Ahhh I've been scared to use mine since the last time. I was waiting on it to heat up before throwing on a brisket and it was smoking like crazy. Just billow and billows of smoke. I turned it off and as soon as I stepped away BOOM. Lid flew open and there was ash and pellets everywhere. Think I had to change my shorts too.

[@jessegarcia9959]

How did his not explode with the lid closed the whole time they should really take this video down and really express how important it is to leave lid open

[@bigdogg1206]

Can't stress this enough. Surprised he didn't say that.

[@thefolks1081]

1:05 Holding the 'Prime' button does not give the auger a "burst of speed". It prevents the auger from pausing, so the pellets arrive more quickly.

[@Roy_Of_Essex]

Thank you! Short and straight to the point! My first time grilling ever so I'm excited and this video gave me some confidence going in.

[@spudthegreaterusa8386]

Spot on. Just put together mine, and couldn't get it to ignite. I turned it on, dialed to smoke setting, held the primer button. Took forever to get the pellets through the auger and by that time the igniter sequence had completed which made me think the igniter was bad. i then watch a dozen youtubes and read that many forums on igniter troubleshooting. took apart the bottom plate to the hopper, stripped out half the screws, had to drill the heads off, then checked continuity on the wires and connections, all was good, snapped the connection back and tried again. This time the Auger was primmed, pellets were in the pot and away it went!. SO....prime first, then turn the dial to smoke.....lesson learned

[@Whitebeltwarrior1776]

You could also load the fire pot by hand with pellets if you don’t want to wait for the prime.

[@Tanner_Goodale]

Got my first pellet grill today, 700 “The Classic”. Came prebuilt, so I was a bit worried, but outs holding strong and doing exactly what this tutorial mentions. Thank you for making it, I’m looking forward to putting the smoker to years of good use.

[@jmac6631]

Just got one of these as well. How is it lasting? Any problems?

[@gatormike1434]

Great tips! My friends with Pit Boss grill made it sound so simple but neglected to mention pre- cooking requirements. Very helpful. Thanks.

[@FredWaller-k7o]

Just got my first pit boss today, storming like crazy right now but when that’s over the journey begins!!

[@kelseymccoy246]

Thank you BBQ Bob- we just got our first pit boss & were told we had to prime for like 10 hours so this was very very helpful & less stressful

[@NeilMacEwen-u7i]

It's 10 mins not hours

[@tombreit6482]

Just got a Pit Boss Austin XL last night, put it all together, and will be doing the first burn off today after work. Cannot wait to start cooking on it.

[@richard29055]

Just bought my first pellet pit boss smoker pro and this start up video help ALOT thank you for the learning.

[@brittanyconn7188]

Yo! Me too! Excited about it, but I’ve got lots of learning to do!

[@stevem3409]

Something else that’s very important is about every few times you cook you want to clean all the ash out of the grill otherwise the ash burns up in the pot and accumulates. I found out the hard way and these grills will smoke excessive and get very hot. Mine blew the lid right open. If you start smoking excessive, turn it to off position, open the lid and let it burn off. Then clean all the ash out and start over. Fantastic smoker grill. I love it. I use it a few times a week going on three years👍.

[@thefolks1081]

Yep. I was surprised to see him suggesting to heat it up with the lid down here. That's a big no-no and can create a huge backdraft that can cause an explosion.. even blowing the lid up or right off. Plenty of youtube videos showing it happening, as well. Dense smoke can ignite.. and he had way too much smoke going there to have the lid closed.

[@knowledge5106_]

Just got ours the 820D3 from Academy last night. Going to do the initial burn tonight and get to cooking this week. So ready to use this pellet grill. Its our first one, coming from charcoal to propane to now pellet.

[@jmt9d3]

I bought one of these. auger motor went on it. Waited 3 hours on customer service to hear that the part is on back order. Gave them my information and they said would send one when they become available. That was back in September. Ive tried calling them back and just to be waiting for hours. I loved the smoker when it ran but the customer service could be a little better.

[@benlester157]

Just finished assembling and going through the initial fire up of my new Pit Boss PB1100PSC2 Pro Series Combo Grill. Here are a few observations, for what it's worth. I'm a genuine rookie, so smokers are all new to me. However, after purchasing this from Lowes and getting it home for assembly, I was overwhelmed by the process. If you're like me, a ready, fire, aim kinda guy, you want to make sure to read the instructions, step by step, thoroughly before each step. I tend to think I'm smarter than the engineers who design stuff and get myself in trouble, having to undo/redo steps which is maddening. The instructions are good - not perfect - but good. I found they miss some simple details that could make the whole experience easier, such as alignment points, etc. After getting it fully assembled, I was disappointed that it was so difficult to find this video on first start up. I went through various KZbin videos, some good, others not so much. This one by BBQ Bob did the trick - short and sweet and to the point. Now I'm finally ready to throw on some nice fat boneless pork chops for the maiden voyage - wish me luck!

[@Atown804]

Just got the 820 Pro from Lowe’s. HUGE upgrade over my old Masterbuilt!

[@charlesclay9223]

Adam Johnston has

[@1010degrees]

Exact same upgrade I just made! Looking forward to using it today.

[@kennycase8881]

Just got one today gonna do initial burn off then throw some chicken on !!!!!!!!!

[@cholote313]

Perfect! Good to know for the newcomers. Wish this was posted a month ago when I got my 1100 pro series had so many questions. This video explained everything well.

[@aaronjackson618]

I just got my 1st pit boss pallet smoker and this is very helpful. Thank you🙏

[@etclinton]

BBQ Bob thank you so much for this Video!!! You saved and help me calm my husband down!!! We are excited to get started!!!

[@bbqfisherman69]

Excellent instructions, I bought mine already assembled and. Wal-Mart decided to keep instructions if their were any.. Thanks.

[@Buckski00buckshot]

I didn’t get any with mine either. I’m glad there is a few KZbin videos showing how to put it together.

[@michaelodonnell7483]

Just bought myself a new Pit Boss 1150. Really hoping it has the updated PID controller.

[@baddguy76]

I love my pitboss 820d3. There is only 1 issue I have. Pit boss decided to make the ports for the stick thermometers a different size then all the rest. So if you have a Thermoworks temp reader, the probes won't fit. So being Thermoworks readers are way more accurate, I can never use the pitboss probes. Every other brand is compatible except for pitboss 🤷

[@romuloromero2268]

I doing my first cook tonight. can't wait :-) thank you

[@theilliniguy]

I've read and seen many suggestions about NOT leaving pellet hopper filled after a cook - in humid areas especially (that's me in Illinois I think). Not clearing things out leads to pellet/auger jams. True/False? Suggestions are to empty pellet hopper after each cook. So if that's true, then what are the steps? How would you empty the auger tube after a cook? Or maybe, its not true? Or?

[@johnduckworth641]

Just picked up my 820 from Lowe's and will be using it tomorrow, there's still so light snowing here in Michigan (in April).

[@breezyeazy3964]

I work at lowes and that grill has been very popular

[@Jordanfiend361]

How much did you pay for it?

[@spydergs07]

Just got my Pit boss. I'm excited. I've always done charcoal smoking and i'm looking forward to my new pellet smoker.

[@TheRotary13b]

Just got my 820xl. Cannot wait to use. Thank you for the easy to follow video.

[@PitBossGrills]

Thanks for being part of the Pit Boss family!

[@williammcmahan7132]

Can you do a video on the p settings

[@gregorykennedy264]

Smoke setting Is a manual cooking setting “P7” being the longest time it takes to feed a cycle of pellets to feed down to your igniter and “P1” being the fastest setting to cycle your chips to the igniter .... pit master suggests if you use setting “smoke” you should start at “P4” and see how your temperature plays out I like P5-P6 during the summer and P2-P3 during the winter

[@dnaslinky369]

Gregory Kennedy that makes sense. They should copy paste this comment on the manual

[@gregorykennedy264]

No.me.digas also wait 10-15 mins between switching your setting so you don’t over fill that bowl with pellets and completely sky rocket in temperature

[@USAFWeatherman]

Also, do I REALLY have to have the door OPEN every time I startup my PS1150PS2 to smoke something? I have guest coming at 6:00 for dinner and it's raining. It's 4 o'clock and it's expected to rain for the next few hours. I didn't have to leave the door open when I Primed it.

[@riskybzns8202]

so help me understand something. the sear plate should be open over the broiler plate during the initial start up until the you get a flame, correct?

[@grapefruitsimmons]

Im scrapping mine. It doesnt smoke. I put it on smoke setting and it just burns perpetually and doesnt stop at the right temperature.

[@TheGuitarplaya13]

Man thank you so much. Just bought a pit boss pellet smoker at Lowe’s and wasn’t sure how to get it going and this was perfect. I think I might’ve held the prime button too long though because it smoked waaaay to much then kicked on with a bang that sounded like an m80

[@munchiesNcrunchies]

Am i supposed to leave that internal metal vent in the open to see the flame or keep it closed to smoke?

[@USAFWeatherman]

TO PIT BOSS ENGINEERS - Just a couple of ideas for the PB1150PS2. 1) Provide a plug for the 'temperature gauge hole. (.75) - 2) Provide a gasket around the lid. I had to add a fire proof gasket around the inside of the lid to make the lid a little bit tighter (cheap install $10 bucks). 3- Provide a tighter fitting grate or provide notches so the grates can fit in, so they don't slide around. 4- An LED light would be a nice idea. 5 - Hooks on the back to hang the warming rack when not in use. I know the 1600 has that feature. If you can't have the feature in place, atleast have it as an add-on accessory.

[@Sauzeisawesome]

What type of gasket did you use? Do you have a brand or specific type you'd recommend?

[@wvgrillbilly]

Got a 820 pro for fahters day. This will take my smoking to a new level. Love it

[@whatfreedom7]

Do they use a lot of pellets? I’ve never owned one.

[@tomasguanajuatojr.7971]

@@whatfreedom7 they use a lot of pellets on high temperature only. Like when you grill steaks or burgers and stuff. But when you go low and slow it uses very little pellets. It's an awesome grill. Got mine at Lowe's on clearance just to learn to cook on a pellet grill. Gotta say that I haven't been using my weber kettle as much, that's how much I like this grill.

[@joseviera9146]

@@tomasguanajuatojr.7971 hola!! Me puedes ayudar ,compré un pitboss el clasico mi pregunta es si solo la primera vez tengo que usar el prime buton o siempre que lo valla a usar??saludos desde mexico

[@tomasguanajuatojr.7971]

@@joseviera9146 yo tengo el Pit Boss deluxe. No tiene el prime button. So no estoy seguro si es nomas para cuando este vacío el hopper y la llenas con pellets y cuando le vas a cambiar de pellets y la vacias de vuelta. Sorry man ojalas que te ayude con tu grill. Es una buena grill.

[@joseviera9146]

@@tomasguanajuatojr.7971 Ohh ya te entendí..y la otra pregunta es en que momento debo usar el indicador que dice SMOKE gracias y saludos

[@VictoriaKelly-bt9wn]

Any idea when after starting the smoker (previously used) how high the time should get before actually setting a temp? Say if I turned it on let it start heating up, how hot will it get? The lowest I can set my cooking temp on my pellet smoker is 200 degrees. Is there a “regulated temp”that the smoker will default to if a temp is not set or will the temp just continue to rise? Does that make sense?

[@Wilejackson368]

Thanks for the pointers in getting starting the first time out on the PitBoss Pellet Grill. I just received my 820 and took my time assembling it. So I want to make sure I do this correctly.

[@daviddesmond2143]

The controller board which has the digital readout and temp knobs on my Pit Boss Tailgator 340 stopped working after only 7 uses. I called the company and was told the part was backordered for months and that they would send me one when they come in. A month later I called back to find out when the part might be in and was told in a month or so. I am very unhappy with Pit boss not stocking the parts and me not being able to use a fairly new pellet smoker. The person I spoke to was very helpful but that does not fix my broken pellet stove. It may be on the curb next garbage day. One important tip is to take the grill and lower plates off and clean all the grease and residue from the pellets-It caught on fire on my 5th use.

[@calsunnygirl1]

Re: the "not stocking" concern - thousands and thousands of little and big items that are imported to countries, and through ports like LA & Long Beach, CA, have been delayed for a long time due to back-ups at the ports having to do with the actual off-loading of the shipping containers. This is real problem that has been world-wide. I don't work for the company, but I'm sharing this to possibly explain why a part you need and want may be hung up. Nothing personal or shifty. Just a real-time, pain-in-the-ass, massive problem getting items from one side of the world to the other, off the ships, into the trucks, out of the trucks and onto stock shelves so the seller can support you with the item you need.

[@masterbeta2983]

Thank you! I just got a pit boss and was wondering why it wasn't working! This video helped a lot

[@PitBossGrills]

Hey Aaron, we're glad this video helped get things running smoothly!

[@masterbeta2983]

@@PitBossGrills 😁

[@melissamullins147]

Another video said to keep grill open until the smoke clears when you first start it up? It said the smoker can explode? I just got a pit boss, and I want to do correctly.

[@PitBossGrills]

Hey Melissa, make sure to refer to the owner's manual to verify, but almost all Pit Boss Models should be started with the lid open on the "Smoke" setting until the white smoke rolls out of the barrel. You should hear a nice torchy roar before shutting the lid.

[@jlr_adventurer]

Stupid question when you are ready to smoke, the little lid (inside, it moves left or right and if it’s open you can see the flames) or I don’t know how to call it, do I have to leave it open or closed when I’m smoking the ribs

[@ramonlawrence8375]

I tried to use mines so many time and it just wouldn't hold the heat. I definitely have to be doing something wrong but I follow every step.

[@enriqueallende3576]

Manual instructions stated that burn pellets should be disposed on the bucket by the auger on the prime process however none of the burned pellets came out. Not sure what else to do. Any ideas?

[@PitBossGrills]

I would want you to give us a call at our customer service center so we can register, troubleshoot, and resolve this issue. So we can get this handled while on the line! Pit Boss Support 480-923-9630 or scroll to the bottom of this link to access our chat line. pitboss-grills.com/faq

[@USAFWeatherman]

Just purchased a Pit Boss PB1150 PS2 - How can I tell if I have the NEW updated PID controls. I've seen where numerous people have had to send their controls back in to Pit Boss for a new updated control box.

[@Beskar181]

I have a brand new pit boss and the auger doesn't even move when I hit the prime button. I can't even get ahold of support.

[@bobmusser5039]

I'm trying to do the initial burn off on my Pit Boss 440. My Pit Boss 440 DOES NOT have a prime button. What do I do?

[@ProfessorKroog]

I've seen these grills with a grill plate that opens to directly sear meat. But if that is the case, won't grease drip into the burn pot? That seems like trouble.

[@Logan-zi4vx]

Nope

[@tedclark1119]

Is there anything that can or should be done to prolong the life of the firebox? I notice mine is getting rather rusty

[@markbuscher8183]

There are several guys saying you need to spray cooking oil on the inside to season it. Is that true?

[@bigcharlie1411]

Newborn question, since is recommended to empty the pellets after every use, does that mean you have to prime it every time or do you leave enough pellets in so you don't have to. Thx in advance

[@jessdykes4981]

Is it worthwhile after the initial burn-off to coat any (or all?) interior surfaces with vegetable oil (or similar) and 'curing' the metal inside with another burn to prevent rusting?

[@danman5857]

never hurts to hit all internal surfaces with a little coating of vegetable oil.

[@BigBear-qr4zn]

I've got a question? Instead of one auger why not have 2. So you would grill with both augers running and if you shut one side off you can use that for smoking your meat. All the heat is towards the middle but like I said," I'm thinking 🤔 2 would be ok as long as you can shut one auger off for smoking. The chicken, pork, beef, shrimp and fish come out excellent. But am hoping we get that feature soon. My brother does the grilling I investigate the grill. Some times I wish I were an engineer.

[@danoconnor615]

I've got a PB700FB, which I love. Why do I get smoke coming out of the pellet box, where it never used to? Then another problem, after a use, I did a burn off and a cool down per instructions, as I always do. Went to use it next day, auger would start to move then stop. I let it go for about 5 minutes, but nothing happened. Let it go through a shut down and unplugged it then tried to start it again, but same thing happened. Got on KZbin and saw how to remove auger. Upon removal, there were burnt pellets about half way back the feeder tube. What causes that? Oh yeah, thanks for giving a better warranty the year after I got mine. You'd have thought you would have offered it to previous customers.

[@danielploy9143]

That happened to me the other day smoking out of hopper and auger jam. Came to the conclusion it was the pellets I used. They are called Knotty wood 100% pure Plum Wood. I’m not dissing this company it’s just I owned this pellet grill over 5 years no problems. Seen a U Tube video advertising knotty wood plum, bought the pellets did my cook did notice smoke out of hopper, about a week later ( the other day ) auger jammed full like really hard pellet material. I cleared the auger no issues now. I am hesitant to use those pellets again.

[@SuperMinhnguyen]

What do you mean completely out of fuel? Like out of pellets?

[@stephenwright1980]

What do you do if it doesn't ignite on start up? I followed all the instructions and the pellets didn't ignite

[@jasonpoehland6309]

Excitedly put my pit boss together last night only to immediately notice the auger jammed. I spent about 30 minutes emptying the hopper and clear out the jam. Started it up again and the auger was working, however once I added in the pellets it almost immediately jammed again. After clearing it again and running it without pellets I noticed the auger can be pushed left and right so much so that it seems as though the entire motor turns. The auger moves about half rotation and then bogs down again. Noticing how many other people have this same problem.

[@PitBossGrills]

Jason, if there is an issue with your auger motor, please let us know and we'll get a replacement part sent out for you.

[@chuckylevesque2129]

Can you keep it plugged in all the time???? And can you fire it up to cook a quick burger or steak????

[@trevorbraden5448]

I'm not getting any sequence of numbers without the dial off it only does it when you turn the knob to smoke

[@4Hamilton]

Do we have to keep the finger on the prime button the entire process?

[@armandohiguera5681]

I have heard to leave the lid open during start up to avoid flame out. This guy said lid closed. Confused

[@gvanys]

When you grill on pellet grill does the meat get smoked flavor?

[@Tuglife912]

Just got a Pitt Boss Grill today and I'm already impressed with its heavy duty contruction! The little Pitt Boss logo is the finishing touch! I'm sure it will be reliable for years to come and I look forward to cooking with it really soon!! 🇺🇸👨🏻‍🍳🍗🍖🌭🍔🌽

[@stephanieharmon656]

Do you take the inside grill grates out before you do the initial burn off? TY!

[@iambobby3537]

Does the initial start up involve the cooking grates or not? The manual says to remove all cooking racks.

[@noneoftheeabove8514]

Just got mine puttin it together this weekend

[@boogiewoogie369]

My pitboss xl is getting hot WAY to fast. Is there a reason for that? Any help.would be appreciated.

[@PitBossGrills]

I would want you to give us a call at our customer care center so we can register, troubleshoot, and resolve this issue. So we can get this handled while on the line! Pit Boss Support 480-923-9630 or scroll to the bottom of this link to access our chat line. pitboss-grills.com/faq

[@AIRJAMMER88]

Yo drip/heat plate open or closed? My last one Didn’t have that junk.

[@jimhorton3985]

Just got a new pit boss classic, however cooked last night but no smoke. ? Anything I’m doing wrong?

[@PitBossGrills]

Can you walk me through your startup process?

[@freddyhernandez4914]

Why does my grill keep going higher 50 degrees than I set it.

[@chessmith5043]

Great video- thanks for you time. I have question for you; I bought the Platinum Laredo model last week- it was a display model and did not have an owner's manual, so I found your site and followed your instructions...a big help. My first cook was fine until about 3 hours in...I noticed lots of smoke coming out of the hopper, and the temp was dropping. Brand new machine---can you tell me what I should have done to correct or prevent this from happening? I'm hesitant to commit to a long smoke at this point. Ches, Columbia, S

[@PitBossGrills]

Hey Ches, if you contact our warranty department they will be able to troubleshoot with you and figure out what could have happened. 480-923-9630 or chat with them online at pitboss-grills.com

[@daricpugh6538]

For me, I had to hold the primer button for a couple minutes to see pellets enter the burner.

[@A.HoneyBear277]

My husband just got me one of these for my birthday. I fucking looooooooooove it

[@rodriguezadventures865]

Just got our 1st Pit Boss Austin XL. Is it common for the hood thermometer to 110° off from the digital reading?

[@peternotaraz3014]

Should you have the broiler open or closed ? When you are burning impurities off on first run?

[@MrHoopaholic]

Open

[@robertbragg2380]

Just fired up my 1000t4 Followed your video. The temps all show difference's of 100 degrees. The lid shows 470. The lid shows 370-380. I also set a probe on the grate reads 366. Any thoughts as to which is correct? Thanks. Merry Christmas

[@geiovanyayala1388]

I am thinking about buying one for my start up business I have a stick burner right now but want to upgrade

[@surena514]

Thank you for your video it was a huge help. I just got the austin xl and plan on using it today.

[@PitBossGrills]

We're happy to help! Congrats on getting your new grill and joining the Pit Boss family!

[@quazyboi]

Thanks for the tips. My power went out like a min after i turned it off, so it completely turned off during the burn off phase. I've read about it causing issues with the next use, even blowing up. is this even a real issue? What should i do before the next start up? Thanks

[@PitBossGrills]

I would clean out any pellets inside the barrel/burn pot and then try the burn off again.

[@luisnuno]

CLEANING ISSUE: By mistake cleaned outside shell of my pit boss Memphis using a standard degreaser... Immediately the nice shinny finish was gone. Any ideas how to restore the original nice brilliant finish on the BLACK covers ??? I believe car wax could work fine... any ideas ???? Appreciated.

[@PitBossGrills]

Hi Luis, you can try using a light coat of car wax or another type of polish.

[@michaeljones2091]

Hi Pit Boss. I am going to get the Pit Boss Pro820. My patio does not have a roof. Will the cover keep the Pro820 dry and safe in heavy rain? That is all I worry about. Thanks.

[@PitBossGrills]

Michael, the cover will provide protection from the elements, but be aware, it does not make it waterproof. If it's going to be any longer than a week or so between uses, you'll want to drain the hopper and run the unit until the auger is clear to prevent any auger jams.

[@mrcollier1641]

You need to open the lid before you turn it on you forgot to mention that in the video. I love my pit boss pellet grill I'm on my second season with it and the food is great off the pit boss 👌 I had to work on it already the ignitor went only after one summer of grilling but other than that it's great.

[@rolfiesb]

Mr Collier the lid for the pellet or actual grill lid?

[@mrcollier1641]

@@rolfiesb the grill lid open

[@johng6283]

I just bought the 1150 pro, and it has what I would call an unreasonably absurd amount of machine oil on the internals. Could I use light dish soap and warm water to clean most of it off before going through the burn off process?

[@PitBossGrills]

Please give us a call if you haven't gotten an answer on this yet. 877-303-3134

[@rook2759]

When I hold the prime button to get the pellets in the firepot it seems like the igniter has already timed out. I have timed the prime and it is around 3 minutes for fuel to reach the firepot, but it won't ignite. I have to power off my 820 then power back on. Is this normal or is something wrong with my control unit?

[@PitBossGrills]

Hey there, we'd like to look into this with you. Please send these details to us in a message on Facebook or Instagram. You can also open up a case on the website for further assistance.

[@MrMugenwii]

Just started up the XL up for fathers day. Very easy process. Just confused me a little by calling the pellets themselves "fuel". Do we keep the flame broiler lid close or open during the 30-40 minute burn-off? Or its not important?

[@QuickAssTutorials]

MrMugenwii CLOSED that’s a good point it would just cook the front thermometer for no reason

[@williamvest8943]

Do you recommend spraying the inside with Pam for the initial burn off?

[@SooSmokie]

No! Read the instructions innthe damn book will ya

[@SooSmokie]

@N Rivers did my research? Shows who is stupid. I own a few pit boss grills. They tell you in the instructions exactly what to do. And yes the instructions will answer his question. It comes pre seasoned you goof! Stick that in your research pipe and go research some more.

[@sunseeker528]

Be careful. I have smoked pork shoulder without issues. Always clean the firepot BEFORE the next smoke. I just had my second, hope to be last flare up.

[@cwpphotog]

Thanks Sam.

[@edporter8009]

Does anyone know of a video here that shows the proper shutdown method on the Pit Boss 1000 Lareado?

[@williamhortomaris4865]

My auger doesn't turn unless I hold the prime button. It will only turn on for a min or two if I keep changing heat settings then it dies. Stops moving. I cant even use my 850 navigator I just bought it

[@PitBossGrills]

Hey William, we want to help you get this fixed. Please open a support case on the website so we can better assist you.

[@williamhortomaris4865]

@@PitBossGrills i took it back this morning. Swapped it for the vertical. Thanks anyways

[@Blacknstraight]

Why is the power cord so darn short? limits the orientation and placement i can put in my backyard.

[@thewall4669]

Bought the 820 Pro from Lowe’s but had to return it after just 3 weeks. The display faded and never came back. I tried to get to the fuse, but stripped a couple of screws in the process. So back it went and I’m now in the market for a new grill. Just not sure what to buy.

[@mavon025]

Do you add pellets for the 1st burn?

[@jclark7000]

Should you be doing this process with the lid open and the heat setting is on smoke, until you crank uo your heat?

[@PitBossGrills]

Yes, the grill always needs to be started with the lid open, on Smoke for about 10 or so minutes. After the pellets have fully ignited, you can then close the lid and set your cooking temp.

[@WeekendWarriorBBQ]

👍

[@PitBossGrills]

👍

[@ericfortin9707]

Brand new KC Platinum. Under 5 seconds after I power on, I get ERR and a flashing auger. I've held in prime for multible minutes. Auger does not budge. Manual says to Prime it. Customer service has been no help

[@PitBossGrills]

Hi Eric, we want to help. Please send us a message on our Facebook page or open a case through your account.

[@securityofficer9483]

Got the 440 not a fan of how the hopper is installled only using 4 small screws

[@cavyboy99]

Can anyone tell me exactly what the P setting is. Can you cook/smoke with the dial on smoke or is it just for initial turn on then have to turn to a temp with the dial

[@cavyboy99]

@@dansonsreps4694 ok thank you that's what I was wondering. The P setting has zero affect on the dial temp right. It's its on seperate way of cooking. So when I smoke stuff I wanna use the smoke function

[@fitz4fishin]

@CHEVY chevy I just bought the 820D2 and this is exactly what mine is doing...I have called Customer Service twice only to be on hold for over an hour both times...very frustrating!!

[@otrmelo8064]

So you have to prime it everytime when before smoking ????

[@adamomediagroup3986]

No only the first time you start it up. It’s to burn off all the factory oils.

[@andrewsweet8688]

After 3 uses my auger has stopped working, presumably clogged with pellets?? Is there something I have done wrong?

[@PitBossGrills]

Hi Andrew, we want to help. To unclog a jam, you can check out this video: kzbin.info/www/bejne/rYm2hHiLlKpol6s. Should you need further assistance, please open a case on the website or give us a call at 877-942-2246.

[@CTRadventures]

So I just bought the 1100 pro as a floor model as they discontinued it. I noticed if I were making wings or something and I open the grill the temp drops on the unit and the fan kicks on and super heats the inside sometimes over -00 degrees more than I wanted as it’s trying to compensate for the temp drop. First time using a pellet grill. Used to smoke on an ole stick burner and grill on propane. Any suggestions?

[@PitBossGrills]

Hi there, please give us a call at 877-942-2246 so we can help you with this.

[@stevenphelps1072]

What does he mean fuel? When there is no pellets how can it get fuel? I'm confused I want to buy one.

[@SpartanGames2019]

The pellets are the fuel

[@shonmcfaden2257]

Does the pro series 1150 require a propane tank to light the pellets ?

[@PitBossGrills]

No it lights itself.

[@calsunnygirl1]

Plug it in because that is how the fuel is ignited.