Fitbit Versa or Sense: "Something went wrong" Can't Connect, Pair or Sync? FIXED!

I show you how to fix a Fitbit watch where you are trying to connect to phone, pair or sync but you get the message, "Something went wrong. Connection with the device timed out..",. Watch how i troubleshoot this to finally fix it. This should work on the Fitbit Versa, Versa 2, Versa 3, Versa 4, Versa Lite and the Fitbit Sense and Sense 2. Hope this helps.
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Also note that i am not responsible should something go wrong so do at your own risk.

[@karinphillipsAZrealtor]

FANTASTIC! I TRULY appreciate you taking the time to show us what to do. I tried all the online written steps and none of them shared what you did in this video. Thank You! Thank You! Thank You!

[@Crazygames-hd5et]

Mine doesn’t work after I type the numbers in then it says something went wrong

[@comfymomfy]

I have the same problem. Have you found a way to overcome this issue?

[@hannahguest5920]

Mines the same, any solution found? It’s so annoying!!

[@mom-in-transitionking3573]

Same, mine is just connecting...not

[@ccmahin22]

Same here

[@sarabentahar5297]

dame problem

[@alfredamiller-walker1881]

Worked after restarting my phone! So happy! Tried for 3 hours to fix it. Threw it in the garbage can i was so frustrated. Yours was the 5th video i watched. Thank you!

[@felicial7628]

Cool! All I had to do was to long press my Fitbit until it restarted. So frustrating that FitBit did not mention this. Thank you for suggesting this. Very helpful!

[@slickracoon6408]

I just found my old Versa 2 I haven't used in 3 yrs. This fixed the connect program and I was able to get it working again. Thanks!

[@shelleyneatham4422]

spent ages trying to fix the connection, came here and the first solution worked immediately, thanks so much

[@georgiar5438]

Thank you so much for this video! I tried everything to fix my watch. I will definitely save this video in case it happens again !

[@2007crf450r]

thank you saved me a bunch of headaches my versa would not connect to phone until i did this

[@kennethhaynes1691]

Thanks alot man this helped I been trying too fix my watch for 3 days and I took my 5 minutes watching your video

[@grecuccionicola]

Very good , I have sense , had no issue installing on iPhone XR , but good to know these fixes .

[@tessamelancon9322]

Worked perfectly!! I was so frustrated since my Versa 3 was just 3 months old. Went through hours with tech support but the watch got worse! Don’t know why it worked but so grateful it did. Can’t say thank you enough.

[@AriaSomone]

i appreciate the tips, mines doesn't work after i tried the 3rd method, but it might my Bluetooth is probably messed up but some how the Bluetooth work with my headphones, I don't know why?

[@pfmastin]

Thanks so much! I had turned bluetooth off and on, reset phone and googled for answers. Your advice worked perfectly!

[@truthinliving8082]

Great! The turn off and on while holding the button worked! Thanks!

[@ozgrizz8]

Thankyou! I too, tried whole bunch of stuff of the web and they were not working. Watched your video for 1.26 mins and voila!! Thank you so much.

[@mucoolkaushik]

Had already tried restarting phone and fitbit and also toggling bluetooth (single time). Somehow toggling it 3 times worked!! Thanks a ton!!

[@lany_07gaming]

Nice info as always for the Fitbit versa users.👍

[@anjeanmascarenhas6469]

i got a bew fitbit n had a hard time trying to sync it to my phone. Fitbit customer help was not helpful at all. thank you very much for showing how to fix it in easy steps thank you v much God bless

[@mrc0ff33]

The "airplane mode" toggle did the trick on mine... thanks!

[@kathytrahan7775]

Unfortunately, none of these steps worked for me. Any other suggestions? All I see on my Fitbit Versa 3 screen is the Fitbit logo.

[@TheresaG21]

Tried for 2 days to fix it. Your video helped tremendously. It's working now. THANK YOU!!!

[@kathyearnhart697]

Thank you so much for your wonderful help!!!!!! BestEVER!!! Worked after we did the forced reboot!!!!!!! God Bless!!!!

[@somanyquestions830]

Worked when i put it to airplane mode! Thank you so much!

[@chunjichunji5053]

That was such a useful video. Thank you 😊

[@janjarvie5962]

Perfect…problem solved. Thanks!

[@SharpByCoop]

It was the delete existing watch (Sense 2) and then adding it again which did it for me. Thank you.

[@clea0173]

Thank you so much! You have saved my day..!! 😊

[@twiztedskullz8342]

Worked great once I rebooted my Droid! Thx

[@dilipdoddy3985]

Thanks a ton, it helped me and able to connect

[@syedgnaniarsahib4450]

Did worked. Thank you very much!!

[@valeriekhopkins1806]

Super helpful, thank you!

[@Missmissmrs]

Thank you its syncing again

[@marlenamurtagh6037]

Thanks

[@dipakshisharma4303]

Omg....its working thankyou so much before watching this i have successfully wasted my whole day😅

[@studkickass513]

Hitting the shut down button under settings is way faster, amigo.

[@remonalee8205]

Thanks a bunch...

[@dionisiajeronimo3068]

Hi, can you help me. I can pair it okay, but then it says it needs updating. Once I start updating it connects for a millisecond and then it says “trying to connect.” So the verse 4 doesn’t recognize the phone nearby

[@neydalemus9561]

Thanks sooooo much very helpfull

[@Berrypancakes229]

Good solution 👍

[@jayp.1812]

Thank you!!

[@paullau4255]

My Fitbit versa came to a big big trouble during the first setting up accordingly... At first it seemed normally to download the update setting with the green line processing on the device when loaded a half then stopped. (wifi processing ) and my phone showed me Try again, It might be my fault change to the Bluetooth connection again then the fitbit device couldn't find the Bluetooth or wifi again. (The fitbit had been loaded firmware but not completed) then I tried to hard factory reset but in vain. The device had repeated again n again the reminding data. ( disconnect Bluetooth or WiFi made it refresh., seemed to be halted just shown fitbit logo and part of green update firmware on watch .... How can I erase the old firmware let it refresh and let the update setting initialization..

[@Danish-zc3oe]

Thank you!

[@MNREZGUI]

Tاhaks a lot. My sumsung galaxy watch 4 classic isnit accurate in sleep tracking and I want a good sleep tracker. I heared that fitbit watches are the best to achieve this. We have in tunisia only three models of fitbit: versa, varsa 2 and charge 3. which one of them would you advise me to buy for sleep trucking only. I will use my sumsung all daylong and the fitbit only for sleep but I have read that versa 2 becomes useless after a few months of owning it has many issues concerning sync and it gives up sleep tracking after a short period. Please advise me.

[@sandrak.7279]

Yay! This worked! Thank you!

[@eyes4anjjolie]

thank you so much

[@AngelsProtectMe]

You’re the real mvp

[@dayakomax525]

Thanks bro, it worked for my versa 3

[@rachanapatel8562]

Awesome. Worked!!

[@tonii2874]

It worked. Thanks

[@TheJaydeRaven]

Mine gets to the pairing party, where you enter the digits, but then “something’s gone wrong” and the only option is to abort. I’m going to try everything you did, but further advice would be great!

[@WorldofTech]

Hmm… try this the… restart phone and tracker…. Then go somewhere away from ur current room as another device may cause interference.

[@nuraf1qh]

Thanks my dude it worked. But still find it rage worthy for how pricey the watch is and with my latest iphone still facing this stuff. But thanks for the video

[@MattRobloxYT1]

Nice video sir

[@jimthespark]

This worked, Thank you

[@tmac3019]

thanks resetting worked

[@4kinmad]

Still works👍

[@Serperix]

Mine can’t even find it

[@Flowerhead247]

📢 THANK YOU‼ IT WORKED‼👏👏👏👍

[@Ceridewn]

Tried for like 3 days to get mine to fully sync properly. Airplane mode finally did it when literally nothing else did.

[@shermanjenne3154]

Thanks. It worked. 🎉🎉

[@waynenetzley1045]

fixed thanks

[@asrahashim7690]

My charger is not working. So I bought a new one. And now it doesn't connect to the mobile. Is it important to have the original charger of versa?

[@gavegas7043]

I can't even access the set up device link. I tried on both my iPhone and Android phone. It's just a piece of 💩!! Mine was free from Medicare so I will use it to count my steps until I can afford an Apple Watch ...

[@teomendez9344]

Funcionó

[@fawnmccallister5107]

Sorry - It didn't work for me. I have a Versa2 and tried the long press suggestion and it didn't do anything.

[@betsylovelace7988]

I've done this about 5 times this morning, enter the 4 digit code, it says it's connecting to Fitbit but then I get that error message again.

[@rhizamaebendoy1264]

Hey there! Pls help me with my versa it doesn't go through, it sends code but it doesn't go through after

[@BintyMcFrazzles]

Did this a gizillion times, but it won't send a code

[@michaelhall7663]

Thanks trying again now after restarting

[@EvanMcVeigh]

My phone can not find my versa to set it up it just keeps telling me to make sure it is in the charging cradle which it is

[@ronaldquick8068]

I cant get my sense off of the fitbit app symbol. I have tried everything.

[@corneliasolomon4250]

This is not working for me😢, I guess I'm going to try calling support. Because nothing I've tried have worked.

[@brown-eyedgirl858]

I tried it and it did not work. The Fitbit logo is on; the app icon shows a phone and watch icon but I deleted the Fitbit app deleted the Bluetooth connection to my sense because it was not working and I thought I’d start fresh with everything but nothing has worked. if anyone gets this, please reply because I can’t figure this out in Fitbit was useless and unhelpful as usual.

[@eratiwari1835]

I have an android phone and my versa 2 doesnt get connected to the phone. What can I do?

[@anisa2806]

Same here

[@carinajonsson3356]

@@anisa2806 same here

[@tommynguyen2160]

sameee . have you guys found a solution ? fitbit customer service has not been able to help :( the call keeps "dropping"

[@optimysticme542]

Have tried almost everything, except smashing my Versa 2SE against the wall for the last three months. Tried Android phone, iOs, Android tab, issue remains. Nothing seems to work, it appears to be a software issue which thr stupid company is too proud to admit. They even sent me a new replacement pebble, which still has the same sync issue. My Mi bands have worked well for all these years despite the reputation of Chinese items

[@miladydre5747]

My problem is, I can put in the code and it goes back to "Not Working?" Try again. No matter how many times I try it will not connect.

[@issyoz2266]

Did u fix this? I have the same issue now

[@eviethequeenie1180]

Im so scared my mum dosent know I have done this and its just stuck on connecting to fitbit

[@devseas]

I did all of this and my fitbit still won’t sync. I think it’s time for me to give up on fitbit and move on to an Apple watch

[@Joeyykins]

Mines still not pairing

[@bwayinlan]

i cant get past the code part.....it wont connect to fitbit

[@WorldofTech]

Go to Bluetooth and disconnect from Fitbit if connected then reconnect it back to Bluetooth.

[@TheJaydeRaven]

@@WorldofTech did that, still no dice.

[@92Buddy92Th]

Good things to try but it didn’t work

[@countrygirl-gc6ek]

It didn't work for me unfortunately 😞

[@Kittenkollection]

My sense is not allowing me 2 recieve calls and won’t connect 2 controls smh

[@torstenfaulstroh9500]

My versa doesn't turn on Idk why

[@mrsazbill]

Didn't work for me

[@MickBRoberts]

entered the code but then timed out

[@spiceyred6218]

It didn’t work

[@Halloween-Taken-Seriously]

98.1

[@RENEEWINCHESTER1]

No it didn't work

[@babeyyyyybambii]

fitbit really went down hill

[@wallacedaniels306]

🤦🏾 didn’t work, wish you would of stuck around so that I could of seen yours not work as well, how about a part 2 what a joke,…😂🤣😂

[@timjohnson8820]

tried all of this. my final solution was to delete the fitbit app and throw away the watch. going to buy an apple watch which i know will work