[FIX] Android DCIM Photo Folder Not Showing On PC For USB Photo Transfer

[@TechTubeTVOfficial]

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[@EXO-L-ls8qj]

So glad I found this video! I was losing my mind trying to get my photos onto my computer! Clearing the cache did the trick!

[@TechTubeTVOfficial]

Glad it helped!

[@NemouseJurado]

x2 Cleaning de CACHE of those services related to MTP, external devices, and related stuff DID THE THING!

[@adrianwalthall4870]

Worked for me too!

[@peterschmidt3380]

Perfect, best video for the DCIM folder showing empty issue. Clearing the two caches worked like a charm. Much appreciated!

[@TechTubeTVOfficial]

Thank you. I'm happy that my video helped.

[@Lumencraft-]

Clearing cash and data also worked for me. Did not expect it to so that was a nice surprise.

[@lavondacooper5425]

@@TechTubeTVOfficial pp No pppp

[@MB-fw5ut]

Brilliant. One minute and 17 seconds in you solved my problem. I did not know that the phone being locked would mean my thumbnail images would appear as generic icons. Thank you so much! Really, thank you, thank you.

[@TechTubeTVOfficial]

You're welcome!

[@nilofarshaikh7112]

Thanks a ton sir..... I was so happy to get the long pending problem to be resolved in just a few minutes.... Thanks once again 👍

[@TechTubeTVOfficial]

You are most welcome

[@jerry8964]

Your suggestion to change from charging only (on the cable) to file transfer.. solved my problem that I've been wrestling with for hours...THANK YOU!!!

[@TechTubeTVOfficial]

Glad I could help

[@RahulKumar-ld3ys]

It is not showing me the other folders, though it is showing me the DCIM and Camera photos but not showing whatsapp and other folders

[@AntonioKyv]

I have been trying to fix this for weeks and I was about to head over to some specialist to waste my money on fixing it. THANK YOU SO MUCH, CLEARING THE DATA AND CACHE WORKED! Though hesitant that I might destroy my phone I did it and it WORKED! DCIM FINALLY SHOWS UP!

[@WillyHeckasnot]

Great info. Changing the USB setting while charging solved my problem. Many thanks.

[@TechTubeTVOfficial]

You're welcome! 🙂

[@waltermitty4132]

Excellent video. Completely solved my problem of inability to display DCIM folder (or any folders) from my Moto E phone on my laptop computer. Thank you.

[@TechTubeTVOfficial]

You're welcome!

[@Notactiivating]

I always get "0 Folders Found"

[@poisoned_durian8]

look for the location or file path of the album file you're trying to transfer by checking the details/info of one image. I found mine it's in ShareIt folder outside the DCIM folder but still in internal storage.

[@se7ve7ns]

great lesson a little addon.... PC couldnt detect the phone this was good advice, and help you 'see' the file on your PC, Found a fix for the MTP Device problem. Make sure the usb cable is connected to phone and computer and the phone is unlocked. Go to the C:\Windows\INF folder In the search box (top right hand side) type wpdmtp and right click on the wpdmtp.inf file and click install This should fix the problem. It will not work unless you have the phone connected to the USB port and the phone switched on and unlocked.

[@helennettleship9703]

Thank you for this video. i finally got my files on phone up on computer with your 2nd option. my phone was set for only charging.

[@TechTubeTVOfficial]

You're welcome

[@monkeyking-self-proclaimed7050]

Thank you! Shows all the issues. A lot of other videos doesn't show crap on how to resolve the issues.

[@TechTubeTVOfficial]

You're welcome!

[@tl9455]

Clearing cache and data worked! ** It does not delete your pictures. Thanks

[@TomaszTwojFotograf]

I dont see the EXTERNA STORAGE APP - how can it by name diferent? I Use Nubia z17s with Adroid 7

[@fafflerproductions]

3:17 is the timestamp for the actual help

[@wesleysantoso1392]

I'm having another problem here. The number of photos are not match between the computer and the phone. Have tried the clearing data and cache, but still doesn't work. Anyone can help? 🤔

[@maxencec172]

Some guy in the comments said that you have to rename the Camera file inside DCIM from the phone file explorer. Rename it "Camera2" then rename it back to "Camera" exactly. It worked for me!

[@gloryyu4225]

Thanks for this video. I know the phone got to go to transfering of images. Just that I can no longer find where. It's very useful.

[@TechTubeTVOfficial]

Glad it was helpful!

[@raisagt3694]

Sorry, it didn't work for me :( I can see the folders in DCIM, but the camera folder shows empty and when I click on properties it says 0 kB. But, at least I cleand my cache. :)

[@HOWZOFTRIBZ]

2nd option worked like a gem! Thank you!!

[@triconex4816]

clearing the cache fixed my issue. Thank you.

[@TechTubeTVOfficial]

No problem 👍

[@homesculptor]

I have been using s21 ultra for several years, and downloading photos with USB s21 has no removable sd card. Now, all of a sudden, my "camera" folder shows it is empty, although it is not. I have been trying these so-called fixes for hours and samsung could not help at all, after hours on hold and them hanging up. Unbelievably frustrating, and this is combined with my other attempts for being on hold with ATT and PGE, verizon. It seems tech support does not exist anymore.

[@christinenobles]

On my pc the phone doesnt pop up... Its unlocked and there is nothing showing but phone is charging... So tired of electronics !!! It was always worked and today I wake up and nothing !!! Grrrr

[@emileballantyne1763]

Thank you very much. For me it was the 2nd problem and all is now well in the world. I appreciate the save.

[@TechTubeTVOfficial]

You are welcome!

[@RicksANERD]

So, I have the DCIM folder showing empty on my Samsung Galaxy S21 Ultra, and I can not for the life of me find the external storage. When I go into all apps, all I have is Permission Manager, Special access, and reset app preferences on the three dots.

[@robcav8747]

Yup works. Now the million dollar question is WHY? What exactly is phone doing? Bug or setting mis-set?

[@TechTubeTVOfficial]

This happened only once for me. Can't replicate the issue to investigate further. Mystery remains..

[@lifeoflydia1]

I don't have the option for deleting cache :( I have the right folder ( I think) but the files just aren't there

[@paulasuniverse5029]

Excellent...You covered multiple problems and provided solutions. Thanks

[@TechTubeTVOfficial]

You're welcome 🙂

[@TheAussieRepairGuy]

Had the same issue with my S23 recently - I restarted my pc and that fixed the issue

[@HistoryfortheAges]

I have a samsung 21 5G I tried these steps, it is just not working. It started to give me an issue a couple weeks ago after the phone has a system upgrade. Any ideas on how to get it to work with a Samsung 21 5G

[@TechTubeTVOfficial]

This video was made on older version of Android before Samsung S21 was even released. Newer versions may be different and this solution may not be applicable. Unfortunately, I don't have the solution for Samsung S21. I usually try to find solution for problems that I experience or can be recreated.

[@Leto85]

It doesn't work for me. Now my phone isn't recognised by my computer at all.

[@VentOne]

I have the same problem on a redmi 12, anybody knows to which apps i have to clear cache and data?

[@Mazxlol]

My issue was Problem #2 at 1:34 (phone was in charging ONLY option) thank you!

[@NobleMindedBereans]

How do you UNLOCK THE PHONE to gain access to your CAMERA FILES???????????????

[@GregInTokyo]

Bingo! USB was set to "charging only" on my phone! Thanks for providing the quick solution!

[@TechTubeTVOfficial]

No problem 👍

[@Kacper42PL]

I still have some files that I want to import from my phone missing on PC and I didnt try the 3rd way because I kinda dont trust it. When clicking Delete Data it says that most stuff like app data, databases etc. will get removed and this got me kinda scared. Is it safe to do this or do I lose everything once I remove the data? EDIT : Nevermind I've risked it, and holy fuck my heart went so weak that I almost could've fainted because it showed absolutely no photos but luckily it began showing everything back overtime and it actually worked. Thanks man for the vid!

[@TechTubeTVOfficial]

You're welcome! I'm glad that this worked for you 🙂

[@cyclonerulzzz5818]

I'm having issue not addressed. I connect my phone to PC. The camera folder is there. I click on folder and it starts to load then at very end PC stops recognizing my phone even though cord is still very much plugged into PC and phone.

[@unxpected4811]

I'm unable to transfer whole folders but is able to transfer videos/images individually. How to transfer whole SD folders in laptop.

[@mr.kim2715]

Do you think it's possible if I can access the hidden files (with password) from my phone using my pc? Ps the I forgot the password

[@clivethereddevil3178]

1:32 I see DCIM but when I open it the computer sayds it is empty,even though there are 7395 photos there and I can see them on the phone.

[@cnccarving]

whaty i like to know it worked perfectly then windows for unknown reason """installing driver for LG stylo"" boom no longer i could see the photo directory no, it is not cable, it is windows or whatwever crap because unplugging and plugging back to same slot should not initiate installing driver

[@takumifujiwara4532]

My problem is that I have the DCIM folder but I CAN'T CLICK TO OPEN THE PHOTOS AND VIDEOS, how do you fix that???

[@jimmychua8]

hi, bro. after connected with pc, i can find my dcim and camera photo. but, these photos are no thumbnail, they show only the file name, with a standard icons for pictures. how to get thumbnails for these photos ?

[@Sailerwhite172]

Worked. But i had a little heart attack when my all photos from gallery was gon. Restarted phone and all came back. Galliya dene vala tha bhai abhi tuze. Bach gaya Thanks btw

[@TechTubeTVOfficial]

Glad that it worked for you 🙂👍

[@noncomplier5385]

Great, now How do I do this without having to access the phone? Because the screen is destroyed but can still turn on and the screen reacts to touch, but its very buggy.

[@SolarisPhoenix42069]

Folders with dot(.) in the first character of the folder name doesn't show up, why is that?

[@wizups]

for me it was the usb connection setting, i fixed it, thanks for helping :D

[@AhmadAlnajjar]

for redme 10 pro its not showing the albums only all photos its hard

[@kkww5034]

Now all my photos even got deleted from the phone..

[@ryanmontgomery5887]

how do I unlock the phone?

[@lightspeed559]

use my finger print

[@amuservlog4561]

Wow the last process works for me, thanks for this very helpful. Because of it I gonna follow you.

[@TechTubeTVOfficial]

Glad it helped!

[@muhammedasif1442]

Thanks, it solved my problem

[@plasmadrone3123]

2 years later and still very useful!! The clearing Data and Cache works like magic for me :D :D

[@TechTubeTVOfficial]

Glad it helped! 🙂

[@johnchaffey2766]

"Once you have unlocked your screen...." HOW?????

[@TechWiz3699Shawn]

got love it when do updates on phone and never explains that going change folder and file sharing options and i was unable to find this on samsung help documents

[@shubhavida6961]

3rd option did not work for me ... whatsapp folder shows nothing on opening

[@kellyq21]

There is one other situation when you do not see anything on the phone. Cheap micro USB cables will only transfer power, not data. So they can only be used for charging. If you have tried all of his solutions and still don't see anything, change to a fully-wired USB cable!

[@aryanpugilist]

How do I know if my USB charger cable is a crappy one? And if it is then what sort should I be looking for? I seem to be having this issue, where I plug my phone in to my laptop, using my USC charger cable, but once I do this I am met with a message which tells me that my laptop cannot recognise the USB device. I have tried a couple of cables now and still I get this same result? The thing is, I'm almost certain that I have transferred photos to my brother's PC a while back and I never had this issue, so it is really strange and annoying.

[@kellyq21]

@@aryanpugilist If there are messages on the computer screen when you plug in the cable, it is fully wired. You should also see an additional drive in File Explorer. If the cable is only for charging, the computer stays quiet and you only see the charging symbol on the phone's screen. So you have a different problem. Maybe a bad USB port on the laptop or a bad driver or a Windows update that broke something. Try doing it on a different laptop or desktop.

[@malliarjun6691]

Just awesome trick...finally got all my pics

[@alextall]

Thanks so much. It solved my problem. ❤👍🌹

[@Yolo-zf4id]

I have s21 ultra and can't delete data or cache . It just says manage media

[@MrEhab1966]

you are the goto man 👍🙏 thank you so much. you made my day.

[@fortheloveofnoise]

It wont let me clear data or cache for those apps.

[@pavansrinath9082]

solved my problem. Thank you TechTube TV

[@ReubenMRU]

It worked! I had lots of items under 'camera' visible in my phone gallery, that were not appearing on PC under 'camera' your solution FIXED IT! Thank you very Much!

[@ReubenMRU]

Wait - it only 'recovered' several Jpg files - but MP4 Files are still missing... I will try to do it again.

[@offfff.palette]

I can't find media storage in my android to clear cache

[@vigneshkumar-tz8bv]

hello sir in my pc whatsapp only not showing pls tell me what to do

[@magicmihir3067]

Clear catch is disable for external storage

[@rhemmyjhanelliegarcia1121]

What should i do if i accidentally cut and paste a folder that shows empty on pc but actually have files in my phone, then the files in my phone got deleted ? how can i recover the photos since the folder i transferred to my desktop had became an empty folder?? Please i really need an answer, would really appreciate it if you can solve my problem

[@TechTubeTVOfficial]

Sorry to hear about the missing photos from the deleted folder. I am unable to replicate the issue that you are facing, so unable to advice a solution to that problem.

[@sampathimallemkondaiahyada7421]

The internal mobile data will delete are not tell me please

[@alluniquefashion6202]

Thank you.... GOD BLESS YOU

[@cybythesea]

Hello thank you very much for your help. I'm actually not able to find the the two stores locations as you described on my ultra Galaxy. Do you have any suggestions? What I see on my computer screen internal storage DCIM folders has only a few of what actually exists on my mobile device. For whatever reason I cannot see all of my folders and I wonder if you have other options for these type of devices?

[@ss_jk6141]

I'm still cannot fix the "empty folder" problem in camera folder. And when I click the photo icon in another picture folder it shows "we can't open this file". What should I do?

[@revolver2750]

cannot find external storage

[@monelleny]

How do you unlock the screen?

[@juniorfua]

I'm unable to Clear Data or Clear Cache in the Media Storage app, both options are greyed out. Same story with the External Storage app, although both of those are already at zero. What should I do? Really appreciate the help!!

[@TechTubeTVOfficial]

The video was made on a phone with older Android operating system. I checked on another phone with Android 10 and can still clear Data or Cache for both system apps. I can't replicate the greyed out options problem, unfortunately.

[@josianeproduction1300]

Sorry does not work for me no DCIM showing nor internal storage

[@TechTubeTVOfficial]

In my video, I have only covered the problems and solutions that I experienced. You might be experiencing a different issue than what I have encountered.

[@raisagt3694]

neither for me. It didn`t work. :(

[@raisagt3694]

Hi, As this did not work for me, either, I further searched the net and found smth that finally worked. Maybe you want to try it, too! For my phone, method 2 was the succesfull one. Visit the following link and maybe you're lucky with this, too. :) www.helpcloud.com/internal/internal-da87882d9b7190b2de0fd0fe167d44d1/

[@k-kunismylife6055]

Thank you so much! Your VDO can help me a lot.

[@TechTubeTVOfficial]

Glad it helped!

[@Wukkie.]

This worked a treat, Thank you!

[@TechTubeTVOfficial]

You're welcome. Glad this video helped.

[@yagnasenimukherjee5846]

Uggghhh you saved me I selected photos and it was not coming but after I selected files everything came

[@TechTubeTVOfficial]

You're welcome 🙂

[@healthfoodfitnessandfunsecrets]

Very helpful video u made

[@NARCDELUSION]

Great video! Subscribed. Have a question, why are the date of the photos not seen on Windows 10, even when the column is there? It's a little confusing when there are no dates attached to images or videos. If you can answer or address in another video, that would be great. Thank you.

[@SenayaSenayaMUSIC]

Thank you so much it worked. Stay Bless. I subscribed and liked

[@TechTubeTVOfficial]

You're welcome!

[@joshuafino3560]

IT WAS #3 THANK YOU !!!!!!!! I just got back a lost 3 years of my life in pictures

[@noah-rinonewrobloxanimator5259]

doesent show the files still.

[@dawidjagusiak]

Thanks dude, changing USB preferences did the trick for me!

[@TechTubeTVOfficial]

Great to hear!

[@shashininikeshala1365]

Thankz a lot.. You saved me.. Thank you very much😍😍😍

[@TechTubeTVOfficial]

Welcome 😊

[@TechWiz3699Shawn]

thank god found this video all other videos never show the usb only charge option thanks million

[@griffincontracting]

Thanks so much. Solved my problem!

[@TechTubeTVOfficial]

You're welcome

[@urixl]

Clearing data of Media storage helped me, thanks.

[@TechTubeTVOfficial]

Welcome 👍

[@lindaa9778]

Thank you very much for your help here . It sorted me out perfectly :)

[@TechTubeTVOfficial]

You're welcome 🙂

[@timothy9722]

thank you a lot

[@Robertahausen]

You totally missed the part that I needed... I can't access and don't know how to unlock that... so much for this video... Perhaps you can make one that shows how to unlock the screen... for those that aren't tech savvy..

[@kukoosmedia2560]

Thank you

[@lukse453]

IT HELPED

[@barbkandel777]

Thank you!!!

[@magdalenasalas2339]

Clearing the cache solved my problem, thanks a lot!

[@TechTubeTVOfficial]

You're welcome 🙂

[@measurethesun2770]

Thank you!

[@karthikbanuka7272]

In my samsung a30 mobile, when data cable is connected to pc.,,,its showing only charging....when I clicked on it,,,,then trying to change the option on "file transfer" its was not accepting....it is in blank option....and moreover sometimes if it comes,,, videos and pics and saving to only MY FILES....but not in my GALLERY....what to do sir??? Plzz reply me...

[@douglasmascunana7629]

I had the first problem he mentioned. My screen was locked when I plugged it in. Unlocked - everything worked.