Fix Zenless Zone Zero crash at the start of the game

I think this is only happen with intelhd gpu or older gpu?
Since the game is just released, there's a chance that hoyoverse will fix this later.
Oh yah, i forgot to write this, but you can "Copy the shortcut" and paste it on your desktop. So, you don't need to go to this folder again to run the game.
Please note that this fix doesn't guarantee fix your crash.
Code if you only want to paste it after directory :
....\ZenlessZoneZero.exe -force-d3d12
Change "..." with your directory folder.
IF you still encounter crash in game. Try to do this :
At login screen, find "Gear" setting icon at right side, then go to graphics and lower everything as low as possible. Some people said that this fix the issue only temporary and they will encounter crash again after several minutes.
If this is work on you, then there's chance that causing the crash is either Vram or ram(still unknown if this true or not).
Reddit thread link : / i_managed_to_founded_t...

[@CissXD]

The command in the game is forcing the game to run using Directx 12. It is only shortcut, so there's no change in the file game itself. If you run the game via Hoyoplay launcher, it will run the game by default setting from hoyoverse. Also, if the game have update patch (update that needed to download from launcher), then you can't playing using shortcut and need to update it from launcher first. If you encounter random crash after several minutes playing using this, then this is expected. Because we forcing it to play in directx 12, the game will be unstable. You can try to install Directx 12 and Microsoft Visual C++ from microsoft website You can also try update your vga driver or reinstall your vga driver and see if its fixed without need to use this command. If you have 2 gpu driver (example, Intel iGPU and Nvidia which usually in laptop), then you can try this. Go to windows - search graphics setting - Try to find ZenlessZenZero in there - if ZenlesszenZero not showing up, go to "Browse" button and find the location of ZenlessZenZero.exe - After found, click add - back to graphics setting, choose ZenlessZenZero.exe and Click option - Change it to High performance which is usually using your main gpu So lets talk about some problem and is it fixable or not. -If you able to play the game and crash immidiately after you control the character, then you can go to "gear" icon at login screen and try to lower and disable everything in graphics setting. If its still crash, then sadly no fix for now. -If you're stuck at checking resource integrity. Please check if your cpu has 4 core or not. Because based on this thread : www.reddit.com/r/ZenlessZoneZero/comments/1dto5b0/checking_resources_integrity_screen_stuck_at_0/ If your cpu has 2 core, then sadly you can't play the game and it will stuck in there. No solution yet, but someone suggest that play it in emulator and change the core at emulator setting to 3 or 4. Still don't know if this work or not. -If the cutscene is lag, this is probably the same problem that hsr have before. You can try to disable shadow and see if its fixed or not. But, if itsn't , then you can't do anything until hoyo fix it (hsr got fixed in the next update after this happen, so expect same thing). If everything after this and it still crash, then you're out of option, sorry but i don't have a way to fix this. The only thing is to wait the dev to fix it (if they plan to fix it, but so far no confirmation). You can try to play at emulator for last chance. But, since most of people that has this issue are using low end hardware, then expect performance issue if you play it on emulator.

[@razorx411]

thats sick bro thanks btw it work on me

[@HanselIsNatural]

Worked from menu screen to in-game animations, It always crashes on the gameplay part though, whatever I do.

[@lugmas]

@@HanselIsNatural same 4 me

[@CissXD]

@@HanselIsNatural Try this, at login screen, find "Gear" setting icon at right side. Then goto graphics and lower everything. Someone said that this is work but "only" temporary and it will encounter crash again after several minutes. Still really uncomfortable to play.

[@kitten.5906]

really hoping hoyo will fix this as soon as possible- though i have a doubt this issue will be fixed for me because my device is under the spec requirement for ZZZ lol. I can play hsr and hopefully I can too with ZZZ on my laptop

[@montruol1943]

I'm sorry if it sounds cruel but it calms me to know that there are more people with this problem lmao, the same thing happened to me in hsr when they launched the Ruan Mei area in the space station, the game crashed every time I went there, it was solved alone a couple of weeks later, so I guess we have to wait for Hoyo to solve it

[@Fang727]

yea i had a similar problem in penacony and ruan mei area with many invisible walls and i used to crash in ruan mei area but they fixed it a couple of patches later and the game runs fine now. also i use intel graphics which everyone who shares this problems always points out

[@kitten.5906]

No worries, im honestly also glad this issue wasnt just me, makes it that if theres a big amount of players having the same issue, chances are hoyo will pay attention and fix it

[@yoossz]

OH YEAH ME TOO

[@arsonvamp]

i’ve been suffering all day so thank you for this 😭😭 at least it’s not just me who’s had this problem so it’s not an issue on my end. it’s ridiculous that we have to do workarounds like this but hopefully hoyo actually do something about it soon. you’re a lifesaver dude 😭

[@loyaltyoftheuniverse]

when I launch the game and it's on the loading screen it crashes and shows a pop-up (i forgot what it says but it has to do with a start-up crash) and i still experience this even after doing this :(

[@HanselIsNatural]

Must've done it wrong, though I recommend not doing it anymore.. You'll still crash at the gameplay part when you reach there, Best we wait for Hoyoverse to fix the issue.

[@loyaltyoftheuniverse]

@@HanselIsNatural oh alr. ty

[@i_do_draws_o.o]

Same :(

[@Bluey_g]

Unity crash!

[@ederleyramirez9867]

​@@Bluey_g unity crash 😢

[@berrybunnix8730]

OMG I LOVE YOU SO MUCH! THIS ACTUALLY WORKS UNLIKE THE OTHER TUTORIALS IVE BEEN WATCHUNG

[@CaioGamerTheBroficial]

MAN YOU IS INCREDIBLE I LOVE YOU FROM MY GUTS

[@mokutonuchiha461]

ily so damn much! tysm i was thinking it wasn't going to work but it work perfectly!

[@jeremiahramirez1500]

IT FREAKINGG WORKED!!! IVE BEEN TRYING TO UPDATE MY DRIVER FOR HOURS ALREADY BUT THIS IS THE ONLY SOLUTION THAT HELPED ME! TYSMM!!!!!

[@johanvaron3451]

Thank you for helping this early, you are my savior xd

[@zefwho]

AYOO THANK YOU SO MUCH! It work wonders!! Though Hoyo better be fixing this real soon I've been anticipating this game for so long😔

[@saltypee5881]

You really saved me from a lot of pain, thank you so much😭😭😭

[@hinomi107]

I SIMPLE LOVE YOU, It was having difficulties since launch, and now it is running correctly without any lag. Thank you very much

[@ayvn_]

IT WORKED, i was so sure i would have to wait for hoyo to patch it like it happened to me in wuthering waves, but nope. tysm you are a savior

[@_morlivia_3399]

omg I am so thankfull, i have been struggling with this for a long couple of days, and now i can finally play this game. Thank you again!

[@eternalyujis]

im so glad im not the only one dealing w this

[@euuco3534]

it fix but now it crashes when u first play the girl..

[@CissXD]

Yes this is still problem to me too. Sadly, i don't know how to fix it. Someone speculate that it is because of vram/ram that too small to render the shader since its always happen when there's a lot of battle effects. But the 'real' cause still unknown. Idk if hoyo will fix this or not.

[@MicrosoftHolland]

Same:)

[@mrweltyang]

​​@@CissXD i hope they fix it like genshin. i was always crashing and forced close in fontaine back then, but they fixed it later in june, tho it's a bit late but im still gratefull they did it for my potato laptop😂

[@jacobjay8333]

same

[@user-rs4wh1jg7u]

​@@CissXDi have 16gb ram i think the ram is not the problem

[@jierahA.declaro]

bro your the one who could explain this CLEARLY to me this other video men I couldn't even understand them >:(

[@dandelion1866]

Para mim não aparece a opção ''shortcut (atalho)'' quando vou criar, apenas de ''pasta'', o que eu faço?

[@victornikiforov1792]

It worked!!! Thank you so much to you and reddit guy! I✨️

[@Alexandraadftxr7052]

Doas anyone know what to do when it doasn't give you the shurtcut option in the new section?

[@user-sg4sh4ur3u]

DUDE IT'S WORKED. YOU ARE MY SAVER THANK U SM I LOVE U

[@yurikami5312]

would it work for hsr ? i have the exact same unity crash

[@bubbleberrytox4635]

this guy is actually saving lives tysm

[@Termineicraft]

This does work, I just did it and the game finally opened, thank you

[@FriendlyRio]

IT WORKED!!! THANK YOU SO MUCCCHHHH IVE BEEN STRUGGLING FOR HOURSSSS

[@SenpaiDis]

MAN I LOVE YOU 😭💖

[@Philia_48]

I can only make a new folder.Why? And how to fix it?(I can make new shortcut everywhere else)

[@reitakanashi4735]

I'm stuck at checking file integrity, how to fix it??

[@khalilanarchy]

still dont know what to do💀 my graphics card is fully up to date but it still crashes , cant find any solutions either

[@claudiomatias968]

Man, you safe the game for me, thank you.

[@dogenasus1717]

You are actually a God

[@USSJ2Otaku3084]

Keeps crashing on the loading screen 🤔.

[@Zienet-JD]

Muchas gracias! Tu video me ayudó muchísimo!!

[@miolovesshun]

my man you are a life saver!! tysm :3

[@iosmobiplaying607]

I don't have zenless zero zone exe what do i do?

[@jingxiangwanxia120]

how i can open the shortcuts?

[@minaatallaabdalwahed8859]

You're a life saver ❤️ Thanks alot

[@Cozmic_Archer]

When I try to register and get the verification code it gives me a reCAPTCHA I’ve never seen before and can’t solve

[@SaminAzfar]

dude ur a life saver thanks for the help

[@oliveryaxon9462]

Thank you so much, you really helped me ❤

[@beesupercute]

whatever i just did here just worked thank you so much!!

[@sorawander]

ok but what do I do if my computer doesn't show a "shortcut" option when I click on the "new" button lol

[@anthonyjosue5740]

on my pc it did the opposite, now the game crashes on startup even before the hoyoverse logo is displayed :( I really wanted to have Ellen, but the only thing left is to wait.

[@kimozabe2731]

It worked for me thank you so much I can finally play the game :)

[@cleonaraellen9914]

Nossa muito obrigada, foi a única coisa que funcionou pra abrir o jogo. Eu já tava quase desistindo

[@diegosouzadasilva9851]

It worked! At least until the main menu hahah! Let's see if the rest works too

[@kakashihatake3530]

I tried it and I went past the loading screen...but during the story mode character tutorials, it crashes again

[@CissXD]

Yes this happen and currently i don't know how to fix this. I crashed several times. But try this, at loading screen, find a "gear" setting icon at right side and then change everything at graphics to low as possible.

[@tinya6049]

thank you mate, you are the best :D

[@M0MONAUT]

Finally bro, thanks

[@yolkkkkkkk]

OH Y GOD IT WORKED AHHH THANK YOU SOOO MUCHHHH 😭😭😭

[@blueskyz8848]

But then when gameplay starts, after the Cunning Hares fall in the Hollow it crashes the exact same way, what about that?

[@hodenl161]

Yep, unfortunately, I have the same problem((

[@rinkaito4336]

THANK YOU SO MUCH

[@hsr-firefly]

I think since my computer has a ram of 3.9GB and the requirements is 4GB i dont think this will work on me 😢

[@thehiddenanimecrew]

Thanks a lotttt bro , it worked

[@ttt8646]

thank u so much!! it worked

[@tamae_fan]

It still doesn't work for me, when it didn't want to load, it was fixed, but when I was already on the tutorial it already broke, I hope it will be fixed in the next updates

[@CIRCUS_FREAK_LORD]

I'm not able to copy the file name my file menu is built differently what do I do then?

[@nunoborges8576]

it just says zenless zone zero game

[@armanddakoure]

It worked for me too, thank bro!

[@hemsyr_]

I can't create a new shortcut, any help with that please?

[@CissXD]

@@hemsyr_ you can create the shortcut at the desktop and rest of the process is same

[@avgst4230]

thanks, it worked!! 🥰

[@glaaciereu]

LOVE YOU

[@ShinoSou__]

Now I can open the game but still it crushes after the cutscene end

[@FairyTail..]

It doesn't work for me, it just stays on the screen verifying the integrity of the resources, it doesn't load even a percentage, how can I do it?

[@CissXD]

@@FairyTail.. please check pinned comment for the full explanation and source. But TLDR, if your cpu only has 2 core. Sadly you cant run this game and it will stuck at those integrity screen based on the link at pinned comment. Sadly no fix for now

[@pjsekaicollab-u5z]

i can only create a new folder and i cant make a shortcut for some reason

[@Yasin-San]

you gotta add "\ZenlessZoneZero.exe"if yk what i mean

[@fabioalves3384]

Hello, (I'm Brazilian and I don't know how to speak English) my problem is the part where you have to check the integrity of the files, whenever you get to that part the game simply doesn't progress at all, what could it be?

[@CissXD]

Hello, first what device are you using? I only know the cause for PC For PC, check your CPU and see if is has 2 core or 4 core. If your CPU is only 2 core, then based on what people said, you can't play this game with the cpu that only has 2 core. I don't know if thats true or not, but so far this problem only appear at 2 cores cpu (as far as i'm aware.) Currently, no fix for this one. I don't know if the dev able to fix it.

[@Proud_Neuvillette_Simp]

OMG IT WORKS TY SO MUCH

[@alexx1w7]

thank youu so mucch, now i can access to the game

[@kanachii_8019]

doesnt work for me, still crashes at the same place (same as you at the start of the video)

[@mrdelostgamest]

it helped but only partially. I was allowed to the menu and the first cutscene, but when I was given control of the first character, the game gave the same error and closed.

[@CissXD]

Check the pinned comment for the "potential fix". Basically, at login screen, low everything include fps as low as possible and filter to as low as possible. If still happen, then sadly no fix for this issue for now.

[@jawadkhanrafid7004]

Bro I am using core i5 10 gen intel UHD 630 with 8gb ram. All things are perfect even cutscene doesn't lag. But whenever the cutscene ends and about to start movement the game crashes. Will it be fixed?

[@CissXD]

Idk, so far there's no news from Hoyo side.

[@abhishekjl2776]

made my day

[@martinurbino69]

It worked for me, but when the game downloads the resources, which are approximately 300MB, it says "Verifying file integrity" and it doesn't go beyond that. Do you know how to solve it?

[@CissXD]

What is your cpu? Because from this thread : www.reddit.com/r/ZenlessZoneZero/comments/1dto5b0/checking_resources_integrity_screen_stuck_at_0/ People found out that if your cpu only has 2 core, it will stuck at that phase forever. For now there's no fix for that.

[@helderoliveira8309]

Tysm dude you help me ❤❤❤❤

[@ElPibe147]

Maaaan Muchas Gracias No encontraba Como Solucionarlo ;D

[@LunarEclipsa1026]

0:01 Yeah, this is our only option left. Considering this game was just released we'll just wait for Hoyo to get about most of our messages of ZZZ crashing and hopefull they will fix this. (I did follow the steps, but it kept crashing at the first battle, but at least I manage to pick my mc. Thanks for the tutorial btw)

[@nickgerr7160]

Mine crashes right after the cutscenes

[@jlbrownpride]

Same here 😭

[@iulianus7992]

it tell me the file cannot be found but i did all the steps correctly, what do i do?

[@CissXD]

@@iulianus7992 It should work, maybe you typo or something like space? But anyway, you can try to "browse" the file location manual (without using copy paste of directory).

[@Ram_ita]

It happens to me that the game performs very well for me but when a cinematic starts, the cinematic is seen at literally 5 fps. Does anyone know why? I've searched everywhere and no solution appears, I even lowered the graphics to the minimum but not even like that.

[@CissXD]

This is probably the same case as hsr which the video/cutscene is lagging. Usually they will fixed this. But if its from hsr, you can turn off shadow and the cutscene become more watchable. Maybe you should give it a try

[@Ram_ita]

@@CissXD Thank you

[@DNJ_IsHere]

THANK YOU SO MUCH FOR THIS ADVICE I'VE BEEN STRUGGELING SO HARD ENTERING THE GAME SINCE THE RELEASE Let's just hope it doesn't crash while playing Edit: Sadly it keeps on crashing when I'm abt to play as anby

[@hodenl161]

Thank you so much 💓 💗 ❤ You're a life saver 🥰🥰🥰

[@aiko6086]

Could the shortcut cause any problems in the future if hoyoverse fixes the bug?

[@CissXD]

Technically, no. You can just open the game via hoyoplay launcher if that happen and you will automatically running the game via default setting. But, if there's no fix and then a new big update coming (update that need to be downloaded via launcher, not in-game), then you need to open the launcher and update it first before login into the game via shortcut.

[@99motivation98]

Thanks, its work🙏

[@anonim7937]

I think it's just because my device that sucks lol, what minimum of ram you should have anyway?

[@CissXD]

Iirc, minimum ram is 8gb. But, on pc to run smoothly, alteast you need to have more than that. Because i have 20gb of ram and the game sometime consume 9gb (well my device is already old, so 20 fps is average fps that i got)

[@angelicajoygbelizario1550]

It workssss thank youuu❤😊

[@oyasuna]

THANK YOU SO MUCH

[@rodneysalazar9490]

bro, you are the best, your method worked for me, but how did you manage to find that solution because it is extraordinary hahaha

[@Pompom_pompom273]

Eu uso iphone quando eu tento acedsar o jogo a tela fica preta e o jogo sai

[@CissXD]

Sorry but i don't know much about iphone. But, if the iphone can't open the game. Its usually compatibility issue as far as i know

[@diegosouzadasilva9851]

I'm back. And no, it doesn't work anymore. When I was about to play, after the cutscenes, the game gave me the same crash again. Do you have another solution? ;-;

[@CissXD]

@@diegosouzadasilva9851 i'm sorry. Currently that the only solution that i have. I will update the pinned post as soon as i find the solution or you can wait hoyo fix it (if they plan it)

[@diegosouzadasilva9851]

@@CissXD I understad. It's a pity, but I guess this time I'll just wait Hoyo fix it or just give up playing the game at some point. Thanks anyway, at least I can open the main menu hahaha

[@charlophobic]

I dont have the .exe thing? Edit: it doesnt have the ".exe" at the end but it just showed as Zenless Zone Zero. My computers just a bit different. thanks!

[@aryanbehera332]

Enable the "show extension" option

[@Fatirrajahhhh]

TYSM BROO ITS WORKINGGGGGGGG

[@deadly-switch283]

THANK YOU SO MUCH!!!!

[@Hhasu782]

I have a different problem, my game opens normally but when it starts downloading the resources verification it wont leave the 0.00% no matter how much time i let it.. is anyone going through something similar or knows what can the cause be? My pc has extra free space and it works hsr/ genshin normally..

[@CissXD]

I tried to do some browsing on reddit and found this www.reddit.com/r/ZenlessZoneZero/comments/1dto5b0/checking_resources_integrity_screen_stuck_at_0/ From the comment section, this happen if your cpu only has 2 core in it. Idk if thats true and i'm not a computer expert, so idk why thats happen. From that thread, i read that they using emulator to play the game.

[@Hhasu782]

@@CissXD thanks for the quick ansewer, but it seems that there is no solution for now, I'll keep trying some things and wait some time!

[@szn5574]

I cleard the problem thank you

[@jachilles3785]

it did not work for me

[@savageboss4109]

Can u help with mobile crashes😢

[@dhityaamelia4229]

IT WORKS!!! THANKSSSS!!!

[@shin_550]

Helloo what do i do if i dont have the shortcut option? I can only create a new folder

[@CissXD]

@@shin_550 the only thing this happen to me is that the folder is protected by sistem. Try create shortcut at desktop.

[@shin_550]

@@CissXD I tried but then i can't copy and paste and write exe etc,,, so it doesn't work

[@CissXD]

@@shin_550 You don't need to write or copy paste the text. Just create new shortcut and then click browse, then find the location of the .exe files manually using it.

[@shin_550]

@@CissXD alright thank you !!

[@gopanchirokamamboro6497]

Omg ty so much 😭❤️❤️

[@who1577]

It worked, but when I tried to go into battle it wouldnt let me. Stuck at the start :')

[@iamjulianna_m]

It helped thank you! ❤

[@aryanbehera332]

Not crashing anymore???