Fixing 31.13.01/.02 ADF Jam Errors/MFP M500 and M600 Printers | HP Printers | HP Support

[@catfurryboy]

Thank you for this video! 🙌

[@hoangthien9285]

Very useful tks alot

[@HPSupport]

Hi Hoàng, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@yasirmanj3977]

Sir kindly tel me how to resolve 30.03.45 error in hp m630

[@malicelik018]

sorunum direk çözüldü, teşekkürler.

[@HPSupport]

+Muhammet Ali ÇELİK thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info

[@XIXCHEPIXIX]

The printer keeps trying to feed paper when scanning of making copies even if there is no more paper to scan or copy and we get the error msg of jam in paper feed.

[@HPSupport]

+Jacques de Castro Please refer to the instructions under this document to fix this issue: bit.ly/3umpBoY

[@victorjames6242]

How to resolve 31.03.32 The document feeder de-skew motor is not turning error on M632 ?

[@HPSupport]

+Victor James Please refer to the instructions under this document to fix this issue: bit.ly/3nYL31V

[@maureenradtke2355]

None of these jams refer to the rear of a MFP M477 - I have watched them all - but mine is jammed in the back door & caught in the teeth so it’s ripping the paper. I can’t see a release anywhere!

[@HPSupport]

+Maureen Radtke Please refer to the instructions under this document to fix this issue: bit.ly/3llR9dt

[@rahmadi9522]

I di but still can't solve the problem, it's stil an eror 31.13.02. is there another way?

[@HPSupport]

Hi Rah, thanks for contacting HP Global Social Media Support! I understand that you are receiving 31.13.02 error on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3UvOk7o Binu - Social Media Tech Support

[@rahmadi9522]

Is there a way to check for hardware damage because the tutorial hasn't worked

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support