Fixing a Paper Jam | HP Envy 4500 e-All-in-One Printer | HP Support

[@fxxy3239]

Whew! Almost donated my printer to Goodwill. Opened it, cleaned it, and GOT IT OFF OUR TEXTURED CARPET!!! Now she's on a table and purring like a kitten. Thanks a bunch for this video:)

[@HPSupport]

+^FXXY^ I am glad to know that the video has helped you fix the issue.

[@ComputerGuyAndy]

100% ABSOLUTELY WORKS!!! I went straight to the roller cleaning tip (which includes the power cord step). Mine is 7 or 8 years old, it creaks, it whines and recently it stopped feeding paper. My rollers were filthy.. one quick wipe with a damp microfiber rag and viola!

[@HPSupport]

+Andy Benach Glad to know that the video has helped you fix the issue.

[@gividiva]

i thank and praise the Holy Spirit for leading me to you, instead of crying from frustration.

[@Prettyordying]

Amen

[@pellahar]

Best tip was to put the printer on a flat surface, I previously hanged it on the cord, but now it works!

[@bellalasseinge5881]

Thank you so much! I wanted to make some Popsicle stick people but my printer got jammed. But thanks to you I can fulfill my Popsicle stick people dreams!

[@paristaylor6815]

I'm subscribing just cause I fixed my mom's printer I almost got in trouble but this helped me soooooooo much thank you earned a like and subscriber

[@SirKrigeon]

MY WHOLE PAPER IS JAMMED INSIDE THE PRINTER WADADADADADDA HELP

[@HPSupport]

KritzkriegKane Try to be gentle when removing the paper. When you have it out check the paper for any missing pieces and be sure to find them as they will only cause another paper jam.

[@MeriScrapper13]

Yay....Unjammed!. It's so much easier to actually see it done. Thanks.......Angie

[@HPSupport]

+MeriScrapper13 That's great! I'm happy that it helped!

[@highfidebbity]

great video, helped me to discover the inside of the printer, so far, never had any issues whatsoever, so THANKS

[@HPSupport]

Hi Sandra, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@AlexandrBorschchev]

thank you so much for this. im using hp officejet and i have a paper jammed for 3 days inside the printer, we followed the first video tutorial from the printer screen but it only showed how to remove jammed paper stuck outside the printer.

[@HPSupport]

+Alexius Czar P. Vergara I am glad to know that the video has helped you fix the issue.

[@75west]

best video on clearing a paper jam very thorough

[@HPSupport]

+Peter Brimacombe Glad it was helpful!!

[@jazzi04]

Thanks a bunch I had to clean the rollers now the paper is printing.. Great video. :)

[@HPSupport]

+jazzi04 That's great! I always like hearing it is the easy steps that resolved the issue. Have a wonderful day!

[@jazzi04]

Thanks :)

[@DJ239]

thank you! I was so frustrated, cleaning the rollers did the trick!

[@HPSupport]

+DJ239 That great to hear. I'm happy the video helped!

[@shaysims1521]

I have to tell you thanks because you helped me & my mom out a lot .

[@4444kingskid]

Great video! I had a paper jam issue on my HP Envy 4520. I finally found the torn piece of paper, but now I can't put Humpty Dumpty back together again. The problem includes the paper path cover (I can't get it to snap in place so the scanner cover will close), the thing with the white sprocket roller on it, and a little plastic curved piece that I believe has something to do with double-sided printing. I hope this makes sense since my technical terms are a bit lacking. Thank you!

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in putting back the parts. I will do my best to assist you. Please refer this document to fix the issue: bit.ly/3A3FSWB Binu - Social Media Tech Support

[@4444kingskid]

@@HPSupport hi, thanks for responding. I looked at the video. The piece doesn’t click down when I pushed it like it did on the video. I had to pull out the thing with the wheel on it and then the little white duplex piece came out now when I try to put it back together the cover doesn’t shut and click like it used to.

[@HPSupport]

Thanks for the reply. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@andydsecondary8930]

Hi, this video was of great help. I had the printer a few days and all was fine baring the odd paper jam. However, today I spent 2 hours trying to print two pieces of paper. Moved my printer off the carpet, placing it on a hard flat piece of wood. I did this after you mentioning placement on a flat surface - this made the feed run smoothly. No printer jams since. I was about to return my printer to the store for a refund. THANKS. (I bet placement issues will have caught others out too or may be likely to.)

[@HPSupport]

Andy Dodds That's great to hear! And thank you for pointing out that the printer needs to be on a hard flat surface for other people who also own this printer.

[@jennyruizdiaz9553]

THANK YOU!!! FIXED BY MOVING MY PRINTER FROM THE CARPET FLOOR TO A TABLE (FLAT SURFACE). *****

[@justjenna4066]

thanks I didn't see the clips to pinch until I watched your vid. Very helpful. I was about to return it to store.

[@HPSupport]

+Just Jenna That's great to hear. I'm glad it helped so much!

[@weleshboatian5159]

excellent video, it might help others if all the printers covered is this video where put in the Header description. + how long/many pages approx should rollers be cleaned to keep it in tiptop condition? P.S. I think that the "instant ink" is great and thoroughly recommend it 5 *****

[@MitschyMitsch]

i just cant reinsert the paper path cover why is it so difficult :(

[@finalfantasyfreakk]

Were you ever able to reinsert it? The cover on mine doesn't want to go back in..

[@OK-sq4oj]

Me either!! This is my problem right now.

[@kristinesikora137]

i can get the rollers and plastic piece back on

[@dragonshafter2nd991]

It is ez that means u r lazy

[@ashleygalaba637]

@@kristinesikora137 same!!!!!!!

[@lizreeve3280]

Brilliant and simple to follow! Thanx

[@HPSupport]

+Liz Reeve You're welcome!

[@Lakshmi004]

Thanks Team. Found the tutorial very easy to follow ..

[@HPSupport]

Lakshmi Prabhakaran You're welcome!

[@elainelily9910]

KEY POINT: Listen for the SNAP as you put the long thing with the gray squeeze handles back in place. Spent over an hour of my life I will never get back trying to get out of the paper jam loop.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6054caMMp Regards, HP Support

[@bigshae1able]

fixed. thank you. It was the cleaning that fixed it.

[@HPSupport]

+Aaron Shaefer You're welcome. Glad to know that cleaning fixed the issue.

[@shivpatel9270]

Omg I'm a kid I thought I broke the printer Thanks so much you saved my printer I liked

[@HPSupport]

+Shiv Patel You're welcome! Glad to know that the video helped.

[@JolieKincannon]

thank you so much, sir. You saved my life BIG TIME

[@HPSupport]

+Jolie Kincannon It's great that we could help!

[@kdanielas19]

Thank you 🙏🏼🙏🏼🙏🏼 I am not tech savvy and I fixed it !! 😁 but when I plugged it back it turned on automatically but it said something like “you didn’t power off correctly , make sure you use the power button to power off to avoid it to break down” something like that 🥶

[@HPSupport]

+kdanielas19 Glad to know that your issue is fixed. Please power off your printer and then power it on. It will work fine.

[@vidaopoku2456]

Works perfect!! Thank You 😊

[@HPSupport]

+Vida Opoku Glad to know that the video has helped you fix the issue!!

[@TheFinkkid9]

THANKS! I had to clean the rollers!

[@HPSupport]

Glad to hear it was helpful. If you find that the rollers need to be often cleaned, check the quality of the paper you are using. Cheaper paper is more likely to leave more residue behind.

[@karima8169]

this was extremely helpful thank you #hp are the best printer company ;)

[@HPSupport]

Thank you very much for the feedback!

[@QueenGoddess7]

Very helpful, thank you very much!

[@chrissage1551]

when i pinch the two gray tabs to remove they do not come off. It is really difficult to move it.

[@summerwickens9210]

Thank u so much this video helped 1000000%

[@HPSupport]

+Summer’s Life I am glad to know that the video was very useful to you.

[@sandyoster14]

Thank you so much! I good not figure out how to get the paper out from under the paper path cover.

[@HPSupport]

+Sandy Oster You're welcome.I'm glad the video helped so much!

[@rxtech72002]

Tell me why I just bought this printer and it wont let us get passed the alignment stage. It jams everytime, folding the corners of the page as it feeds. Why is that? I wiped the rollers already and removed all the jammed pieces

[@Lyviatin]

Maybe the tray that comes out for the paper isn't pushed in all the way. Try pulling it out as far as it can go, checking under the printer for anything stuck, then push it back in all the way. You can look at the bottom of the printer while doing it, to make sure it closes.

[@Chameleon091]

I wish this helped me more. But my problem looks like its the little Wheels/Rollers in front of all that that is eating the leading edge of the paper on the return trip to print the other side. I have only had this printer for a few months I think and it is already down to printing only one side of one page before the paper jams up in the front. I looked around and it really does seem to be the front ones . But I didn't see anything about what to do about them in this video. Is there a video for this problem? Please help I really can't deal with anymore tech stuff giving me crap ... If one more device acts up on me I think I will have a screaming fit!! LOL

[@HPSupport]

Chameleon091 You can use distilled water to moisten a q-tip and use it to clean the rollers thoroughly. You will need to let them air dry before trying to printer. This can happen in dusty environments. You may want to look into a printer cover to protect it from dust.

[@Chameleon091]

Should there be a whiteish greasy film on the rollers and the bar there? Is it some kind of lubricant for the ink carriage? Can I clean it off or is it needed there? I don't think it is a dust issue since I keep it covered all the time trying to prevent the cat from getting up on it..lol Btw, the video doesn't show cleaning where I am talking about. It only shows the back area not the little rollers up front. That's why I didn't think cleaning would help with my problem. LOL Thanks for replying and I hope we figure it out since I really can't keep a device that isn't working right and I hate to return it and start my search all over again...grrr...lol

[@HPSupport]

Chameleon091 The only other option you would have is to call HP Technical Support and they can service it or replace it depending on how new it is.

[@hudsondixon8583]

Thank you to this video I fixed my printer.

[@HPSupport]

+Hudson Dixon I am glad to know the video was helpful to you. Thank you!

[@elinathapa2779]

Thank you so much for the video, it really helped me alot (:

[@HPSupport]

Elina Thapa You're welcome!

[@melizatorres617]

Thank you, really helpful

[@LauraMartinez-tg7ux]

Thank you so much for this video, It was a blessing

[@HPSupport]

+Laura Martinez You're most welcome!!

[@shikhasati6444]

It was the best thing to do in my case very easy and quick

[@HPSupport]

+Medhansh Sati I am glad to know that the video was very useful to you.

[@AI.855]

Very helpful.thank you.

[@HPSupport]

+Ahmed Ibrahim I am glad to know that the video has helped you fix the issue.

[@vbard771]

Very big help. THANKS!

[@HPSupport]

+vbard771 You're welcome!

[@meena-hs8xj]

Wow this actually worked!

[@HPSupport]

+Lets Have Fun I am glad to know that the video has helped you fix the issue.

[@adimoon8693]

This was really helpful thanks 👍

[@HPSupport]

+Adi Moon Glad to know that the video has helped you fix the issue.

[@sankalpsbloodreign]

Thanks..the video was of great help.

[@HPSupport]

sankalpsbloodreign You're welcome!

[@Jacob-dj1bv]

THANK YOU I got my mums printer working thanks to you, God bless

[@HPSupport]

+Jacob Romeril You are very welcome. Glad it helped!

[@devlinburns8496]

A problem happened I turned the printer off when the paper was stuck I was trying to print something on my iPad it said the printer is unavailable on my iPad I said continue on accident then it said the printer is not available I said cancel I saw the video I turned it back on it said turn it off to avoid damage what do I do

[@HPSupport]

+Devlin Burns Please refer to the instructions under this document to fix this issue: bit.ly/3ySbKsY

[@kellycachimuel703]

This steps can be done with the eco thank 2550? anybody can help me this?

[@lschicadetx]

everything i connected, it prints out the test page so i know i have ink, but when i try to print from email it won't print

[@suzannecoppola7772]

I just bought a officejet pro 6975. I removed all packing and loaded the cartridges but the moment I turned it on it has a "document feeder jam" error. This occurred before I even tried to print anything. I have removed all doors and looked at all rollers. I have disconnected and restarted and still error. Any suggestions would be great. This is beyond frustrating.

[@HPSupport]

If you haven't already, try following this document: HP OfficeJet Pro 6900 Printers - A 'Paper Jam' Error Displays - ( ow.ly/ccun304i2hI ). It is quite likely that either a bit of packing material or has fallen into something causing the error, or a piece of tape is still left somewhere.

[@JoColl44]

Oh no. How do I get the duplexer in then? I had to remove it because the printer kept paper jamming. Why won't it go back in. Thanks.

[@HPSupport]

+Joan Collins There are no steps to give you to put the duplexer path cover back into the printer because it was not designed to be removed. I would recommend contacting Technical Support to determine what options are available. Please call 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region, please click on this link ( ow.ly/4nkvD8 ) to find the Technical Support number for your country/region.

[@JoColl44]

+HP Printer Support but it wasn't attached. Just laying there. The one with the rollers. I'm out of warrantee. 2 years since I purchased it. I can't get help from support. I'm going to have to buy a new printer. Didn't want to do that. It took awhile to set this one up. I don't want to do it again. I'm so frustrated. This printer model has problems with paper jams or this wouldn't have happened.

[@tonypappagallo7564]

Great video....thanks !!!

[@HPSupport]

+Tony Pappagallo I am glad to know that the video has helped you fix the issue.

[@manpreetkaurkalra7049]

Thanks for this valuable video it worked for me thanks !!!

[@HPSupport]

+Sunil Kapoor I am glad to know that the video has helped you fix the issue.

[@suttonmckinsley746]

How do I pull out the input tray ?? Please help

[@seiblair43]

It worked, thanks so much. :)

[@HPSupport]

Hi Susan, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@abbasgatie3215]

the paper was deep inside so i took the cleanout a parts and i dont know how to put em back in plz help

[@miltontucker4350]

This helped a lot! Thank you!

[@HPSupport]

+Milton Tucker I am glad to know that the video was useful to you.

[@millylibbyxo2486]

Thanks this helped a lot

[@HPSupport]

This_is_besties Happy to help!

[@estrellafragoso4543]

thank you so much for the advice

[@HPSupport]

+Estrella Fragoso I am glad to know that the video has helped you fix the issue.

[@valeriaortiz1639]

THANK YOU SO MUCH MY MOM WAS MADD

[@HPSupport]

+Valeria Ortiz I am glad to know that the video has helped you fix the issue.

[@fernandocuevas8558]

you are life savers i was about to get in touble

[@HPSupport]

+fernando cuevas That is great that you were able to get things working again!

[@OctasLP]

thx it heps me a lot I fixed the printer

[@HPSupport]

+Octa's Gameplay I am glad to know that the video has helped you fix the issue.

[@am10231]

Hp I have a problem with my printer that I can't connect to my wifi it would be great to make a video about that

[@HPSupport]

+Akash M The instructions for setting up your printer for wireless connection can be found in these documents: Wireless Printer Setup (Windows): bitly.com/2HQmRss or Wireless Printer Setup (Mac): bitly.com/2HPy9xb

[@gunjan22able]

HP DESKJET INK ADVANTAGE 3545The paper has jammed at an unusual place as the videos and rest of the solutions available online don't show this case. the paper seems to have rolled up on a rod in between which is neither near or under the paper path cover nor near the place from the paper is inserted. Its rolled up on a rod somewhere in between... Need Help !

[@HPSupport]

+Gangesh Gunjan Please use the "A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series" document ( ow.ly/YlCrw ) as a checklist. I suspect the steps you are looking for are in the document.

[@blackbeatzmuzik5564]

Please, I just got a new HP Deskjet Ink Advantage 4515. I try to set it up but I didn't turn the printer on after taking off all the tapes out of it. I installed the cartridges first before turning it on and the printer didn't turn on. When I open the lid where the scanner section is, it tries to move with the light showing but it doesn't move. I try to remove the cartridges but only the coloured cartridge is able to come out while the black cartridge is stuck. Help please

[@HPSupport]

I'm going to post my answer from the other video here. I hope it helps. To ensure I am understanding you correctly, are you indicating that you are experiencing a carriage jam? If yes, please work the steps in the "HP ENVY, DeskJet Printers - The Resume Light and Ink Alert Lights Blink" document ( ow.ly/NKQ5301L2XZ ). Otherwise, if the scanner light is coming on and not moving, I recommend that you contact Technical Support, this document has the different support options ( ow.ly/5m7M301L6Lh ).

[@dongarland5925]

HI. Having tried everything that was stated in the video, I am presented with Paper Jam, even when there is NO paper in the tray. Been at this now fro about 1hrs and nothing seems to stop this message. There is no paper jamed and no paper in the tray - Help?

[@HPSupport]

Don Garland Sometimes there is a tiny piece of paper still within the printer that is triggering the sensor. I would advise you to use a flashlight to check for any torn pieces that may still be in the printer. If you are 100% sure there is none and you are still getting the error call HP Technical Support.

[@dongarland5925]

Hi and many thanks for your kind reply - I have come to the end of the line - The display now says "improper shutdown"! and then says there is a paper Jam. There is no paper even loaded - It looks like this printer which was bought for me in JUNE this year has gone wrong - What should I do next please - Don

[@HPSupport]

Don Garland As the printer should be still under warranty I would recommend you contact HP Technical Support as they may have to service the printer.

[@jolz24]

Help, duplexer cover wont go down after i have lifted it, what to do?

[@HPSupport]

+Joe Maunge Please refer to the instructions in this document to fix this issue: bitly.com/2wQFiIF

[@christinas2619]

i have tried many things and it still says user intervention and whenever I print it jams. I have cleaned the rollers and made sure the white ones r springy. I need this printer to work. can u help.

[@HPSupport]

+Christina S I have two documents for you to work through. The first one, "A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One Printer Series" ( ow.ly/3hmm3004LUJ ), I suspect you've already completed most of the steps contained in it. If you have completed the steps in that document, and you are still getting a message, please follow the steps in the "A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One Printer Series" document ( ow.ly/kFYx3004MfZ ).

[@suttonmckinsley746]

I got it now thanks you very much!

[@HPSupport]

I am happy to hear you got it resolved.

[@vanphan1641]

So much helpful

[@HPSupport]

+van phan I'm happy to be of assistance!

[@JoColl44]

I removed the duplexer path cover to clear a paper jam. Now I can't replace it or the cover with the pinch tabs. I've tried for days. Hours on end. I'm so frustrated. Can't use my Envy all in one. Please! Can anyone help me?

[@HPSupport]

+Joan Collins The duplexer path cover is not designed to be removed, only raised into an upright position. If you meant the paper path cover, then please review the "A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series" document ( ow.ly/4nfCyF ) to ensure that there is nothing that has been missed. It has some great diagrams in it.

[@akbarmakhkamov8572]

My printer doesnt print , i have paper inside my printer however they say it is out of paper, what troubleshooting i need to do?

[@HPSupport]

+Akbar Makhkamov Please perform the steps mentioned under this document to fix this issue: bit.ly/2r8iWQP

[@danimal8205]

Hi I just setup an Envy 5660 and Im constantly getting paper jams and stuck ink cartridges. Theres no paper jammed too! Please help this is very frustrating :C

[@HPSupport]

Danimal If you have completed all of the steps indicated in this resource (c04348351), A 'Paper Jam' Message Displays on the Control Panel, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@danimal8205]

Alright. I'll send this back for a check up. Thanks

[@robobobo2320]

thanks so much for the help.

[@HPSupport]

Thanks for the shout out! I'm glad it help you.

[@kristinesikora137]

i cant figure out how to get the duplex cover back on

[@HPSupport]

+kris Please perform the steps mentioned under this document to fix this issue: bit.ly/2w2yp9n

[@kristinesikora137]

HP Support thank you for the reply but the steps you sent me do not show how to put the plastic piece back on. @@HPSupport

[@advitiyasingh6573]

Can we load a paper of 240 GSM in it?? Because thin paper is feeding in very easily but my photo printing paper for inkjet which is of 240gsm goes a little in and then get jammed...

[@HPSupport]

+Blaze storm 904 Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in the following document apply to both real and false paper jams: hp.care/2qKNUAo

[@advitiyasingh6573]

HP Printer Support the problem is that it goes in and then it doesn't roll so that it could be taken for printing, it's like it isn't able to take in that paper or unable roll it.when I put a thin paper it easily feeds and print the paper.

[@HPSupport]

+Blaze storm 904 Please refer Paper-handling specifications from this document to know about the supported paper sizes for your printer: hp.care/2uUD2Sp

[@advitiyasingh6573]

HP Printer Support well my paper size is fine lower than the limit. So still it doesn't work then what should I do? Replace the part of that area? And thanks for giving all answers

[@sunlee8530]

Thank you so much!

[@HPSupport]

Sun Lee You are very welcome. :)

[@valerietorres6659]

Thank you! This help me so much! :)

[@HPSupport]

Valerie Torres You are welcome, it's wonderful to hear that it helped you.

[@hudathoriq9098]

thanks helped me alot

[@HPSupport]

Happy to hear the video was useful to you!

[@SurakshaBN]

thanks alot!!!!!this really saved my day!!:')

[@HPSupport]

+Suraksha B N Glad it did the trick!

[@SurakshaBN]

+HP Printer Support yea:)

[@mmargret67us]

Thank U Soo much I Needed This

[@HPSupport]

You are very welcome.

[@flutters.mp4]

Saved my life

[@HPSupport]

+dennisdosestuff I am glad to know that the video was useful to you.

[@terrymoser47]

Thank you very helpful :)

[@HPSupport]

I am happy to hear it was so useful to you!

[@terrymoser47]

I never knew that part came out, i would have probably taken it to a shop :)

[@rajanimn8689]

Thanks you for saving me

[@HPSupport]

+Rajani M N I am glad to know that the video has helped you fix the issue.

[@jaythomas1010jt]

Thanks so much

[@HPSupport]

the_mysterious_fox You're welcome!

[@SahilAnsari-ct8ix]

very helpful

[@HPSupport]

+Sahil Ansari I am glad to know that the video was useful to you.

[@SahilAnsari-ct8ix]

yes it was very helpful for me thanks once again...

[@rosieliriano4633]

Even though I did all the steps for the paper jam, it still says it. I did everything I could. any more advice?

[@HPSupport]

+Rosie “Cutie” Liriano I have two documents for you to follow. I know you may have already completed some of the steps, but please complete them again in the order presented. Please start with the "A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One Printer Series" document ( ow.ly/100n8f ). If you still have the issue, then please follow the steps in the "A 'Carriage Jam' Message Displays on the HP ENVY 4500 e-All-in-One Printer Series" document ( ow.ly/100nhd ).

[@nvyharrison]

Thank you so much! :)

[@HPSupport]

+J Harrison I am glad to know that the video was very useful to you.

[@varamirez31]

How do I remove torn paper that is stuck in printer?

[@HPSupport]

+varamirez31 Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3KRjHWs

[@MrPeelhere]

How come everytime i print a double sided paper the printer always get jammed?

[@HPSupport]

+fzzf I recommend following the steps in this document on A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series. This resource can be found by Google searching "c03754704". If the issue continues, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@ICC-702]

Thank you!

[@HPSupport]

+I. Carrillo I am glad to know that the video has helped you fix the issue.

[@kebabgheadoffice7471]

Thanks

[@HPSupport]

+KEBABG KEBABG I am glad to know that the video was useful to you.

[@swoovey]

I have a HP ENVY 4527 and the paper is jammed inside the printer

[@HPSupport]

+杰伊 Please perform the steps mentioned under this document to fix this issue: bit.ly/2Ovedbj

[@richardrosales1899]

The paper is clearly stucked on the printing station where the ink carriage moves. Help.

[@HPSupport]

+Richard Rosales Are you using an HP Envy 4500 e-All-in-One Printer?

[@ThatBoyGui]

Thank you

[@HPSupport]

imgucciyoupolo Happy to help!

[@yasiralfarag8633]

Thank you so much!

[@aaauurfggggaagasfgffgggdxc5917]

Mine is stuck deep inside the tray with only a little bit sticking out

[@HPSupport]

+Lila S During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel. This indicates that paper might be jammed inside the printer. Please follow the guidelines in this document to fix this issue: bitly.com/2wQFiIF

[@reviewbruh1771]

thanks

[@HPSupport]

+Hange Zoë You're welcome!

[@0____________0_____________0]

i couldnt find any paper but it still says something is jammed

[@HPSupport]

+Huttol Please follow the guidelines under this document to fix this issue bit.ly/2w2yp9n

[@0____________0_____________0]

@@HPSupport mine is a envy 5010 and when i tried to do the things is the guide there was no paper in sight

[@SuperWhitesnake1]

I removed the duplexer cover and can't get the dang thing back in.

[@HPSupport]

+SuperWhitesnake1 Press on the hole of the duplexer path cover to lift it up and press the tabs to place it back into the slot. You can refer page 66 and 67 from the user guide:hp.care/2o2kTfG You can also follow the video: bit.ly/2sYHSL0

[@SuperWhitesnake1]

HP Printer Support Thanks. I actually spent 2 hours online and on the phone with hp. I'm getting a replacement sent out.

[@HPSupport]

+SuperWhitesnake1 You're welcome. Glad to hear you're getting the printer replaced.