DISAPPOINTING! 16 Hours in United 777-300ER PREMIUM ECONOMY from Los Angeles to Sydney

What's it like to fly United Ultra Long Haul? Join me as I review the 777-300ER in Premium Plus from Los Angeles to Sydney. Overall, a rather underwhelming experience with United. The service was lacking, food was embarrassing and the delays and cancellations were very frustrating. The seat however, was nice, as were the amenities that United had on offer to Premium Plus passengers. Is it worth the upgrade? Yes, certainly. Not for the service that United offers, but simply for the extra space you have. 16 hours is a long time to be in the air, but this seat was light years ahead of economy. United charged us $399 to upgrade from standard economy to Premium Plus, a great deal considering what airlines charge for premium cabins.
Flight Information
Airline: United Airlines
Aircraft: Boeing 777-300ER
Registration: N2534U
Flight Number: UA839
Flight Time: 16 Hour 05 Minutes
Seat: 20L, Premium Plus
From: Los Angeles International Airport (LAX) - United States
To: Sydney Kingsford Smith International Airport (SYD) - Australia
Date: Monday, December 20, 2021
Social
Instagram: new.york.aviation
Email: [e-mail]
Equipment
Camera: iPhone12, Sony RX10 IV, GoPro Hero 10
Editing Software: Adobe Premiere PRO 2022
Copyright Agreement
Footage or Photos:
Videos or photos with a New York Aviation watermark are fully owned by New York Aviation and are protected by KZbin Copyright laws. If you wish to use New York Aviation content please contact us before use.
🇺🇸 New York Aviation 2022

[@MODECHARLIE]

16 Hours and 7500 miles of flying , they put you up, fed you through a cancellation, It even seems that you had a nice crew, decent seat, and in the end we judge the overall airline service based on the fact that you didn't get scrambled eggs and bacon for breakfast.

[@goofsaddggkle7351]

I was thinking the same thing. Was looking for a negative the whole time. A cold breakfast - the horrors! Some people…..

[@MrMtm13]

It is not about that alone. First they have to accommodate you for the cancelled flight. It s not like they went out of their way to be nice. And then, I think the point he is trying to make is that you pay a premium price for premium service and there are some things missing. I flew united premium plus once and had the exact same experience. Like you mentioned seat is nice, crew was nice (and generous with drinks) but the food was sub par. You can’t help but start making comparisons. I am not a frequent flyer but flew Texas to Sydney on Qantas in 2015 and remember that food begin better than united premium plus. Turkish has better food on economy! than united’s premium. And I agree that it’s disappointing. He is not acting spoiled if you ask me. It just feels like (at least felt like to me) the service is not in line with the price paid. But this is a compliant long being voiced by people that keep recommending non-us carriers for international flights, service is so much better. That being said, I still have an upcoming flight on united premium. Comfy seat is more important to me than a better meal service in economy. That’s me though…

[@amercedes1892]

The only negative I can think of is wearing a mask for the duration of such a flight. No, thanks.

[@goofsaddggkle7351]

@@MrMtm13 Yea fair enough but flights being canceled is about par for covid times. If you traveled in 2020/2021 you probably experienced it. How was it handled? Pretty well by accounts of the video. If you can afford to fly Qantas or Emirates when going international then you should. But to compare the service this person got for the price based basically on the difference between a hot breakfast their sister received - completely apples and oranges. Titling the video “Disappointed” is completely egregious imo based on the service/amenities provided given the circumstances of current times.

[@nenym5281]

I hope he got the compensation for the cancellation and yes the food and presentation is a JOKE for a premium economy class!!!!

[@pastamane]

It’s a decent seat. Lots of leg room. I had to take this plane recently on a 16 hour. Flights are really quite overpriced right now. I used to fly business a lot but prices are just killer. Even when I use miles it’s a pain to use so much more than I used to

[@saundg]

This is one of the reasons that YT reviews are useful. My priority for a long flight is leg room and comfortable seat. If I know in advance the food is going to be lacking, I would buy before boarding

[@packetattack7437]

You should always buy food, regardless, on any US airline, period. These airlines are run by cost cutting CFOs.

[@MauriceRivers415]

@@packetattack7437 That part. You're also getting price-gouged.

[@packetattack7437]

@@MauriceRivers415 Sure, if you procure overpriced sundries and cold sandwiches from the ripoff airport concession stands. Our bags are filled with snacks and sandwiches that we bring from home.

[@MauriceRivers415]

@@packetattack7437 I do the same. Paying those prices for things I know the true cost of, is abhorrent to me.

[@adousylla23]

I always appreciate when a pilot gives the flight itinerary details on the microphone like that ! Not all of them do it these days unfortunately.

[@CarlosAlberto-ii1li]

Better if their not american voiced then l dont need to vomit.

[@crjetpilot]

I don’t talk much on the PA (unless there’s a delay, or safety related info) because I don’t think most people want to hear it. Many folks have their personal devices out, watching movies, live tv, or listening to music. Nowadays, passengers have fingertip access to any flight info. They can view map position, altitude, destination weather, etc. My wish is to give my passengers a safe, and tranquil flight experience.

[@MastrChief]

Pretty surprising to me. I flew HNL-DEN last November on Premium Plus, on a 777 as well and i received two hot meals for dinner as well as breakfast, despite the flight being only 6+ hours long!

[@HowDoYouVideos]

Well done on your video, you kept it interesting with subtitles and no horrible background music.

[@iluvairlines]

Thanks for another awesome trip report, Sam! Sorry to hear about the cancellation and missing a day of your trip but at least they put you in a hotel where you hopefully did some spotting ! 😅 It’s nice that you showed the comparison of UA’s breakfast to QF’s, hopefully UA improves with this. Other than that, they seem like a pretty cool airline, despite their reputation. I, for one, look forward to trying them out again sometime.

[@alvarofavela2918]

When I saw your hotel room I was like “wait, I know that room!”. I work at that specific hotel. I’m glad you enjoyed your stay with us.

[@lisaa8795]

12:54 Nice shot of the air flow. Thanks for posting your experience on UA, sorry to see it wasn't good.

[@Glen.Danielsen]

At 65 years I think I’m finally finding a key to sweet inner peace: Reduce my expectations, enjoy what comes. Joseph B. Wirthlin: “Come what may, and love it.” 🙏🏼

[@ryanshannon6963]

Addendum: "...as long as the opportunity cost is equivalent or less than your reduced expectations"

[@kevinrakow380]

From someone who used to fly very frequently, a good trip report. The lack of hot breakfast on that long of a flight in premium is somewhat surprising. I'd expect a hot breakfast in economy on a flight that long. Flying US versus international carriers is interesting in that the priorities are different. I will probably do Premium Plus if the fare is decent but I want that for space considerations alone and don't have high service expectations. I was a 1K in 2018 and Platinum in 2019 and just was notified of my Gold status for as United didn't extend my old status so I have my 1 Million Miler status. It is sort of liberating. I will probably start flying British in Club to London and Swiss in Business for my other trips. I will now book based on price, hard product and service without regard to carrier or alliance. Reports like yours help me plan future trips.

[@NewYorkAviation]

Thanks, Kevin. I’m glad this could help you out, and I’m glad you enjoyed. Good luck with your future travels. I think BA is a great choice, fortunately with everything opening up we have a large variety of great airlines to choose from.

[@Nicole-fp6gh]

I agree about the food. Even in business I really don't enjoy the food. I try to bring hearty snacks such as nuts, jerky, etc. in case I don't like what is served.

[@bowlchamps37]

@@NewYorkAviation Tells a lot that you only reply to nice comments but not the ones that criticize you for you report.

[@NewYorkAviation]

Idk I was always told to ignore the ignorant hate. I’m happy to have a discussion on how to improve… but most people like to go straight to abuse.

[@hanj31]

this was probably a covid cost cutting measure. United should be back to hot meal on the second meal

[@JBoy340a]

Thanks foir sharing the video. We save up our upgrades for the long-haul flights. We did United to from SFO to New Zealand and Singapore Business Class and it was great. But, that was in the pre-pandemic days. By next fall we should be back up in the air.

[@aeroman5239]

As a Delta FF for over 10 years, my preferred carrier on the SYD/LAX route was Virgin Australia, especially after they updated their Biz Cabin (1/2/1 vs 2/3/2) on their 777-300ER in/around 2015. It's a shame they liquidated their 777s, as VA is now a domestic-only Australian airline. I will miss VA's international crews and cabin product, especially the in-flight bar at the back of Biz Class.

[@AustralianConsultancy]

Whats even worse now is that Delta has lost the agreements in terms of FF benefits between VA and DL. Now the United fans are in for a treat, I have never been with VAs International Crews or even Domestic Crews but I've heard and seen some really good things about them.

[@gorstrom]

It’s criminal that we lost those planes and routes. I get the cost cutting measures but surely they could have kept at least one wide body to keep SYD-LAX alive?

[@gj939]

"Premium Plus" is not actually premium despite the name. It is just economy class with a bigger seat and more leg room. Hence the food being mediocre. All the premium economy products are like this in the United States. For a long haul trip like this it's not a bad proposition, but it's also not really luxury either.

[@ellisz5972]

... and why it's best to fly foreign carriers on overseas trips when possible.

[@Adthin]

I genuinely will never fly premium, I fly biz or first long haul and ultra cheap short haul, if I couldn't afford biz long haul I'd go straight to economy and not even consider premium

[@gj939]

@@Adthin Right, biz on a short haul domestic flight is rarely ever worth it, especially in the US. It is insane that anyone would pay upwards of $200 more to fly "business class" on a CRJ-900 on a 1 hour flight from D.C. to Cleveland.

[@alfredneuman6488]

Flying any US carrier is always going to be disappointing if you have previously travelled on some of the Middle Eastern and Asian airlines. Air NZ and Qantas are not too bad and still way ahead of US carriers too. There is just no comparison.

[@steelcitytv]

I don't know I've never flown it but trying to get to the Philippines from Pittsburgh is a whole ordeal now it seems like it's going to be so much easier so I don't know I think I'm going to try them this time because the other alternative is just a pain in the ass and I feel like it cost more I don't want to stop and all these different places I want to go from A to B and be done I want nonstop flight I don't want to f****** have to stop in Hawaii or stop in Guam or stop God knows where else I just want to go from LA or San Francisco to the Philippines one two three from Pittsburgh

[@alfredneuman6488]

@@steelcitytv Yes, I much prefer direct non stop flights too. I am off to Philippines myself in January.

[@mrjl5253]

Air New Zealand was the worst airline experience in my life. Back when they had LAX - SYD route. They served a soapy Kung Pao Chicken that tasted like lysol on a rubber ducky. On the way back we had some unholy Indian dish that reminded me of the Movie Indiana Jones and the Temple of Doom. Disgusting. That was more than 20 years ago. I hope that they have improved their service.

[@Sogeking995]

Blatantly not true, every grievance in this video is something Delta has solved. Recently flew both ANA and Delta for different legs and Delta service and offerings were superior.

[@ebboy5]

Great video! Loved the sound from the engine start up and takeoff. Yeah…. For long haul international flights, I usually fly foreign carriers.

[@aviationwithjeff]

There was a day when TBIT was busy even that late in the evening. Last time I was in there was so quiet. Nice review in any event. The color of the sky at 18:21 was really interesting.

[@j2simpso]

Golden rule when flying United long haul is either choose the Economy+ exit row seat in the over-wing portion of the aircraft (where there's tons of space) or Polaris business class. Indeed on my last trip to Sydney (pre-pandemic) I flew London Heathrow to Sydney (via Los Angeles) booked in Economy but then did a points upgrade to Polaris business for 35,000 miles + $600 in co-pay. Best part was the whole journey ended up getting upgraded to Polaris business class meaning I was in a Polaris seat for 25 hours + 5 hours at the Polaris lounge at LAX. Oh and the copay actually earned PQP towards my MilagePlus status.

[@ILoveQazaqstan]

God damn you’re lucky

[@fac_t]

I flew United SYD-LAX on that exit row seat. Incredible leg room and was happy with comfort. Didn’t sleep a wink, but I don’t think it was the planes fault. Don’t really remember the food and other things for whatever reason. It was 2018. When I go again definitely going with that or their Business. Do they have a flat bed seat? If price is there that’s a real seller.

[@christao408]

Thanks for sharing your trip. I flew the Premium Plus across the Atlantic in December and had the same conclusion: comfortable seat but food was sad.

[@namanula]

A very comprehensive report. ‘Disappointing’ sure summed up your experience, particularly the food offered in PP. I haven’t been tempted to move away from QF on that route. A couple of points - I thought the climb out of LAX went on a little long… but the take off was great. Oh, & a typo or two: It’s Saks Fifth Avenue, not Sacks, & your destination came up on script as Syndey at one point. Great work 👍

[@mywestsussex5749]

I flew to Sydney from London three flights with United Premium Plus and the return. It was fantastic. Comfort. Service , food .

[@Koala-Express]

My golden rule when flying is to avoid all US airlines when going international. Why be subjected to crap service if you have a chance to experience good services on airlines like Qantas, Air New Zealand, Singapore, Japan Airlines etc.

[@ChrisGugliuzza]

The main reason would be price I assume lol

[@davidclaro152]

Me too. I usually fly the international airlines and have never been disappointed. For Japan-US routes, always non-US airlines. They may be a little more expensive, but well worth the money.

[@_w_w_]

@@davidclaro152 Yup.. except Delta is pretty good. United's flights to Tokyo are terrible. Delta goes extra when it comes to food on Japan routes. Half of the crew are Japanese, so you can tell the service level are up there...

[@davidclaro152]

@@_w_w_ You’re right about that. My family and I have gone with the international airlines, with the exception of American.

[@davidcoker7989]

I could not agree more! When traveling to Europe I don't even bother with US carriers. The only reason to even consider a US carrier for this Australia route would be on Delta as the QF service and reliability of late has been in somewhat of a steady decline and the A350 which Delta now runs on this route seems to have pretty decent service for the price and on a fantastic airplane.

[@sportsman1237]

Also, is there enough room to get out of seat 20L without disturbing seat 20K passenger even if he/she is in full relined mode, leg rest stretched out, and TV monitor out?

[@spinalcrackerbox]

I believe your misunderstanding derived from thinking your food options would be significantly upgraded in Premium Economy but that really isn't the case with most airlines. Also, keep in mind that even some Biz meals can be pretty disappointing. Really, this was a good flight in a great seat. I still prefer getting 3 seats to myself in economy, as I can't sleep in the standard reclined position and wouldn't book PE if I expected a lighter than normal load in economy.

[@Alexramos]

Actually I am surprised they served what they serve on premium economy. Those days are over.

[@dirremoire]

I flew First Class on AA once and the food was terrible. I've had better meals at Denny's.

[@ellisz5972]

The last time I flew Premium Economy on Qantas, they served the food from the front (1st class) as opposed to economy. That's before the pandemic. Not sure if it's changed, but it was appreciated at the time.

[@bobbowie9350]

USA based airlines suck

[@utkarshsharma6019]

I think there is no misunderstanding. The food is below par compared to the other option on the same route.

[@ethanboyd7843]

You reminded me of that airport at night experience that brings back the excitement that burns in me starting another adventure.

[@djtexas4993]

Yeah I wondered about breakfast when they announced only a “light service”- they didn’t give you any expectation of a hot breakfast meal but of course it would have been nice! I’m also not sure about your expectations with the cancellation- the reason it felt like a surprise to everyone including the company, was likely because it Was a surprise. And I’m not sure Any airline in the world, right now, can just easily have 1 pilot on standby for every other pilot- especially for a flight to Australia. Understood it was frustrating, just didn’t know what else the airline could have done or what else you were expecting, besides an immediate cancellation. Was glad they put you in a hotel at least. Good vids and Your Delta video from Sydney was great too!

[@andyrob3259]

But a $10 voucher for breakfast? At a hotel you’d be lucky that got you a juice…. I’ve had like $30 vouchers and that was 10 years ago.

[@onocoffee]

Federal regulations require the airline to put up passengers when flights are cancelled due to reasons other than weather.

[@kenjackson6416]

No excuse for serving that slop.

[@_w_w_]

@@onocoffee And they don't do it. The software will back trace the aircraft and its crew to look for reasons not to cover lodging or food...like "oh...the crew had a weather issue 2 flights ago..." This is international and UA is bound by Australian consumer protections laws, so they don't have much of a choice. If it's in the US, or to some other country, they likely would do nothing.

[@_w_w_]

@@kenjackson6416 Honestly, it's the better looking United breakfast... compare to other routes. The Chobani greek yogurt served is considered "premium". In the back and some less flagship routes, they likely get the lousier yogurt from the "Upstate" brand that's about 30+ grams of sugar with almost no nutrient value.

[@expatjourneys8962]

Thank you for your video. We are flying United premium class on July 2022. From SFO to Narita. At least I will not expect to much. We just like to be comfortable when we fly. We like the leg room they offer. 🤔

[@_w_w_]

UA routes from SFO to NRT or HND are terrible... I am 145lbs and I never never been hungry on any international flights. With UA on those routes, I was soooooo hungry and they had no snack...no nothing except two small meals. Good luck to you.

[@rogercornelio995]

Very nice video and thanks for sharing!!! Happy and safe traveling!!!!

[@gordonause6956]

Love this. Thanks for filming it and posting!

[@louislokuta2463]

Small world: I was on that SAME flight, #839 from LAX to SYD on October 27, 2017. But we left from gate 76A.

[@MyPetDeathclaw]

We just recently flew from Montreal to Denver and Denver to Arizona with United and had no issue.

[@Sydorrah]

Ahhh I took Delta to Syd it was 14hrs in economy I'm used to long hauls lol the breakfast was surprisingly good brioche French toast...pleasantly surprised. Thanks for the sharing.

[@adamwolt8632]

Great video! Enjoyed watching it in my Ted Talks Club. Thanks for sharing the experience with us.

[@kongphirom]

The life on the plant at night looking so enjoyable 💚❤️👍 good luck!

[@midgie4410]

Very well put together video!

[@pete84101]

What time was it when you got to the hotel room after the flight cancellation? A long process?

[@cbiasizzo]

I'm sorry you were woken up by the crew! I'm a flight attendant for a different carrier but I'm familiar with the inflight entertainment system. Flight crews are allowed (and sometimes required) to wake you but only for meal services. If you select the settings logo on the IFE you'll see there's a "Do Not Disturb" button. Your request will show up on our electronic manuals. I'm not sure why airlines aren't including this in the announcement books.

[@NewYorkAviation]

It wasn't a huge deal, I just had not experienced that before. Thank you for this helpful information!

[@gbg975]

I had a first class to Oahu with United , i liked it a lot ! Seats are great, crew is great . The food was still the same unfortunately but I would still not be negative about my overall experience. I just flew last night with united again , economy this time from la to houston, the leg rooms are tight for sure ! Service is ok .. this legroom issue needs a fix for sure ! Not only by united and also by other companies..

[@raymondleongdiva]

First of all I like to thank you for a good video and I enjoyed your humor. So happened to stumble upon your channel. When I was much younger I used to fly alot across the Pacific from Singapore to SFO and sometimes LAX... LAX is really lax it's terrible as an airport. But anyways I am surprised you took United. Even in business class across the Pacific they are terrible and after a few years I have had it and switched to asian carriers such as Eva and of cos my home country's airline SQ! You have reasons for not switching to Qantas becos no matter what Qantas will always be better than the unfriendly skies of United! But still you are safe at home and I am sure enjoying quality time with loved ones... Stay safe my new friend and all the best in your endeavors.

[@dr.baotran8448]

Hi there, thank you for your video. Exactly what is premium economy and how does it work or price?

[@corayye4099]

As far as being woken by crew for service, there is a “do not wake” feature on your screen. You toggle that if you don’t want to be woken up for service.

[@TariqAviation]

Awesome video! Just subbed

[@jackm7221]

How are flights domestically? Ex- New England to Cali. Things like IEF seats etc etc.

[@Sanznachito]

What a fab seat choice, epic views of the almighty 77W! The food offering is totally below par but otherwise the seat and cabin setup looked comfortable. I don’t know if I could ever switch to United, but on the 77W I possibly could. Gutted about the delay, but happy no more dramas the following day. Thanks once again for sharing 🤙

[@NewYorkAviation]

Thanks for watching, Nacho. The 77W was a real treat. LAX-SYD is now back to a 787-9 :(

[@igorm6944]

looks like a decent flight.Last time I flied it was terrible turbulence,so I am staying out of planes.Staying home is much comfortable.))

[@sfvoyage]

The most important factor for me is the amount of seat recline, which I don't believe was mentioned in the video. How many degrees of recline do these seat offer?

[@LLAGor1lla]

6 inches of recline

[@teesong6801]

Are the bulkhead seats better than the other seats in PP? I can choose the seats since my flight isn’t until April. I think I noticed an extra recliner feature on bulkhead seats compared to the other seats.

[@sportsman1237]

Please clarify the breakfast your sister got on her Qantas flight was it the main meal or "light" meal before landing like yours.

[@aussieragdoll4840]

I'm flying UA in July and December... but only between Orlando and LAX. I'm on Qantas the rest of the way back to Sydney. At least I can expect good food.

[@ciarankelly4338]

I like the score rating, thank you!

[@aminingjatt007fromgothamci9]

Im a bit confused about the system at LAX, how do international and domestic flights occur within the same terminals without partitions. Cause T1-8 are mostly domestic flights.

[@wotan10950]

I just flew United Premium Plus Newark-Brussels and, several months before that, Newark-Milan. For the price, the service was outstanding. Priority lines for check-in, better food (I don’t choose airlines based on the food, tbh), and most important, way more comfortable seats. Idk, maybe I’m just not that picky.

[@fotosony]

What’s the difference between Premium Economy and Economy in terms of money and the accomodation?

[@airlift.aviation4316]

Awesome Video! Actually saw my self. I’m the one in the green hoodie at Imperial hill

[@jennyt7612]

I know you said the seat was comfortable but I'd like more detail especially about the leg rest. Does it let you put your feet up in a raised knee position only, looks like you cannot stretch out? Also, although you were disappointed re breakfast I have found that most of the hot breakfast (any airline) tend to be watery eggs, bacon not crisp, so I actually ask for the cold option now - yoghurt /fruit/croissant. Thanks for the review

[@OVTraveller]

Some years ago, my wife and I flew to the US on a United B 747 from Sydney ( Australia) on the upper deck. Whilst settling in, I noted an American couple talking to the elderly male flight attendant. The gentleman passenger proceeded to produce a US $ 50 note and remarked loudly that he was looking forward to receiving 'excellent service'. Failing to produce the necessary bribe what followed was the worse business class flight experience across the Pacific and the last time we flew United.

[@macsmith5572]

Flown United for 30 years ....always problem free ..........Welcome to the American way my friend

[@RoyJNg]

Thanks for the video review of the seat, I usually don't eat on the plane anyway as the seat for me is what I need to rest my head.

[@trentbildstein5610]

What was the price comparison for economy and economy plus on this flight?

[@henrytaylor69]

Thank you for the flight I good time .

[@leopardsgowild]

We'll be flying Sydney to San Fran in May hoping for better breakfast than that... are drinks unlimited?

[@paulkazzer]

Hawaiian might be a better option next time. If time permits it allows a break in Honolulu. Hope you enjoyed summer. The la nina summer in Sydney has been heavy going.

[@billylarkin6362]

Love the video great content. Very disappointing for the cancellation however you say united could have done better. What exactly would you suggest 🤔 I taught the hotel, meal vouchers and re book 9nto the next available flight was adequate? Covid was rampant so I think the short notice was unfortunately unavoidable.

[@andyrob3259]

You think $10 is adequate? On what planet? I’ve had vouchers of $30 flying in economy. On one Asian airline when the inflight entertainment on my and my partner seat wasn’t working; they gave us $100 to use on the inflight duty free catalog (which we got alcohol with). The hotel was excellent and I agree they got that right. But usually if they put you up anywhere else in the world I’d you are not out of pocket until they get you back on a plane.

[@_w_w_]

At LAX, $10 can't get you anything close to a meal. Plus, they didn't pay for extra half day of the hotel, so the passengers are kicked out at the normal checkout time. The delay is 24 hours, what do you expect the passengers to do after checkout? With LAX, you are usually not allowed to check in much much earlier for your flights. United doesn't think about this kind of stuff.

[@unknownperson3691]

$10 for 3 meals? Definitely not enough.

[@einsaan]

My advice is that if you have traveled on some of middle eastern or Asian airlines, stay as far as possible from all US airlines. They just don't have what it takes to be a good airline with world class inflight services. It's good for people who only care for somewhat better customer service which is all the US airlines have. The worst meals, seating spaces and non existent inflight amenities and services in my experience have been all on US airlines.

[@Jl777100]

Wait, why do you go up to SFO before dipping down south to head to Australia? Was the jet stream particularly strong that day? Although, I know the Jetstream goes from West to East, so I'm still confused 🤔😕.

[@TheLayoverAviation]

That In-N-Out burger is the best place on earth 🙏🏼. Yah the food is quite poor for such a ultra long haul. Had it been better I’m sure that United would be tough to compete with. Glad Australia is opening up, can’t wait to go! Nice video buddy!

[@NewYorkAviation]

Thanks for watching! Would love to see you review one of the Emirates A380s to AUS. Or, maybe take a detour to Asia and fly Qantas? Anyway, a lot of options out there, and a lot to look forward too.

[@TheLayoverAviation]

It’s in the plans! But they went mental on ticket pricing during the first week(s) of opening up, so I’ll wait. Emirates is the quickest and easiest way so I won’t take that😁. Hopefully Singapore has a nice offer from DXB. For sure returning on Qantas via the States. We’ll see! And again, awesome trip!

[@OhHeyItsShan]

All US airlines continue to disappoint which is why I travel with Emirates, Etihad, Qatar and Singapore Airlines. Those 4 have never disappointed when it comes to seats, meals and entertainment and usually they do surprise you with a few extras. I've travelled them all in business and all in economy and never been disappointed. I will avoid US airlines until a miracle happens (it won't!).

[@spinalcrackerbox]

You just haven't read enough reviews and can't speak for everyone. All those four have disappointed passengers over the years. Qatar switching Q-suites was a big deal (not too mention the scandal over the female passengers taken off Qatar planes against their will & subjected to an invasive procedure at Hamad airport); Emirates having gone downhill was quite a common complaint in recent years; Josh Cahill's negative review of Singapore Airlines in economy that earned him death threats ...

[@Soccerboiyann]

@@spinalcrackerbox All US airlines are worst than all from 1st world, and many from 3rd world. They only want money, they don't even know what customer service is.

[@neutrino78x]

you're not exactly supporting friendly and free places when you do that....there's always for example Virgin Atlantic or All Nippon Airways, Qantas etc. if you don't want to do a US airline. At least you're supporting a free country that way. :)

[@coolguywithshades34]

I’d take UA Polaris any day over emirates or Singapore business class. Sure the food on is better, but the seat and amenities suck. On UA you get two great pillows, a great duvet, and pajamas on extra long flights. Agree though that qatar qsuite is all around better. Never flown etihad

[@Pz349]

Do you know what have CEO of Qatar done? Qatar is disappointing because of that CEO always blame new aircrafts!

[@rawasianchicago]

FYI, if you are *G you don't need to only use United club, star alliance lounge at TBIT already reopen as of September 2021

[@tasaab]

I’m from NY, and I’ve also been to that awesome in and out burger at the end of the runway.

[@geby590]

Anyway nice, I see the middle meals, not so inviting, I have flown some trips with United from NY to Denver, Denver to Grand Junction and Denver to Frankfurt, Polaris business in June. The IFE was cool, seat was good, the crew was polite and smiling. Since I had a trans atlantic crossing in the late evening and early morning I did not eat so much:) Safe flights to you:)

[@normanbrown3833]

I had the same underwhelming experience flying UA across the Atlantic. It's a decent seat but the food and onboard service is terrible. And the same, but multiplied, goes for Business Class. Which, of course, is why UA tends to be significantly cheaper.

[@ManagerMatt1]

Well, ya flew economy, what do you expect? if ya dont like it, buy business.

[@trafficjon400]

How much cheaper is the point.

[@ManagerMatt1]

@@trafficjon400 I fly 100x a year on United… United, Delta, American… they are all the same, people just like to bitch. Economy to premier is a dramatic difference, from premier to business is dramatic as well.

[@kennymackie4518]

flown Emirates to Greece 777-300er nice plane, good food, great service flew over UK/Iceland/Canada etc on into Newark New Jersey 9.5 hrs.

[@figjam5181]

I flew this same aircraft in Premium Economy a week ago from San Francisco to Melbourne direct. I found the flight great, the food good and tasty, in fact we had a dinner selection, a snack and a breakfast before landing, the seats and space available was great and the service perfect. It was a 15 hour flight. I am 5'10 and the leg room was more than I needed. The staff were very courteous and pilots loved to talk when making announcements. A gold star from me. It is not Business class so I keep my expectations to within reason

[@kevinhoward9593]

I think it's amazing that people are flying again. this time last year airports were more like ghost towns. 12:59 now thats cool. you can see the airflow

[@chosenone5536]

No, people were still flying last year.

[@THExBLAZEx88]

Holy cow bro or she bro you’re putting some MILES in with these! Keep it up as long as the wallet or work supports it haha! Love the content

[@richterkleiber]

Thanks for the video--I understand the points you're making and I'm sorry your experience wasn't better. I actually was happy with my experience with Premium Economy on United, mostly and was grateful to have the more comfy seat. On my particular flights the service was on the inattentive side, but the meal at the time was clearly just one of the ones from Polaris. I'd probably book it again on some flights, and if/when I can use some upgrade options, that gives priority for that as well.

[@hanj31]

Do you have star alliance gold? I know PE doesn’t give you lounge access

[@moseslee9237]

Were the seats comfortable enough to sleep for extended periods of time? I have a flight from SF to Sydney and I'm 5' 10'' and debating if i should pony up to this upgrade just so that i can sleep better.

[@Andrew-sv6zq]

Nice review and video. I'm heading off to Australia at the end of September. We're taking Fiji Airways though. We do get a break in flying with a 2.5 hour stop. Meals are a tough one when flying especially at night. I don't want dinner @ Midnight or 1 a.m. Let me sleep or come by later with food. As for the sandwich, they should keep those in the galley and if you want one, they should just have you go back and ask. That way, they don't have to wake up anyone. The breakfasts are designed to be light. I don't eat Chobani yogurt so that's a waste of food. ✈

[@Hi_its_Kartik]

can chime in here, flew from Sydney to SF via Fiji, the 2.5h break was nice, had lounge access so I ate lots of good food, had a shower and drank some local beer. Warm and friendly service!

[@scottso241]

it be fun if you had a scanner so you can listen to the pilots and tower i have a few radios that does that

[@sangeethakesavan]

I never had such worst food in long haul flight. For a 17 hour flight, the amount of food given was too little.

[@NeilJR]

Some of us are just happy to get from A to B safely and without hassle at a reasonable cost. Delays/flight cancellations are always part of air travel and have been exacerbated by covid. I have been flying United from Sydney, around the USA and back for two decades in economy. Never had need to nitpick or whinge.

[@awnutz]

I’m with you on this

[@shaunyip2153]

Then why are you watching this airline review video if you are so indifferent to inflight service? I recommend you watch airplane take off and landing vids instead of inflight reviews if that is the case.

[@NeilJR]

@@shaunyip2153 Who are you? The comments police? Get stuffed!

[@lewisbale1]

I would have been upset too about the snack after flying for almost 15hours! I haven't flown internationally since jan 2020 on Delta 777 First Class and we loved the service.

[@Roman-ef9gq]

Hi, What destination you ve flown to on First? I mean, an international flight or domestic

[@carlosdad2204]

I used to fly PanAm trans-pacific. When United bought the routes, I gave them a try and switched my return to Cathay Pacific. Extremely disappointing first class service.

[@tfung8]

Cathay also has crappy service. It is going under only one flight a week and heading to bankruptcy soon.

[@sanitman1488]

Yep indeed Pan American World Airways offered service Emirates or Singapore Airlines today give !

[@carlosdad2204]

@@tfung8 I've been retired for 16 years, so my last round trip to Asia was in January, 2006.

[@andyrob3259]

@@tfung8 yea but the point is, it was never that way. It’s only lost it’s way relatively recently.

[@rawasianchicago]

@@andyrob3259 actually CX lost its way 10 years ago already in economy, now is even worse, one extra seat per row on 777, legroom is reduced so the screen in front of you is so close to your face

[@Arvixian]

Ill fly with premium economy on 6th september from Amsterdam to New York! After this video i know a little bit what to expect!

[@theswordguy5269]

You have to remember something important. On US airlines, you generally get lesser service than on many non-US carriers, but the prices are generally cheaper. US carriers really fragment the cabins and various travel options, which can keep the price down for the average flier. If you can do without a serious meal, then its the way to go. Actually, the fact that United still serves meals in any economy cabin is refreshing, as they did away with them on most flights, including many transcons and flights from the mainland toe Hawaii once the pandemic got really going, and are only now slowly reinstating meal service across the network. Overall, United offers a good deal and decent if inconsistent service. I personally have a love-hate relationship with them, half of my flights with them being wonderful, the other half compromised by surly employees and poor service. Then again, I fly domestically, so perhaps I'm experiencing a lesser quality employee group than international travelers? Seriously, I've been around some wonderful United employees, some of the best in the biz, and few who just don't care.

[@rileyk99]

I think its important to remember that you made a journey in less than a day that used to take months and you might die of a broken leg or get scurvy.

[@lcfflc3887]

We aren't asking for too much, just give us more leg room for God's sake 👈 from 1995 till today 2022 you guys (airliners) had been making those seats smaller thinner and the space between them a lot less every 5 years, and the cost per flight tickets had increased like 3 times since then which is so ridiculous, now only one free bag allowed and the Carry on bag had gotten smaller. and industry that used to be great now is just whatever.

[@visionist7]

Sadly their international staff have the same reputation. They're assigned on seniority rather than quality or enthusiasm. So many of them are cynical and worn out

[@Xdtrl]

I take anywhere from 60 to 100 flights with united a year. Even as a 1k with them, Most Flight attendants seem burnt out or have a serious control/power complex since the pandemic.

[@ascotberks2018]

@@lcfflc3887 air travel has never been cheaper. It’s now affordable for most Americans to travel multiple times a year, including international.

[@Ch1n4Sailor]

Wow, I actually may have seen you when you were spotting a/c at the location next to In & Out burger...

[@catherinenalumansi2253]

In 2015 I flew with United from London to Chicago. I expected over the top service but I was very disappointed. My seat cushion to seat on was broken and sliding out easily. The plane looked like it was from the 90’s. I am very skeptical about flying with United again. Nothing was memorable about that flight

[@chineduonyemaobi8584]

How was the turbulence on this flight? How can one be on a plane for 14 hours? That is so long.

[@kraif]

fellow new york aussie!! hope you enjoy,

[@solsticebaby]

Let me get this straight: They canceled your flight and then they put you up in a hotel and gave you a food voucher? Dude. It doesn't matter if they are supposed to or not... That so rarely happens. Did you buy a lottery ticket after? 😂 Really appreciated the subtle humor in this video and how I finally got a glimpse of how the seat reclines in premium. Plus. My friend and I are top of the upgrade list from San Francisco to Singapore coming up, but if not we will be premium plus so it's good to see what That cabin has to offer. I also really like your style with the different things that you film. Very well done. Cheers!

[@get2dachoppa249]

Want to add how much I enjoy this format. I've unsubscribed from more than a few trip review channels because the reviewers give their faces way too much screen time.

[@cndam]

Nice review. Thank you. Love the format. Hate when people do voice ver. Omg. So much single-use plastic.

[@johnmeye]

I had a lot of fun watching this whole video👍

[@super-etendard]

how is the nav course? i guess it wouldn't fly over the pacific ocean all the way from USA to Australia. would it be detouring through Japan, Taiwan, Indonesia ?

[@super-etendard]

18:17 oh,,, it goes over the pacific ocean almost all the time cruising to Aus. ,,, didn't know. as i know there are some criteria that the airliner should include the nav points on land or within some distance from land,, my knowledge would not clear or correct though,,,, but never expected it is like that!

[@Tora8688]

What camera did use for filming this video?

[@dougtube9870]

Those long haul trans Pacific flights are a killer. I'm getting too old for them, but might be going on another one in March.

[@kickedinthecalfbyacow7549]

Are you getting younger in March?

[@dougtube9870]

@@kickedinthecalfbyacow7549 I'm getting too old for them. Doesn't mean I've completely stopped. But my body pays a higher toll than it used to. Turns out March is a no-go. Maybe the summer then. Gives my old bones time to prepare.

[@lisa.user-xm7kz2tb6x]

Ty for this video. ✌🏻❤

[@meanone111]

I really hated the 3-4-3 layout United has on these B777 because it becomes too cramped and a bit unpleasant. This was a 14 hour flight to Asia in 2018 and I had the aisle, but everybody kept bumping into my arm or shoulder and even the service carts kept hitting the leg of the seat. The food was disappointing back then too.

[@mikeske9777]

That particular 777-300 ER was one of the last 777 I worked on the interior installation before I retired from Boeing. I worked on the 1st 777-200 delivered to United and retired after almost 30 years of working on the wide body lines in Everett, Washington.

[@macboy19]

From a UA employee - thank you. Your work lives in the sky and the quality shows.

[@billbridge7458]

She's a beautiful ship. Kudos to you and your co-workers. To me, one of the most awe-inspiring sights to see is a Boeing wing flexing under load! Many folks just don't realize how many "miracles" have to happen to lift hundreds of people at a time and sling them ,safely and comfortably, halfway around the globe!

[@mikeske9777]

@@macboy19 Thank you for the complement. It was what I consider the last great airplane Boeing built.

[@mikeske9777]

@@billbridge7458 Yes the wing flex is amazing it is even more pronounce on the 787 just amazing to me

[@NewYorkAviation]

Thank you, the cabin was beautiful

[@kevinvaz4320]

That breakfast though! Despicable. But hey, at least Lucy and you got the same Chobani yoghurt, eh!