Flo by Moen Water Sensor Setup

[@mancyteacher]

Same thing was happening for me! Our internet went out and it was doing exactly what you were showing. I figured out the problem! If you’ve connected device previously, you have to do a HARD RESET before pairing again… 1) push reset button until it blinks blue 2) press and hold reset button AGAIN until it blinks purple; 3) wait for light to stop blinking; 4) NOW you can add the device!!

[@CyberMedics]

Thank you for the insights. Didn’t know what was happening. Also thanks for commenting and subscribing!

[@larrybustamante8906]

Thank you, Thank you - This solved my problem. I was able to configure my device.

[@CyberMedics]

We went with YoLink’s water protection system. It was simple to implement and much more cost-effective. Happy to hear you had it sorted.

[@anthonycappiello8153]

This worked for me. After the light turned purple I tried to connect, and it failed. I hit the reset button again to get the blue flashing lights, and it connected with no problem.

[@TRAYZ06]

I have 15 water leak detectors, and the first one was incredibly difficult to get to work. Found the fix though! Close the app after the last failed attempt and remove the battery. Open the app again, add a new device ("water leak detector"), name it, and put the battery back in. On the screen that asks you to press the reset button for 5 seconds, perform a hard reset: press and hold for 5 seconds, release, and repress for at least 5 seconds, or until you see a pink light go on and off. The unit is reset. Now press and hold the reset button for 5 seconds, click the two checkboxes, and go to the next screen. On Android devices, this will initiate the prompt to connect to the network, etc. If Android does not automatically initiate the prompts, repeat the process. After I learned this, I was able to set up the other 14 painlessly. Good luck!

[@emmat3531]

Thank you, @mancyteacher!!! (See their comment.) I was headed toward a very frustrating experience. I reset my router and managed to get the first device set up. However, I had to give it a few tries and learned to be patient. I found it essential to wait for the app to prompt me instead of manually playing around with the wifi settings on my phone. The setup time gets shorter with each additional device.

[@CyberMedics]

Emma would you please like the video and subscribe to support our effort to help others? Thank you for commenting.

[@sheltiegirl6605]

Thanks for the video. I had the same problem with my first device. VERY frustrating... I wasted too much time on it. I returned it and got a second device and got that one to set up. Wish I had seen mancyteacher's comment before, maybe that would have solved my initial problem.

[@CyberMedics]

Appreciate the feedback & agree that maybe we would have both been successful. I like Moen's water valve, but their sensors have been the hardest to set up. The cost is expensive. We use the Yolink water valve, which seems to be the best value in the market place. Thanks for commenting & Subscribing!

[@immuimran1029]

Hi... I have a doubt on puck sensor. What is the difference between puck sensor and normal water detection sensor.?

[@TharakaUkwatte]

Same issue for me i got 1 connected, now this cause issues

[@stimannzz]

Hi from Canada, thanks for the video…. Did you try again since then? If yes and still not working, what other devices would you suggest?

[@CyberMedics]

No haven't tried again. It was a time when Aws was having problems. Maybe that was related. We recomend the Yolink system bang for the buck. If money is not an issue I'd go go with Phyn for its sophistication on water flow analysis. Please let us know if you have any other specific questions or we can help in any way. Thanks for commenting hope you'll consider subscribing.

[@CyberMedics]

I compiled a list of our water protection videos here: kzbin.info/www/bejne/bKTXinaomJuGiKs Let me know if you have any questions.

[@PapaA7145]

Same thing for me also. Internet went down for 3 days and now the device will not connect. Instructions are missing for this reconnect.

[@PapaA7145]

Tried resetting and reinstalling. Well this has turned out to be a waste of money, would definitely not purchase again.

[@CyberMedics]

Really hard to set up...I agree. We recommend Yolink. Please see our Playlist kzbin.info/aero/PLXRRf0lV0vUw7Zltm96DdR2ndQDD6ZA-m

[@CyberMedics]

Andy would you please like the video and subscribe to support our effort to help others? Thank you for commenting.

[@randyathanas2926]

That was kind of strange that it wouldn't connect. Was your phone also connected to the network at the beginning?

[@CyberMedics]

Thanks for the comment. The phone was connected. The device could not transition from it's hotspot to the internet. I suspect there was some sort of Moen cloud hosting issue.

[@bagongpilipinasvlog5367]

Very helpful video sa lahat👍

[@RahulUK2007]

My also has this issue.

[@CyberMedics]

I pinned one of the subscriber comments that seem to Address what was going on. You may want to check that out.

[@RahulUK2007]

@@CyberMedics thank you. I have bought simply safe because it integrates seamlessly with existing security hub

[@CyberMedics]

Thank you for the update. Appreciate you supporting the channel by commenting and giving a video thumbs up.

[@mireilylewis8775]

Mancyteacher it worked! Tyvm

[@CyberMedics]

Thanks Mirelly. Glad Mancyteacher figured it out! Thanks for commenting and subscribing.

[@dantedenardis1385]

I bought three of these in May 2021. One by one each of these Flo by Moen devices have crapped out. Everything I do to reestablish connection to the same modem Wi-Fi as before have failed. Batteries have been replaced, I have spent countless hours searching the Internet for answers ,still no Internet connection. Trying to get troubleshooting service from Moen is impossible. I believe their website is no longer working. Stay away from this horrible HORRIBLY product.

[@CyberMedics]

Sorry to hear about your problem, but good to know I'm not the only one that had a problem with these. Hope you "Liked" the video. We have had much better luck with the Yolink water sensors/system. Please see our playlist: kzbin.info/aero/PLXRRf0lV0vUzV6kgEiRy88XrAxDBOsZEd. Let us know if we can be of any assistance.

[@CyberMedics]

Did you see mancyteacher comment pinned to the top? Looks like that process worked for them. Maybe it will help.

[@MekaD]

I was never able to get ti to connect to my iPhone. Garbage device.

[@CyberMedics]

I think we pinned the comment from one of our subscribers who finally was able to get it to work. We prefer the yolink water sensors. Please check out our videos on those. Thank you for commenting and subscribing. Let us know what you finally decide on

[@CyberMedics]

Do totally agree though the Moen water sensors are not well designed for activation

[@RYAN_N2TEK]

Junk. Absolute junk. Took it back with in 2 hours. Bought a Cove security system to replace my existing and added water sensors to the cove. Problem solved.

[@CyberMedics]

I've used brands from multiple companies and agree it was the most difficult water sensor to use. Please consider giving the video a thumbs up and subscribing to the channel. This supports our efforts in helping others with technology. Please check out our yolink videos for water sensor reviews that seem to work better. Thanks for commenting and let us know if you need any help.

[@paulholtzclaw8476]

Take the stick out of my eye!

[@brichard9485]

the flo by Moen is garbage and will be going back. keep hanging up and forcing you to reinstall. Never did finish as it gets to a point where it wants to force you to connect to Alexa. from there it just keeps looping back to the same point whether you stay not interested or attempt to connect even though you have no Alexa.... try to turn off the temperature humidity and battery alarms thinking that is why it wants to connect to Alexa but it will not let you turn any of them off. Trash!

[@CyberMedics]

Sorry you had a similar problem. Thanks for commenting and subscribing. Please check out our videos on yolink. It seems much simpler to set up. The phyn sensor was also easy.

[@CyberMedics]

Here is a playlist of all our water protection videos Richard. kzbin.info/www/bejne/bKTXinaomJuGiKs

[@danfenstermaker2218]

I dont recommend Moen - they obviously are not software savvy

[@CyberMedics]

Agree, totally. We went with YoLink Inc. water sensors. They work flawlessly.