Fraud victims demand Chase Bank do more after thousands drained from accounts

[@khawmtiti4460]

When you call the bank, call the number you know is the bank, not the one showing on the text you got

[@hermanrogers1325]

Yep that’s right

[@westcoastmediasolutions]

The problem is they spoofed the number. The number showing on your phone that they call from is the same number on the back of your card. 🤦🏾‍♀️ the same thing that happened to this lady happened to me a year ago.

[@consumerdebtchitchat]

Bottom line if you did not initiate the transfer you need to walk into your bank or not move the money at all.

[@consumerdebtchitchat]

@Tavari agree!!! And believe me I don't agree with banks often. But in this case it really is not the banks fault. When I signed off for my condo and they needed the money wired, I walked it in. I told them I could either walk it in or I was going to fly out to wherever they were at and hand-deliver it. I wasn't joking.😀

[@THE-id1by]

If there's no information out there, why do some of the commenters know the correct responses. It's because the people who get scammed listen to the scammers and not the bank or their friends and families.

[@apr194828]

Sounds like a chase employee involved

[@kenny3269]

Exactly what I was thinking. This “employee” (or friend of said employee) is using the “we don’t care about our customers” policy to rip off customers. Chase should be ashamed. These big banks aren’t worth it.

[@lynnjudd9036]

My sentiments exactly! That's what I immediately thought. It seems like to me it's the only way the scammer could have had all that info.

[@Metkafu888]

Bullseye 🎯

[@ZezeDouglas]

Yup.

[@ItsmeCR-g8j]

@@lynnjudd9036 you’d be surprised the information scammers have AND how they obtain it. Usually, the bank have software that can tell what where transactions (including calls and texts) originate. If it’s wire fraud, usually the bank responsible for releasing the wire have a certain number of hours in which they can request the wire be cancelled or returned. The receiving bank also should have a system in place when wires are being deposited into an account. Many times these are fraud accounts receiving wires. I hate to say it but more times than not, the client has spoken to and provided access to the scammer in the form of authorizations codes etc. Sometime the scammers will connect to your phone/computer while you’re logged in and be able to access off of your info. Scammers count on consumers emotional responses and they move quickly so that before you know it, the clients’ money is gone.

[@wulee5980]

People should understand that a bank would never call you to asks for your pin, password, or move money into a different account.

[@pinecedar180]

Good advice but the victims are too stupid to understand it. They dont deserve to own a penny of their own money

[@TrollinOn22s]

I'm watching romance scams on KZbin and I see the same level of ignorance here. If you're dependent on caller ID on a cell phone you will be scammed.

[@beesomsak6727]

Indeed so often people are told not to give any info when they get emails & phone calls. You cant expect a Bank to get the money back when you did it. Your fault not the Bank.

[@cecilialeon6588]

Hellooooooooooo... Yeahhhhhhhhhhhh!!!! 😂 😂 😂 😂

[@stellarocquie7957]

But people are stupid.

[@porkchawpshandappleshash789]

Take your money out of Chase and that’s how you’ll change their minds. Credit Unions are better anyway.

[@KaliKali216]

Yes but the problem with credit union there not everywhere when you need them.

[@porkchawpshandappleshash789]

@@KaliKali216 : not true you can go to other credit unions to access your account. Big banks will more than likely go bankrupt and taxpayers will have to cover their loss.

[@kevinrehberg8758]

@@KaliKali216 not true.. I am a member of a small CU (150 miles away) and many of the CUs are linked through an association/affiliate program...Through affiliate CU ATMs I can withdraw funds as needed up to $500 a day.

[@Daphattack]

@@KaliKali216if they are part of the coop network you can go to any credit union that is part of coop. I work for one and we are coop. Together we have more atms and service centers than any bank. Its just that people dont know.

[@cromartie4480]

@@KaliKali216 Right now there is no choice unless you want to be broke arse.

[@timrockman7]

I remember my parents telling me "Don't talk to strangers"....This is still good practice because you CANT know who is on the other side of an unsolicited text or phone call.

[@hermanrogers1325]

You are so right

[@caroline9565]

Another reason why I do not answer phone calls for unknown phone numbers

[@johnnyperez1969]

Exactly right 😮😊

[@zezmerelda240]

Chase has been aware of this type of theft since at least 2015. My poor dad was constantly getting phoned and pestered on the computer. They also screwed me over 20 yrs ago. They never have your back. Run away from them fast!

[@zezmerelda240]

@Ricardo Sandoval i hesitate to press the 'like' button here, because there's nothing good about how they treated you-- i don't like how they treat all of us, really. sorry

[@jeanisay3023]

A different bank sounds like a wise choice

[@donaldmickunas8552]

If the bank isn’t treating you right, find a better bank. However, become knowledgeable about security issues and the steps you can take to maximize the security of your accounts. Security isn’t convenient but it sure beats having your life savings disappear because you failed to lock the door properly. Most users are security ignorant by choice.

[@donaldmickunas8552]

@Ricardo Sandoval I’m talking about taking the same kinds of basic security measures that any reasonable person would take to keep themselves and their valuables safe. Yes, the banks are responsible for keeping their deposits as safe as possible. However, to claim that the customer doesn’t bear a share of the responsibility is insane. Being aware of the dangers and pitfalls. Learning how to recognize them and avoid them. Learning and applying the basic, common sense, steps to prevent a break in or theft seems like wisdom to me. This in no way suggests that one has to become an internet expert. However, if you are about all or nothing, then, yes, you would be better off becoming an internet expert as opposed to the careless attitudes I’ve seen over the years.

[@zezmerelda240]

@@donaldmickunas8552 i agree. however in my case, they bounced all my bill payment checks one month. when i asked why, they said they were holding my husbands check 5 days, as it was drawn on another bank ..imagine their dismay when i showed them a paper copy of his check. it was drawn on another chase bank! then they said they would fix it next week. i was broke, no food, and they screwed over my credit for months. , no apology, either! my dad followed all their rules. and his money was not stolen. but he switched banks because as he put it, he was tired of feeling like HE worked for chase!

[@karllager2214]

Just closed my account yesterday. Horrible unethical company

[@KevSon29]

You were a victim of this. I feel bad about your experiences.

[@khernandez7903]

You would think they would at least go after all the Internet vehicles used in these frauds. The criminals can't do it without the tools. Chase can afford ( $11.0 billion net income 2022 ) to defend their trademark, Copyrights and integrity of brands. When their MSC Gaylane cargo ship was seized with tons of cocaine at the port of Philadelphia they defended that against asset forfeiture. They're not responsible because it's just a product in their portfolio 🤔😂

[@aquanettaspeight3819]

👏🏾👏🏾 Good for you 👍🏾 👏🏾

[@mts7274]

You didn't close anything, you're just an attention seeking troll who boycotts the 'current thing'.

[@pattypattygirl]

BANKS ARE INSURED. WHY CANT THEY ASSIST THEIR CLIENTS ??? ITS CRAZY 🤪

[@ij2750]

There is no reason that all wire transfers can not be held for at least 24hrs and be reversed if the customer request a reversal or does not confirm the transfer within that time frame.

[@CertifiedClapaholic]

There IS a reason for wire transfers to go through instantly. Not everyone wants to wait 24 hours for their money or for whatver good/service they are paying for.

[@SpeakerOfTruth444]

Since Chase Bank is FDIC insured, they should pay back the money to customers!!

[@CertifiedClapaholic]

@@SpeakerOfTruth444 Chase didn't make the mistake, why would they pay it?

[@SpeakerOfTruth444]

@@CertifiedClapaholic They're FDIC insured. Credit card companies allow you to dispute wrongful charges, banks should too.

[@CertifiedClapaholic]

@@SpeakerOfTruth444 it's not a wrongful charge when YOU WILLINGLY PAY for something. Take responsibility for your own actions.

[@d.virgallito3490]

I left Chase bank back in 2011, belong to a local credit union now!

[@kevinrehberg8758]

Better to go with several institutions... I personally have 5 CU accounts.. three of them with direct deposits and 2 of them as an Emergency Fund builder/savings accounts

[@surgicaltechcrafter2169]

I had one dealing with Chase and that was enough. Love my credit union.

[@Angel_eyes___]

Going to a credit union to tired of china making huge money off of Americans

[@delunak3599]

Amen!

[@k9er233]

Chase bank is the single biggest untrustworthy, corrupt, trash company that I ever had the displeasure of dealing with in my life, and I am old! Absolute scumbags.

[@Valhalla_Heathen]

I love my Capital One credit line! 😎

[@themultipurposecenter4000]

Do you mind telling me which one you have?

[@Jnglfvr]

In the case described at 1:42 the scammers knew her name, bank balance etc. This is a common theme. This implies to me that either the bank's IT system was hacked to obtain this information or it's an inside job at the bank. Either way the bank should reimburse her funds as they are, at least, partially liable for the loss. In other situations where someone is just scammed into releasing their password, OTP or whatever without the scammer having initially breached the account then I can see where the bank would put the entire onus on the customer. But too many cases sound like someone at the bank is leaking info to the scammers.

[@user-wj9bz8xi9u]

Its current or former employees I'd say

[@DragunovSniperElite]

or much simpler is stealing mailed statements. thats why you have people fucking with mailboxes constantly now a days

[@Donjuanchris]

The account holder went physically to a bank to cancel a pending wire transfer and the representative said that they can not. THE ACCOUNT HOLDER! Something sounds fishy.

[@Falconlibrary]

Once a wire transfer has been initiated, it can't be cancelled.

[@2beJT]

@@Falconlibrary So if they call FBI it still goes through?

[@davidglad]

@@2beJT FBI isn't the same thing as a court order putting a Frozen By Law-type restriction on an account. Not to mention "calling" them would probably just get you on hold after going through prompts. PS I would have expected both client signature AND a callback needed for funds to go to a third party. Along with Chase having escalations phone lines to attempt to stop their doofus employees (usually in another country) blindly approving these transactions

[@ItsmeCR-g8j]

Once a wire is initiated, unless it’s paused automatically by the system, it cannot be cancelled. Wires are immediate.The bank can usually place a request to the receiving bank within 3 days to request the funds be returned. You can forget about it if it was an international wire.

[@patrickkerner1471]

Inside job!

[@aheimdahl5201]

Wait a minute. I used to work in Banking. If an Account is being _Debited_ that means that an Account (regardless of Type) on the other end is being _Credited_ . Chase is being lazy. They need to track to what Accounts the Money went to. I'm starting to think that maybe it is safer to keep your Money in a Safety Deposit Box or in your dang Mattress. Banks have really gone downhill since I worked in Banking (40 Years ago) - back in the Day thieves would not have gotten away with this.

[@zezmerelda240]

makes me wonder how much is Chase's cut-- seems like they might be in on it.

[@Natty183]

The banks themselves will start "bail-ins" and Bank of America seized $3k from me in 2021 claiming my tax return check and my stimulus was "fraud" lol. They kept saying they were sending it back but it took a month and a half for them to return my own money. Then I met a hacker on a dating site. They only need your phone number attached to your account and they can "spoof" your number, act like you and drain your account. It doesn't matter if you do everything right. Bank at your own risk.

[@anna-lenameijer9942]

We all got fooled in 2008; the banks can behave any way they want, the Lehman helped Greece obscure their book keeping so they could enter the EU on false pretence: they have gone bankrupt 5 times/100 years, so there is some things with economy the Greeks don't understand. The result of their entry could be felt throughout the EU for 12 years. The bankers who faked the book keeping then went on to scam the pension funds in both Denmark and Germany, depleting them of billions over 5 years. Why? Because they wanted to buy yet another Ferrari and yet another summer house in Mallorca; no blush of shame to be seen on their cheeks.

[@bradlong7941]

40 years ago??!!! OMG. That was when Shep was a pup and Ronald Reagan was President. How times have changed. I never knew what the internet was back then. And the only cell phones I knew of were with rich people, in their fancy cars, on TV. This is 2023.

[@pennylane36]

Actually any money in a safety deposit box is not fdic insured. If a branch is seized and closed, you may be able to get inside at some point, but it could be a while

[@christopherhumphrey]

But if the bank deposits millions of dollars in your account by accident they want it back. 😂🤣😂

[@solice8844]

Tell them there’s nothing you can do because they authorized the transaction.

[@uggycyvhvyvyv7322]

@solice8844 The difference is it gets traced back to you, but when you get scammed and send money to another country it’s untraceable and the police can’t do anything

[@devbandy9004]

Take it and eat wagyu steak. 😛

[@DC-qn4wz]

@@solice8844 🤣🤣🤣🤣🤣

[@DeadAir21]

@@uggycyvhvyvyv7322 in these types of scams if you try to wire money overseas it takes longer and those transactions can sometimes be stopped. Scammers always get the money sent locally to a burner account then convert it to crypto.

[@ronaldgartner3700]

Luckily I'm broke. So no problems.

[@SpeakerOfTruth444]

Me too. LOL

[@timafiggy]

I'm starting to think broke is the new wealth anyways.

[@debbiblakeslee]

Right me too

[@44Mag]

Hahaha - good answer. I think the majority of us are in the same boat....Not sure why anyone would have that kind of cash in a checking account anyway...Lots of way-'mo better places to put it!

[@maxinef6654]

Lol. Broke is the new wealth.

[@mynintendogamingfeed5208]

Chase and Wells Fargo can go bye-bye; Credit Unions are superior to the big banks.

[@SpeakerOfTruth444]

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

[@silentrunning9847]

Why. They were dumb enough to fall for scammers

[@sonamtsheten6297]

US bank too just as horrible.

[@camillecali22]

I was thinking the same thing most of my money is in my credit union where they personally know me. They even have a picture of me

[@IAmWithinEverything]

Except if you’re having issues with online credit cards Lake Michigan Credit Union is open 8-5:00. You’re SOL if you need to talk to them after hours

[@euniceadefila4981]

Chase Banks need to take a closer look at their employees.

[@verreal]

IT'S A RED FLAG WHEN SOMEONE TELLS YOU TO MOVE YOUR MONEY! THEY ARE DEFINITELY A SCAMMER. DON'T DO IT! I'm sorry, in cases like that, it was their fault because they were not educated about this. We need to spread the stories of scams, so people can recognize the red flags.

[@SpeakerOfTruth444]

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

[@michaelblake2280]

@@SpeakerOfTruth444 only up to 250k lol

[@44Mag]

@@SpeakerOfTruth444 FDIC only pays back funds if that bank fails and closes its doors. It does not pay for customer gullibility issues.

[@adrianbira2583]

@@SpeakerOfTruth444 What you say is not completely truth. FDIC insured means insurance loss of my deposit/account if an insured bank fails.

[@ItsmeCR-g8j]

As someone who has worked in the fraud department of various banks/credit unions, there’s usually some action that precedes wire activity (specifically.) I actually hold information session for people in my neighborhood and online neighborhood on how to avoid being the victim of these scams. Overall 1. When in doubt or just as a precaution, call the number on the back of your bank card to confirm validity of the situation. 2. Never provide authorization codes to a caller that claims to be from your bank (because they wouldn’t need it since they’re contacting you. 3. Your bank with NEVER say they need to wire your money to a different country (once funds are sent outside the country, it’s usually impossible to retrieve) or to any other account. 4. Never reveal identifying information in response to a text or caller claiming to be from the bank (because they should already have that information.) Identifying information = SSN, phn number, online username/password, computer info

[@debrags2320]

I've been scammed in 2022, and Chase would not help me at all...they were so unprofessional and rude!! The bank blames the customers...the banks need to take more responsibility in these matters.

[@auntiechar6416]

Facts, happened to me too, they were so nasty and no help

[@macyf6793]

If you did the transaction from your end that's considered as authorized. You have the responsibility to protect your account. Its not the bank's fault

[@TheWoodeva62]

I agree the banks and the credit union should take more responsibility.

[@rustyshackelford8769]

Moral of the story, don't handle banking over the phone and don't bank at Chase.

[@managingmonasmoula9811]

💯

[@williewiggins2739]

If Chase Bank does not help their customers when they get robbed that means only one thing! Banks are robbing people and not the other way around! SMH Gangster Banks

[@jonknight2960]

It's sad to see how incredibly desperate criminals have become nowadays... They steal from others because they don't want to go apply for a job or they use life experiences as an excuse for poor behavior. Yelm Washington has a shit ton of skimmers and fraud. I've had 7 businesses opened up in my name, a bankruptcy filed, property stolen.... It's absolutely disgusting what people do for money.

[@evalangley3985]

They are not desperate, they never had it better than now. All these people are stealing retirement and mortgage funds... it is ruining life as much as a murder. Just imagine, 20 years of saving gone in a second... 20 years of your life... gone...

[@lisaanderson6920]

@@evalangley3985 They even have the dam Audacity to even , go as , far to Steal . Peoples Personal Property and Homes 🏡 Even Stealing People , Wills of Inheritance . Now !!! This is Some , Crazy Behavior and Inhumane Ass Shit . Also Stealing ,People’s Life . Like Not , Physical Killing them . But Stealing , the Target 🎯 Victims Personal Information ℹ️ to , Copycat Doppelgänger The Victims . This is Crazier than a Bat 🦇 Shit !! We are , Truly Living in Some , very ! Critical Times . The Bible and the Q,ram does Speaks on this . This is just Mad Crazy 😜

[@shaggydawg5419]

desperate? I highly doubt it. They're lazy and it's too easy to trick people. That's why.

[@livingholistically1485]

They are not desperate the victims are, those insiders have the power. They probably have a well paying job at chase and found a loophole.

[@KaliKali216]

This look like a inside job to me how the scammer knew so much info from this people.

[@nicolemccutcheon4518]

Just to let you all know whatever you do DONT reply or answer any calls from the bank or text messages either if it’s comes to your attention go to your bank immediately don’t call them go to them …. This way it will never happen again

[@kevinrehberg8758]

I got a notification from my CU that something fishy was going on with my account and to call them..The letter provided a number .. but I independently found the number that I knew was right because it was on one of my monthly statements... They did confirm the letter and we were able to resolve the issues and the charges were reversed.. but I never just assumed that the information I had gotten in the text was legit.

[@strugglebus5665]

My bank has text me several times when they flag a charge on my credit card and ask me if i authorized a specific charge. If I reply "No" my card is immediately cancelled and I have to get a new one. They have also refunded me for all the fraudulent charges thus far... which this crap usually happens after I buy something on amazon...

[@nicolemccutcheon4518]

@@strugglebus5665 ok so it sounds like your having issues with the bank having to keep getting new cards and all well here’s an idea with that get a card that you know your going to shop at and use that card or here’s another way to use your card don’t use your PIN number at any places at all just use it as a credit try any of those ideas and let me know if it works because I do that now no more pins numbers even tho I have them I don’t use them when I go shopping

[@jmb-cm7mr]

@@kevinrehberg8758 I got a call from my Credit Union stating there was suspected fraud with my account and to call a certain number. I went to the CU to talk to someone they said the phone number is their fraud number but they checked my accounts and did not see anything to be concerned about. Its possible the fraudsters were using the CU fraud number.

[@strugglebus5665]

@@nicolemccutcheon4518 Nah, I just don't use amazon and my card number doesn't get hacked anymore. If I want to buy something on amazon I'll go get a prepaid card...

[@eckankar7756]

I wonder what these customers actually did provide unwillingly to the scammers. Lots of information was left out of this brief segment.

[@eckankar7756]

@@muadhnate VERY good point!!!! That easily could have happened.

[@missc8870]

The full investigation or reporters story is linked in the video's description.

[@TheEsquireClub]

My 88 year old father, an Army Veteran, went to a CVS ATM & apparently left the ATM open. CHASE ended up doing an “investigation” of one day & told him he’d taken the money. My brother & I went to CVS & asked if anyone contacted them or ask for security camera footage. NO. CHASE never even bothered to contact anyone! DAD NEVER GOT ANY OF HIS MONEY BACK! $500.00 was a lot of money for my Dad to lose. My brother & I gave him another $500. That’s why we moved his assets to Desert Financial & never looked back!

[@schreds8882]

Now that BofA has closed most of its branches and reduced hours, you can't go to a bank and ask them in person. I think these scams are getting so bad that we should go back to cash and shopping in brick and mortar stores. I've even considered keeping cash and not trusting banks anymore. It's like 1929 again.

[@mattyrock2467]

smart move

[@SugaDontPlay]

You don't need to go in branch. There's an authentic phone number right in the back of your debit card. Just call that number.

[@Averagetim]

If this money was taken from chase you would see Jamie Dimon on the nightly news telling us they would be charging their customers more money. What a garbage bank.

[@naubaucat]

I am so sorry that these people got screwed out of their money, and it is a shame these rich banks turn a blind eye. I had an account with Chase 15 years ago, and they really messed up my account, and I tried to tell anyone that would listen to me stay away from Chase bank.

[@CJ-jt4wq]

I stopped dealing with Chase years ago, their bigger crooks than the scammers

[@zezmerelda240]

me too.

[@mts7274]

Chase isn't responsible for people falling for phishing scams. If they had an actual online account or used Chase's correct phone number they would still have all their money. So simple.

[@mts7274]

@@dayvision9742 These 'victims' actually GAVE their account details to the scammers. If the scammers already had what they needed, they would never had to contact the vivtims in the first place. They could have wiped out the entire balances!

[@mts7274]

@@dayvision9742 You're taking the word of some totally gullible person who is easily taken by a phishing scam?? Let's not forget that almost all females believe in astrology, and they also believe they can read minds, lol.

[@camillecali22]

That is wrong when she went to the bank Chase should have immediately stopped the pending transfers.

[@kentGrey]

One of the problems is that "the appropriate actions or steps to secure your information" is a rapidly moving target. You'd have to spend hours a week doing research to stay ahead or even with the scammers. The banks are basically telling us WE have to work our regular jobs (40, 50, 60 hours a week), pay them fees for holding and USING our money, and then come home and become amateur IT professionals. Law enforcement can and will take cash from you (with no crime nor charges) and refuse to return it. And of course cash can be stolen with no trace. So the prevailing message is your money is safe NOWHERE! I'm not a conspiracy nut but at some point you have to wonder why the strings that do get pulled always get pulled in favor of corporations to the detriment of the average person.

[@akiram6609]

Welcome to corporate oligarchy.

[@ItsmeCR-g8j]

You’re absolutely correct! These scammers literally go to school for this sometimes. Just like the financial sector (as well as the medical sector) are trying to keep up, scammers full time job is to find ways to get around technology. They definitely count of consumers’ emotional response to help.

[@akiram6609]

@@ItsmeCR-g8j Not only that, scammers aren’t just individuals looking to make a quick buck. They’re now organized into cartels with all their pooled resources and hired guns. They are becoming more dangerous. Ultimately the ones who will pay the price are individuals like you and me who are least likely to have the resources to fight back.

[@gokaren420]

I am a conspiracy realist and we aren't nuts because we talk about the truth

[@sblijheid]

You do sound like you're wearing a thin foil hat. All you have to do is put alerts on your account and double check your online banking if you get a weird alert. I get a text for every transaction and I'm certain I did not ask for an alert on everything. It was done by Wells Fargo possibly to save their hides from dumb claims like this.

[@johnnieblackburn3182]

That's why I do not ever do electronic banking, especially by phone or computer. I also never bank with Chase or B of A. B of A is guilty of the same thing as Chase, with no accountability of money stolen from personal accounts.

[@lindapreston9117]

Maybe the real scammer is the Chase Bank!!!

[@OMGThisIsAwesome]

The problem in this country is no accountability, why I didn't hear anything about who is going after the bad guys?

[@lovera3878]

I would never transfer any money on the say of someone on the phone. I would have to initiate the call. Scammers must be the worst scum of the earth. They are usually so far away, you cant even get justice.

[@nomatusi7514]

I got one from Comcast that sounded like it is the real company. When I hanged up and call again I got the same person. In a call center the probability of getting the same person when you call back is very little. I knew straight away it is a scam.

[@hermanrogers1325]

Never put banking account information on a computer or tablet or iPhone and never talk to strangers

[@spazzman90]

Get real.

[@donaldmickunas8552]

@@spazzman90 right back at you. Computer devices can be hacked. Wi-Fi data can be intercepted. You have no way of knowing just how secure any app or software really is. Wake up.

[@spazzman90]

@@donaldmickunas8552 And someone can rob you at gunpoint, break into your home while you're away, break into your car etc. What's your point? People with even the lowest levels of common sense don't get hacked. It's always the outliers that make the news.

[@donaldmickunas8552]

@@spazzman90 If people don’t get hacked, then only a small number end up losing money to scammers, the outliers, and the news is making a big deal out of nothing. Personally, I think that is nonsense. More people get hacked and scammed than is commonly reported. IMO, being aware and taking steps to better ensure the security of one’s assets is wise. You are free to do as you please.

[@jjvsqz]

Put your money into a Credit Union or under a matress!!

[@johnbrown1851]

They can trace where the money went.....IF they want to.

[@sands7779]

Immediately transferred on. Some banks see patterns from machine learning and warn their customers and hold the transfer for 24 hrs.0

[@michaelsorrell9922]

THEY SEND ME SCAMS ALL THE TIME, ON BANKS I DONT EVEN HAVE ACCTS AT!!!

[@beth3535]

My daughter had her identity stolen with a Chase card and they did nothing.

[@kevinrehberg8758]

Never respond directly to text of phone call alerts... First of all the IRS or SSA won't use the phone to contact you other than to ask you to call them directly from an independent source... They use USPS to contact people typically or knock on the door.... The same process should be done with your financial institutions... If you get that text or call tell the caller you will call them back from an independently researched source like a past monthly statement.... I have even used another person's cell phone to make the return phone call

[@vintageradios7790]

Here is a hot news flash for all of you guys. A lot of this stems from Bank employees gathering information and then selling it to scammers. I have no proof of this but I know for a fact there was a retired woman and my community and she was telling us about it that in her bank account beloved employees was selling information to scammers. And I believe this woman she had no reason to lie

[@cfonde]

This is common in the medical industry too. Scammers have been known to pay for patients' personal info, from medical office receptionists and employees, and often, the info is just turned over to the scammers, for cash.

[@markg7030]

It makes sense, it could be an inside job.

[@macyf6793]

Could also be people clicking links from emails and using unsecure websites causing spywares to be installed in their devices and for scammers to get their info

[@swallowedinthesea11]

@@macyf6793 Money isn't everything! There's more to life than money!

[@signs9587]

@@swallowedinthesea11 Like being homeless when all of your money has been wiped out and your are retired? That sounds like an exciting life.

[@ND_US]

The thing it's needed to address here is why the authority won't go after the scammer when they know who the scammer is. Bank cannot cancel or reverse a domestic wire transfer because the transaction complete in mere minutes but they have the information of the one who receive it.

[@d.virgallito3490]

BOYCOTT CHASE!!!

[@SpeakerOfTruth444]

Since Chase Bank is FDIC insured, they shuld pay back the money to customers!!

[@benyosep5640]

@@SpeakerOfTruth444 you know how many people would be lying saying they are scammed. These are adults here, grow up.

[@JudgmentCollectionTraining]

These idiots sent money by wire willingly. Chase is not responsible for customers stupid mistakes.

[@EL34XYZ]

They should know better. People fall for scams all the time when common sense should tell you something is wrong.

[@roachtoasties]

I don't acknowledge any texts, emails or phone calls I receive from a "bank." The only exception is entering a code for two factor authentication, where I know I'm logging onto my account for myself. Only call the numbers on your bank statement or go to the bank. Doing that, and you're going to be scammed, then the bank is doing the scamming.

[@13ikea]

It’s usually from a 10- digit number too. That’s a big red flag.

[@MI-6e]

Same here. I deny and then Block all unknown numbers, even area codes where I don't expect to receive calls from.

[@davidtwister6936]

The bank will never call you or text you in a million years. Never fall for a call from the bank.

[@dmpi483]

The last guy had the best advice. Go to the bank in person and try to work the issue if there really is one. Or look up the bank's website and call their 1-800 number. Whatever you do don't clink on a link.

[@muskafella]

2:24 The smug on the reporters face just says "I can't wait to be done with this story"

[@Metkafu888]

Glad to know chase has been sending me an offer to open up an account I will now BURN the offer and flush the ashes down the toilet. Thanks for letting me know.

[@chaoticallysay2625]

They do not want give these hard working people their cash back

[@Jim-re3sr]

Banks pay nothing in interest on accounts, everyone take your money out of Chase

[@bonniegierach5027]

Main reason to do absolutely NO BANKING ONLINE!

[@johnjones5354]

If I had a Chase account, I wouldn't have one now.

[@donaldmickunas8552]

Banks have been sending customers notices about scammers and account security measures for years. People routinely ignore them then blame the bank. Secure passwords, 2fa, good security questions and answers, always verify any communication directly with the bank or business. I’m 68 years old, a retired trucker. I know these things. I pay attention. These people chose to remain ignorant and paid dearly for it.

[@binhminh417]

Exactly!

[@teresaesquivel2040]

Your white u literally specialize in fraudulent crimes. Have you heard of white collar crimes?

[@DC-qn4wz]

All the info you listed can be stolen by scammers!

[@frenchis19]

Banks are in on this!!! Chase should call the people that are authorized the transfer if it's over 500 bucks ;

[@dii-N-sd]

If it's a scammer, Chase prob has no idea who it was or how to contact the hackers that transferred the funds.

[@berths1957]

There has to be people out there that can help the victims like this to recover their money instead of saying there's nothing that Chase Bank to do. I would definitely never bank with Chase

[@donaldmickunas8552]

Have you ever heard the saying that “an ounce of prevention is worth a pound of cure?” Most users are security ignorant by choice. They use passwords like 12345, “password”, “Mary had a little lamb” instead of $&bd1H%l!:€r9. They ignorantly assume emails, texts, and phone calls are from who they claim they’re from. They store financial and personal information in clear text on phones and computers in plain text. They have no idea what 2FA is or why they should use it. They foolishly put convenience before security then blame someone else when their foolishness bears bad fruit.

[@beesomsak6727]

@Tavari however if the Bank has transferred to an actual account they can track it??? but as said perhaps these Banks are too lazy to do that......

[@sblijheid]

@Bee Somsak They know exactly where it went, but since you authorized it, they cannot reverse it. It's at a different institution over which they do not have control.

[@highhorseofcourse]

I have been scammed this way also with another bank. Luckily I don't keep more then a hundred dollars in the bank and they only got less than $50. Keep your money in your own bank safe at home.

[@mtwhatley3253]

Don’t bank w national banks. PERIOD!

[@IMeMineWho]

Chase was one of those banks in the 2008 bank crisis. WF has also been in the news with a bad rep.

[@erniecho]

So what's the point of having money in a bank, if there not going to help you?😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂

[@theodoredesmarais4219]

Chase needs to answer for this immediately. Get the FBI on it, get the NSA on it, get someone on it, make Chase go to the Congressional hearing and answer for this now. WE cannot have banks leaving us unsecured and uninsured. Call your representatives and senators now !!

[@sblijheid]

You really had to tell us that loud that you're dumb?

[@Joanna-li6ub]

My account got hacked the cell number was changed and got a letter stating I opened a card which is false.

[@patriciastrang8747]

Chase Bank should be shut down!

[@johndelamontaigne7711]

Don't do online banking period! And never give out any financial info over the phone. What really makes me mad is that if you go to the bank in person to withdraw all your money they will try to stop you. But a scammer can do it digitally in seconds and they dont say a word. Its the opposite of how it should be.

[@JohnS-er7jh]

they are making it more difficult to NOT do online banking anymore.

[@khawmtiti4460]

This is March 2023 and these people still don't know there is a scam going on by zelle

[@jenshark4]

I am sad for these victims of fraud. Unfortunately fraudsters know how to manipulate people and their emotions.

[@brandonmoskos9149]

Bank holds no responsibility for protecting their customer's money? Wow. Lmao

[@dannymcmenemy5151]

in the UK it is difficult to open a bank account without a passport / driving license / utility bills dating back 9 months a letter from a professional person ie doctor /company director or the like and yet criminals seem to be able to open dozens of accounts at a time . also if you accidently pay money into the wrong account it,s almost impossible to get it back . the bank citing data protection rules so they can't tell you who has your money . a law to make payments have an account number AND name which matches the account number has been held up for years

[@steveshea6148]

Wire transfers are used with the international banking system. Usually the money in a scam like this goes to a foreign bank account to put up jurisdictional and practical barriers to law enforcement.

[@5400bowen]

Yeah getting a call in the middle of looking online about a transaction is a big red flag. That happened to me, and I hung up and called the bank directly and found out it wasn’t them. But I was a mortgage loan officer and I know about this subject more than most.

[@sherrikins3557]

Maybe it’s an inside job.. it happened to me a couple years ago. They actually made a copy of my debit card and took out $. The bank thinking it was due at a gas station

[@sherrikins3557]

It was Chase

[@donnahilton471]

It could have been, gas stations are vulnerable.

[@melissagilbert9654]

Time for a class action SUIT!!

[@bonniegaither3994]

I’m so sorry this happened to them. If I were them and anyone else with Chase, I’d take all my money out. Hit THEM where it hurts if they refuse to help.

[@babiijean11]

At some point, u need to protect yourself. If u notice, these types of scams have been happening for years now. U would like people would stop falling for them.

[@randolphdukes5383]

The bank would not ask you to transfer your money.

[@erinakie3695]

They couldn’t stop the pending for her? What?

[@JamesWilliams-kt9mx]

When u give your money to a scammer, its not the bank fault. If you receive a text from your bank, hang up, and call the number on the back of your bank card.

[@assallove1010]

I think it is inside job because it happened to me as well and chase refused to help me out.

[@bonniegierach5027]

Question everything! Everything!

[@AAALLDAY07]

If they person your talking to on the phone has an Indian assent, it’s 100 percent scam

[@devbandy9004]

That's why I don't take any call from any bank. If I need I call bank, back of my card. World is very complicated these days , you got to learn to be tough to survive.

[@fbbWaddell]

The only way they got that kind of information is if they hacked the Chase Bank system and got it. THey probably are telling you it's not their problem because they don't want to admit the security breach and that they didn't notify anyone of the security breach.

[@CharlesCurran-m9p]

Chase cares nothing for their customers.

[@user-wh1nr9rr1h]

Never open a link on your phone unless you know it's coming...period.

[@johannab7715]

If you get a random text message from your bank always call the number that is on the back of your card.

[@JudgmentCollectionTraining]

I answer the home and cell phone from strangers "this is Michael with Florida Central Bank fraud and dispute department, may I please get your case number"?

[@noreenn6976]

LOL

[@davehendricks4824]

Only a fool would have anything to do with Chase. Get your money out. NOW. (while you still have some.)

[@leonaleaver7477]

Listen to this story carefully they knew she was there and that she would take that call from Chase. This is what Surveillance is doing

[@teridavis5050]

Internal fraud.

[@CryptoBlockchainTechnologies]

It’s called Chase bank for a reason, you’ll be chasing your losses.

[@MaricruzWassermann]

. I applaud you *Exelasupport* and all others who are working to combat these crimes. It's unfortunate that mainstream media isn't doing enough to raise awareness about these issues and protect the public.

[@MaricruzWassermann]

His on Instagram

[@jeffrenman4146]

the bank should be obligated in some form… Who's to say it wasn't the bank that was the scan? Where did the information that the scammers used come from? It all leads to the chase bank. Lack of security breach of security couldn't even stop the transfer when asked which to me is pretty suspicious. The chase bank should file for bankruptcy but not until they pay back there customers. And they should close their doors

[@nomatusi7514]

They call centers in India that where scammers get data from.

[@richwallace6854]

Chase,to me, is known for not helping when a customer is victimized.

[@mikepravica2140]

You can usually stop a check. I don't understand why you can't stop wire transfers given that funds are usually held for at least a day.

[@donaldmickunas8552]

Because the transfer didn’t originate with Chase.

[@MsJP]

When I got a call from some1 claiming 2 b from my bank I told them I'm not interested & hung up

[@hermanrogers1325]

She should have never moved her money,the only way this scam can work is for her to do what she is told to do transfer her money to another account that’s secure into the hands of the scammer. Nobody tells me what to do I will go to the bank in person and verify that information before doing anything

[@sabriyahsmith346]

They need to do a class action lawsuit!

[@shadowcat3163]

It is hard to protect your data when the scammers get the banks data bases because they are lax with security. Happens all the time and if you are lucky, they pay for a years monitoring of your account. One of my wife's banks lost the customer data twice in a year and they have my info also because I was attached to one account. Do the care, NO. Do they take responsibility, NO. Do they make it right, not unless forced to.

[@donaldmickunas8552]

Then move the funds to another bank. Change all passwords and security questions immediately. Most computer breaking occur through Social Engineering. Those are the techniques scammers use. People need to learn how to protect their assets and stop blaming everyone else. Weak passwords, ridiculously easy security questions, plain text passwords stored on phones and computers, no virus checkers, no password managers. The average user is security illiterate BY CHOICE!

[@markkory8059]

Did you know that if you have a checking and saving account with Chase that they are linked so both your savings and checking can be stolen. Who makes these criminal regulations?

[@steveshea6148]

This piece is extremely slim on specifics.

[@daveleffler]

why would Chase want to help?? Bet they are getting a piece of it or it is one of their own employees