FURIOUS Customer returns ORDER over ROOKIE MISTAKE! | Behind The Loupe #8

[@aaronshields3922]

I don't care what business you are in, mistakes will happen. However customer service and how you deal with that mistake is key. Handled it perfectly. Also good on you for showing it. That's a real behind the scenes of how a business is run

[@gusvillajewelry]

Debated whether we should, but it’d be disingenuous for us not to show that we also make mistakes. Appreciate the comment g!

[@TankBmore]

These videos are dope Gus. Keeps getting better and better

[@gusvillajewelry]

Thanks bro! Appreciate you !

[@sebasrxo1587]

Love your content bro as a jeweler myself nice to know even big shops make rookie mistakes too

[@akaEthan]

"Not that we hate black, we're not racist over here"🤣

[@giancarlocapellan6514]

Love the videos Guss!! You have inspired me at 17 years old to someday create my own jewelry!

[@gusvillajewelry]

Do it man, dream big!!

[@traceinprogress]

Man i can't wait to catch this next episode!

[@JonathanGonzalez-ye6db]

Really bro my face for click bait 😂. Pleasure doing business my guy !! Thanks for the hook up 👍🏽

[@gusvillajewelry]

Hahahaha sorry man!!! It’s the cost of the discount 🤣🤣👀

[@Jiggysavvy]

Homie said I made that shit come back with something better 😅😅😅

[@BIGMANMUSIK]

Coming through to pick up some chains and bracelets! Keep up the great work 💯

[@gusvillajewelry]

Come througggghhhhh

[@A1Po]

The vlogs are so good

[@AccentBwoy]

True

[@gusvillajewelry]

Thanks man!

[@dakotaxu4792]

I once has a trusted jeweler make for me a solid 24k gold bangle that weighed 307 grams. The person responsible for putting the fineness stamp on it stamped it 24k TWICE, with each stamp about a centimeter apart from each other. I wasn’t very happy and asked the jeweler ‘Why?’ ‘I need to know why your guy stamped it 24k twice right next to each other. She couldn’t explain and I just let the issue go. Eventually I thought the whole thing was funny and came to actually like having the bangle ‘double stamped’, almost as if it was reinforcing the fact that it was 24k But in this video the stamp 950 generally refers to platinum, as jewelry made from platinum is commonly 95% pure. An error in stamping ‘takes away’ from the ‘premium feel’ you get when buying from a high end jeweler. Obviously it’s a Quality Control issue and should have never left the factory

[@kevincarter9921]

You da man bro. Love your work.

[@gusvillajewelry]

Thanks g! Appreciate you !

[@dakotaxu4792]

The work done on the jewelry in this video looks so crude!

[@paullordi5154]

That lock is dope

[@splice43]

14:30 was funny lol🤣

[@kozmosjewels3070]

You casted the grill in 10k and then say it’s 18k 😂🤣

[@gusvillajewelry]

lol the editing, I was referring to the pendant that was 10k, the grills were 18k

[@ChrisKuwait]

You said 10 several times.. He even wrote 10kt on the box and put the grill on the 10kt.

[@Carspotter_Ben]

8:57 did u just dis trax……

[@OrlandoCorrea-k2i]

Beautiful💯👍

[@gusvillajewelry]

Thanks bro!!

[@alliwantedwasahellcat9565]

Editor I’m 5 minutes in please turn down the jazz elevator music during the dialogue, I can barely hear them talking. It’s kinda obnoxious 😂😂❤

[@stavrospaschalis]

Is there a second episode from India trip?

[@gabe408sj]

Who you tryna be ? A rapper ? Plug geo ? Johnny dang be yourself bro

[@dreamsofcazal5744]

Bruh shut your hating ass up

[@gusvillajewelry]

🤣 bro.

[@matthewdeal3857]

Gus where did you get the gold plugs??

[@wantsomemor6513]

lol Mario 😂

[@gusvillajewelry]

Lmao, he’s a trip every time

[@dmob420]

Somebody is getting fired!

[@dmob420]

@@MehhhBushka gus calls his shop high end/ the best of the best. lmao

[@MehhhBushka]

@dmob420 not from my experience. Wrong invoice. Under weight. Boxlock is not leveled on one side. And he's I'm to picky and to deal with it. Just saying. At 28% ( that's around 2,800.00 just to have it made. Not counting the gold cost ) premium, I would expect it to be level on both side. His links are nice. But cuban links are kinda all the same to me.

[@dmob420]

@@MehhhBushka Agreee. His markup prices are not worth it. There are plenty of people who make cuban chains, maybe not a good as gus but it will do the job and everybody will like it. Most people will not ever care about the small details.

[@MehhhBushka]

@dmob420 solder job. Not leveled. Angled up. Like having an uneven deck. It stands out big time. It like walking around with an errection in sweatpants...

[@MehhhBushka]

@dmob420 small details. When you a pay 2,800 for something to be made. You expect it to be correct. If it cost me 500 to have him make it. Would not care. Kinda see my point ?

[@T980J]

I tried to order a 26c gold chain, they had no idea what I was talking about! Clearly ametuers.

[@gusvillajewelry]

Amateurs *

[@DannyNutron]

What up Gus. I order a cuban chain and bracelet both silver. Have attempted to get a response through the chat and on your site and but have yet to get a reply. Is there any way to contact you or someone to handle my questions? Looking forward to picking up my set hopefully you can get back with me asap. Thanks again.

[@gusvillajewelry]

Sure man email us [e-mail] Or call us 3059007122

[@michaelerving9146]

Lab over natural all day

[@gusvillajewelry]

Alllllll day long.

[@MehhhBushka]

@michaelerving9146 if you want to lose money. Then yes. Are better, none at all.

[@moblack5883]

Mario the jeweler is a trip

[@gusvillajewelry]

🤣 he’s an asshole

[@teeknowstech]

What.size cuban is that?

[@gusvillajewelry]

Which one?

[@marris9210]

I guess he means the one you’re wearing in the video around 10mins in

[@evanoneill619]

Just buy a set of stone sifters.

[@gusvillajewelry]

Great idea! 💡

[@MehhhBushka]

Gus messed up my chain ! Bad work. I ordered a 24k 96g bracelet. His solder job is bad. It's not level. He blames me. For choosing 24k and saying it's soft. I have posted videos to show his work. Buyer Beware.

[@gusvillajewelry]

Your concern is of a 2 mm incline on the lock angle and calling it “bad craftsmanship” is simply unreasonable. The bracelet quality was great. But disagreement of opinion. Still we offered to refund it completely and offered MULTIPLE times via voice note to repair it. Still you chose to post videos, and comment here anyway, but I’m sure the purpose of your comment is to bring views on your video.

[@MehhhBushka]

@gusvillajewelry I don't want a refund. You offered to shave it. Not fix it. You state it's my fault for chosing 24k. That's it's soft. Ect. Yet one side is even. The other side is not even. That's pure craftsmanship

[@MehhhBushka]

@gusvillajewelry I can care less about views in my side. I hate social media. I don't have it. My videos are to show what someone will get. I'm trying to source some to fix it. Not shave it. That's the difference. Very simple. I pay for something to be correct. Not one side to even and the other not. You can clearly see the F up .... I did not complain about your links. Just the solder job that's not level. That's not because of the gold. That's because of the person doing it and being sent out as is. That's it. A refund would be kitco +28% your refund would net negative -10/20% . Then the stress of redoing the process over.

[@TankBmore]

I'm sorry gus but Cvd is not the same as natural. Flat out it's not. One is man made by some dude in India while natural diamonds come from mother earth. Its cool to rock what u want but u don't need to talk down to natural diamonds. Its all about being informed on prices and not getting ripped off. You can buy natural for great prices if u know where to look or who to deal with.

[@kevinkant6817]

Yes it is the same thing, just made faster

[@kevinkant6817]

And everything is “natural “ atoms are natural

[@glasshousecp]

You are still getting completely ripped off with natural diamonds because the value plummets. If you have to sell it in future you lose 40%-60% of its value. That's why he preaches lab. It is the exact samwthing for a way better price. The diamond market has lied and said natural diamonds are rare. That's a flat out lie. They are a dime a dozen. One company controls half the market and determines the value. It's criminal. Lab is the same quality and u pay less. Therefore u won't as much when trying to resell. He explained this on his video of going to India. Hes speaking facts!!

[@gusvillajewelry]

Cvd diamonds are .999 crystallized carbon. Natural diamonds are .999 crystallized carbon. How are they not the same ? Outside of how they are made explain to me chemically any different ?

[@TankBmore]

@gusvillajewelry if they were the same it would not be detectable with a machine lol stop bro

[@TomasGarcia-d2u]

24” 14k gold 10mm cuban link chain presio ????

[@gusvillajewelry]

Www.Gusvillajewelry.com

[@TankBmore]

I'm sorry gus but Cvd is not the same as natural. Flat out it's not. One is man made by some dude in India while natural diamonds come from mother earth. Its cool to rock what u want but u don't need to talk down to natural diamonds. Its all about being informed on prices and not getting ripped off. You can buy natural for great prices if u know where to look or who to deal with.

[@G-spookyk4zs]

Then don't listen to what he says, because he's not giving the advice to you. He's giving it to the average person who would walk into a store and have no way of telling if the diamond was natural or cvd. Someone who has no knowledge or access to a machine that can tell them the difference, always run the chance of getting beat if they don't trust the jeweler. No one's going to be able to tell by the naked eye.

[@gusvillajewelry]

Only the upmost shadiest jewelers don’t tell their customers if they’re buying natural or lab. I’m simply telling you natural diamonds are a 100% manipulated market with nothing of value since their lab diamond counterparts offer the exact same thing at a fraction of the cost. But sure, keep believing the natural way is the smarter choice.

[@TankBmore]

@gusvillajewelry never said it was smarter. Its a preference thing. I just prefer something real over man made. And if u buy smart you don't take a hit. If I'm buying diamonds I plan to keep them. Otherwise it's all gold for me. Gold is king. Diamonds are a luxury. If I want lab I might as well go really cheap and buy moissanite 🤷‍♂️

[@lamontlauren367]

been looking for those “great prices” for over 20 years bro 😂