Gabriella Plants Unboxing | Customer Service Review | Graceful Plants

[@GabriellaPlantsOnline]

Not only did Shane replace the plant, but we've provided a full refund given the experience Shane's emails caused. Shane wrote all the emails and we are always ready to make things right with our customers. Mistakes happen, but it's how we deal with them that's most important.

[@GracefulPlants]

Thank you for the verification Shane! I really appreciate the refund and may try to snag myself a PPP tomorrow!

[@bookishbeantown]

You put this very nicely! And yes this is the entire point why I watch unboxing videos (not sure about other people) but I like seeing honest reactions and plants upon arrival.

[@GracefulPlants]

Thank you dear! I'm just glad that both of us got resolutions to our orders! I would hope the unboxings that I watch are geniune as well!!

[@MeIinda.]

I appreciate your time and honesty because even nursery’s have mixups, if Gabriella Plants come off as being perfect in every situation that would give me pause, Love your videos and feel better

[@GracefulPlants]

Thank you! I really appreciate that! I didn't want to bash them because their plants and shipping very great! However when I watch unboxings I'd hope that I'm getting the whole story and not just something sugar coated

[@maryj7912]

As soon as you did the head test I saw it! I would have been upset too with that email. It’s ok! Glad he did end up making it right.

[@GracefulPlants]

Lol! I felt stupid watching my footage because I was like "of course I'd use an Exotica leaf" lol I was very upset but Im glad Shane replaced the plant. 😁

[@Plantastica]

I'm with Mary. I'd have been super upset. I'm glad he is making it right, but damn....

[@tammyludwigs6368]

Thanks for the video! I am always on the lookout for places to buy plants and looking for other people's experiences, since there is a shortage of good greenhouses around me.

[@GracefulPlants]

I know how you feel! I'm in the same boat as you! Are you in the Midwest? We've got slim pickings in my corner of WI especially when during winter!

[@tammyludwigs6368]

Graceful Plants Yes I am in the Midwest. I am in Iowa.

[@GracefulPlants]

@@tammyludwigs6368 i know exactly how you feel then! Im about 25 mins from Dubuque

[@hpeteacher9445]

I am glad you documented your concerns on a timely fashion. Sorry about the reply, but some people do not have the correct social skills to deal work in customer service. I am glad Shane solved the problem. I knew that part of the Silver Satin was an Exotica. You are lucky, since I have never seen one in person. I bought 4 plants from Hirts Garden. I have seen many unboxing online and their packing is not the best. 2 were Heart Leaf Philodendrons. They were $1.99. They are so big and full plants. Love them. 2 were Silver Satin Pothos. 1 is full and the other one had cuttings that were not rooted and died. The other cuttings are doing well. I do not like to order online, but sometimes you have to. Enjoy your new plant friends. 😎

[@GracefulPlants]

I was just trying to be proactive but things quickly kept getting worse! Both are beautiful plants but it was just a frustrating experience! Unfortunately, there isn't a whole lot of options around me so I end up ordering a lot online. 😬 some orders have ended up better than others! 😉

[@hpeteacher9445]

@@GracefulPlants Unfortunately plant addicts have to get their fix. LOL! 😎

[@GracefulPlants]

@@hpeteacher9445 yes we do!! 🤣

[@hpeteacher9445]

@@GracefulPlants 🙂

[@BonsaiHomegardening]

beautiful plant.

[@JustMyra]

Your so brave to order plants on this kind of weather Alicia. I haven’t been ordering plants online coz I’m totally scared to die during shipping . It looks like there’s not much a damaged on all your orders . Thank you for sharing .

[@GracefulPlants]

It was extremely nerve raking! The order from Indonesia assured me that they would replace the plants if they were cold damaged so thats why I went ahead with that order and I'd seen a lot of videos abour Gabriella's plants being delivered in cold weather with no issues so I gave it a try! Normally I'm not that brave! Lol

[@ann2155]

The 2nd plant you showed us is a plant my husband bought for me. It was in the grocery store. I love it.

[@GracefulPlants]

That's a good hubby!!! 😍

[@ann2155]

We also went to a garden center yesterday and I got a rattlesnake calathea. Beautiful just beautiful.

[@GracefulPlants]

@@ann2155 yes!!! That is my favorite calathea!!

[@juliejredmart]

You did not sound negative & I do think it's important that you included the whole experience. 👍

[@GracefulPlants]

Thank you Julie! That's kind of how I felt. I watch unboxings before ordering from new places and I'd hope others were honest about their orders. We understand that things happen so being honest about less than perfect orders shouldn't be considered bashing a company and just considered as honesty about things that may need improvement.

[@janicerosenthal8798]

You are such a sweetheart, and most definitely I would of been put off with that shitty response . Thankfully it did get straightened out. Hopefully that rude employee gets straightened out lol. Nice to see you up and around ❤️🤗💚

[@GabriellaPlantsOnline]

It wasn't another employee. It was Shane, as he clarified in his comment.

[@GracefulPlants]

Thank you Janice! Yes, Shane reached out to me and explained the situation and apologized. I never meant to bash them, I just wanted to share an honest experience 😁

[@iddybiddyladybugleeza909]

😂 I was looking at the leaves & was like wait that’s 2 different plants 😂

[@GracefulPlants]

LOL! looking at the picture, its very noticeable!

[@kriskrischi7571]

The same exact mixup happened to @beantownplants! I'm thinking whoever was planting them made a booboo! And they dont know the difference between the two, lol. And I definitely would be sending your video to Shane himself. Because theres no excuse as to why there's two plants mixed up in one container and one not even being rooted.

[@bookishbeantown]

Kristie Bihm it did and I was super bummed about it but what can ya do! The small bit that I did get is putting out some new growth so I’m excited about that!

[@kriskrischi7571]

@@bookishbeantown That's awesome!

[@GracefulPlants]

Yes!! We actually had placed our orders at the same time so this obviously wasn't an isolated incident. I'm glad that we both got resolutions to our issues but it was unnecessarily frustrating to get those resolutions

[@kriskrischi7571]

@@GracefulPlants I hear you. But hey, just remember they just celebrated their one year anniversary. So they're still very new at this. But someone should've caught it.

[@GracefulPlants]

@@kriskrischi7571 exactly! That's why I wasn't too harsh. It's just something that they need to work on

[@Plantastica]

You handled this all perfectly, my dear.

[@GracefulPlants]

Thank you! I was hesitant about posting this video!

[@junior-xi8ys]

Your brother travis sent me to your channel just helping out

[@GracefulPlants]

Well thank you for checking me out!! I really appreciate it! He's not too bad of a guy afterall 😉

[@mikesmith4764]

I was thinking of ordering from Gabriella plants but after hearing of ur experience I think I’m not

[@patkelly7999]

Nice!!!

[@GracefulPlants]

Thank you Pat!!

[@noelle7714]

I had the same problem with plants not being fully rooted. Seems like they are getting worse.

[@GracefulPlants]

Oh no!!! Hopefully they bounce back and start rooting! Did you try water propagating the unrooted bits?

[@shanemaloy]

What? Please email us and we'd be happy to provide a solution. Always.

[@iddybiddyladybugleeza909]

🙋🏻‍♀️🥰💚🌿

[@GracefulPlants]

You = Awesome! Just saying! 😉

[@iddybiddyladybugleeza909]

Graceful Plants back at you 🥰