GE Profile™ Combo Clogged Pump

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[@DEM3RZ]

Just a heads up to anyone about to do this - if you do not have the riser installed, you're going to have a tough time getting anything 'underneath' to catch the amazing amount of water that will come rushing out. You're going to want a lot of towels ready - like at least half a dozen full-sheet towels - learn from my mistake.

[@geappliances]

Hello. We hate to hear you had some difficulty during this process. We want to make the process of maintaining the pump filter as convenient as possible, and we do have instructions on page 21 of the manual as well; if those may be helpful, that’s linked here: spklr.io/6059mQvb . We would normally recommend placing a shallow dish or pan under the door as well as towels on the floor. You can remove the pump filter itself slowly in order to control the flow of draining water. You can also temporarily tighten the filter again to stop the flow, if you need to change the dish before it overflows. We hope this is helpful. If you have any other concerns we’re always glad to assist, and we’re confident your Combo will serve your laundry needs well for a long time to come.

[@justonbrazda3846]

Your instructions are worthless if you don't have a riser. @@geappliances

[@theboonog]

@@geappliances My combo is a couple of inches off the floor and even that is not enough room to keep the water from back flowing - despite the fact I am very careful to open the valve slowly. I put a bin top that goes perhaps a quarter inch under the machine to catch the water that flows out between the open spout and pump opening. But there is an area that opens under the machine where the drain spout is, which appears to allow water to flow under the machine when I drain it. Therefore, I have had to resort to putting a piece of foil around the spout to keep as much water out as possible. So even though I can prevent most of the water from going on the floor now, I suspect water is going under the machine due to back-flow. Even if my foil solution is helping to reduce the back-flow, what has the water that went under the machine before I self-engineered this solution done to the machine?

[@wendywhite2642]

Thanks!❤️

[@troublebot]

I have the same issue with an LG washer/dryer combo, when it decides that it can't pump the water out (often) I used to have to drain it into a baking tray like half a dozen times. What I've ended up doing is taking a wet/dry shopvac and sticking the vacuum hose on the drain hose that goes into the drainspout on the wall. It sucks all the water out through the pump/drain hose and leaves the basin empty. It also does a great job cleaning out accumulated junk in the drain hose path. I'm sure GE will swing in here and say that's bad for the pump, but if you're still under warranty just don't mention it to the repair guy. The LG washer at least has a little rubber drain hose I can use to slowly empty the basin if I don't want to use the shopvac.

[@GarrettWorcester]

"...in the future, be sure to remove any foreign objects from your clothing before washing..." I think GE just low-key called me a dumbass, lol!

[@stylesgagan]

Thank you! This worked perfectly and now my washer works as should!

[@geappliances]

We're so glad to hear the video was helpful, and your washer is now working as it should! We're confident it will keep working well for you for a long time to come.

[@reminvestor]

My unit is 11 months old and the pump stopped working. I made 3 service calls and all were no shows. The final service call the guy showed up on the forth day and said pump failure is a common problem with these if you have dogs. The dog hair somehow gets back into the pump and stops up from moving and it burns up. They release a firmware update for pet mode but this caused mine to fail since it must have blew hair back into the pump causing the failure. My washer has been out of service for a week now and the tech said the pump comes from Illinois and they can’t come back two swap it for two weeks since they need two guys to do the job because the washer weighs 350lbs. I should have stayed away from a first year run. They obviously didn’t test with real wash loads with pet hair. My wife complains about it taking two hours per load also. A regular set of front loaders can do it in less time. The only convenience of this unit is not having to move from washer to dryer and it having to load detergent every load. I am going to sell mine once’s it’s fixed and go back to a regular set. Very disappointed with GE for selling an untested unit that has design flaws for $3k!

[@susanbesedick9260]

What happens if you don't have a pedestal and you need a drain pan under the unit? What size drain pan will work in a tight space? Will this inhibit your ability to fully open the drain door?

[@geappliances]

You do not need a riser under your Combo unit to be able to drain the pump. The access door to the pump drain is fully removable, so you can use any shallow dish when unclogging the pump.

[@viciousKev]

I keep getting error 353 during drying and no matter how many times i reset and restart the dry they will never get dryer. This is insane for a $3000 appliance that is 1 month old.

[@geappliances]

Hi Kev, So sorry to hear about the error and poor drying from your Combo, this certainly isn't something we expect to hear. First, we'd recommend making sure your software is updated; this article can help you check on that if need be: spklr.io/6055Ww6x If that does not help, then unplugging the unit for about 30 seconds may clear the error code you're seeing. If the code comes back or is not cleared, then we'd recommend taking advantage of your warranty and reaching out to our service team, here: spklr.io/6056Ww6I We do hope this helps and that this is taken care of for you soon. -MS

[@Wiechmans]

What is fault code 353?

[@viciousKev]

@geappliances after going round and round with multiple different repair visits, ge waiting for repair parts from China, and countless telephone calls they just wound up replacing the unit. Overall we went more than 2 months without being able to do laundry.

[@calivalley9056]

Should the long horizontal metal brackets (X2) have been removed when it was setup? My 7nit still has them on, if they are supposed to removed what problems will arise if they are not removed?

[@geappliances]

We certainly understand your concern with those brackets, and we’re glad to advise. Generally, we do recommend removing the shipping materials like bolts, brackets and spacers. If shipping material isn’t removed, it is possible the unit may vibrate excessively. More information is available on page 24 of the manual, linked here: spklr.io/6058lUDq . We hope this information is helpful. If you need further information or assistance, you’re always welcome to send us a private message over our GE Appliances social media about your concern - we can certainly assist further. Best wishes!

[@rlaken507]

I unscrewed and drained, however the filter will not come out of the machine. I ensured that the filter was completely turned counter clockwise. After applying more outward force the handle came out of the housing body. After screwing it back into place it reattached itself to the housing but I am unable to remove the filter.

[@geappliances]

We hate to hear you’ve had difficulty removing the filter - we know how important maintaining that is, and we want to help. Please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with the serial number and installation date of your Combo, and a picture of the filter. With that information, we can certainly look into this situation for you. We hope to hear from you again soon, so we can assist. All the best.

[@theboonog]

I've had similar problems. I've found that it takes a certain type of maneuvering - carefully turning and pulling - to get the filter to unscrew slowly enough to prevent a flood. I've finally got this process down after doing it about every two weeks since I got the machine in Aug 2023. Once I get the filter out, I clean it as well as the inside of the drain pipe because it's usually dirty and has chunks of lint in it. It also takes a certain amount of finesse to get the thing to screw back in. I'm still working on mastering that.

[@geappliances]

We understand how important maintaining your Combo is, and we regret any difficulty you’ve had with this process of cleaning the pump filter. We’re glad to hear you have been able to clean it regularly, and if it may be helpful we have details on cleaning the pump filter on page 21 of the manual, linked here: spklr.io/6057WPTv . If you continue to have trouble, you’re more than welcome to send us a private message over our GE Appliances social media, such as Facebook or Instagram. We’re always happy to help however we can - all the best!

[@rlaken507]

@@theboonogthanks for the tips!

[@kaijakaupins3879]

My washer is brand new! Just got it in February, the unit will not drain water! What's going on? This thing costs an arm and leg, wtf.. 😡😡

[@geappliances]

If you cleaned the pump filter and are still experiencing this issue, it's possible the drain hose is kinked or improperly connected, the household drain may be clogged, drain hose siphoning, or the load is out of balance. Please refer to the troubleshooting on page 27 of the owner's manual here: spklr.io/6059U5AL. If the troubleshooting does not fix this issue, service may be needed. You can schedule service by calling 1-800-432-2737 or online here: spklr.io/6050U5A0. You may also view warranty information on page 34 of the manual.

[@jessicapeters9528]

There is no pan that fits under this drain. The water flows all over the floor and back under the machine. Ge, if you know of a pan that works, you need to link to it.

[@geappliances]

As mentioned in the video, we recommend placing a towel and a shallow dish under the access panel to catch the water to protect the floor. You can control the amount of water being released by turning the filter cap counterclockwise slowly.

[@jessicapeters9528]

@geappliances We've all tried that. Slowing the flow just makes it flow under the machine slower. We need a link to the actual pan that fits.

[@geappliances]

If you would like a washer floor tray, you may use PM7X2 with the Combo. At the moment, it is out of stock. However, there is currently an ETA of 7/15/2024. We recommend checking the website occasionally as this date can change. You can view the tray here: spklr.io/6059qJuP.

[@jessicapeters9528]

@@geappliances that's what you recommend as a tray to drain the pump filter into?

[@geappliances]

The washer floor tray provided in our previous message can be used to help prevent floor damage from scuffs, spills, and overflows. You may learn more about the washer floor tray here: spklr.io/6051qJcx. We still recommend using a shallow dish to catch the water. The washer floor tray can serve as additional support for any extra spills you may encounter.

[@mariavrivera9705]

Error 18 filter drain clog I open take some staff but not work

[@geappliances]

We're sorry to hear you're receiving an error code. We recommend scheduling service with a certified GE Appliances technician who can diagnose and repair your unit for the best assistance. You can schedule service by calling 1-800-432-2737 or online here: spklr.io/6050UxZY.

[@mariavrivera9705]

@@geappliances I call today service all ready come so happy clog is on the drain side machine back to normal

[@geappliances]

We're happy to hear the issue has been resolved!

[@Black_Samurai-fish]

Mine is clogged in the pipe, what can I do?

[@geappliances]

Can you clarify what pipe you believe to be clogged? You can send us a photo of the area via direct message on Instagram or Facebook with some additional information. That way, we can better assist you.

[@Black_Samurai-fish]

@@geappliances the pump pipe. I have a 3 year warranty through lows and I’m also still within the one year of buying it but lowes keeps giving me the run around!

[@geappliances]

We are very sorry to hear you are having an issue with the pump pipe, and you aren't getting the assistance you need from your dealer. Please take advantage of your one-year warranty and reach out to GE Consumer Service by calling 1-800-432-2737.

[@Black_Samurai-fish]

@@geappliances thank you! I will. You’re a good company and I appreciate you.

[@geappliances]

Thank you! We appreciate you too. 🙂

[@JahJah440]

first

[@nancysparkplug]

I've done every troubleshooting thing recommended and my laundry is still taking forever to dry.

[@geappliances]

Hi Nancy, Thanks for reaching out. Sorry to hear about the long dry times. If you've checked to make sure that your software is up to date, and the pump filter is unclogged, take a look at this article just to make sure all of our bases are covered: spklr.io/6054myM2 - If you need help checking on your software, this article provides some steps to follow: spklr.io/6055myMN If none of that helps, then we'd recommend reaching out to our service team, here: spklr.io/6056myM4 If you have other questions, we're always happy to help. -MS

[@feli8805]

​@@geappliances my combo is making unusual sounds when spinning. Do you know what could be the reason and how can I do to not have this sound? It worries me