Geberit Concealed Cistern Sigma 8cm (2016) - Maintenance

[@xRedDevil]

Mine had an issue tonight and thanks to this video it’s sorted, saved me a small fortune because I would have had to pay for a plumber

[@prasad024]

Great video for someone who wants to DIY. Thank you! Happy that I had selected Geberit Concealed unit

[@GeberitGroup]

Thanks for your feedback!!

[@oldtasty]

For what it's worth, this video shows how to remove and clean a Geberit Dual-Flush Valve, part number 241.290.00.1. Having the part number in the title or description would be super helpful :-)

[@GeberitGroup]

Thank you. Well noted.

[@Dlckslice]

Noted and ignored lmao

[@borismales6025]

This is the best movie I watched since 12 Angry Men! Pozdrav is Brnaza!

[@micdev42]

This may help someone as not all Geberit faceplates have the clip at the bottom. I watched loads of videos and the clip is always shown at the bottom. I spent a frustrating time trying to get mine off (by pushing upwards) and almost breaking it in the process. Mine (a 2017 model) has the metal spring clip on the LEFT side. Therefore to remove the faceplate you need to push it to the right then unclip the right-hand edge. HTH. Cheers from UK.

[@GeberitGroup]

You are right. Most of our actuator plates work like shown in the video. But always check the plate and the manual. Manuals can be found online in the online catalogue which is linked from the respective Geberit website.

[@benjaminwoer1773]

Thaank you i had one facing left and none of the Gerberit videoes showed that

[@meckler99]

Thank you for the very helpful video. Problem: when I reinstalled the dual flush mechanism, the grey back bracket piece stopped just a few millimeters too high and so will not snap into place around the round protrusion. The valve seems well seated and I can't push it down any further. Also, do you have a diagram to show how the half flush mechanism should be put back together with the main flush valve? It came off.

[@SpikedSilver]

Did you have luck on solving this? I have the same problem.

[@bentsikatsman385]

I have the same problem... did you solve it?

[@SpikedSilver]

@@bentsikatsman385 I ended up buying a new flush valve which came with a new bracket.

[@misscorina]

I had the same problem and put the tiniest bit of olive oil on my finger and wiped around the black seal on the bottom of the plunger and that instantly did the trick.

[@SpikedSilver]

What does this part do? 0:50 It seems to work without it. I can’t install it back after taking it out. It stops a 1-3cm above the clip it was surrounding.

[@GeberitGroup]

You are talking about the grey one? It is for holding the gasket in place. Please try to get it in again, perhaps something blocks it.

[@SpikedSilver]

@@GeberitGroup yes the grey one. I’ve tried repeatedly. Couldn’t get it right. Also the flush seems to work without it.

[@chrisdavis9844]

@@GeberitGroupI need this part as well, what is the part number please?

[@GeberitGroup]

@@chrisdavis9844 Dear Chris Davis. The grey holding clamp has the following spare parts article number: 241.292.00.1. We recommend exchanging the complete flushing valve, which also contains the holding down clamp. The spare parts article number is the following: 241.290.00.1

[@Spanky2k]

The animation at 2:23 is incorrect. The part should be rotated *anti-clockwise* and not clockwise. Doing what the video illustrates there will break your part, if you try to force it. It should rotate pretty easily if you turn it anti-clockwise.

[@GeberitGroup]

In fact, your observation is correct. We have shown this sequence incorrectly and are amending the film. Thank you for your attention.

[@orlandoborriello4259]

I'm having issues refitting the gray piece at 2:15 in the video. It just doesn't go down enough (by aprox 3/4mm) to clip back in place, do you have any suggestion?

[@GeberitGroup]

Have you checked if the gasket is positioned correctly? Perhaps a little movement may help.

[@misscorina]

I had the same problem and put the tiniest bit of olive oil on my finger and wiped around the black seal on the bottom of the plunger and that instantly did the trick.

[@adorablegodzilla5628]

So which is the part I need to replace if it's running 24/7?

[@yourface2978]

try cleaning all the washers like they do in the video or change the filling valve

[@floriank8447]

Great video. Are the seals really supposed to be cleaned with warm water only?

[@GeberitGroup]

Yes. This is the preferred way.

[@jonathanmartin8379]

I have an older Geberit from 2004 when the house was built. There is a trickle of water constantly coming into the bowl. A plumber has been and replaced parts but its still happening but it said its limescale. Would a vinegar into the cistern help to clear this? Is the principle of accessing the cistern simular to this video despite being presumably an older model??

[@GeberitGroup]

We have replacement sets for "old" products - good news first 😃 Secondly, replacing is good after a while. Thirdly, you can regularly clean the parts by yourself. For this, you can principally use the process as shown in this video for the majority of our products. They are comparable. Regarding limescale: Please don't pour vinegar or other liquids into the cistern. bigger limescale parts can get loose and block the whole flushing system. So pay close attention if you use it, we don't recommend it. What you can do: empty the cistern (switch off the fresh water valve first), remove the flush and filling valve, put a cloth soaked with vinegar down into the cistern (make sure you can remove it) and let the vinegar do its job. In the meantime, just use water to clean the seal rings and other parts.

[@koketsol5917]

Thank you, from PK Plumbing at Kemptonpark South Africa.

[@francescaroy3005]

Will doing this improve the slow flush? It is a brand new toilet in a new build home so I can't believe it is in need of cleaning. Could there be any other reason for a slow flush? The water pressure in the rest of the house is very powerful.

[@GeberitGroup]

Hi Francesca, you may check if the valve is opened properly. For this remove the flush plate and check the blue valve.

[@atariandre5014]

Great video, thanks. I just installed a UP720 and since I use it with a Duravit SensoWash Starck F plus rimless toilet I needed to install a Geberit 240.476.00.1 flush reducer. Thanks to this video I succeeded. It is a bit sad that Geberit doesn’t include reducer with the UP320 and UP720 as it’s a very simple and small plastic part and it is almost always required these days since almost all toilets are rimless now. Now I had to go and buy this part separately and also install it after completely installing the frame and toilet…. I do have a question, i accidentally removed the blue part that clicks on the inside of the main tube. You can install this fully opened or closed or anywhere in between. How should this be set up ?

[@GeberitGroup]

Hi, regarding the blue part. Can you please state at which timestamp the part is shown?

[@johnmcglynn4102]

aT 042 WHAT DO YOU DO IF THIS IS FROZEN AND WILL NOT ROTATE TOWARD YOU?

[@piotr9763]

Od kilku tygodni użytkuje te spłucze typ 208 to samo co na tej animacji... w zaden sposób nie idzie ustawić mniejszego przycisku. Duży i mały przycisk zlewa tą samą ilość wody... Proszę o jakąś odpowiedź

[@GeberitGroup]

Dzień dobry! Nie możemy tego ocenić na odległość. Prosimy o kontakt z naszym zespołem: [phone] lub wybór autoryzowanego serwisanta Geberit w najbliższej okolicy: www.geberit.pl/wsparcie-i-serwis/lista-firm-serwisowych/

[@piotr9763]

Dzięki za tak szybką odpowiedź 👍

[@ziendlovu1408]

Very good video illustration on sigma 70.flush actuator plate

[@GeberitGroup]

Thanks a lot!

[@glencollins4938]

So the long flusher sticks and constantly flushes. If I press the short flushes it stops. Is this a specific washer that needs cleaning or replacing or somethign else?

[@GeberitGroup]

We do suggest to clean the rubber seal beneath the flushing valve (can lead to running water if not cleaned /maintained or positioned correctly) and reposition the valve assembly correctly back into the cistern. In general once you've removed the flush plate assembly you might take the opportunity to clean and install correctly the flush plate assembly :-)

[@billieford9683]

Hello, do you have a video to show how to install an add on bidet, please to my suspended Geberit toilet?Will I have to break the tiles behind?

[@GeberitGroup]

Do you mean a normal bidet or an AquaClean enhancement solution (e.g. Tuma)?

[@billieford9683]

Geberit Not a “normal”, but one that one replaces the original toilet seat. Not familiar with AquaClean, but perhaps you know the Hibbent brand? I’m in Paris, France, and choices here are much limited compared to the US.

[@billieford9683]

Geberit I just looked up the AquaClean, which is a toilet with the bidet part already in the bowl. I do not have that toilet, but just a suspended toilet. I wish to have a bidet that is added on like the Hibbent I previously mentioned. I hope this is more clear.

[@GeberitGroup]

Yes, now its clear. There is an enhancement solution available - it is the AquaClean Tuma which can be retrofitted to a wide range of pre-installed WC ceramic appliances. I checked with our AquaClean team. An installation video just for the enhancement solution is unfortunately not available. But the installation is almost identical to the Tuma Complete Solution(see here: kzbin.info/www/bejne/fGaUnIp8qM6eqac), except that the mounting of the ceramic is omitted. If you have further questions, our colleagues in France will be happy to help. Here you'll find the contact details: Espace Conseil 44 rue Berger 75001 Paris Horaires d’ouverture : Lundi de 14h à 19h et Mardi à Samedi de 10h à 19h Numéro de téléphone : 01.45.08.83.57 E-mail : [e-mail]

[@billieford9683]

Geberit Merci beaucoup et bonne journee.

[@abbeymeadswindon]

I'm a plumber. These are brilliant

[@GeberitGroup]

Thank you!

[@zoebarnes7785]

@@GeberitGroup PUT QR CODES TO THESE in your instructions rather than useless complicated printed versions please!!!! From A N OTHER Bathroom installer

[@cathm1971]

I have done the above cleaning routine and my system is still trickling non-stop after flushing - any ideas what to check next?

[@GeberitGroup]

Ok, perhaps something with the rubber seal is not correct. Please check if the valve has been placed correctly.

[@cathm1971]

@@GeberitGroup Yes all replaced correctly - I think I have fixed it now by altering the height of the water level on the inlet valve - must have started overfilling before or something - no idea why it would suddenly change after 3 years though!

[@GeberitGroup]

Also a good idea

[@paulbuckley1334]

I have just commissioned a Sigma concealed cistern that I fitted and built in a year ago, this being the third one I have fitted. Two problems. 1) It does not have the facility for a dual flush in that half the mechanism is missing! 2) It flushes with the right hand button OK (nothing on the left 'cos no mechanism) but it is difficult to get the water to stop! I have taken everything apart and cannot find anything wrong, but it seems that the valve simply does not snap back into place without a push, which means that the face plates has to be removed virtually every time. Can I obtain the left hand part of the mechanism which will enable a dual flush?

[@GeberitGroup]

Hi Paul, we recommend to contact the local team. www.geberit.co.uk/about-us/contact-us/

[@gizemmelis1627]

Hi Paul, too long ago I know, but our plumber claimed this was the case (half of the mechanism missing), I was hesitant to believe it but reading your comment now, he is probably right! Did you ever get a response to this from geberit, or how did you solve it?

[@parmeetsinghsunny9476]

You can find the cylinder valve pipe at your shop

[@SteveW-lb2hc]

Just a thought why don't the manufacturers stamp a part number on the various pieces? that would make reordering any replacement parts much easier!

[@GeberitGroup]

Thank you for your comment. For your background: some parts relate to a special combination.

[@yourface2978]

Hi, I dropped a part into the cistern and i'm skinny enough to get half my arm into the cistern but the part is just out of reach, any tips to get it out? the part is labelled 7.1 on your product data sheet for the sigma 8cm

[@GeberitGroup]

You can remove the filling valve completely and then you should have a chance to pick the part out.

[@yourface2978]

@@GeberitGroup I'll try that, Thanks for your speedy reply :)

[@GeberitGroup]

Good luck and please feedback :-)

[@Sowar]

Fantastic video. Saved me calling out a plumber for my leaking cistern!

[@GeberitGroup]

Great!

[@wryguy]

How do I adjust the water level in the bowl?

[@zoebarnes7785]

You can't - its set by the design of the wc pan

[@masterplumbinghelp5513]

This is an awesome unit one I will always use!

[@HeggieMark]

The front plate is very difficult to remove. It take screwdrivers to be inserted to the point of breaking surrounding tiles.

[@GeberitGroup]

The plates are easy to remove with a litte push from below the plate - normally. If you need screwdrivers, the system may have been installed in a non-standard way. For more support, you may write to social.media (at) geberit (dot) com

[@solislujan9442]

I had a very hard time taking off and putting the plate back on. I seems as over time the cistern has receded and the flush buttons do not make contact with the plate. I fixed that my adding silicon disks to the flush buttons to lengthen them. The plate was very hard to put back on, as the small channel holes on the top are sitting too far back. I put two scrapers to hold the cistern forward a bit and working quickly I got it back on, so you might try that, as the screw driver would have tore into the sheet rock. It would be nice if a trim frame was available so the breaking of tile or sheetrock is not a problem.

[@GeberitGroup]

Please contact the Geberit Service. They might be able to support you.

[@TheTygrys82]

Outstanding animation :) What program has been used to create such a masterpiece? Thx

[@GeberitGroup]

I'm afraid the agencies won't disclose this :-)

[@FlowerdyPilllow]

Agree! totally stunning! Sure it wont be be as easy as that when I tackle my 2 tomorrow!!!

[@3483481]

It's incredible that in the age of artificial intelligence, Geberit hasn't studied a simpler way of assembly and disassembly the concealed cistern of Sigma. Congratulation for your next efforts!

[@GeberitGroup]

At least you have a 50 years warranty on spare parts and a reliable technology 🤙

[@3483481]

and one day spent on wet and nervous way!😠 @@GeberitGroup

[@fadborah7642]

How to fix continuous running water

[@GeberitGroup]

Most of the time, the flush valve sealing ring is blocked by limescale or other dirt particles. If you have a concealed cistern, as shown in this video, you can try to repair it as shown in the video. Make sure that all parts are correctly reinstalled.

[@shehaamjohnson3571]

Our water keeps on running after we flush. Please help.

[@GeberitGroup]

Please check if the valve is correctly installed and clean up the rubber seal. In 90% of all cases some limestone or other particles cause this.

[@valerioaisa3845]

Smontare una cassetta Geberit da incasso è una pura follia per chi non è esperto. Sarebbe bene che i progettisti di Geberit prevedessero un tubicino comodo, di facile accesso senza smontaggi vari, attraverso il quale si possa versare all'interno dell'acido anticalcare senza la necessità di dover fare disastri. Sarebbe veramente un bellissimo plus per un prodotto che è eccellente dal punto di vista del funzionamento, ma veramente inaccettabile dal punto di vista della manutenzione fai da te.

[@solislujan9442]

I have a leak coming from the the hole at the bottom of the toilet. All the info on the internet addresses leaks coming from the cistern, no mention of leak coming out of the hole at the bottom of the toilet on to the floor. Also, what the hell is the hole for and what is the pan I keep reading about. There is no ongoing running water or at least I can not hear it running, but a bowl under the hole has to be emptied every couple of days. Although I am not a plumber, I am confident that I can take the cistern apart and put it back together, except that I am not sure that I am looking to repair. I have looked at the symatic drawings and not a one shows the hole or mentions the overflow mechanism. From a women that thinks she can do anything.....

[@paulbuckley1334]

I would suggest that you have a crack in the toilet pan. The 'PAN' is another name for the toilet bowl.

[@GeberitGroup]

Hi Solis, may we ask you to contact the local Geberit team or a plumber, please? They may be able to support you.

[@devidjohn5397]

Any job available in Mumbai I'm working jaquar bath fitting

[@GeberitGroup]

Hi, please check out our here: www.geberit.in/careers-jobs/

[@arohipaints158]

All sisteams name

[@yashshah7458]

Best animation

[@johnnygeropapas5657]

I have a new Sigma system just bought, while i was trying before putting it on the wall, to see how you remove the parts in order to make the maintenance when needed, i see that the system isnt coming out. I remove this black thing thats behind, but then the 2 blue ones, simply dont come out. Any help on that?

[@jn5193]

I think the Indian version is slightly of different design. This is like Swiss watch. They could simplify by going for top cover design with ledge wall.

[@deepanshusaini6596]

Ballcock Kaise khole

[@craigtruscott646]

Great

[@GeberitGroup]

Thank you.

[@mannygiroux3491]

This is the second one for the basement bat. kzbin.infoUgkxOuLt8IL_GxhhaK8DBuKEL-zV0UJVpWZn , works great

[@GeberitGroup]

We think a properly installed WC ceramic is a much better place.

[@fadborah7642]

My water continues ruining

[@GeberitGroup]

Most of the time, the flush valve sealing ring is blocked by limescale or other dirt particles. If you have a concealed cistern, as shown in this video, you can try to repair it as shown in the video. Make sure that all parts are correctly reinstalled.

[@arohipaints158]

Not meantion

[@nafeezkizar1629]

Horrible company with terrible quality products that don't stand the test of time.

[@GeberitGroup]

We have to say, that one of our first concealed cisterns has been installed 50years ago was absolutley perfectly in use. kzbin.info/www/bejne/iHiVgqlsdrRnb8U