General Printer Error fix on HP Officejet 6500A and 6500 Printer

[@gablick]

That's the ticket! What someone threw out has been saved from the landfill and I have a far better printer than I could ever have afforded. Thank you my friend! Very generous of you to have shared this.

[@studywithrobin2715]

My gear was broken, thank you. You just saved me $200 - $600 on a new printer

[@joelunch-pale2905]

This tutorial from 303 Electronics is spot on. Factory HP diagnostics web based assistance is useless. The bottom line I've learned is that a lot of HP 6500A error codes are derivates of plastic gears either cracking or stripping out on the metal rods that drive them causing print head alignment or paper feed errors. I have 6 of these printers 3 of which that had plastic gear problems that I fixed (thanks to Gorilla Super Glue) and now work perfectly. These printers are descent quality and ink tanks can be refilled without having to buy factory ink tank replacements at 10 times the cost which is the new 2022 industry standard (no thanks) Great video from a very knowledgeable you-tube expert. Thank you!

[@tsacheck1601]

This fix work wonder on my HP Officejet 7500 A WideFormat. This model doesn't have an easy access so everything I had to do with some patience and some small pliers. It had the same problem with one of the gear broke (I just super glue it back together) and originally the complete piece wasn't even on the rod. I just push it all together and in a few moments the printer was working again. I wanted to share my experience just in case it happened to anyone else. Great video and thanks!

[@mihailelea]

Thank you so much! You saved me from hours of searching for the problem. I never would have disassembly that component to see the broken gear if it warren't for your video.

[@jaggerwild]

Got yourself a sub! I had already found the solution but this is the first video I could find(makes it so much easier). Only gears i found are in china, saw a guy made his own with a 3D printer(you might consider this!). China takes 2 months, fawk them!!!! If super glue don't fix it, I'll try computer max or city or what eva the name is this week. THANK YOU!

[@mengher8749]

Thanks so much, cleaning it totally fixed my problem .

[@303electronics]

I'm glad it helped! Thank you for sharing! Have a great day!

[@gdggmart]

I must be stupid... I can't get my L-shaped gear to pop out as you did and I can't really see how you did it. I'm glad everyone else figured this out... I'm having a really hard time. Thanks anyway, though. Keep on helping!

[@pagevpetty]

You have to push the back part in and then you have the room to slide it of the bar.

[@Cypherthegreatest]

Hey your video is brilliant but I'm still having issues are you still active power chance so I can explain my problem at all?

[@melaniestewart4451]

Thank you soooooo much !!!!! Printer working now ! Great tutorial!!!!!!!

[@Ellen-gz3iv]

I got the front part of the "L shaped"piece off (5:00) but it's only the front part. The gear is still on the rod and it doesn't turn. Is it supposed to turn? I am also having trouble reattaching the piece back. 😢

[@celiajarvis3168]

Super glue and baking soda - very strong and instant. Remove oil with alcohol, carefully dust the crack with baking soda, add super glue, press together - works better than first the glue then the baking soda. Works also with metal. "What the baking soda does is to act as a catalyst instantly hardening the superglue into its plastic form upon contact."

[@303electronics]

Thank you. Your tip may help many. I will try this as well.

[@stevelittle5162]

Your videos are Great, I have an issue that I could use some help with. (HP6500) I tried to epoxythe gear on the document feeder (from tray) and it did not hold . I found the gear on line (10 tooth) and disassembled the printer and replaced the gear. After reassembly I now get a document jam error. The arm that drops down to feed the document works but will not come back up, the print carriage goes all the way to the left and turns the printer off. Obviously I did something wrong in the reassembly but not sure where to look. Do you have a parts diagram or any other info that could help?

[@mikiebradley6226]

Would it be better to buy a new printer? My inkhead is stuck on the right side. It won't move but when watching your video, it could be the wheel stuck and then it will start to print?

[@ericcharlton311]

Are you familiar with the error “0xc19a0020” which is “Ink System Failure” and which part usually fails? I have installed new ink cartridges and a new print head with no success. Also all of the flat and pin contacts on print head have been cleaned as well.

[@curtisledbetter8670]

Bought two gears out of England. Epoxeed on shaft didn.t hold. Seems like there aught to be a gear with splines in the hole??

[@dianayoung818]

great Job tyvm easy fix great video tyvm for helping me fix my printer A+++++

[@303electronics]

You're welcome. Thanks for letting us know. Have a great day!

[@redredwine1277]

Excellent info 🎄Thank you, Merry Christmas🎄

[@Ralphie5023]

My HP 5610 all in 1 printer is showing a false carriage jam code do have any ideas ?

[@JG-lz4bz]

Hello, I got a sencond handed hp 6500A+. But the screen can not display the text properly. Can you help me figure out what the problem is? Thank you very much!

[@gantashiva3813]

What is the name of the gear that you Changed

[@redredwine1277]

Go to AliExpress and search gear for printer (I bought with 15 teeth around? ) I hope your printer is like mine

[@miclane2563]

Step are Easy ## Understand ## Most importantly getting the solution thats all what i want. Thanks anyways.

[@Potew]

My carriage is jammed and won't move, even if I try to pull it to the left. Any suggestions?

[@Potew]

@@303electronics I've opened the side and tried to mess with this arm with two gears like you showed on your video. The gear that ties to the metal axis was slightly broken and I've glued it. After putting the arm back in, sometimes the car moved normally but other it had the same stucked behaviour. So I think it's not an ink issue!! Maybe other gear inside that exposed side...

[@jaggerwild]

Open the right side like in this video, mine was the same issue. Damn Gear, gonna try gluing it first as the only gears I can get are from China........Post back. From the front of the print, remove the right side of the print with a flat head screw driver and lifting the tabs under the edge.

[@redredwine1277]

Check on Utube --uploaded by i techconsul NG

[@da3ditor1]

Hey buddy, I have the same broken gear as you had in this video. I know you said that you don’t sell that part, but do you know where I could find it?? I’ve only been able to find the fat, lower gear online.

[@da3ditor1]

I see you added the info in your description

[@303electronics]

I sometimes have them, but currently do not. I may in a week or so. I tried to order some aftermarket gears from China, but size was off. Can't find another listing I can point to currently. Have you tried adding glue to the rod and gear to see if that helps? I wasn't successful because of tension.

[@teranramiro10]

Thank you!! I have the exact same HP Officejet 6500A Plus and I had the same issue. However, it kept saying Paper Jam. I kept trying to find paper jammed and I had no luck. After viewing your video, I removed that piece and immediately saw the broken gear. Thank you!! Now, my question is, where do I order it??? What's the name of that part/gear?

[@matteomaddes8585]

Hey! I just found the gear on Etsy (website), now I can finally fix it haha

[@redredwine1277]

What's 0x61011 beb ? Thanks again and MERRY CHRISTMAS🎄

[@curtisledbetter8670]

What does that gear do anyway??

[@pagevpetty]

what if the printhead wont move to the left?

[@303electronics]

The reason may be that there is a lot of ink gunk build up on the right side or that gear is broken. You may need to open the right side cover to manually spin the gears and that will release the ink carrier.

[@michaelmccathrin9167]

yep, I had a cracked gear. HP does not care about customers. I hope the gear last long enough for the printer to be considered outdated, thus forcing you to buy a new printer. More profit for them. Maybe time to fire up the CNC and make one out of aluminum or even wood. Even better yet 3D print one with a high strength filament.

[@sueporter8812]

I'd like to buy one from you if you make one stronger than the original!

[@mccwho]

@@sueporter8812 I'm looking into it. I have an idea to use either the metal or chopped carbon fiber filaments for 3D printers. Might be a while I need to learn more about those filaments and then there is the learning curve in actual use. The time I can spend on this is limited as it mostly jut a hobby until I can figure out a business use for this technology. CNC would be nice but than there is the problem with mating the metal gear to the shaft. So that is probably not practical. I actually found the entire carriage assembly on ebay for $30 so I just replace the entire assembly. Next time I'll buy a Cannon or other brand, NO MORE HP Printers !!!!!!!!!!!!!!! But if and when I do do this I'll post something back on here.

[@mikiebradley6226]

Just watched. How do you get it to prop off? There is no paper stuck. Error code is 0x61011bec

[@gustavobecerra4613]

BUEN DIA TENDRAS ALGUN VIDEO SOBRE UNA HP Officejet 6000 TENGO UNA Y UNOS PROBLEMAS CAMBIE EL CABEZAL POR UNO NUEVO LE PUSE SUS 4 CARTUCHOS NUEVOS CON SISTEMA DE TINTA CONTINUA Y AHORA LA IMPRESORA NO IMPRIME EN LOS TRES COLORES MAGENTA, AMARILLO, Y CYAN ALGUNA SOLUCION ??

[@PowerScissor]

These are very good printers and should last a long time......LOL

[@axengeor21]

thumbs up for the great video! has anyone found the gear ? can't find it mine is also broken !

[@matteomaddes8585]

Hey! I just found the gear on Etsy (website), now I can finally fix it haha

[@fitzerffm]

Can you print on the 6500a plus with black ink only, or do all cartridges have to be full?

[@303electronics]

On HP 6500A, you can continue printing when color ink cartridges are low, just hit "OK" when low ink message pops up. I'm not sure if it will override the low ink error if ink cartridges are empty, but I think it will.

[@captainpanda5533]

If none of the problems presented in the video are the culprit, what could be the other causes of the 0x61011bed error?

[@samazy]

The black plastic piece in which I put the new gear has been ejected when I put the printer on. If i push enough it can be fixed a little but when I force its easy to eject it, how to fix this ?

[@calvinrader4800]

Hi i get the same problem,it pushes the arm of,i am thinking there is something that is jamming in the paper feed area

[@motorrad2]

Mine did the same. I believe the small gear holds the entire arm mechanism on the shaft. The shaft is knurled under the gear, and if the gear splits, the inner diameter expands and the knurled shaft just spins. When it spins, the arm is pushed outward and off the end...I didn't think mine was split, but when I removed it, there it was. I super glued it and have it squeezed in a vice right now, not real confident it will hold, but there are gears out there if needed. p/n CB057-CG01 or CB057CG01

[@sameestosa]

@@motorrad2 yo i have the same problem, did the superglued gear worked for you? Thank you!

[@nicomarcelo7441]

What is the gear called?

[@matteomaddes8585]

Hey! I just found the gear on Etsy (website), now I can finally fix it haha - just search your printer model

[@waynezw]

This fix still works! You can buy the parts from the ebay offered by him! (see the link above)

[@303electronics]

Thanks for the feedback and support! Have a great day!

[@gerbettadjidine8163]

Où est ce qu'on pourrait acheter ce mécanisme avec l'engrenage cassé? Merci.

[@303electronics]

I sell them sometimes, but do not have any at the time, I can't find any online to direct you to.

[@rchandos]

Same model as yours, but right side cover does not release like yours. Different design.

[@gerbettadjidine8163]

Et si le mécanisme n'est pas cassé alors les rouleaux ne tournent toujours pas, qu'est ce que ça pourrais être ? Merci.

[@303electronics]

I'm not sure at this point. I'm sorry.

[@saddammalima8458]

So can i scan without the printhead working or without ink cartridges?

[@303electronics]

The ink cartridges have to be installed in order to use the scan option. Even if the ink cartridges are empty or dry, it will work, but if you remove ink or printhead the printer will not let you scan to computer or card. If you have error code, it needs to be taken care of first in order to scan also.

[@acehandler1530]

@@303electronics My printer (6500A+) will only scan if the cartridges & printhead are removed first.

[@clintonmay1380]

How do I fix mayn

[@omniserviceeducation3737]

i have a blocked screen problem when i open my HP Officejet 6500A.please help

[@rllrll2166]

Could you please make a video on how to replace the black encoder strip. My one has come out and I’m not sure how to put it back in ;(

[@303electronics]

Sure. Just made a video and the link is below. Please like, share, subscribe: kzbin.info/www/bejne/gX-rdYmsg56Zgc0

[@rllrll2166]

303 Electronics thanks so much!

[@freeworks2715]

Great informative video 👍. My scanner bed/cartridge mechanism is traveling very slow when scanning. Do you have videos for that issue. Thanks. Keep up the great videos.

[@orawanchaigasame8988]

I found the crack gear but super glue doesn't work. So I wait the part from Amazon

[@303electronics]

Thanks for sharing. I hope it goes well with the replacement gear. Have a great day!

[@gantashiva3813]

And where it is available to buy new

[@303electronics]

I have a few. I cannot find any other online, but if anyone does, please put link in th ecomments. This is a few of mine that I just listed: www.ebay.com/itm/153681477305 If the link doesn't work, the part number is CB057-CG01 and UPC code is 796930232115

[@larryharmon5847]

@@303electronics ---WHAT IS YOUR COST FOR THE gear assY ?..MY [e-mail]

[@matteomaddes8585]

Hey! I just found the gear on Etsy (website), now I can finally fix it haha

[@sreetar]

Is this worth the effort as this in market for a decade if not more. Mostly you need printer part as scanner, faxing we dont use this anymore instead there beautiful smart phone apps.

[@felicitydawson1143]

Me got dodgy inks... no work

[@303electronics]

I'm sorry. Hope you get inexpensive ink. Have a good day!

[@clintonmay1380]

If iswits myn on it laods but cut of

[@peza2783]

I was about to throw my printer in the garbage, but after this video, ill see if it works..

[@303electronics]

I'm glad you want to try fixing it. Good luck!

[@moffjerjerrod1579]

Mine says "Ink System Failure Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: 0xc19a0022 Turn power off, then on again" And on the network page I get two critical errors. Ink system failure and printhead: missing or damaged. sighs At least work gave this to me, now I know why. $700 printer and its a piece of junk lol

[@303electronics]

The printhead is probably gone. Try removing it and cleaning

[@moffjerjerrod1579]

@@303electronics I did. It is spotless. They had it sideways in the box with the toner cartridges still in it. Its just leaking ink all over onto my desk from in the printer itself. At least it is glass. No worries. I took it back to work 😂

[@kaktusbdkaktusbd6685]

i bought hp pagewide. worked for a year with one spent keyridge. which are expensive in the blood. showed two mistakes. threw it in the container. these from HP are fraudsters, their printers are no good after one year

[@alicecurtiss959]

This is a known problem with this printer and HP has done nothing to fix it or support. DON'T BUY HP CRAP

[@aaronryan9985]

Step are Easy ## Understand ## Most importantly getting the solution thats all what i want. Thanks anyways.

[@alicecurtiss959]

This is a known problem with this printer and HP has done nothing to fix it or support. DON'T BUY HP CRAP

[@303electronics]

I've noticed in the newer models, the gear is one piece with the rod. It's all plastic. Not sure if it is a better idea, but haven't had much issues on this area in a newer HP printer. In any case, thank you for your comment and sharing thoughts on this printer model.