Genesis GV80 Reliability - An Owner's Perspective

[@Aaljounid]

As a proud owner of the G80 since 2017, I am thoroughly pleased with my ownership experience. In fact, I am eagerly anticipating the arrival of my new 2025 GV80. Here in the Middle East, our Genesis warranty spans five years with unlimited kilometers, accompanied by a comprehensive five-year service maintenance plan covering up to 100,000 kilometers.

[@RichWithCars]

Wow! Wallah! That's amazing, better than here in the US. Tayeb, hope you enjoy your new 2025 GV80...mabrouk!

[@Aaljounid]

@@RichWithCars Looks like we've had a visitor who's picked up the local lingo! Nice touch keeping those Arabic words in your back pocket!, wonderful videos keep it up

[@RichWithCars]

@@Aaljounid thanks man! I'm half Lebnani....so I know a little here and there! 👍

[@pauldale5599]

I will start by saying I own a 2023 GV80. that being said, I have had none of the issues you have had. At least, not so far. As for your A/C system, you should put it in manual and set it to heat and see if both sides heat evenly (keep the sides synced). Then go to A/C and see if they are the same. If they are, the issue is not the actuator. May be the controller. If they are still different, they you probably have a actuator issue. I have read other owners with the latch cover issue. In every case they had to have the cover replaced since the minor parts cannot be ordered separately. Good luck on your dealer visit.

[@RichWithCars]

I forgot to mention that I also did try in manual mode (as you suggested) and had the same differentiating temperatures. If I understood correctly, in order to fix the rear hinge cover, they would have to replace the whole trim? If so, that's a waste from their part, as opposed to just fixing that middle portion.

[@wisencareful4645]

I have a 2023 GV80 6 seater luxury model here in Australia Had Mercs / BMW & Audi GV80 is way ahead in all areas / to date none of the issues your having & my car has done just on 20k already as a country car doing long drives Finish is 2nd to none & the cars tech is simply brilliant Only downside I would comment on is lack of a spare tire which is of concern seeing I travel so much.

[@RichWithCars]

I would agree with you on the comparison to the Germans. Hyundai/Genesis is really bringing up their game. I used to own an F90 M5, and was constantly in the shop!

[@CptTenneal1]

Small stuff. I'm getting a 2025 GV80. BMW and Audi are garbage. I'm tired of $2,000 - $10,000 repair bills.

[@RichWithCars]

As I mentioned in my video, nothing major. And yes, I'm aware (at least) on the BMW issues. If you look at some of my prior videos, I dealt with a major engine misfire issue on my 2018 BMW F90 M5.

[@Quinton0520]

So a Hyundai over a bmw is crazy

[@RichWithCars]

@JeromeWilliams-oe9ws everybody's got different tastes and preferences. I'd probably keep going back to Lexus and Genesis over BMW, just because of the reliability issues in general. If you look at my videos on my M5 ownership experience, you'd see my perspective. Ultimately, the M5 never got fixed, and I sold it

[@beri232]

Buy a Lexus. Traded my GV80 Prestige after a ton of problems and extremely poor service. Lexus has been superb on all fronts!

[@PipenFalzy]

​@@beri232 yeah I heard the dealerships were hell to deal with. I ended up getting rx350 when choosing between Genesis and Lexus.

[@PhilPhil06grad]

Mine has big electrical issues. Have had a starter, oil pump, and other things replaced and not it still turns off in traffic.

[@RichWithCars]

Wow, I'm truly sorry to hear that. Have you tried exercising the Lemon on it? Sounds like too many issues to have...

[@sshah5893]

Any luck with the warranty?

[@bramfrank409]

The seat adjuster needs a bit if grease. The AC likely has a blend door issue. If you have cold air on the right it is not going to be refrigerant. The trim out back is likely that the piece was dislocated when loading something in back, possibly breaking the hinge on the right side. The dealership experience in the US is inconsistent. In Canada the 4 dealers near me are all great, but the one I purchased my 3.5 Prestige from has been amazing.

[@RichWithCars]

Thanks for your feedback. Car is at the dealer, and this is what they said: 1) Seat needed some grease 2) AC is the evaporator - unfortunately, it's on backorder, so I'm waiting to hear back 3) The rear hinge cover piece will need replacement of the entire trim piece. They don't come or fix just the middle part - the whole trim piece will get replaced.

[@bramfrank409]

@@RichWithCars So long as it is under warranty, I suppose it doesn't matter what they change. However I wonder at that AC diagnostic.

[@beri232]

I preordered a GV80 Prestige for their first production year. The transmission glitched, the nav system glitched, the heat stopped blowing in the middle of winter, the engine ran extremely poorly in cold winter months. On top of that…. the customer service was awful for a luxury brand… at least at the dealership in Edmonton Alberta Canada it was. Sold it after a year of ownership

[@RichWithCars]

I'm sorry to hear that. My experience in general regarding reliability hasn't been that bad. I was a previous and current Lexus owner, and I have to say that Lexus is on another level of service tho

[@beri232]

@@RichWithCars that’s actually what we traded the GV for was a new 2022 RX350. The service has been top-shelf and we haven’t had to use it once for warranty. It’s a much better ride and it’s been extremely reliable…. but it does sacrifice any sort of thrill so to speak. I will need my bike and a sports car for that I guess. For an suv, it has been as expected.👍🏼👍🏼

[@RichWithCars]

@@beri232 I was a 2017 RX350 luxury pack owner prior to the GV80. I just did a review on the MY24 RX350. Like you said, Lexus never fails to impress. You can check out the review here: kzbin.info/www/bejne/oYKUnoVsbrlpeLMsi=PNTD0YI4PL6LVww_

[@CptTenneal1]

I'd never buy anything that was a 1st production year. It generally takes 3-4 years to get the glitches out.

[@matthews6216]

same hvac issue in the santa fe

[@RichWithCars]

They probably share similar components

[@youssef2]

I had similar issues with my 2021 G80. Last summer the AC was completely out and they had to replace the compressor. Then days after the driver side was not cooling as well. I took it back and they said the "schrader valve" was causing a small leak. They replaced it and recharged the coolant. It was good for the rest of last summer but earlier this summer the driver side was not as cool again but only slightly. Took it back, again, and said they couldn't find any leaks and the coolant was a little low so they refilled it. I documented all that on emails with them and told them if it happens next summer they would have to find the root cause. I have a CPO with extended warranty so it will still be covered. I love the car but I'm very disappointed with the quality issues. JD Power just released their 2024 3-year reliability survey, which looks at 2021 models. Genesis moved from at or near the top brand the last couple of years to below average (presumably with the major redesign in 2021).

[@RichWithCars]

Yeah - I'm sorry to hear about your issues. Seems like a common issue across all Genesis models. Their reliability score was initially high due to the low volume of vehicles they had at the beginning. Once more units got sold, it brought their average down. Lexus/Toyota still at the top....

[@robins179]

I have a 2021 GV80 and have the same issue. I have not taken it to the dealership. I was wondering if the AC issue is covered under warranty?

[@RichWithCars]

Yes - the AC issue was covered under warranty. Took 2 months for the part to arrive. I have another appointment coming up to get it replaced. It ended up being the evaporator

[@dmelkumo]

Maybe its because the sun is heating the temperature sensor on the right side hence the AC is working harder on that side

[@RichWithCars]

No - it ended up being the evaporator, which they fixed

[@dmelkumo]

@@RichWithCars that soon?! Wow...

[@damontperkins4169]

2:14 I didn't hear nothing

[@RichWithCars]

It wasn't a major issue and not very apparent. Just some squeaking which got resolved by applying some grease....

[@your_royal_highness]

I wonder the degree to which Hyundai dealers will or will not go the extra mile to keep an owner happy. Little stuff does add up and can be very annoying. It is weird. I had NO problems with my Q5 but did dump it after 57k miles for fear of something serious popping up. I would not want to keep any car for more than 75-80k miles in all probability.

[@RichWithCars]

Yeah - I doubt they'll go the distance to make a customer happy - especially compared to a brand like Lexus. I'm very curious to see how the new stand-alone Genesis dealerships end up comparing to the current Hyundai/Genesis combos. Surely, they would have their employees go through training to bring up the level of service. Only time will tell....

[@John-vt7bd]

I have a 2021 genesis gv80 2.5t with none of those issues

[@RichWithCars]

That's great! 👍

[@nabeelahmad978]

This gv80 or the mdx? Or new Mazda cx90

[@RichWithCars]

I find the CX90 and MDX are on a slightly lower price point than the GV80. Unfortunately I haven't reviewed either the MDX or CX90, so I couldn't tell you much about them. I'd still think that the Genesis is slightly better tho....

[@fin1964]

that outragous to charge someone for A/C issues

[@RichWithCars]

Completely agree.

[@PhilPhil06grad]

I agree it doesn’t get hot unless it’s 80 plus

[@RichWithCars]

I guess I'm not the only one....🤔

[@SoundAloneband]

People will complain about the most minuscule things. Yea electronic motors make noise. The dealership will Probly screw it up more. Lol. Leave it be. Not worth the trouble.

[@RichWithCars]

LMAO! Yeah, I've heard plenty of stories from many dealership mishaps....if it's nothing major, then try not to worry about it. Hard to do that when you're OCD!

[@e_yiizy]

Small quirks, but one could argue those small quirks should've been QC'd. Also, reddit has plenty of posts regarding poor dealership experiences with Hyundai, Kia and Genesis. No disrespect, seems like you're settling. Doubt your Lexus dealer would turn you down like that.

[@RichWithCars]

Not settling. This is my first experience with Genesis, and I'm seeing this for the first time. If I already had a bad experience with them in the past and would've repeated my ownership with them, then it would be a different story. Also keep in mind that Genesis is starting to build stand-alone dealers, so there's hope for the future.

[@billydanzz]

An econo-sh!^t box car company that expects to become a respectable brand in the luxury market should not be giving customers push-back and run-around when they have issues with their cars. The guys in Seoul better catch a flight over to Japan to learn a few things about the luxury dealer experience from Toyota. Clearly they figured out how to make the transition long ago.

[@RichWithCars]

Agreed. Hyundai and many other brands could learn a thing or two from Lexus....

[@adelaak1183]

Have you tried BMW, Jaguar or land rover? I think it is a dealership service quality issue, Genesis should apply fines to those dealers

[@Spawn-wt6ul]

You know what they say...GENESIS DOES WHAT NINTENDON'T.

[@RichWithCars]

I see what you did there.....SEGA!