Genius Bar caught ripping customer off ON CAMERA by CBC News

[@STBill]

*Oh, my God! OH MY F'ING GOD!!! I'M GONNA COONSUM!!! AHHHH!!!*

[@3Faidonas3]

wat

[@zerefz4330]

The Pain after realization hits you down bad

[@thetonywony_]

the fuck

[@CyanicCore]

This is unexpected..

[@connorhull9215]

@llliiimmmeee The computer was restored to functionality by moving a pin with some tweezers. The 'scam' is not directly related to that guy at the beginning who was telling the reporter they would need to replace $1100 worth of components, he's only doing what the company has hired and trained him to do. The 'scam' lies with the company itself purposefully making it harder for people to repair their devices so that they have no other option than to go to company owned stores where the employees have been trained to charge them exorbitant prices without checking for common issues that might arise with their devices.

[@poisonpotato1]

He didn't use a certified genuine iTweezers to bend the pin back so now the whole computer is beyond repair

[@booknerdjebbi5037]

hahahahhaha that comment cracked me up thank you

[@MCAlexisYT]

WWWWWHHHHHHAAAAAAATTTTTTT

[@Furcapper]

Apple is the type of a company that would try to own the water and air on our planet.

[@MCAlexisYT]

Jon Knows Yeah, even if that’s a joked-exaggeration.

[@johnnyoost1144]

love it!

[@the9file]

*lamp will not turn on* apple: "its the lamp's wiring, or your house, or your city's infrastructure. you should move to a new city" louis: "its not plugged in"

[@horzen4227]

More like: You should buy a new city... luckily, we've got a new Apple-orientated city on sale now! It'll come at the low-low cost of just your soul... and your families... and your children's families... and you- actually, just give me all of it. PS: All bricks and lightbulbs sold separately.

[@GurisaYudistira]

1,8K likes with only 1 reply symbolises how true your comment is.

[@thegreatgatsby8180]

Please stop buying their crap. I can't wait to see their share price tumble.

[@InsanePorcupine]

You are not authorized to plug that lamp back in.

[@Andrew-it7fb]

@@notlNSIGHT my Pixel is smooth, is simple to use and has a fantastic camera too but no walled garden. I've always stayed away from Apple because of their does not play well with others attitude. 😁

[@kazikkozakiewicz9983]

I personally never had any issues with Apple. I also don't own any of their products.

[@ziyangwu2578]

@Scotty loves Chrysler’s they trained you to be relied on their UI and app ecosystem

[@BIGBOX84]

@@Andrew-fv4sj who the FUCK does audio production on a phone??? Talk about an absolute joke

[@oliverjackson792]

The devices are made to die after some time. I owned 2 iphone 6s.

[@pradeepraghuraman4430]

I had an old iPod Touch 4th Gen and my mother had an iPhone 3GS. On both devices the home button stopped working within a year. Amazing premium Apple engineering and quality. My old Nokia 6260 slide at that time had all buttons working and a better camera (5MP Carl Zeiss lens) with flash while my mother's iPhone 3GS had a poor quality 3.2MP camera with no flash.

[@abdellahbuiquang7139]

@@Andrew-fv4sj andrew u sound like a fucking idiot to be honest no offense tho

[@TheRisky9]

We keep talking about going green. Think about how much waste would be spared if people could replace their own batteries or processors instead of having to throw out the entire motherboard!

[@rossmanngroup]

There's two different ways to go green. Environmentally and financially. They mean the other way.

[@TheRisky9]

@Doctor President Right to repair has nothing to do with switching your phone every year. Quite the opposite. It's about being able to repair your phone so when something does fail, you can keep it 5 or 6 or even 7 years because you can fix it yourself with aftermarket parts. Instead of going to apple after two years and them saying, "Your phone is two years old. We can't fix it. You have to get a new phone now." That puts a consumer in a bad spot where they buy a new phone after a year or two not because they want to, but because they have to. Do try to keep up.

[@tjadejoh]

@@TheRisky9 iPhones do get the longest software support tho

[@TheRisky9]

@@tjadejoh **Sigh** Right to repair has nothing to do with software. Unless you're referring to the software not working because you did something as innocent as **gasp** changing your own battery. With a **gasp** aftermarket battery! Yeah, they have the longest software support. Great if your device lasts that long! Seriously, learn to keep up.

[@tjadejoh]

@@TheRisky9 well. No one will ever say “your phone is two years old. We cant fix it”. They even have parts for 8 year old ipads. And everything that does come back, is recycled. You can litteraly bring your devices to them, and they will recycle it for you.

[@chrischurch4551]

Flat tire? We don’t do partial repairs, we have to change the transmission and motor also.

[@vivekstreme1994]

Lol

[@buxadonoff]

More like, the price to fix your flat tires is more then what the car costs, it's best for you to just buy a new one.

[@ejazahmedsasoli]

OR you should buy a new car. same price

[@arnemaeschaelck5012]

Honestly, at this point, upgrading to this brand new Corolla XS Max is probably the better option. Only costs $200,000. Either 64 horsepower, or for $100,000 more you can have the 128 horsepower or 256 HP one? -Comes with an adapter to fill up your gas- oh no, lol that only came with the Corolla 7 Plus. You can trade in your old as f*ck 2016 Corolla X, we'll give you like 5 bucks. Sounds pretty generous to me!

[@JimmyTurner]

My window fell off the track one time. I had the money so I just took it to the closet mechanic. They said 45 bucks since it wouldn't take that long. I thought it was a little much but hey it's probably not worth it to them unless they charge that much. I drop it off come back after work guy says 200 bucks. "We had to replace the motor" mother fucker the motor was still working. I got it down a little and they did actually put a new motor in the door for the window. But still it's fucked.

[@nicksmith8166]

Apple: "Over $1000 to fix." Louis: "Its free, but if I had to replace the cable, $150." This is absolutely disgusting.

[@ichoozjc]

Seriously! Louis shouldn't charge more than 125 for the cable. What a butthole! Edit: anyone heard of sarcasm?

[@010dx010]

Chris E yea but he’s an honest man

[@Wetballs]

Apple makes it damn near impossible to get good working parts....

[@domanics4314]

Honestly, it's more than likely the cable he buys for the replacement costs about 115 and he's only getting 10 for his time.

[@danieldavila4999]

@@odjsjaks an apple ribon connector

[@oopsitsdeleted6996]

Me: **has a cough** Apple: so we have to replace the lung, airway and nose.

[@challengegravity]

Alternatively we have acremation furnace out back. Just hop on in and we'll assign a look alike to take over your life.

[@nairobi203]

Welcome to consumerism.... Welcome to the Logic of the Market.

[@cymtk]

Nah it'll cost more than youre worth to just replace a lung, airway, and nose. Just buy a new one.

[@cloudedarctrooper]

Apple, five seconds later: "It would be better to buy a whole new human by our estimates"

[@OlrikMeister]

Louis would give you a glass of water for free that will fix it and might give you cough syrup for 5 bucks

[@MCroppered]

The fact they worked very hard to close the loops that allow customers to find repair alternatives, shows you how profitable the practice is for them.

[@lht9600]

If apple had a hospital:” it’s cheaper to just have another kid.”

[@Brawls05]

Apple is Omni-Man.

[@wes11bravo]

"Do you have any remaining children who would like a new iPad?"

[@TaSwavo]

Isn't that actually like most hospitals in the USA though? "It will be $75,000 for the operation and ongoing costs of $5,000 a year..." means the same thing as you said to most people but without the choice :( Like hospitals (and pharmaceutical companies) though, Apple cheats and overcharges. That is the problem.

[@kuhaku9587]

@@TaSwavo I see a lot of people against universal health care until they get charged 200k for an injury in a car accident or a heart attack, which they pay 15 000 per year of private insurance, which bail out on them the moment they are asked to pay back. Then they don't have the money to sue the insurance company and end up bankrupt losing their houses. But it would cost them 30$ to 7 000$ per year for universal healthcare, the rich pay more so the poorer can have the right to live. Yeah, maybe it sucks to have 30 000#$of your 200 000$ salary going directly into healthcare you aren't using, but it's also about remembering when you were a kid and you had surgery that would cost over 30k but you were covered for free or when you were a student at 20 years old and you were only paying 300$ per year for healthcare, another 1000$ for a full year education and you got free medication for an infection after an unfortunate accident.

[@TaSwavo]

@@kuhaku9587 I'm in the UK - we have universal health care already - the National Health System (NHS). I also have private health care. So I pay for the NHS but use private to get faster operations. So I put into the pot of cash but don't draw from it if I need a big operation. Someone poorer gets the same operation just a few months later and might be on a ward rather than a private room. Same result. I feel so sad for those outside the UK who ever get ill :(

[@rossmanngroup]

Share if you think the truth should be out there. This wasn't an easy piece to push through: and I hope the effort doesn't go to waste! ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL HERE kzbin.info/www/bejne/lYnRlod4nbeDj80 Thumbs up to CBC News for having the balls to publish this in spite of the pressure they probably received not to. GOOD JOB ALEX!! P.S. - there was NO LIQUID on this. Only red sensors. Zero corrosion on the board - AT ALL! At 2:20 that is probably TOTAL CRAP.

[@gaspardeelias2485]

The truth is out there ... X files :)

[@corchaEkotte]

Thanks for sharing this segment.

[@leonardocafferata6697]

Where's the second part?

[@TheLouisXXI]

The National or CBC Marketplace?

[@johnnychang4233]

The 🐛 is rearing it's 💩 out of the rotten 🍎 🤢🤮 Also all competent technician do reverse engineering as a method to diagnose failures and their discoveries and schematics isn't patent or copyright infringement.

[@mapb0988]

Finding a business with integrity is so refreshing these days. Respect to you Rossman

[@rctrulez]

Gotta have some Tegridy - Tegridy Farms

[@ArabianKnight63]

They all go down to their knees to please investors and care about profit when they start flowing

[@ShakunetsuAkuma]

Rossmann is a legend and he doesn't think so. God bless Louis!

[@leokimvideo]

The irony of the Genius Bar is it should be called the Idiot Bar. The verbal always steers towards a thousand dollar repair and then your sold on the idea to buy a new product. Customers are Idiots to surrender to these sneaky sales tactics that are used over and over no matter what Apple store you walk into.

[@tipoftheiceberg11]

Victim blaming

[@----.__]

Leo :) Happy new year mate

[@----.__]

@@tipoftheiceberg11 No, it's idiot blaming. If someone jumps off a cliff and falls to their death, is it victim blaming to say they brought it upon themselves?

[@tipoftheiceberg11]

@@----.__ You do not have to be ignorant to be susceptible to sales tactics.

[@----.__]

@@tipoftheiceberg11 There are plenty of idiots who aren't ignorant. Hello you.

[@calmexit6483]

Now this is journalism I can get behind. I’m loving this sort of expose.

[@kicksledkid]

CBC has an entire show like this 2 actually "Marketplace" and "The Fifth Estate" I highly recommend them both

[@kicksledkid]

@Cr0Lar the CBC is the Canadian Broadcasting Corporation

[@kevinburns8473]

@@kicksledkid well I guess that's why it got aired then! Apple would probably just sue CNN ect to keep them from airing stuff like this. *defamation of character and intellectual properties*... cunts.

[@calmexit6483]

@@Davrie You're right on the point that there's nothing that us serfs can do. Thankfully at the very least, we can know the truth in the face of propaganda.

[@saviourbaldacchino7033]

fake video. How could the pin disconnect itself?? its impossiblefor the pin to disconnect without disconnecting the whole cable. This is a fake

[@DatzMagic_82]

Apple: "our products are too complicated for the untrained person to handle" Louis: *bends a piece of metal*

[@elhazthorn918]

The 'geniuses' at the Genius Bar are included among the untrained. That's why they have to sell new crap instead of, you know, spending five minutes diagnosing the problem.

[@friankiel5267]

Apple replys:" yes that would cost $1200, so its still better for you rich bastards to buy a new product we released this year."

[@zen608]

@@friankiel5267 I wonder why they'd even tell customers to buy a new product when repairing the computer would barely cost a fraction of buying a new one. Then it hit me, and I realized how stupid I was. The only reason apple stock has kept on increasing in value is because of this sort of anti consumer shit, forcing you to buy the latest and greatest product while locking you into their ecosystem. One of the best examples is how Samsung has an app for its galaxy buds both on the google play store AND apple app store, so you aren't locked to using a samsung device, you can use them on any android AND iphone. MEANWHILE apple's airpods are a PITA to use on anything other than apple products. ever wonder why they make these things so easy to use? it's so that they can prey on the people that know the least about technology and they can lure them in to these expensive repairs.

[@WetaMantis]

@@friankiel5267 Or just getting pissed and outraged and never buying apple again. Well that's supposing you have half a brain. Paying 1200$ instead of 0$ by bending back a pin is a genuine scam and not customer service.

[@huntermckee2279]

@AL HASSANE BARRY they don’t even have access to the GSN network (How Apple gets parts). Maybe 1 person in a higher level regional store has access to it.

[@MrElliptific]

I confirm that I had the same experience: Genius: oh no, your smartphone cannot be fixed Small repair shop: come back in half an hour. Fixed it for USD 25.

[@sparks2lit636]

Buddy your phone is probably half fucked up. Im sure ur battery got changed, one of your speaker is probably busted. N god knows what else they replaced in your phone.

[@sparks2lit636]

Next time dont leave your eyes from your phone.

[@420noscopesonlylol6]

@@sparks2lit636 Sounds like typical anti-repair campaign.

[@thelouster5815]

Terbish Crystal Even if they replaced all those “broken components”, for $25 that’s dirt cheap. Especially when you go to an Apple store and they demand hundreds for repairs or a replacement. Tl;dr You’re an idiot.

[@matiastorres1510]

@@sparks2lit636 stfu you dumb bot

[@ErichToven]

As the owner of a repair shop myself I'm glad to see light shed on this issue. I find the greed absolutely discusting.

[@CeliMe007]

Dentist, I only have one cavity. Apple Dentist: Looks like we have to remove your whole bottom row teeth for $10,000.

[@idkwhatamdoing4346]

Oh and it looks like your lips must be removed

[@laysepolm]

You'd better buy a new mouth!

[@rogalski86]

"Oh!? You want new teeth fitted after tearing out the others? My mistake sir, that'll be 20k!!"😏

[@LilGrimey5Star]

Oh my God this had me dying 🤣

[@NatBeez5430]

This thread! Hahahaha

[@TheRealJawad]

1.2k for a fix that was completed in 3mins without needing any new components ?! How is this not fraud and illegal ???

[@sos10]

So you say without questioning how on earth it is possible that INSIDE a computer a tiny bit gets bend and no longer makes contact...

[@TSE_WOODY]

SOS10 you can drop it, and that will happen. I work in a repair shop and we do lots of iPhone repairs and see it all the time

[@sazanadora565]

woody it Can also be bent in the making of the ultra book and overtime it snaps I make that mistake way too much in. Nintendo consoles

[@XDKvlogs]

it is illegal, my question is how they still get away with it?

[@MedicSound]

As much as I hate Apple, you gotta understand that the guy from Apple explicitly stated at the beginning of this that Apple does not do partial repairs, which is what the guy Louis did. They only have solutions that involve replacing entire parts, and their OEM parts happen to be prohibitively expensive. It's not fraud nor is it illegal because they are extremely up front about this policy when you bring them a device, and it is little different than taking your car to the dealership for repairs. It was legit like the first thing out the guy's mouth, and when CBC asked for an alternative, he didn't lie and say that it couldn't be done for cheaper, only that they had no cheaper solutions.

[@TyDie85]

That statement was pretty powerful. "I'm not asking them to extend an olive branch. I'm just asking them to stop extending the knife". That was VERY well said!

[@jorgeaviles97]

*goes to doctor* Me: "I sprained my ankle" Doctor: "going to have to do a heart transplant"

[@diamond3838]

Jorge Aviles *replaces the whole body*

[@johnyoung9649]

Yea, you go to doctor for your ankle. The doctor notices your heart problem but doesn't warn you. He treats your ankle. You drop dead later that week. Your family then sues the CRAP out of the doctor. That's a pretty close analogy now.

[@HassanalBolkiahSoyjak]

​@@johnyoung9649 The better analogy is he refuses to fix your ankle until you pay for the heart surgery as well.

[@pastoryoda2789]

Jorge Aviles lmao 😂😂😂😂

[@abhishekreddy2425]

And a brain transplant

[@agilitykissa]

Customer: "So, I stubbed my toe and-" Apple: "So, do you know what amputation means?"

[@user-su3jy9el2v]

This.

[@seraslain962]

Also Apple: Okay, so now we're gonna have to replace your missing leg with a state-of-the-art prosthesis. That'll be half a million dollars. We also need to re-wire the veins at the base of your leg and introduce synthetic blood to your system which will be another $200,000.

[@notteludette2682]

only amputation? they'd call the firing squad.

[@StephenDuMont100]

it seems like those water indicators are basically a scam.

[@elcaminosunlimited]

they make it easy for apple to deny warranty claims.

[@heavyhebrew]

I used to work for T-Mobile in retail. Many times phones would go out with the watermarks already pink instead of white. When management is quizzed we were told to just ignore it. These were brand new phones straight from the manufacturer. Come to find out those water mark indicators will turn pink/red in humidity withuot any real contact to aliquid.

[@StephenDuMont100]

@@heavyhebrew yeah, when I was at Verizon we would take a look at the watermark and use that as an excuse to tell people to take a hike, I'm pretty sure asurion does too.

[@iznbrgetihw8007]

Stephen DuMont @Apple is basically a scam .

[@StephenDuMont100]

@@iznbrgetihw8007 well, yeah, basically that's true. lol

[@thebyzocker]

ive watched this so many times now and i still cant belive that we live in a world where this can happen

[@ML-jk3sz]

You must live in a very sheltered world.

[@Poignant_Ritual]

​@@ML-jk3szhe didn't mean that he literally cannot believe it could ever happen. He's making a statement of indignation. You're pretending to be stupid so you can insult someone over a YT comment. Get a life.

[@Hunan-md7zs]

​@@ML-jk3szlol

[@ComputerClan]

6:22 "I wouldn't charge them for that". I almost cried. You're doing good work. Love your stuff. P.S. I got a MacBook Pro-related ad on this video. Oh, fun coincidences…

[@EllySensei]

Yeah, fun

[@aconite72]

To be completely honest, picking the lid off and bending a pin back WITH a price for 1.5 min is not even going to be $5. That’s barely a cup of coffee. According to him, he got 30 to 40 customers a day with various needs ranging from several hundreds bucks per person. It’s literally a dime and no effort.

[@ComputerClan]

Matthew Lee Right. And I think that’s how it should be done. I freelance, but I do small stuff for free. But I bet there’s freelancers (or other seasoned repairmen, working for a company) who would’ve charged for that.

[@savage2008mdo]

Well, i certainly would've charged for that. It's not the time it takes or the effort, but the knowledge. I didn't break another MacBook Pro to learn how to fix yours for free. Of course we are speaking something reasonable, like $5 top.

[@jeremymusick9532]

If someone does that for me, I'm more likely to reward them with future business, which is most likely why this guy does this. I'm not saying that's a bad thing, but it's a smart business move to gain loyal customers.

[@cigarnewbie6436]

It's never a good idea to bring anything that's malfunctioning to a person whose job is to sell you a new one. Always keep that in mind not just for computers but phones, cars, anything.

[@AleParkhomenko]

Ammm ... considering how much models each iOS supports, compared to Android even, Apple’s priority is to make you use your devise as long as you can.

[@bullshitdepartment]

@@AleParkhomenko Apple admitted to specifically making it so that your phone will start working slower after 1-2 years. Priorities.

[@AleParkhomenko]

Bullshit Department Yes they did. And you should thank them for it. If you know anything about physics behind lithium-ion battery, you should know that chemicals decay over time. When you battery drops to 80% of its chemicals level, it can no longer support peak activity. So you have performance manager available that makes your phone to process one task at the time, which does slow it down. I see people every day who don’t use it and their phone just shuts down unexpectedly because battery can’t provide enough power. Apple, at least, has stores where you can replace the battery same day, in an hour, and walk away. Good luck finding support for Google Pixel ... all they give you is FAQ from which you have to file a claim to be helped over mail.

[@emanandchill]

@@AleParkhomenko Apple as a whole company is overpriced. And they're scam artists.

[@hubbabubba5177]

@@AleParkhomenkoI see your point. But imagine this: easily replaceable batteries

[@buffaloaf8205]

"If it's not damaged by liquid we still have to fix liquid damage" Wait what.

[@kristoffpotter]

Exactly 😂

[@Vladut9091]

He was referring to the liquid damage indicators.

[@nythawkfpv]

If the products are damaged, no matter if its liquid or not, they should be replaced.

[@lucas_vlanc]

He meant that the liquid indicator turned red which means that a fair amount of liquid entered the chasis and even if the screen damage wasn't because of the liquid damage, they still have to do the appropriate procedures just in case that liquid did damage something inside and would cause short circuit in the components Edit: lol I'm not defending Apple, I'm just saying it as a fact, I don't even like Macs, PCMR all the way

[@brandrex6618]

​@@Vladut9091 😂

[@BrianKim-ih4qh]

*the level of patience and determination rossmann has had to endure must be a level most people would not be willing to go the. If you read this comment rossmann, thank you!* ♥️

[@ProudSalafi]

If you spend nights in front of a store to buy a freakin mobile phone then I have no words for you man.

[@gabrielvinicius2409]

In the afterlife results panel, it displays as a negative -5000 points, the same amount as shit-eating.

[@SmickyD]

"end it"

[@_Simbaaa_]

If you spend your days criticizing other peoples joys then I have no words for you man.

[@ProudSalafi]

@@_Simbaaa_ I spent a minute so jokes on you buddy

[@CaptainScarlet1961]

@@ProudSalafi: Exactly right, there's always one :-)

[@Its-RaMPaGe]

Me: *Gets a papercut* Apple: Now your only option is to be reborn. We need to replace your life.

[@MissAprilCakes]

🤣🤣🤣

[@abelq8008]

$150,000 to replace the arm.

[@mentuemhet]

now, imagine when the iCar rolls out in 2024. Apple: "you have a flat tire? that would essentially cost you the price of the car because the tire is intrinsically connected to the car. so, you have to replace the car."

[@FlyingPigChannel]

LMAO 😂

[@a68k_de]

and you can only fuel it with iWater (haha as seen in one of these parodies)

[@noahjones9833]

@@a68k_de that's 20x normal price because they invented their own oil fracked by child slaves sold by the chinese government

[@feero9680]

9:57

[@bryanh5097]

These sensors indicate that there has been water on the tire, so we're going to have to replace the battery, all of the passenger seating, the air conditioner and the radio.

[@Caberbalschnit]

This one was the most straight forward, easy to digest, well put together video I've ever seen on this topic. This video needs to be liked and commented into infamy. Far beyond viral.

[@r00pea]

It's a bit disappointing they barely scratched the surface. They should have shown the whole process of removing a battery. And the evolution from easy to swap SSD and memory to precision soldered. And what it takes getting inside an iPhone to change the screen or the battery. And on and on. It was a good piece but could have been more impactful.

[@pcsecuritychannel]

Way to go Louis! You're killin it.

[@SamSeama]

Nice to see you here :) fan of your channel too :)

[@nessiebreath]

This piece starts off, and you think ‘okay, this likely to be a genuine piece of journalism’. Then Louis Rossmans face pops up. (In case anyone doesn’t know, this man seemingly has a lifelong hatred and professional resentment of everything Apple). It’s sealed, when he claims that 20 or 30 times every single day someone comes into his store claiming they’ve been overcharged at the Genius Bar. In this item there also some very dubious and curious things: First of all, how did that one pin get bent out of shape? Could small insect have burrowed its way into the MacBook? It’s true the Apple Store have actually misdiagnosed this problem. But the fact that the indicators have been turned red, and a small section has clearly been sabotaged by someone that has messed around in a lot of Apple products- it could very likely be a setup. Something they are LIKELY to misdiagnose, on a busy day, without actually pulling the machine apart. Most importantly, reporters put this piece together, Terrence McKenna, - look VERY accurately at your sources. And tell the whole story: consider for example how good the Apple customer service and replacement program usually is. And the likely reason that Apple increasingly don’t want people messing inside their products, is that some of these dudes cause them all kinds of problems and added repair costs, especially if things are still under free warranty that they offer.

[@itreat2016]

Just get Apple Care

[@zokonjazokonja]

@@nessiebreath Pin could get out of shape during assembly in factory. If pin is bended it can still make a contact, question is for how long when oxidation and thermal changes start to do it's job.

[@andysmith1996]

+nessiebreath Yes, the news team probably had a tech make a minor but obvious fault so that they could assess the service provided by Apple and a third party. That's common practice by consumer organisations when comparing repair services. And Apple did open the machine: they had to, to see the indicators that had turned red, which, as was noted, do not necessarily indicate that liquid was spilt in the machine. Your suggestion that "these dudes cause them all kinds of problems and added repair costs" makes no sense. If the product is under warranty or Apple care, then you'd just have Apple fix it. No one would pay to have a third party fix their machine if Apple will do it for free, especially since that would also void their warranty. And, if the item is out of warranty, it should be the owner's choice who they take it to. If a third party screws it up, that doesn't cause Apple any problems or added repair costs. Oh, and Louis Rossman didn't say that between 20 and 30 people a day came in who were overcharged by Apple's genius bar; he said that between 10 and 30 people a day came in with equipment that Apple said couldn't be fixed or was too expensive to fix. Given he has a very good reputation for fixing Apple gear and he's in New York, I don't find that unbelievable.

[@sathyanarayanntiruchigurun9320]

For $2000 i can fly from south india to NY and get my mac fixed by louis and come back.🤨

[@capdink]

Ha ha ha that’s so freakin true. While ur there after you get it fixed, sell it there so you can have a vacation.

[@yes-kr7pv]

holy shiz what is ur name, my guy

[@whoo2975]

fking right

[@sethsrc792]

@@yes-kr7pv Sathyanarayann Tiruchi Gurunathan

[@Poodleinacan]

Wow, pretty cheap

[@Pakam3]

“Apple declined to comment.” Well that’s never an indication of honest business practices.

[@TearDownGenesis]

Not really, a big company has to investigate and also reevaluate the policies. In this case the policy they have for repair may not be the most effective in this situation but it isn't possible for them to adjust the policy is more detail, as a result they would have to say, we stand by our policies which isn't good PR.

[@bigboldbicycle]

No, the video said "Apple declined to provide a spokesperson", but they did provide a statement. A BS statement, but a statement nonetheless.

[@danielk1380]

Or they don’t need to justify themselves in response to sensational news stories. They aren’t a cow boy repair shop, if they fixed only one problem then people would be complaining that the real problem wasn’t fixed.

[@fabiansandhoff750]

@@danielk1380 I get what you're saying, but simply put: seeing the water damage markers turned red without any evidence of water damage otherwise and then saying they'll need to fix the water damage, replacing the entire mobo and then some for the cost of a new device... That's just scammy

[@robertwittjr1198]

louis, viewing this again 05/18/23 the truth never gets old, thank you for the place you hold in the consumer world.

[@doc.voltold4232]

The madman did it

[@SpiceCh]

The hero we need :)

[@nickg5156]

I think we can all agree that Apple doesn't employ a single repair technician. They only have a sales force with a rudimentary knowledge of computer hardware.

[@nickg5156]

@Allan Herrera You're not wrong.

[@wes11bravo]

I'm not anti-Apple as such but the absurdity and pretentiousness of a facility calling itself the "Genius Bar" cracks me up. They seem to be geniuses at causing a distressed customer's bank balance to plummet to the benefit of Apple.

[@piranhaplantX]

@@wes11bravo The whole point of Apple's current sales strategy is cultivating a cult of narcissistic hipster pseudo-nerds that buy their products to feel smart.

[@zigfaust]

They hire Apple Zealots that don't even know what a EPROM is. Have a buddy who worked there and he was barely able to even use his own iMac efficiently.

[@liesdamnlies3372]

"rudimentary knowledge" You're giving them far too much credit. I've talked circles around them as a customer before.

[@steirqwe7956]

0:45 This scene gave me anxiety, honestly. It looks more like some disturbing cult ceremony rather than mercantile store opening.

[@Arcanefungus]

Well, apple basically is a cult. Youre manipulated into giving up all your money and youre shunned If you buy anything else😂

[@CaptainScarlet1961]

@@Arcanefungus: Exactly, I'd rather burn my money than give so much as a cent to Crapple!

[@trashblob]

Many of them were happy because they were resellers. That's the same thing every time over and over again when an Iphone comes out. And why? Because ppl still buy it ..

[@jellygiraffe]

That's exactly what it is. My little sister in law needed a new phone recently (she's 14, does will in school and is a bright kid), to teach her the value of money we got her to earn the money for the phone. I then sat down with her and went through all the phones in her budget, rather than get a brand new phone, with high specs, she insisted on a used, out of date, low spec iphone. Because all the girls in school have iphones.

[@ti-lo5hy]

It is a cult. They just don't want you to call it that. Get with the cult-ure muy dude

[@dougcronkhite2113]

I went through much the same thing on my 2018 MacBook Pro.. Battery died, Apple said I needed to replace the logic board, and top case. Total price, $1190 including labor. I took it to another shop, and they replaced the battery for less than $200 including labor. It still works just fine today.

[@je7647]

Same lol

[@thegrimyeaper]

I love how calm and nice you are as you burn them so hard.

[@meinname5788]

thegrimyeaper He behaves like a normal human being... Should be nothing special or worth Talk about... Just saying.

[@antonioochoa5269]

@@meinname5788 More like a robot, if you ask me.

[@Josh-cw8by]

Give me a break, he was nervous as hell!

[@LuvMyCardiKids]

Notice when the Apple representative was asked if there was a cheaper alternative, he didn't answer that question. Instead he just said that his proposed repair was close to the cost of a new computer.

[@narius_jaden215]

He just wanted them to pay even more, that’s all. Profit profit profit :).

[@BassProFlops]

he honestly sounded like all those lobbyists

[@adamsangels9874]

It’s a standard reply designed to deflect the question at hand that’s taught in-house so as not to be caught lying

[@Notfiveo0]

I’m guessing Apple isn’t too keen on repairing even their own products.

[@TRDiscordian]

YO NO WAY, I'm Canadian and I've been loving watching CBC expose companies. I NEVER imagined I'd see you on it! Good show!!

[@MrRaja]

Hi

[@djeieakekseki2058]

Discordian I said this store looks familiar, turned out I've been there many times lol.

[@Im0nJupiter]

I assume you guys spend lots of money on phones due to maple syrup spillage.

[@MrRaja]

Never trust a monopoly!!!

[@nGAhGENVH0Ul]

@@Im0nJupiter that's if they can afford their own overpriced monopolized maple syrup.

[@TheFurrry]

They claimed my customers macbook was badly corroded due to liquid damage, he told them it was never out of his studio and never near any source of liquid but they just insisted it was defo corroded due to liquid damage. They refused to even tell my customer what part/parts were corroded.... When i got the macbook to look at..it was bone dry no sign or any liquid or corrosion anywhere.... in fact im almost 100% confident they didnt even open the macbook. they dust inside had not been disturbed by fingers or screwdrivers. I would never trust them with any device. to many horror stories from customers

[@JDAfrica]

When it’s within warranty, they will find the cheapest alternative (bending a pin back), when it’s out of warranty - weirdly, they can’t find that same cheap solution.

[@wwblanch24]

Justin Dallas so odd...

[@ftv8181]

Warranty wouldn't cover water damage anyway, which includes humidity, which can damaged computer parts anyway. It is the consumers fault of they have left the computer in a humid room. It will be apples policy to not be able to just 'bend a pin and give it back'. I'm not trying to excuse their rediculous prices though.

[@Finx5008]

@@ftv8181 Unless the water indicators are so sensitive that they go off even in low humidity conditions. Also, the Genius at the apple store took the device in back to open it. Who is to say he didn't swab those indicators with a wet q-tip or paper towel? The consumer has no power here unless he demands the technician open the device in his presence, and even then, they can't control the potentially sketchy water indicators.

[@Otori6386]

How many consumers would even know about the water indicators to know to look at them if it was opened up in front of them?

[@Chronostra]

Here in Indonesia, at least in my city, most electronics will be opened in front of the customers. Even if they need specific tools, the customers can see the workplace.

[@mychemicalromanceann]

I had an iPad mini that got “stuck” during an update. I brought it to Apple and the cost to replace was more than buying a new iPad. I brought it to sprint and the manager there reset it for free. 🤔

[@forfee7467]

yikes

[@isaaclyonsf1]

That's apple for you, please stop supporting them, they care more about your money and much less about you and your device.

[@Nirrrina]

Might recommend the Lenovo Yoga 3. It has an extra battery in the conveniently shaped for easy holding cylinder on the side. The battery lasts for ages. Plus it's not very expensive at about $150-225. I love having my 8 inch to carry around & my 10 inch for watching KZbin & movies. I don't even use my computer anymore.

[@danniton9831]

Apple: "Cost of repair is more expensive so it is better if you buy a new one."' Translation: "We don't want to fix your gadget. We want you to buy a new device from us because you are our cash cow."

[@TheOtherBill]

@@Nirrrina Do you mean Tab 3? Yoga 3 is a laptop that was much more money and is NLA.

[@TechInspected]

Thought it was just a generic news report then I realized they're going to have Louis on there. Awesome.

[@lilcheaty]

Took me a while to realize Louis himself uploaded this lol

[@calaifur]

JimNS I agree, im not even Canadian and I love watching their reports

[@jameslong3351]

@JimNS , Yeah, they haven't been bought out like the American news corps have. You will never see an American news agency publish a report like this.

[@dirtymisfit5852]

The Technoclast lol same

[@varungoli6853]

Same here .

[@kram2]

I’m sat here bursting with pride watching our Louis bend the pin back

[@Gligar13Vids]

Broken pin on the LCD cable? Sure we'll replace the motherboard and top case, that'll be $1200, thank you for choosing Apple our laptops are the best.

[@rossmanngroup]

I can even explain replacing the entire display assembly if they don't feel like diagnosing screen vs cable, but replacing top case including keyboard, battery, trackpad... why

[@bkrich]

Would the Apple store even replace a LCD cable for a price or will they make you buy a screen as well ? that seems like way too much work for them with the huge return they are use to

[@snintendog]

i have a better question what is left of the original computer after they replace all that they might as well be just swapping the harddrive to a new laptop for both that price and what they plan to replace. Apple good lord not even once.

[@lancesniper]

But Louis, it's the Apple experience. Just because you can't understand it, doesn't mean it is wrong, it is just...different.

[@ntcong]

I'm not disagreeing with Apple for charging $1200 for that repair, the water indication was tripped, and to be sure they have to replace everything. But the shitty thing is, they actively stop 3rd parties from repairing it. Surely Apple can charge $1200 for the repair, but if someone charge just $10, don't sue them or make thing harder to repair. it's just anti-consumer.

[@Quismo12]

Me: Doc I've runny nose. Doc: We have replace your nose lungs and brains just in case. It would take 1 million dollars.

[@gurugobindguchhait3864]

Lol🤣

[@jupiter-walk5461]

Aw hell no, doc might as well kill me lol

[@fetchstixRHD]

To be fair if you accept your nose and lungs being replaced, you certainly need your brain swapped with a better one as well 🤔

[@jcaesar19871]

iDoc

[@backroadboosters4017]

“And you might die.”

[@DN_13]

"Genius Bar techs" are anything but geniuses or techs. They aren't even told how to fix things. They follow a script and a flow chart and how to deal with problems. And the result is get them to buy new shit.

[@mrorange90]

Yep...just like the "IT Departments" of ISP like ATT and cell phone companies.

[@jaydubya3698]

Yup...that's been my experience. My sense is that they're employed to field basic, simple questions from people, like "I don't know how to start my computer. Can you show me?" "Oh, yes...absolutely. See this button here? You just press it and it works." "Oh thanks....you've been so helpful."

[@RabbitholeIsrael]

much like doctors

[@oneven4057]

@@RabbitholeIsrael Huh? I'd hope the doctor about to preform my surgery knows how to turn the operating table on. Those people train for 10+ years for certification. Weird comparison

[@RabbitholeIsrael]

surgeons are different from your everyday pill pusher around the corner. I am talking about the pill pushers that look in your ear and then your tongue before telling you what is wrong and prescribing drugs/ poisons

[@Gna-rn7zx]

During the copyrighted music part at 1:24 - 1:53 , the dialogue is: NARRATOR: We decided to use a hidden camera to verify many reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem. Our team came to a Toronto apple store with a Macbook computer that had a common problem: the screen had stopped working. From there, the onscreen captions cover the rest of the conversation until the music stops. (The original video is still up on CBC's channel, under the title "Apple under fire for allegations of controversial business practices")

[@Francisco23997]

He almost charged the man just for entering the store

[@AP12820]

He charged the man for breathing in their store

[@eatyourvegetables5930]

You can get charged for giving an employee the wrong look

[@coldwarfare1429]

Charging for criticism

[@vpertys]

He charged the man for existing

[@jmoa5758]

@@AP12820 Imagine if Nike and Jordan charged you for walking with their shoes. Every step, 5 cents.

[@deadmilkman121]

"not asking for an olive branch, just stop extending the knife" Well said man.

[@9bstar]

An honest man that takes pride in his skill and knowledge *thanks for the likes guys and gals*

[@ethericboy]

That does"nt apply to the CEO"s of Apple,Google;Facebook,KZbin and the list is damn near endless in a world of scammers

[@plenty1347]

There are little to no honest people. This is capitalism.

[@9bstar]

@@ethericboy cold hard truth

[@heyhoe168]

@@plenty1347 Well, putting down the false reputation of those scams is a kind of a capitalism too.

[@motorpolitan8884]

@@plenty1347 Louis would not be making money if he ripped people off, because that's what Apple is already doing. He cannot compete by being dishonest, because that market is saturated.

[@VacuumReviews]

At 8:10, I love how the the first thing he mentioned was vacuum cleaners because that's so true especially with new stuff like Sharks and Dysons that are difficult to repair and are made to be thrown away.

[@davidborge949]

Louis still pursuing truth despite the threats. Respect.

[@simpletonapollo9723]

I could build a gaming PC that would last me for over 10 years with the repair cost for a single Mac Book. This is damn near extortion.

[@bustergundo516]

You're right.

[@1972Sylvester]

I have a 12 year old pc. Needed to replace some parts, but still going strong. Although it is time to build a new system.

[@magicbologna]

THE TRUTH

[@violet-trash]

You could install MacOS on a more powerful computer for a third of the price of an actual Mac. 🤷‍♀️

[@kimjeyong2474]

Simpleton Apollo Yeah man! And even if one component fails in your pc it still will be cheaper and easier to repair than in a macbook lol

[@aztharz5637]

Apple: "let me just jump into the back and see what is wrong with your computer" Spray bottle: "squirt, squirt, squirt" Apple: "water damage bro, that'll be 1500 dollars please" 😇

[@tomburnes6356]

That defo happens so.

[@DragonAurora]

I would much rather have someone open the device right in front of me and explain what the problem is...it's called transparency and Apple knows nothing about it.

[@BattleToads]

Took my computer to a local shop 3 months ago for water damage. Whole water bottle spilled in it. They did a diagnostic, informed me that my graphics card and one stick of RAM were fried (they were, I saw), and charged me $50 and sent me on my way. Fuck Apple.

[@linagee]

If this was Jeopardy: How do I turn water into $1,500?

[@vziiix7791]

@@DragonAurora All repairs in our shop is done right in front of customers. Why do you think we do not sell a single Apple device and when asked if we do, we reply "Sorry, we only sell quality products here"

[@lilv728]

I love that this piece was done. Good job Rossman. You're really giving a voice to the consumer and even mainstream media outlets are taking notice. Keep fighting the good fight! We love you!

[@DimitarBerberu]

“It's easier to fool People than It Is to convince them that they have been Fooled.”

[@izadkamal]

@@carlosesteban5601 Yep Bernie and Pelosi and Apple and Google and Twitter and CNN are paragons of virtue who always put the interest of us smallfolks above all else. And when try to fool anyone it's out of the kindness of their white shining hearts

[@izadkamal]

@Jimbo Dude, this is the Internet ;)

[@gbear1005]

Just like wuhan flu

[@whatshisname2497]

@@carlosesteban5601 you're right, a lot of good people have bad politics. Some people are just easier to con. Bad political philosophy lacks rationality ie: reactionary, right-wing, pre-enlightenment era ideologies.

[@gbear1005]

@Some characters aren't allowed that means CAN kill 1%.. although the CDC gods have revealed the number is closer to 0.09%..

[@xXBenutzer235Xx]

"Customers are starting to wonder if the company really has their best interest at heart " Really ? You start wondering that NOW ? That shit was obvious like years ago.

[@myview5840]

Skynet loves you

[@JS.990]

Of course..... Apple = Skynet

[@johnrankin7135]

Wow internet explorer finally got something right. Still not making you my default though.

[@MmostlyRandom]

decades ago

[@DragonAurora]

LMAO my brain almost fell out of my head when I heard that shit...

[@shadowfire115]

Luis is the type of person to diss on Apple while drinking Apple juice. I love that juice on your desk too, my fav! Lol

[@rossmanngroup]

Someone noticed. :)

[@TheDigi321]

Excuse me, that is the latest Ijuice if you put any liquid in it, it activates the cyanide safety mechanism in the bottle to protect you from unsafe liquid

[@CharlieTechie]

National exposure on a major network. Mike Wallace would be proud. Great job Louis! I noticed Ohio was not listed, time for me to write my Representatives and Senators in Ohio.

[@kbhasi]

And I like the fact he has a Lenovo keyboard rather than an Apple keyboard on his desk.

[@EvilprinceVlad]

@@rossmanngroup Did they not see you drinking Jager!!!??? Thats more than apple juice. Good God so much better. As well As proving them wrong!!

[@marp6730]

Wow this video is 5 years old and I literally had the exact same experience at the Macstore at coquitlam centre this week. The repair, at first, was quoted to me at $335, then they opened it up and found "water damage" and it doubled. The tech person even said that the components that needed to be replaced were the same "the top case" but because they detected water damage, it would be $695.00!! Why? They couldn't say. I repeated "so essentially you're doing the same job, but it will be $700 rather than $335? And the answer was "Yes". I took it elsewhere. Found a local tech guy with a simple google search and it was done in 1 hour for $50. All he needed to do, he said, was clean it up a bit, put a new cable into it, and it was fine. When this thing fully dies, I won't be buy Mac's anymore. A quality acer off of amazon will be fine at 1/5 the price.

[@DjPhaseFour]

"Going to take this into the back and look at it" = "Going to hide in the back, drink a cappuccino and check my facebook"

[@frodev728]

and whoopsie, the cappuccino seems to have made it’s way all over the motherboard... 🤷🏼‍♀️

[@user-zs8hn4cz4s]

@@frodev728 lol

[@Khouri86]

probably dd'd his hdd while drinking that cappuccino

[@probe26]

@@frodev728 lol

[@josephkreifelsii6596]

drink a starbucks* cappuccino

[@trbd]

"Apple invented their own screw" What a surprise, who could've possibly guessed?

[@jhnyjoejoe69]

Yeah it's called the "screw the customer"

[@DuckInGameStop]

truly revolutionary

[@ItsMe-lt6up]

And ifixtit invented its own screwdriver

[@7katter]

the most innovative screw ever in an iPhone

[@andrewallen9993]

And use it to screw their customers!

[@TitanEntertainmentvideo]

Apple told me my Macbook Pro needed a new logic board and would cost $800 to fix. It was 1 bad ram stick I fixed myself for $45.

[@Jepysauce]

Watch them having the OS detect non-OEM ram and locking you out of the machine lmao

[@TrashPanda_95]

They said the exact same thing to me and same thing in the video

[@ianmoone5125]

I took my wife's iPhone (outside of warranty) into Apple to have the screen replaced - the home button stopped working.. The phone had been in an otterbox since the day she bought it.. they found that there was a structural defect in the phone that caused the issue. And given it still looked like brand new they gave her a NEW replacement of the same model iPhone for *free*. Didn't even charge me the screen replacement fee. I'm all about the right to repair.. but this is stupidly anti-apple. yea OK.. there was a simple fix for the MBP at the beginning of this video .. but the "geniuses" are just kids doing their job.. they see a water indicator they assume water was spilled in the computer..

[@freakjoy13]

EXACT same thing happened with my imac. Told me it was a $1200 fix, got it done at a local computer shop for $220

[@indikus.]

​@@ianmoone5125 then the so called "experts" should get a better training cause customers need to trust them! Apple has some nice products but they are waaayyyy overpriced ... to rip off customers even more with the excuse "they are not well trained" is stupid

[@theftunder]

Just have to say Louis I love all your videos and your fight for the every day person so raw and real it is great!

[@derekcockburn820]

My iPhone developed a fault at 18 months old. I live in Scotland (part of EU). Under EU law - if the item has not lasted longer than one would reasonably expect (especially expensive items) the selling agent must offer a free repair or replacement. After everyone telling me Apple would not replace as the 1 year warranty had expired, I took the faulty phone yo the Apple store in Glasgow. As expected they wanted £100 for a 'repaired' replacement. I had come prepared with quotes from the 'Sale of Goods Act' in UK. They then reduced the cost of the replacement to £80. I refused and asked for the manager's name as I would take him to the small claims court because he was breaking the law. I was given a free replacement. Do research - stick to your guns!!!

[@lucuslopez6866]

You wouldn't be taking the manager to court. You would be taking Apple. You can't sue the manager since he is working under Apple.

[@harrispriest8343]

SCO LANNNNN

[@larrylarree4006]

you know eu law? doubt it. you prob don't know how the law works wherever you live

[@harrispriest8343]

William Hunt I like the design of their products

[@LezzaD]

William Hunt le literally hitler. DRUMPF BTFO amirite?

[@Rick-jf2ig]

Me: so yeah, I got this broken outlet right over he- Apple electrician: so I'mma have to replace the whole house and possibly the garden, that'll be around 2.5 million.

[@nontic9575]

Morty Smith 😂😂😂😂😂😂

[@nontic9575]

Morty Smith 😂😂😂😂😂😂😂

[@Alecexo]

They’re not electricians. They’re basically regular people with a bit of apple knowledge.

[@Rick-jf2ig]

@@Alecexo r/whooosh

[@Alecexo]

Morty Smith ohhhh I misread sorry

[@BradsGuitarGarage]

Oh man, are you going to get flooded with people expecting free backlight repair, now!

[@SpiceCh]

Luckily they kept in the part where he specifies that it would usually be free because the only problem was the bent pin ;)

[@bellissimo4520]

Louis getting some recognition on CBC now is just so very satisfying! Very well deserved!!

[@benderbotx]

I've never actually stepped foot in an Apple store and I take pride in that.

[@mikeyounes2756]

I did a few times but never again.

[@jamesgs5228]

Unless ur getting scammed out of a repair they are actually kinda cool how u can try all the new phones and headphones for free for abit

[@boxedfender4810]

@@jamesgs5228 why would i want to play with something ill never have? Thats like going skinny dipping with a supermodel when you're married... Sure its fun but if i pulled the trigger it would ruin my life as i know it

[@jamesgs5228]

lando hoth what interests?

[@jamesgs5228]

boxed fenders then don’t pull the trigger....

[@richarda8129]

Seeing you repair a computer without swearing is weird.

[@ElectronicsJunkyardStreator]

True Story. I totally was like WTF. But there is a time and place for everything.

[@pariscloud2907]

I like it. He can do what he wants, but it's a nice change of pace.

[@DanielRichards644]

True Story Bro, read my fucking mind

[@confuded]

He didn't even say the word Macbook in the same fashion... Maybe they used a Synth...

[@danddbandb]

Ha... I was going to say the same... Louis on his bestest bestest behavior.

[@koalanotbear]

The man in Manhattan who pushed back the pin and fixed the screen is a tech angel sent from heaven!

[@markrayes2973]

he has his own KZbin channel and i show it to apple fan boys... don't want to get political but apple fan boys react like hardcore trump supporters when you show them a video of the orange thing lying or insulting someone

[@Darco626]

this is his chanel XD

[@Mic_Glow]

@@markrayes2973 we need "hardcore trump supporters" to balance out sjw's (political discussion intensifies)

[@CrispyChicken38]

@@markrayes2973 you mean like sjw's when you show them how socialism doesn't work and their entire party is corrupt. ;3

[@1776-r4j]

@@markrayes2973Congrats on being the whining liberal that ruins another post with an unneeded political jab!

[@xJaysrox]

I've been watching this channel for years. I don't own apple, I don't need to learn about tech repair. I just like Louis Rossman as a person. Congratulations good sir!

[@rob_i208]

Bending that pin turned that Macbook into a PC!

[@godslaw75]

Louis did a video on repairing a razor laptoo and I said jokingly since you added a wire to that PC did that turn that laptop into a Mac....lol

[@ProffessorDrPatrick]

wHaT's A pC?!

[@IsAcRafT]

Better a working pc than a 2000$ Glorified brick.

[@TradieTrev]

hahahaha

[@Noah_Zion]

Ahhahaha

[@spelunkerd]

Congrats on hitting the big league, Louis. CBC news is a big and very reputable media source here in Canada. What galls me most about Apple is the way they deal with warranties. They take a phone that 'can't be fixed', replace it with a refurbished phone, then send the defective phone in to be fixed. After fixing it, they put it into the refurbished pool, sending an 'unfixable' fixed phone to a different customer. Those customers know nothing about the history of their 'new' refurbished phone. In the auto industry, if a vehicle is written off, by law thereafter it can only be resold with open disclosure to the new customer.

[@edloki3057]

Eh...CBC is the fake news source for Canada, like CNN is the fake news source for the US.

[@stephe4721]

@@edloki3057 CNN isn't necessarily fake, just has a relatively strong bias by American standards and isn't that good quality. Not so much for CBC, CBC is pretty good

[@4IN14094]

Nah, Apple fanboys will just cover their ears and close their eyes and pretend that never happens.

[@CharlieBravoTango]

CBC has its bias (which changes all the time) but their investigations are usually pretty good

[@eiloen]

You're mistaken about the auto thing. Go watch Steve Lehto, who is an auto lemon law attorney. Some states don't have "mfg buyback" branding on titles of lemon vehicles. In those that do, the manufacturer often runs that car through an auction in a state that doesn't which "cleans the title". Often the only way to tell is through a title history, in the manufacturer is listed at any point after the original sale. This may or may not even show up on a title search like carfax, as those services miss things because state systems don't always talk to each other. Please stop spreading wrong info. Become an educated consumer.

[@joehoe9140]

"See that little scratch on the screen? Yeah your going to need a new motherboard and mouse"- Apple

[@kid.artist]

Or as they like to call it “logic board”

[@PracticeofMartialArt]

Lol ... It's funny because it might be true.

[@FaviMarzo]

It will cost you, mmmm, bout 1,200,400,693,069$

[@MarineRX179]

@@kid.artist We should really call them "illogic board", with the board designed to be repairable and them whole thing need to be replaced rather than repairable at component level. The only "logic" in Apple's board is how to rip-off more money from the users.

[@kid.artist]

il- is silent.

[@JWUniverse]

Man this takes me back I remember watching this on a Documentary a ways Back… Thats where I remembered you from how funny I found your Channel a week ago and said he looks Familiar?… 🤣

[@Nickgowans]

"in the terms of fixing it in the store.... No" That is the sound of someone who feels desperately guilty doing their job but wants someone to look outside of the store

[@johnsolodchii]

Al Paca well said . IMO the guy doesn’t deserve any hate at all

[@skoto8219]

CBC also (I'll assume without malice) incorrectly transcribed his hesitant "Ummm..." as a more conniving-sounding "Hmmm..."

[@ezzor197]

I do this daily at my job. Recommend repairs in other places. It’s ok. We don’t want to repair a phone!

[@SavasAvramidis]

That's true!! He was clear... I know sometimes it's hard, but we need to read/listen the terms....

[@fetchstixRHD]

I was about to comment on that, his response was really carefully worded.

[@robtk3]

Apple Genius Bar: "It would make more sense to buy a new computer." Me: "I agree!" On my way to Best Buy for a Windows Laptop.

[@ghyul6263]

would last longer than a macbook

[@mapshader260]

* cough * did I say $1000 dollars? I meant $999 of course. I can repair it for only $999!

[@vinazbro]

😘

[@saibajinzero]

LMAO! 😂😂😂

[@mapshader260]

@@saibajinzero oh wait thats illegal

[@SeldomPooper]

This is not ripping off. Its literally fraud.

[@cheapandeasy1715]

Fraud is literally what the definition of rip-off is...

[@Ghostlogicz]

Nah still ripping them off not fraud, there's a difference in how they plan to fix it . The Genius Bar isn't trained to actually repair issues they are giving base prices for issues like 200 a screen or 500 for other on a phone. They then put in for replacement or replace the parts . Plug and play is how most of them are taught not to diagnose what the issue is. For the MacBook example they likely planned to replace the whole board or screen assembly to fix it when all it needed was a wire cause that's how they are taught. *Fraud would be saying your car needs a new alternator and engine when just the alternator and you know that. *Ineptitude would saying it needs the alternator and engine cause your a fuckup. *A ripoff would be overpriced repair which is this case . Per the analogy the engine needs a screw replaced that was loose and instead of trying to figure out the exact issue they write the engine off and bill you for it billing you more than usual cause they are a premium service. They arnt doing the repair wrong or lying about it they are just taught to replace the broken chunk.

[@NyangisKhan]

Let me tell you. Their fucking cheap ass displays don't cost $780! You can buy the *same* freaking display from China for about $150. They just wants to force people into buying new computers. Just look at Linus' video for example. The bastards *refused* to replace the screen Linus damaged even though he said he'd *pay* for it.

[@cheapandeasy1715]

Literally first definition that comes up when you google rip-off: a fraud or swindle, especially something that is grossly overpriced.

[@MichaelELambert]

Umm...same thing.

[@cgrooney9945]

I know this is old but man this is awesome to watch.. Cool to see you on a Canadian news story

[@HasifShaikh]

Contact your state legislatures to make third party repairs prevalent

[@bdhale34]

The sad part about the situation is third party repair is perfectly legal and there's no real legal ground whatsoever for Apple to stand on to eliminate anyone who does it but money greases palms and lawyers are judges can often be bought because a great deal of lawyers are deceitful, dishonest and manipulative and the majority of judges are former lawyers so chances are good most of them are also or at least still have the capability of being that way.

[@michaelcallisto]

We have MPs in Canada.

[@mr.jayjay2401]

Stay away from anyone who wants politicans to get involved in private practices

[@mr.jayjay2401]

How about not buy apple products lol

[@abubakrakram6208]

JJ B You misunderstand. Right to repair is not calling for the government to merely “get involved in private practices.” Rather, it is these giant corporations that are threatening and imposing themselves onto smaller, private businesses (like Louis’). The government is needed to *defend* right to repair. I might agree with you if it were just Apple, but it’s not. There are many, many more. For reference, the iPhone 7 was given a repairability score of 7 by iFixit. The Galaxy S8 got a 4. I’m not trying to hate on Samsung but to point out that there are MANY culprits.

[@FTF96]

I’m so glad you made the news. I can’t imagine how many people you’ve helped, myself included!

[@MCAlexisYT]

This guy PAID that news outlet to make this fake video.

[@Phillyo118]

@@MCAlexisYT i assume you're being sarcastic.

[@Mr_CM_]

Just buy other brands

[@MisterMayhem17]

@@MCAlexisYT LMAO

[@MCAlexisYT]

@@MisterMayhem17 REPORTED.

[@mistirion4929]

I love how a macbook is cheaper than its internal components

[@blahajenthusiast101]

Lol

[@epicmoments2049]

No

[@GerbilNoises]

Don't forget $1000 for labor.

[@yabobay]

less than the sum of its parts!

[@archangel3237]

Same is true of cars tbh

[@abc123tiktok]

I remember taking in mac for repair around time this video came out. Unrelated didn't actual see this video then but is comical how accurate this was to experience. I had to pay a arm and leg for computer less than a year old to get fixed. Best of all at the very end of handing it back they said it was technically still faulty after repair and couldn't 100% fix it. So I paid all this money for something they didn't know how to fix. I asked what happens if same problem happens again they said would have send it in again for same price.

[@Kusarus]

Had a broken speaker on my iphone, supposedly I would have to replace the entire logic board because the speakers are embedded. Would have cost me around $800. Took it to the local Arab owned electronic shop. Myboi Abraham fixed it for $50. Haven't had any issues with my speakers since.

[@raoul5714]

speakers embedded on the logic board????? lmao they really try to milk everything

[@Jay-dn2pg]

"My boy Abaraham" LMAO

[@coolamp]

the thing that bothers me is that the actual issue in the video wouldn't touch more than one port in the motherboard, and the actual issue was just a disconnected LCD. the genius bar guy litterally lies.

[@ivanbabovic3379]

@@coolamp thinking now i dont think the genius bar guy even looked at everything, he opened it up, saw the water damage indicators showing red and said done deal. Didnt even care about assessing the damages.

[@NylonStrings83]

my 12inch Mac they asked me 700$ for repair I got It repaired for $8

[@000Trauma]

Me: "My charger broke." Apple: "I'm afraid you're gonna have to buy a new laptop."

[@Takumi_Yo]

Not to far fetched from the truth, there is a reason why apple changes their charging cables, so they can give that excuse

[@711jastin]

stop giving them ideas, for god's sake!

[@a2somali-ish588]

Clement Wong don’t worry there’s a limit every good leader knows you can push people so far plus they got competition they’d never be like broken charger now equals broken laptop investors would see that as suicide and would jump ship competitors would use that as a campaign to bash them even others like phone whould cast doubt. Customers especially loyal ones who defended and promoted them feel be cheated and betrayed

[@mr.robinson1982]

I can't see out my windshield when its raining??? You need to buy a new car.....Louis..(you just need to "Turn on your wipers")

[@dudder2008]

@@a2somali-ish588 the thing is appel dosent have a good leader

[@mannygforever]

Needed a key replaced on my macbook's keyboard, took it to Apple Store and they told me I had to pay $350 for an entire new keyboard. Ordered the replacement key on Ebay for $2. Popped it in and worked fine. I was shocked that they lied to me! Smh..

[@zain6008]

The real problem is that you bought a Mac.

[@user-zq1lb3lx4m]

@@zain6008 I used to think that, so I bought a surface book pro last year, and within 6 months it got a yellowish tinge which research revealed was screen burn. Luckily it was still covered under manufacturers warranty and they gave me a brand new surface book for free. I still prefer the surface book over a mac tho...

[@neongooroo]

@@user-zq1lb3lx4m so there was a problem and you got a new device for free... What's wrong with that?

[@danielallen7384]

You were shocked?.....

[@user-zq1lb3lx4m]

@@neongooroo well apparently this was a common issue with the surface pro so my concern was that if it happened to the first one in few months how long will it take for the next one. Not that I'm going to go out and buy a mac next time when there's tons of better options like Lenovo.

[@theberrybest]

My story goes back to the iPhone 4. I forget what the issue was with my phone, but when push came to shove, I was told that my iPhone 4 was no longer supported by the operating system. But yet they were still selling the iPhone 4. Needless to say that I've been a galaxy user since that day. I'm still using my 8s+ and it works great!

[@Milnip]

lol "Genius Bar" Haven't heard anything so self-absorbed. Also +1 for Rossman.

[@pg9193]

at least the Geek Squad shows some humility!

[@brucefreadrich1188]

I thought I was self absorbed when all of my comic books turned into "graphic novels" and I "rescued" my dog.

[@nathanryan6015]

Alex Ehlert did you really.......... did you really just say “+1” to someone?

[@TearDownGenesis]

I'm more of a Nerd Herd person myself.

[@sarkaztik3228]

​@@brucefreadrich1188 You do realize that Comic Books and Graphic/Picture Novels are two different things, right?

[@BloodyMobile]

When the repair costs more than a new product, you should KNOW that you're paying for overpriced crap.

[@Kiwi-ICU-RN]

lol ever tried building a whole car out of parts?

[@blacksheepshepherd]

I'd like to term it as Junk..

[@someone12345]

yep

[@altruism8637]

Yes exactly, ever owned a computer printer?

[@MrMoon-hy6pn]

@@Kiwi-ICU-RN they aren't saying you should be able to whole build a car for cheaper than the manufacturer from spare parts, just that to replace a spark plug you shouldn't need to spend 1000's or tens of 1000's for something so simple.

[@JessaJones]

Yay--great job guys!

[@pilote111]

Thx for your great work

[@matthewlysne]

Louis, I'm so dumb I went to the Genius Bar this past year to get a single key replaced on my MacBook (some dust got stuck under it probably and one of the securing pins popped). I have had zero experience repairing electronics. Guy told me it'd be about $500 or so for the fix. Stupid me I went out and bought another MacBook instead (it was for the kids' school) only to stumble across some repair sites to see I could do the fix myself for, on the high end, $10. Embarrassing, sure. But Apple is borderline criminal with not telling me that I could just consider a DIY fix. Fortunately, that did lead me to find your channel, and for that I'm truly grateful to learn about the "right to repair" movement and your fine work. Thanks for the great content.

[@leisergeist]

That's amazing. They couldn't have picked a better guy to interview about it, that's for sure. Very well done!

[@MerlinsJester]

I tell ya hwat

[@nGAhGENVH0Ul]

I doubt they searched long and hard, it's not hard finding him on KZbin.

[@Gta2O13]

Challenge time! Go to apple stores and open KZbin on all devices and play this video. Get some people reaction videos.

[@rossmanngroup]

Tempting.

[@Gta2O13]

Louis Rossmann I can see it being done. I can remember going into apple and jailbreaking all devices back in the day.

[@PhotonHerald]

Set it up in a playlist so it can be looped.

[@rossmanngroup]

:D

[@Gta2O13]

Hyperstrike oh YES

[@VGAstudent]

"Right to Repair" legislation should be enforced simply for the fact it reduces waste, creates jobs, and maintains equity in the customer market.

[@JubJubtheWonderHippo]

@W4sabiNinja That sounds like a different thing though. That's over the matter of warranty, and whether consumers are allowed to open their devices or have others open them for repairs, iirc. The right to repair thing is about things like repair manuals, schematics, and accessibility to parts and tools for either consumers or third party repair shops. It doesn't do much good to be able to open up the device if there are screws you can't unscrew, or everything's intentionally obscured for the sake of forcing consumers into official expensive repairs with whatever extra service the company wants to tack on, like those water sensors in the video which could have just been turned by being in a humid room.

[@midnightsnack1306]

One of my Apple loving buddies even told me that disposable computers are more eco friendly. Wanted to tie him up and send him to a psychiatrist

[@desoliver9712]

Hear hear

[@MrNateSPF]

@@JubJubtheWonderHippo The right to repair covers the 'warranty void if removed' stickers as well as the use of 3rd party parts. I mean really unless the modification is the cause, unrelated problems should still be covered. The funny thing is they say it's protecting trade secrets as an excuse, when in reality the people who buy a phone or other electronic device to reverse engineer it couldn't care less about warranty service.

[@Chillypuwn]

What Apple is doing is already fraud and illegal in the EU. Im suprised you guys in US are getting shafted so hard.

[@franciscourioste4783]

Car manufacturers (and some repair shops) have done the same since quite a long time ago as well, by not telling the costumer the exact name or Part Number of a specific spare part... so the costumer is unable to buy it somewhere else or repair it easily.