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The first 48-hours are considered the most critical when it comes to dealing with disasters. Some of the first responders on the scene at the Neo Victoria building disaster on Monday 6 May were members of the George Fire Brigade, who received their first call for help at 14:10. In this interview with Fire Chief Neels Barnard, Divisional Commander Johan Brand and Station Commander Santa Sternsdorf they reflect on what has been described as the biggest building disaster in South African history.