Getting my new Zero SR motor.. and it has MORE POWER??

[@BrianTRice77]

Thank you for calling out Zero’s repairability problem with the motor encoder on the pre-Gen3 bikes. They could fix this design issue, but seem unwilling. They could also make their bikes easier to diagnose and repair, but also seem unwilling. The Gen3 models fixed the hardware design issue, but sacrificed even more by locking down the platform so much that only Zero employees can remotely diagnose and service the bikes, which makes it impossible to reasonably own the bikes outside of the range of a dealer with a current service contract. Zero is in the wrong here and they deserve strong criticism. I believe they hurt the value and marketability of their own products by doing this in the long term. Many owners sour on Zero after a while for this reason.

[@NewZeroland]

Brian! Thanks so much for your input. I was told that Zero thinks bikes are having problems because the owners keep modifying them (aftermarket chargers, mostly), so one way to prevent that was to make the code harder to read. If someone can decipher the Cypher, though.. that could shift power back to the riders!

[@BrianTRice77]

They think the aftermarket charger situation happened in a vacuum, and they're right: They created that vacuum. And then they didn't help the aftermarket do the right thing, nor did they make their electrical system sufficiently robust to tolerate environmental or third-party issues. They can externalize blame, but they have to accept some of it, too. They are not accepting any blame.

[@gasdive]

That might be their excuse now, but I had the same customer experience with a gen 1 bike with a motor that went bad 1000 miles in. They are acting the same now as they did 10 years ago. Lots of emails, that all lacked any substance. Then eventually ghosted. They just stop replying.

[@brittennz]

@@NewZeroland All pre 2017 bikes i know in Israel had their batteries replaced under warranty (including your truly) Zero would not have done this if they under the impression the owners modified them. Zero service in Israel is horrible

[@BlazinBlades]

Thank you so much for these videos Price for a brand new DSR dropped here in Israel by almost 20% and I was ready to get one… I feel so lucky to have come by this channel that clearly saved my butt and hard earned cash…😅😅 Kudos 🍻🍻

[@scottcarr1563]

Late reply, the reason the custom DCF on the sevcon didn't work with the stock MBB is because the CAN messages weren't set up correctly on the SEVCON. There are 5 TPDO, transmitted messages that the controller sends out, and 1 RPDO, that the controller receives. If these aren't mapped to the correct messages the the MBB won't have any idea what is going on. Also, the pinouts could be setup wrong on the controller configuration, I think they changed in 2015 from 2014. Also, if that motor is from a 2016 or newer bike then the motor tuning parameters are different as it is an interior permanent magnet motor, not a surface permanent magnet motor from 2015 and prior. So you may still be missing out on some power with the bike and possibly have some control loop instability, ie, more heat in the motor and controller for a given power. I'm working on building a can DBC decoding file for the forum right now so you could use a piece of software called SavvyCan and your choice of socketcan CANBus adapter to read the can bus on the bike. Also, I have seen the tool they use to set the encoder at the dealership and it is just a stripped down version of the DVT software. The sevcon only talks CANOpen so to do the encoder alignment you actually don't need to have the DVT software, you just do a coast down trace and plot some motor parameters on excel, then use any cheap can bus tool and write your encoder offset to the correct memory register on the sevcon. I'm working on this now and hope to have a useable tool to the electricmotorcycle forum in a month or so.

[@NewZeroland]

Wow! I understood 2% of that 😂 I'm glad there are knowledgable electric motorcycle tuners like you to keep these bikes going!

[@SenseiEpu]

Looking for an electric motorcycle, it appears that Zero is no longer the way to go. Thanks for the video, man. I hope to see you on the road again. And big UPs to Calfee Design for answering your distress call.

[@NewZeroland]

For sure! Thanks for following along on this journey. I'm glad it's not over for the Zero yet :D

[@DoctorZisIN]

Congrats on the new motor. Your story reminds me of other youtubers having similar experiences with Tesla. Electric is the future but only if the companies learn from the traditional ICE manufacturers good customer service.

[@NewZeroland]

Thanks! Exactly. I realize it's more complicated, and high voltage stuff can be dangerous, but there are still lots of components we can fix ourselves. Anyone can swap a Zero motor with basic tools.. even the software to get it running wasn't too complicated.

[@ZeroFun]

Wow, Craig was able to do everything Zero should have done.

[@NewZeroland]

YEP! This is what Zero should have done but didn't want to.

[@BrianTRice77]

Yes, Zero's lack of willingness has been the key limiting feature of their platform for the last decade. That was acceptable until they decided to lock down the platform so that no one else has the technical means to do what they can and are willing to do.

[@crisnmaryfam7344]

@@BrianTRice77 Imho, all this does is push someone else to reverse engineer it. Someone has that much more influence and drive to want to do something like that when the company just says "Nope!". Not only does it create a market for whatever skills the person has, but creates another sub culture to it. Something like reparability and finding parts and such is a part of motorcycles.. Modifications, ect ect.. Zero COULD have embraced this, and won over Many old school "ICE" enthusiasts... but no...no They decided to perpetuate a Nasty rumor about electric vehicles. Just goes to show, Pay attention here Zero, Somebody is always smarter.

[@gmy33]

@@BrianTRice77 they should be prosecuted and publicaly shamed for this

[@grimreaperdw]

Yeah so fun fact... The carbon wrap is something the motor manufacturer added after they found out the first design had a fatal flaw of being able to throw a magnet and lock up your rear wheel. Zero never told their initial motor manufacturer of the operating flaw. The motor designer is American and parts aren't terrible to get. ANYWHO, be careful driving non carbon wrapped motors from early zeros.

[@therealkzero]

Stoked you got it up and running again! I was deciding between another Zero, a Livewire or an Energica. Definitely gonna pass on Zero now. I hate that they treated you that way. If they refuse to even help a person and channel that has been essentially a community spokesman for the brand, what does thay say about them? Not good. All the best!

[@NewZeroland]

Thanks for that! You made my day haha. I don't wanna come off as entitled, as if Zero owes me anything.. but how many people have bought these because of my videos? Zero could have done what Calfee Design did to help me out, but they chose not to.

[@PaulWayper]

That moment of terrible disappointment when you plug it in and it doesn't work and now you have to try and figure out what's wrong. Boy do I know that. Getting through that, and then getting the motor working, is great work!

[@NewZeroland]

Haha yep, frustration to the max. This stuff is way more complicated than I expected, but anything is repairable with the right tools and helpful people.

[@JAYBUCKS1]

Sorry to hear about the bad support. I’m in NYC and so far so good, hope things get better

[@NewZeroland]

Cheers Jay! Glad to hear it. I hope things continue go improve with Zero too.

[@jtchivers]

Man, what a world of pain you've been through with this! I completely admire your determination and persistence in seeing this through and not pushing the bike down a hill. Well done to those who helped you out and to you for having the skills to even attempt to take the bike to bits and fix it. But it really shouldn't be like this. Zero have dropped the ball big time here and they should consider that not only have they lost a former great advocate of the brand, but that felllow Zero owners have a feeling of solidarity with you and that your experience affects our attitude to the brand too. No doubt they're great bikes when there aren't any problems, but it's just not acceptable to make the bikes this difficult to fix. And the fact they didn't even reply to your email makes me mad too!

[@NewZeroland]

John! Thanks so much for this beautifully written comment. I'm not sure who's in charge of Zero's social media / marketing department now, but they're out of touch. This could have been a huge moment for Zero to prove their customer support still exists. Imagine if they did everything Calfee Design did to help me out! I would have publicly praised them for their efforts, instead of writing them off entirely. I don't want to sound like an entitled youtuber that expects free stuff, but for the amount of people who've bought Zeros because of my videos, I expected more. Selling me a motor and walking me through the remote servicing like Calfee did was something Zero could have done, but chose not to, and that says a lot about how much they care about their riders. At least now I don't have to push it down a hill. I can ride it down! :D

[@alphalu1067]

The smile in the end says everything! I can feel the joy that "MY BIKE IS BACK" !

[@NewZeroland]

Yeah!! I'm so excited to ride again 😁😁😁

[@kom2falcon]

I know it's been a long frustrating journey and your issues are real and justified, but man your face lit up when that motor started spinning.

[@NewZeroland]

Yeah! In the end, I'm just happy to have my bike back 😁 I can't wait to ride it again.

[@andrewwitkowski244]

Glad to see you’re on your way to riding the Zero again. Just wanted to say thanks for all your videos. Last year, I purchased a used 2015 Zero SR and your videos have helped me out a lot of with DIY maintenance and repairs. I recently removed the motor to have the bearings replaced since I was having intermittent clunking sounds coming from the motor. Hoping that solves it so I don’t need to buy a new motor from Zero 🤞🤞Thanks again for your videos! Super helpful!

[@NewZeroland]

Whoa nice!! Man that's awesome to hear, and great job replacing the bearings. That's not an easy task. Good luck with your bike and thanks for the comment! You made my day 😁

[@steventhompson3679]

Hey Andrew, I have a 2014 S ZF11.4 with all of 4,600 miles on it. I bought it new. I am hearing the intermittent clunking sounds. Do you have any information you can provide me regarding how you replaced the bearings? Thanks, Steve

[@steventhompson3679]

@@NewZeroland love your channel and all the information you provide. Zero information is very limited and I really appreciate the content you put out.

[@NewZeroland]

@@steventhompson3679 Cheers man! Glad you like it 😁

[@GregHassler]

Nice, I'm glad the Zero community was able to provide a solution at least.

[@NewZeroland]

Totally man! The community has come to my rescue so many times over the past few years and I'm really grateful for everyone's help.

[@nigemorris1]

Yes! Well done, hope to see you riding soon

[@NewZeroland]

Thanks bro! I can't wait :D

[@mlee6050]

Wanted to say I'm looking to get a Zero SR but happy to see got it fixed, I have read their quality repair service so been looking up service it all myself but didn't find motor, I found where to have replace battery

[@NewZeroland]

Nice! They're a blast to ride. I'd suggest an older one (2017 or something) but if you get a new one, at least you'll have a warranty if something goes wrong. Good luck!

[@moonshinethics]

A video of you and Jen seriously considering the pro's and con's of pushing that down a hill would be entertaining if I'm being honest

[@NewZeroland]

Hahaha that'd be fun to shoot. At least now I don't have to push it down a hill. I can ride it down!

[@michaelvadney5803]

That's great! I'm so glad that you stuck with it. I hope that you can reveal the costs at some point. Sorry about Zero's support. The industry isn't quite there yet. Not even a service manual. Please keep in mind that you will need to really watch the motor temps. The SR was a beefed up S. They can increase the power, but what they had to do to enable the motor to work in real world stresses was to make it handle the increased heat. By bumping up the power you will most likely heat stress the motor break it in a permanent way. Ie the epoxy for the magnets may fail. Just my opinion. Thanks again for posting.

[@NewZeroland]

Oh yeah, I've overheated my SR motor a lot, but the system cuts your power to protect it. This new motor has a carbon-wrapped shaft so it should deal with heat a lot better. They did the same thing in the new Tesla Plaid motors. Really though, if this can help sell the bike, I'll be happy. I'm so over it and can't wait for the new bike to arrive!

[@michaelvadney5803]

Good. I just sold mine with 21k miles. I won't buy another electric bike until a good service manual is available and when they are powered by a solid state battery. What's next for you?

[@CrazedCrittic]

So pleased for you. Looking forward to the next update.

[@NewZeroland]

Thanks man! The next video will be exciting.

[@spikesr1]

great news! So happy you got the bike running again!

[@NewZeroland]

Thanks! Meeee too. I can't wait to ride it again.

[@bruceberger8698]

You continue to validate my decision to get an Energica (hopefully showing up soon) 😀

[@BrianTRice77]

It is not clear that when push comes to shove, that Energica will be any better. I don't have direct evidence of this, but want to encourage people to think about how their vendor works with them, no matter who they are.

[@NewZeroland]

Yeah this situation has made me feel like choosing a company is just as important as choosing a motorcycle. I have a good feeling about my next choice :D

[@gmy33]

@@BrianTRice77 energica has good bearings in their motors .. better software thats actually functioning and higher quality overall .. offcourse sometimes things go wrong .. and than you have a smiling person at your side who will help you with your bike .. he can also call the factory and they will give all the information needed !! .. thats the difference with zero ! .. a smile better hard and software and no ghosting .. offcourse with the guge ramp up with experia s .. we will see what will happen ! ... but zero has had same problems for over ten years .. this is unacceptable !! .. i would ve loved to buy a dsrx . But i simply cant .. that would be dumb !!!

[@PaulWayper]

And a unicyclist to boot! Rock on man!

[@NewZeroland]

Yeah! I love it. I rode my Zero about 3 hours north to pick one up and strapped it to the back for my ride home.

[@stevesanelli90]

Great stuff! Well done to those that helped you get it running ✅👌

[@NewZeroland]

Cheers Steve! I'm so excited. Now I can ride it down a hill instead of pushing it!

[@dresdonfury]

Very excited for you. Curious about what you do with the extra power. Could be the drag race king in a class of 1 (are there other Zero SRs in NZ?)

[@NewZeroland]

Thanks! I'm excited to see what it can do. There are probably 20 Zeros in NZ now and a friend nearby has an SR, so I'll have to race him to see if this power increase makes a difference!

[@spike_spencer]

I know having demoed the 2014 and the 2017 and owning the 2017 which has more power both in battery and motor that it's a pretty massive difference. The 2017 is what convinced me that I could live with an electric. I hope the motor upgrade is noticeable for you.

[@DaReapa]

Happy you finally got your bike back in order. Looking forward to that mext video and the mew mystery bike 🤫.

[@NewZeroland]

Thanks man! I'm super excited to show what it is. Nobody will be able to guess hahaha.

[@islabonita4193]

Craig and team are awesome. 🥳🥳

[@NewZeroland]

Yeah!! Savior of the Zeros 😁

[@projectswithgreg601]

Awesome. Congrats Sam looking forward to seeing the boost in performance

[@NewZeroland]

Thanks man! Me too :D

[@jace2wheel762]

Glad to see things going in the right direction!

[@NewZeroland]

Thanks! Gettin this thing back on the road asap :D

[@ourstate100]

Man I’m excited you have so much more power!

[@NewZeroland]

Yesss I can't wait to see what it's like!

[@sergiorelvas]

Nice work... Congratulations it was a procedure very difficult to comply but you did it...

[@NewZeroland]

Thank you Sergio! Time to finally ride this thing 😁

[@sergiorelvas]

@@NewZeroland Nice... I'm on the highway to hell On the highway to hell Highway to hell I'm on the highway to hell With that I wish you a good ride.

[@slartybartfarst9737]

Having built renovated and ridden ICE bikes for 50 years I get bitten by the electric bike bug. Love my 2022 Zero SRF but straight away Im looking to tinker. All us shed tinkerers, your doing all us a favour calling out the need for right to repair. I know its early days but I need to get busy on electric bike customisation so thanks for telling it as it is. The company Aptera I think have got it right........got one on order so we will see.

[@NewZeroland]

Thanks man! Yeah this is the new hotrodding. Tesla swapping cars, hacking controllers for more power.. all without having to meet emissions standards. That is super exciting!

[@slartybartfarst9737]

@@NewZeroland Exactly, we all love our ICE bikes, a big part of that was we maintained, improved and just made our own perfect machines, that does not stop just because the motive power changes. Sooner or later theres gonna be more and more EV specials.......its happening.

[@Renzsu]

I expected a different ending... "in the next video, you'll see me selling it" ;)

[@NewZeroland]

Haha I guess getting it running again made me excites to ride it. The next video will be interesting 😂

[@charismaticrell4206]

@@NewZeroland so is it safe to say zeros Motors only last a good 7 years?

[@JackpineGandy]

I have a 2nd or 3rd-hand 2014 Zero SR and 200 miles from the nearest known Zero dealer. I know the motor is absolutely computer-dependent, and this is frustrating for me as a long-time ICE bike owner with a very good manual. Am content with just short rides now, but I sure would like to not have to depend on a nearly non-existent dealer service network. I tip my hat to you!

[@NewZeroland]

Thanks, Thomas! I'm glad there are third-party shops here to save us when our bikes have problems, but I really wish Zero would do it themselves.

[@CRPerformance1]

Love the intro. I'd like to be a fly on the wall when/if higher ups at zero saw your video. Energica has been amazing to me. Haven't had any problems though.

[@NewZeroland]

Haha thanks! I wonder, too. I really hope they read these comments. Lots of people have had similar experiences and were dealt with the same way. All I know is.. I dropped my Energica and that team was sooo helpful. It seems that choosing a company is just as important as choosing a bike.

[@CRPerformance1]

@@NewZeroland I hope sondors is helpful too. Their website states that they'll have videos for some maintenance and repairs to do ourselves. We'll see. Looking like a June/July delivery.

[@NewZeroland]

@@CRPerformance1 that's exciting! You'll have to let me know what it's like. I'd love to go back to the US to ride all the new bikes (Damon, Lightning, Sondors) but travel is still difficult.

[@CRPerformance1]

@@NewZeroland will do!

[@PlanetCypher_]

Sounds like you can’t wait to re brand NoZeroLand

[@NewZeroland]

YEP hahahahhaha

[@davecarver1363]

Glad it’s almost fixed, gotta think that the main reason they don’t open up for service though is the lawyers. If they provided info that let people do more work, and 1 person gets zapped! Lawsuit city. Unfortunately, cause I couldn’t agree with you more about how they should treat customers.

[@NewZeroland]

Yeah I understand, their bikes are low enough voltage that there isn't too much risk involved. At least make the info available so we can make our own decisions. For riders already outside of the warranty, we should have the freedom to work on our own bikes.

[@ronaldb479]

You totally got me with the Zero script in the beginning! I was like " Wow I thought they sucked at customer service". Amazing that you did that all on your own with some guidance and help with parts. I just hope I don't have to go through the same thing with my Tesla... Saw a Super Soco today and man it looked cool! Better than some of the Zeros! It's got that Ducati Scrambler type of look to it.

[@NewZeroland]

Thanks man! It was harder than I expected, but also easier 😂 I reinstalled the motor last night and made sure everything works. In the next video I should have it rolling again! Super Socos are sweet. Great lightweight fun, for crazy cheap.

[@ronaldb479]

@@NewZeroland I totally agree! Cheap and fun! I was shocked and didn't know what it was until I saw a decal. Also again well done with repairing everything yourself!!!

[@NewZeroland]

@@ronaldb479 cheers man!

[@brittennz]

Congratulations, but a question the 2015 SR controller is 600A so even with 66kw motor how can u generate more power if the controller is the same? If the motor is more powerful, but it heat dissipation is the same it means the motor temperature will get higher faster. Zero are highlighting in the manual the SR can has a attainable speed of 137 kmh. Motor overheating is the limitation. Can the refurbished motor overcome that?

[@BrianTRice77]

Heat will be proportional to the power/current delivered, so the motor will only heat up as much as the operator exercises it. It would be interesting to know what the rating is of the controller that was delivered to Sam. Newer Gen4 Size 6 controllers have higher current ratings than the 600A so could do this. On the other hand, the newer IPM motors should also produce less heat and emit it better, so I expect they can tolerate a higher limit, at least for short periods.

[@brittennz]

@@BrianTRice77 u r correct, but Sam had the old 600A controller.

[@NewZeroland]

I think the idea behind using a carbon wrapped shaft is to combat heat, like what Tesla did in the Plaid motors. My old SR motor heated up really quick, and Zero's system limits the power to protect it. There are way more features you can tune in that software than I understand, and way more power to get out of the motor and controller than what Zero allows from the factory. I think the stock tune should be fine for now.

[@brittennz]

@@NewZeroland looking forward for your riding videos if CALFEE are able to tweak the motor and controller ... i want there number as there is no reference to this on there webpage

[@rich3317]

I want to say I in joy your video. I live in Odessa Ukraine. I am building a electric motorcycle from a Suzuki desperado. And I am getting my motor from Calfee Design to. But the motor I ordered is a custom built motor with 2 zero motor in one housing. My battery is 36x114ah , 151 volt. My controller is SHUL 600 amp with 1000 phase weaking. Bms is ORION . Frame is being modified . Putting a Suzuki 600 swingarm on frame. I love building something different.

[@NewZeroland]

Wow, 2 Zero motors!! 😲 That sounds like such a cool project! I hope everything is ok over there man. Good luck and let me know how the build goes!

[@rich3317]

@@NewZeroland I will. Would like to send pictures. But I don’t think I can here.

[@NewZeroland]

@@rich3317 send them here! [e-mail]

[@rich3317]

Craig could not get the 2 motor to work with 1 controller. I have a question? Will the zero motor work on a different controller?

[@deathwingelitegantz5264]

Looking forward to more Zero adventures. Strange the custom map didn't work with the bike, will you be doing a performance test to see if any gains were made?

[@NewZeroland]

Yeah, absolutely. I have tons of acceleration tests so I'll have to compare the new motor to the old runs.

[@retromojo1]

I have a zero sr/s and I had this nightmare.......thank god the dealer was the one dealing with it.......gonna ride it this summer and sell it before the warranty goes out.... I ride my 2021 gsxr 750 mostly anyway. will stay clear of electric for 5 to 10 more years and maybe then I will try again

[@NewZeroland]

Aw maaan, see this is what I'm worried about. Zeros aren't the only electric motorcycle option now, and they aren't the best. Not by far. I'm sorry to hear your experience sucked that much, but if you get a chance definitely test ride an Energica.

[@garynarborough]

Great to see you have a new motor for the Zero. Looking forward to seeing you riding it again. The lack of customer service from Zero should say it all. I saw a new Ducati on TV (another bike channel) which looked great except for the price. 30 GBP. I was thinking of you and Jen when I saw it. Great video again. Really interesting even for dumb non technical people like me. Stay safe!

[@NewZeroland]

Thanks Gary! Glad you enjoyed this :) I'm hoping to have some more interesting stuff soon. Now that the Zero is running again, it's time to get back out there and explore New Zealand! Wow, 30GBP is nuts. And the gas isn't even included!

[@dresdonfury]

BTW my zero srs has had some odd behavior in terms of charging and range readouts. After some diagnostics, they’ve agreed to swap out the battery. Should be here in a month. But last night as I grabbed my bike after a full charge, it wouldn’t turn on for more that a split second - when I turn the ignition on, the headlight quickly flashes on then back off, I hear a click, then nothing. Hoping it behaves today, or at least when I need to take it back to the dealership. Ever heard of this condition?

[@NewZeroland]

Oh wow 😳 Headlight flashing usually points to the DC/DC converter, but if Zero says it needs a new battery I wouldn't ride it at all. I hope they sort you out! Good luck man.

[@BrianTRice77]

The SRS uses a totally different system for 12V power that could either be the DC converter or could be the MBB. It also has a separate 12V battery for better and for worse (backup 12V supply but also separate failure mode). This should have been explained to you better and should have been something you could diagnose and fix yourself, but Zero jealously locked down the new platform so much that you are at their mercy. Consider that if Zero diagnoses your bike incorrectly, you have no way to check their reasoning or dispute their conclusions.

[@dresdonfury]

I think you’re both right… seems I’m having the pleasure of having issues with both batteries. How about that.

[@BrianTRice77]

Well, that's what their troubleshooting charts and flows tell them, and then what they told you. Troubleshooting can be a difficult process, and Zero jealously guarding that process and giving no one a way to cross-check properly is a real risk to the effectiveness of the process and their ability to get to a resolution efficiently without wasting time and money.

[@TheRealAlpha2]

YAAAY! Congrats, it's been a long road.

[@NewZeroland]

Haha thanks! It's almost back together now. In the next video it should be on the road 😁

[@agilablue]

Hi excellent videos im really surprised zero didn’t reach out to you even for a bit of publicity I’ve a small question about the motor when fitting it in back into the frame does it square it self up against the frame or do you have to align the front sprocket with the rear manually thanks for any input 👍👍

[@NewZeroland]

Cheers man! Nope, no word from Zero. No help at all.. but that's what I've heard from lots of other people too, unfortunately. The motor has spacers on certain bolts so it lines up perfectly, and all I had to do was align the rear wheel. Not too difficult but I wouldn't want to do it again!

[@John_Ridley]

Thanks for the video. This has turned me from really, really wanting and maybe in the next year or two buying a Zero, to having no interest in getting one AT ALL.

[@NewZeroland]

Cheers John. All I can do is share my experience honestly. If I lived near a dealership or service center, this wouldn't be a big deal. That said, I've heard too many similar stories from other Zero owners, and they've pushed me to look at other electric motorcycles instead.

[@digger8180]

Well done that man.

[@NewZeroland]

Thanks!

[@audiencemember26008]

0:40 I told you to chock that thing with some wood. Gave me a bit of a fright. Great video mate.

[@NewZeroland]

Bwahaha you mean I could have damaged the bike and made an insurance claim and get paid even more than what the bike is worth??

[@audiencemember26008]

@@NewZeroland Touche... touche.

[@chimerasnyx5158]

I love my zero I've got a 2021 S, so I'm hoping they've got the kinks out by now, but I haven't had to deal with customer service yet, I'm going to keep mine as long as I can, when it gets to the end of its life it's going to be my experimental bike. (Or when I'm not afraid to take it apart😃)

[@NewZeroland]

Hey nice! You have a warranty so I wouldn't worry about it. The bikes are great; it's the company that could be better.

[@motardselectriques]

ahah mais je suis tombé dans le panneau sur la première minute XD Mais quelle introduction 🤣🤣🤣 Content pour toi et ta moto ! De mon coté la mienne de 2016 à 75.000km et je croise les doigts pour ne pas avoir de soucis de moteur. 🥵

[@NewZeroland]

C'est génial!! Je suis heureux que votre vélo n'ait eu aucun problème pendant tout ce temps. Félicitations pour 75k ! J'ai hâte de monter le mien. Maintenant, je n'ai pas à le pousser d'une falaise. Je peux le monter d'une falaise !

[@motardselectriques]

@@NewZeroland j'ai eu BMS/ batterie/ contrôleur et le chargeur de changé. J'ai des soucis de DC/DC en se moment. Bref, il reste plus grand chose de 2016 mise à part le cadre et le moteur ^^

[@spike_spencer]

Mine has been out for the last couple of months too, not that riding the RSV4 is that terrible...After taking apart the throttle controller getting it to work, then it not working, then it working sporadically until I backed down the hill a little ways...Yeah I ordered another $200USD controller from AF1 which should hopefully get here next week some time and hopefully that will be the end of this. Also found out that the headlight is not at all water tight so while I was working on the throttle control the low beam popped when cold water hit it. I get that they're based out of California but almost everything wrong with these bikes is related to water ingress not mixing well with electricity and doesn't work well in the rest of the world.

[@NewZeroland]

Oh man, sorry to hear that. I agree that barely anything on these bikes is waterproof. It rains in New Zealand more than half the year so I feel your pain haha. Water gets into the kickstand sensor and shuts the throttle off sometimes. That's another thing on my list to replace soon. I've never been so happy and sad about selling a bike.

[@spike_spencer]

Actually just got the throttle replacement and it turns out that's exactly what it was fortunately since there's no returns on electrical components i.e. almost any part for them.

[@TepcoCycleRepair]

I had a 2013 Zero DS would spin in the air but not under load. After a few months at the dealer, they said zero can't fix it, can you pick it up. Done sold it broken, never to buy one again.

[@NewZeroland]

WHAT! No warranty repair?? That sounds like a lemon law replacement to me.

[@TepcoCycleRepair]

@@NewZeroland Here is the video I made about it 3 years ago. I really couldn't believe it, I did a lot if fun stuff on that bike and was pushing the brand and electric motorcycles at the time. It was out side of warranty. kzbin.info/www/bejne/rJvMmaSYhcmhgLs

[@DaBrute]

Nice vid. I was actually looking at a used Zero FX but now I'm not so sure

[@NewZeroland]

The bikes are still great. It's just the company that needs to improve. If you need help with the bike at any time, the community is there for ya 😁

[@ivanhazelton]

I almost got whiplash! You were so down on Zero last video, then so up on them in this one until 0:49. Thanks for the warning about Zero! They've moved themselves out of consideration for me, due to your experiences. I live in Alaska which might as well be NewZeroland.

[@NewZeroland]

Haha thanks 😂 Yeah as much as I love the bikes, I can't recommend the company anymore. It's ok though. There are better options now anyway 😁

[@chinoh3498]

Yeah, zero is definitely out of my shopping list.

[@NewZeroland]

I still think a used Zero SR is the best bang for buck electric motorcycle you can get.. but you're on your own when it comes to repairs.

[@ShibaSoftware]

I am resuscitating a 2016 SR that I had to leave behind in Rosarito, B.C. For the past 4 months. Seeing error codes 0044/45. After cleaning the kill switch with alcohol and teflon spray, the bike runs again. However, in the process of removing the throttle, we dislodged the throttle spring. Huge pain in the ass. We are not sure how to put the throttle spring back in place. Is it worth the effort, or perhaps I should simply replace the entire throttle and kill switch mechanism with new parts?

[@NewZeroland]

Aw man! Yeah that's a huge pain. You only need to loosen the throttle a bit and slide it off. If you can find a whole replacement for cheap enough, that'd be easier haha. Aren't 44/45 error codes for the kickstand? I can't remember. I associate all error codes to "water got in something".

[@LexSummer]

Thank you for nothing ✌🏼🤣 sooo good. 6:15 make me smileing 😁 so cool. osom... now you have a old bike... 🤔 maybe its time to learn wheeles ?

[@NewZeroland]

Yeah bro!! I wonder if this extra power will help with wheelies. HMMM we shall see.

[@dr3wize]

Zero by name... 😂 Glad you got it sorted! That $600 cable needs to be opensourced...! Just watched with my kids who love the cutaways!

[@NewZeroland]

Haha thanks man! Glad ya liked that. Yeah I agree. We should have access to all this stuff. I only know about the cable and software and calibration because of the Zero community of riders. The company itself would rather none of us know about this.

[@marsrover001]

So the motor is rated for more power, but since you loaded the stock firmware did you actually gain any more power?

[@NewZeroland]

Good question.. it'll still require some tuning once it's all back together, so hopefully we don't break anything 😂

[@BrianTRice77]

It should be up to the controller and its programming, not the MBB. The throttle does not go through the MBB.

[@metatronmen2431]

Video idea... Is many reasons why we sometimes need to remove the back wheel of a motorcycle and since I saw your video where one of your friends broke the belt in the road, for safety operation, proper belt alignment is required, can be very useful if you show how to aligning the rear wheel of your Zero motorcycle because the marks are just meh. Thank you. Yes I bought a Zero S actually because is not many other options around I refuse to pay $22K for a Livewire, but I will ride of this bike very quick the sooner a big brand brings a product in a reasonable price to the market, I cant wait for a electric Honda, Kawa, Yamaha, etc, you can find parts and mechanics everywhere.

[@NewZeroland]

Man I'd love to do that, because aligning the belt is pretty tricky, but I sold my Zero a few months ago. Hopefully somebody else made a video on it.

[@jccuchvjvj]

Why it died?

[@ar_pe4012]

Hi, do you know how they improve the power? Do they change the windings? Couldn’t find any information on their website.

[@NewZeroland]

Good question. They redo the windings and wrap the shaft in carbon fiber, but also tune the controller for more power. You'd have to email them for more details though.

[@justmayle]

I am glad to see it back up with a working motor. Your experience has turned me off of Zero as well. That said, I really hope you keep that bike and keep up with range tests as that battery ages.

[@NewZeroland]

Thanks man! We've been through a lot together. As much as I wanted to part it out or drop it from a tall building, the bike deserved a happier ending than that.

[@glamphiker]

I just test ride a 2016 fxs that was making that sound and I figured that was what it was. How much did the new motor cost?

[@NewZeroland]

New bearings aren't too expensive, and you can swap them yourself if you're up to the task. Or a shop can do it. A new motor is way more and not necessary.

[@bequemlichkeitsgruen]

Yay, congrats on the spinning motor! I'm about to buy an FXE. But seeing your videos I'm a little bit scared about Zero's customer support. (And of course I hate the way they went with their Cypher Store ...)

[@NewZeroland]

Thanks! As long as you have a warranty and a service center nearby, it should be fine. The FXE is a cool looking bike 😁

[@dennisnl7125]

Only all SR 2022 models and SR-F/S 2020-2021 get chyper store. I love it, bought a 6kW charging bike an can upgrade to 7kW without buying new hardware 😉. Also the chyper store is helpfull for people without a lot of money upfront. They buy basic for less money and can upgrade it later without buying a new bike or parts.

[@garyhoward4064]

Have a Zero FX and will surely need this type of remote service someday. What was the cost of the engine?

[@NewZeroland]

I'm not sure what they will charge, since I was the first test case for them.. but I'm guessing $1k-$1.5k

[@garyhoward4064]

@@NewZeroland Does it work as well as it looks on the road? Very tempting to increase the power on my bike..

[@NewZeroland]

@@garyhoward4064 yep, the new motor feels so much more powerful, and it accelerates smoother. I think most of the power is above 60mph though.

[@AljFajardo24]

Quick update, the Philippines just signed a contract with Zero motorcycles that they will have zero motorcycle factory here, and it's near my place, yeyyyy!!! Hoping to land a job on the assemble team there and see zero motorcycles in up close :)

[@NewZeroland]

That would be awesome man! Good luck :)

[@BryceByerley]

Yeah...It's a damn shame what is happening. I'm keeping mine since the Bike itself is a great platform, but I'm going to third-party the hell out of it from now on whenever I need new parts.

[@BryceByerley]

...and Calfee Design, once I get some scratch saved up again, you're definitly going to hear from me!

[@NewZeroland]

@@BryceByerley right?? I still love the bikes, but Zero as a company needs to do better. I'm so grateful that Calfee can step in and help our "older" bikes, and I can't wait to feel the power boost!

[@yes_itselectric]

Awesome video brother, clearly we know we need to all move away from Zero until they decide to give us accessibility to repair our bikes. I get it that a lot is proprietary but at minimum answer your damn emails. Definitely choosing another make next time I purchase.

[@NewZeroland]

Thanks man! Zero has changed a lot over the past few years. Their bikes are still great, but the company needs work. I think you're right. Choosing the company is just as important as choosing the bike.

[@djomlaaa]

Hello man, I just found your chanel, and I am interested in building electric motorcycle by my own. Could you give us more details about how much you paid for that new motor, and what is your plan with old one 🙂 Nice video btw!

[@NewZeroland]

Hey cool! I paid about $1k usd for the new one, and my old one is just sitting here unused now. If you're interested, let me know: [e-mail]

[@dhandy261]

Where can one find a motor replacement that will fit in stock location without hardly or no modification? I have a 2010 DS that I removed the battery box, controller and charger then installed my own. But wanted to know if in the future I want to upgrade.. Thanks

[@NewZeroland]

Oh man.. the 2010 Zeros were totally different. You can buy motors from Calfee Design but the frame on a 2010 is different so you'd need to make new mounting brackets or something. Your best bet would be to find out what kind of motor Zero used back then and buy it from that company, if the company still exists.

[@dhandy261]

@@NewZeroland I currently have no issues with the motor but wanted to upgrade to a faster brushless motor. What is installed is a Agni 95R Motor and I am running it at 72v. I removed the battery box and did my own controller and battery with stepdown and contactor. Thanks

[@NewZeroland]

@@dhandy261 Oh wow, ok that's impressive. Very custom! If you can find a whole Zero FX powertrain to swap in, that would upgrade everything at once. More range, more power, newer tech, etc. Just the motor though.. I'm not sure what matches that size + voltage, sorry.

[@dhandy261]

@@NewZeroland I would never go back to Zero's electronics... Just because of all the issues they have with the MBB and constant charging of the batteries.

[@5lowBurN]

Hello, I have a question, can this motor be purchased? Thank you for the answer !

[@NewZeroland]

I sold my original motor, but if you want a better one, contact Calfee Design 😁

[@5lowBurN]

@@NewZeroland And what are the characteristics of the motor that you purchased ?

[@NewZeroland]

@@5lowBurN more power and torque but I'm not sure how much. I think they dyno'd it but I can't remember how much power it made. I sold this bike last year.

[@5lowBurN]

@@NewZeroland Then, please, the question remains, do you know Motenergy me 1616 / 1507 motor? if that's what you can say, I want to assemble a supermoto on them

[@NewZeroland]

@@5lowBurN those are great motors with the same amount of power, but Motenergy is way cheaper.

[@tysonscott862]

if you dont mind me asking, how much was the motor?

[@NewZeroland]

He gave me a deal because I was the first one to test it out, and helped promote his service, so I'm not sure how much he charges.. I'm guessing $1500 usd or so.

[@juliandestroyer8308]

Zero messed up, your basically the main advertisement for them. And they treat you like this, they are screwed now.

[@NewZeroland]

Hahaha thanks man. Yeah, there's so much they couls have done to help, but they chose not to. Kinda crazy.

[@juliandestroyer8308]

@@NewZeroland It is crazy cause they are basically trying to copy Tesla but they aren’t Tesla. Trust me they will figure it out when sales goes down where they messed up.

[@ZeroFun]

@@juliandestroyer8308 They've been the only option in a lot of places...but the competition is heating up. They need to step their game way up, or they aren't going to make it.

[@juliandestroyer8308]

@@ZeroFun trust me they will find out sooner or later when they aren’t making any money.

[@Causemoi]

Nice teaser! I would have preferred you wait to post this video until you had it actually up and running! :) Waiting impatiently for the follow-up.

[@NewZeroland]

Don't worry.. I got the motor mounted up last night and made sure it all works. There's a lot more that had to be done, so another video will come soon!

[@AspectRatioPolice]

BTW. It is not safe the leave your bike 4 months without checking the battery level and topping up if needed.

[@NewZeroland]

I unplugged the controller so I couldn't even turn the bike on if I wanted to.

[@eastpeak74]

Fantastic!! Great to see the aftermarket parts supply is alive and strong and the Calfee team seem amazing! Now to get some riding in before the weather changes again!!

[@NewZeroland]

Yeah! I got the motor mounted up, so all it needs is the rear wheel put back on and I can see if it still feels like a Zero 😁

[@mervintelford3677]

@@NewZeroland No no no. Sell it. Quick before something else goes wrong

[@NewZeroland]

@@mervintelford3677 haha don't worry. I sold it right after I got it running.

[@srirammech100]

What is the controller company name ?

[@NewZeroland]

Sevcon

[@srirammech100]

@@NewZeroland thank you

[@b6s4shelter]

This was a journey. So long you had to thumb wipe your LCD display. Zero is a disappointment by not helping. But you ride a unicycle.... And a Fat unicycle too! The world is in balance

[@NewZeroland]

HAHA the least efficient but most fun form of transportation.

[@b6s4shelter]

@@NewZeroland we need a Unicycle vid! KZbin short...even though I don't like shorts.

[@NewZeroland]

@@b6s4shelter I shot a video a few years ago where I rode my Zero a few hours north to pick up a unicycle, and I strapped it to the back of the bike for the return trip 😁

[@srinathjayamana811]

Why this motor runs very low rpm?

[@NewZeroland]

That's just how it was built. I think the redline is 6500 rpm.

[@mleask]

I'm commenting here as I keep thinking 'I need a new NewZeroland video.' I need more EV motorcycle in my life.

[@NewZeroland]

Haha oh man, I appreciate that! My work has gotten busy at the absolute worst time, but I have 3 videos coming very soon and they're all exciting. The new bike will be unveiled in a week or so!

[@alanrobinson2229]

Have you been to the Isle of Man?

[@NewZeroland]

I have! My wife and I went for our honeymoon in 2017. That place is amazing.

[@alanrobinson2229]

@@NewZeroland it's 20 mile across the sea from my house

[@usmcsaxoki]

God, I miss riding. 20 degrees (F) here and 5 inches of snow on the ground. 😪 Disappointing that Zero's customer service sucks so bad. Maybe they hope you just scrap the bike and buy a new Zero? Not the answer.

[@NewZeroland]

Hoooly crap that's too cold man 😱 Yeah I didn't even get an option from them. Some kinda trade in deal would have been sweet! Instead of trying to keep their riders happy, they choose to make as much money as they can. It sounds like they're focusing on the new platform instead of supporting us old guys.

[@MrAlmightymoe]

I’m building a crosskart but I want to make it an electric crosskart, has anyone connected two of these engines on one system?

[@NewZeroland]

Yep! Contact Calfee Design about that. They have a setup with 2 motors running at the same time, maybe even with some kind of torque vectoring.. not sure.

[@MrAlmightymoe]

@@NewZeroland I messaged the Instagram account but no reply is there a email or phone number?

[@NewZeroland]

@@MrAlmightymoe try messaging Craig: [e-mail]

[@moestrei]

Perhaps you can't even blame Zero for this one. The controller is made by Savcon and in order to phase in the motor you need their software (relatively cheap) and an adapter cable (super expensive) to start with. The whole thing is about getting the timing right....kind of setting the camshaft angle vs the crank. As mentioned the cheap controller in my e-bike had an automatic calibration feature which did this adjustment in a few seconds. Zero / Savcon could have done the same. It is NUTS to have to buy a new motor / controller and ship it 1/2 way around the world. Tesla is actually the same: The combination of motor, reduction gear box/diff and controller (some say inverter) is called the drive unit (DU). If a wire falls off from a pin iniside the controller you need a new DU. All this could be resolved easily if the manufacturers would support 3rd party repairs. There is no rocket science involved. Any car mechanic who can repair modern ice cars (using CAN scanner tools) would require a weekend course to get a high voltage certificate. In my opinium this is a big obstacle in the transition to electric. All EV out of warranty (like my Tesla 😥) become financial time bombs.

[@NewZeroland]

I can definitely blame Zero for this. Everything Calfee Design did to help me was stuff Zero could have done, but didn't want to. They could have sold me an encoder or a new motor, and loaned me the CAN cable to remotely access my bike. This whole thing could have been over in 2 weeks if they actually wanted to support their riders.

[@moestrei]

@@NewZerolandExactly. So true and so sad. I even think the Zero and other are conflicting current consumer protection laws. In many countries in products have to be 3rd party repairable. How do those companies get away with this BS? Where is the gov to protect us?? In the meantime: Don't buy it

[@NewZeroland]

@@moestrei yeah man. I wish this info was easier to access. It should be up to the rider to decide whether or not they brick their bike haha. Mine is out of warranty so all I care about is that it works.

[@brittennz]

One more thing (saw it twice). It is amazing how u had the stamina to deal with it all as most of us including yours truly would have given up .....and...

[@NewZeroland]

HAHAHA yeah I feel ya. I came very close to selling all the parts, but I'd already invested too much into it. This is the bike that started my whole channel, so it deserved more.

[@sharagan]

at 0:50 I was thinking to myself, did he take the CEO as hostage to get normal customer support? :D ...good one :)

[@NewZeroland]

😂 That's probably the only way to get good service lol

[@memydogandbike9335]

great your zero is working again....now you can sell it :P

[@NewZeroland]

Thanks! Yeah I need to. Time for someone else to continue the legacy.

[@BunnyandBman]

You had me there for a moment! I, Glad you got it working, now sell that turd ... lol

[@NewZeroland]

😂 It's so sad. I loved this bike, but this situation has killed it for me. Time to move on to better bikes!

[@BunnyandBman]

@@NewZeroland I am curious about which Energica you got ... lol, I am still pondering which way to go here.

[@berttroubleyn3475]

"And to Zero: thanks for nothing" + the laugh = BURN Man, if they haven't felt that back in California, they have to pull their heads out of their charge ports urgently...

[@NewZeroland]

Hahaha thanks Bert :D I hope they watch this video and read these comments. Everything Calfee Design did to help me was stuff Zero could have done, but didn't want to.

[@crackerbaitnmarine6867]

That’s cool they helped you out In America you have to go to there dealership, there costumer services suck and don’t want to talk or work with you .I’ll pass on the zero brand I don’t recommend them at all

[@NewZeroland]

Yeah I wouldn't buy another Zero at all. They totally abandoned me and I can't recommend them to anyone now. Energica forever!

[@imagne]

As someone who bought an SR last year encouraged by your videos, and someone who is in the process of buying an SRF (used), Zero's customer support to you is extremely discouraging. I understand them trying to stick to their direction of working through dealers, but rules have intelligent exceptions. As probably the leading brand ambassador, they could've certainly treated you better. Especially for a young company with a small team, one would expect a less bureaucratic and more nimble attitude. If I have issues with my bike, I'll be heavily weighing one of the alternatives. As the saying goes, "Ain't nobody got time for that..." I imagine there will be an SR for sale in New Zealand soon.... Oh, and if you were monetizing your videos, a Zero SR pushed off a cliff could generate enough views to be a deposit on another bike ;-)

[@NewZeroland]

Hey thanks for your comment! I'm excited you were inspired to buy a Zero from watching my videos. That means a lot! I still think they're great bikes, but the company's interraction with its riders needs to improve. There was so much they could have done to help, and I would have praised them publicly for it, but instead that praise goes to Calfee Design. If it weren't for the community stepping up to support these bikes, I don't think I would have kept it this long. Good luck with your next bike and thanks again!

[@imagne]

@@NewZeroland I hope they view the comments and the community reactions and retune their views towards support. It's a small community, reputations can shift quickly as stories spread. The bikes are great, if they keep the owners happy.

[@NewZeroland]

@@imagne I think that's where Calfee Design comes in, to fill in the gaps where Zero is legally limited from helping us. I don't understand it, but I guess that's how it has to be.

[@gordonatkins268]

Hi Sam, Zero sucks……poor show…I’m glad it’s almost a bike again 😎

[@NewZeroland]

Thanks Gordon! Time to finally ride again. Off a cliff haha.

[@pinaero]

First to be delivered!

[@NewZeroland]

Unboxing mo powah!

[@TheRealAlpha2]

...so fast the comment was 14 hours before the video.

[@NewZeroland]

@@TheRealAlpha2 how DOES he do it?!

[@BryceByerley]

@@NewZeroland Pinaero(tm) is from the future!

[@karelschelstraete6596]

Sarolea Tshirt 🙂

[@NewZeroland]

Yeah!! I got to see them race at Isle of Man in 2017 😁

[@josderksvandeven1145]

You made me buy a Energica

[@NewZeroland]

Bwahaha thank Zero for that. They're really good at selling Energicas.

[@Senioritis012]

I own a 2020 Zero and live in cali near some dealers. I still dread having to take it in for service. Will not buy another and am disgusted by the terrible customer service. The parts are all off the shelf that you can buy for way less than what Zero charges (Sevcon 4 controller) the motor is developed in house but is just a basic motor like a Me1507. At $12k sticker price, Zero should be ashamed of the service they provide(or dont). Shopping for a gas bike for when i do have to take my Zero in.

[@mvetter]

I'm not here to defend companies, but I feel you have the wrong idea about the Zero motor. They did develop it inhouse and it's probably the finest air cooled PMAC motor out there. Motenergy tried to copy it/rip it off and has ended up with the ME1507 which is significantly worse than the 75-7 IPM that Zero pioneered.

[@BrokenMR2]

@@mvetter That's interesting, I thought it was the other way around and that the ME1507 design existed before and Zero had just worked with a Chinese factory to manufacture to their tweaked specs. I didnt see that anywhere though, just from my opinion of reading bits and pieces over the years.

[@NewZeroland]

Yep, for the amount of cheap parts Zeros share with other bikes (the headlight, the dash, the mirrors, the turn signals) and consumable time bombs like the onboard chargers, it's crazy how much money they want. The newer bikes are better, but at such ridiculous prices that they can no longer compete with Energica or even Livewire.

[@dustinbrown6753]

More power = more wheelies.

[@NewZeroland]

Now THAT is a video I want to make.

[@willyd-adv]

Ah ha ha I love the throwing head back and laugh skit 🤣 You are turning into the Rich Rebuilds of the EV motorbike scene

[@NewZeroland]

Haha nah if I was Rich Rebuilds I'd be putting the Zero powertrain into a shopping cart and converting the bike to gas 😂

[@willyd-adv]

@@NewZeroland oh true 😂🤣😂

[@lijuvaidhyan6477]

OEM CAN system make life very difficult

[@NewZeroland]

Yep. I wish this info was accessible to everyone!

[@RedBatteryHead]

Great that online fixing. I think the lesson here is. You should start an EV bike center to help all the future riders.

[@NewZeroland]

Haha man I wish, but I don't know nearly enough about how these things work. I'd have to go through a training course or something, and I don't care enough about Zeros anymore to do that 😵

[@RedBatteryHead]

@@NewZeroland 😱🤫