Glassix Spotlight Podcast - The Power of Conversational AI in Customer Experience

Join us on this enlightening episode of "Glassix Spotlight" as we engage with Cathal McCarthy, a seasoned GTM executive leader whose impactful strategies at powerhouse companies like Apple, eBay, and PwC have reshaped customer experience and digital transformation globally. Currently, at the helm of customer engagement innovations at Phaeton Technology, Cathal is leveraging Conversational AI to enhance interactions and streamline customer service processes.
In our discussion, we’ll explore several stimulating topics, including:
• Cathal's extensive background in GTM leadership and his insights into the pivotal role of Conversational AI in transforming customer interactions and business outcomes.
• Strategies Cathal has implemented to overhaul GTM functions and enterprise sales forces, accelerating business growth and setting new industry standards.
• The exciting advancements in digital transformation and customer engagement spearheaded by Cathal at Interactions LLC, focusing on the use of Conversational AI to boost efficiency and satisfaction for Fortune 500 companies.
• An intriguing look at Cathal’s current role at Phaeton Technology, where he is integrating emerging technologies like blockchain for environmentally-focused initiatives such as carbon credit exchanges.
• Insights into Cathal’s leadership philosophy, particularly how he fosters team development and cross-functional collaboration to enhance customer satisfaction and retention.
• A light-hearted bonus discussion on the hobbies and personal interests that keep Cathal rejuvenated and balanced amidst his demanding professional life.
Cathal McCarthy's dynamic approach and forward-thinking strategies have not only influenced major tech firms but have also paved the way for future innovations in customer experience. Whether you’re a professional in the tech industry or simply fascinated by the synergy between technology and customer engagement, this episode is packed with valuable insights and strategic wisdom.

[@umarkhan8457]

Very informative podcast, thanks for sharing!

[@RupeshBagha]

Excellent discussion, very thought-provoking

[@user-fb1oo5fj8j]

The applications of AI discussed here are incredible

[@MandipBabhaniya]

This really highlights the potential of AI!

[@gajananparghane]

Great episode

[@Pratik_ratnesh]

This makes me excited about the future of AI

[@rajeshsah7459]

AI in customer experience is such a game changer