GCN Takes Over a Bike Shop | What Could Possibly Go Wrong?

Have you ever wondered what a GCN bike shop would look like? Well wonder no more! We take over Pronto Bikes in a nearby town of Frome for a day and, well, the results speak for themselves.
Manon breaks out a saw before she’s thankfully stopped by Ollie, Alex actually seems to know what he’s doing in the workshop, and Hank tries to do a bike fit. And tries to sell a bike. And tries to run a yoga class…
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Music - licensed by Epidemic Sound:
- ES_You Might Have Heard of Me - Arthur Benson.mp3
- ES_You Can Have It All (Instrumental Version) - Gloria Tells.mp3
- ES_Yoga Spirit - Spirits Of Our Dreams.wav
- ES_Window Weepin' - Lennon Hutton.wav
- ES_Nebulas - [ocean jams].mp3
- ES_Hip Hop Pro - Pro Reese.wav
- ES_Green Mats - Cushy.mp3
- ES_Gogaga - Giants' Nest.mp3
- ES_English Breakfast - Jobii.mp3
- ES_Cupcake Delivery - Dylan Sitts.mp3
Photos: © Velo Collection (TDW) / Getty Images & © Bettiniphoto / www.bettiniphoto.net/
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Leave us a comment below!

[@gcn]

Which GCN presenter would do the best in a real job? Let us know in the comments 👇

[@yedidyafriedler974]

Alex by far. Actually can fix bikes!

[@mangethegamer]

I can totally see Hank as a Yoga teacher.

[@evanking920]

I think you have it right. Manon and Alex in general service, Ollie running the group rides and Hank with the fitness training.

[@chrisprice5806]

they got staffed perfectly

[@RicoLee830104]

Alex for sure

[@semiterminaal]

That customer helping Manon with the quantity trick, is the real mvp.

[@helmutkok7833]

it was not MvP ;)

[@argh1989]

Most valuable payer.

[@nerocoaching]

If this vid shows us anything, it's that we should appreciate and support the hard work our local shops put in to service our communities, respect 👏

[@gcn]

Absolutely!

[@joeottsoulbikes415]

Thank you but you also deserve to be treated right. Never be talked down to, ignored or treated bad in any way. I hope your local shop is there to help you and not just get paid to play with electronic shifting on Swift all day.

[@nerocoaching]

@@joeottsoulbikes415 Totally agree, not all shops are the same. Thankfully I'm in a big city and can choose which one I go to for the best service!

[@apm9507]

My local bike shop is excellent. They treat my family and me professionally and friendly. We always get a bike education when we visit. Of course, we have bought four good bikes from them this year, and next year we plan on buying two more. A fat tad etrike for my wife to replace the $5K fat tad etrike that was totaled, thus saving her life, when she was hit 67 feet on 11MAY21 and broke 6 ribs. She wants her fat tad etrike back. All my cycles (velomobile, fat tire, Amsterdam, & Wal-Mart single speed cruiser brake bike) are for my cycling commute. I want a gravel bike for pleasure riding, but that might be in our budget in November 2022.

[@alexseguin5245]

@@apm9507 I guess it's hard to own only just one bike XD Bought a second one for myself recently too even though it was not strictly necessary.

[@marjorieboissinot2037]

Clever to send Ollie to lead the shop ride so he couldn’t give tips to the others too early on as he is the only one with actual work experience in the bike shop! 🤣 Hilarious! Well done all! Pronto looks a really amazing bike shop!

[@TheSamwhyte]

Hank’s sales technique for that woman is literally every Halfords 😂

[@AGH331]

Manon pulling faces and rolling her eyes as Hank is touting his talents. Manon, one second later: 'I'm just all around good at everything, if I'm honest!' :D

[@chrisprice5806]

funny thing is women tout and display far more than men and also place their ego at a higher priority than men usually

[@cjohnson3836]

@@chrisprice5806 Just couldn't resist the urge to go full incel, could you?

[@Francis-ko9im]

"Manon knows everthing"

[@chrisprice5806]

@@cjohnson3836 im not an involuntary celibate. i have a son and i had sex like 3 weeks ago :/ instead, i couldnt resist the urge to correct a very very common misconception that is men are more boasterous than women, or men are more narsissistic than women. since we are on the internet and the internet is tailored by-large to support the noition it is men being that insofar asto leave little comments, yes, i do think what i say is relevant. and also its just a comment. but im right.

[@chrisprice5806]

@@cjohnson3836 i like mannon, shes an awesome broad. e, jk

[@Vii_DT]

The face Manon makes at 0:56 onwards as Hank blabbers is pure gold.

[@G0LFII]

You guys missed the part where a customer comes in, asks for your expert advice, tries the product at the shop. Then tells you they'll be buying it online because it's cheaper 😝

[@DamnMyNickIsTaken]

That would be rude. You make up some excuse for why you aren't buying it right now, but will totally come back later. You know you're lying, they know you're lying, but it's more polite, maybe.

[@G0LFII]

@@DamnMyNickIsTaken happens on a daily basis at my shop. So hard to find brands that have a stable price status both on and offline

[@chrisridesbicycles]

Jacob is rolling his wrist inwards. He should try narrower handlebars. Hank is a killer yoga teacher but bring Connor next time. So much fun with the low ceiling.

[@kyriakostheocharous3442]

Fit imo - raise stem from slammed, level saddle a bit.. done

[@BixbyConsequence]

Needs a shorter stem extension. His elbows are nearly locked.

[@billinhouston3291]

Jacob needs to be about 8 inches taller for that bike.

[@akactors]

i was a professional actor for many years; now I'm a language specialist and work mostly with teens experiencing social language challenges. I wanted to let you know how much i enjoy the comedic improvisational acting you present. So fun and spirited. thank you.

[@ClemensAlive]

I'd like Ollie to take over our bike shop! The prices will get dropped!

[@austinj8335]

This.

[@ThatGuyJimJam]

That’s not bad!

[@endcensorship874]

#COTW

[@messybros8142]

That’s got to get you a comment of the week prize :-)

[@douglaspate9314]

Hahahahahahahaha!!!

[@HiopX]

The ultimate goal: drop Ollie Alberto Contador: I approve this message

[@GarfyUK]

since the rest of the team have dropped Ollie, and Ollie has in turn dropped Alberto Contador, does that mean by transfer of properties the entire team has dropped Alberto Contador?

[@HiopX]

@@GarfyUK I don't think transitivity applies since humans aren't on a metric scale

[@donttouchthisatall]

@@GarfyUK yes - by the law of logic

[@jkeid315]

Manon watching an instructional video on bike repair is such a universal experience but it's funny to when the camera panned to Alex

[@frazergoodwin4945]

Ollie turns up for a job in a bike shop riding a "direct to consumer" brand bike... #EpicFail!

[@plasmaglobe2850]

He’s smart and knows he can get more bang for his buck with D2C!

[@imperialspy3457]

As a former Bike shop employee they did pretty well. I would take Manon as a manager over my actual manager too haha.

[@luntiangrace]

I’ll take manon. ☺️

[@jacob3771]

Out of everyone, Ollie, you’re hired.

[@hucklejoko4838]

This has got to be one of the more entertaining gcn videos that I've watched since starting to follow the channel on a weekly basis

[@GraemeBray]

Is it me or does Hank's sales talk technique seems as if it is also his chat up technique?

[@incidentshappen]

'ello love! Fancy a bike ride?

[@stevew5211]

Dunno, but his yoga was certainly working

[@scottbert9556]

I could totally handle repairs as long as I didn't need to repair anything. But I'd look awesome in one of those repair outfits, and that's what counts.

[@gcn]

Hank?

[@scottbert9556]

@@gcn HA!

[@Kimberly_Sparkles]

@@gcn I mean. He’s a natural bartender.

[@scottbert9556]

@@Kimberly_Sparkles Sounds like a backup career in case cycling repairman doesn't work out!

[@russellspeight5175]

Not enough in stock - proceed. How the bike industry works in one sentence!

[@bartoszsmietana1]

This is hilarious and to be honest, true af.

[@rob_cd]

😆🤣

[@JMcLeodKC711]

.@14:11….it’s pretty awesome that they premiered “Dura-Ace Red” at Pronto and not Euro-Bike.

[@BTcycle]

The next Shimano's design already leaked.

[@seedyuk]

Manon, Alex and Hank! It was amazing to see you on the day!! Bit disappointing that I missed Oli. I hung around for a while after the club riders got back but there was no sign. I wonder why??

[@bikeracersl]

As someone who owned a bike shop for 7 years ..this was hilarious!

[@richardandersen9259]

"Dropping Ollie is the ultimate goal" Hank, that was sooo funny!

[@danproposkanovovski]

Sorry GCN crew but Roger is the real star of the show today.

[@rgh622]

This was hilarious! I love that Hank never taught a yoga class but was killing it!

[@geraldvalguna1990]

I like Ollie's reply and he actually brought a bike with him 🤣

[@RReese08]

GCN is becoming more like Top Gear with every passing week. The good: none of the presenters are wankers. The bad: No Stig.

[@starshepherd11]

we need andrew feather to fill the stig job description

[@penrar]

Who needs Stig when there is SiBorg?!

[@9034833838]

Some say he removed all of his ribs to save weight. And that he's allergic to panniers. All we know is, he's called the Stig

[@wilyamiyoo]

At least they got Roger (for this episode only though)

[@vfnt]

@@starshepherd11 He would be a perfect fit.

[@rolandoinductivo8013]

Di2 perfect for commuting christ i'm dead thanks for the laugh guys we need it these times

[@mrsmith4662]

'You won't get lateness on this bike!' I love it!

[@neuvocastezero1838]

I wish more bike shops would leave "chimneys" on all the bikes prior to sale.

[@MAGAIVER]

Bikes come cut from the factory, usually with 4cm of spacers at maximum. And no one should need a more than that, the problem is people who are not racers buying bikes with geometry made for racers instead of something like an endurance bike.

[@neuvocastezero1838]

@@MAGAIVER Surly is one manufacturer that is good about shipping models with uncut steerer tubes upon request. Often riders need to install riser stems to get a proper fit or more upright posture, and it just seems unnecessary if a better fit could be achieved with a custom cut tube.

[@keltonG08]

I wish we had something like this in LA. Dope video GCN

[@better.better]

there probably is, LA is a huge sprawl, so you probably just haven't found it yet

[@better.better]

we've got one place that's kind of like that here in Albany New York it's got a cafe above with a bike shop below, I don't think they have any of the other things though. however that shop's not convenient for me to go to. the shop that I do go to just happens to be the only one around that sells 45Nrth products, but it is kind of clique-ish. if you're not in the clique, then you're just a sale, when the attitude should be about growth of the community... bringing new people into the community. for example nobody's ever mentioned to me when they have rides or where to go to find out if they have rides although I've heard them talk about rides with other customers. not that I'm particularly interested, but that's how you grow those communities how do you know if somebody wants to unless you mention that they do it?

[@6872elpado]

I genuinely think that Hank would be a great fitness instructor 😁

[@penrar]

24hrs later and Alex decided it was okay to wear the same clothes as yesterday for a full outing with the public... ha!

[@MrStarford]

Have to say that bike shop is making a real effort to adapt, cafe, bike fits, group rides - not many like that round these parts

[@denverspin]

Massage parlor

[@k1vd038]

100 yen tubeless setup... now thats a bargain (currently 100yen = 1eur)

[@FlatSpinMan]

Exactly. Gave me a good laugh.

[@the_trooper_72]

I can't believe how everyone is like normal while getting served by the GCN presenters.. I'd be like 'selfies and autographs please'!! 🤟🏻😎🙏🏻👍🏻💥

[@gcn]

We're not quite at that level of fame 😂

[@the_trooper_72]

@@gcn maybe to some of us you are! Haha but seriously, I'd defo be asking questions at least and maybe a selfie.. 👍🏻😎

[@lisas3103]

My husband & I are having so much fun watching your channel. My favorite presenters are Manon & Si. (I was not paid to say that! Lol) Love this channel, thanks for the motivation to get off my a$$! 😂

[@gunny6517]

Absolutely Fabulous, I needed this today, THANKS! 🇺🇸

[@velodjk2975]

Given some time, I think the crews natural abilities would have come through and they would have been a pretty good team. Alex could have been in in repairs. Manon would have got the hang of the cash register and been good at sales. Ollie seems good at PR and organizing and engaging in shop-sponsored activities. Hank could be a hidden guru with coffee and yoga. All are important elements in the overall running of that particular shop.

[@JThelen1031]

Easy. Ollie and Alex in the back doing maintenance and building bikes. Manon, Conner and Si up front to run things. Hank at GCN Megabase so he doesn't scare off the customers.

[@RicardoRocha-lg1xo]

If Hank is gonna be selling bikes like that, he should grow back his used car salesman moustache!

[@jessekiiveri8236]

Oh god Hank has a black sock on yoga! Namaste guys and Manon 😃

[@frozenbean]

100¥ for a tubeless setup would be a cracking deal.

[@penrar]

brilliantly silly, and a crackin advert for that store too. Beltin!

[@davidadamus177]

Thanks GCN for making so many fun videos I can't keep up with them all! My local shop really needs to kick it up a notch and have a coffee shop and massages 😎

[@JohnnyHMG]

As a bike shop employee, this was so good to watch! 🤣

[@AndrewJackson-rr9jk]

Part of the reason i am a cyclist is the local bike shop that was about a mile from the house i grew up in. It was a place we would always feel welcome, whether we bought our bike from there or not. It was at least a weekly destination to look over the newest shiny thing but talk to the mechanics and such. It was most likely the first place i felt welcome outside of family and possibly church.

[@logicforfirstgraders]

Hank absolutely demolishing his hands in the thumbnail.

[@joeottsoulbikes415]

Hahahaha! The bike sales example reminds me of a kid I used to work with. The things that would come out of his mouth was amazing. He would be on a roll and doing good and all of the sudden he would say something like " Lance Armstrong rides a bike just like this. It's why he wins all the time. You'll be just as fast." The bike would be a Tiagra or or 105 flat bar road bike or something. My favorite was when a different coworker told two girls shopping mountain bikes that Rockshox SID was short for Sudden Infant Death. They looked like they wanted to run out the door. They were not even in the market for a $1800 mtn bike. This guy always went straight to the XC, XTR bikes with small frame and 135mm stem and never asked the customer what they wanted.. I could tell they wanted to spend around $650. I about fell over in shock! I didn't want to make my coworker look stupid but I didn't want the ladies to be offended, not come back and talk bad about us. I got on the intercom and called him to the repair department for a customer thank you. When he came over I told him it was Superlight Integrated Design and he needed to apologize and correct that. He could say someone had played a prank on him and he didn't know. Then I said he needed to show them the 14 inch Palomar swapping an 70mm stem onto it with a gel pad saddle not the 18" Zaskar Team if he actually wanted to sale a bike. Luckily that all worked out and they left smiling and came back for accessories later.

[@carloscampos1824]

I laughed so hard at Mannon watching the GCN tech vid for the tubeless setup

[@mgapagnolo4476]

Loved the Video GCN. Glad to see I am not the only one that has problems with bar code readers. Hank: Love the HydroConquest, you rock it.

[@nmcelroy3540]

Now this was hilarious!!! Hank definitely has the gift of gab…just what every salesman needs…before they try to sweet talk a “questionable” deal! 😂😂😂

[@douglaspate9314]

One of the most fun cool GCN vids ever!

[@richardedward123]

Hysterical. Nice work people . 👍👍👍

[@lenwilkinson8541]

Hank did a brilliant job of showing exactly what not to do. He could make a good used car salesman in America. Ollie has it right with "Listen to the customer," and he would do the best in a bike shop.

[@chrisprice5806]

i downloaded this to watch it uniterupted. bravo. great episode

[@Stellar001100]

The most dangerous phrase anyone can say, "How hard can it be?".

[@wotexpat9367]

Hank @ 05:10 "You'll probably drop Ollie. Easily Done". Savage. Really Savage. Love it......

[@Jari1973]

Thanks for your video! Manon is always so beautiful :)

[@j.erickson8571]

She is quite charming, isn't she ?

[@Ystadcop]

Ok, it was a long ad, but great. Manon is definitely the sharpest knife in the GCN box. I remember when bike shops were run by bitter old blokes in warehouse coats.......

[@LukeMichaelJames]

Man owning a bike shop would be so cool. Challenging no doubt, but having all of these different aspects of the shop to grow a community is just incredible

[@xtrailz]

I read in the news that there was a shortage of workers, but I didn't think it was this bad!

[@KenSmith-bv4si]

Ollie giving the customers an "outta sight" guarantee, once you're outta sight theres no guarantee.When I was a crew chief I used to give the same guarantee to the F4 pilots.

[@guymorris6596]

No guarantee they might not have to hit the ejection button ? Yikes !! Raggie ! Relma !

[@pavanatanaya]

I like that the only person with shop experience is the guy who just wants to go ride.

[@garymmx]

Legends and Bellends all in one vid. Hank is hilarious ☺️

[@zukzworld]

Great entertainment. One upon a time, in 2019 thought of starting a bike shop, lucky I did not do it.... would have been a disaster! :D Loved the massage part at the end (Hank), not a fan of those cups though.

[@davidhanman3995]

Spotted where they were almost straight away - Pronto is in Frome and is a brand new setup since i was last home two years ago. The "real" staff are super friendly and great coffee at the cafe when you walk in. The Pronto jerseys are superb - Castelli. They looked after my bike whilst i went shopping in town and i swear they cleaned my brake disks whilst i was out as when i came down the hill, everyone in the shop thought there was a baby elephant outside ! On my ride later in the day, not a squeal to be heard.

[@zimmejoc]

Sounds easy enough. If your shop is like mine, get used to saying, “it is out of stock right now.”

[@Terrierized]

Alex and Manon you really shine in the British green!!

[@wildsurfer12]

I never thought a GCN thumbnail would be a quote from Jeremy Clarkson!

[@bikeanddogtrips]

15:09 I reckon Hank could do a half decent impersonation of Don Corleone (The Godfather).

[@woutervanr]

"Come on quick, before we get run over" That's still the sad reality of innner city traffic in the UK.

[@IvesvanderFlaas]

Really missed an opportunity for a joke there: "Meet me at Pronto, pronto!"

[@Terrierized]

Sure Hank I'll do some yogi with you! and you're reasonably cluey with the bike fit, That frothy brew looks rather good too! But don't try selling me nothing haha

[@PatrickvonMassow]

There might be better sources for training advice, but GCN is great entertainment for cycling nerds :)! Keep it up!

[@markmoreno7295]

Hank pulling an oatmilk flat white did me in. Mostly because here across the pond, I have yet to see a "real" bike shop that has espresso unless it is next door to a McDonalds. I hope they all got excellent wages.

[@mikeymike1792]

Is anyone going to mention how sodding nice that bike shop looks? It's so much bigger than any of the ones round me!

[@royevans4581]

Wow, that's some bike shop. Hank, you forgot to throw in a set of lights on that F12! You let her get away. Better luck next time mate. 12 grand lol.

[@iancuk]

Finally, a presenter with better hairdo than Ollie. Roger!

[@wildbill7267]

16:50 love flat white coffee. Hard to find here in the USA, but all over the UK when I visited there in late 2019.

[@catshoemike]

without thinking, I asked for one in a Starbucks in Salt Lake. They were really nice and offered to make one for me if I could tell them what it was. Errrrrrrrrr..........

[@lukeward394]

Best gcn video in a while

[@RichardMigneron]

Mega-LOL, DS Manon came out right away when she opened the book ... Then, fell off my chair laughing when Manon watches an Alex video to do a tubeless setup LOL, ultimate goal : drop Ollie LOL, Hank does everything he shouldn't to sell a bike. Is it me, or the store closed definitely after that stint ?

[@martinandersson5833]

I think Alex and Ollie could open a bike shop tomorrow if they wanted. They have all the skills required. Hank and Manon would be great assets. With some slight guidance Hank could sell anything and Manon would make a great shop manager. 👍👏

[@marekholub8668]

Mannon is the DS and also the shop manager

[@gcn]

Someone has to keep the rest of us in check!

[@chrisbaum998]

Hopefully, Alex told the customer that it will be 3-6 month before we can get you a new crank arm for your bike!

[@epineux.]

"Rubbish at everything." Humble Award goes to Ollie? Lol!!

[@liamedge2568]

You can’t make Jacob faster!!! No one can keep up with him as it is!!!!

[@TomK32]

"Hope I don't get drop". Gotta love Ollie.

[@better.better]

honestly you should have shown more clips of the dog throughout 🤣

[@LexOlgado]

love this episode!

[@Tango01London]

LOLz. This was a fun episode!

[@evanking920]

Great bike shops in the UK ,actually Pronto is spectacular. We are just arriving at that kind of service in SoCal. Plus this video is another example of GCN humor at it's finest.

[@nancyprier416]

what shops do you recommend in SoCal?

[@evanking920]

@@nancyprier416 I don't know of any quite like Pronto, I will do some research. Personalized service is great at Open Road and Velo Pasadena in Pasadena. Also Temple City Bikes in Temple City.

[@nancyprier416]

@@evanking920 my kids live near Santa Monica but I'm sure they would take the time to head east if the bike shop is recommended. they are just now thinking of getting a start in cycling so hoping to get a "listening" bike shop🤷🏼‍♀️

[@evanking920]

@@nancyprier416 Do they want to race or just ride in a recreational mode? I will get back to you.

[@nancyprier416]

@@evanking920 just ride, short commutes, beach bike path rides.Hopefully more once they discover the joy of riding! I know Giant has a shop nearby and the went to Beverly Hills cycles? but didn't feel confident in the advice there 🤷🏼‍♀️ Don't go out of your way, just helpful if you were in their area.

[@JeffOehlsen]

Bike fit James is tearing his hair out with Hank's bike fit. HAHAHAHAHAHA

[@GSYdrums]

In a challenge where you’d think no one could get dropped, Ollie finds a way…

[@djtomleeuwen]

This is a nice Pinarello F12, SRAM Red, deep wheels. Great for commuting...

[@williamspitzschuh8167]

Tubeless is super easy to setup:)

[@SuperGarmat]

You appear to have posted the outtakes video. Surely?

[@gregmuon]

I can't say which presenter, but if you are a good mechanic you are generally respected. Those who can only do 'sales' -- not so much. That said there was always a competition to see who could sell the most bikes. I worked in bike shops for around 12 years, through high school, college, and a few years in my twenties.

[@Here2shtpst]

"No lateness, you won't get lateness on this". Hahahahaha