GOING THROUGH CANCUN AIRPORT in 2024 Immigration or E-gates? Customs, Bags & Finding Transportation

[@janbaumrind2720]

This video is awesome. I watched it prior to my first Cancun trip and I've recommended it many times to others on various Facebook groups.

[@newtravelescapes]

Thanks for sharing! 😊

[@davidng407]

Hi Nancy, great informative video as usual! You mentioned where the bathrooms are like you read my mind. I can't wait to head down south again! take care

[@newtravelescapes]

Thank you so much David! I hope you get your next vacay planned really soon. 😊 Have a great weekend.

[@deniseharwood9521]

This was very helpful, thank you. I'm one of those people who needs to know what to expect or my anxiety rises.

[@newtravelescapes]

Me too!! I'm happy to help 🙂

[@EmptyPocketsCarl]

Great to hear the highway construction is done, great update!!

[@newtravelescapes]

Thank you and it was nice not having any traffic issues this trip. 😊

[@chrisdtowsend]

I booked USA transfers as well. Your video was really helpful. I get bad anxiety in unfamiliar places, so knowing what it’s like every step of the way helps me a lot. Reddit has been really helpful as well. That’s where I found out about USA transfers!

[@newtravelescapes]

@@chrisdtowsend I am so glad you found it helpful! Figure out which terminal you are flying into. T2 looks a bit different but we have a video showing that one too. USA Transfers are excellent! Enjoy your trip! 😊

[@chrisdtowsend]

@@newtravelescapes I am flying United, so from what I had seen online it is T3! So your video helped a lot 😀

[@howardgarrett7865]

Good informative video again One thing I would add is that if you have a free transfer from the hotel or your tour operator and decide to go with a private transfer anyway it would be a nice gesture to let the people know you wont be going with them We have been on a bus in the past where they were waiting for people who we knew from home that had already been picked up and were gone

[@newtravelescapes]

Thank you and very good advice. I assumed people would be courteous enough to let them know they have made alternate arrangements but unfortunately that is not a safe assumption. Have a great weekend 😊

[@howardgarrett7865]

Thanks Sitting at the pool at Allegro Playacar right now lol

[@newtravelescapes]

@@howardgarrett7865 Awesome!!! How do you like it? 😊

[@howardgarrett7865]

Its an older resort but the grounds are really nice with mature trees and it's on a great stretch of beach We like the smaller resorts and this one has the 8 unit villas like Ocean Maya Royale which we also like It has the advantage of being in a gated community but it's only a 15 minute walk to 5 th Ave in town The main negative is that the food and drinks are just ok as are the rooms They are not great We only book this place when it's at a reasonable price When the price goes up we would rather pay more to go somewhere nicer

[@newtravelescapes]

@@howardgarrett7865 it is funny how much we are all able to 'roll with' when the price is right. Nice grounds and a beautiful beach make up for a lot of what is just ok. 😄 I hear good things about Ocean Maya Royal. I hope to check it out someday. From what you were telling me when we were at Hyatt Zilara I think it is a very good bang for your buck.

[@huntybaby]

As someone who adores Mexico and goes to Mexico 3 times a year for the last 2 decades, I want to say that you did an amazing job with this video! 👏 everything you said is accurate. Always, always ignore the timeshare and all those people near the exist! - I believe Uber and DiDi should be operating now in Cancun, after many years of battling with Taxi companies, if not, I suggest people to research the ADO bus! It's a reputable Mexican bus company that operates in many towns and cities. I've been using ADO for many years, the prices are amazing and they're beyond comfortable. I always take the ADO from the airport to downtown Cancun ❤

[@newtravelescapes]

Thank you so much!!! Yes, the Ado buses are reliable and inexpensive. If you can figure out the schedule in advance and where you are going they are a very good option. Thanks for sharing your experiences and also for your kind words. 😊

[@shannicesmith7387]

Hi, can I take a bus to downtown to get to the adhara hacienda hotel?

[@TheNovaNorm]

Thanks very much! Great information.

[@newtravelescapes]

@@TheNovaNorm Happy to help! Have a great vacation 😊

[@dsazz923]

Thank you so so much for this, going in 2 weeks!!!

[@newtravelescapes]

Awesome! Have a fantastic vacay! 🥂Where are you staying?

[@huntybaby]

How was your trip?

[@Cinnie.Stories]

Thank you so much for making this video! I can feel my anxiety start to go down now that I know what to expect. It'll be my first trip down south anywhere so I'm very thankful for people like you who can share your wisdom!

[@newtravelescapes]

@@Cinnie.Stories I'm very happy to help out. 🙂 I started making them because I know it is something I appreciate seeing in advance. If you happen to be flying into T2 it looks a little bit different. We made a video walking through that one as well. There is also one on our favourite airport transfer companies to get to the resort. We have used them with good experiences. My top two are USA Transfers and Kalido. I hope you have a wonderful trip! ☺️

[@LFrwll]

Thank you so much for this video. I hate going someplace new and unprepared. This videos helps tons!

[@newtravelescapes]

@@LFrwll Me too! I'm glad you found it helpful. Enjoy your trip! 😊

[@LFrwll]

@@newtravelescapes Thank you!!

[@bcrcndr]

Very informative video. Thank you. So looking forward to my first ever trip to Mexico.

[@newtravelescapes]

Have a great trip!! Which resort did you choose? 😊

[@bcrcndr]

@@newtravelescapes dreams sapphire

[@newtravelescapes]

@@bcrcndr Have a great time 😊🥂

[@bcrcndr]

@@newtravelescapes Thank you so much. Have a great day.

[@dewaynewestmoreland3773]

Thanks for sharing. Good info.

[@newtravelescapes]

Glad it was helpful! ☺️

[@robtmoore4218]

Very good video, practical advise, from someone who KNOWS it would seem

[@newtravelescapes]

Thank you! 😊

[@themanhattanfoodproject]

This is a super-helpful video and as someone whose only experience with CUN was in 2022, I really appreciated all of the detailed updates to be aware of, especially the e-gate option.

[@newtravelescapes]

@@themanhattanfoodproject Thanks! I appreciate your kind words. If it happens you are flying into Terminal 2 (not a popular terminal for most flights) I will have a video up Saturday of T2. Everything is pretty much the same except there are no EGates in T2 yet. It primarily services Mexican Domestic flights but there are a few charter flights from the USA, Canada and Europe. Enjoy your trip!

[@themanhattanfoodproject]

@@newtravelescapes Thanks! I fly Southwest, which seems to be all T4, all the time. 😀

[@newtravelescapes]

@@themanhattanfoodproject perfect! Have a great time on your vacay 😊

[@kiaragoodrum7212]

Thank you ... Im one of those ppl that want to know every turn of where I need to go or do

[@newtravelescapes]

Me too!! 😁

[@kevinm6762]

AWESOME VIDEO!!!!! THANK YOU!!!

[@newtravelescapes]

You are so welcome! 🤗

[@LaurencePulling]

Great vid, thank you. Top tip for Brits hiring a car. Do this fom the UK and select a full CDW policy when booking. Absoloutly no need to book extra insurance at the desk (all countries, not just Mexico) ;)

[@newtravelescapes]

Super advice! Thank you for sharing 😊

[@davidxedwards]

Great video! You didn’t mention the location of the ATMs at T3 Arrivals. Do you recommend getting MXN Pesos at an ATM or exchange booth before leaving the terminal building? Thanks!

[@newtravelescapes]

@@davidxedwards Honestly, I don't use the ATMs and I find I can get a better rate for Mexican pesos from my bank at home or my bank's currency ATM at my departing airport. The departing airport ATMs usually give me larger bills but the front desk of most resorts will break them into smaller bills when you get there. If you order them from your bank you can often request which bill denominations you prefer. 😊

[@davidxedwards]

@@newtravelescapesThank you, this is helpful advice!

[@newtravelescapes]

@@davidxedwards happy to help! 😊

[@Daviebhoy1982]

Another fantastic, informative video. Thank you! Just booked this week to return to Excellence Riviera Cancun at the end of September. I absolutely cannot wait!

[@newtravelescapes]

Thank you so much!! We will be there beginning of September! We can't wait too 😄

[@glendonjones3190]

Yep going on April 11,2024, can’t wait,your information was very helpful but I want to know bout this vista tax

[@newtravelescapes]

Thank you! Yes, I want to know about the changes too. I know there was a price increase in February. For now, just go by what the airline or travel company says. They should send you a link. Ours was a link in our Air Canada App under "preparing for your upcoming trip" or something like that.

[@bunnyblue5421]

So informative...and pleasant to listen to, not like you are reading a script.Thanks. Jungle. Learned something new.

[@newtravelescapes]

Thank you so much! 😊

[@rondajones1489]

Very helpful!!

[@newtravelescapes]

Glad it was helpful! Thank you 😊

[@kah4325]

I visited CUN last month (Riu Palace Peninsula. 💯 accurate

[@newtravelescapes]

Thanks! I hope you had a great trip!! 😊

[@JustinTPat]

@Kah4325 How do you like Riu Palace Peninsula? We haven't been back to RPP since COVID-19, however, we are going back there at the end of this week.

[@kah4325]

@@JustinTPat I enjoyed the 4 day stay. Fit the bill and price point for my travels. The food, activities, accommodations, and daily events were pretty good. They like to party at the adjacent Riu property!

[@stevensam8834]

Do you need any other documents beside your passport? Going next week and wanted to make sure. Thanks in advance!!

[@intruder3906]

Thanks for the video, one of the worst most unorganised airports in the world, arrived there on the 18th November after a 10 hour flight and took us 3 hours to get through... and not the 1st time either.. passport control wasnt too bad but 1 hour 10 mins for luggage to appear on the carousel and then they want to scan then again on the way out !! Total Chaos.

[@newtravelescapes]

@@intruder3906 Oh! That sucks! What a crappy experience. We have found it is so 'hit or miss' at CUN. Some visits we sail right through in under 30. Others we wait for what seems like forever to get our bags. It seems very understaffed to me. I hope your vacation was a good one when you finally got through. 😊

[@nevercontact]

Great video as always. How to identify your transportation service, if you book from Costco?

[@newtravelescapes]

@@nevercontact Great question! I haven't used them myself but as far as I know Costco uses Best Day Travel for their transfers. That is always subject to change, of course, but I expect that they will send you instructions on who to look for with your booking info. If not, look for someone holding a Costco Travel sign and failing that ask the Best Day Rep. Hope that helps a bit. 😊

[@stevensam8834]

Do you need any other documents beside your passport? Going next week and wanted to make sure. Thanks in advance!!

[@newtravelescapes]

@@stevensam8834 It always depends on which country you're coming from and which terminal you're flying into but generally USA and Canada are only your passport. Everything else is done via the EGates. If you're flying into T2 on a charter, the flight attendant may give you a form to fill out on the plane to hand to customs on your way out of the airport but it is really easy. Have a pen handy just in case. Have a great trip!!! ☺️

[@rahulgunjal9918]

What best taxi service for family of 4 to Hilton Cancun all inclusive resort plz?? Thank you

[@newtravelescapes]

@@rahulgunjal9918 my Favourite is USA Transfers. I also like Kalido, & Canada Transfers. You can book them online ahead of time. We always book round trip transfers. They will meet you outside and take you to your resort. They will also pick you up again after your trip and bring you back to the airport. We did make a video about this that may be worth a watch. kzbin.info/www/bejne/qpqXqKiplNJobs0 Hope that helps. Have a great trip! 😊

[@mondabuddhi]

Good info, thank you for making this!

[@newtravelescapes]

@@mondabuddhi thank you! I'm glad you liked it. 😊

[@ashz-y6p]

Thank you for this helpful video!!

[@newtravelescapes]

@@ashz-y6p my pleasure! 😊

[@strangetimes1]

ONE tip: whatever you do, DO NOT brush your teeth in the bathrooms at the airport. I saw the "not potable water" sign AFTER I brushed. I was on my way out of Cancun, and ended up getting sick for a week after I got back because I brushed my teeth at the airport. Whoops.

[@newtravelescapes]

@@strangetimes1 You are absolutely right!!! 💯%

[@karenbobo2614]

Visitax- American Airlines has the pay link under your trip, under trip requirements.

[@newtravelescapes]

Air Canada and Westjet do as well. Thanks for the info! 😊

[@jaythesilverwolf777]

​@@newtravelescapes How about Southwestairlines?

[@jaythesilverwolf777]

​@@newtravelescapes How about Southwestairlines?

[@rayjay3705]

Super helpful thank you for sharing!

[@newtravelescapes]

Glad it was helpful! 🙂 Have a great trip!

[@KarenMcIntosh-h6e]

Hi! We are traveling there in october and could not be more excited! If we want an actual stamp for our passport, we need to go to the immigration line, not egate, right?

[@newtravelescapes]

Yeppers, that's right. Enjoy your trip 🙂

[@sirdevio]

Super helpful. Thank you!

[@newtravelescapes]

My pleasure! 😊

[@1daniellaz]

Thanks for the info will be going next month, but i am still a bit confused, if i am 18 and over and have the camara looking symbol in my us passport i can go to the e check in line??

[@newtravelescapes]

Yes you can 😊

[@1daniellaz]

@@newtravelescapes ok thank you

[@sebastiendion4587]

This is helpful tks

[@newtravelescapes]

@@sebastiendion4587 my pleasure 😊 enjoy your trip.

[@reynosamanA3]

Do we have to tip private transportation drivers? And if so, how much ?

[@newtravelescapes]

We tip them. Usually 150 to 250 MXN depending on how many people are in our group, if they are on time, and how personable the driver is.

[@jonlaske1252]

Do you have any further information if we are required to pay the visitax if we are staying in the hotel district of cancun? If so how do we pay it. Thanks

[@newtravelescapes]

Anyone visiting the State of Quintana Roo, including the hotel zone, is required to pay the VisiTax. The price increased in February 2024 due to the government policies. It went from $18.80 to $20.80 USD. You can pay it through the government website visitax.gob.mx or TravelKore. TravelKore is the only website other than the government one authorized to collect the tax so beware is using any other site. Your travel agent is often able to pay it for you, for an additional fee. Personally, I find the government website can be a bit glitchy sometimes. TravelKore is more user friendly. You will get a QR code as proof of payment. Sometimes they ask for it when you're departing. Sometimes they don't. It is still very disorganized. Hope that helps 😊

[@eric35020]

Do you recommend renting a vehicle to go from airport to your resort and to explore outside the hotel zone

[@newtravelescapes]

I actually don't recommend it although I think it would be an awesome idea. I may be way off base, but in the past I have heard too many stories from travellers renting a car to explore only to be given bogus tickets or fines from those claiming to be police. I haven't done it in years and I hope it is much better than it used to be but I really don't know. Maybe if you are fluent in Spanish it would be different. The Ado busses run all over the place for about $2 a ride and those are very reliable.

[@eric35020]

@@newtravelescapes So my wife and I are arriving on Tuesday July 2 for our anniversary . We are staying at the grand oasis palms. I saw your recommended 5 top shuttle services. So would you recommend shuttle or public transportation to the resort? We will also need a return ride to the airport later that week. I really appreciate your response 😄

[@newtravelescapes]

@@eric35020 I highly recommend USA Transfers. We have used them many times and once again this past Monday. Their website is user friendly. You can go on. Input your info. Book round trip transfers. They will pick you up just outside the doors of the terminal. Drop you at your resort. And let you know when they will pick you up for your return flight. They are very safe and reliable. You can also pay with CC in advance or pay them cash when you arrive. USA Transfers also does private tours if there is anything special you would like to see or do off of the resort. I find them much better than excursions booked through the resorts. I hope this helps. Let me know if there is anything else I can help with. 😊 Have a great trip!!

[@eric35020]

@@newtravelescapes thank you I sure will. You have really been a great help

[@kristybryant4914]

When it comes to customs and declaration, if you have nothing to declare, what does that mean exactly? Me and two friends are going to the Moon Palace Resort and already have transportation coming from there to pick us up.

[@johnwoodham3263]

Means you are within the limits of what you are allowed to bring in.

[@newtravelescapes]

It just means that you haven't exceeded your limits of what you are allowed to bring into mexico (i.e: alcohol, cigarettes, cigars, NO vape pens or NO pharmaceuticals). If you haven't exceeded your limits and you don't have any banned items then you 'have nothing to declare'. If you exceed your limits then you have to 'declare' it and pay the duty. Hope that clarifies it a bit better. 😊

[@kristybryant4914]

@@newtravelescapes so to go through the other thing for immigration, will you have to have travelled at least once out of the country so they have your information?

[@newtravelescapes]

@@kristybryant4914 By 'thing' do you mean the EGates? You can use those as long as you have a biometric passport and you are from the USA, Canada, or Mexico. No need to have used it before. All the info they need is embedded into the photo page of your biometric passport. You will know your passport is biometric if there is an image of an 'old-timey camera' on the cover. 😊 If you don't mean the EGates then please clarify what 'thing' you're referring to and maybe I'll have a better answer for you. ☺️

[@marilynmedina469]

Do I still need to fill up custom declaration card upon arrival? Coming from Canada

[@newtravelescapes]

Nope. You're good and you can use the Egates when you arrive. 😊

[@johnwoodham3263]

Depends on the terminal you are arriving in. T3 and T4 no customs form. T2 still need to do a customs form. Check with your airline as to which terminal they fly into.

[@marilynmedina469]

@@newtravelescapes Can I use the e gates eventhough I do not have electronic chip on the cover of my passport?

[@ojsimpson6362]

Thank you for great advices ! I wached the video about transportation. It was all helpful. What about the train.......from the Airport to Hoteleria Zone ? Or to the Playa del Carmen ? Any updates on that ? Thank you very much.

[@newtravelescapes]

So glad you found the videos helpful. Thank you! 😊 The Mayan train is running but according to our latest transfer driver only a few locals use it. It isn't streamlined for tourists at the moment. It might work well for tourists to do excursions in the future but I wouldn't count on it yet.

[@ojsimpson6362]

@@newtravelescapes😁👍. We used "USA Transfers" too......last may. And also...we check beds and mattresses very carefully, after your video.😅

[@newtravelescapes]

@@ojsimpson6362 👍👍😁

[@JasonOverman-q6u]

Do terminal 3 and terminal 4 share the same customs/immigration ARRIVAL area? I know they have separate departure areas but wondering if all arriving international flights go through the same one in this video.

[@newtravelescapes]

@@JasonOverman-q6u No they are separate. Very similar to navigate though 😊

[@jb.8992]

Does the CUN airport have luggage cart rentals available or people assisting with luggage?

[@newtravelescapes]

They were free when we were there in Feb and located by the baggage carousels upon arrival. When you arrive back for departure you can grab one inside or hire a porter to lend a hand. 😊

[@realman6ft6]

Great video. Whats the current situation on the visitax?

[@newtravelescapes]

Not much has changed except a price increase as far as I know. I'll be back through CUN in June and I hope to have more info on what's going on then. 😊

[@erickalmestar]

What about Uber? I read they work in Cancun now. Do they pick up from the airport? I don’t want to pay $59’for a 20min ride

[@newtravelescapes]

I don't believe Uber is allowed to enter the airport arrivals area. They may be able to drop you off but not pick you up. Taxis are outrageously expensive at CUN arrivals. There is the ADO bus that is about $2. You could also walk out of the airport until you get to an airport hotel and see if you can call an Uber from there. They may be able to pick you up from the Hilton Garden Inn or one of the other ones. Hope that helps a bit ☺️

[@jeffduncan7685]

I loved F’ing with the high pitch sales scammers, they walked up to me and I simply told them to “piss off Scammer” and kept walking. We stayed at The Excellence all inclusive and was picked up in a nice limo and back. Drinks, great ride, and was stress free.

[@newtravelescapes]

Lol! Well played! I love Excellence resorts. 😊

[@pw5391]

Is there any free Wi-Fi at the Cancun airport? thanks

[@newtravelescapes]

@@pw5391 Technically there is but I have trouble getting connected to it and it is not at all reliable. I have found I can connect more often in Terminal 2 and I think it is because most Mexican domestic flights land into T2. Wifi in T3 & T4 arrivals is sketchy at best. If you are departing, the wifi in the Mara Lounge works very well.

[@odaliscpadillavargas7154]

Hi great video, I am visiting Cancun this next May and I wonder if i need to get any form like a visitax and pay for it before getting to the airport.

[@newtravelescapes]

Depends on where you are coming from. I am told that occasionally visitors from the UK may still get paper forms from their airline but not all airlines. USA and Canada can use the E-gates and a biometric passport so no forms are required. 🙂 You can pay the Visitax online any time before your departure from Mexico. Sometimes they ask for the QR code as proof of payment and sometimes they don't bother checking. Hope that helps. 😊

[@odaliscpadillavargas7154]

Perfect thanks hopefully they dont ask. Thanks im flying from US

[@newtravelescapes]

@@odaliscpadillavargas7154 you should be just fine. 😊. Have a great trip!

[@donsteven848]

Do international travelers have to fill out an FFM form online before reaching immigration? And if yes how do we get that done?

[@newtravelescapes]

International being from where? USA and Canada, no. You can use EGates or regular immigration lines. UK, I also don't believe you need paper forms. It is digital when you arrive but the Egates aren't set up for UK yet. Hope that helps 😊

[@elysiumstarz]

Hi, I arrived in Cancun the other day, and scanned my new Canadian passport but it wouldn’t scan, I wonder if it’s because of the hard plastic page of our new passports? they told me to go to a dedicated customs counter on the right hand side of the e-gates.

[@newtravelescapes]

It's possible it was the machine. My husband has one of the new passports with that card-like picture page and his worked fine. My son has an older one and his didn't scan. I think the machines can be a bit glitchy.

[@ThomasKeane-o5m]

I have heard that customs has been taking longer for many travelers due to increased random checks and sniffer dogs. Were you held up in customs and if so, how long? We have a boat that we need to catch only 2 hours after landing, will that leave enough time?

[@newtravelescapes]

We were not held up by Customs at all but there were a lot of people as you could see. Just under an hour to get through the Egates lines (immigration) and another hour to get our baggage. Baggage was the biggest delay. It took forever. It was two hours before we saw our bags after getting off the plane. If you can fly carry-on only that will help a bit. Customs was a walk through they only stop you if they suspect something or if it is for something random. We saw the sniffer dogs stopping everyone with baby formula or food. Mostly those with strollers. Finding your transportation also takes some time. They don't move too quickly out there because it is busy. I don't know where you are catching your boat but I DON'T think two hours is enough time to get through the airport, find your transportation, and drive to the docks to catch your boat. There is no 'fast track' system through CUN that I have heard of. Sorry, I'm sure that sucks to hear but I would modify things if it were me.

[@oscarsalgado8855]

Love your videos😊👍 One question, Can i pay the visittax online advance before my trip? Is there a website to pay it? I would appreciate your feedback. Thank you😊

[@newtravelescapes]

@@oscarsalgado8855 hi! Thank you! ☺️ Here is our latest video on the Visitax info including two websites to use. kzbin.info/www/bejne/m56bfnmcgsmBn5Y I usually pay it a day or two before we leave home because it is not refundable. If for any reason our trip gets cancelled I don't want to be out the $. That's just me though. 🙂 Enjoy your trip!

[@oscarsalgado8855]

@@newtravelescapes What happens if my 2nd passenger is a Mexican citizen living in Mexico, do they need to pay the visitax?

[@newtravelescapes]

@@oscarsalgado8855 No, they don't need to pay it, as far as I know. Tourists only. 😊

[@oscarsalgado8855]

@@newtravelescapes Cool. Thank you for your help😊👍

[@newtravelescapes]

@@oscarsalgado8855 my pleasure! Have fun 😊

[@rica-d9r]

We booked through costco with transportation via "BD Experience Private Van". It says they will be out there with a "Costco travel" sign but everyone says that is false, you can never find them and sure enough they were nowhere to be found in your video. Any tips? thank you for all the great info!

[@newtravelescapes]

@@rica-d9r I've just asked my crew and we haven't seen the Costco Travel sign either. Not that we are often looking for Costco but it isn't coming to mind. BD stands for Best Day and they have very prominent signs as you exit the terminal. I would find the nearest Best Day rep and ask them. Good chance they will have you on their list. Keep a print copy of your transfers. It often helps them find you faster when they can compare your written name to their list. Hope that helps! 😊

[@heathermckinnon1865]

The thing about the Visitax is people are still not paying it and nothing is happening to them. It's a state tax, not federal, so it couldn't be tied to your passport.

[@newtravelescapes]

I agree with you. People aren't paying it and at the moment nothing is happening if you don't. Currently, the State has not waived its right to collect taxes due from the date the law changed (December 23rd 2022). This still leaves many of us guessing as to whether we could be presented with a bill for all unpaid taxes right back to this date. This has been alluded to by the State so they must be tracking whether or not you have paid through your passport scans. Tim Scurry from Travelkore told Open Jaw that he’s heard of travellers who’ve asked if they need to make up missed payments have been told that is the case. I trust Mr. Scurry's take on this so for us, we will pay it and count it as far as our vacation costs. If there is a chance that we will be refused entry without paying back taxes I'm not risking it. Is it still the stupidest tax implementation I have seen in a decade? It sure is. 😜

[@steevkelly]

5:32 re: buying alcohol at the duty-free - what are the limits for entering mexico?

[@newtravelescapes]

As far as I know, it is up to 3 liters of spirits or 6 liters of wine. Double check for yourself online but that is what allowed last I checked. I believe the value has to be under $500 USD but that may have increased.

[@carapungo]

great video. thanks for sharing.

[@newtravelescapes]

Thank you! Glad you enjoyed it. ☺️

[@lyoliko]

Hi Thanks for the video 👍 If I travel with my kids under 18 I can't use e-gate? Thanks

[@newtravelescapes]

My pleasure 😊 You're right. You will need to use the regular lines to go through immigration when travelling with kids. They move pretty quickly these days now that there are more E-Gates available to move people through.

[@lyoliko]

@@newtravelescapes Thank you

[@newtravelescapes]

@@lyoliko I'm happy to help. 😊. I'll be back through CUN tomorrow so I hope to have something new to report.

[@lyoliko]

​@@newtravelescapes Have a nice holiday!!! We arrive at the end of the month

[@newtravelescapes]

@@lyoliko nice! Which resort are you staying at?

[@macdaddymgiarc]

Great video, super helpful for my first ever trip to Cancun or Mexico. Just to confirm, the paper receipt the eGate machine spits out is the only document you need to have when leaving the country at the end of the trip? You didnt have to download a FMMd from the Mexican Immigration Website while on the vacation? Thank you!

[@newtravelescapes]

Thank you!!! I only kept the print out from the Egate immigration machine and tucked it into my passport. Sometimes they ask for it upon departure and sometimes they don't. Have fun on your trip!! Which resort did you choose?

[@47akss]

Can you go through regular line, cause my wife has international passport n I have US passport?

[@newtravelescapes]

I would say go through the regular customs lines but you can double check with the staff at the bottom of the escalator if you're in doubt.

[@ruzlanislam5742]

Time 4:57 shows its the Bangladesh Airport....am i missing something??

[@newtravelescapes]

Nope. You're right. I used that as an image that shows what an Egate looks like. It is a better pic to explain how the machines work than the ones I managed to get. CUN was super busy and as you can see from my video the actual footage of the EGates isn't great. The Info doesn't change it is just a better picture to show travelers an example of what they need to walk through. We've been through the Egates in Sydney, Dubai, Singapore, Toronto etc and they are all variations of the same thing. My intention was to show a good image of the machine.

[@heathermckinnon1865]

Sorry. Did I miss if this was T3 or T4?

[@newtravelescapes]

T3. We also have videos through T4 if it is helpful but they are very similar. 😊

[@likenangel5]

I have a question. Can you fill out the FMM form online before you arrive? If so where do I go? Or does it have to be once you are at the airport. Can someone enlighten me on this please?!

[@newtravelescapes]

Here is the latest info that I know of about this. Hope it helps 😊 www.cancunairport.com/new-tourist-card-information.html

[@likenangel5]

@@newtravelescapes thanks!!! ❤️

[@dilrajdhaliwal748]

Do they check your bags, I heard that takes another hour? Or is that random

[@joeyschenk8972]

I am also wondering this

[@newtravelescapes]

It is random and even if they do check they are pretty quick.

[@kimberlymejia6181]

@@newtravelescapesdo they just check bags or person also?

[@newtravelescapes]

@@kimberlymejia6181 Customs can check whatever they want. I have never had my person checked but if they feel they have a reason to check you they will. Bags seem to be random OR if the dogs alert them to something. Last year they actually checked the bags of everyone on the entire flight for one of our trips but on several other trips we walked right through.

[@jaythesilverwolf777]

Question. Do you need a tourist card when you arrive? If you don't have one when you arrive can you fill one out there when you go to immigration or customs?

[@newtravelescapes]

Depends on where you are travelling from. USA, Canada, or Mexico you can use the EGates if you have a biometric passport and you don't need to fill out anything. From some parts of Europe / UK you may need to fill out paperwork that they give you on the plane but not always. 😊

[@jaythesilverwolf777]

@newtravelescapes Hmm ok. Thanks for the reply. I'm trying to figure and find out everything because I'm flying Southwestairlines from AZ.

[@newtravelescapes]

@@jaythesilverwolf777 Do you have a biometric passport? (It is indicated by the old time camera icon on your passport cover.) You very likely do so you should be able to use the EGates and not have any paperwork. If you can't use the EGates for some reason then you are probably still good to go through customs and they will simply scan your passport. IF on the off chance you need to fill out the tourist form they almost always hand it out on the plane before you land. We have not had to fill out a paper customs/immigration form for a couple of years now. If there is anything else I can help with feel free to reach out. We have been through this airport more than 40 times now so I'm pretty familiar with it. 😊

[@jaythesilverwolf777]

@newtravelescapes I'm not sure honestly but I will check it out when I can. And hopefully it's valid to because you did mention it has to be 180 days or something like that for E check. And gotcha on the rest you said thanks. Gonna be my first time too so I'm really excited. :)

[@newtravelescapes]

@@jaythesilverwolf777 so exciting!!!!! Lmk if there is anything else I can help with. Where are you staying?

[@KAFKUBA]

We were just there and had no idea what we were doing... no one did...it was like random

[@newtravelescapes]

@@KAFKUBA yeppers! It can be chaotic. 😊

[@Im_not_good_with_names]

My wife’s passport isn’t 180 days old so we can’t use the e pass correct or am I overly complicating it ?

[@newtravelescapes]

@@Im_not_good_with_names As far as I know, it can't expire within 180 days (which is pretty common). They only concern themselves with the expiry date not the issuing date. 😊

[@Im_not_good_with_names]

@@newtravelescapes ohhhh thank you for the response. Makes sense we should be ok then

[@newtravelescapes]

@@Im_not_good_with_names happy to help 😊

[@henrydeihl410]

I'm having difficulty contacting Nacho Tours via phone and email. Any suggestions?

[@newtravelescapes]

@@henrydeihl410 No, I'm sorry I have never used Nacho Tours. My favorites are USA Transfers, Canada Transfers & Kalido.

[@chrisdtowsend]

I used WhatsApp to get ahold of them. Received a message back in about an hour. However, they more expensive than USA transfers so I went with them.

[@newtravelescapes]

@@chrisdtowsend smart! I hope you had a great trip! 😊

[@GrowthGuided]

Shoot 😮. So because we are bringing out 2 year old kid we have to go all way to the left and not use the E Gates ?? Thanks (:

[@newtravelescapes]

@@GrowthGuided yep. But the regular immigration lines for families are much shorter than they used to be with most people over 18 using the EGates. If you are landing into T2 there are no EGates there yet.

[@keystoevolve]

can you uber from the airport to your resort?

[@newtravelescapes]

Unfortunately, ride shares aren't allowed at CUN. There are many transportation companies you can book online in advance to get you to your hotel. We did make a video about our favourites you may find helpful. kzbin.info/www/bejne/qpqXqKiplNJobs0

[@LFY_OFFICAL]

@@newtravelescapesis this for the whole of Cancun or no? Because the Uber website say they support cancun

[@RoSE-uy1wt]

What about if you’re not an American citizen but you have a valid passport from your country and you’re a green card holder?

[@newtravelescapes]

@@RoSE-uy1wt I assume you mean to use the EGates? I am not an immigration expert but the signage does say passports from Mexico, USA & Canada only. I would think you need to use the regular immigration lines. You can just ask the immigration security agent standing near the bottom of the escalator directing people into the appropriate lines. They would know best. I would hate to see you wait for EGates only to find out that the machine isn't set to read your country's passport and you have to go to the back of the other line.

[@KAgostini]

Thanks so much for the info…it’s very helpful. One thing (forgive me if you’ve answered this before) - what time did you arrive at the airport in this video?

[@newtravelescapes]

@@KAgostini thank you! We arrived into CUN around 1:30 pm.

[@KAgostini]

@@newtravelescapes OK, good to know. I’ve seen some videos where the airport looked empty, but yours was the first where it was packed as I would imagine. Your walkthroughs are greatly helping me prepare for my upcoming trip…thanks so much again! ☺️

[@newtravelescapes]

@@KAgostini I'm happy to help. Feel free to reach out with any questions when they come up and I'll answer whatever I can. Enjoy your trip 😊

[@jasminemarshall1372]

do you have to go through xray security again ?

[@newtravelescapes]

No. Once you are off the plane you go through immigration, grab your bags, customs may choose to inspect your bags or they may not. It is random. No second x-ray any longer. That never made a whole lot of sense to me at the time 😉

[@creditmaster3464]

Hey so there aren’t any fees when entering Mexico as an American ?

[@newtravelescapes]

Nope. Anything you need to pay upon entry is already included in either your air fare or your hotel booking. 😊

[@AndrewVillegas-o8z]

I believe the visitax has to be paid before arrival.

[@bunnyblue5421]

Before you leave Mexico.

[@laurieperrone7043]

Thank you for the video, I am from Canada but flying out of Michigan. What papers do I need to get into Cancun?

[@newtravelescapes]

You won't likely need anything but your passport. ☺️ Canadians have had biometric passports for a long time so all of your info should be available to the E-Gate machines. Enjoy your trip. ☺️

[@laurieperrone7043]

@@newtravelescapes what if yu are not going thru the egates? you still just need a passport?

[@Breia-k7b]

So the paperwork isn’t needed anymore? Only ur passport? Is it electronic paperwork you have to fill out? First time going your video was perfect!!

[@newtravelescapes]

If you have a biometric passport and you are from USA, Canada, or Mexico you don't need forms. Just proceed to the EGates and away you go 😊🍸

[@lingdatang669]

3:40 E passport

[@newtravelescapes]

Electronic passport / Biometric passport

[@heatherdeshane2210]

I do not understand the problem with paying the visitax. It is not that much $22.50 l believe, per person. It's for the infrastructure. We tourists put a heavy load on the roads that the citizens shouldn't have to pay. It is a small amount tor us, but a heavy load for them.

[@newtravelescapes]

@@heatherdeshane2210 You're right! I think people got worked up about it because when the government first implemented it they didn't do it very well which caused people to doubt its legitimacy. For those who understand it's the law and still refuse to pay it?? Well,..I don't understand that at all.

[@jonsminecraft]

For the rental car sharks, you just say you are going to Belize. Most car rental do not allow you to go to belize (I only know of 1 in Cancun that allows it, and its not on airport property). That will get them off you fast, though if you are asking for tourist advice at the booth between that first set of doors and the exit to outside, the person will be much less likely to help you (they now have no way to get commission)

[@newtravelescapes]

Great ideas and advice! Thanks for the tips ☺️

[@imeldamogi]

😁

[@imeldamogi]

ferry??

[@newtravelescapes]

😊👍

[@newtravelescapes]

Ferry terminal? You can take a transfer company to any of the ferry terminals and then take a ferry to Cozumel or Isla Mujeres.

[@Fredi-m6l]

Worst airport I have ever been to. Migration at terminal 2 is like entering a prison camp. I have never been treated so poorly at any airport in my entire life. Why are you not telling the truth? People like you made me come to Mexico. The worst mistake I have ever done.

[@newtravelescapes]

@@Fredi-m6l I just went through Terminal 2 in June 2024. As you can see from the Terminal 2 Cancun Airport video we had no problem and we were through and out in under 30 minutes. All of our videos are showing our experiences going through and you can see the crowds/lines and they are always different depending on time of day and number of planes having just landed. I am certainly not savvy enough, nor do I care enough, to AI generate a fake airport video without lines to convince someone to go to Mexico. Vacation wherever you like. If you think Cancun is bad avoid Turks and Caicos or Dubai or Singapore or Sydney or Punta Cana or Bali. In my experience those immigration lines are much more strict than CUN.

[@alekseibazanov3070]

This year in Mexico, Hulu gonna be open new international big big airport and you’re not gonna be a problem like right now have a problem Tuma airport Cancun airport OK thank you

[@newtravelescapes]

Thanks for sharing 😊