GOODBYE POCHETTE METIS | Minks4All

Hi Loves! Yup, you're reading the title correctly. As promised, I want to share my latest experience with the Pochette Metis and discuss the "recall" situation. I hope you find this video helpful and for those of you who still have this bag, enjoy this bag for me and enjoy it to the fullest! Thank you so much for watching! Please don't forget to LIKE, comment and SUBSCRIBE! Stay Fabulous!! Xoxoxo
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[@yuantimolin09]

Maybe I’m crazy. But I would personally still go for Metis. Love that bag so much. It’s my fav of all time. Mine is new (only made last year) and I had the mono first, then sold it for the reverse. And there’s nothing wrong with either of them. And I know LV stands behind their product. So I’m not worried either if something does go wrong in the future. When I love a bag so much - especially from the functionality point of view. I don’t like the feeling of getting forced to let it go. I can understand how you were heartbroken!! No matter what you choose, I’m sure it’ll be great!

[@Figure8snowman]

So agreed!

[@bnelson52]

I totally agree with you. If they stand behind their bags, then why not get a new one. Also, if you can't even see the cracks, I'd wear it until a new one comes in and then exchange it when a new one is available. I love my Pochette Metis so much that if something went wrong, I'd just get a new one and start fresh with that one.

[@vee9043]

ITA. It is by far my most favorite bag from LV I have the mono and reverse. My only other LV is the Berri MM. If something goes wrong with mine I'll just exchange it for a new one, providing they still make them and aren't discontinued.

[@kim510]

Agree!! I purchased my reverse PM a month ago...and I love it!! Mine was made in Oct 2018.

[@TarableDecisions]

I'm with you. It is my favorite. Luckily I got mine in spring 2018.

[@LuxPurselove]

This has really restored my faith in Louis Vuitton. It’s so awesome they are taking care of the customers and making the effort to call and email. I’m so sorry about your bag. Can’t wait to see what you chose! Xoxo

[@fabfashionista13]

I had my glazing redone last summer the day i got it back i told the manager i wasn't happy with the outcome they explained to me that's because my bag is used and that they can't make it perfect since it's not a brand new bag...if i have issues in the future i'm going to try to have them replace it...i still want a pochette metis but probably the leather one

[@cindyyee5518]

I got a call out of no where from LV custom relations, they offered to have it fix or give me credit for the purchased price of the purse, there was no time limit on when i have to decide but, i decided to go with Alma instead. And yes, I hardly ever use that bag, i really love that bag, but I didn’t want to deal with the problem. My call was like three weeks ago or so. My bag was purchased back in 2014, I’m happy with the solution LV offered, after all it is a 5 years old bag.

[@CB-co2rn]

I’m so glad everything worked out for you. I was a LV customer who had a smooshy glazing problem from a 2013 bag and brought it up to LV management over a year later. LV claimed their company was perfect, there were no glazing issues and I should enjoy my bag. I escalated my claim, and the result I got was LV (once again) telling me they don’t have glazing problems. I sold my bag. I fully disclosed the glaze issue, but somebody was willing to buy it. I took a financial hit, though. Now many people are praising LV for taking responsibility for their product quality issues. A little late for people like me. I will not buy LV again. But, I’m happy for all of you who are benefitting from the mass recall. When you get your new bag, please think of us who started the ball rolling on the glaze recall and cannot reap the benefits. I don’t think LV deserves praise, we do.

[@Jackiezyon]

So the person you sold the bag to can take part in this recall.

[@CB-co2rn]

Yes, they can. If they still own it, they probably will, and get its full value in a store credit. The whole experience still leaves a bad taste in my mouth. I paid over $2K +tax for my bag back then, and got $1200 for it. I had used the bag three times (it wasn’t a daily bag) when I noticed the glazing issue. I recently talked to a former LV manager who is now with another luxury house- he said my bag was one of the styles caught up in the bad glazing batches. I feel a little vindicated, but the memory of the financial sting is still there. I’m just tired of all the LV praise, especially by IG and YT personalities. Luxury brand SA & management kiss up to most of these people because they constantly buy and have a platform to verbally beat up the companies, too. I’m happy for people who can be made whole, but bothered by the LV praise. Thank you for your comment.

[@kristinam.p.5058]

Minnie, I’d totally go for a third! The bag is just gorgeous AND practical. If the new ones haven’t had any issues, go for it! 👜😘

[@Travel.Nourish.Repeat]

I took my metis hobo in empreinte leather, from 2013, into an LV store in Australia last week (due to glazing issues) and they gave me store credit for the original purchase price plus an additional $750 given the bag is no longer made and would have increased in value. Can't fault the service I received - very happy! Now I just need to decide on a replacement - either the Lockme Ever in black or the Marignan in seasame.

[@Tilundethuong]

lockstockandstyle wow thats a very good customer service

[@Travel.Nourish.Repeat]

@@Tilundethuong Yes, totally agree. Went back in store today and picked up the Lockme Ever - its a beauty!

[@58420Ally]

I just took my wallet back last week due to a glazing issue. The rocks store in Sydney refused to provide store credit only willing to repair it for free. Really disappointed

[@eleanormitchell4127]

Yay to LV. Their bags are so iconic and the brand is such a staple. This is the kind of customer service they should give. Can’t wait to see the new replacement

[@ccrysilva]

I’m a bit confused. So this bag has cracking on canvas and melting, and is couple of years old. Why is Louis Vuitton going “above and beyond” for this recall handbag, shouldn’t this be the standard protocol for ALL of there handbags??? I mean cracking on canvas should be an indicator of a defective bag regardless if its this bag or any bag. Hmmm idk most people are applauding LV for this but to me this seems like this should be standard policy for any given bag when it’s less than 5 years old....

[@MeticulousShopper]

Agree!

[@emdo1497]

cristal silva I agree. Other companies that charge multiples of the cost would have “a no questions” asked policy.

[@Titus2Chic]

I think the difference here is it's a known widespread issue, not just random one offs here and there. No different than when a car manufacturer issues a recall when it's been determined that there is a global issue with a product. Whenever I take my vehicle in, the service advisor always checks to see to there any recalls out there that effect my car.

[@ItsMyLifeDaralynn]

@@Titus2Chic , thanks I was about to type this regarding cars. It's the same practice. It's not really an issue until it's wide spread, because some may not take care of their bag and blame the company. I think LV, stand behind their product more than my Coach experiences . So far I haven't had any issues with my LV's but I would take my pieces in if I do. Coach will not fix a bag for me because they claimed it would be like giving me a new bag. Why should it matter if I'm paying? Customer service will always grant a company with return customers. So happy they are taking care fo the issue.

[@mindbodysoul8214]

Very informative & thanks for sharing your experience Minnie. However, I don't think there is anything amazing nor awesome about what Louis Vuitton is doing to accommodate their customers in this Recall. EVERYTHING you stated they said, should be normal EVERYDAY practices and procedure. The people I personally find to be AMAZING and AWESOME are the men and women who Stood up, Spoke up & Shared one by one, never giving up or accepting LV's "No" for an answer.💕

[@tatig8419]

Well said mindbodysoul! Joycetalks, I don’t understand why LV has the worse customer service people when you can the 1800 number. It is incredible that this is a high end fashion house brand and have representatives that do not even know the brand.

[@orchidstar81]

I was just at LV Fashion Valley last week turning in my very defective 2014 Empriente Lumineuse. The glazing had melted so badly, that the leather on the strap had detached completely. However, the SA told me I could not get store credit, unless under 200 dollars, and I had to use it all that day. I did choose a Scarlet Empriente Pochette Metis bag. I am not worried about the glazing, since I have other Empriente items past the 2013-2015 window that are abused daily and look beautiful. I am bummed that they forced me to choose other items to make up the difference. The few items I was interested in were out of stock, so I ended up with items I really didn't care for. I know others were also in my same boat, but glad the SA you encountered gave you more options!

[@Sam-df5pw]

I had one from 2016. I took it back a few months ago as I found 2 minor cracks and one glazing issue. The store manger checked it out and offered me a store credit or exchange. I love this bag so much I told her I’d wait for another PM. 2 weeks later it was shipped to me. It’s my all time favorite bag.

[@xmochix604]

Thanks for getting straight to the point and not go on and on about this or that. Love your straight forward videos!

[@hananheakal6942]

Third time’s the charm! Give the PM one more try and if any issues again then you will be 1000% convinced to once-and-for-all let it go.

[@teebee6375]

Hi Minnie, I too had to part with a LV handbag I've grown to luuuv and appreciate. A couple weeks ago I discovered that my Melie Empriente/Marine Rouge had cracks along the glazing on the opening of the handbag. I purchased it in fall 2017. I contacted LV customers service via email and received an immediate reply with instructions to take my bag in for examination. This Friday while attending a conference in Vegas, we took it back where we purchased it at the Bellagio. I explained to Edgar our SA all that was going on and he examined it and took it to the back. Now keep in mind that I was only expecting to receive a repair but upon his return, which took all of 2min...he said we are giving you the option to exchange the bag for a new Melie or you can choose another one. I was saddened because I didn't want to part with it and I wasn't sure if I should choose a different one. I said ALL that to say that I am sooo pleased with LV customer service. In fact, the entire experience was phenomenal compared to the horror stories I've heard. I did choose another handbag from my wish list and kudos to the entire staff at the Bellagio! Your customer service was so outstanding, we even purchased my husband's 30th Anniversary travel bag w/matching wallet. LV, if you treat us right, we'll continue spending our money with you.

[@jazzyjenkins]

I have this strange feeling that this defective bag is going to be worth lots of money in the years to come. I’m streetwear seller and there is a pair of defective Nike Jordan’s that is worth Thousands now. I’m definitely going to hold on toe reverse monogram pochette metis. I love it way to much.

[@Debbiesdilemmas]

I’m sure they don’t want any of these defective bags out there as people will talk more about the defects and it will give LV a bad name. This way LV will be commended for taking control of the situation and showing how great their customer service is.

[@luckaty]

I brought in my reverse monogram Pochette Metis and they couldn’t repair the glazing and cracking, so they deemed it faulty and irreparable and that I could go in and exchange it for a new bag, I bought around Christmas of 2015 and there were a few price increases since, so I got the current selling price. I chose the Marignan in Sesame and am in love with it!

[@samanthastott9388]

Thank you for sharing. I love when I see a new video is posted - and I look forward to watching/listening. Sorry to hear about this but completely understand your hesitance in pete & repeat and if your love for the PM will become tainted after another ‘try’. Do you happen to know if a person bought a bag preloved if LV would still offer a resolution if it is one with the glazing/cracking issues or if it’s only on bags that were bought directly from LV? TIA - Appreciate you.

[@perlat.1465]

Get the Coach Cassie! It's such great quality leather, incredibly classy, and for the price! I have mine in the pebbled Saddle color and just love it to pieces.

[@janmoore626]

I've been looking for the Saddle color, where did you find yours.

[@perlat.1465]

@@janmoore626 Hi! So I actually bought mine in January or February of last year, off of the Coach UK website. It was the last one in stock, and I'm not sure if they've restocked the color since then.

[@mayfairbelle1011]

I can totally relate. I had the PM in reverse monogram twice. When I first got the bag, it has some droplets of glazing in the front part and some peeling of the coating, and this was made Jan 2021, 2nd one It was perfect and it was Made in France which is a bonus but after having it for 5 weeks, the glazing on the flap part had a minor crack so I had to return it. I wanted to get another PM since I love it so much but just like you, I will be paranoid in using the bag and will be constantly checking if it the glazing or canvas will start to crack. So I exchanged it and paid the difference for the Maida Hobo in Empreinte noir. I love it so much. It’s so versatile! Thank you for making this video, at least now I won’t feel so bad that it’s not just me who is appreciating the PM from afar ..

[@BugnLVoe]

I got a phone call 3 days ago from LV, they left a message, I didn't answer, ANYWAY they were calling because they saw I had bought the IKAT Neverfull (years ago) and wanted me to bring it in for recall. I'm glad I didn't answer because I had that bag for a minute. Once that rough interior ruined my Kusama Cosmetic I sold it. So I never experienced all that glazing melting because I sold it so quick. But it's nice the company is honoring problems. ~ XOXO

[@sharonchou6234]

I sold mine after 3 months of continuous using of it. I really enjoy it but cannot stand the clip sound of its lock. However, I have to admit that it might be the best purchase of all my Louis Vuitton collections, because it’s so functional and beautiful. Minnie, get your 3rd one! It will definitely be a perfect one!

[@gisy1115]

I appreciate your input once again. You are always giving us the most updated and accurate information. Thanks to you, I decided to take my empriente pochette metis once again to the store since I took her to LV about a few months back and they had told me it was normal wear and tear, they suggested to send it for repair for the glazing around the flap I would have to pay for it which I didn’t at the moment. I decided to wait. However, after watching your video, I decided to go back into the store and they took a look and asked me which bag I wanted. I was impressed to see the reaction and different outcome to the cracking of my pochette metis in the empriente version. I decided to pick this bag after I requested your opinion in regards to the color transfer and the bag version of the empriente in 2017, you answered me question and I decided to go with my heart. I would be honest I was heart broken, in order to get my hands on this bag was a whole long journey. Thank you again for bringing awareness to all of us in regards to the pochette metis. I believe the fact that they are taking care of the situation speaks volumes.

[@gillydurham5633]

I adore my pochette metis baby. She is early 2018 and I’m a paranoid Android when it comes to her wear. But she makes my heart sing when I wear her! Surely the newest ones will be perfect xx

[@michellekerrigan3617]

I agree, good customer service on Louis Vuitton’s part. My daughter purchased the bag in 2015. She recently returned it to the boutique and replaced it with a different style. Can’t wait to see what you chose.

[@tanyaperales6681]

I purchased mine last September 2020 and I’m so happy i haven’t had any problems with it!!! I love my bag so much💕💕

[@minamaria1613]

Hi Minnie, Love your channel. Just wondering, I bought my PM from fashionphile that was made in France in 2015. Will they still honour this if I’m not the original owner?

[@tamariesteen5798]

I teared up and nearly started to cry when they told me mine was defective so don’t feel silly. I loved that bag I ended up with a Empreinte pochette metis in the marine rouge. I am hoping to get another monogram eventually.

[@lilerinchan]

You always talk about how much you love this bag. You should definitely get another. Because as you say it you LOVE the bag and it makes you happy! Thank you for another great informational video. 😘💕

[@suzannehall5200]

Oh Minnie, that is so disappointing. It's good that LV are exchanging them though. I have to take mine in to be checked too. I have had it less than 2 years and the surface of the leather is rubbing off near one front corner.

[@theglamspice4634]

Thanks so much Minnie for this great information 😊 we could see you absolutely enjoyed your Prochet metis. I love that bag but because of quality issues, i was always doubted to buy one. This could be a great news. Do you think it worth to buy it now? I mean do they resolve those issues in the newer versions?

[@jerrydee7622]

I love that LV is taking care of their customers! They have always been so helpful to me in my boutique when i had 2 speedy 35's crack out of nowhere. I decided to not go for a 3rd one and they were ok with that!

[@babydoc9149]

This issue is the very reason why I have not purchased it. I'm glad they are FINALLY acknowledging that I here is an issue and it's not "normal wear and tear".

[@carissarochelle9408]

This is such a good thing that the company is doing and thank you for sharing this! I was actually just looking at the pochette Métis online as it’s a dream of mine, I LOVE crossbody bags. So just double checking, are all of the newer ones not defective? What about the reverse monograms? Love you so much Minks!💖

[@scrubbingoffinternet5221]

The pochette metis craze is officially over

[@catherinevalli6830]

the reissue from 2017 is perfect. they fixed the problems, so why would you say that?

[@MeticulousShopper]

One can only hope 😂

[@jbv6584]

So pleased how Louis Vuitton is stepping up not only admitting the problems the bag has, but giving so many options to replace. I bought the reverse a year ago after stalking the website and one finally showed up - I love it. Now to Chanel. I bought a new 226 black reissue with gold hardware -I noticed when I got home that even though mine is not very distressed in the leather (very very few winkles) and no distressing in the gold chain the lock had some distress on one corner. The next time I was at Saks I showed it to my SA and she said they are all like that and it won’t get worse. Before The month return was to expire I showed her the lock again and she said its about the same and I showed her where the gold already looked more worn due to opening and closing and said she could not exchange as it was not a defect. Well its been about 8 months and it still shows more wear and last week told her I see many used ones that have not done this and she said it is the nature of the bag and will not even send to replace the lock. This bag is three times the price of LV - not only is chanels seasonal bags are now $4000 or more and the so called caviar is nothing like the classics plus there service does not compare to LV I don’t know if I will continue with Chanel. While I was waiting another woman told me that they told her to not said her one year old bag for repair yet as you are only allowed two repairs??

[@Kadelle]

such an informative video!! I feel so bad for all Pochette Metis owners, because it really looks like such a beautiful and convenient bag. I really hope LV gets their ish together in terms of quality in the near future :// but it's great that they're not being unneccessarily strict about accepting returns etc. :)

[@MsMcdreamy]

Hi Minnie! Thanks for sharing this information about the Pochete Metis. A few weeks ago my SA informed me that there was a recall about the pochete metis but she also asked me to check my Retiro and empriente speedy 30. I'm from Canada so I don't know if the offer is the same worldwide since my SA didn't mention about the unlimited warranty. Do you know if there's a recall on both (Retiro and empriente speedy 30) those bag as well? Thank you again and have a great week! As always ...GREAT VIDEO! xoxox

[@TheMortgageBawse]

My speedy from 2016 was cracking. I took it in a month ago and they exchanged it immediately. No questions asked.

[@p3m4ever]

My Retiro NM with the black leather is part of the recall and I returned the bag. I was sad to see it go but so excited about my new bag and wallet I got. LV was really pleasant to deal with on return day. I'm impressed with how they are handling these glazing issues from 2015.

[@christinele1136]

I feel your pain. I finally got the reverse pochette metis and i love it so much. I waited to make sure the problem with the glazing is corrected and my SA assured me that is was. Hopefully sher''s right because i would hate to return it.

[@corikay]

Noooooo!!!! I completely get your apprehension in purchasing another Pochette Metis, but I gotta say this is pretty close to my every day carry! I feel naked without it! Yes, I have plenty of other bags that get pulled out and worn for maybe a day or two, then I go back to my PM! For me it is the best of all worlds!... top handle, crossbody, organized and not too big or too small...Guess I should name her Goldilocks! LOL!!! I hope that you are completely thrilled with the new bag that is on its way...can't wait to see what it is! (Secretly I have my fingers crossed that you order another Pochette Metis later 🙂.) Thanks for sharing all the details about how LV is standing behind this issue. They are still my favorite Luxury Brand and I hated that they were dropping the ball.💗🐶💗🐶💗🐶💗

[@marshacollett7852]

corikay me too!!🙋🏻 I got my PM last year on Valentine's Day (2018) and I have carried her almost every single day since then and she's still perfect!! ❤️ I love sweet Minnie and I hope that whatever bag she chooses makes her happy and makes her heart sing!!❤️🎶

[@corikay]

@@marshacollett7852 Minnie is the BEST! And I know she will pick something that makes her happy...Don't we love just love her!!!...In fact, it may have been Minnie that first introduced the PM to me. Gosh I do hope she get's another one eventually!😍💗

[@kellyblanco9437]

I would love it if you made your 2019 Wishlist!!

[@Bubblebeam_shorts]

I’m in love with my speedy25. And I’m thinking of buying something so similar to it, what would you recommend? Or should I just get another speedy25 🤔🤔. BTW love all of ur videos. Keep it up

[@beautybuff820]

Hey, Minnie. I’m so sorry this happened to you! Did you take yours into the Fashion Valley LV, or into a different store? I have some cracking on the glazing (just barely), and I’d like to take mine into a store to have them check it out. I live in So. Cal.

[@sierraelizabeth3817]

Ugh, I’m so sorry. I have a 2018 pochette Métis and (knock on wood) so far it’s been ok. I don’t use it every day, but when I do use it, I don’t baby it at all. I’m actually kind of rough with it. Lol Fingers crossed, it will be ok. I looooooooce this bag, and I’d hate for anything to happen to it. 😩

[@mrsang4802]

I purchased my PM in 2013 when it launched. I did a video on it under another YT name and I’ve never had so many views as I had featuring that bag August of 2013. It was difficult to let it go. It was the original design with the extra pocket inside and the thick canvas. Had the glaze not shown any defects I probably would have held on to it for a little longer. Six years with that beauty and she looked barely used ( until you looked at the glazing and the stains it left on my dust bag). I now have an Empreinte PM and while she is beautiful, I am lamenting the loss of my original.

[@mary-elizabethsilva9008]

Hi Minnie, thank you for all this information. I have a 2104 bag where the glazing was melting! So I took it in in 2017, before the “recall”, and they fixed it. In fixing it my date code changed! My bag looks perfect now but I don’t know what my options are anymore. What if down the line something happens? I don’t have the original date code anymore. I called the Beverly Hills store and talked to them but I was given a little attitude because I used the word “recall”. I’m happy that it worked out for you though. I hope my PM stays strong.

[@raquelpaul6087]

I exchanged mine with the reverse monogram and so far it’s great! Have had it for a year!

[@APaul-qq8cj]

@minks4all thanks for sharing your story. About 4 years ago, I owned the bucket bag and the lining was peeling which was just as defective as the glazing. LV never did anything about it and told me that I didn’t have any other options.

[@amyray7848]

update on my bag: I took my Pochette Metis into Louis Vuitton today and there were a few more cracks that they discovered! They have offered a full credit toward any other bag . I am considering the black empriente pochette metis as well as the reverse mono in the same bag. I really love the shape and size of these bags. I was wondering what your thought or opinion was on both of these bags? Thanks Minnie!

[@blackgyrlsos7057]

Quality customer service. We love to see it!!!!

[@jenxchittle07]

Your story is exactly like mine with my Empriente Key Holder. I received a phone call about a 'recall' with the same years affected. I was already planning on going in the following day because I wanted to go to Gucci so I stopped in and like the Pochette Metis there was no expiration date and I could exchange for something else at the current price. My key holder is still in great condition. I don't use it often but any item I had in mind they didn't have. I still have my key holder and I was thinking about exchanging and putting it towards a Pochette Metis. It's been on my wish list for years but because of the cracking and melting issues I never took the plunge. Now knowing that the newer models aren't affected makes me want to look into it again. Thank you Minnie for making this video. It makes me feel a lot better that Louis Vuitton is really making sure their customers are well taken care of.

[@natalief1680]

I had this happen last year with my 2014 soft lock it with melting glazing... they said it couldn’t be fixed and there was no other bag in the beautiful deep purple color. I was so sad, but really impressed with their customer service giving me the full value of the bag back in store credit- ended up getting the pochette metis in empriente cerise (red) and Palm Springs mini backpack, and I love both of them!

[@KraftyPaws]

The reverse is one of my dream bags. However the 3rd one seems too frustrating-bad juju. I agree. Tfs Love your openness and honesty!

[@raelyn505]

It is great that Louis Vuitton stands behind the products :) I do love my metis and have no issues with it so far:)

[@annavona6437]

Thanks for sharing this info Minnie! Do you know if this only applies to the canvas? I have one in the empriente and was wondering it it applies to it as well. Thanks!

[@MsPocahontasbeauty]

I love how meticulous you are when you give information!! You are very thorough! I love you!!! I used to want the Louis Vuitton Pochette Métis now I’m happy I didn’t purchase it.

[@marybethlengyel8875]

Good morning Minnie! So sorry to hear this about your pm. I have a 2017 reverse and I love it. Praying nothing happens to me but knowing that if it does LV will stand behind me. Can’t wait to see what you got off your wishlist. Kisses to Edward from my Cleo. Oh btw it was so exciting that you read my questions about the gst. You made my day. All the times you comment I wondered if you actually had the time to read them all. Have a fabulous day sweetie.💕🐾🐾💕

[@ajpenn84]

They didn’t stand behind my Ikat Neverfull when the glazing on the handles melted off 36 months later. Also they didn’t stand my World Tour Speedy 30 with black handles that came super wrinkled and brass hardware tarnished. Made in France is absolutely not better than made in USA contrary to popular belief.

[@suzannetaylor6285]

This is exactly why I am so hesitant to buy new releases... from anyone ( LV, Apple, whom ever) I like for them to be around to see how they wear / preform from people who have owned / used them for awhile. I think that’s why I stay with the classics... thanks for the vid!!

[@ajpenn84]

The fact the bag is like $1800 plus tax for such a small bag (I literally have to use my Rosalie Coin Wallet as a wallet for my Pochette Metis) and the fact the beautiful buckle gets scratches inevitably from opening and closing it and also the fact my flap started to curl on the edges from daily use were all put offs for me. It IS a beautiful bag and just big enough to squeeze bare minimum daily stuff in but looked perfect as a crossbody. Too bad what a shame. 😢

[@phoenixlam931]

Hi, Thanks for the sharing. Do u mind to tell me what is the lot number with defects. It was out of stock for a while and I just got it few days ago. It was the only one in shop. Sales girl said this model is becoming very limited supply now. The stores in France are also in very low stock. I thought I was so lucky to get one finally, but my bag seems having the issues mentioned fm the video..

[@amandapowell7212]

Mine was also defective 😢 so sad and was unable to get another one although would have been hesitant to. It had been repaired a couple of years ago. I could see the glazing problems again. I instead chose the Palm Springs mini. I hope I don’t have any issues with it as I have heard others have problems with the zipper and the canvas peeling around the zip.

[@serena8875]

I bought a Pochette Metis at the start of this year, I bought it online in the UK. When it arrived the glazing was severely melted on the bottom corner and it was extremely sticky! I rang client services and sent them pictures, thankfully they were lovely and I was put on the waiting list for a new one (received a new one within 2/3 weeks). However I’m now scared of the same issues happening again and I worry the glazing may be a forever problem with the bag and I’ve potentially wasted my hard earned money. Because of my experience I feel the paranoia you were talking about Minnie! 😩💔 I’m gutted for you though! I discovered your channel a few months ago because of the Metis! I’ve recently developed an obsession for luxury bags and was researching the Pochette Metis and came across your channel and have binge watched all your videos since!!

[@kirsis.4737]

Hi Minnie! Do you know if the defective bags have been going on everywhere in the world? I bought my bag 8/2015 in Helsinki Finland, wondering if I should take it for a check up... :/ and also scared about being ignored or looked like I'm crazy.

[@luciae398]

One question mini. Hope is not too late for minks Monday. I have a holy Grial slg, it’s a Chanel classic flap wallet in Tiffany blue, I purchased in December and was so happy using it whenever I could. Thing is I’m very careful with my things but the wallet has started to show a lot of wear on the corners, this made me stop using of course to avoid more wear being done to my little holy grial. I am a bit confused since I have used my Louis Vuitton wallet for almost two years and still looks like new, and my other Chanel slgs don’t look like this. Would you stop using a piece you love because it shows more and more wear or you wouldn’t mind?

[@TarableDecisions]

I couldn't imagine having to give up my pochette metis. It is my favorite bag.

[@HelloHarley]

The pochette Métis and the Palm Springs mini have so many issues. I finally decided to sell my replacement when I was called into the store.. after replacing it 3 times. I really loved the Palm Springs mini, but I just can’t take another potential defect on the bag. I agree with you with the paranoia. I couldn’t take the potential problems because the Palm Springs mini that they replaced it with would have been my third one too. I will also appreciate that bag from afar.

[@MyDailySweet]

I’m sorry this has affected you, that’s such an inconvenience 😑 thankfully no bags in my collection have been affected by recalls but it shouldn’t happen at all with these big luxury brands!

[@all_mine1233]

Well it did happen and they are taking care of it. That’s one of the reasons you pay as much as you do for these bags.

[@ItsMyLifeDaralynn]

@@all_mine1233 , Just like cars are recalled all the time. Sometimes it takes a few months or years to figure it out. I agree!

[@Sprut6]

The end of an era but every bag story is part of the journey. You taught me that. Can't wait to see the new bag!!

[@emjayluxe]

Oh what a bummer! However, I'm so glad to hear how LV is handling this, giving clients so many options. That's wonderful and how it should be! My sunglass case cracked badly after about a year of ownership so I'll be exchanging that for something once I figure out what I want to do. And I did (finally, after 2 years) snag a pochette metis in mono. Arrived yesterday. Despite all the known issues I decided it was worth a shot, and it's great to know LV will stand behind the product if I have problems down the road. Can't wait to see what you chose as your exchange!! ❤️

[@missg1013]

Awww, I am happy with the kind customer service LV has offering to us💗. But I am also feeling what you have undergone that day Minnie. Well, that is us when we have used to love a bag then...It’s alright, at least everything will be settled...still watching-can’t wait to finish the whole video that I have to comment first😍💕🥰

[@LuxLimited]

I was so devastated when i lost my reverse and have to go monogram because it’s what’s available after waiting long time but now I’m loving the regular monogram same as i loved the reverse. Great video ❤️

[@zebhk]

Such a timely video Minie. Thank you! I took out my Pochette Métis to start using it again and I felt that the glazing had kind of melted a bit sticky. I got it in 2015 in Miami but now I live in France so I am not sure if the recall is happening here as well. If given the choice I would definitely get it again in the monogram or the black in emprinte leather.....

[@moes2924]

Hi, I have an idea for you. Since you no longer live in the U.S. and have changed your address and phone number, they probably haven't been able to contact you. I think you should call the customer service number that is on the website for France and explain to them that you purchased your bag in Miami and heard that there was a recall and believe that yours is defective. They will probably tell you to bring it the boutique that is closest to where you live now so that they can look at it. It wouldn't hurt to give it a try to see what happens.

[@singleyelidgirl4665]

You should have a look at the Coach Cassie bag. In my opinion the quality is better than LV PM.

[@towandamcleod2730]

Its beautiful and looks just like this one. I just ordered mine!

[@theresakeooudom4490]

Hi Minnie. I went through the exact same experience January 2019. Brought my PM to the Fashion Valley LV and they said the same thing to me and I was very close to tears because I loved the using bag so much. The only difference with your experience is that they never said there was a waitlist when I told them that I still want a pochette metis (why?! should I contact them again?) I ended up exchanging for the PM empreinte in black. I still want to get a mono or reverse mono.

[@shaundanielcalma3921]

Hi Mini! I just want to ask if that recalling is only in US or even in other country?because after I watched your video I check my bag and I saw that there is glaze problem. And my bag is under that 2013-2015 manufactured. Thanks😊

[@draisss2385]

Hiii minks thank you for your informative video ! Did anyone with LV say if this is also happening with the reverse monogram pochette Métis ? Mine has so many issues with string coming out of it along the sides 😔

[@kathyfilyaw201]

The same thing happened to me....mi e was an original from 2013....I LYoed too! At the end of the day the newer one just didn’t feel the same so I did exchange mine for a Neonoe, and I love it . It is very versatile, shoulder or cross and holds a ton. Can’t wait to see what you have chosen.

[@fets15]

Oh man I’d be devastated too. I love that bag and I love the way it looked on you. I’m sad for you. Not sure what you got but I’m sure it’ll be fabulous!

[@JustAnotherBagLover]

Glad you had a good experience with CS both on the phone and in-store. I received a call for my Fascinante bag and exchanged it. The lady who called me was super sweet, but when I went into the store they could not have been ruder. I've decided that I won't be shopping at my local LV boutique anymore as a result of that experience. :( Can't wait to see what you got in exchange!

[@kelseymedina2340]

Just took my bag into the Alamoana store in Honolulu (where I purchased the bag) and they took my bag claiming that it was defective. My bag was the Pochette Métis in reverse monogram purchased in MARCH 2017. So don’t think the years 2013-2015 are the ONLY recall bags. I had noticed cracking on the inside where the bag folds as well as cracking on the edges. Did not think it was that bad and thought my bag could be repaired. I was WRONG. They didn’t even take it to the back they noticed it right away. They offered to replace the bag, get something else, or store credit. They did not offer to let me keep it to think about it. They said that even if it was human error it was not what LV wanted to have out there. They did not call or email me. It was great customer service and they were graciously apologetic as they could tell I was devastated to lose my “forever bag.” I chose to take the store credit so that I could think about it. Just thought my experience could help others!

[@cindexq]

Hi Minnie. Such a really nice video. I'm also in a dilemma. I bought a pochette NM a year ago and had to have it repaired 6 months after because one of the side loop canvass is cracking. After I got it back the crack started again after 3months so I had it checked and they deemed it defective so they discouraged me from having it repaired. Instead they offered store credit. I initially declined this offer but now after watching your video I'm kind of thinking of exchanging it. May I know what you think? It would really be of help. Thanks.🙂

[@letakennedy]

My 2018 bag had glazing issues as well and was deemed defective. I had it replaced with a reverse Metis. Fingers crossed this one stays pristine. 😊

[@mommyamy123]

I’m so sad for your loss lol it’s funny how these bags become a part of us!

[@iselas25]

Three weeks ago a got a call from Client Services on a recall I didn’t know it was happening. It was for the lv lumineuse on the wine color (aurora). I hadn’t used that bag in such a long time. I went to check the bag and sure enough the handle was showing glazing issues. I had never had issues with LV ever. This bag was a expansive bag. It was $2900. So I decided to exchange it for one that I had seen the week before when I went in to get a new wallet. I got the Twist MM in the color indigo. That bag is $3550. I just paid the the difference of the credit. I had the best experience with the exchange it was painless and fast. I was heart broken to get rid of that bag. I love that bag. I wish they would bring it back.

[@kloves3lvandcckelli315]

What a bummer! But I can’t wait to see what you chose ... a few weeks ago I noticed a tear in my mini Palm Springs back pack and I was so devastated.. I took it Louis Vuitton and they said where it’s torn is unrepairable , so I decided to part with it. They put me on a waiting list but I’m not sure if I’ll but it again... but lv was wonderful, they gave me my money back no questions asked 😃

[@mimilynn5619]

OMG this is my favorite LV bag i can't give her up

[@locbutyful]

mimi lynn56 I took my PMR 2017 in today, defective! They are sending it out for reglazing, no cracking.😕

[@pilar3625]

It is one of my most favorite bags of all time. I don’t have it but it has been on my radar since the first day I lay eyes on that bag.

[@luxesbeauties]

I'm sorry you had to let go of a favorite bag. I have the Metis in Empreinte Noir and I love it... I've worn it a lot over the last two years, it's my travel bag if I'm flying and have had no issues with it... you may want to consider it in Empreinte if you really miss it. Excited to see what you got. XOXO

[@lizapetty7853]

Aw man my heat is broken! You were the one that made me want to get the Pochette Metis. Minnie!!!!! Hugs! I’m excited to see what you got!

[@queensparkleintexas8090]

I’m very Proud of LV for these steps taken for the Clients of this Fashion House.Am I the only one that does NOT want a bag with made in USA? I know it sounds silly to some but, for the price I want it from France. Mines hasn’t been used but, once. By my daughter. She carried it one night. It’s insane how she told me she had the worst night guarding that bag and covered it with an vintage fur to bring it back in the exact shape it was borrowed in. I do believe after the splash of a beverage on one of my other handbags I’m not sure with I do know it was the Azur print. I knew it was a very bad idea to travel with it but, as I stated once before I’m ill and unable to carry them . I’m trying to find your video on the “Borrowing Topic” on how to handle that without creating an enemy for my daughter . Thanks so much .

[@76jlumapas]

I just also returned mine last week and they give the full credit for the new price for my PM 😊 mine I bought in 2015

[@BonitaBrewington]

Oh minnie bless your heart. Glad you found something. So question. Did they take your bag right on the spot. What did you bring your belongings home in!? 😱

[@kathlud1]

My 2016 was deemed defective last week! So it's not just 2015. It seems to be 2013-2016 on MANY many bags with that brown glazing!

[@jennypark2019]

Thank you so much for this important INFORMATION. After watching your review, I took mine into LV Store just to make sure (mine in 2017). However, my other empreinte leather bag that i bought back in 2013 had a melted and cracked so I was able to exchange it. I exchanged it for Palm Spring Mini Backpack(because you had it & LV had it (so hard to find now). Question #1: what do think about made in USA vs. FRANCE or ITALY or SPAIN ? Question #2: I know that the Palm Spring mini backpack is made with couple of pieces of canvas and the logos may not be perfectly aligned. I saw yours & is perfectly aligned in the front of the bag above the little pocket.What do you think about that ? I know some people don't care about that but I am kinda of. What are your thoughts on that?

[@mare8708]

Thank you for the info!! Will all LV Boutiques honor this replacement? What is the timeline? My PM is still in good condition because I don't use it all the time.I love that bag!! Thats a bummer. I did have the LV wallet that snapped on each end with lots of card holders, DE with red inside. Jerusha got one from a subbie and for the life of me I can't remember the name🤔any who I had that for 4 years and took it to get fixed. They couldn't fix it so I got a refund and bought my Speedy B 30👍🏼

[@ddgladiva]

Ahh, I'm glad you uploaded this video. I noticed a few small cracks in mine last month and filmed a video on it but haven't uploaded it yet. I'm so torn as mine is a limited edition and I obviously can't buy another one unless I find a preloved one. It's such a functional bag. Decisions decisions... Can't wait to see which new bag you chose

[@valerievilla1905]

I have the reverse date code 2016 and it has cracking under flap,I went into the boutique fashion valley and the SA said it was normal wear, what are your thoughts? I love the bag and want to keep it I just don't want the cracking to get worse 🤔