GPS GF-07 - GPS Tracker Fault from manufacture. Cable not connected!

I opened it up and found that the battery cables are not solder / connected. I'm a technician and I solder/ connected the cables to the PC board and it is still dead.
Not not take a charge.
I will send this one back and need the address to send to and would like to have a replacement that works.
let's see what happens.
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Hello, why restarting the host 999 is not working?