Grandstream WiFi Phones - Any Good??

Let's take a look at these two Grandstream phone models - the WP810 and WP820. I haven't historically been a fan of Grandstream phones or PBX systems, but we get a ton of requests for WiFi phones, and these Grandstream models seem pretty good - but how well do they work in reality?
Phones in the Crosstalk store
Grandstream WP810: crosstalksolut...
Grandstream WP820: crosstalksolut...
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[@cliffordjamesbloomfield4161]

I'm a Grandstream Guru on the forum (not a successful pickup line) I've sold and supported a wide variety of systems. They all drive me crazy for various reasons. I've settled with Grandstream. Still drives me crazy but I love it.

[@DiddlySquat127]

Just a quick note that I don’t think was mentioned here. We ran this exact test a month ago for a client with 45 APS. We found the 820 fell short of the 810. 810 is wifi AC and 820 is wifi N. Also, 810 had 0 second drops between APs as the 810 supports 802.11r (roaming). When configured on your AP, voice continuity is flawless where as I found the 820 dropped for more around 3 seconds per AP. We roamed between around 8 APs. You need to enable 802.11r on your AP.

[@psfgtech]

How about using wifi 6? Any of these wifi phones truly worth it?

[@DiddlySquat127]

@@psfgtech unfortunately there are no Wifi 6 APs at this location. After having these handsets in place for about a year now, we’ve had about a 20-25% RA. We will never put the 810s in again. Everything from simply not connecting to wifi, buttons not working, not booting…I would hate to think what a large fleet would be like.

[@christiandharma4116]

Thanks for mentioning it. This could explain the battery talk time difference.

[@digitalsquaretn]

We only install Grandstream and have from the start. I think they're pretty solid and the price is great.

[@cyberchaplain]

I have a weird relationship with Grandstream.....their desk phones are maddeningly inconsistent. Their analog gateways and wifi phones? Very solid. I agree with Chris that their PBX is convoluted and I don't touch those.

[@digitalsquaretn]

@@cyberchaplain I've always had great luck with everything we've put in. I find their PBX to be a lot more user friendly than say FreePBX or any of the others. But I know we all have our preferences.

[@ninjaz5736]

Man, the WP820 would (could) be a perfect replacement for an airport / ground handling radio setup (at least if it was waterproof, or a decent case). 8 hour shifts, multiple group and direct calls through the PBX, an OS which could run custom apps (say to trigger announcements, manually update screens, even work with dispatch data which can change at a moment's notice), and of course can roam freely throughout the airport on already installed infrastructure, with no radio channel limits and (relatively) crystal clear audio that could even be used to make announcements from anywhere in the building. Even if it can't be used outside, it could interface with existing radio systems (which are usually PBX based / connected anyway) and beat them on price for those who are usually inside. Most calls would be done while stood still, so probably jumps probably wouldn't be a huge problem, and at the price it would be a steal, especially in smaller airports where staff serve multiple roles and move around a lot

[@VoIPPortland]

Newer sets now. Both the Grandstream Dect and WIFI cordless phones have been superb since day one. The WP826 is the best WIFI cordless phone, period. Doesn't have lag or delay like others also. (When a phone has been sitting for a while and the first digit dialed is not recognized) The price point is amazing. Best value for a VoIP device we've ever seen. 12hr battery, 240hr standby - come on - WOW. There is a reason they are already sold out at most distributors. There is not a finer WIFI cordless on the market for the price.

[@thisguyny8379]

Can you please do a version of this video that gets into the nitty gritty of setting up a voip/wifi phone system in a home as an alternative to DECT systems? I would "like" the HELL outta that video.

[@geraldreeve6403]

A good way to use the two accounts is to set up one for the local WIFI and the second to the same extension but the external ip address. then can use the phone while out of the office as if still in office.

[@nickswebtsv]

We use Spectralink in Government in Queensland Australia and they work well. They never drop out. Spectralink are good as they have rugged cases you can get - Not sure about cases for the WP810/820s though.

[@lukeconley1086]

Just put in a W60P as a trial (which is going very well), didn't come across these while looking around. Might give one a whirl - thanks!

[@calummcmillan3691]

I've had nightmares with WiFi phones from LG IPECS in the past, this could be a good solution for some of my customers

[@clausdk6299]

To be fair... Zoiper on a good Android phone... with good WIFI coverage(with mesh) ...goes a long way 😁

[@cyberchaplain]

The TCO of a good Android phone vs this sub $200 phone isn't even close......if you need to give this to users that don't have a company issued phone, it IS a better solution than a $800-$1000 phone with a monthly data plan.

[@DangalSon]

Deployed these on an avaya ip500 system on a 3rd party license after out old dect system failed about 3 months ago. Found these to be awesome and much better then the android grandstream app which often failed.

[@DangalSon]

I found making a SSID on Ubifi at 2.4ghz only gave you much better coverage. Only area which was tricky was a thick metal door where the pass over between outdoor WiFi unit and inside had a small delay rarely dropping the call.

[@SciaticaDrums]

After a renovation we're getting our VOIP phone service hooked back up. Since VOIP phones use an ethernet connection I assume this Wifi VOIP phones would work for me? I don't want to have to run ethernet cables from the phone modem to the phone set upstairs in our study.

[@Teh-Jones]

Wow, we kinda have the same set up, I have an edge router 4 and 4 access points, but I'm all on one floor. Basically an AP in each corner of the house, two AC-HD's on the most used side, an AC-Pro, and an AC in wall in the garage. When I first moved here years ago, cell service was crap, so I had to rely on wifi calling. I had the same issue with a brief lost of audio when roaming, but I checked "fast roaming" and it fixed it. I know you know about that option, I've just noticed after some updates, I've had to go in, uncheck it and provision, then re-enable it and provision for it to work properly again. I also noticed the other day that my some of my SSID settings had been defaulted and I had to re-enable them. So now after every update I make sure I check everything. Anyway, I know you know this crap more than me, just rambling I guess. Always enjoy the content man!

[@bentheguru4986]

Thanks for vid Chris, been asking this question myself. Will be good device to test around a network of 15-120 AP's. Roaming with drops will be the magic. P.S: Any chance you can run a local Mic or get some sound deadening, echo is quite over-powering.

[@jlizzotte04]

Just as an FYI for anyone, in order to provision this using FreePBX and Endpoint Manager, I had to use the DP750 template. These phones are missing certification for Endpoint Manager.

[@paulholden7154]

Excellent video very informative and extremely well presented thank you

[@sinistar6000]

Curious if you have fast roaming enabled in Unifi, and if it does or doesn't help w/ audio cutting out.

[@rokello]

What is th PBX running the phones, if freepbx, could you walk me through on how you connected them. Thanks

[@sysadmin5169]

Don't know where to ask this, but do your W56H cordless phones have auto answer intercom one to many using a W70B base? Ours ring but don't pick up.

[@TheSweetVillain]

I will put Grandstream under Yealink in terms of build quality and reliability.

[@mrochowiak]

Do they work with Unifi talk I have some of the ea phones and only way to get wireless was with the analog to phone adapter

[@Gastell0]

I guess it does also support sending and receiving SMS considering that it has reject with SMS option (Deutsche Telekom landlines have agility to configure SMS)

[@grimzkunk]

Is it sturdy compare to Spectralink? Would it be a solid phone in a warehouse environment?

[@cyberchaplain]

One question-- I don't see the WP820 in FreePBX Endpoint Manager......just spun up a box with latest version yesterday, it's not listed as a model you can configure. FYI

[@JoeLaGreca]

I'm wondering if these phones can be paged with audio? Meaning when someone does a page all, normally the yealink desk phones will play the audio over the speaker phone.....will these cordless phones do the same thing? Play the paged audio over the speakerphone?

[@craigearon5320]

I have used the Grandstream WP 810 for a while. I can take it with me traveling and connext to a number of hotels and public wifi sites, then get my calls at that location. for longer stays, I carry a wifi router, connext that to a hotel wifi so I can reach a pool or courtyard (a higher power router). Folks call mjy house, and reach me anywhere! I very much like that wifi phone! I can also control the wifi security, say with using VPN!

[@marlinsteenberg5616]

Hi Chris. We recently changed from hosted to onsite PBX using Freepbx. I am currently struggling to connect the wp820 to freepbx. I have done the Fanvil x3 without any problems. Both phones worked perfectly with the hosted server (I do not know what software was used). Could you please give me some advice? I am in South Africa. Thanks, Marlin

[@u.k5039]

Hi, I tried to import the phonebook from Avm FRITZ!Box 7590 to the grandstream 810 but it doesn’t work. Do you have any hint? Thanks Chris

[@arebacollins]

I know it's counterintuitive, but shouldnt they have such phones that have a 4G SIM cards for data, but the phone itself is purely a SIP phone?

[@mubasheer93]

Hai.. Any one help. The same handset have time problem for me. Each time i set the time its will change 4hr back. If i set 10pm after some time it atomatically changing to 6pm. How i manage this issue. Thanks

[@spexpl]

Do you know any easy to do solution for dispatcher to choose which call from the queue he wants to answer? And not the first call in the queue (the longest waiting one).

[@aminyinka6221]

Can Grandstream DP750 works with Grandstream GRP 2614?

[@garyburrus9379]

Has anyone been able to get them to run successfully on a Cisco network? I've had these phones in two different facilities that were both Cisco infrastructure, and the phones are horribly inconsistent. We have the phones on a dedicated voice vlan and dedicated 2.4 and 5ghz SSID. The phones themselves are using default traffic and QoS settings. If anyone can help, that would be great!

[@DJDashzn]

Great video

[@GiorgosKapelonis]

Will these two WiFi Phones work fine with 3CX vPBX?

[@lloydnurthen]

Can you do a video on how to set this up with Unifi?

[@davidfarrell1062]

Anyone know if these work with 3cx. And if yes any features that don't work. And is it a manual or auto setup for 3cx.

[@GiorgosKapelonis]

Did you finally tried these with 3CX?

[@davidfarrell1062]

@@GiorgosKapelonis afraid not.

[@GiorgosKapelonis]

@@davidfarrell1062 Thanks for replying!

[@tareqebrahim6543]

I have WP810 and when I connect to the net work I am not able to get IP address to enter the setup, does any one have the same problem to help me?

[@sophiethecat9256]

ok but does anyone else think the camera is a tiny bit out of focus?

[@larryroyovitz7829]

Noob question - why would you want a wifi phone, over cell, land line or VOIP?

[@davidreddick3016]

These devices are for use with VOIP

[@guytech7310]

Smartphone SIP app that works with Asterisk like Asterisk Connect. Why use a wireless SIP phone when you can just use a smartphone app?

[@cyberchaplain]

Because not every employee in every business has an expensive company-issued smartphone. A smartphone is not always the best choice and can be significantly more expensive.

[@BanduTheGreat]

Why purchase a wifi phone when you can repurpose an old cell phone and program your sip provider with telephony software?

[@psfgtech]

I hope I can use it with my Linux systems

[@timramich]

It would be nice if there was a VOIP service that also had "mobile." But not full mobile. No cell towers, just a SIM card and a phone that can do calls and texts over WiFi. But I don't know if phones support MMS over WiFi. I know I could get a VOIP app on a phone. But that's not what I want.

[@guytech7310]

SIP App for a smartphone, You can connect using Wifi.

[@timramich]

@@guytech7310 I don't want an app to do VOIP. I want to simply turn on my phone and have a cell-like VOIP service, wifi-only, and ring when the land line rings. From the hardware end of things. Some kind of SIM device for the info.

[@wisdomcb]

"Is that a WP820 in your back pocket cause your ass is calling me..."

[@stoneysauce]

These phones would be awesome if they just had either rj45 or usb ports to connect to wired ethernet. Wait, it does have a micro usb port. I wonder if you can connect a micro usb to rj45 adapter and use it on wired ethernet? Bah, nevermind, the micro usb port is apparently only for charging.

[@CrosstalkSolutions]

If you need to connect a cordless handset to wired Ethernet then you use DECT, not WiFi.

[@stoneysauce]

@@CrosstalkSolutions In this day and age, people are becoming concerned that being in close proximity to microwave radiation sources contributes to cancer and other ailments, and rightly so. And, in this day and age, I would expect a phone like this to be able to plug directly into a cat5 or usb-cat5 adaptor.

[@cyberchaplain]

@@stoneysauce Then it becomes a desk phone........a cordless phone that connects to a cord is no longer cordless

[@stoneysauce]

@@cyberchaplain Yes, all Im saying is that there really is no reason why this phone shouldn't be able to also work from a cat5 cable, as all android phones are capable of doing.

It's weird to hear you saying that it's complicated to configured the PBX from GrandStream, i think it's really easy and it's a great solution, but, everybody has their opinion.

[@n_a3522]

👍

[@TurboLoveTrain]

Neat

[@ozgur5117]

2:32 are you kidding me woow

[@apricotcomputers3943]

I've got an for a wi-fi calling app.. ... ... i think I'll call it whats... naa .... i think I'll call it WhatsApp! HEY

[@bingsterc7621]

Besides businesses, who still even have landlines in 2021? LMAO.

[@be-kind00]

Why is the internet and KZbin so quiet about. Grandstream network gear. What's the catch on their prices that are lower than their cost of goods plus no licensing fees? Very confused! @CrosstalkSolutions

[@ernestoditerribile]

Like the Yealink phones a whole lot better.

[@CrosstalkSolutions]

We primarily sell Yealink DECT solutions when customers need a cordless handset. But sometimes customers don't want DECT, or WiFi is a better fit for them - so we're adding these to our lineup of phones to suit that need.

[@ernestoditerribile]

@@CrosstalkSolutions I only use wired phones at my business. And everyone’s iPhones have Bria Enterprise, for calls when they are not at the office. And many persons work outside of the office.

[@cyberchaplain]

@@ernestoditerribile Apples and oranges, man. I install these WP820's in nursing homes for roaming caregivers....trust me, the facility would rather pay for a WP820 than a smartphone with Bria installed.

[@ernestoditerribile]

@@cyberchaplain I can see certainly see the difference between a mid-sized business and a care giving nursery. I can see you don’t want to give elderly people a smart phone

[@jacomeintjes9709]

Throughout the video I'm waiting for your comments on call quality and volume levels but nothing is mentioned?! Surely call quality and volume levels are more important than if it can run an Android app?

[@apricotcomputers3943]

someone tell these companies to get out of the 90s!!

[@hazimkoya1681]

WP825 connected to UCM6304A

[@hazimkoya1681]

Outgoing call is perfect, Incoming call is not yet coming, Please help