Great job by Southwest airlines flight crew

Great job by a flight attendant on a recent Southwest airlines flight from Chicago to Florida in early April, 2024. Passengers were being moved around to rebalance the aircraft and a passenger got grumpy and bit mouthy at first.
The flight attendant initially started to get sucked into an argument but caught himself and just simply walked away. Great job of having the self-discipline to break contact and disengage!
The flight attendant then let other colleagues deal with the passenger. Great job of avoiding contact with someone who clearly doesn't like you, work as a team and let your colleagues do the talking!
#deescalationtraining #professionaldevelopment #deescalation #customerservice #airline #flightattendant #flightattendantlife
gentle-respons...
‪@GentleResponseLLC‬

[@user-gu2yy6kq9y]

Omg. Is the flight in ABCommunications? Because the only person who got mad for having to move was Cindy from her front and center seat,to the back. Its not an airplane but im sure they do plenty of over the air stuff. Including my radio. Its now ALL ABC . I can't get much of anything outta my radio as far as news goes. Just Monica Luchinski! Lmao. Ohhh Monica - I don't think bill really cares what you say anymore. Lol