GT Bikes Fiasco: The 'Great Deal' That Unraveled Into Chaos

[@Carlos-the-cyclist]

5:54 minute mark The bike shop employee said they only gotten one frame in which should have been given to you since you were the one who informed them about the recall.

[@geoffdecker]

That depends on if the frame they got in was the right size or not.

[@scottsheridan278]

Unless a long time customer who has spent thousands in your bike shop came in with the same problem. Then the new customer gets bumped. You would feel the same way if you were the long term sustomer.

[@beerenmusli8220]

They probably received a Cannondale Frame. Matty made them aware of GT having the same problem.

[@jeffreyhoops3611]

I experienced the same nonsense with my Cannondale CAAD X a few years ago. I was never notified but I came across a posting on line about a recall of the carbon fork “that resulted in at least one death” I brought it back to the shop that sold it to me only to be told that they no longer sold Cannondales and their rep no longer returned their calls. I found the closest Cannondale dealer and he told me that he could handle the recall but I would have to pay $120. for them to cut the steerer and install the fork. I called Cannondale customer service and they set the shop owner straight about how recalls work. The fork took 5 months to be shipped and it sat at the dealership with no name on it until I called for a status update. Long story short, it took 6 months for my recall to be satisfied.

[@scottsheridan278]

I had the same basic story with the exact same bike. A 2013 CAADX. Still have the bike with the new fork, but such a pain that I'll never buy another Cannondale.

[@Silidons91]

so paying extra for brand name doesn't really help... lol

[@FullKarenMusic]

I took my Labomba in a week after the recall notice and got my replacement back in 6 weeks. The bike shop was in a small village in Nova Scotia so it could be that there are less recalls in my area. The bike was a few weeks later then GT's ETA. Many people on reddit have had issues with the replacement frame having bad threads in the chain tensioners or bottom bracket thread/machining issues. My bottom bracket doesn't have enough room left on the threads for the locknut. Other that that I love the new frame. Glass black with copper logos. Look sick! Hopefully they hook you up soon and they've corrected the sloppy replacements.

[@CarmenSchadeck]

I dropped my DAVE off in early March and was initially told I would have a new frame by May. A couple weeks later the shop calls me and says that I wouldn’t get a new frame until October because I was so far down the waitlist. The shop was great and gave me in store credit on the bike and I picked up a NORCO FS 2 on sale, which is a really fun bike so far, and I get to get out and ride in our Canadian summer!

[@josesandra1946]

whats good Matty; just subscribed to you and i just been binge watching on your videos lol, but i just want to let you know how elated i am on how humble you are and it is so refreshing to know that you keep it real! and thank you for being you, but let me keep this short I just got a GT aggressor for $50 on Facebook market place im 58 years old and a little heavy want to get more active to stay healthy so i took the bike to the shop to get it tuned up got a new suspension fork form amazon and new cassettes and derailleur so all in all im in $200; plus i took off the knobby tires and got a pair of on road street threads just to get myself a little better conditioned before i decide to start riding off road, im hoping this is a good start would like to hear your in put on this your advice would be gratefully appreciated, P.S. keep making great informative videos.

[@brianrichrdson1913]

Thank you for making this vid,I've learned soooooo much about companies and how they treat their customers.👍

[@dragonflygenetics420]

That sounds like the bike shop didn't turn in anything

[@asonetuh6094]

yeah, they're probably making little to no money processing a recall so don't want to deal with it. pretty shady to just sit on it for months and hope the customer gives up.

[@_Zane__]

If you've ever dealt with cannondale before for warranty.. good luck

[@mikeburgh3956]

​@@asonetuh6094exactly!

[@dragonflygenetics420]

@@asonetuh6094 Then they keep the bike get the frame and resill it.

[@dragonflygenetics420]

@@_Zane__ My first bike I went to a cannondale dealer and he was closing in like half an hour and he told me I got you the loan come back tomorrow and we'll set you all up. I'll even get you more money so you can get everything you want and I thought that was pretty odd that I had to come back tomorrow if he didn't want to help me out and stay late so I went to a trek dealer and walked out the store the same night with my Gary Fisher Cake Deluxe 3, I never looked back.

[@jameswilson2815]

I'm fortunate to live in Hawaii and because we have the highest cost of living in the nation I've learned to do a lot of my own maintenance. But I do support my local bike shop. We only have a few and their our neighbors. I buy stuff from them even if it costs more. Plus there are times I need them. I don't know everything. Great video. Take care. Aloha. 😎🤙

[@BruceChastain]

great story telling man. At first I thought you were going to say it was stolen or something.

[@RuezgaDaniel]

I personally don't like giving bike shops my business. I'd rather invest in tools and work on my bikes myself. The tools are usually cheaper than the cost of labor at bike shops and I don't have to wait two plus weeks to ride my bike. Also, there have been too many times where a bike shop mechanic treated me like I was an idiot before I even got to talk to them. Maybe it's just the bike shops in my city, but they really turned me off from giving them my business. I know people say we should support our local bike shops, but if I'm trying to save money and can learn to wrench on my bikes myself, I don't see why I should deal with the rudeness, inconvenience, and high cost that come with giving bike shops my business. Sorry for the rant, but you dealing with the bike shop keeping your bike for so long and not updating you triggered me, haha. I hope they make it right and get you a new frame soon!

[@django2467]

Knowledge is priceless

[@riggedupgaming]

I 100% agree, my friend got ripped off as he didn't know as much about mountain bikes, and he bought a hardtail from a shop. He told me the guy selling it to him said the bike had air suspension. The front fork is a suntour xcm30. How do you not know that's a coil fork if you WORK at the bike shop?! And it would have been 300$ cheaper to buy it online, and he told my friend "you won't get a deal like this online!" I lost my faith in my local bike shop. Plus I have a lot more fun working on my own bike.

[@RuezgaDaniel]

@riggedupgaming It's typically cheaper to buy bikes and bike parts online. I'm sorry your friend got scammed. I always advise friends and family looking to get into bikes to ask me before they buy anything, and I advise them against going to bike shops. I'd feel guilty letting them pay $25 for a new innertube and installation. I wish more people new $7, a youtube video, and five minutes is all it takes to change an inner tube.

[@riggedupgaming]

@@RuezgaDaniel yeah, I wish I could have been there with him when he bought it, but he's been enjoying it and riding with me so it's not so bad. and I always try to show people how to fix their bikes as I fix them too, it makes so much sense as 90% of normal fixes are super easy once you have the knowledge!

[@kenanjones3481]

I mean if a bike shop proves itself less than trustworthy then absolutely don't support them, sounds like you're not the only one with negative experiences. And it's great to know how to work on your own bike too! But I love my local bike shop and want to support them, I've gotten all my bikes there over the last couple years and they provide excellent service. Plus putting on events and bringing the local cycling community together. Heck, idk if I would have gotten into mountain biking if I didn't go to my local shop and end up walking out with the hardtail I still own and love, I would have been too overwhelmed trying to pick the right bike off the internet when I didn't have any mountain bike knowledge.

[@Fontenotcjf]

The manufacturer sent them "literally" one frame, yet you were the first person to bring the recall to their attention...Therefore, you should have been first customer in line for the replacement frame. Have the bike shop manager explain why your bike was not addressed first.

[@CJGrand1]

Act natural.....while walking with a phone on a stick. 😂

[@11bravo79]

That is natural these days

[@CJGrand1]

​@@11bravo79sure😂

[@323johnnybravo]

I had a recall on a GT speed series frame back in the day. Took only a few weeks.

[@gfxman14]

congrats on 30K and hopefully you'll get the GT back soon

[@Takebackourlives]

I've brought 2 into the bike shop this year on separate occasions and the first one only took about 6 weeks but I've been waiting on this second one for about 2 and a half months now

[@9ers4ever88]

So cool to see you filming at the bike park in my back yard! Also can you share the bike shop you took it to in the video for the tire repair? Another great video. Thanks

[@mattj6676]

It will still end up being a good deal...eventually...Go for it on whatever other channels you want to do, I've found that most members only type of channels don't generate much traffic, but if it creates enough revenue for you to make it make sense then go for it if you want. I think there's opportunity for you to grow this channel, keep posting reviews of new or different equipment, make sure to name it in the title so the search algorithms pick them up, arrange more rides with others, etc. If you want to start learning how to service your stuff yourself, there's a bunch of opportunity there, though I don't think that interests you much. I get it if you're kind of burning out on this stuff, taking filming equipment out whenever you ride kind of kills the fun of it I'm sure.

[@erniesautowerks4803]

I appreciate what you do…I hit the sub. Thanks for the entertainment

[@theowheelers1685]

My friend bought a used Cannondale version of this bike for cheap back in late March. He also found out about the recall after purchase and brought it to a Cannondale dealer. I don't think he has his back yet either, or even heard from the dealer (shop)

[@dsb1829]

Recalls suck. Having worked in shops it is crummy to have to tell people you have no ETA on their replacement. It definitely makes a lot of turbulence in the shop-customer relationship.

[@xjustice9x]

I got my Cannondale Dave frame repalced in about 2 months. I took it back to REI where i bought maybe 2 days after the recall was issued. They filed the claim and had an ETA for me within a few days. I got the bike back around the etimated date. Overall it was an easy process. The hardest part was waiting. The frame was replaced and rebuilt at no cost to me.

[@MrBazsi888]

you should try KTM Macina Scarp SX Master, and sell everything else.

[@D91Mart]

In my experance if you are dealing with any maintenance shop, hell or insurance company you need to call them weekly or else they dont get anything done.

[@WetBananaMike]

Matty I had to have my frame replaced on my Dave, but it only took a couple months. I just dropped it off, the called Cannondale, and as soon as the frame came in, they swapped everything over and called me to come get it. No hassle other than me having to take it to them and pick it up.

[@mikeburgh3956]

Did you have to show a receipt or prove your the original owner? Or is a recall work different than a warranty....

[@WetBananaMike]

@@mikeburgh3956 I had bought the bike from them, but if I remember correctly, it doesn’t matter because it’s a safety concern from them. I remember reading the recall statement and I’m pretty sure it stated as such. You were supposed to be able to take it to any dealer, and it would be swapped free of charge.

[@davidanderson6222]

Dude, you have to bring it to bike shop…to fix a flat? It’s cool, ride on! Lol

[@richardholappajr.6184]

Great information, thanks!

[@stvnsanders7]

I'm new to this stuff so I'm not really familiar with how these kinds of recalls work but I have been working in the automotive industry for over 13 years and 12 of those have been at a dealership. It seems recalls are sent out before all the ducks are in a row in terms of the remedy. Whether it be parts availability, or shipping logistics, or even the remedy itself. They'll send out the recall, customers call to get it fixed, and then they have to wait because there's nothing the dealers can do at the moment. It's frustrating, I know but you're just going to have to be patient. A phone call or email letting you know what the situation is would probably have been a good thing but other than that Matty, just bear with them.

[@jayou1987]

Yo is my guy in a red camry le? Thats my exact car that i load my specialized rockhopper expert xxl frame (tubeless) in the trunk thru to the rear seats. Yes!

[@khemchee4685]

The owner of GT use to drag race, one day he gave away a few custom bikes! I was so crushed as a kid because I showed up like 5 minutes too late and missed out on a few really dope bikes.

[@joalvarez6252]

Man! Thats crummy dude! Idk if I could wait for 4 months! But im sure you have an extra bike! I only got 1 bike, A Marin 29er! I bought it used also! So far so good!

[@JacksonIeach]

this chanel needs way more views and subs. crazy quzlity and this stuff needs more love.

[@johnsheetz6639]

Man, where do you live? those last little clips with the boat and the mountains looks like paradise!

[@MattyActive]

I’m in Colorado. The last clips were in Minnesota!

[@bassibernie]

Damn!!! That peacock clip 🦚 Beautiful

[@PatrickSullivan-p6r]

Nice! Good deal. Keep up the good job.

[@sadiejones7991]

I don't know how much water you got, but a lot of cycling YTbers have a kayak channel also. I'm into padding nearly as much as peddling

[@ChrisRidesHisBike]

i got a few friends that turned their bikes in for the recall in april, still waiting on new frames to come in.

[@LaurentiusTriarius]

I would be a little pissed. Not against the bike shop but Pon Holdings doesn't act their aspirations... BTW to their credit I did get a replacement frame but I'm the only one locally and probably the first to bring it in.

[@xnova5]

Oh they are also owned by Pon holdings lol. I was almost going to buy a Santa Cruz until I learned they got sold to pon holdings, I prefer to support the smaller guys. I’m glad I went with an independent bike company instead for my latest mountain bike a revel rascal.

[@Emtbwebb]

Best way, most bike shops in uk just ripp customer's off! I watch most videos on here now and replace most parts my self i have learned to tune gears too, save your self a fortune

[@Bearsediter2024]

What kind of bike rack do you have? Need a new one soon.

[@livingtribunal2628]

Baseball channel. Id watch that.

[@MattPula]

Personally I don't think the shop is at fault for this whatsoever. Sounds like GT/Cannondale is putting them in a tough spot.

[@CiderPang27]

They could of at least kept him informed about what was happening. Would you like to be left hanging for months waiting to hear about your bike?

[@MattPula]

@@CiderPang27 eh, I'm still cutting them major slack, they're a local bike shop with a bunch of other stuff to focus on that actually makes them money. If it were me in this situation I would have been sure to get a claim or RMA number so I could reach out to GT myself - the bike shop is just a middle man, GT/Cannondale are the ones dicking the customers around.

[@asonetuh6094]

bizarre. more than 4 months? something's not right. I know car dealerships hate dealing with recalls because they are given peanuts by the corp to do labor intensive work. I wonder if it's the same thing here where the corporation issues the recall but gives the bike shop a pittance to rebuild a whole bike (frame swap).

[@ryanschmidt7691]

Any update? This was posted a while back? I hope you get the frame someday!!

[@andrewgarthwaite1653]

I got Lucky, My sons Gt was replaced with a beautiful Black/gold frame last week........

[@andiiramii2775]

Sounds like that bike shop did you dirty. You’re 4-5 in line when you were the first one there that’s BS. Hope you get your bike soon dude

[@basiktopology]

Did you ask if they get the Dave recall frames quicker? Maybe it's a problem with GT logistics.

[@MattyActive]

I didn’t ask about that but that’s a good idea, didn’t think to ask that. He said he thinks it’s a GT logistics thing.

[@bobcar1972]

You need to try the Giant Fathom

[@doe1464]

...something happen to gt in the late 90s,back then i use to ride gt`s chucker and a avalance🤔 ...nowadays i got a ghost fully hmr #amishmtb #uphill🥳

[@doorseat5282]

Dang that sucks man. I gave REI my Cannondale Dave in early March and had my replacement by late April. Hopefully they get it in soon

[@marcfreshart]

I wouldve just waited til it broke

[@IKnowAGuyBicycles]

First, GT and Cannondale are owned by the same company (Pon Holding) and own 50 others as well. Having been a shop/service/inventory manager in the cycling industry, this recall should have frame replacements on hand or give shops eta on arrival; this is where this shop and company have failed to communicate to the customer. (Not good for either of them) Also, GT is going to consumers direct, and hopefully, they will provide better service to the customer. We will see...

[@Larry-nx8ho]

OF when? 😜

[@mikeburgh3956]

Didn't you make the video of you taking it to that shop awhile back? So they still don't have ANY eta?! Unreal.. Keep us posted!!!

[@mtbboy1993]

🤦I hope things work out. Why can't you get the bike back? And them call you when the frame is at the shop?

[@renaks1]

Bikeshop guys seem like the kind that act and look cool and friendly but are too scared to pick up the phone and call GT or whatever and say "Hey, I have 5 customer bikes sitting here waiting for new frames, when are you gonna send them out? Instead, they just jerking you around, Ohh I think it's this and that, I dunno, bla bla bla...

[@GeorgeStephens1985]

Most bike companies only honour warranties for the original purchaser. The shop should have told you that immediately. Bad on the shop for not following protocol. That being said, sometimes, too good of a deal is just that...

[@AndrewSteavpack]

Recalls aren’t warranty work. Recalls are fixed because the frame is failing too easily making the manufacturer liable for injury

[@BeardMan01]

What bike shops are you guys going to? I've always had excellent experiences with my local shops, and any shop I have visited in my cycling career. Yes, I used to race bicycles professionally, and I have been to hundreds of shops. I avoid box shops and I also don't buy bikes that are sub-par in quality in the first place. Remember folks, a GOOD bicycle (mountain and road mostly) starts out at about $1,500 nowadays.

[@KineticsReborn]

Wait didn't this video come out months ago???

[@heathfranklin4296]

Poser level… pro

[@comounaverdura]

It does not sound normal at all to not contact you about the bike.

[@mtbboy1993]

Unacceptable!

[@davidwangeman11]

30k very nice

[@Chr13t1ansen]

been noticing since the the plandemic began the bicycle industry is off in many ways from part to quality issues.. has anyone notice this too..

[@HUBMRKTBikes]

Ya bought the bike used at a pawn shop, for $300... end of story!

[@Cmc7799]

More Roscoe 9

[@MattyActive]

Coming very soon!

[@webslinger67]

$300? At a pawn shop? Jesus

[@Larry-nx8ho]

The people want to see you on a rigid fat bike.

[@johnsonjay60]

Recall on that bike I thought

[@WhiteGravey]

and this is why i dont deal with bike shops. they arent worth the trouble get a tool kit and learn to build your own bikes.

[@SingleTrackMined]

IME, bike shop employees enjoy mocking, ridiculing and inconveniencing their customers. I do my own work so I never have to set foot in a bike shop and I couldn't be happier about it.

[@specagent999]

I wonder if not being the original registered owner has anything to do with it. Maybe they found out you paid only 300 and decided to make you wait.

[@gratefullee1042]

I bought one new years ago for $1200 and the welds look someone sneezed them on the with these ugly bulky over heated welds. And the damn chain tensioner were junk brand new... GT definitely isnt the same "GT quality" we grew up with in the 90s - 2000s

[@evanhanzlik5556]

Start a golf channel..

[@_Zane__]

Cannondale/GT etc (CSG) is too big for their own good and quality of their bikes isnt getting any better

[@dvs620]

This year GT has been allowed to work "independently" from their parents company. The first thing they did was pull out of Dick's Sporting Goods. Hopefully they'll start pumping out new bikes soon. I have a 2020 Avalanche and I turned it into a nice trail bike. Would love to get an updated Zaskar.

[@_Zane__]

​@dvs620 yeah, the bikes aren't bad .. but Polygon is eating big brands lunches and breakfasts..

[@dvs620]

@@_Zane__ GT has the legacy name. They need to focus on rebuilding it and reminding people why GTs were so popular to begin with. It's not just Polygon though. Although Polygon does have great deals that are tough to beat. I don't see a trail/aggressive hardtail though. I like hardtails and Polygon only seems to have XC ones. Direct to consumer sites are growing at a rapid rater. Canyon might be the biggest example. Hell, Lebron just invested in them.

[@travis4863]

Pawn is a 4 letter word

[@comounaverdura]

Cycle Dynamics bike shop must have bad reviews if they run their business like that.

[@evelynramos5547]

It looks like you were the first one who dropped the bike, the only frame he got should have been given to you

[@JoeyFiddz.72]

Had a GT BMX way back when..Then I got a Redline Series 3...GT is over rated...Had some decent bikes but not anymore.

[@joshuabuilds3051]

Alright i cant see this same photoshopped thumbnail another time.

[@MattyActive]

🤣

[@TastyCycle]

I find all of these videos to be very slow moving and lacking basic informative content.

[@HasanibnSabah]

Always some BS with these places. You basically have to stay on their ass.

[@NS-zv9qf]

Bafang ebike channel

[@jandoxbsbnx]

gt sucks, the brand went down the drain.. i bought a gt mountain bike from dicks and it fell apart the first ride i did around my neighborhood ... went back and read the reviews and it was bad bad bad.,, don't get me wrong the old school 1980 gt was the bomb but the new gt, stay away from it

[@CiderPang27]

Not exactly dynamic service from that bike shop. Once you get sorted I'd avoid the place like the plague.

[@TheKthulu]

...despues de ver este video solo se que quiero tener un pavo real de mascota