Half The House Has No Power - Lights Dim(220v Appliances Don't Work!)

Learn what to check if half your house has no electrical power, the lights are dim, or 220v appliances such as a dryer, range, heater, spa, or A/C don't work. No, or partial electrical power troubleshooting for your home or business. I've experienced this problem a few times over the years. A poor/corroded connection can also cause the same problem seen in this video. Enjoy and share the video!
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[@ProjectFarm]

Rose is very fortunate to have you as a neighbor! Really enjoy all of your videos, and I use your Amazon affiliate link when I buy products to support your channel. Thanks again!

[@electronicsNmore]

She tells me that all the time. Glad you enjoyed the video as much as I enjoy watching yours! Thanks for watching, and thanks for your support!

[@Onewheelordeal]

Can't imagine how much stuff you order off Amazon for comparisons

[@electronicsNmore]

@@Onewheelordeal He spends a fortune.

[@Onewheelordeal]

Can't imagine what ringer an HVAC company would have run Rose through if you weren't across the street. Keep up the good work, the satisfaction of fixing something someone thought was a goner is the greatest feeling

[@electronicsNmore]

They definitely would've taken advantage of her. Thanks for watching!

[@JoeC-h1h]

Thanks for your video. Joe DIY’er here trying to figure out the same problem today. Power in the house except for electric dryer, stove, and air conditioner. Same discovery at my electric panel and no power registering on my meter. Now I know who to call! Thanks again for posting your video. 😃!

[@charlotteok]

OH MY GOSH. I should pay you my troubleshooting fee. Thanks for helping me diagnose my electric issues. It took me 2 days to find your video, but I backtracked to my line disconnected from the pole. It won’t let me upload a pic though. Thanks for your help; saved me a ton of $$$!😊

[@watermanone7567]

I worked for the electric company up north and had an apartment house that a storm broke the neutral and the metal SE conduit got so hot that it melted the vinal siding due to the current trying to return on the pipe. Ended up cutting down the service until a new one could be installed. All the voltage went to L1 and L2 only had a couple of volts on it. Thanks for the video.

[@electronicsNmore]

Nothing worse than burning vinyl siding! Luckily the house didn't catch fire. Glad you liked the video!

[@lockedine]

Imagine if she called the AC guys first. "Yea lady your compressor is shot you're gonna need a new unit. We have a special right now."

[@electronicsNmore]

Yep, that sounds about right.

[@lockedine]

@UCxvZpo1Xku9Ft1k_sCKhUew it's just a joke 😉mostly

[@Inspironator]

...and our electrical guy needs to rewire your house and put in a new breaker panel...

[@lockedine]

@@Inspironator I've got a great guy you can use, really honest, does great work he's got a great deal right now on older houses.

[@curtchase3730]

Ya, she could have the AC guy, and electrician replacing the AC unit and panel, but nothing would work anyway till the power co fixes the broken wiring.

[@MrKeenaz]

Well done shooting this vid for her. Now her family have content on KZbin so all can enjoy seeing her. Cheers From Australia.

[@electronicsNmore]

Especially one day when she's no longer with us, they can always see her online. Thanks for watching from Down Under!

[@JT-lq4yd]

Something similar happened at my dad's house, half the house had power. The difference was that the meter shorted out one of the legs, it was all charred inside and I wish pictures could have been taken. Thanks for posting this video.

[@electronicsNmore]

Over the years, the most common cause is usually a poor(high resistance) connection at the meter can or main panel. A couple times the meter socket was faulty, and the connection to the transformer was bad.

[@sapelesteve]

My first thought was: Why does Rose have all of these problems? Good thing she can call her electronically minded next door neighbor to come to the rescue! Great job Doug! 👏👏👍👍😉😉

[@electronicsNmore]

Thanks for watching Steve!

[@HillsWorkbench]

Love your neighbor videos! Even worse is when only the neutral is broken, I did a video on that way back. Well crafted video and loved seeing Rose again!

[@electronicsNmore]

Great to hear that! Be sure to share the video link with others, because many of my videos do not get the exposure they deserve. Thank you

[@buckn32]

I appreciate this video. We don’t have 240 right now and my electrician friend told me to start with the PUD… which seems to line up with this video. Also since people always give me grief about getting “off topic” on videos, I figured I’d give you a compliment and tell you I enjoyed the hawk portion of this one. Overall solid video, very informative, enjoyed your expertise.

[@electronicsNmore]

Glad you liked it!

[@cassvirgillo3395]

Hey Doug, Good one, you know your electrical. Your a kind neighbor and I'm sure Rose appreciates all you do for her, and, you didn't have to beep anything out, Thank you Rose for being so Lady like. Glad your doing well. Sounds like another quarantine lock down about to happen in Washington and Oregon and other states as well. From 33 degrees and fog to rain and mid 50's in a day. All the best from Oregon, C.

[@electronicsNmore]

Horrible weather! 85 in South Florida. I like warm weather. Stay safe!

[@tonyguerich9854]

Rose is lucky to have you as a neighbor

[@Norm475]

Women are lucky in general. My mother was about 80 and she had male neighbors that would cut her grass, remove the snow etc. I am now 80 and I have yet to have a neighbor, male or female that offered to help me with anything.

[@electronicsNmore]

Yes, people tend to help women more, but I help both equally.

[@Norm475]

@@electronicsNmore That is because you are nicer than me. I will help anyone that helps me. I can fix most things but I stopped helping people where it was a one week street. My mother would always return the favor by making soup or baking something for the generous people that helped her.

[@tedlahm5740]

Great SECTIONALIZING of the trouble. Turning on the electric range ( when one leg is out) will produce some weird effects as the power migrates (on one leg) BACK thru the range. Enjoyable video. Thank you.

[@electronicsNmore]

Glad you enjoyed the video Ted! Be sure to share with others. Thank you

[@orleydoss3171]

Good catch, glad the tree removal was mentioned. Hopefully they are more careful next time.

[@electronicsNmore]

Thanks for watching Orley!

[@theycallmebeautiful3041]

Very good video. Filled with information. You are a great person and neighbor

[@petemoss9693]

Good Video . . . After making further observations then to back track the problem a job well done, just thinking if Rose would of called a AC repairman they would of try'ed to tell it was a faulty AC end result making Rose buy a new one which in this video was not the problem - nice find to her problem .

[@electronicsNmore]

She was very thankful that I stopped over to look and figure it out. Thanks for watching Pete!

[@courtneykates17]

Awe that little lady is so sweet and precious.

[@electronicsNmore]

Was. She passed away in May. She's in several of my videos. Thanks for watching!

[@toddanonymous5295]

Another great video Doug. I bet you have been voted the neighborhoods most popular resident. I know who Rose voted for. Wish I could run my AC today. Unfortunately it was 21 degrees F this morning in Wisconsin :(

[@electronicsNmore]

WOW, that's horrible 21 deg f. I'd never last. LOL. Thanks for watching Todd!

[@moonbear5929]

Man: Boy, is it beautiful out here today. Lady: "Not in the house it aint!" LOL I like your neighbor, she seems like a sweet lady. The Electric Company should have a word with the tree trimmer guys.

[@electronicsNmore]

She's a real character! 🤣

[@davidgraemesmith1980]

Must be a southern thing, elders are either sweet as honey or sour as the blackberries around where my kin live in Florida, between Tampa, land o lakes and Lake City there's plenty of "odd ducks"

[@GooseADV]

Good job sir, thanks for taking care of people!

[@unmaskingfools8152]

This was a great video as someone learning electrics. Its nice to have good neighbours but is nicer is you are good to neighbours

[@electronicsNmore]

Thank you! Glad you liked it. If I like a person, I'll go out of my way for them.

[@jamest.5001]

That's how neighbors supposed to be! You are a great neighbor!

[@electronicsNmore]

:-) Thanks for watching!

[@Robnord1]

Nice explanations in easy to understand terms for the electrically unaware. I would have started at the panel (lectricity is what I do for $) , however it would have made for a short and boring video.

[@electronicsNmore]

Exactly why I did it. :-) As soon as I heard dim lights, handler and condensing unit off, I knew. At least people picked up some knowledge on how to bypass the thermostat to check for power and operation at the condensing unit. Thanks for watching!

[@speaklifegardenhomesteadpe8783]

Praise God for good neighbors like you! Having the same problem today, anxiety and fear included, you explaining things in a calm way helped me so much. Not sure what my issue is, but they're on their way. Pray it's not costly, we're unable to afford anything much. God bless and send perfect help to everyone struggling who's here for tips. In Jesus name amen 🙏❤️🤗

[@scruffytech]

I have a background in electronics but house panel wiring gives me pause.. with those heavy unfused (are they?) Cables coming in. Gathered my courage and ran another conduit and circuit breaker while keeping " one hand in pocket" Love most of your videos, liked the rest LOL. FYI you have a great speaking voice, should be on the newscasts.

[@watermanone7567]

Maybe better you don't touch the panel if you have pause.

[@electronicsNmore]

I've been working on house wiring since I was 12 years old. Many accidental shocks over the years. LOL The wires leading into the panel have no fuse. The main breaker is the fuse. At the transformer on the utility pole, you have the switch, which is likely a 1000A rated fuse. In many areas you'll see 4-5 homes on one transformer. Glad you like my voice. :-)

[@mkilptrick]

Thank God Rose allows us to use her house to learn from.

[@electronicsNmore]

🤣 Thanks for watching! Be sure to share the video link with others.

[@TheConsciousEvolutionchannel]

You are an awesome neighbour and all around good guy!!

[@electronicsNmore]

Thanks for the nice comment! Be sure to rate thumbs up, and share the video link with others.

[@tonyguerich9854]

A hawk! You need to do more of these nature walks. I guess this falls into the "n more"

[@electronicsNmore]

LOL. Thanks for watching Tony!

[@boondock6055]

Thanks! I think this maybe my issue i didn't know how to check the legs

[@Guyjharrison]

Awesome selfless work 👍🏻

[@electronicsNmore]

Thanks Guy! Glad you liked the video, be sure to share the video link with others.

[@madturk9140]

After yesterday's hurricane, this was the same thing happening in our house. No a/c, pool pump, dryer, stove. Lights flickering but everything else working fine. electrician said it's probably an FPL problem due to storm but not 100% sure as I am not an electrician. Having someone come out tomorrow to make sure but this makes sense.

[@electronicsNmore]

You definiely lost a leg if no 240V , AND have a bad neutral connection

[@johnnytrain2472]

nice diagnoses. Very helpful information

[@drpoundsign]

Well...up her in the Midwest, we had some bad storms this past Summer. After July 4th, I was "lucky" enough to be the only one in my subdivision with a brownout. The local power company stonewalled me at first, but either they fixed it, or it miraculously "healed" itself. The consequences were/(are): 1. The transformer in my HVAC got fried, and a technician had to put in a new one. 2. The electric garage door wouldn't work, and when I (gently) moved it manually, the cable got tangled-and, THAT had to be repaired. 3. The refrigerator made Terrible noises, and dimmed the lights, so I had to unplug it 4. speaking of lights, when one overhead light was on the other ones dimmed. Two days ago: Deja-Vu all OVER again. I DO have a backup generator (Generac) but it doesn't come on automatically like it should. I manually started it today, and plugged the fridge back in. But-my microwave is fried, my cordless phone charger seems to be, and, YOU guessed it, the HVAC does not work...not even the fan. This is beginning to SUCK! This latest episode cannot be due to weather. The weather has been calm; just a bit of rain. The electrical company sent me a text,stating that there was "power to the meter" so there cannot be a problem at their end. A lady did get back to me on the phone yesterday. I think I will get an electrician over here, if only to document things.

[@johnnykurplutzo6789]

Similar situation here. It started with a burning smell from an outlet while the Illuminating company were messing around outside. How did things turn out?

[@Granite]

Wealth of knowledge right here. Great video.

[@electronicsNmore]

Glad you enjoyed it! Be sure to share. Thank you

[@sirsweetness8332]

Good video

[@electronicsNmore]

Glad you enjoyed it! Be sure to share with others. Thank you

[@patrickritter3028]

thats a good think you are helping her out

[@graemewilliams6150]

Thats the problem with dual/split phase systems in residential properties. We only have single residential phase of 240v in UK and rarely lines run overhead.

[@johnwhite6005]

Great troubleshooting.

[@electronicsNmore]

Thanks John!

[@johnjonz2472]

Man, I really enjoyed that video. Nice

[@electronicsNmore]

Great to hear! Be sure to share it, otherwise all the work filming/editing won't be worth it. Thank you

[@xyzconceptsYT]

Was waiting for Bobsdecline to rock up and repair the lead in 🤣

[@electronicsNmore]

Good one! :-)

[@peacefrog0521]

In my head this guy sounds like he could be Steve Lav’s long lost son 😅 Good to see the power co actually (FP&L?) came out. DTE in Michigan basically says you’re on your own for the line running from the pole to the house. But maybe in this case because the power company’s subcontractor that cut the tree did the damage, they accepted responsibility?

[@jimanddiana4103]

We really enjoy your videos, thanks.

[@electronicsNmore]

Glad you like them!

[@darthbubba866]

I actually had the same problem a few years ago. A hurricane came through and did a hurricane's worth of damage. No guessing required, however, the big tree that brought down the power pole and some of the lines also was blocking the intersection right next to the house. Had to plug the fridge into one of the working outlets.

[@electronicsNmore]

At least you had something! :-)

[@rogerleadbeter1625]

Good job

[@trench01]

:34 seconds. Hello thanks for the video. AC take a lot of electricity. Notice how a car has fresh air AC and recycle AC? Yet the home only has recycle which is bad. I dont get it. And having the window open while ac is on does not help but makes things worse.

[@rstevewarmorycom]

Good job, Terry.

[@electronicsNmore]

Terry?

[@rstevewarmorycom]

@@electronicsNmore I thought your name was Terry. I might be confused.

[@electronicsNmore]

@@rstevewarmorycom That's ok, it's Doug.

[@Onewheelordeal]

Favorite comment

[@rstevewarmorycom]

@@electronicsNmore Good job, Doug!

[@andchip.s]

You are a kind fellow ;-)

[@electronicsNmore]

😊 Thank you!

[@gmax341]

I kinda have the same issue. I get 111V on one leg and 130V on the other. All house dims and brightens with loads and unloads

[@electronicsNmore]

Definitely a poor connection on one leg or the neutral between the transformer and your breaker panel.

[@Nyck461]

We learn new things everyday. Luck she did not call the AC guy first. .

[@yallgetoboyz]

I think u may have solved me a lot of head scratching buddy I appreciate it. The electricians around here are money hungry shid monsters nice to see good hearts still in the world 💯

[@American_Made]

we had a line get hit with a tree limb and it burnt itself through and left us with 1 phase this summer.

[@electronicsNmore]

It must've been wet, or wet wood. You're talking about the low voltage secondary side, or the HV primary into the transformer?

[@raymondrenteria4774]

Have you come across an issue after you replaced a capacitor on the condenser outside and then a day or 2 later the customer says the power went out to several area of the house and then power came back, and the house is equipped with a solar power equipment.

[@jeffm2787]

People make home electrical feeds more complex then needed. It's just a 240v center tapped transformer with the center tap being bonded to neutral and ground. What sucks is when you loose the neutral and all the devices in your home act like a bunch of voltage dividers causing crazy swings.

[@electronicsNmore]

At least you still have 240v. 😃

[@johnnykurplutzo6789]

They fixed my ground wire. Can the Company be held responsible for my furnace going out? Glad house didn't go up in flames

[@huntzkush]

Good job!

[@electronicsNmore]

Thanks! Glad you enjoyed the video. Please share.

[@josh-km6sh]

They will just quickly connect it since you are such a niceness and lean it alone sine it might last for 8 years you'll never know

[@josh-km6sh]

But you'll one very know once and let yapl play in dark lol

[@blake8297]

Funny, in all of the HVAC videos I watch, the fan spins really slow and they dont say anything about it... You said something about it but the fan appeared to be spinning as normal...

[@electronicsNmore]

At that point in the video, I was holding the Gopro and it looked slower, but when I edited the video, it did look normal. Thanks for watching!

[@meekinsstevenmeekins]

Nice work! Maybe you should you know...cut the tree down.

[@thaitichi]

Came for the electrical diagnosis, stayed for the beautiful hawk. What was that, a Red-Shouldered?

[@electronicsNmore]

Not sure, but look up Florida hawk, it has white on its wings. Thanks for watching!

[@tonysshadow]

I had a situation where they tried to power 4 or 5 homes from 1 transformer. It was constantly tripping the breaker on the transformer. The kind that is easily reconnected with a pole. The third time out they finally got it into their heads to put up another pole and transformer.

[@electronicsNmore]

4-5 homes on a single pole mounted transformer was the norm years ago, but houses have gotten much bigger and draw more current than usual. Thanks for watching!

[@jesuslima408]

Damm im having the same issue except idk if it has to do with the city but half my house wasn’t working and the lights are all dim and certain items like my dryer doesn’t work

[@Gallardo6669]

That was easy.

[@electronicsNmore]

Thanks for watching! Be sure to look over my video playlists below for many other videos of interest to you, and most importantly take one minute to share a link to my channel with others on social networking sites. kzbin.infoplaylists

[@waitemc]

Power Co went down our street at work replacing transformers early one morning swapped the phases around jacking up all my shop equipment. They send out a crew 5hat dident know about the transformers . They spent 5 hours messing with it only to say all your wires got power and I said did you check the phasing all 6 dudes looked at one another and ducked there heads, and that's when I knew. Lol . It's not every day you get to correct the linemen.

[@capeman10]

Love it👍

[@electronicsNmore]

Glad to hear! Be sure to look over my video playlists below for many other videos of interest to you, and most importantly take one minute to share a link to my channel with others on social networking sites. Thank you! kzbin.infoplaylists

[@Norm475]

My mother had an older house and was having electrical problems. I took my trusty meter over there and started checking voltage. Most of the readings were less than 90V, I traced it back to the meter so I called the power company and asked if they would come out and kill the power so I could pull the meter and take a look at the base. They wanted an outlandish sum so I told them I would pull the meter and when I was done I would call them so they could reinstall the security wire. When I pulled the meter I saw one of the buss strips the screw connecting the two right-angle strips was loose. I took a screwdriver and wrapped it base with enough electrical tape for safety, tightened the screw, reinstalled the meter and everything is now working fine.

[@electronicsNmore]

I've pulled a bunch of meters over the years when doing after 5pm/weekend jobs. LOL

[@Norm475]

@@P_RO_ I realize that sometimes it is necessary to work on a live system.

[@Norm475]

@@P_RO_ Yes, I do know better. If I do not feel comfortable I have several friends that are now retired who were electrical engineers and a neighbor that is a licensed electrician.

[@TrungTheMaker]

Lol you sound like Mark Wahlberg 😂

[@gatorgotme]

Rose is awesome

[@electronicsNmore]

Be sure to share! Thanks for watching

[@electronicsNmore]

You may want to see her in the PVC pipe repair video and me breaking into her car. :-)

[@dannybordelon2494]

Should have checked the fuses on the pole as you arrived!

[@electronicsNmore]

Only one fuse built into the switch, and if it failed, she'd have no power at all. Thanks for watching

[@trevorhaddox6884]

I love how that "smart" meter had no fault detection/protection, they should start making that mandatory. The customer was getting free power from the meter being out and if a neutral fault occured it would have caused damage. Of course the more advanced the meter, the more expensive but that's what they should be using our taxpayer dollars for. Granted, that may have been an old meter, but they should upgrade them, preferably soon (after the virus crisis). Smart meter rant over.

[@electronicsNmore]

🤣 Smart meter rant.

[@iloveamerica746]

Its not the power companys fault its the dumbass tree trimmers that Damaged the line and now the power company has to replace the svc line

[@Ressy66]

Don't keep us in suspense, did the tree loppers kill the line again? and did Rose give em what for :) ?

[@electronicsNmore]

They haven't been back yet. I'll post an update in a "Pinned" comment in 1 week. Thanks for watching!

[@reytarango5028]

👍🏽

[@james6794]

Hold on a second, The meter has no power! So the meter electronics are ran off of 220/240v? Seeing as these smart meters phone home constantly you'd think they would be aware of a issue. Plus it sounds like shes getting free power while the 1 leg is missing

[@electronicsNmore]

A very good chance she is getting free power, since no display.

[@subigirlawd_7307]

If you put a bunch of magnets 2 inches apart then wrap a thick cooper wire around the AC unit the 120 will double to 240, it's true I seen it on KZbin 😉 Kappa

[@Quickened1]

interesting, the meter was not functioning yet she still had power! Theoretically, she could have lived on 120 without incurring fees until the power company realized her usage had dropped to zero and sent someone to investigate...lol. The only question I have is, why her lights were dim, even though she had full 120 on one leg? Some sort of bleed through on the neutral?

[@Robnord1]

Light circuit was on the leg that had partial power. The line was not completely severed.

[@watermanone7567]

With no neutral going back to the transformer you get an imbalance on the load and usually one leg goes hi and the second leg goes low. Very common. Sometimes the current trying to return to the transformer will go thru a copper water pipe underground.

[@Quickened1]

@@Robnord1 ...yeah, I forgot that one leg was not completely dead! So I'm assuming the lights that were on the other leg would have been normal, if there are any... Still find it VERY interesting that the meter itself was not running....

[@electronicsNmore]

Correct! There was maybe the equivalent of a 16ga wire left where it was cut.

[@kcuhc84]

I'm a little late to the party here. Do the electric company charge the home owner for this?

[@electronicsNmore]

No

[@Sylvan_dB]

Problem observed in multiple locations, the first thing I do is check the panel.

[@electronicsNmore]

True, but viewers also saw a simple way to test a condensing unit for full operation if it doesn't turn on with the thermostat. Thanks for watching!

[@Sylvan_dB]

@@electronicsNmore Indeed. Maybe her compressor will fail again and need the capacitor replaced. :) (Or maybe you already did that.. it seems familiar.)

[@drivebyok6709]

The best thing is that it was free lol..

[@RkicF8]

I thought it was a loose neutral at first, she got lucky

[@electronicsNmore]

Thanks for watching!

[@philipz658]

Why isn't the cable buried in the ground though?

[@electronicsNmore]

Older neighborhood from the late 50's.

[@f3archrist]

Whats going on with me now

[@n310ea]

Thank god the problem was on the line side of the meter so she doesn't have to pay for the repair.

[@lockedine]

I didn't like that hawk part.

[@electronicsNmore]

I never saw one where I live, it was exciting to see. Unfortunately, you cannot please everyone, no matter how hard you try.

[@tarstarkusz]

Is she gonna get the bill? The tree trimmers?

[@electronicsNmore]

Power company lineman said no.

[@Inspironator]

Rose is a sweetheart.

[@electronicsNmore]

She is. Rose has some incredible stories about what she witnessed back in the 1950's and 1960's, but if I made a video, I'd have everyone saying she's full of it, which she's not.

[@thehouseholder5468]

It’s daytime but every light in the house is on , I bet every bird in the area sits on her roof about now 🥴

[@electronicsNmore]

I told her I was coming over to film the problem, that's why she had all the lights on. Thanks for watching!

[@jcaleca60]

One phase out from power company transform delta from power company

[@themadatheist1976]

Sloppy tree crew, they should've noticed that.

[@electronicsNmore]

Agree

[@darthbubba866]

Okay just admit it, Rose is your mother-in-law. 😊

[@electronicsNmore]

How'd you guess! LOL

[@johnc8399]

Never splice a service line. 1 continuous piece

[@electronicsNmore]

Who says? LOL. If you worked for the power company they'd lose a fortune. There is NOTHING wrong with a properly done splice.

[@johnc8399]

@@electronicsNmore I do work for a utility. Spliced services are a temp repair I wouldn’t want one on my service

[@electronicsNmore]

@@johnc8399 What do you think they use to connect the service drop to the service entrance cables? LOL. You must really hate when they spice HV primary lines.

[@johnc8399]

@@electronicsNmore company standards, not mine. Engineering prefers no splices.

[@teddysmith457]

Come on dude what are we gotta look at hawks for supposed to be something else

[@kermets]

Leave the tree there.....for the hawk......

[@electronicsNmore]

Plenty of trees around in the neighborhood, big trees. I have a 70 foot pine. Messy trees though.

[@josh-km6sh]

Man I use to work for a company that worked on power for litterly just commenting on. Obviousness and or Obviousness like it doesn't take a human to sale this

[@stephenalexander6721]

Way

[@electronicsNmore]

Way?

[@derek7676]

I think Rose wants something else.

[@electronicsNmore]

🤣

[@silvergalaxie]

how"mickey mouse". a new down line is in order. to silly that existing wire is so thin & old,adding resistance that is costing the utility"street side of meter"

[@Jonnyweareten]

Im as happy as a pig in s!@#$

[@electronicsNmore]

That's what she would normally say.

[@proanswers]

5:54 "they" meaning workers cutting the tree? Would file a liability claim against "they" (tree trimming service) at min if they were not bonded, insured and licensed file with the department of license-sure for your state. They are very few certified arborist in most southern states- its a fading profession and the regulation is just as bad with home inspectors. Just because you know how to start a chain saw doesn't mean you have even a clue of aptitude for tree removal. Lesson dont hire any tree trimming service with out proper bond, licensing, insurance AND CHECK THE DOCUMENTS! call their insurance company doesn't matter how long they have been in business or how many reviews they have.

[@electronicsNmore]

Not worth the trouble. Rose's neighbors hired them(the landscaping company), and the people that run the company rent a house from the neighbor. The neighbor said she would pay for any damages.

[@proanswers]

@@electronicsNmore Regardless of the verbal restitution gesture, words dont pay for damage; which doesnt hold up in court since its a "he/said she said" communication that judges dont favor to on the plaintiff end- burden of proof. #1 There is clear neglect and incompetence on the landscaping company which needs to be held liable #2 if not for this incident but potential future mistakes they could be causing to other people; if they dont have the credentials, insurance, safety and license to work in this trade. Cutting any tree over live/any power lines is extremely dangerous work, to deadly results- sometimes a permit is needed-certain counties/states. The damage was very clear in the video. The fact the landscape company (not a arborist company- landscaping companies in a lot of states can only MOW GRASS/clean up debri) didn't make contact through note, follow up communication to this "ROSE" shows the unprofessional-ism and further neglect. Regardless Rose could make a claim on her homeowners insurance and the ins. company would follow through on suing or collecting deductible from "landlord of home" insurance claims can always be cancelled but there's proof of the event and investigation if "ROSE" wanted to present this to the landlord of the property whom hired the incompetent/mistake/negligent landscapers. BUt what we know we just see cases like this in the hundreds every year where innocent "Rose" like people (especially seniors) start having other damages, death, and injury because of negligent/careless work. Mistakes do happen but communicating those mistakes is key and how your going to resolve them is ethics. ****The electrical company may add a fee onto her next bill for the repair- we have seen this many of times. Electricity is not a government tax paid utility in the USA. Good luck and nice work on the diagnosis.

[@johndii2194]

Half the house is out. One leg is dead. End of story.

[@electronicsNmore]

Not in this case, her lights were on and appliances worked, but at lower voltage.