HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_

[@sydneybalatbat]

Life update! Got my NC II for front office! ✨

[@sydneybalatbat]

@Palban Shaira Mae depende sa industry or work po. Pero mas ok po na wala

[@sydneybalatbat]

@Palban Shaira Mae ay di po kami nav house keeping :) for HRA students po yun :)

[@kimibabe6791]

Hi may i know which school u got your nc ll? Thanks

[@ezekielumilda435]

Goodluck samin bukas😊

[@Ishikawa745]

This video saved me. We have a group skit on how to act proper phone pick up for reservations in a Hotel, Thanks to this we have now a guide on how to plan our skit.

[@sydneybalatbat]

Im glad to know that it helped you!

[@mirnaaguila2387]

As a call center agent handling travel account here's my tip. DO NOT OVER USE or over say MA'AM/SIR, MS/MRS/MR. It's slightly annoying for their end. And, there's no such word as PERSONS. Instead, use the word PEOPLE.

[@sydneybalatbat]

Greatly appreciated. I just follow the script given to us but I agree with you po that it sounds redundant and annoying hehe

[@tasyongkrapsman984]

@@sydneybalatbat I'm a hotel reservation manager for a very long time. You can also use pax, as airlines do.

[@KingEricson-069]

not always all company needs to prefer the bpo company rules,it depends on the hotel owner

[@cynthiasaclamitao765]

Seminar workshop dates Dec 16-18

[@KingEricson-069]

@cynthiasaclamitao765 who cares

[@wrhygm_]

Nagkaroon ako ng idea sa paggawa ng vid for our project, ate. Thank you po! This is very helpful po.💗

[@sydneybalatbat]

Youre welcome po!

[@budoyka8057]

What a life saver, lol. Thank you future Hotelier. ❤

[@sydneybalatbat]

Mc donald thank you I hope I helped u somehow!!

[@budoyka8057]

@@sydneybalatbat super. From lipa nga pala. Hahahaha

[@sydneybalatbat]

Mc donald wow lapit lang po. Ingat po! ☺️

[@budoyka8057]

@@sydneybalatbat stay safe din. ❤

[@navicruz1132]

Men never think of finding a beutiful lady in the middle of making a school project

[@sydneybalatbat]

haha!

[@anjani3104]

yea bro

[@franceskeemegoogan6341]

Thank You po Ate Sydney for creating this simple yet informative video about reservation calls, it will really help me a lot in preparing for our practical activity, TYSM! and Godbless po!

[@sydneybalatbat]

You're welcome po!

[@markgonzaga6885]

very nice presentation. it's also important to mention the cancellation/ amendment policy, and also to ask the guest the number of pax to stay, inform then how many guests are allowed in the room before it incur additional charges :)

[@sydneybalatbat]

Wow thank you for these additional information!

[@namimm2rblox]

Hii, ive watched this video and it saved me! Its simple yet informative po tysm tlagaaa!

[@sydneybalatbat]

You’re welcome!! And thank you as well!!

[@billionairesjon5178]

Wooooooooow my Alma mater love you Lyceum University... Love from Europe 🥰🥰💖

[@sydneybalatbat]

Yaayy!!

[@meljohnvillareal6365]

this video helps me a lot by preparing about reservation calls by the way thankyouuu

[@sydneybalatbat]

Thanks! Subscribe for more!

[@rikkachan6481]

Arigato 🤧😩✋(thank you) This was hard thank you for the guide

[@sydneybalatbat]

Youre welcome po! Glad it was helpful for you

[@ichiromigeru8532]

Nakasmile pa habang nagsasalita ang galing ❤

[@sydneybalatbat]

Aw thank you!

[@yelo334]

This is good. Congrats! A small suggestion though, try not to mention the caller's name too many times. Ideally, you only need to mention the name at least 3 times -- at the beginning, middle and closing. :)

[@sydneybalatbat]

Ley O wow! Thank you for that suggestion!

[@christineronamae]

Awiiee ang galingg😍

[@sydneybalatbat]

Thank you po! 💛😇

[@rockchix193]

Just like a call center agent then. Like it!😊

[@sydneybalatbat]

Wow! Thank you so much po!

[@mhissyyy]

Mabuhay Ate Sydney . Thank you for this video it gives me idea to my demonstration also in my reservation. Keep Posting updated ! ❤️

[@sydneybalatbat]

Thank u bb!

[@Nasmablu]

I wish I can smile that much

[@sydneybalatbat]

Just have passion ang enthusiasm in work are the key!! 💛

[@sadhnasyed4222]

It was a great experienced to watch this video I like your pronunciation ma'am

[@sydneybalatbat]

Thank you!

[@styleandbloom7810]

Hiii ate, Another video po. WELCOMING GUESTS 🤗

[@sydneybalatbat]

I have a video about guest check in and check out po. :)

[@raimalariman8926]

Thank you po,, nakakatulong po talaga itong video niyo sa mga kagaya ko wala pang experience tungkol dito.

[@sydneybalatbat]

Yayy im glad to know that it helped you!

[@junisedayatana9671]

She is very beautiful and graceful I like her

[@sydneybalatbat]

Thank you po

[@MaryamJuma-i3f]

Thanks for send this video I think it's help people to study and to get experience ❤❤❤❤

[@sydneybalatbat]

Thanks!!

[@criselsilvoza4953]

Thank u for this video its a big help for me as a student .

[@sydneybalatbat]

Youre welcome!

[@JannamaeAquino]

galing!❤

[@griefispoetic7208]

Omg this is so good 😊 hats off to u

[@sydneybalatbat]

Thanks!!

[@katestyle6588]

Helpful in my project thank you 😊

[@sydneybalatbat]

Thank you so much!! Please do check the comment section because there is an accurte opinion from a hotekoer that may also help you in your project! 😇💛

[@katestyle6588]

@@sydneybalatbat ok thank you

[@JorenMondelo]

It helps us a lot thankyou somuchhh

[@sydneybalatbat]

@@JorenMondelo yay! My pleasure!

[@miyeonrubyjane9952]

Very helpful we have an assignment about this so thanks a lot 💛

[@sydneybalatbat]

bowsie rowsie me pleasure!! ☺️🤍

[@babyshaynepotestad925]

thank you po sa example video napaka helpful po talaga

[@sydneybalatbat]

Thank you din po!

[@jamaicabendol283]

Hello 🙋 po Ate Sydney 🤗 Ang husay nyo po 😍 it's really a great video👏, thank you for this Ate ,'cause it really gives me an idea to my presentation (big help) Godbless po 🥰❣️

[@sydneybalatbat]

You're welcome po! Good luck!

[@sheralihakimurrahman8129]

Thats grateful i hope you will make more good videos i like your experiences i happy to see that videos

[@sydneybalatbat]

Thank you!

[@criszamaecrispino8644]

Medyo kabado here haha 1st ko mag apply as a receptionist in san juan la union . thanks ate sa tips po hehehe

[@sydneybalatbat]

hi! Kamusta po

[@bunnyind5171]

The way she speaks looks like we are inside a flight 🤣

[@sydneybalatbat]

I’ll take that as a compliment po ☺️😅

[@Phyreuben1]

Thanks!,really gave me an idea for my project.

[@sydneybalatbat]

You're welcome po :)

[@jeremyremigio3406]

very informative. need this. thank you

[@sydneybalatbat]

Youre welcome!

[@marloncruz2025]

What software do you use in hotel? thank you

[@sydneybalatbat]

The company Im currently having my ojt uses micros opera and knowcross

[@AddieSuputh]

Nice reservation taking.. ✌️

[@sydneybalatbat]

Thanks ✌️

[@domingopiaysabelle3521]

Thank u for this I need a dialogue for my t.l.e presentation

[@francissanchez5640]

me too

[@francissanchez5640]

hahahaha

[@sydneybalatbat]

Glad it was helpful! Feel Free to use it and kindly include proper references :)

[@valdezaljohnthranksp.7091]

Salamat ate nakatulong samin ngayon to 😊

[@sydneybalatbat]

Aljohn Valdez My pleasure! ☺️

[@Rhaine.S]

How do you ask the customer to guarantee the reservation?

[@sydneybalatbat]

To guarantee a reservation kindky ask for a downpayment :)

[@AnjoMedelBenzontheguitaleleman]

I remember bpo days. 😊

[@rafaelmaningo4133]

hi po ask ko lang po need po ba nang work experience ang hotel receptionist?sana po ma notice thank you❤️

[@sydneybalatbat]

For what purpose po?

[@gtdanjonsonsecond1322]

POV: Your too lazy to make a dialogue your self so you went to youtube and you found thid

[@sydneybalatbat]

HAHHAHA LMAO

[@reypauljacildo8710]

very nice! lalo na smile niya cute send ko ito sayo❤️🤗

[@sydneybalatbat]

Thank you po

[@shanleymarcelino7665]

I love it i can use this as an idea po ❤️ i do love your videos 😍

[@sydneybalatbat]

Thank you so much!!

[@maamjophenlacerna8700]

HI SYDNEY. CAN I USE YOUR VID FOR MY MODULE IN CONTACT CENTER SERVICES? :) I FIND YOUR VIDEO SUITABLE FOR OUR ACTIVITY. :)

[@sydneybalatbat]

Hello, sure po! But please see other comments, theres an accurate suggestion po from a hotelier. Thank you po!! 💛

[@maamjophenlacerna8700]

@@sydneybalatbat yes it's okay. no prob with the topic :) thank you very much. but can i have your last name for citation?

[@sydneybalatbat]

@@maamjophenlacerna8700 my full name is Sydney V. Balatbat po 😊

[@master_gelo6947]

Ateeee panoticeeeeeee

[@mhissyyy]

BSHM STUDENT DIN AKO ATE WHICH IS RELATED LANG DIN SA COURSE MO . FROM BOHOL ISLAND STATE UNIVERSITY (BISU) & CURRENTLY 1STYEAR STUDENT AND UPCOMING 2ND YEAR STUDENT THIS YEAR . ❤️ Still learning ☺️

[@sydneybalatbat]

Woww Good luck bb! 😊💛 you can do it!!

[@mhissyyy]

@@sydneybalatbat yieee 🙈 thank you Ate 🤗

[@dianamaeabesia1705]

@@mhissyyy hi po, I'm also a bshm student freshman college po, nahihirapana po kasi ako kakaisip if makakaya ko ba itong course nato, kasi gutso ko po talaga ay maging tourism student kaso wala sa univeristy a pinagaaralan ko, can I have some information poba about this bshm course at dapat poba magaling ka mag luto, kasi I'm not into cooking po kasi pero ito lang course ang malapit sa tourism management :( Thank you in advance po

[@sydneybalatbat]

Hi bb! Hospitality management is different to Travel and Tourism Management. HM focuses on a broad job, my boyfriend is a HM student, and super hirap dahil BACK OF THE HOUSE sila. meaning more on cooking. You can learn cooking naman in your school. Ibibigay naman nila ang procedures and iga-guide ka. Magastos lang sya lalo ngayon na online class. I prefer this course to be done at school kasi complete ang tools and equipments :)

[@raulescoto5826]

Nice video po Btw a little suggestion lng po dapat po sa vid mo dapat Yung caller Yung una na nag off cg cp it it listed on the proper etiquette.

[@sydneybalatbat]

Thanks for this info!!

[@avelino1]

kailangan namin to para sa performance task namin hshshshshs

[@sydneybalatbat]

Sure po! Haha

[@raii.r2744]

what would be the gurantee procedure?

[@SingHun]

Good 👍

[@amranitagodo8879]

May i ask po ate? What if the package does no longer exist,what would you say?

[@sydneybalatbat]

Upsell, cross sell po

[@briosojenny8364]

THANK YOU🥰😍😍😍

[@sydneybalatbat]

You're welcome po :)

[@geuanou2258]

Very nice😀❤

[@acnabus1103]

Ang hirap ng PT na to sa f.o subjs namin 😭😭😭😭

[@jeanroselibre3673]

Kailangan ko Rin ganito sa module activity namin

[@sydneybalatbat]

Feel free to use it but please do include proper citations :)

[@kizzofdeath15]

Cute ng voice para angel

[@jomalynparas3116]

Thank you for this po

[@sydneybalatbat]

You’re welcome po!

[@jethroarvingray8981]

Thanks for the vid po.

[@sydneybalatbat]

Welcome po

[@justarandomvideos6594]

You're so beautiful ❤

[@joshuaryandbalatbat4377]

Keep on vlogging kapatid Malapit kanang na moni Godbless

[@bloodseeker6471]

Maganda na magaling pa♥️haha napadaan lang naghahanap ng mock reservation

[@sydneybalatbat]

Thank you po!

[@famcomputer2635]

@@bloodseeker6471 iba na yan ah HAHAHAHAHA

[@saryanbulodrandoms.9578]

Nagulat ako. Wala sa Convo Yung check in😅. Pero may time namna Po yun every hotel diba

[@sydneybalatbat]

check in time must be within 2 minutes only po

[@kennethberganioishtm3736]

Conduct an interview with a salesperson for a hospitality or tourism organization. This can be done online, via telephone or via e-mail.?

[@sydneybalatbat]

Pardon? Can you elaborate it more

[@queenblackpink5571]

exam ko bukas bheH ty HAHA

[@sydneybalatbat]

kamusta haha

[@alexisbulan7280]

HIII, PWEDE PO MAHINGI YUNG SCRIPT?

[@aibomotovlog]

wow ganda naman.

[@sydneybalatbat]

Thank you po

[@Dnzll09]

my parents wants me to be a receptionist since i dont have idea what work will i do after my college. im 18 now and my college year is only two years so im gonna study this early😭

[@sydneybalatbat]

Good luck po!!

[@m.o.6303]

Your parents doesn’t think to far about you.. this is not easy job I specially working at the hotel 🤢

[@jadeicabandi3274]

hello! permission to copy some of your lines po for our roleplay presentation sa front office, thankyou!❤

[@sydneybalatbat]

Good luck!

[@tabliganalecxandreaysabell5401]

What background music did you use?

[@sydneybalatbat]

I movie music if im not mistaken po :) and as far as I can remember

[@briannamaecomajig9307]

Internal call po ba to ate no?

[@sydneybalatbat]

Reservation po

[@khianjanos]

Auto - Subscribe. Thankyou po nagkaroon ako idea hehe

[@jackline714]

can you do a video with angry guest or guest who asks too much

[@sydneybalatbat]

Hi! Im afraid that I cant do that po. But if the time favors I will upload it. For the mean time kindle remember the H.E.A.T. “Heart them out” “empathize” “apologize” “take action” Thank you

[@janjantv8739]

Hi..can i have a favor can i have the written script thank you

[@sydneybalatbat]

I’m sorry but the script I used was a property of my university, and I cannot disclose it.

[@shenz43]

Ate, may height requirements po ba to be an front desk officer?

[@sydneybalatbat]

Depende po sa company pero most probably wala naman po

[@shenz43]

thank you❤️ you’re so pretty

[@akosijane]

pwede po bang pacopy nito?. school project po gagamitin.

[@sydneybalatbat]

Sige po pero kindly see the comment section, there are accurate suggestions po from a hotelier that will be a great help as well! :) Thank you po!!

[@Liliblink4]

Is this Receive and Process Telephone Reservation? Thankyou

[@sydneybalatbat]

Yes po

[@Liliblink4]

wow this helps me po for my activity salamatt po nakakuha ako ng idea 😊

[@josephnaps3882]

I love you salamat haha ❤️

[@kissesannpatriciaguibijar6414]

can i have a copy of ur script ate?

[@Vlogger_Bhaktapur]

how I apply in your school

[@sydneybalatbat]

Send a message in our Official FB page - College of International Tourism and Hospitality Management - LPU Batangas (facebook.com/lpubatangas.cithm/)

[@ericaesperanza953]

Hello po Can i use your video po para sa Activity namin?

[@sydneybalatbat]

Please include proper credit po :)

[@kurtstephenmariano1774]

gwapaha oy

[@rovicacuna5254]

Nice

[@johncarlomesina6993]

this video po is very helpful pero di po ba 3rings before answerings telephone calls

[@sydneybalatbat]

Hello po, as per my professor po, we do not have to wait for 3 rings before picking up the call. As much as possible, we have to answer promptly. 3 phone rings is just a standard or maximum time po. Thank you for the appreciation po, God Bless nd Keep Safe po! 💛😇

[@malouressantos3428]

The agent is using a wrong tone when she is asking the costumer,its Like she is reading a script

[@sydneybalatbat]

Thank you for your opinion :) theres always a room for improvement and this will help me po. Stay safe

[@lei5344]

Do you have a special wish?

[@jhunmararobobshm-1b63]

😎 cool

[@rosejoycencruz7893]

Can we used this po sa performance task ng anak ko, same with check in at check out videos nyo po :)

[@sydneybalatbat]

Sure po 💛☺️

[@aliyamir9980]

very nice 👍👍👍

[@sydneybalatbat]

Thank you! 💛

[@lucky5528]

Switchboard operator po ba to?

[@sydneybalatbat]

Handling a reservation call po

[@rondanielmangalili4451]

nice preformance

[@sydneybalatbat]

Thank you po!

[@kulit2557]

thankyou for sharing napaka helpful.. Rizbert Sal

[@sydneybalatbat]

Happy to help you!

[@njlbs503]

😇 Heaven

[@emoterangaunthie1634]

new freind frm davao stay safe

[@sydneybalatbat]

Stay safe po

[@user-fj8yw5bm9i]

Kainis ngaun kolang to nakita kakatapos kolang mag video malapit na matapos ung edit💀

[@sydneybalatbat]

I know its still good :)

[@jeanjehopejovita1901]

ate sydney will you please help me with my task? 🤦‍♀️🙏

[@jeanjehopejovita1901]

actually i already did this reservation call, because our teacher in FO suggested your video this one, and now i am going to do the telephone operation where in to execute the proper spiel used and proper screening the scenario of in house gave permission to connect the call,

[@sydneybalatbat]

WOWWW THAT'S GREAT!!

[@TripleRS2024]

Don't get offended, but you should work on your pronunciations and intonation. You don't have to imitate the flight instructions announcement voice, instead have a more conversational but professional tone, since your are conversing with a client.

[@Joseph19620]

Sobrang layo sa katotohanan . Hahahahaha

[@justinestremos9316]

pano po maging mangmang JOSEPH A. RAMOS? As you can read or see in the description in between the video and remark section it was pointed out in the last statement of her that it was for educational Purpose only, are you out of your mind when you can't comprehend simple reminder. kaloka