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How to troubleshoot or setup/pair starting with a force hard reset Bang & Olufsen / B&O BEOPLAY H9 3rd Generation bluetooth Headphones/earphones to factory default settings if it is not working/pairing or not connecting or if it is frozen or not responding, the factory reset is a good troubleshooting step. You can also restore the factory settings to setup your device as new. Found in the Bang & Olufsen / B&O BEOPLAY H9 3rd Generation Headphones user manual.