Why Matt Moreman doesn't give a crap about detailers(and other truth bombs) from Mr. Obsessed Garage

[@jaysonweber8085]

This is great. I appreciate his honesty and the fact that he didn’t hold back on telling the truth!

[@mynsxt6]

I agree totally, the truth is seldom heard especially in the media unless you seek it out for yourself!!!!!!

[@HawkProDetailing]

Yessir! Can't deny he is being Matt with no filter 😂

[@hamann8070]

My Kranzle showed up damaged and they sent me a new one the next day. You still have a warranty provided you didn’t abuse the machine. If it’s their fault, they will fix it. If you abuse the machine or misuse it, then it’s on you. That’s what he’s talking about.

[@zachartzler]

I think it’s funny how he says he doesn’t focus on customer service, yet it’s been really great to me in my experience.

[@Twiztid_Metal]

Then you must an educated individual. Though I've only ordered once, I've had no negative experience either lol.

[@Twiztid_Metal]

@Bruce Leeroy Interesting point, I might go back and watch some of the paint correction vids from his various build series to see if I notice him doing that. I'm a skimmer on his long vids, so I definitely might miss things lol.

[@gdelete8098]

Thanks for the interview. I think Matt knows his audience very well. I like his channel because he spent the time and did a lot of the hard work already by evaluating the products. It's packaging the information so you don't have to start at zero with your research.

[@HawkProDetailing]

I just watch his business grow and think...this guy is resonating with people, and I definitely respect his success. To be honest I love detailing products and achieving fantastic results, but being in the trenches every day can be a grind so I wouldn't mind his gig 🤣

[@functionaldoc5054]

Matt is always transparent more so than most people and he serves himself. Do what love and love what you do and find people to pay you handsomely.

[@HawkProDetailing]

Yessir

[@davidsimmons2871]

Matt is the World's greatest Narcissist Salesman. He is the P.T. Barnum of our generation. He sells other companies products while preaching to "always honor the source". The man is a marketing machine and a genius about finance and making a profit. For example: He sells plastic buckets for $600, his followers buy buckets for $600. He has multiple giveaways for people with a lottery ticket mentality. He takes the profits and buys Porsches and $1.7M homes. His followers life vicariously though him as if his life was theirs, yearning to buy pictures of his cars and hopefully see a picture of his new house. Matts power of persuasion is almost unequaled. He sells people high end stuff that they likely cannot afford under the premise that it somehow makes them elite. Matt chides people not to be losers or to get a better job. The same people buy his t-shirts with similar catchy sayings. The man is a genius.

[@HawkProDetailing]

He is pretty dang smart. I had no idea he had 20 employees now...to me thats a big deal... It was interesting to hear that he got an engineering degree...haha no wonder he is so good at tweaking and fixing and customizing this stuff

[@number1pappy]

I for one have never even insinuated he was not smart. Matt is obviously a narcissistic ass! That can't be denied. Hell he's even admitted it! You have it wrong. Its the people who follow or buy from him that I think are idiots! What Matt is doing now is just marketing. He pays people alot of money who tell him how to act. His "act" actually works. Again its his followers....smh...

[@davidsimmons2871]

@@number1pappy It's quite amazing. Almost every video he refers to people as losers and douchebags. Las Vegas was built on the illusion that you can win in raffles, lotteries or any other game of chance. That's why gambling is called a "fools tax". How many "giveaways" do you think Matty has bought merch to enter? He's too smart for that. He has almost a cult following of people that may shave a circle on top of their head (assuming they don't have their own bald spot), wear OG shirts with lime green untied tennis shoes while they pick up empty pop cans in their apartment complex parking lot in OG buckets, while launching snot rockets. The previous sentence was too long, feel free to call it Janky.

[@FrostyAMG]

I agree, Matt is definitely narcissistic. Never bought anything from the OG store, and never will. He sells people on the 'being elite' by buying into his OG brand and way of living, with the 'price is not important to me' mentality. Many do sip the OG kool-aid, but I'll gladly pass.

[@brokenSnake]

​@@davidsimmons2871he has about a thousand or so extremely loyal, ready to go to war, customers

[@trustnoone4788]

This guy honesty is what has make him as big as he is.

[@allenedmonds2010]

You have nothing to apologize for and you were right to call Matt out. If OG is engaged in e-commerce, whether retail or the internet, it's not too much to expect some service after the sale; or at least, some help with contacting the manufacturer. Perhaps, OG should disclaim his policy of "you're screwed" if something goes wrong more prominently on his site. I like his honesty and appreciate the research he's done, but his attitude reflects a certain selfishness that consumers do not deserve. Afterall, it's customers who keep him in business.

[@RogueScum]

The smart ones keep him in business. The ones who get upset (not saying you) with what and how he explains how he runs his business, those types of people shouldn't be buying from him. I'm a strong believer of "the customer is not always right" and hes always said in the past that he does what he does with the understanding that you, the customer/consumer, is not stupid. But alot of the headaches he's had to address come from people who unfortunately are just plain stupid and have this self-entitled mentality that's been coddled by these big companies who bend to the customers will. And usually sells sub par quality products.

[@paulbondy9077]

@@RogueScum Nordstrom doesn't make 99% of what they sell. Home Depot doesn't, TireRack doesn't, Autozone doesn't, etc. etc. There's nothing special about the fact that he sells something that he doesn't make. If you're going to sell these things, even if you don't make them, part of the challenge is servicing the customer. Matt's "we get you 97% of the way there" really translates into what Allen said, which is if something goes wrong, you the buyer are expected to fix it. Which runs entirely contrary to the entire premise of the sale which is that you believe that Matt knows more about this stuff and has researched this stuff than you the consumer does, and you're putting your trust in him. NOT that you are an engineer by trade, can fix things, but are too lazy to test different products. We are trusting Matt's skillset to recommend a very good product. So that doesn't mean everything has to work perfectly, but if something is wrong he needs a mechanism in his business to fix that. Service must be part of any successful business plan IMO, and right now that's the missing link for OG. They will get there, but for now it's caveat emptor.

[@RogueScum]

The issue he's bringing up though are the entitled douches are order a pressure washer and months down the line (especially when they're using every single day) are running into issues that wouldn't be up to OG or even the manufacturer cause its a machine with parts, parts that can break down, parts the need maintenance, no different than someone who buys a new car and gets mad at the dealership when their warranty is up and holds them responsible. We live in a world of too many people believing "the customer is always right" and catering to the customer, well even I as a customer, think its trash, although I very much see myself as a prosumer and do the research and make smart decisions when buying things. Hes gone on record saying, and its on the site and the confirmation emails after you order something, if something is broken or damaged during the shipping process, contact them and they're make it right. But we can't enable the motion of wanting "customer service" because you're not smart enough to figure it out, know your stuff, or even just have common sense. The assumption is that you, the customer, are not stupid. Period.

[@paulbondy9077]

@@RogueScum That wasn't my experience with my OG purchase at all, and the service portion of a business goes beyond those things broken or damaged during the shipping process. I can't speak to who Matt was referencing...you'd have to ask him.

[@madwax1360]

Yes! Matt in his rawest, purest form!

[@TerryWilsonModels]

Not anymore!!! Now he’s about sales!!!! If he can make a buck he will. Complete sell out!!! You can no longer go to his channel and get an honest review.

[@cameroncurtis2429]

Say what you want about him, but I love this guy

[@MrAumbra]

OG provides the best and the most useful items for car care/detailing. It’s also a little misleading that OG doesn’t provide customer service or stand by their customers. I have bought many items from OG and any issue I have had they have addressed fully. Matt also provides a lot of product information and tutorials.

[@brokenSnake]

Oh you're one of his customers...

[@voltage80x]

He’s a curator pure and simple

[@masaoke22]

@Bruce Leeroy OG Museum :D

[@Youthman]

Great interview Nick. I love how Matt never shy’s away from what he believes. Definitely a fun interview to watch.

[@HawkProDetailing]

thank you! It was a fun interview

[@kennethisaac3799]

If Matt walked into my garage and saw my Maxshine polishers and water based detailing products he would probably have a stroke! Works for me though.

[@Jessersadler]

ya, so far removed from reality. Are the better products/process out there. . . sure. Are the results worth that extra though? We're not detailing super cars. Also, science ignorance on Water based vs Solvent based. Almost all paint base coats for vehicles are water based now. Technology progresses.

[@KWW0321]

@@Jessersadler Agreed, so many good tools to choose from. I love my Rupes tools especially the pneumatics and SATA guns for paint but similar results can be had with way cheaper tools. Not sure about the waterborne basecoats, atleast not here in the states. When house of kolor and tamco switch over to waterborne I'll make the switch.

[@remus421]

If he's not a retailer,and has no customer service, If i can buy this product from somebody else for the same price,WHY should i buy said product from HIM?ALL businesses should have customer service,whether you sell retail or to professionals.Being from a professional Money manager position i would think he would know better.

[@HawkProDetailing]

I thought this exact thing when I made that video originally...but the way he explained it in this interview actually made me a convert. He does provide plug and play to a point...and then says its time grasshopper to go out on your own and figure things out for yourself 🤣

[@ObsessedGarage]

If you don't understand what I am talking about then I'm glad you aren't going to buy from me. I have better support and a group of trained people with more knowledge about the products I sell than any place in the world. What I am not is going to pretend a product is perfect and get bent over by entitled consumers.

[@RogueScum]

You probably live your life thinking "the customer is always right" XD

[@simplysimplemobiledetailin529]

@@HawkProDetailing But as he said, that’s what KZbin is for. If you can’t get help here or on Google, then maybe HE can help you 😳🤓😬

[@davidsteckley8846]

A mechanic doesn’t use cheap tools from Walmart. They use Snap-On, Matco, why should I as a detailer use Walmart consumer products.

[@golf007sd2]

This was straight-up RAW and I love it. Great job on letting Matt "do his" thing and allowing us to decode it on our own. Cheers Mate!

[@rheijne95]

I'm really loving this new style you got, Nick! I don't know how you did it, but you got Matt fired up! And I like it when Matt's fired up, even though I don't agree with some things he says, I absolutely admire how he carries himself and value his views. Cut the bullcrap, tell it how (he thinks) it is!

[@HawkProDetailing]

Thanks Rick! Yeah we are trying to up the quality of our videos for sure...next step, I should mic myself up during an interview like this 🤣

[@DetailingandtheBeast]

KZbin is screwed. I watched this yesterday, and now I'm getting recommended videos for the "sunjoe" pressure washer... I'm from the UK, never even heard of sunjoe as a brand over here.

[@HawkProDetailing]

Lol. I mentioned it and so did Matt. KZbin known exactly what is said in the video because their fancy technology hears every word...we don't physically add the subtitles....so anyway, its not crazy to me that you watch a video like this with sunjoe and pressure washer mentioned lol and then u get that recommended

[@ababab589]

You might choose to disagree with Matt but you can’t dislike someone so honest about his opinions and business.

[@HawkProDetailing]

100%

[@ptfitness7392]

It’s not so much the message it’s the delivery. When you package a relatively sound message in a crap way most won’t ever hear the message 🤷🏾‍♂️

[@timkinley1779]

@Bruce Leeroy Dang Bruce. Did Matt do your old lady? Geez. Grow up. We get it. You are simple minded.

[@ababab589]

@Bruce Leeroy sounds like you need a OG bucket package !

[@ghc7910]

Matt: “I don’t want to sound selfish” Me: too late Matt !

[@RayNLA]

Great interview.I really respect Matt and he’s helped me learn a lot over the past 9 months. I think that graphene products do have something that’s a step above the run of the mill ceramic coating. Mainly in the area of lasting durability. I suspect that Matt will see the value of graphene products sometime in 2021.

[@orangejuicejones571]

By far the best interview in in the last few years!!! Hawk Pro you nailed this interview!!!! Matt is awesome, he has a very authentic look on life and what is valuable and how a person should approach their passion for something!!!!( Stop looking at cost and start looking at value) Awesome!!👋👋👋

[@no_lft_shft]

The active unit he has on his site is pretty awesome. It's performance is pretty damn impressive. Active is releasing the 2.0 version 2.0 for GPM July 2022. I'll be buying it when it comes out. Price point they said should be 300-350.

[@d.w.5551]

The No Phone # is why I bought from him once, Never again.

[@HawkProDetailing]

I felt the same way at the time...I was like, can't I just just talk to somebody?!

[@GoebelsDetailshop78]

100% I respect Matt and his views !!! Straight forward

[@predatorpwr]

Matt is a legend, and he’s right, the people who support him don’t give a crap about any of that bullshit. Plus we have a lot of shit going on.

[@1kontrabida]

Cool video and thank you for posting! Here's my take I view Matt as a disruptor (in a good way) in the detailing world and got a simple thing as washing your car become an experience and got everyone in the detailing world going after the same thing, he presented products not everyone knew or not on their radar now is the best thing ever, for a short time he was able to change and or made everyone aware of whats going on in the detail industry, the one thing that always stuck with me with Matt is when he had a video explaining something and his main point was "Respect the source" which is true. At the end of the day and with whats going on in our lives right now we have to be able to filter the good and the bad and make a conscious decision to pick which works for us and we cannot fault or name call anyone like Matt as a narcissist or narcissistic for expressing something he's passionate about. He has a strong personality which make people a little bit intimidated ( i was when i first saw his videos) and that has been the issue that some people point out but if you watch his videos you will understand more about the person and i came up with a conclusion that he simply just being like everyone else...human meaning he has highs and lows, passionate and determined on something he truly believes, won't you be like him if u did? it goes to say he represents a little bit part of everyone of us that wish we could say or do but couldn't or didn't just like anyone who's reading this lol. jmho

[@brokenSnake]

He isn't disrupting anything, dude. Literally every detailer laughs at his bs

[@1kontrabida]

@@brokenSnakeholy $h!t I looked at my post and it’s longer than I thought it was 😅 anyway back to your comment, I’m curious as what other Detailer’s think, why the resentment with Matt besides from the obvious?

[@kbstoy1913]

31 minutes of my life I`ll never get back.

[@nathane2243]

Great video. Detailing is a sales business. The key to wealth is to invest. Invest in employees to put money in your pocket. You won't go anywhere long term flying solo. You need to open a shop, and hire people, Offer window tinting in shop and mobile etc......opening up windows to other opportunities. This will create wealth and you'll go from 80k a year to 160k+ easily a year. As the owner, you can focus on growing your business and leave the grunt work to your employees. So many people are in their comfort zone, that they're scared to take that next step to success. Scared that they won't make it, the business will fail. Anxiety plays a big part of this and it will always hold people back. The detailing business is so saturated with products. 99% of products are the same thing with a different label. Every single product gives you shine and gloss. You don't need to spend thousands on products. You can do professional work with products from walmart. These product companies pray on those who are OCD, and they will chase and chase the next product spending thousands where they can actually open up their own retail store selling products. It's insane! Remember, detailing was around before most of you were born and look what they worked with for awesome results. They didn't need foam cannons and 2 bucket methods etc....Marketing

[@barrycook8116]

He is so right. Most detailers cry and complain about customers saying you cost too much. Yet, those same detailers are cheap and complain when products are too expensive so they use cheap products on customers car. They are too cheap to buy Rupes polishers to save a few bucks.

[@HawkProDetailing]

Sometimes that is true and I find myself trying to get cheapest option or deal. I guess the difference is we provide a luxury service to those with disposable income....and we are often blue collar ... working our butts off with manual labor trying to survive and maybe even run a profitable business some day. So I am definitely *not* my customer. I'm all about value but sometimes comparing us being cheap to our customers being cheap feels a little unfair

[@olivertaylor4779]

@@HawkProDetailing Totally agree, most people just want a clean and shiny car, that's why cheap hand car washes are so popular (here in the UK anyway) they don't care how it's done or what make of polisher you use. I'm a DIYer at heart and I get more satisfaction of building or repairing something myself than just buying a new one.

[@Class1Adventures]

Never seen anything like this. Brilliant interview and insight. 👏

[@HawkProDetailing]

Appreciate you watching!

[@mattmerwin3842]

I like his views on ceramic coatings.

[@HawkProDetailing]

No shortcuts to superior results right?

[@mattmerwin3842]

@@HawkProDetailing by now coatings should be available to anyone. They're getting just as easy spraying a spritz of sealant down 😆

[@HawkProDetailing]

I think it's already happening for sure...

[@Malborex]

I just love your Video already for pronouncing Koch Chemie right. Greetings from Germany!

[@HawkProDetailing]

Vielen Dank! I lived in bonn and mainz for about 7 months and minored in German...so I might be a little biased toward koch chemie🙂

[@Audittr2108]

Not sure about his attitude that if you receive an item from OG that’s faulty, you have to fix it!

[@simonmillar9161]

that's not legal where we are not sure about the states are with consumer law

[@ObsessedGarbageDotCon]

New giveaway info: www.ccul.org/index.php/all-the-news/1536-sweepstakes-or-illegal-lottery

[@El-Padre-Rafa]

honestly this is inspiring! TY for make this interview! God bless you!

[@DrivenHard]

I absolutely love this point of view on this!! His philosophy is bang on!!!

[@DrivenHard]

@Bruce Leeroy have you actually watched his channel and videos?

[@DrivenHard]

@Bruce Leeroy the fact you think he only has worked on 7 cars shows the lack of understanding of this discussion you have.

[@DrivenHard]

@Bruce Leeroy no like I mean you don't understand what he is about and what is he doing for the passionate bunch who just love cars and taking care of them. Its all good man, just watch other ppl. Let Matt do Matt. He's not harming anyone

[@DrivenHard]

@Bruce Leeroy and that is why ppl love him. He's taken all his experiences and shows all other DYIs what works for him and what he loves. Gives them tge opportunity to purchase products he loves and shares it all. Not sure what your issue is with that though. Thats just what I am not fully understanding

[@maggiealena]

If you do love it, don't get in it! Simple enough. That's as honest as one can be.

[@HawkProDetailing]

Fair enough

[@mikeburr114]

Wtf is wrong with the audio?

[@keith38able]

never have understood the whole beading water thing? Most people don't want water spots on their paint but yet you apply products that are designed to make water bead.

[@HawkProDetailing]

I think water beads look cool...but I hear what you're saying...especially on dark paint! Panel gets hot and water spots are almost a given

[@notta3d]

I love Matt. I really feel he tells it the way it is. That's what he has going for him. Most people get corrupted by sponsorship eventually but as of now I feel Matt has held true. As I said his unfiltered honesty is what makes Matt Matt. Going to be a sad day if he succumbs to the pressure. Many people have tried to stay true bust most have failed.

[@brokenSnake]

He sells you p&s beadmaker....

[@BruceSWeinberg]

Just catching this video. I buy from OG (not everything), but what I can say is that Matt and OG has made my life better. I purchased the Active 2.0 ultimate set up and it made detailing my cars so much more enjoyable and easier. Everything works flawlessly and was a seamless set up because he did the work to curate a great solution. No. I haven’t bought the $300 buckets because I don’t see the need. But yes, I’ve bought high end stainless quick disconnects because they are truly fantastic to use. Unapologetic Matt - yeah, he can be offensive, but I share his mentality to find the best of the best.

[@joevanseeters2873]

Good conversation. Matt is the real deal. He has a lot of respect out here in the real world because he is one thing above all.......HONEST. Whether you like it or not, he tells it like it is.

[@brokenSnake]

Sheep

[@Maverik259]

Have we already mentioned that’s not how we pronounce “Koch”? If now Matt talked to the Germans and found out it’s pronounced as “Kosh”

[@jamesbaggaley1460]

And its Chemie (pronounced Kem-ee). Who tf thought of 'shemie'...?

[@burgholte]

I‘m german and his pronunciation at 1:27 was actually quite accurate

[@brokenSnake]

Koch chemie sucks anyway. It's a Carpro ripoff

[@asaholey]

Good stuff is good but good staff is much better. They're customer service is bad. No email response still waiting for my order almost a month.

[@pighater951]

Matt your wrong😲😂😂🗣️🗣️🙄👀

[@mattcaser6581]

Excellent ! I watch both you guys youtube channels. He is an "unfiltered" kind of guy, which is one of the reason I watch him.

[@opie7257]

Obsessed Goof. Many others that are more impressive and better. He's WRONG many times over.

[@RogueScum]

Like who?

[@leora6023]

@@RogueScum just about all of em except maybe 2-3?

[@RogueScum]

@@leora6023 Piss poor response. Try again. If the words he speaks and the the way he does his thing (which obviously makes him money and on his own terms) triggers you, you're the problem, guy XD

[@RogueScum]

@@ObsessedGarbageDotCon You must the dummy Matt mentioned who just goes out of their way to bash on him and knows more about him than he does XD And hope you know your link means nothing. Giveaways from OG are based on purchases the customer does. They're not paying for the giveaway, they're paying for their items and the value of what they spend gives them entries into the giveaway. Unlike buying a lottery ticket, in which you're paying directly for the chance to win. Not to mention he has to get a Bond with the state to do these and it gets set up with a lawyer, and the value of the giveaway, which gets documented, really is just a tax write off up to a certain amount and really just allows him to make these builds and someone benefits from it. (of course the winner pays taxes on it, exactly on that show that everyone loves- The Price Is Right) Learn a thing or two, guy.

[@ObsessedGarbageDotCon]

@@RogueScum Daniel son. You are free to call me whatever you like but make sure you don’t forget I am right. As painful as it might be you should check the facts. It’s so weird how you guys are so quick to start name calling and then just run away or block people when facts are brought up. If you are good with your idol running illegal activities more power to you. Not sure why inquiring and asking questions gets you so triggered.

[@weaverdetails4747]

Great interview. Matt is at his best when he’s ranting about things he dislikes. I too also am not handy at all which is why I bought a comet pressure washer from OG because it’s no maintenance but higher quality than a sunjoe/green works etc.

[@HawkProDetailing]

Do you like the comet? Yeah I loved his honesty

[@weaverdetails4747]

@@HawkProDetailing I love it it I use it for both my cars every weekend and I’ve had it for over two years.

[@Detaileddesignsautospa]

Oh Matt... come on man. This is not the person I spoke with 3 years ago at GT Smokie's event. 20:05 -because sometimes the simplest is not the best and because for the professional who is paid to create a solution for a private owner plays by a different rule set than an online retailer who does not have a telephone number; we must support what we sell and "the best" is, many times, not the most simple nor a solution which can be distributed to the masses as the masses seek are seeking what is simple and "dummy proof" . 20:11 so the concept of simple = "it sucks" applies to pressure washers but not coatings? IIRC, you expressed the concept of how more expensive and demanding pressure washers are worth it, yes? But a coating product that contains a far higher active ingredient that requires proper training on the use of the product "sucks"? 20:20 -"why would you do that?" because it's a superior product, end result and protection. 20:25 - I was under the impression that you promoted and curated said "holy grail" products? Is it a stretch to observe that you can't profit from products you'll never be given access to and this could affect your opinion on the subject? 20:30 -I agree in some ways. Ironically, sometimes folks are prepared to use a "wet towel", using a product which requires being vetted prior to being being given access to ("corner cutters" need not apply....) and a more complex application process with a pro-only coating such as Modesta to achieve the exact results you want to reach. 20:07 -"coating" is just a word. But when it comes down to the nitty gritty, the good stuff is not the easiest to apply anymore than the best engineered powertrain is cheap nor simple. The cars you purchase are not simple in this way and definitely not "cheap"/"easy" by and large. Stick to your guns brother, honor your original OG concepts and you'll see you're using some doublespeak. For posterity's sake I want to make it clear that I am not suggesting an OTC coating product can't satisfy the needs of a DIY'er. But one can't say that "the best" is not the most simple while simultaneously saying "more complex is crap" without an intrinsic conflict of interest. 19:58 -I'm going to leave my comment with this quote.

[@TannerRE]

given you have the KZbin channel, you should really become an OG affiliate. end up getting the Kranzle package for free.

[@HawkProDetailing]

I didn't even know the program existed lol

[@TKsw191145]

Man your an amazing interviewer. Your like a professional journalist. Thanks 4 the videos.

[@henryfreeman6113]

Kinda clickbait title ngl😶 I was expecting different 😂

[@HawkProDetailing]

🤷‍♂️

[@ryeguy88]

@Bruce Leeroy He builds a ton for customers. and I think he's done close to three for himself already...

[@TheFi1thyCasual]

Matt's great, mad respect for how and what he's building.

[@jessemoreno7254]

Matt your wrong!!😆

[@jakeisaac5139]

You’re **

[@cheferman65]

The real honest truth, BRAVO Matt! You want to be spoon fed or coddled, go ask your mom. You either get it or you don't and if you don't 🤷🏻‍♂️ Not my circus, not my monkey. Happy Thanksgiving to you, your family and the crew @OG. Chef NPG

[@Twiztid_Metal]

"Not my circus, not my monkey" - thank you for this wonderful saying on a Monday.

[@CP-rm7rz]

Price and product quality are critical components of value. The BEST is not necessarily the highest price product. My $10 303, Esoteric buckets work very well. Collinite, Optimum Opti-gel, Stoner Invisible glass, P&S line, McGuiars are EXCELLENT VALUE PRODUCTS. If the objective is to capture 20% of a given market, price may not factor into the purchasing decision criteria. I suspect pressure washer analysis project was plebe outreach. The business model targets a higher, more free spending demo. Free markets for free people

[@simplysimplemobiledetailin529]

Hey Chris! Totally agree with your comment. You have an IG account?

[@SpotlessWaterGuy]

Great interview Nick. As an owner of the Kranzle1322ts I think it’s an amazing machine. I really care about how things look and the Kranzle is another piece of functional art in my detailing arsenal. Matt’s no BS attitude can rub some people the wrong way but he’s being honest :) I see some people disagreeing with his max shine comment, that’s the beauty of opinions. If it works for you great if not that’s ok too. It’s ok to disagree at the end of the day. There is more than one way to tie your shoes. Awesome job here what a cool interview.

[@HawkProDetailing]

Thank you! I'm still dreaming of getting my kranzle one day🤣

[@brokenSnake]

Kranzle is a bullshit machine.. These guys worship it because it's German made and "can't be" a bad machine

[@AndySantiago-yd5lh]

Matt just called me an Idiot cause I got a maxshine polisher 🤷🏻‍♂️

[@Wofski]

Hell yeah!!! Good stuff Matt!!!!

[@dayday2x14]

i wonder if matt would do a mobile detailing van setup giveaway like he does with garages...that would be perfect!

[@ionelbanu4451]

Unfortunately, he's not about the "process", he's about the tools and that's it...

[@p5tom]

Wow...not a good human at all. Without a solid customer service a company really has no ears , no soul & no "values". You don't have to hand hold customers with problems but listen, maybe care and stand by them, trust, respect. Like Matt said it is his "side hustle", that says it all. Sure his business model that appears to attract customers with no brains, guess that is true. Now as Matt says, they just want a solution ( trusted? value?). And boom you buy a "solution" from his "side hustle and somehow you have a problem. Matt states: he does not care, it is not his problem, figure it out - go away, he doesn't care nor have time for you while he is playing with someone's "revenue generate side hustle solutions" hard earned money. Wow, I heard enough & stopped the vid right there. Now I have brain and I can find my own best value (& a company that cares) without the Matt cya tail light warranty (once the tail lights are out of sight, so is the warranty) . I would never throw down any cash his way, not one buck. I wish his sorry azz customers the best of luck. Buy something you can fix ..lol..good thing he does not own a new auto dealership.....

[@XtremeproDetailers]

Great video Straight to the point very honest

[@worlow1841]

You're the first guy I see that pronounces Koch Chemie right!

[@dommy114]

Except he's pronouncing it wrong...

[@worlow1841]

@@dommy114 as a German i can safely say that he is pronouncing it right

[@dommy114]

@@worlow1841 You are wrong.

[@worlow1841]

@@dommy114 are you even german?

[@dommy114]

@@worlow1841 🤣🤣🤣

[@kurtashbaugh1263]

Not meant for everyone but damn this is good for those of us that resemble Matt!

[@Daviddear30]

Matt's channel is awesome. I have an AR630TSS from him with his hose, reel, gun setup. It's an amazing combo

[@scottmattern482]

I want to not like Matt, but I accept his point of view and he is usually correct. Always ends up making sense.

[@HawkProDetailing]

Right?! I think that's what people are getting out of this video and I love that. People respect that he is unequivocally him in a world of so much spin and half truths and obfuscation. Matt is Matt...and like he says if you don't like him...he doesn't care 🤣

[@jamesarmitage8399]

Best of the best...obviously not including himself in the elite detailers! All about the marketing/money side now

[@Logan-te3iq]

Matt has a great point

[@JimmySSuccess]

Someone is full of something

[@HawkProDetailing]

Lol

[@blake8297]

Matt is such a cool guy, really has it figured out. Probably offends a lot of people though.

[@HawkProDetailing]

And as he said in this video...he doesn't car what you think lol. He just cares if he's wrong

[@cleanerdetailsllc7789]

I forgot you're a weatherman ☺

[@zachmauro744]

Best and realest video! Transition is key like he said!! This is raw and awesome

[@Twiztid_Metal]

I really agree with Matt on all fronts, from how to pivot out of detailing, customers needing to take responsibility in some circumstances, focus more on providing value than price, etc. Slowly have been starting to view him as my mentor.

[@HawkProDetailing]

There's a reason he has been so successful...and that tends to draw in haters especially if you unequivocally speak your mind

[@Twiztid_Metal]

@@HawkProDetailing being a minority living in the US, I'm already adjusted to receiving hate from people, whether they know me or not. I'm chasing success and my financial freedom, not to appease everyone.

[@MrDroid0518]

Melting snow flakes left and right Love it

[@HawkProDetailing]

Lol

[@mattcaser6581]

well put !

[@ptfitness7392]

I honestly still to this day do not understand he appeal for this guy? The excuse that “I’m just being me” doesn’t cut it for me, he is past that point and just comes across as arrogant for the pursuit of ‘being right’?

[@timkinley1779]

Never thought of Matt as argumentative. Probably doesn't care enough about other people's opinion to argue with them. I don't understand why keyboard warriors are interested in pointing fault at others. Do you need to bring others down to make yourself feel better? Kinda sad.

[@Matt_SC1]

Great interview! OG inspired shop upgrade maybe?🤷‍♂️ Just a few things, your shops pretty cool. 👍

[@HawkProDetailing]

Shhhhh🤫 We are moving into a 4,000 square foot shop in December.... maybe Matt can come out and pimp my shop?! Lol

[@doriansorzano]

This was amazing!!!!!!!!!!!!!

[@HawkProDetailing]

Lol he says what he thinks. I like that

[@doriansorzano]

@@HawkProDetailing we need more of that in the detailing world. I really appreciate that he said to use detailing as a means to get somewhere else. I love what I do but not thinking long term can turn out bad for any of us.

[@coryward2882]

Nothing but facts! Love it!

[@RaldasDetails]

Awesome 😎

[@HawkProDetailing]

Thanks 🤗

[@GoebelsDetailshop78]

Awesome video !!

[@RaldasDetails]

@@GoebelsDetailshop78 yep!!

[@billpear1]

This interview earned you another follower!

[@HawkProDetailing]

Thanks man!

[@HawkProDetailing]

Anybody else you want to see interviewed?

[@austinhyer]

"People overrate products and underrate process"

[@henryfreeman6113]

Lmao I can’t wait for the comments here😂😂

[@HawkProDetailing]

I'm interested to see what people think lol. Its actually a really interesting interview 😀

[@henryfreeman6113]

@@HawkProDetailing I remember the old video where you told ur experience with the pressure washer 😂 nice to revisit those comments🤣

[@1stfrompuertorico568]

@@HawkProDetailing I understand him because I do a lot of fixing up or streamlining processes too besides providing solutions in my job and documenting all. Always great to watch people thinking out of the box. You have to invest in good things but not overdoing beyond your budget, it's a baby steps process and goal extending to do a better job. Sometimes with a less expensive product we hit it good but all must be tested to see what works and that's what he is streamlining like you do as an expert in carpets.

[@HawkProDetailing]

I'm not handy at all...and I spent a lot of money so it bummed me out. But I've learned a few lessons since lol

[@1stfrompuertorico568]

@@HawkProDetailing Yes, that happens but tweaking things is what helps you streamline and you come up with a great way to do things. I think is what the goal is and that helps you make a great job within your budget so later you can get better equipment or products, even hire people so you don't need to keep doing things because you learned how to delegate and keep your business growing.

[@sonicbluecoupe]

I personally can’t stand to watch him. So cringy and thinks he knows everything, and is above you because he has more money.

[@HawkProDetailing]

If there is one thing I've learned about Matt after posting this video...it's that just about everybody has a strong opinion one way or another lol

[@ObsessedGarbageDotCon]

New giveaway info: www.ccul.org/index.php/all-the-news/1536-sweepstakes-or-illegal-lottery

[@johns.8530]

I’m brand new to real detailing. Stationed in Germany and bought a brand new 2020 Ford Explorer ST. To me, Matt is very cocky but knows his stuff. I will buy a Kranzel from Him when I return back to Lake Mary. Nick, not sure why you apologized, you are entitled to your own opinion as is Matt. Good interview though. I am impressed with Matt’s attention to detail. He has done the leg work and saved me a lot of time testing products. Not sure who this Leroy clown is ether. He seems like a tool. Talking trash about someone’s medical condition is a low blow. You must really dislike Matt or have nothing better to do.

[@HawkProDetailing]

Hey John, I've tried a lot of different products and line ups. I love owners pride eco wash for rinseless washing and their ceramic detailer for your last step protection. Everything else...koch chemie lol

[@johns.8530]

I don’t spend time researching people’s disabilities unlike you. I really don’t care and doesn’t change what he says. As for “real detailing,” I’ll break it down Barney style (AKA Dumb it down) for you. I used to just stick soap in a bucket and wash my car. I have learned a little more now watching videos from these guys and ones like Pan.

[@johns.8530]

I’ve never heard of Koch Chemie but it seems like it’s a German company? I live I. Germany now so I’ll be checking it out. Maybe I can get some good deals on it here.

[@johns.8530]

Thanks for reminding me to change my logo, I quit watching all those losers when they disrespected our country and flag. You must be at least 16 years old based on your comments so I won’t hurt your feelings anymore.

[@BorndetailersTv]

Great again nick he needs to make you partner doing og vids .

[@bluestonemetallic7]

.....so, what was the true purpose of this so-called video clip from this unknown small-time detailer? This dude (OG) is just too opinionated, and the items that he is selling are definitely overpriced when compared to other vendors out there.

[@ineedabubble]

Unknown?? You sure about that.

[@bluestonemetallic7]

@@ineedabubble just to clarify....I was referring to this “Hawk Pro Detailing” individual (in the 1st sentence). Never heard of this small-time detailer before.

[@simplysimplemobiledetailin529]

There’s always a niche no matter how small just as he says when he compares himself to Pan 🤓

[@Redmon05]

Truly inspiring.

[@HawkProDetailing]

I just watched this again lol it's about 1.5 years old. I enjoyed listening to this a lot! man...time flies

[@Redmon05]

@@HawkProDetailing KZbin recommended it to me yesterday. Never saw it until then. Great interview and very inspiring.

[@TotalDetailing]

Great video Nick. This really gives everyone clairity on Matt and his unique position he's in. Thanks for this.

[@HawkProDetailing]

yeah man! I tried my best to grab attention off the top...but after you get past that I felt like it was a really instructive interview so I felt good about it. Matt has undoubtedly shared all of this before in his videos, but it's sometimes nice to have an outside party tell the story. For me, I just asked him about things that were interesting to me lol

[@JoseRodriguez-np7rl]

JOE UR CAPRY DRIVER.

[@willjam465]

Am I the only one that when he says Koch Chemie sounds like he has a bunch of phlegm in his throat and trying to clear it out?

[@HawkProDetailing]

German is a guttural sounding language my dude🤣

[@willjam465]

@@HawkProDetailing Indeed, it is! :)

[@ljhookem14]

Only issue I have with his philosophy and I’ve been knowing about Obsessed Garage for a long time now and that is Matt to me in the beginning always thinks the most expensive product is the best product. See his Rupes comment and his comment about Maxshine. I strongly feel it’s a waste of money for the average every day guy to spend money on a Rupes when there are so many great DA’s out there that are much better bang for your buck. He doesn’t even hide the fact, which I respect him for, that he likes the most expensive products. I just think he gets sidetracked himself on price as he thinks if it’s the most expensive, it’s the best. That is likely the case quite a few times but it’s not always the case.

[@Carlos.Rivera]

Funny thing is if you correct at least 10 cars with maxshine, the tool payoff itself and give you cashflow to buy whatever expensive DA's you prefer

[@HawkProDetailing]

I've heard good things about maxshine. I tried a 21 mm and it felt less "smooth" than my rupes 15....but its a 21 mm throw so maybe not a fair comparison

[@HawkProDetailing]

Do you like the machine? I feel like most newbies would dream of 10 paint correction jobs lol... most people who call us want interior details

[@Carlos.Rivera]

@@HawkProDetailing was an analogy. But maxshine for starterd is not bad at all

[@ljhookem14]

There are professional detailers/paint-correctors currently using Maxshine and they also have Rupes in their shop as well and they use the Maxshine but this isn’t just about Maxshine. There are many good DA’s out there and while Rupes is a very good machine it isn’t as much better for the price they want over other DA’s. Matt was extremely wealthy before OG was even a thought in his head so his opinion comes from a different place than the average guy trying to keep up with his brand new Ford F-150 truck and new Chevy Tahoe.

[@andrewcramer7214]

I still like Matt, but he absolutely retails and provides customer service, and I don't like that he argues that he doesn't need to provide customer service when he sells a product to someone that doesn't work, or has issues. I have purchased from him and will purchase from him again, I think he is really good at curating, but the idea that he doesn't need to provide customer service to his retail customers is laughable! Matt, you are wrong! Still love my k1700 big time, and will buy a kranzle when it breaks. Also, my MAXSHINE polisher kicks ass! Says he is a man of value and then bashes maxshine is oxymoronic lol

[@stephenlouden480]

I totally get it as far as quality products and using what just works best.. that's for me though for satisfaction and peace of mind get the best thing you can the first time but as rar as profiting goes... it doesn't matter as long as the job gets done, the clients wants and needs are met and you're not wasting time. in the end. the customer pays for any and all chemicals and pressure washers you get ...so whether you buy a thousand dollar product that lasts 10 yrs or 10 one hundred dollar products that each last a yr each... you're not buying it for yourself. you're buying it to use and make money off of, so top quality products in this case are irrelevant. as long as the quality of the job isn't comprised. I don't effin care what I use. now. for my own personal use I will get the best I can afford. I hate detailers .. and I'm one of them lol. 90 % of the industry is all gimmicks and colorful bottles that do absolutely the same thing as all the rest...its all marketing and fancy names. look at Chemical Guys. they have a million products that look cool and have scents added but they charge 10 times more for the one that smells good. smh. don't be fools people.. find a quality product that doesn't cost a fortune and cstick to it to make a killing. I maximize profits by using the cheapest products that do the damn job. that's it. I make 70k a year detailing part time. and I decide when and what to do no obligation. if I want to fckin chill out all day. I can ..if I want to work 15hrs straight. I can. I've had expressive things in the detailing game, the customer only cares that their vehicle shines and looks good. I charge a lot at first and get complaints from new customers.. why are you charging so much? then I tell them.. ok, you see your car how destroyed it was?.. that's why. see it now?! , how perfect it is? I can keep it this way for 50$ a week. then they think a second and realize that that's a quarter of what I charged them for the first detail and accept my offer. so I get paid 50 dollars per car I clean every week. that takes me like 30 min to clean because it's already clean! I'm not doing much work at all. that's what everyone needs to freaking learn. work smarter not harder.. and that's what I think Matt is trying to convey... because he doesn't bs. straight up brutal truth about everyday products and what you should aspire to get. I'll keep my crap Ryobis coming and when I get home enjoy my 2000$ washer. although I am getting the new Active 2.0 for the flow to speed up cleaning time. thanks

[@BravoActual4756]

Love reading through these comments to see how triggered or offended some people are. Really, what is the expectation? Is Matt to be your best friend? Personally I don't want that. I value the investment of time Matt has given to bring top tier products to consumer markets. I associate my time with a monetary value, Matt maximizes that for me and consequently I purchase from OG. I am concerned with results I can achieve in my life. Adding friends is of no consequence these days as that list was maxed out years ago. Is Matt everyone's cup of tea? No, but I think some people need to use the latest graphene coating on their skin, it may offer a layer of protection that some need.

[@sergovich7ps416]

Karsher do still sell parts for their car pressure washers,author try to seel promoted things,most expensive,that why this mister have couple of sport cars and big houses,he always talk always about kranzler common.

[@christiandesuede6770]

Meh. To me it becomes weird when he says he doesn't care becuase he is using lots of stuff and he tries lots of stuff. He's talked to Meguiars and I dont know how many people about their products. So he cares to the point he has an interest in stuff but maybe not to buy it which is totally fine. But the.. "I don't care about detailers" is.. well it looks to be wrong.

[@buhtcheeks]

Yep...