HCAHPS Scores and the Patient Experience

30% of reimbursement scores are now based on HCAHPS scores. Christy Dempsey, Chief Nursing Officer and SVP with Press Ganey Associates, reminds hospital leaders that these scores should reflect true patient satisfaction. Delivering the best care possible will reduce readmissions and increase patient loyalty to the healthcare organization that cared for them.
Want to learn more? View Christy Dempsey's full presentation at the 2014 Patient Flow Summit here: www.centrallogic.com/resources...