Health literacy and patient safety: Help patients understand

This video is part of a health literacy educational toolkit developed by the American Medical Association Foundation. For more information about their health literacy resources, visit www.amafoundation.org/go/healthliteracy

[@doctoryourlifestyle]

I would love to see this video updated so that it feels more relatable to current medical students. More diversity in patients and more modern discussions/ways of interacting.

[@coramchugh8]

it is incredibly upsetting to hear these people describe their shame, their anxiety, panic, fear, exhaustion when it comes to their own medical care. as a student nurse, i will never forget this video!

[@TheNerdSwagg]

anybody else watch this for class?

[@TheSingingChristian]

University of Iowa RN-BSN program :)

[@helloshinyshoes]

Ohio State University MSW program for a psychopharmacology class!

[@minalovatv8364]

I’m actually watching this video for my MAC class

[@lupeledesma2657]

ME! for my professional health management class

[@katiefinch9414]

Intro to Healthcare at St Louis College of Pharmacy

[@Aleshanation]

I'm very lucky to have a high level of reading comprehension, I had no idea this was happening and this is so dangerous. Very eye-opening and crucial for all new medical assistants and nurses to see.

[@rebeccagrizzle5766]

Excellent video! Really opened my eyes to previous patients who were upset and defensive, but probably hiding a literacy issue. It's our job as health care providers to reach through to the patient, no matter what the barriers may be.

[@colldollm51]

I've assigned this video and a follow-up case study to help my nursing student learn to help a functionally illiterate patient organize and understand his meds since I was priviliged to first watch it. They are blown away by the stats, the eye-opening strategies, and the difference they make in patients' lives. Love it!

[@davidstanghellini4113]

Thank you for this video. I have used it in the past for my Medical Surgical Students. I recently rediscovered it and now share it with my Nursing Basics students. Incredibly informative for students because it gives the patients' perspective. My nursing students are acquiring lots of great knowledge and they need to understand that just because they have this knowledge doesn't mean their patients have the same. So important for doctors and nurses to appreciate the need to explain their actions and treatments in ways a non-medical/nursing person can understand.

[@ViktoriyaG]

Working in the medical field we get so busy sometimes and we forget little things that are so important. I think this video is a great teaching tool and a great reminder for doctors and for the staff.

[@lavenderhouselibrary]

I'm a information science candidate, would love to see more doctors getting involved with mediating facebook groups, online forums, or instagram communities to help health information consumers find useful and reliable information.

[@angiecarey9513]

It's important for doctors to realize that patients are diversified, and that they have a responsibility to serve their patients with genuine care and concern. They should not take it for granted that all patients have the same type of education, and that they understand everything they are being told. The patient's responsibility is to realize that doctors are human. They should not place doctors on a pedestal and be afraid of them. I had an amazing doctor in Jamaica. He listened!

[@joycefisher6723]

I think this video is an excellent training tool for all healthcare providers! I can't tell you how many times I have asked a patient, "do you understand?" and they have responded "yes" when clearly they did not. I will steer away from that question in the future and use better communication techniques.

[@cureforherpes101]

Joyce Fisher I also loved this video. Very educational and really helps healthcare providers communicate with patients better.

[@jminichcastro]

What a well documented report. It helps the healthcare professional understand how we can provide better education for our clients.

[@srutter60]

Very simple and clear . All health care professionals should listen to this.

[@macbus3]

I'm a labor and delivery nurse and love to use visual aids to help patients and their support people understand what is going on inside their body. What do I mean when I'm talking about "effacement" or "dilation" or "station" or how the baby is positioned or why they're getting so much pressure on in their bottom. They get it when they see my little pictures!

[@jessicac710]

wholesome

[@jeniberri]

Powerful video, very saddening to think so many people go through this and are so ashamed to speak up. This is why we have to speak for them and be sure they understand their care and medications and that their questions are answered! In nursing school this was also common, the instructors spoke and so often we later "googled" what they were talking about so that we wouldn't feel stupid.

[@christianaakatugba6153]

I am amazed. I am a foreign trained nurse and my background required to teach our pt's population as it is on this video. From now on I will not just assumed because the pt verbalized understanding that he or she really do until I get a teach-back feedback from the pt.

[@penneymcnutt4413]

Excellent, informative video! I think ALL nurses and physicians should be required to watch this video before providing care to patients. I'm working on an MSN in education. I would LOVE to work for a large medical group after graduation as their "health literacy nurse educator."

[@joeb1den114]

Shut up will you? Ugh..

[@mariamerritt8069]

This is incredibly eye opening. I needed this to help me adjunct how I educated patients and other nurses.

[@m.r.7836]

My initial reaction to this video was: "Why are doctors not ensuring that their patients are 100% clear on their diagnosis, etc.?" This is foundational to health provider education and interpersonal training skills.

[@VitaiaM]

such great video to be aware that those kind of patients may enter your door one day, great study material, thank you.

[@SenoraBell]

Wow!! This is a mind blowing amazing video that all healthcare practitioners should watch.

[@firemanponch]

I saw this for the first time today. Completely blew my mind.

[@12345567efas]

it really helps if the patient is well oriented regarding the health care regimen. it makes health care much easier to deliver.

[@user-ke5zs9bj7o]

Great video, an updated version would be very much appreciated.

[@markwilliams5298]

Yes, these are real patients with true stories.

[@mariahsalim5091]

As a nursing student, this provided great insight as to what cues to look for to ensure that my patients know how to best take care of themselves.

[@drlnielsen]

Even people with average literacy have difficulty understanding medical information. Improving health communication helps everybody!

[@peggybrewer1369]

I am a provider, but have also been a patient....and I have felt exactly the same way the patients in this video have felt. I went to a neurologist and she was awful....I cried and had anxiety for weeks after the visit. No fun...I try to really ask questions of the patient..I am not perfect, but am so aware of this problem.

[@zacr8837]

Watching for class. Yay!

[@dianneawateng3446]

I love this video of health literacy, practically well explained!

[@2300cedar]

This video provided some great insight into health literacy and how as a provider we can create an environment that allows the patient to be comfortable enough to reveal deficiencies in their ability to read and/or understand health care information. Spohn, APRN, FNP-BC

[@lj4466]

Excellent video!!

[@HealthNutsMedia]

Thanks for sharing the video. Great information! We're focused on helping to improve health literacy with non-written communication, specifically animated videos for kids and their parents.

[@kdfkdf1711]

I had a panic attack the first time i went to the dr as an adult allllll by myself. Before my mom was always with me and filled out the forms and asked the right questions. The nurse doing my pre check stuff noticed and sorta calmed me down. The nurse stayed when the dr examined me and explained every single thing they did and everything they gave me for my illness. They had great training. So maybe medical folk are aware now so these kind of things happen less often.

[@cassiefeltz8798]

Do you still have additional health literacy resources available? The URL listed in the video description leads to a 404 error and I didn't find anything after searching the site for "health literacy."

[@gsueldo1]

This is a great video :)

[@teresapeeler2477]

This video was great, and so very true.

[@christianecerochi572]

Thank you so much, it is a really interesting subject!!!!!! I am from Brazil and I did go through this process when I arrived in the US. Most of the time the docs were so fast that I could barely understand what they were saying ....

[@mgloyd16]

Some may have been bad in school and were unable to learn. Others may not be able to read from the very beginning because they were not given the right tools. Sometimes kids with learning disabilities get ignored in their high school and their teachers do not help them. Other times they have to drop out of school to get a job and feed themselves and their family. To the guy below me, this video is about HCP's being understanding of that, not for you to look down on them.

[@amandaking1811]

I can’t find the info for this on the website - anyone know the direct link?

[@losebellyfatfast1475]

awesome video. Amazing work. learnt a lot from this video.

[@greatblue6648]

Even people without "literacy problems" could have just as much trouble understanding

[@katdaddimd]

Dr. Woodson: exactly.

[@kdfkdf1711]

This happened to my neighbor. She swole up from fluid around her heart cuz neither she or her husband reading well. She was not taking her medicine correctly. My neighbor was in and out of the emergency room. Her daughter finally figured it out. The swelling went down and her heart functioned better. Now She hasn’t been to the doctor expect for regular appts.

[@Him.27]

OMG. I had no idea this was happening been in healthcare over half my life.

[@mujahidyalhassan2481]

If the world had more people like you, it would be a better place. You make a difference, Dr Igudia thank you for curing my Hepatitis B virus and introducing your medical products to the worlds

[@kevinluh5086]

At 8:13, Mr. Wheelhouse is a pharmacy technician. The screen says "Graduated high school; reading at 6th grade level." How is this even possible? Based on my understandings, pharmacy technology program's students have to take medical terminology courses.

[@macbus3]

+Kevin Luh Yeah...I had a professor in college that had a masters in nursing and couldn't spell to save her life. It was embarrassing to watch her write anything on the board.

[@latashawilliams3568]

+Kevin Luh actually that can be the case but you don't have to go to school to get a pharmacy tech license .

[@binalpatel1636]

this is the video

[@mrb8242]

doesn't the narrator sound kind of like Cyrus 'The Virus' Grissom

[@Hakasuma]

cool

[@drlnielsen]

This video is public domain.

[@jamie5mauser]

at 18:45, ibuprofen is on the beers criteria and inappropriate for geriatric patients but you don't see her telling her patient that..

[@afropana1]

7:38 got busted for some sick stuff. I can't believe they have him on here

[@VC0598]

I had to go check that out. There are several Hugo Alvarez, MDs out there. This video is from 12 years ago though, 2010.

[@melissabrasington9132]

Interesting that one patient said she didn't know how to take her medication because she didn't know how to read. It seems that the MD, RN and pharmacist should have educated the patient and picked up on this.

[@eamadhila9214]

I mean download. Sorry!

[@drlnielsen]

Patients have no access to this knowledge. Patients are ashamed to ask for help. Patients often think that asking questions is disrespectful. Patients are also sick and anxious during the medical interaction.

[@bamapride2009]

U

[@ededdie3668]

On my God!!! The differences between a Professional and a Layman is knowledge and Certainly NOT Intelligence!!! So, slow down your pride, you are only more knowledgeable and not more Intelligence!!!! I will never use the expression "this patient is dumb" for crying out loud the knowledge I have as a healthcare provider is over 15years of knowledge acquisition. My patient may just have 30min of this knowledge....How smart do I expect my patient to be????? Oh, one more thing in my 15 years of practice, I did not realize that this concerns of the patient even existed. How smart was I after all? You tell me!

[@Jay112101]

Omg! @2130 she's giving him ibuprofen without the P for Prilosec. It should be P I T I T P I T

[@jasonzhu3667]

who is ready for the perio exam

[@mike190044]

Someone does not take medications because can't read instruction? Well. I can read but I do not take any meds anyway. For example, someone does not take flu shots because unable to read myths about its benefits. I do not take it because I have read a lot about it and know how controversial it is.

[@Susieq26754]

Health literacy? Many patients know more than some doctors. Because we have to. It is life and death for us. It's just another country home or extra car for doctor's.

[@magi9875]

Toastmasters could help the doctors. We stress understanding your audience, and improving communication skills, both words and actions. Administrators need to quit pushing the doctors so hard. That only complicates it further. People receiving healthcare that is not properly administered because of the communication issue, is not cost effective for the patient, for the healthcare provider, for the insurance company, and costs all of us more money when it comes down to it.

[@Tucher97]

This is a great training video but just know that its outdated but it is not a "bad stepping stone" however do know that there are people who are willfully ignorant, my solution for them, don't bother, yes its harsh but if the person won't make an effort for their own health why waste effort instead of using the effort on someone who values a life

[@antwanjwoods]

Totally was gonna skip watching this for class. I am glad that I didn't....this is sad man.

[@highdessert4700]

Beautiful video! I just wanted to add that the Physican is not necessarily MORE intelligent than you (Patient).. Intelligence may be redirected to what you are well versed in, not so much that you are "smarter" in all categories or multi-facet components of life. There are very smart patients that come to the health care setting and if you listen, you may learn a lot from them.

[@RichardSanchez137]

I feel this is more on the PCP. It's also scary how people like this vote.

[@mike190044]

Don't get smart. English is not my native language, so my grammar can be excused. I am fluent in 3 languages. By the way, when I speak with Americans about neutral topics they always say that my English is very good. But every time I express my opinion on something important and Americans do not like my viewpoint they always say that my English is bad...

[@sarahlowe811]

Is that Whoopi Goldberg

[@sadamanderson1360]

set up video. Real patients? Maybe, maybe not. How is this eye opening? I'm guessing most here have to watch for school. These folks are bus drivers and maintenance worker. Maybe reading wasn't important to them but sure as hell seems to important here! So I don't know if its a joke or not, but seeing a lot of misspelled words and incorrect tenses. Oh man.

[@mikelee6733]

You have to pay for everything you have done wrong in your life. Why young people can't read? Because they behaved like crazy in school, had know respect to their teachers. Don't you think they have to pay for it later in life? Why did old people forget how to read? because they like watching stupid shows on TVand do not want to different life style. Ungodliness that is a problem. If they feared God they would have different lifestyle and learned in school how to read and never forget it later