Help Desk Tier1 Active Directory User Account Unlock and reset password

Help Desk Tier1 Active Directory User Account Unlock and reset password.
Call Handling Video: • Help Desk Call Handlin...
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[@Cobuman]

Help Desk Tier1 Active Directory User Account Unlock and reset password. Call Handling Video: kzbin.info/www/bejne/i6bEnXSOaLKLf80 My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman

[@Mbderps]

You deserve more views man. That's a good example of a casual call.

[@Cobuman]

Thanks Matt. :)

[@antonielojeda5202]

Abs

[@ShaneEnochs]

I'll be starting my first help desk job next week, and I cannot tell you how much I appreciate this video!!

[@Cobuman]

My pleasure. Congratulations on the new job.

[@ShaneEnochs]

@@Cobuman Thank you!

[@Jordan-ff6mc]

do you need the a+ before getting a helpdesk job?

[@justakiwinoz8153]

This was great. Simple, to the point and without the fluff. Thanks again.

[@Cobuman]

Sure thing. I'm glad you like it.

[@miagi84]

A good tip is to search the entire directory also in case you can't find the user.

[@Cobuman]

Good tip.

[@GreasyGrimace]

Wow great video. I'm going to be starting in the IT field and your content has made me a lot less nervous haha.

[@Cobuman]

Thanks! I'm glad to help. It's always good to go over some IT fundamentals.

[@DemetrideSkepsi]

Very useful. Super soothing to listen, will be listening to more for info and relaxing.

[@Cobuman]

Glad you enjoyed it. 😁

[@kenyayopp1653]

AD can be a lot to absorb as someone new to tech such as myself! Thank you for your work.

[@Cobuman]

[@manlalaroako9802]

new subscriber here., this content is informative., im currently studying AD. and im happy i found your channel. more power cobuman. keep safe everyone happy new year..,

[@Eweyhen]

Great video, Simple and productive. Thank you!

[@Cobuman]

Glad you enjoyed it!😁👍

[@anujadalwai8148]

U r such a brilliant youtuber....tomorrow is my techsupport interview wid Infosys.....I m done with all ur videos they are such practical & informative. Thanks

[@Cobuman]

Thank you very much. I wish you good luck with your interview.

[@oliviangwa3473]

That was quick and direct. Thank you Sir, waiting for more videos 🙏🏽

[@Cobuman]

My pleasure. I have a full course on this: kzbin.info/www/bejne/qZ_Hh36ma9SSba8

[@joseamendozajr]

Thank you for these videos. They are helping me as I start my career in IT

[@Cobuman]

My pleasure. I'm glad they are helpful.

[@rysha101]

What a fantastic channel you've got, the example calls are great.

[@Cobuman]

Thank you very much.

[@magnoliasigningsmobilenota6226]

I made it to the second round of interviews, I'm nervous and questioning my ability. This video is awesome ❤

[@Cobuman]

You'll be fine. 😁

[@ronivalle9768]

Cobu u r the best! Thanks for your knowledge🎉

[@Cobuman]

My pleasure!

[@simpleHass]

started a job in IT and this is very useful!

[@Cobuman]

That is awesome. New video every Sunday.

[@katygonzalez2544]

Hi Cobuman, you are awesome, thanks for this videos, please do more like this.

[@Cobuman]

Oh, Hi Katy! 😁Thanks so much. Sure thing, I will keep making videos like this and much more. hehe

[@tennisonemekaomovoh8927]

Cleared tortural...... nice and simple explaination

[@Cobuman]

Very nice. Here is a for completion.

[@Morristown337]

thank you, I know this stuff I'm just refreshing my memory and running through exercise before an interview. I had to install AD DS services and create a user before I could practice this. But at least I already had Server installed.

[@sakibc1787]

This is amazing the way you went through the Scenario. It will be very cool to different live example. Subscribed!

[@Cobuman]

Thanks! More to come soon.

[@ronivalle9768]

Thanks for your videos!

[@Cobuman]

My pleasure.

[@_pac5]

Great video. I liked the real time help desk call.

[@Cobuman]

Glad you liked it!

[@justindawson55]

Amazing real world scenario. Innovative video. Thank you

[@Cobuman]

Sure thing. I'm glad you like it.

[@passivepuppy]

Thank You! VERY Helpful!

[@Cobuman]

Sure thing!

[@HBThapa-ew4gm]

I like bro as a Help desk Technician.

[@Cobuman]

Thank you.

[@mdsohaghossain5946]

so practical. just wow !

[@ian.walter]

Another great tip is, after the password reset to perform the gpupdate/force in CMD. if the user is working from remote, so the password gets synchronized. just make sure that they lock the screen using windows+L and type in the new set password.

[@Cobuman]

Great tip, but make sure they are connected to VPN first.

[@ian.walter]

@@Cobuman that's right, if the affected user is not connected to the network, chanses are that the password reset did not work.

[@fatimaromero4172]

Super helpful! Thanks

[@Cobuman]

My pleasure. Glad it was helpful!

[@pranabpaul3648]

Just wow...in layman's language...fantastic dude

[@Cobuman]

Thanks. 😊

[@gelaireyes9892]

Thankyou for this video, it helped a lots 😊

[@Cobuman]

My pleasure. I'm glad you like it.

[@bluhazy]

I really appreciate the time you put into this video! thank you so much for this info!

[@Cobuman]

My pleasure. I'm glad you like it.

[@stevena1425]

Yeah this video is helpful im in my first year of IT. Hoping i make the right decision.

[@Cobuman]

You got this!

[@MiguelOT]

Great video. Thank you very much.

[@Cobuman]

Thanks! I appreciate the support.

[@sirmateo75]

Excellent tutorial. You have a gift

[@Cobuman]

Thank you very much.

[@DineshBabutatapagari]

Great video. Lot of things to learn

[@Cobuman]

Thanks! :) I'm glad you like it.

[@KunalSlays]

thanks man for this video! Helped alot :)

[@Cobuman]

you bet! Have a good one.

[@sussy_6998]

Cheers for these man buddy training me gets a few of these a shift lol.

[@Cobuman]

Nice! :)

[@das1992]

Good explanation. Thanks for posting.

[@Cobuman]

My pleasure.

[@themessenjur7140]

This is an amazing video. Thank you for sharing.

[@Cobuman]

Glad you enjoyed it!

[@faruquiagency6406]

Excellent work sir good job I really appreciate it

[@Cobuman]

Thanks. I'm glad you like it.

[@ayindeperouza7703]

great information - i had an interview with this same process today by watching your videos i was able to pass the interview

[@Cobuman]

Great job!

[@munabhaibhaiji2414]

Thank you so much! pls keep it up👍

[@Cobuman]

[@adolfyuda3459]

Thank you mate , you are Legend! ❤😊

[@Cobuman]

My pleasure. I'm glad it's helpful.

[@4ever1331]

Thank you.

[@screamingtenderness]

Very helpful

[@Cobuman]

Glad to hear that

[@bipinpanda4852]

very help full video

[@Cobuman]

Glad it helped

[@bakarsayid6845]

Awsome 👍 cobuman

[@Cobuman]

Thank you sir. 👍

[@sajeerashraf3414]

You are very helpful.. thanku sir👍

[@Cobuman]

My pleasure. I'm' glad it's helpful.

[@sajeerashraf3414]

@@Cobuman truely this is helpful.. i feel like i am working in a real environment.. i tried lot of channels but they are giving only basis demo this that & al.. i am from tech feild i vil definitely pass your channel those who really interested in helpdesk, incident management, service now ticketing tool..i am from India..i am glad i have found right tutor. Thanks for your contribution for this tech feild..🙌

[@Cobuman]

@@sajeerashraf3414 Thank you. Yeah, I try to keep everything practical so that it can be used in the field.

[@Konvicted17]

Great video bro.

[@Cobuman]

Appreciate it 😁

[@87hernu]

Gracias , saludos desde Argentina.

[@Cobuman]

Sure thing, take care.

[@mos227]

Very useful ty

[@Cobuman]

[@billalkhwaja851]

Loved it bro

[@Cobuman]

Thanks!

[@swaroopjashu]

Thank you...

[@huseyinsimsek514]

Thank you alot

[@Cobuman]

You're welcome!

[@SergioMendoza-bs7ku]

great video , keep doing these good videos .. Hasta la vista

[@Cobuman]

Thanks, will do!

[@killshot2705]

Nice nice good job sir ty 💪💪💪

[@Cobuman]

Thank you!

[@vinleang5349]

Good idear

[@Rahamification]

Thank you

[@Cobuman]

You're welcome

[@shaunnaries3485]

You’re awesome bro!

[@Cobuman]

Thank you sir.

[@DJAlax909]

Good video, thanks.

[@Cobuman]

[@lertub]

Great 👍

[@masoomrza2726]

Good morning sir I m from india thanks for making video like this.

[@Cobuman]

Hello sir. I'm glad to help. Have a good day.

[@masoomrza2726]

@@Cobuman sir I want job as desktop support engineer plzz give me some idea sir

[@Cobuman]

@@masoomrza2726 You can study for it. Here is a good playlist: kzbin.info/aero/PL4jgQJG6eMDNLLqjWeFG-VhtmvtN0wGbI

[@swaroopjashu]

Thank you buddy!

[@Cobuman]

No problem 👍

[@karthikeyansathiyanathan6046]

Excellent sir I am karthikeyan from India

[@Cobuman]

Thank you sir, I'm Ervin... nice to meet you.

[@karthikeyansathiyanathan6046]

@@Cobuman ok sir Thanks for your reply

[@naturelover9690]

Thank you so much 👍

[@Cobuman]

Sure thing.

[@saraj233]

Many thanks!!!

[@Cobuman]

Sure thing.

[@elwholer]

lol this was my first task. thank you

[@Cobuman]

:) nice!

[@therealdiamondnoelle]

Thank you!!

[@Cobuman]

[@xp10290]

Great videos man, I do this almost daily. Do you happen to have a video on active directory domain controllers/permissions/replication.

[@Cobuman]

Thanks. I don't have an advanced version yet. The closest specific video is this one: kzbin.info/www/bejne/n4i7p5eYodCtY6M

[@denissherry9163]

Great video cobuman, thanks. At the end of the video when you reset the password do we tell the user what the temporary password is over the phone or via email? Then he/she can create their new password once they logon.

[@Cobuman]

Thanks Denis, I think either way is fine since it's a temporary password anyway. But, company policy may not allow sending the temp password in email for security reasons.

[@MKTech36524]

Hi Cobuman, How do you password reset bulk users? I need help with this. If you can do a video on this really appreciate it. You doing a fantastic work on these videos.

[@Cobuman]

Interesting question. You can bulk change passwords with a .CSV file with Azure AD but with standard AD there is a tool or powershell. I will add the topic to my to do list. Thanks for the suggestion.

[@jonascourtney5999]

thank you.

[@Cobuman]

sure thing.

[@jeffreyguia6530]

THANK YOU

[@Cobuman]

[@kevinsigue1207]

lmao he just cut off like that xddddd thanks man very helpful

[@SharonBaba1]

well done

[@Cobuman]

Thanks!

[@poppyw7592]

Present!!!

[@kezaclaire7005]

thank you

[@Cobuman]

sure thing.

[@yassinehankaz3588]

thanks bro

[@Cobuman]

Sure thing. 👍

[@12012channel]

Hi, Cobuman. Don't recall it being mentioned but when you select "user must change password at next logon" does it make them change the password every time they try to logon? Do you need to clear the check box after they change it? For example, they change the password to what they want. Then they log off for the day. They come back the next day and try to logon. Will it make them change password again? Since, we have checked the "user must change password at next logon". Therefore, creating a loop of making them change password every time they logon or does it clear the checkbox after the first password reset by the user?

[@Cobuman]

Good question. It should clear itself.

[@joshjoyce7577]

Once they change the password on the next login it clears itself as Cobuman stated.

[@Cobuman]

@@joshjoyce7577 👍

[@serkangul4170]

What would you do about droplet nexus printer? How to connect if it’s not working?

[@Cobuman]

There are many reasons why it's not working. List all of the things you've done so far in attempt to fix it.

[@praveenpeyyala8766]

Hi sir i am a system admin in india i was facing the very difficult problem i need to installation and using the windows server 2019 and before admin has forgot the password in server pc there is only display the enterpossword u are my one and only option sir thank you

[@Cobuman]

It's asking for the password of the last person who logged in. Probably local Admin account... but should say the login name as well. If connected to Domain and if you have same Domain login id and password -you should be able to reboot the server and then it will let you type login id.

[@praveenpeyyala8766]

@@Cobuman thank you so much for the responce ...... Sir

[@Cobuman]

@@praveenpeyyala8766

[@andrecannon8559]

I cant count how many times i did this for users at Nike north america facilities!!! Unlock, reset even had to use bit locker recovery on laptops..all day

[@Cobuman]

I hear ya. It happens a lot for sure.

[@andrecannon8559]

@@Cobuman can you do a video on networking printer, adding it to domain, downloading drivers etc?

[@Waqas_Mirza_in_Uk]

👍

[@deanvm9158]

Does resetting password on AD have the same effect as resetting password on O365 Admin?

[@Cobuman]

It can have the same effect if O365 is joined to the same domain as AD.

[@dylanlewis819]

so when you remote in does the active directory pop up automatically?

[@Cobuman]

No, you have to open it from Admin Tools from the Start menu. You can also install Admin Tools on any Windows computer which can connect to that server.

[@ltigre2031]

Is there a requirement when giving someone a temp password like number of characters or can you just give them easy password like 1234 and make them reset it ? Ty

[@Cobuman]

It depends on the company you work for; however, I don't see a problem with giving them a temp password that is very simple. They will be forced to change it anyway.

[@strong_man6983]

this comment is a year old but just putting this here for other techs in the future. for giving temp passwords my company likes to just use a password generator off google (you can input how complex you'd like this temp password to be, it'll return a temp password that's super complex with a bunch of gibberish, very secure), then put that temp password into a privnote (message that deletes itself after viewing once) and message that off to the client.

[@icebear1889]

I have a question Im confuse. Sorry Im noobie about this. You reset his Outlook email right NOT his Computer?

[@Cobuman]

No worries. I'm here to answer any question. What I did was reset his password for PC login which is the same as Outlook password. Both use same login and password. My recent video might explain this better: kzbin.info/www/bejne/g5vUaJ2rj7mtabs

[@icebear1889]

@@Cobuman ​ Thank you so much Sir :) So the email outlook is same as the windows pc login right? and If I change my password example outlook. It will also change my windows pc login? the password will be the same? Sorry for my english but hopefully you understand me

[@Rich4rd-88]

Hello Cobuman, I have a real case where the account in AD is blocked every 5 min, do you know what this could be due to? .. Should I check the domain controllers? This directly affects the disconnection of the mail and the access to RDSH, I did the try with password change but it worked for a moment

[@Cobuman]

I'm assuming the account gets locked out? If so, I've seen this issue happen when someone is logged in at another computer with same login (at the same time). Or one of the applications using the Domain login has outdated login info (old password). I would suggest rebooting any computers used to make sure nothing is trying to use old credentials. Lastly, someone else might be trying to login as the user and keeps failing which locks out the account.

[@Rich4rd-88]

@@Cobuman good suggestion, thanks! I will review in detail how many machines have tried to enter, it is the first video I see and I thought it was great, I will review your other videos, a new subscriber!

[@Cobuman]

@@Rich4rd-88 Thank you sir.

[@NicholasNicolaou2129]

Hi, what about security for password resets? Surely someone could call pretending to be the user to reset the password, even security questions can be socially engineered for users.

[@bivash489]

Every company should have a solid policy to verify the user.

[@Cobuman]

Great question. The first security question when working Help Desk is "What is your pin, last four of SSN or date of birth and etc...?) The 2nd security question would be "what is your login id?". Chances of someone outside of company knowing your login id is incredibly low. This login id is not used outside of the business environment (internet). Company computers are also incredibly secure which further prevent the possibility of malicious software that can sniff out this info. But all of this basic verification. If you really wanted to... you can ask them for their phone number (caller id will confirm esp if internal number) or PC name which you can look up the logs for and compare local profile login ID and last time login. So, yea... there are few things you can verify. 😁 For someone outside of company to social engineer all of this information would be pointless because they would not have access to company network or any computers on the network. They would also need to know specifically which company you work for and which Domain your Login information belongs to. If for some reasons this actually happens it would have been done by a co-worker or user's manager.

[@jaydamalerio751]

Is this applicable to Adminstrator Password? Can I just reset it like that? I hope you can reply. Thanks.

[@Cobuman]

Through AD you can reset passwords for Domain based Admin accounts just like for standard users. For example, you would have a group in AD that has Admin Credentials called "Tech Support". People that belong to that group will have Admin privileges and you can reset their passwords.

[@amansonivlogs85]

Liked n subd bro ..you also have a gud dy

[@Cobuman]

Thank you very much. Take care.

[@daryl602]

Nice thank you very much i am a fresh grad and today is my technical interview lol hope is goes well xD i dont know anything i just apply and brace myself up lol really really nervous. RIGHT NOW! Hope i got the job. Can i get an amen?

[@KL-jc6fo]

How was it? Did you get the job? Good luck.

[@keddiangilbert2757]

I am lost the client reported a password issue with outlook, why then did you need to unlock his domain login password?

[@Cobuman]

Because it's the same credentials.

[@JJFlores197]

In most work environments, your Active Directory account is usually the same for logging into your work computer as well as email. If the company has SSO (Single Sign On), it may also give you access to other services using that 1 account. So if your account is disabled or you forgot your password, you can't log in to anything until the account is enabled and/or password reset.

[@abhi.sharma979]

Before we use Active directory but now we move on AD manager

[@roseandmose]

When they ask you if I know Active Directory can I say yes ?

[@Cobuman]

Sure. If you know it, you know it.

[@migueltn754]

It is that easy to unlock user accounts on Active Directory? wow..

[@rajeshkareti7376]

Bro i need about web credentials

[@gibson7654]

This is good but how do you confirm their identity over phone?

[@Cobuman]

Your employer will give you talking points. For example; what is your employee id or such. It just varies from place to place.

[@gibson7654]

@@Cobuman Thank you and what a coincidence that the tech guy and the user both had the same name 😉 Thanks for the content.

[@Cobuman]

@@gibson7654 Nice!

[@AustralianYoutuber]

we are not to able reset the password of server 2008 R2 actually we getting an issue system has no logon services available...could you please help me to out this situation? Thank you so much

[@Cobuman]

That usually means domain is not available/not connected to the network. Or, you may need a local Admin credentials.

[@AustralianYoutuber]

@@Cobuman Yes but we have forgot local user credentials could you please guide me how we can reset

[@Cobuman]

@@AustralianKZbinr As far as I know you cannot reset local profile password unless you are already logged in... You can try adding that Server to the domain and then use Domain Admin login to bypass it. There is no way around password security. 😁Otherwise everyone would be able to hack the server.

[@AustralianYoutuber]

@@Cobuman Hahaha Alright...Thank you so much sir