Helpdesk Team Setup | Odoo Helpdesk

[@omermohammed4499]

Help full video , BUT What the Difference Between assigned followers for the ticket and Add Team Members inside auto Assigment Option !!! Thank you

[@Jose-Odoo]

Adding a contact as a "Follower" to a team's tickets results in that person receiving updates when a ticket is created, updated, or rated for that team. Users can only be assigned tickets if added as a "Team Member"