Matt & The Mechanics

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#mechanics #highpeakautos

[@staycasual7203]

“...it’s a 10 year old Insignia not a Saturn 5 rocket....” That line got me, I’ll give you that 🤣

[@tcaudiobooks737]

Saturn 5 is a tune!

[@Nick_G7IZR]

I'd hazard a guess that a 10 year old Insignia is probably more complicated than a Saturn 5 rocket...

[@stevedaniels2010]

Got me too lol

[@staycasual7203]

@Wesson Zion oh wow that’s brilliant that would literally change my life YOU ABSOLUTE WHOPPER

[@staycasual7203]

@@alijahlewis3043 Jesus wept, you a whopper too then?

[@GTS-Tuning]

I’m a young mechanic and recently opened my own garage 2 years ago. It took me a long time to stop doing this! It’s built into us from apprenticeship days. A lot of mechanics do this because they don’t truly believe their diagnosis is right and would rather price you out. But yeah loved this video. Great reminder for me to just get on with it!

[@booter654]

Which city are u based in, mate?

[@DubSalvation]

@@booter654 chandigarh

[@delmilligan4584]

Not in my time … old school mechanics tend to be honest

[@anthonynewey3821]

ATS , Halfords etc are not mechanics . They are fitters . All the difference in the World .

[@jontnoneya3404]

Think of it this way - you're doing a job that we can't or don't want to do. We often have jobs and we'll make far more money with a trusted mechanic working on our vehicle, even if it's more expensive, than we will working on it ourselves OR shopping around for a better deal. Simply knowing it'll be done right and that you'll stand behind your work, that's worth a premium price. Some may grumble a bit but the ones who recognize value and quality work done without hassles and if it's not done right will make it right.....are worth their weight in gold.

[@stephendrew9991]

Decent, honest mechanics are as rare as hens teeth. I’ve used the same one for over 20 years and never had a failure or breakdown. I know nothing about mechanics, so I leave it to someone who does. He is very thorough, and does what needs doing. If it can wait for 12 months, it doesn’t get done-if it may cause a problem over the next 12 months, it’s sorted. One of my concerns in life is when he retires!

[@peterowen4456]

When I had a BMW 3 series in the 1990s I had it serviced at a firm called Auto Technic in Altrincham. They were great and did exactly the same as your guy Stephen - they'd tell you something might need attention next time but didn't rush to part you from your money.

[@andrewbass6837]

Scotty Kilmer claimes to be a honest mechanic

[@adambritain5774]

I'm one! If anyone needs their car fixing in the north west (the actual north west, nearly Scotland!), I'm the man.

[@brendancaldwell7755]

Charges $140 a hr

[@patagualianmostly7437]

@@andrewbass6837 Kilmer claims many things: Mostly that everyone on the planet, except for him, is "STUPID".

[@Flub-A-Dub]

Maybe it is the Sun :-) My Portuguese mechanic does extra little jobs FOC if he spots them - always happy & jolly : e.g. 1992 E36 Gear knob loose : Epoxied back in place - solid as a rock, Air Vent broken - "I had one lying around so I fixed yours" One door 'creaks' on opening - He goes round and greases up all of them.. If the car is in over night - it always comes back jetwashed.. Point is - he is happy to do it - part of his work ethic & it builds fantastic customer loyalty. Totaly agree about most UK mechanics.

[@simonbuckle104]

The Black Country impression is priceless mate !? Car sales man one min the next comedian. 👍🏼😂😂 brilliant and so true vid.

[@HighPeakAutos]

Haha thanks

[@KarlBate]

Birmingham or Black Country Matt. Be careful like calling you a Manc. When you clearly aren’t.

[@HighPeakAutos]

Karl Bate yes this is an education. I thought it was the same accent

[@patricklynch7285]

@@KarlBate this is not racism get over yourself it's fucking banter

[@removaldaddy]

Well you did say u were an actor. Great impression

[@sheriffbufordtjustice5492]

I genuinely spat my cornflakes across my Ipad when you said Dominic little knob. Loving the classic one liners 👍🏻

[@darthfall216]

🤣😂

[@jonathanholley8043]

Made me feel so much better knowing that even a professional like Matt has his problems with mechanics, thought it was only us uninitiated public. Next time I change my car will make the journey from the south coast up to High Peak Autos .

[@tommyharrold287]

My brother's a mechanic and it's amazing how right you are. He has to be one of the most pessimistic people I have ever met.

[@grahamc4418]

My mechanic is 30 miles away from where I live he's saved me 1000s on unneeded repairs . A good mechanic is often worth more than the car you are buying

[@HighPeakAutos]

Thats correct too

[@malcolmmorton989]

I used a local mechanic for years when I had V.W's - but for some reason , when I switched my car to a Mini , his entire mindset seemed to change to one of negativity. When the car failed MOT on emissions , he tried everything to rectify the problem (except the obvious) because he was absolutely adamant that it wouldn't be the CAT. He eventually gave up and suggested a local BMW specialist . Within 5 minutes they'd diagnosed the CAT was shot. I've now switched to a new local startup garage who are a joy to deal with. They're so positive , always give you a realistic estimate , and fall over themselves to make you welcome and part of the process.

[@leighdamian]

I took my old cavalier to a Kwik fit years ago for a free brake check. This was two weeks after completely replacing the brakes and low and behold it needed new brakes. Con merchants the lot of them.

[@HighPeakAutos]

I can believe it

[@Benzknees]

A brake check on a car with new brakes?

[@GrrMeister]

Perhaps you had forgotten to refit the Callipers, or bleed the system ?

[@jaytee8188]

3 whoosh parrots please.

[@leighdamian]

david cooke no I hadn’t. It was in the early 90,s I wanted to see what crooks kwik fit really were.They offered the check for free so I took them up on it.

[@utoobia6872]

My dad's been a mechanic for over 50 years (though not active anymore, just works on minor things on our family cars), and he truly is a "glass half-empty person", just like you stated at 0:23. I've actually never thought this had to do with his profession. I always assumed it was just his nature, but you make some good points.

[@john1703]

Mechanics are responsible for the safety of the car. That tends to make the good ones very careful, which you see as pessimism.

[@aaronsaffer]

Whenever I call a garage and ask when they can fit my car in, they always seem to say, "we're fully booked at the moment", so you ask "alright when shall I come in?", to which they say "drop it off first thing tomorrow". Then you get there at 8am, there's no room to park your car and they tell you it's not going to be ready until the end of the day. You then get a call at 11am with a price and its ready to collect at 2pm 😄

[@davidstuart4915]

pretty much the formula.....

[@brianfeely9239]

This is sooo accurate. There’s always an impending disaster with mechanics. Generally I think their personality type is unsuited to dealing with people in a professional sense

[@allangibson4354]

Magnificent video, really deserves an award. Wait till you have had 45 years in the motor trade then see how you feel. Problems are partially caused by poor training and poor wages. Also in many cases they have had to deal with sales managers who want to cut every corner possible to save a copper. I worked with one such service manager who tried to force a technician to bypass a brake sensor rather than fit a new one, that was at a well known main dealer group in Newcastle where such practices were the norm. You are not viewed as a valued customer but almost like the "enemy", which is an appalling attitude. This negative attitude is passed on to service reception where it is concentrated to such a degree that I have seen customers in tears. When you are ready to expand maybe you could consider having your own workshop, for general service work, with staff who share your ethos. This can eventually turn into another profit generator by selling the technicians time when they are less busy on sales preparation etc.

[@golders99]

So true, back in the 90's I stupidly took my car to Kwik fit for two new tyres. They said it needed new springs and shocks all-round asap. 4 years later the car was still working perfectly fine on the old springs and shocks.

[@standishgeezer]

Spot on Matt. I've had phone calls that have me imagining the need to get a second mortgage only to find the total bill for the catastrophic faults was £80.

[@HighPeakAutos]

😂

[@TheDreadnoughtgames]

I always find it interesting that the people least skilled to deal with customers on a day-to-day basis seem most drawn to jobs where they have to do it the most! Great channel - its a really interesting view into the life of a car dealer...

[@waynedl99]

Maybe they don't start off that way. For instance, I started driving service buses (the Stagecoach 192 he mentions for example) back in 2000, I was a happy yoof :) Always polite and happy to have a chat and most sh1t was water off a ducks back, but by 2006 I had to come away from it, not sure if my tolerance dropped or the number of complete twa7s increased or what. In those years, I drove buses, coaches and taxis (mini-bus taxis), and you'd start each day afresh, but usually an hour into it you'd become a moody, miserable, ignorant git. And, I think it's exactly the same for any customer dealing job, you deal with that many people that you just get ground down

[@lukeferguson9010]

This definitely needs to go viral and shake up the whole industry! Like you say people need to cry less and get the jobs done... the mechanics definitely need to stop making you feel like you’re gonna fall of ya chair and just get it done and the honest ones need praising and more recognition. And we need more dealers like yourself

[@resnonverba137]

Like, 'you'.

[@stuartgillies8307]

Just watched this video, we do restoration and have been bitten more than once by customer’s refusal to pay for extra work or parts , sometimes we’ve had to leave the job because the customer wants to think about £50, so you see there’s two sides to the coin , so a phone call can save us a lot of hassle, great videos by the way and your obviously a very honest guy .

[@adriver3528]

Thanks for the laugh Matt - the budding actor was definitely in evidence today

[@tcaudiobooks737]

Come over to audiobook land Matt, you'd be bloody good!

[@londospark7813]

I am so fortunate with my mechanic. He knows the deal with me: "If you'd do it to yours then please do it to mine" - I've rocked up many a time for him to say "Clutch didn't need doing, just get used to it" and "While I was in there I did a couple of extra bits that needed doing, it'll be an extra 20 quid" - those were bits that had they broken would have written the car off. Feels so nice to know you have a good mechanic who doesn't do work that's not needed but also doesn't mess about when jobs do need doing.

[@timothywebb6308]

Absolutely brilliant.I've been driving for 35 years and lost count of the number of times this has happened to me.

[@garyredmond1890]

Love this, not sure how I missed it first time round. Wife's V70 is on its last legs and I'll be more than willing to make the 600 mile round trip to buy from High Peak Autos - can't put a price on honesty and decency in any trade nowadays.

[@Hustwick]

If you're in South Devon then Jason Bowden, Torquay. All day, everyday. If he gets a car that he can't fix (and believe me, that's not often) then he loves the challenge of working it out. Great guy.

[@davidstuart4915]

almost worth moving!

[@streamcarsbagshot]

@@davidstuart4915 or travelling!

[@dastardlyexperiments]

Fantastic and therapeutic too. A certain Honda main dealer in South Manchester, fitted a new Camchain and tensioner to my CBR600, and lo and behold booking it in for it's next oil change sooner than needed, was told "ooh dear, could really due with a new cam chain"..... The Reason I use SPR is before I knew them I went to the Merc Main dealer for a report on my first ever CLK, they gave me a 4 page report for £4000 pounds of work, SPR did the lot for £ 80... So true Matt, so true.. Don't get me started on bad treatment having bodywork done ..

[@bonnscott]

I've been using the same mechanic for 30 years brilliant lad 100% trustworthy and bloody good at his job

[@trevorhaigh5919]

This is just so true to life with dealing with so many tradesmen in general and not just mechanics.

[@neilwalsh4058]

On the other hand and speaking as time served tradesman, I find unskilled pen pushers who don't know which end of a screwdriver to hold, the most difficult to deal with.

[@trevorhaigh5919]

@@neilwalsh4058 Have been a joiner since 1971, so know what I’m talking about !

[@Jack-hg1hq]

I know exactly where your coming from, I took my classic car for an mot (back when they needed one) and the tester was a miserable sod who was very rough with the car, swore under his breath constantly and failed it on some tiny little issue. I've worked in a garage before and wasn't like that but most I encounter are. Now I just do my own work so I know exactly what's been fitted, how much the parts were, and that nothing's been damaged

[@HighPeakAutos]

Yes that’s right. It’s frustrating but if you can do some work yourself then that’s ideal

[@BobMc87]

Bloody hilarious!!! Great video! My current mechanic is good, knows me well, knows my car must start and get me where I need to go every time. Regularly serviced, expensive tyres, if one side is getting done, just do the other side to save it being off the road again. Recently he told me something is wrong with the.... what ever it was, I said "Ok when can you do it?" he says "Nope! not me, it has to go to Subaru for it!" So I kind of felt glad that he told me, and it wasn't him trying to drum up business for himself.... I bought a V reg Corsa back in the day! It was MOT'd the morning I got it. Next day felt it wasn't going right, so had a mechanic look at it... Broken spring, and a large cut on the inside tyre wall. Didn't phone the car sales place, phoned the garage who MOT'd it. Told them what I had discovered. A recovery vehicle came out and recovered it, sorted it and there you go. Dodgy Dave the car saleman must have passed his mate miserable Mark the mechanic, and he MOT'd it without seeing the car. Who actually paid for the recovery and repairs I don't know. Wasn't me.

[@benny_mc]

Dominic Little-nob 😂😂😂😂

[@HighPeakAutos]

I’m not a fan of that fella. Could you tell? 😂

[@benny_mc]

@@HighPeakAutos sat here still watching the video. I think this is you at your comedic best. Cracking me up dude! "Caravan on Abersoch"😂😂😂😆 Warrenites by any chance????

[@HighPeakAutos]

I've never actually been but I definitely don't want to.

[@pddixon]

The amount of people that came to me after his TV appearances asking for discount 'cos Dominic Little-Nob told me to.' isn't even funny.

[@stokeontrentchannel3593]

@@HighPeakAutos love it

[@ZakonMari77]

Absolutely spot on this wingding and pathing is so annoying! So hard to find one that gets on with the job honest mech. without dipping hand in your pocket for no reason like big brands you mentioned. My worst personal experience was with VW garage in Ruslip where they charge me £1200 to raplace chain tensioner on mk6 golf and problem still exist. It turn out this engines had been known faults across the range that year🤦‍♂️ money grabbing scums. Props for the grate work you do and your team keep it up 👊

[@m44nee]

It's so refreshing to see that you do so much to keep your customers happy. Keep it up!

[@craigdiamondbrite]

Your so right, this is exactly why I left the garage I worked at and started working for myself, 90 per cent of the mechanics I know hate what they are doing and are so miserable at work.

[@john1703]

and can't wait to get off the tools and into the showroom to sell new cars.

[@bendoyle5023]

Bad timing! The missus is upstairs changing into something exciting, I've just asked her if she can wait for 12:22 seconds 👍

[@HighPeakAutos]

If she waits, she’s a keeper.

[@edwardmurray8507]

Try marrying her, that'll soon stop 😂

[@bendoyle5023]

Now I've finally watched the video I can happily agree with you. Mechanics are the most miserable people you'll ever come across. A funny thing I remember is when doing a service it wasn't rare I would find £500 - £1000 worth of work that needed doing. I would mention this to the superiors and they would bullock me for finding that much work and demand I did not tell the owner of the car. I could only tell them about £100 worth at fear that the customer would be angry... but it is what it is at the end of the day. Hence why I am no longer working there

[@HighPeakAutos]

Ben Doyle that’s interesting. I’m learning lots tonight

[@adrianwhitehead1950]

I spat my tea out at “regular visits from the Snap On man” 🤣.

[@philsharp2715]

I used to live in a fairly poor town where nobody seemed to have much money. I found that mechanics,plumbers, electricians etc.would always ring first before they went even slightly over their quote,sadly they must have had some bad experiences. Love the brummie accent by the way!!!

[@evoivowner7732]

I'm no dealer but everything you say is consistent with my experience. Respect to you for having to deal with this on a daily basis👍

[@paulsheehan2998]

Think this has been a getting to you for a while. Awesome vent.

[@TD5rage]

My wife’s best friend bought a car from her brother the mechanic in Rotherham, not the first one either, it had a problem 2 weeks later and asked me to have a quick look. I told her it needed pads and discs all round and said to her it could probably do with a service as it was running lumpy. Her reply was her brother had replaced the pads and discs for the mot along with new rear springs and a back box and he gave it a full service. I showed her he lied to her and now she brings it to me. I’m only a DIY’er. Great videos 👍

[@allistairshort1543]

Thanks interesting viewing as usual. I used the same garage for years they were brilliant, trustworthy, and cheerful. Moved house a few years ago and went through all you explained and more and still after many attempts haven't found a mechanic I am happy with until recently and went with a friends suggestion who are very good and don't take the piss.

[@andru9102]

Love the video and I’ve been there so many times before. For the last 10 years or so I’ve had an excellent local mechanic who seems to know everything about every car, He’s never in a rush to replace things and always charges a very fair price. If anything, he can be a bit too relaxed about parts. I had a blowing exhaust and he said it would be fine for a week or so until he got me a new one but it broke in half on the way to work the next day.

[@alchapman1052]

Don’t envy you as a good guy salesman having to deal with nameless mechanics miles away. A good garage is a priceless asset . Keep up the good work and stay cool.

[@drron689]

You have perfectly summed up 90% of the mechanics I've dealt with through a lifetime of car ownership!!!

[@DavidHall-ge6nn]

Oh rapture! It's rant day! Matt, every second of this one is pure gold. Sound effects! Accents! SNARK!! You made my day.

[@harrytownend3721]

Totally agree about mechanics took my fiesta to my Ford main dealership.Took them a week to find it needed a new injector but could not be sure this would work.Guess what they said it needed another injector they then rang me to say the injector 2 was stuck and they could not get it out.Each injector was £300 each including labour.They then said it would need sending away to ford so they could drill it out at a cost of wait for it £2000.Have to say the customer service was appalling i ended up scrapping the car and have never used the main dealership again.

[@MudMaxMetalDetecting]

That was funny ! My mechanic is an old school mate with a heart of gold. My dad (RIP) had a flat tyre, the mechanic lived up the road. Dad popped up to find out when he was open as he needed the car to travel for kidney dialysis over the holidays. The garage was closed up for the holidays, and it was late afternoon Christmas Eve. Without hesitation he towed my dad to the garage, opened up, and sorted the tyre, and charged the usual rate. I never go anywhere else. ATB MMMD

[@henryrolt3747]

I bought a little Yaris on an X plate for £775 in June 2019. I It needed 2 new rear tyres and a patch welding on the NS/R outer sill. Came to about £200. Car was in superb condition otherwise with a full service history (oil changed every year/4,000 miles 18 times!). When you consider what I got for just under a grand, it was a bargain. Still going strong today, needing only basic maintaiance and another small £70 patch on the inner wheel arch.

[@parvinkukar1259]

Definitely agree with you and it’s taken me years to find a mechanic I trust. Although I feel he is around 20% more expensive than other local garages I know he only does what is needed and will give me options on more expensive stuff, but best is that he will give me a honest opinion on whether to carry out the work or not. So I take my cars to him always now, but he still can’t resist telling me how difficult it is to do

[@flyme195]

Totally agree. Finding a good, honest, reliable mechanic is VERY difficult and like you, when I’ve found one, the will get ALL my business without fail

[@markthompson50]

It seems to be a trait of tradesmen in generaI in my experience. I run scared of these sort of people. Fortunately I've got a great one man band mechanic local to me called Darren who I have used for 7 years now & is as honest as the day is long & doesn't charge through the nose for jobs either. What a diamond! 💎

[@182738281]

Reminds me of when I was in Kwik-fit getting a new battery fitted on my car. I was waiting in the reception for a while as they were very busy. When any customer came to settle their bill they would advise they would ask when the last time the brake fluid was changed. Most people did not know , but they would give them the safety speil and a lot of them would then book in to have this replaced. They didn’t even say that they even tested or looked at the brake fluid reservoir ... it was a pure sales thing .. easy money for them with little material cost !

[@Aruneh]

This entire rant came straight from the heart.

[@DermotCarroll]

Hahaha - Jade, 23 from essex!! .. That made me laugh! This video has sooo resonated with me! The doom and gloom and then the bill is a couple of hundred! That said, I have a local mechanic who is a complete star, and I trust his advice 100%. I referred a friend of mine to him, who had an old M3 with gearbox leak. BME Ireland wouldn't touch it, suggesting that he should sell it as boat moorings. He was quoted huge amounts for a replacement gearbox. My mechanic, Fred (I kid you not), quoted my friend €1,500. A day later he rang my friend saying that the job didn't take as long as he thought and asked was €900 ok! .. If this isn't great customer service, and how to build a business, I am at a loss as to what is! ... Happy to share a good story! I could have easily shared doom and gloom ones, but for that all we need to do is watch the news! P.S. it's great to see that you sir have integrity and scruples! Hope to buy a motor from you in due course, when this madness is over!

[@chrisblay]

This reminds me of something that happened years ago. I used to work in the trade as an apprentice mechanic along with another apprentice who was eventually let go. After I qualified with city & guilds ( no they don’t have a negativity course🙂), I left the trade and moved onto other things. My car needed a new exhaust and I ran it into Kwik Fit as cheapest option. Took the opportunity to go under ramp and check out underside of car for myself. The guy fitting the exhaust started hanging on the suspension and saying “oh your shocks and knackered and you need new brakes plus discs”. I said, don’t think so, I’m a mechanic myself. He looked at me and went “ oh it’s you Chris alright mate. Yeah, don’t worry about all that , it’s just a load of old bollocks to sell stuff”. I won’t say his name, only it was hilarious 😂.

[@chrisblay]

@Lord Rupert To be fair, it was a long time ago and most of those I worked with in the motor trade were good people. Still makes a funny story though.

[@matthewgodwin3050]

This is so true. I once took a newly purchased 13 year old Nissan Micra in to a local garage for a gearbox oil change, and the mechanic asked me how much I'd paid for the car. So I replied that I'd paid £3k from a dealer (this was 2016), and he said "crikey, you certainly paid enough for it, I could get one for half that". I don't doubt it, but my car was 1 owner, had all the maintenance records, 12 months MOT, and had only covered 16k miles. It was like a brand new car, and I couldn't have been happier with it. That guy was talking as if I'd been sold a worn out lemon for well over the odds. Still have the car today and it's been utterly reliable and dependable. Well worth what I paid, and then some. Love it to bits.

[@stacyplant9327]

100% agree! Had so many difficult experiences with mechanics. Found a good local garage now but took some doing.

[@davidlee4966]

So true; I took my wife’s Mini Diesel in for its MOT a few days ago and mentioned I was selling it. Guy in the garage said what are you buying,? I said probably a golf R, big puff.. oh it will use a lots more fuel than the Mini only about 28 to the gallon.. I thought tell me something I don’t know, it was such an obvious statement if ever there was one, definitely one from the mechanics school of the glass half empty.

[@WADS67]

I'm a car dealer and I go through this on a regular basis. Makes our life so difficult as the customer always believes the garage giving the advice.

[@aivarasuzemeckis4419]

Have my mechanic in Lithuania, who is a superb guy. I remember i left a Range Rover, it was not mine but a family member, and it did not start for some reason. So the guy called me after a week and said, listen the car is fixed, but i can't give it to you, because we are willing to align his radio in tact, also his bonnet is not ok so we will also do that and then i will give you a call. I love that stuff. When a mechanic looks at a car and spots some small things that he can solve it quick and it makes a customers life a lot better.

[@vxrbandit2527]

Matt at his comedic best 👌👌👌👌👌👌👌 Great to have you back mate👍👍👍👍 Reg`s as always Steve.

[@andybliss6538]

Hi Matt, Free health check! I did some work for Halfords many, many years ago and they had us going around the car parks putting fliers on car windscreens advertising this very thing. It was horrifying just how things were blown up to make them worse than they were. I saw a woman in tears when she was told just how dangerous her Volvo 340 was (that’s how long ago it was!) I have to say I think they don’t do this now, but your comments did bring back some memories. BTW, I left about a week later in disgust and went to work for a motor factors supplying that very Halfords.

[@malcolmlane-ley2044]

Very interesting topic and I've been fortunate enough to work with excellent independent garages to look after our cars. I think this is also part of a wider issue that if you trade in an area that isn't very prosperous all the conversations seem to revolve around price as people seem to want everything for nothing

[@HighPeakAutos]

Yes that’s quite right

[@Ilkleyscot]

I used to do all my car repairs ,but now ,sometimes I go to a garage I trust, and it helps if you have a good knowledge that how you know who’s ripping you off . Don’t go to a main dealer unless under warranty nor Kwik fit, use a local garage you can trust,and recommendations from friends,and second opinions if unsure

[@tomdan15]

My only question is when is your stand up comedy show series starting 🤣 I feel like you have plenty more stories to tell! The way you tell them is very entertaining

[@dorkomatic]

As someone who normally drives OLD vehicles, currently a 17yo Saab, but before that a 1992 Mercedes 190E. I think having a good working relationship with a mechanic is immensely valuable. I expect to pay a lot in maintenance - it comes with the territory. I want to be on first name terms and a level of trust. And maybe work out a plan for all those little jobs that I know need doing over the next year.

[@chriseaton7942]

Nailed it Matt, every time they try to bring you down, takes a strong person to keep enthusiastic about used car sales, glad you've got a small core of technicians to call on, afraid I've had enough of the doomsters and only buy almost new cars & change them soon after the first or second MOT

[@94mikyyy]

I usually experienced that kind of sad faces and whimping when they aren't really confident in what they do. My new mechanic drives 2019 Q8 and 2018 A7 so you know he is doing well when he can afford it. On 4500€ renault he took 1500€ for bunch of repairs with a straight face, and I like that as well. Not adding more stress when saying5 to write it off or shut like that.

[@alexhart4763]

Just found your channel. Brilliant. So funny. Im in retail and I share your pain with a lot of what you say! Hope business is going well.

[@nicholasholland-smith1324]

Watching this and you driving the S class reminds me of when I bought an S350 a couple of years ago and the rear suspension failed within a week of owning the car. I had it on finance and returned it within the time allowed. Seeing you drive yours, makes me wish I hadn't as it had everything on it a dream car for me, but I was annoyed at the time with the dealer and the major fault. I love cars and I have recently bought a LTI TX1 in Poland blind it ran and drove, but later discovered the head was cracked and the engine had to be replaced and loads of other parts, I have not quibbled at all as I know what I bought and it is my responsibility. I have a great relationship with my mechanic and I never question the bill!!!

[@subarnosinha8042]

Oh nice! A video from you. Hope you're doing good. Cheers!

[@HighPeakAutos]

Thanks! Yes all good thanks

[@philmarriner5300]

I think the sharp intake of breath on opening the bonnet is standard practice... along with the tales of woe about the particular brand or model/variant they're stood in front of. Free health checks at fast fit chains are an invitation for them to treat themselves to some of your hard earned cash usually, though there are some decent ones locally. Used a very good VAG specialist locally for over a decade but unfortunately no longer own a car of that brand, these independent specialist are worth their weight in gold and worth spending the time building up a relationship with.

[@thelifeandtimesofteddywint5396]

I think the trouble is that a lot of customers don't get the work done or whine and moan at them and try to haggle prices. So they are already preparing themselves for rejection.

[@R04drunner1]

Same thought occurred to me. Think you're right. It's the self preservation society. Also they use reverse psychology. Say it's a big problem, then when it turns out the problem is small they look like a hero, the customer is relieved and pays up without a quibble. I have to say, the guy I use is honest, very capable and quite willing to save me money. In fact, before I bought my current car I rang him up to check he would be OK to work on it!

[@davidwelch6796]

In the past I regularly took my cars to a couple of excellent mechanics in two different garages. Both were fantastic in not only doing the work well and at a fair price, but also telling me what they had done and why. Both of them inspired confidence and loyalty from me. Disaster, they have both retired and I cannot find another mechanic to match them. I have tried a variety of other garages and have had poorly, sometimes dangerously so, work done at what I think are unreasonably high prices and some of the bills have been ridiculous works of fiction. The search continues.

[@teddyirons8240]

Best rant I've heard on youtube for a while. Thanks for the entertainment!

[@HighPeakAutos]

Cheers

[@ChopsGarage]

JUST HAD EXACTLY THIS ON MY CHANNEL!! My subscribers told me I had to come watch your vid! 10yr old Fiat 500, customer messaging me kicking off after rip to HIQ due to a £600 MOT quote for a £30 shock absorber!! You nailed it! And this immense pleasure at giving bad news, whats that all about!!

[@jaromor8808]

Couldn't you car-selling guys build a list of proven mechanics?

[@HighPeakAutos]

Good idea

[@notroll1279]

Sometimes, you'll find recommendations in internet forums about individual car brands or models. Some of those might be faked but if you'll find several members with a history of sensible entries agreeing about a certain independent mechanic in their area, chances are he or she's legit.

[@HighPeakAutos]

Thats true. There are too many factors

[@SutherlandCharlie]

Please do it, this would be a gift to society 👍🏽

[@ondrej185]

@@HighPeakAutos bad idea :) they will get too busy for you and jack prices up

[@allanhughes7859]

100% agree but dont forget the other side of the coin when they get the oposit to you , you now the "HOW MUCH" brigade My Mechanic who I have used for years tells me some hurendouse stories of folk that kick off and dont want to pay etc etc Another great up load cheers !!

[@lesleyfernandez636]

You never fail to entertain, Matt!

[@HighPeakAutos]

Thanks!

[@diablobarcelona]

You're so so so right about all this. Fue Vert in Elche wanted to change my discs and shocks two weeks ago while putting two new front tires on. I knew exactly what they were up to told them to jog on. My indy BMW mechanic checked it two days later and confirmed my thoughts - utter bull. Of course a Fue Vert 39835 point check for 99€ would have most likely found even more problems ;-)

[@panz3r696]

the whole reason you join decent owners clubs or forums and sus out who the decent mechanics are, sadly that then means waiting list and travelling further but its worth it in the end, my local Landrover "Specialist" i wont ever use again, i drive over 2 hours away to a guy i can actually trust and rely on, a sad state of affairs really

[@stevenmoody8218]

Hi Matt. This is another great video I now get a mobility car and don’t see this anymore. Your 100% right

[@ifanbates]

You do a great Black Country accent (I lived in Stourbridge for a long time!)

[@HighPeakAutos]

😂 Cheers

[@terencej72]

By and large the big high street garages business model will usually be to upsell. I've heard stories and got warnings off taxi drivers only ever to use them for tyres - THAT'S IT. No batteries, exhausts etc, get a proper garage to fit them. Once got a battery fitted in my Ford Focus i had years ago by KFit. I supplied them with the radio code and told them about the alarm only to have the battery fitted and told that they had to disable my alarm because it was going off (they tend to do that when you disconnect the battery). I asked them to "make it work again". To be told "we don't do that mate, you need an auto electrician". One letter to head office later and the alarm was reconnected and they paid for it. Oh and it also needed 4 new brakes, 2 new tyres (despite them being less than 10,000 miles old)

[@glitchjob4555]

City n Guilds, bang on

[@bowesproject2304]

I am a mechanic and I agree, there's too many mechanics out there that won't give you a straight answer. Boils down to. Don't have enough experience. if you are good at your job, nothing phases you and you like the challenge. Yes, it's crap giving a bill at the end but if you're really good then whatever you charge is worth the money. and nothing is a write-off.

[@brunofatela9093]

I have sent my Touran to be scrapped after a massive list of "needs to be replaced" given to me by Halfords after spending almost £2k in a private mechanic 2 months earlier that told me all was well besides what I had fixed. In Halfords list was almost passing that number when I stopped the guy and told him that is not worthy of the time or the trouble/money because it was already more than the car was worth and I was already enough of it. So I sold it to a scrap yard. Now, after watching this episode, my feeling about many of the mechanics I dealt with is unfortunately confirmed. Considering that they are so well paid for what they do, I don't understand why so many of them behave and work like this... now I don't know if it was a the best call to scrap it, now is done :/ Thank you for the great videos.

[@seanbarnett139]

Brilliant. Clearly chip on your shoulder today. I'm not a mechanic. I once serviced a W reg Fiesta in 1988 - never again. But I think I've landed lucky with a range of self employed mechanics and our local Kwik Fit. Couple of years ago main family car failed it's mot due to a loose CV boot joint - jubilee clip was missing. Garage apologised when I turned up to collect it as they were short staffed and hadn't been able to ring me. They didn't have any spare clips and it was 4:30pm. But he said, if you don't mind popping up to the supplies shop on the industrial estate for a pack, we should get you sorted. £10 for 10 clips. He fitted it. Passed its MOT. No extra charge. Everyone happy. Kwik Fit. Bloody brilliant.

[@HighPeakAutos]

My local one is very good. I use them for tyres stuff and they’re always helpful

[@grenvillephillips6998]

Mechanic = Marvin the paranoid android with Noddy Holder's voice. It seems pretty accurate to me.

[@danielcoakley9109]

Kwick Fit. Anything but! I have a lovely old Volvo. Heard a slight noise from the exhaust. Kwick Fit. Knackered mate! Must be the original should of been replaced years ago. I sourced a fantastic Mechanic who is always busy in a back street unit. Thoroughly examined the exhaust could find no serious corrosion. Found a weak support and completed a weld. It has since passed two MOTs and still going strong. The weld cost me 35 pounds. Kwick Fit also offered a free health check. Declined on the new exhaust and the health check not giving them the opportunity to find a raft of other spurious things wrong with it. Love your channel keep the good stuff coming👍

[@Steven-qi4gm]

Also everyone presumes the mechanic is trying to rip them off, so when they have to phone a customer with an increased bill they must be dreading the reaction most of the time.

[@jackj0nes]

I suspect this too - they must get their heads bitten off so many times that they have to prepare the customer beforehand by making it sound really bad and hard work. That way the perfectly acceptable £200 (or £16 😂 Matt had me going at this point) bill doesn't seem so bad!

[@philtowle4683]

Just to tell the other side of the Kwik Fit story, I once ran over a fence post that fell off a lorry when I was working on a Saturday and put a massive egg in a fairly new tyre. It was getting towards the end of the month and I was a bit skint. Took a used tyre I had kicking around in the garage down to Kwik Fit in Chesterfield on the Sunday and they fitted it for free.

[@mikespenceley9180]

Couldn’t agree more, after 50 years in the trade I’ve never met one I’d have a beer with!

[@brettrussell3721]

That was a very entertaining video Matt! It always beggars belief, with said mechanics, (not all) that this is what they trained for! To do the things that need doing that others can’t tackle themselves. Don’t moan about it if that’s what you trained to do. ?? We call them fitters in our game. Coz it’s just replacing bits. Not fixing or repairing much now. Look forward to the next video!

[@p3tk0]

My dad is a mechanic with his own garage and.. this is like 99% true about him and his coworkers. Well, he is at least not the most grumpy and negative one there 😁

[@HighPeakAutos]

Haha that’s ok then

[@mikepalmer6008]

You have put the nail on the head I have employed them for 40 years

[@HighPeakAutos]

Haha glad its not just me

[@jaromor8808]

1st af _at this point i am pretty much in charge of this comment section_

[@HighPeakAutos]

Haha yes

[@sdmotors5105]

Spot on Matt ! Everything you have said is perfect I thought it was only myself who thought this ! Topman

[@rickyg1247]

Not just mechanics, - also plumbers, electricians, builders etc. Should be a city and guilds module "How not to piss people off". I think in reality they have so many people moan at them when they add £2.50 to the bill for some necessary part that they hate talking to customers!!!

[@davidstuart4915]

yeah, basically jumped up little @@@@ who enjoy their moments of power over others - 'job satisfaction'.....

[@rickyg1247]

To be fair - I suspect many of these tradespeople are very good practical engineers and good at what they do but often that goes along with not being very good with people. The reverse is also true - the fun, chatty, happy ones can be crap at the job!!!

[@rickyg1247]

And I include myself in that - I trained as an engineer but hated my years in retail - having to talk to customers who are mostly a PITA😁

[@johnallen-xi8rx]

Brilliant totally agree. I am moving to a different part of the country and dreading it. Finding a good mechanic is like looking for rocking horse ****