Hisense Portable Air Conditioner - Drain / E5

How to drain water/ How to solve E5 error code

[@servicehisense-usa4763]

-‘How to use’ kzbin.info/www/bejne/d3XJpHawba2Nf9E ‘How to install’ kzbin.info/www/bejne/o6DMm3aQpZaUoJI -'Not Cooling' kzbin.info/www/bejne/pH2aqpp_g9Odf5Y -'Connect WIFI by iphone' kzbin.info/www/bejne/iJzMl3-hd7unetE -'Connect WIFI by Android phone' kzbin.info/www/bejne/sH-bqJKEm7R5jsk

[@sethbender2863]

Thank you, I really wish the directions that come with the packaging explain more about draining. After searching the website and all packaging this is the first that I’ve heard that I do not have to drain. Thank you

[@PTNLemay]

Seriously, every other air conditioner I've owned needed draining almost daily. Good to know these are more low-maintenance.

[@chimichangazon6526]

@@PTNLemay If you live in a humid environment you will need to drain the unit daily. I use mine on cool and dehumidify mode and it will fill up a five gallon bucket in twelve hours. I recently had to replace the unit because the install guy didn’t hook up the hose and my unit got rusted and large mold spores started to form on the fan blades. Just a heads up because these things are not cheep! btw the guy told me the same thing about it not needing a drain because of evaporation it’s total non sense just a selling trick

[@Heck2theYeah]

Thanks! I just drained it and it's working fine now. My cookie sheet wouldn't fit under the drain spout though so I used a bath towel single thickness (not folded).

[@st7650]

Wow thank you so much for the post I have a HISENSE AP14DR1G model and didn’t find any hoses for an air conditioner drain in the box was wondering how to drain it now I know was wanting to run a small drain rubber hose down through the floor of my camper so I didn’t have to manually empty it daily now I know how to drain it

[@Luminocity_]

After returning the two Hisense, I've bought two others that works great. We already had a Gree that was older than the Hisense. It's still going strong and is a work horse. To replace the two hisense we bought two window box LG's and the too work phenomenally. This has been a super humid year. It's rained most of the summer in 80-90 heat and never once have we had to drain any of them. We moved from the high desert (no humidity). The hisense were used in the high desert and had to be drained ever hour and ahalf or so. Biggest pieces of trash. We still don't know how to dispose of them.

[@santiagoforero2811]

This worked for me, I have a tube attached to it sometimes you just have to check that it's not at an angle that blocks the water way other than that this video is really helpful

[@mathewgendron2523]

Thank you for the video. This had me freaking out its 90' right now . thank you again

[@OCC_Plumbing_and_Restorations]

Mine just did this and I had no idea what it meant. Awesome video!

[@brianpham6853]

thank u so much.... was freakin out thought my a/c broke

[@normabatista1472]

Same here lol

[@raptureangel5409]

Coils need cleaning too, some will not run! I've had many portable air conditioners!

[@leilany159]

Thank so much I was freaking out this save me !!!

[@normabatista1472]

Same here..this video saved me lol

[@andresfeliperamosromero3060]

Purchased: August 2023 - still works GREAT!I kzbin.infoUgkxxsUnXhGsSJLim_XnMHyQK0u3XVaW-CGn live in a studio and during the summer it gets scorching hot - really old building with no ac units. I can’t express how EASY it was to install. This unit has been a life savior during the summer and some days during other seasons where it can still be a bit warm at night. In this small place is my friend, a husky, poodle mix and myself. We need AC - lolI don’t use the dehumidifier option - I’m not sure if it will leak in my house, since I did not install the small draining hose that came with it. May look into it late but I don’t worry about much humidity in the apartment. I don’t understand why the negative reviews since all things mentioned, I personally did not find issues with. Definitely worth it!

[@lucy111617]

Thank God for this channel on Google what to do and you made it seem like I had to call and do all these other things I was about to put out all of this money until I found this thank you hydrangea in 2 minutes is back to working

[@adilenerg1116]

Tried this and it worked immediately, thank you!

[@Lpsb232]

This does work, however I live in dry Colorado and we are in a drought. Not sure where all the humidity is coming from. I have had to drain it 3 days in a row. I only run it at night in my bedroom. I am able to just unplug it and roll it to my balcony to drain. A lot of water comes out every time.

[@MrLBDude]

Yes, I drain mine every night at least once, sometimes more. I have attached a hose, now I think I need a breather tube. Every single portable AC I have ever owned is the same way. This is in Los Angeles. Ridiculous.

[@9graff9]

Same!! Just bought this make and model from Costco during summer, now I set it on heater mode and I have been draining this thing everyday, I'm in Los Angeles 😢

[@Nes_Quik909]

Same, there gotta be a solution that doesn't involve draining everyday. 😮

[@HowardBrazee]

Me too. My old air conditioner *never* needed draining. This one needs draining every couple of days. In Colorado.

[@michele2855]

Thank you for this!! Right to the point. This is my second summer with this unit and when that E5 came on..yikes Quick fix. Thanks again

[@c_dubbzz6127]

It's like 75 degrees outside right now, I just got one of these and Ive had to drain it every hour since its been on. What would you consider normal usage? This definitely is NOT waterless and DOES require draining under normal usage.

[@cris0312]

That’s what I’m saying, had to drain 3-4 times a day everyday. Blows for an hour and then fills lol

[@VoltxMythical]

How often do these Errors occur? I literally bought mine yesterday and had this error. I did drain it but hardly any water came out but it did start working, but my process of having to drain it with less than 20oz of water just to make a $350 machine run again is just stupid

[@tiffanysgottimetoday4589]

My same issue

[@jamesb8386]

Same here

[@Luminocity_]

Constantly and continually. Get a Gree or and LG. Home Depot had some great ones this year. Never a problem.

[@esmatfaiz4534]

Thanks, it worked!

[@coreyanderson7424]

Oh, thank you!!!!! It's working. I was panicked! Lol.

[@d.y.h.w.]

Had to drain my daughter's. Thanks for this!

[@HowardBrazee]

I live in arid Colorado. I have to drain my AP0621CR1W every couple of days. I lift it above my tub. I don't get much water, but it gets rid of the error.

[@HowardBrazee]

My old air conditioner (I don't remember the brand) *never* needed draining.

[@HowardBrazee]

It took all summer last year before I got this problem. The humidity here isn't that much worse this year.

[@BestdaughtereverEver]

My ac is leaking water at bottom front even after all drains at the back are emptied. I don’t know where water is coming from. I already cleaned the filters. But this problem still is ongoing. This is brand new unit I just bought in Lowe’s recently.

[@abbysims8803]

Did you ever find the solution? Mine is doing the same thing and I just recently bought it from Lowes as well

[@bootsvillar6891]

Thanks a lot, save me a lot time to figure it out

[@niteboatermusic]

Ive drained my Hisense AP1419CR1G unit several times, but each time - several days later, the E5 error comes back. If I jiggle the unit - I dont hear any water sloshing. What is the upper valve for if not a second water storage tank? Ive tried to drain the upper, nothing comes out. Whats going on?

[@robins3605]

Same experience here.....not much water comes out. But sometimes water dripping from one of the side vents?

[@raymondnickolas608]

Thanks so much it worked!

[@BruceLeef]

Can you raise the ac and add a hose to a bucket 🪣 for a continuous drain while running the ac unit..??

[@robins3605]

thats what i want to know. I live in humid St Louis and have to drain everyday and sometimes twice. Awful

[@Jelly_Beans9873]

While draining even tho ur wasn’t full at all. It came out the side with all the coils. Some came out and idk why? I did tip it a bit

[@OkazakiN]

That was extremely helpful! Thank you so much 😩🙏🏻

[@fengyuan8487]

I bought the dual hose heat pump version last year. This winter I use heat mode. The unit comes with E5 in the middle of the night. I drained but it is doing samething. Anything wrong with the unit? I am thinking returning it back to Costco.

[@Bricked_iPhone]

I drank the water, now what? I still have the E5 error code.

[@MVMullins]

When I drained mine, I noticed some algae coming out. When I took the filter panels off the back I can see the drain pan and it has algae in it. Can or should I put some algaecide in there to prevent that? I wasn't sure if there was a risk of getting legionnaire's disease from contamination or not?

[@jandrews2735]

they don't seem to bother reading their own page

[@MVMullins]

@@jandrews2735 I noticed that. I pulled the panel off the back, cleaned the filters and wiped the bottom of the small pan and I think it's all good.

[@joshkmaillet]

Same thing happened to me. I didn't put anything inside just to play it safe. I'll clean it every month with a very very small amount of bleach and water. Works very well.

[@geraldrodriguez4420]

Hello, I just bought an unit 3 months ago and finally use it 3 different days now it's says E5 , but by removing the drain cap no water is coming out . In the manual instruction says that it comes with a draining hose which is missing on the whole set. Do I have to purchase the hose separately ?? Please , help!!

[@HowardBrazee]

The cap keeps the plug from falling out. I have to unscrew the cap then pull out the plug.

[@JaitsuStudios]

I kinda wish the entire tank were just removable so I could take it out, drain it, and put it back in without having to jump through the hoops of unplugging and finding a container to drain it into, especially since the drain port is so low to the ground that any container low enough to work is not going to hold much anyway.

[@Irma_GA]

Our unit showed E5 last night for the first time in 2 years, it'd been working perfectly and didn't need draining. We drained it just before the water reached our plugged chargers, which would've been very dangerous! The unit didn't display the error after draining, but it seems like it's running very "forced" now. The bottom part feels extremely hot to the touch as well and heat is emanating from it, I'm very concerned now. What could be the issue here? And can we still run it? we'd been using most of the day & night this summer. It's been very hot and some days, quite humid too, but it'd been just fine until last night. The heat wave is still going in CA, we need it.

[@Saltwaterassassin]

-having the exact same issue. Ran fine for about 2 years and now suddenly throwing error code. The compressor sounds like it’s running extremely rough. I should’ve went with a window shaker as Hi sense won’t answer these questions

[@MidiPunk]

When cleaning the bottom filter you can swab up most of the water with a wad of paper towels.

[@Boognish_]

That's not a good idea of you have carpet

[@ba8yRoseSs]

Hi, So should I wait until I see an E5 error before draining? Just want to make sure I don't need to drain after a certain time. Thanks!

[@robhodge1890]

ba8yRoseSs I was thinking the same. I have a hose attached to the secondary drain and it is constantly draining throughout the day.

[@ericjeffries7086]

This is a great video.

[@TheRickVannessShow]

What happened when it starts to stink? For some reason my unit has like a wet dog smell.

[@jandrews2735]

why didn't they answer? There seems to be a filter in the top rear. Shouldn't you clean it? Did you throw out the instructions?

[@jacklambert414]

Thank you. Super easy

[@terrydorsey4763]

I just bought the 12000 btu unit and it works well but no where in the instructions does it explain why it has a primary and secondary drain port. What is the secondary drain port (the upper one) for? Also I have heard that some folks attach a hose to the secondary port and run it into a bucket behind the machine to drain later....is this normal?

[@servicehisense-usa4763]

Hi, 1)All of Hisense Portable AC are designed to be 'waterless' in COOLING MODE, and won't require draining under normal usage conditions. In COOLING MODE, condensed water will be evaporated outside though the air exhaust hose . 2) If the environment humidity is extremely high, the water container goes full, the screen will display E5. After draining the water, the unit can work again. 3) The upper drain port can be used to drain water continuously (attach a extra hose to the upper drain port) in DRY MODE.

[@terrydorsey4763]

Service Hisense-USA is there any way you can tell me the size of hose I would need?

[@servicehisense-usa4763]

Hi, 1)The inside diameter of hose need be 14 MM to match the drain port. 2)Our 13K Heat pump mode has a separate hose parts used to drain water in HEAT MODE, but the hose length is just 600mm length. The parts# are K1276890 (Drain Hose) and K1248751 (Drain Hose Clip）. If you need these parts, please Call us at 1-877-465-3566.

[@ferfranco007]

@@servicehisense-usa4763 Hello... where the other end of the drain hose is supposed to go? At window? Or in a pot?

[@Annesuzanne1970]

@@servicehisense-usa4763 your telling me its built to keep draining every 8 hours?? not to drain out from a hose constantly ? or a bucket in my living room is my life style now?

[@arikbyington6204]

Thank you thank you thank YOUUUUUUU!!!!!!!

[@yolandanelson811]

What should i do every single day it popping E5 oncne i drain it will work perfect for a few hours and then i notice its back to e5 so i have to drain it pretty much every few hours

[@servicehisense-usa4763]

Hi, let's do these steps: Step 1- E5 error code means the water tank is full. Have you drained the unit ever? If not, please drain the water according this video. Step 2- Is it set to be DRY mode or COOL mode? DRY mode will decrease room humidity and collect much more water. The machine will display E5 frequently. Step 3- If it is in COOL mode, please reselect COOL mode again by pressing MODE button three times. Then set Temperature at 61 degrees, FAN speed on HIGH. Step 4- Observe for 24 hours, if issue persists, please call us at 1-877-465-3566 for further service.

[@LT731Canales]

Best to probably add a permanent hose to the unit and let the water leak out of your window with the exhaust.

[@CBlargh]

@@servicehisense-usa4763 Can the dry mode be used without venting to the outside? ...for example, in a bathroom with no window?

[@Boognish_]

@@CBlargh no.

[@CBlargh]

@@Boognish_ Thank you. I ended up buying a Black and Decker instead since I got no response. I'm pretty happy with it.

[@chadrathbone]

Is this for dry mode as well? I have been trying to figure out how to use it as a dehumidifier.

[@travisgreen9604]

brand new, 1 hour in on cooling mode got e5 error, drained, hour later, e5 again....

[@akicitaa.8233]

So...what's the upper "Secondary drain plug" for? It's never explained a single time in your user manual. Which, BTW, isn't even a text-readable .pdf, so we can't search for words in it when we need to...like it's a .pdf from 1997.

[@Starsandguitars672]

I’ve drained the bottom tank but my unit is leaking water from the bottom front. Might be from condensation build up but I’m not too sure, any ideas?

[@meghanreynolds624]

I have received the e5 error repeatedly - unit will run (though not cooling very well) for about 8 hours and then gets error e5. It’s in cool mode but filling up with water. The humidity is not particularly high. Any advice?

[@servicehisense-usa4763]

Hello, 1-Have you installed the exhaust hose and leaded it outside the room? Condensed water will be evaporated outside though the air exhaust hose when the unit is running in Cooling mode. 2- Please drain all the condenser water out, then try again. If your unit still get an E5 code after 8 hours running, please let us know, thanks.

[@LokiW96]

Whats is a good contact number?

[@Annesuzanne1970]

@@servicehisense-usa4763 mine is doing this too

[@greenmtwolverine]

@@servicehisense-usa4763 my exhaust hose is very short and would not reach up and out the window. I've had this new unit running two days and I've had to empty it 3 times.

[@Boognish_]

@@servicehisense-usa4763 leaded it lol

[@senseofpermanence]

I keep getting the E5 error but there's no water to drain?

[@Just.Ricardo]

Thanks sooooo much♥️♥️♥️

[@wangmoreno549]

How often do I drain it, I bought mines from Lowes today and just had it running..when will I have to drain it plz?

[@emilianomarquez1629]

Do you know by now?

[@wangmoreno549]

@@emilianomarquez1629 yessir

[@emilianomarquez1629]

@@wangmoreno549 🤣 how frequently do you do it ? I just bought it for my mom. The manual said zip about that.

[@vincentr6684]

Hi my ac is leaking alot of water .....any advice ......woke up this morning found a puddle of water on the floor under the air conditioner , the unit is in new condition

[@punkyshrewster2736]

Is it possible to hook up a hose to the drain and run the hose outside instead of having to manually drain it all the time?

[@servicehisense-usa4763]

In cooling mode, Hisense portable AC should be waterless. If your room humidity is so high, you can also connect a hose to the upper drain port for a constantly drain. The inner diameter of hose should be 14mm.

[@Strizzle81]

@@servicehisense-usa4763 Do you not sell a drain hose for it that is atleast 5 feet long?

[@servicehisense-usa4763]

​@@Strizzle81 Hi, we have a 600mm(1.96 feet) hose part for selling, the part number is K1276890, please call us at 1-877-465-3566 for parts service. 收起

[@Strizzle81]

If you dont want to have to manually drain water in heat pump or cooling mode, do you only need to hook a drain hose up to the bottom drain port and leave the upper drain port capped off?

[@Annesuzanne1970]

@@servicehisense-usa4763 this unit is NOT waterless... i have to drain my a-lot several times a day and i live in a very very dry state... why isn't the condensation blowing humidity in to the room outside, preschool physics...

[@chimichangazon6526]

Warning!!! My unit became rusted and mold spores began growing on the fan blades. You must drain this unit almost daily unless you live in a desert lol. The install guy told me the same garbage about evaporation and now I’m out some 500$ for a new unit. The whole concept is bull crap unless you live in an incredible dry environment.

[@Luminocity_]

Not true. I had mine in the high desert and they still had to be drained. It's like having to put oil in a car every time you drive it. Yeah, it'll work but it's super high maintence and not efficient or feasible. This machines are garbage.

[@cruz0474788]

The unit keeps shutting of with E5 every 20 minutes, is this normal?

[@servicehisense-usa4763]

Hi, let's do these steps: Step 1- E5 error code means the water tank is full. Have you drained the unit ever? If not, please drain the water according this video. Step 2- Is it set to be DRY mode or COOL mode? DRY mode will decrease room humidity and collect much more water. The machine will display E5 frequently. Step 3- If it is in COOL mode, please reselect COOL mode again by pressing MODE button three times. Then set Temperature at 61 degrees, FAN speed on HIGH. Step 4- Observe for 24 hours, if issue persists, please call us at 1-877-465-3566 for further service.

[@cruz0474788]

Service Hisense-USA yes the water is drained according to this video every 20 minutes

[@servicehisense-usa4763]

Has the air exhaust hose been installed and lead outside of window? Under normal circumstances, condensed water will be evaporated outside though the air exhaust hose in the cooling mode. If all the steps don't work, please call us at 1-877-465-3566 for further service.

[@cruz0474788]

Service Hisense-USA will try all steps and observe, I did not fully read your first response, thank you!

[@Mr.WS6]

Im having this issue but only when i run the heater. It runs for 20 mins and shuts off with E5...i drain, replug in and itll do it over and over. When using the heater part is the unit same setup as the ac? Like exhaust hose setup still all the same? I had no issues with using the AC side.

[@Darkyahweh]

Tried to lean it forward to get air to floor better through the house got this code and leaned it back to fix it...

[@nigilnightwind8756]

My Hisense that we had for about 6 years we always had to drain the water almost every day or two or we got the error code, is very annoying. Also that baking tray water draining thing is a total joke. You try and balance a baking tray full of water without making a mess it's impossible. I had to put mine on top pf bricks to raise it up a bit and then I used a cake baking pan and made it much easier since that had more depth to it. Not sure why they can not exhaust the water out the window like they boost, but just so you know you might have to be draining yours all the time.

[@123INMAR]

Thank you!!

[@leilarivera9721]

Mine is draining a few drops idk why its been running all summer and now has error.

[@juliadodaro]

My ac have two drain ports and upper and a lower. Can someone tell me what differs from each port ?

[@drjohnsonhungwell5115]

Both are meant to be drained periodically but I drain the top one most of the time .

[@nicoletei]

Yes, I was wondering this too. How do you drain the top? It drips into the wiring below that’s covered with that mesh screen.

[@Pittiemom-di5gi]

what size hose for draining do I need for hisense portable ac ap-12cr1sejs

[@servicehisense-usa4763]

Hi， In cooling mode, Hisense portable AC should be waterless. If your room humidity is so high, you can also connect a hose to the upper drain port for a constantly drain.The inner diameter of hose should be 14mm.

[@Krazyrs]

suppose to have a e5 error code fresh out of the box?

[@ericmclennan8919]

Did you find a fix? I just bought one and got the code straight away. Opened both drain ports and not a drop came out. I figure it's a broken float switch?

[@oscarmyers6757]

Where can I get a drain hose for a Hisense AP12CR2G model?

[@servicehisense-usa4763]

hisense.encompass.com/

[@randychambers7902]

Please, lower the volume of the background music!

[@toneyleclair7609]

why when in heater mode do i have to drain every two hrs, this unit cost over 600$. a 50 space heater is way more convienient and effective.

[@servicehisense-usa4763]

In Heating mode, as the condensed water can't be evaporated outside though the air exhaust hose, you need drain the water manually.

[@Strizzle81]

@@servicehisense-usa4763 when using the heater, cant you hook up a drain hose to it and drain the water without having to drain it manually?

[@servicehisense-usa4763]

​@@Strizzle81 Hi, it is a heat pump ,not a heater. When in heating Mode, the condensed water only exist in the bottom.

[@Strizzle81]

@@servicehisense-usa4763 Did you read my question? When using the Hysense as a heater, can you hook up a hose to the drain so you dont have to manually empty the water reservoir? If yes, what diameter hose is needed? Hysense should seriously consider including a drain hose with the unit to make it user friendly. I would rather use a $15 Walmart heater than have to manually drain the Hysense every 3 days.

[@ashleenicole71]

Glad to read what a struggle the heater is. We never had issues in the summer with needing to drain. May just go buy a space heater like the one we have in our room. The heater in our living room is loud and terrifies our son. Plus it does not work too good and sounds like its gunna explode when it shuts off. Was hoping we could use this instead...if I am goingto needing to drain it too often it just seems annoying. I'll add we did not buy this. The owners had the swamp coolers (that didn't work) removed and replaced them with this portable AC. That happens to have a heater.

[@arisalvador165]

Hello my unit has drips of water on the lid is that Normal?

[@servicehisense-usa4763]

Hi, Please check whether the drain cover and the inner rubber plug are tightened. After checking, observe for 2 hours, if the issue persist, please call us at 1-877-465-3566.

[@mohamedksonnie3032]

How to use the back Hisense

[@SmokeRingHalo]

This is the worst part of the unit. In A/C mode I never had to drain the unit but in heat mode it can't go a whole night without emptying it at least 4 times. If using it for heat be prepared to wake up cold.

[@xVampy]

I drained mine 4 times in an hour and it still says E5 but theres no more water to drain so what do i do now?

[@dharmaangelg3467]

Clean filter. Pops off in back. Mines all good now and feels cooler. Oh but u have to unplug for safety but I think that resets it after u clean filter and drain wster

[@jacob2657]

Thank you

[@JoelSprechman]

Mold must be building up inside. Anyone take theirs apart? We are experiencing an abundance of health symptoms including cognitive, itchy eyes and skin, nervous system and bathroom related after running the unit for just 11 days. Thanks

[@yunariver]

I've got a question. Mine showed an e5 error code & now it dosen't. Could the water in it have dried up? I know it's a very stupid question. Just don't need anything to go wrong here.

[@servicehisense-usa4763]

Hi, you are right. In cooling use, All of Hisense Portable AC are designed to be 'waterless', and won't require draining under normal usage conditions. Condensed water will be evaporated outside though the air exhaust hose. If the environment humidity is extremely high, the water container goes full, the screen will display E5. After draining the water, the unit will work again. Suggest you drain the water out manually one time refer to the video.

[@AlecGrinage]

Why the hell does my air conditioner keep turning on and off every two minutes???? And it doesn't even get down to the temperature I want!

[@servicehisense-usa4763]

Hi，please lower the setting temperature to 61 degree and observe 24 hours. if the issue persists, please call us at 1-877-465-3566 for further service.

[@Jay-bo2jc]

Purchase 2012, it finally breaking down. 💔

[@rainonyourparade3045]

I did this after E5 error and now it won’t turn on at all. The surge protector says it’s getting electricity but the unit will not turn on, no lights or any response.

[@servicehisense-usa4763]

Hi, 1- Please unplug the power cord, then plug in. 2- Check the power cord, press the RESET button on the plug, make sure a green light is on. If the display screen sill has no response, please call us at 1-877-465-3566 for further service.

[@n0thing7matters777]

This is terrifying to do when I can't find any info on where the refrigerant goes?

[@jackieprather1005]

Not cooling the room off. Is this because the water needs to be drained?

[@servicehisense-usa4763]

Hello Jackie, When the panel display E5, it need to be drained. If your unit can not cool your room, please see this video: kzbin.info/www/bejne/pH2aqpp_g9Odf5Y

[@americanturkeyburger4997]

Take the panels off your ac unit and clean the moldy dust off of your condenser coils. This should make a night and day difference.

[@futureghost6932]

cool music!

[@gottacoconut]

My unit currently displays the numbers “45” and the thing won’t blow air. Cannot find problem.

[@gottacoconut]

I unplugged it and plugged it back in and now the number display says ‘61’. Still no air.

[@servicehisense-usa4763]

--45 is an error code. --61 is the right setting temperature shows when you turn on the unit. --When the unit is restarted , the compressor may need an extra 5 minutes to start, then the unit will blow cool air. --is it ok now? if the issue persist, please call us at 1-877-465-3566 for farther service.

[@joshhoy-burbank7660]

But what about recharging it?!

[@karina2382]

What about a E9 code?

[@PvtCarney]

I just bought a Hisense and within 12 hours of use got an E5 error code.

[@anonymoussources8803]

My Hisense displays no error code but the temperature display rises to 99 over about 20 minutes at which time the unit stops cooling. Anyone else encounter this problem or k own what is wrong?

[@servicehisense-usa4763]

Hi， please lower the setting temperature to 61 degree and observe 24 hours. if the issue persists, please call us at 1-877-465-3566 for further service.

[@davidc9891]

Going to try this, AC says E5 and won't work

[@normabatista1472]

Did it work?

[@spectrax2428]

I drained it and it still isnt working

[@deepakx7]

Hello HiSense team. what song is playing in the background? PLEASE it's amazing, I can't stop watching this ad to listen to it

[@joseuvidia1472]

Por favor cómo puedo reparar el codo de error EA. O por que apareció ese código y no me deja usar ninguna función del aire ayúdenme por favor

[@ConociendoexplorandoconPacheco]

Solo sacale el agua. Y vuelve a funcionar igual

[@joseuvidia1472]

Sergio Sanchez No funciona sigue lo mismo. Pero gracias por la información

[@servicehisense-usa4763]

EA means control board has Communication failure. Please unplug the unit, then plug the unit back in ,press the power button, check if it can work again. If screen still display EA, please call us at 1-877-465-3566 for further service.

[@jeffwallace5447]

Wrong I drained it and still filling up buckets while running!

[@servicehisense-usa4763]

Hi, Jeff Does it work good now? Can we provide you with a new unit first and then get this defective unit for analysis? Here is our email, , Looking forward to your contact. Thanks.

[@jeffwallace5447]

Service Hisense-USA how would this work?

[@servicehisense-usa4763]

Could you send an email including your contact information to us, thanks.

[@jeffwallace5447]

Service Hisense-USA ok but you do know I’m in Canada 🇨🇦 eh?

[@jeffwallace5447]

Service Hisense-USA thanks tho .. I will.. it’s hot right now in place lol!!

[@gillyonsteam]

Can you have the drain hose connected at all times?

[@basshappens]

I do. It works great.

[@sasaeed1]

@@basshappens which drain plug do you have the hose connected to? The upper drain or lower?

[@santiagosolorio3347]

I drained the unit and the E5 is still showing and the unit won't work. Am I suppose to wait a certain amount of time before plugging it back in?

[@servicehisense-usa4763]

Hi,Is it normal now? 1)Tilt the unit and make sure the water is drained completely. 2)Unplug the unit and plug the unit again.

[@sigspaulding6483]

@@servicehisense-usa4763 had same problem and tipped it still had e5 code now in bath tube on its back

[@n0thing7matters777]

Do not buy from this brand. I got a new Hisense and ran for the first time today and got an E5 😢.

[@Coco.creates83]

Yea, I just got one last night, and I've drained it 4 times already. I bought it because of the big lettering on the box that said drainless

[@11BRelo]

Watch the video actually when humidity is high it can cause that issue, smh….. mine ran for almost two week no problem during these heat waves but a couple days ago its started getting really humid

[@ogredhead]

Don’t run it on dry

[@cherryboo65b56]

🎉🎉🎉🎉🎉🎉

[@shizzledink]

Your portable acs are a terrible product. "Waterless" when used under normal conditions? Im assuming the normal conditions are for people with barely any humidity... what a joke.

[@yurdme4015]

Jesus loves you and will always forgive you. Get to know him and will you not regret it!🙏💙

[@bellariaakros7504]

Thank you so much for this video!