Home warranty company leaves customer sizzling mad

A metro Atlanta homeowner said her warranty company told her that the heat index needed to be 105 degrees for her air conditioning unit to receive an emergency repair.
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[@hughjass1835]

Home warrantees, extended car warrantees, tool warrantees.... All a scam

[@EldePHX]

No kidding

[@southernload5710]

100% and they make millions on the gullibles

[@kendallrhodes]

Nope, that's not true. I had a home warranty replace my entire HVAC system for nothing except the monthly fee and its working like a charm after two years. The home warranty even gave me some really good advice about registering my product. I know everyone's story is different but mine had a happy ending and I still have the same home warranty.

[@AbsoluteNut1]

@@kendallrhodes You're no different than a lottery winner.

[@maxpayne6466]

Big time

[@user-tk3zl5kp5k]

I love how companies ALWAYS want to say how they are sorry or that they will make changes AFTER the media always gets involved. That's the problem with MOST companies they always do the BARE MINIMUM while us customers pay all this money for a service just to be treated like s**t.

[@jksezhey1]

This violent business Zionist takeover of Georgia was solidified after 9-11...kept people fighting one another as the business community reaped the rewards.

[@sonyab2u974]

💯

[@dianecelento4974]

Yes and how many just pay it cuz they don't want to deal with it. Especially feel sorry for seniors.

[@trvman1]

This is what they do. The do this on purpose!!! Why? Because the average person will get fed up with being so hot and just pay someone to fix it. So they use the STALL tactic. So the company doesn't have to pay a DIME out. personally, I think people are foolish to get these warranties. They usually have clauses in them so they can pretty much deny claims. Plus if people figured out what they pay a month especially for car warranties, they can just bank that money and have it if they need it. They go a year with no problems, they just threw 12 months of payments out the window. The STATE Governments need to regulate these companies and have a provision that if they haven't sent someone out to do the repair in 3 days, you can go and hire someone and the company MUST reimburse the customer the FULL amount with 30 days of repair completion. Trust me, they will get people out before 3 days.

[@patrickchilds5486]

I felt bad for her until she said she will keep the warranty company. ? All scams. We had one in Florida worst ever. Self insure. Put that $700 into an account for repairs you pay for.

[@NotfromDetroit]

I got rid of them too! It’s not worth the hassle!

[@joane.3533]

agree!!!

[@wtconroe879]

That should be illegal.

[@tomdurkins]

Exactly. She and others that don’t look up easy to watch videos on KZbin before making a purchase deserve to get scammed. “Home warranty service contact”😂😂😂😂 Can’t believe people are this gullible.

[@SagebrushRambles]

@@tomdurkins no one deserves to get scammed. What a crappy thing to type.

[@johncox770]

The saddest, most unbelievable part of this story is that the lady is going to continue using the same company.

[@radolfkalis4041]

Unfortunately, options are limited.

[@sabinalegall6550]

I would have cancelled them and demanded a refund back.

[@NETWizzJbirk]

@@sabinalegall6550 yes it would be a good proration

[@swainer8014]

@@radolfkalis4041 The option is to NOT HAVE A HOME WARRANTY!!!!!

[@SupervillainDW]

🤨

[@lauralangham9657]

Force the CEO of the company to go without air conditioning until the heat index is 105, just so he can see what it feels like.

[@key981]

Perioddd

[@GlassellPark]

They’re scammers . We had HomeShield for close to 30 years and all they want to do is charge the deductible and yearly fees which you could save towards an emergency instead because they don’t cover anything moderately major.

[@dimitriberozny3729]

AKA Home Shitshow!!

[@sergioolmos2353]

I work in HVAC, WE HATE WARRANTY COMPANIES!!! This only happened because the news got involved.

[@ACoustaDC]

Well you probably hate them because of their slow pay, and they have a scale that only pays "x" per job, and that is less than you would charge. I get it, I would not work for them either. How about your company and their "service plans" are those any better? (real question)

[@G.MONEY.]

"We deeply value our relationships with our customers as long as they're paying their premiums and not asking us to pay out."

[@lewisbale1]

Exactly

[@CP-lk3st]

WTH! I'm so tired of these companies not being held accountable for their no customer service! They over charge customers but when a claim is filed they come up with every excuse not to honor the policy! Lord help us because we keep getting ripped off!

[@duancoviero9759]

That's the American insurance industry in a nutshell.

[@josephvanwie6706]

Because all of our politicians are crooked. Did you see how many companies were owned by the parent company but not easily connected? Here's the biggest scam in the HVAC business. Freon never wears out! If you need more, it's because there is a leak. Vehicle A/C is different because it's compression seals with rubber O rings. The rubber dries out during winter so it leaks. Simply run your A/C once per month and the oil in the compressor will keep the rubber from drying out. You'll never need a recharge again. I was a tech for 30 years. ..... Pass it on!

[@williambirmingham1074]

It’s the American way!

[@paulcervenan7090]

This is what Congress should address: Home Warranties, Scams, Robo Calls and the like......there should be SPECIAL COURTS for Everyday People to file complaints about scammers and their Scams. They want whistleblowers....they will have them! Paid to Politic is done....I am NOT paying $185,000.00 each a year to these losers....for what....Impeachment Proceedings, $5.00 per gallon gas, inflation, poor economy, do something damn it! Make life less costing for me and my kids.

[@scott5654]

It’s called waiting your turn. If 100 people put in claims every 24 hours, and your community only has a certain amount of contractors, people have to wait. What about that is so hard to comprehend?

[@TnD_BigJax]

This is why I'm training to be an independent HVAC tech, so people like her don't have to suffer in unbearable heat and be forced to rely on incompetent home maintenance companies

[@sharkbait6851]

Good luck. Did HVAC in SC during the summer before. Hopefully you'll just be fixing the condensers because the attics aren't a good time. Stay hydrated! Based on your pfp, you'll be in the same heat and humidity I was if you live in Bama.

[@TnD_BigJax]

@@sharkbait6851 I do, but this heat and humidity is the same reason HVAC techs are in such high demand down here. People will pay good money to have their ACs fixed

[@TheFrenchPug]

Not an easy job. That's for sure. Getting into those burning hot attics you gotta keep hydrated. Good luck to you!

[@soisaidtogod4248]

Good idea, during the tech boom around century turn the trades were dumped on, guess what happened to those that would have been in them. Enjoy being well paid and getting to work outdoors. Tip, get commercial grade licence, less whinny humans, more just fix it and bill us.

[@DC-nj9gw]

@@soisaidtogod4248 lol, he said he wanted to help people like her....so you advise him to go commercial so he doesn't have to deal with whiny humans. Good job missing the point entirely

[@EldePHX]

I remember having a warranty I would pay for monthly. When the AC unit in my house gave out, I called my warranty company. They take forever to help you in order to resolve the problem. They try their best to avoid having to cover anything. I decided to cancel the damn warranty plan and was able to replace my ac unit through a friend that works in that job field.

[@rodbartruff7823]

Put your money in a savings account, don't buy a home warranty. But the way most small repair companies don't want to work for Home Warranty companies because they don't pay. I know allot of small repair companies owed thousands of dollars from Home Warranty Companies.

[@tamarapeterson1844]

This is what an electrician recommended when I had to use our "warranty" when I had an electrical issue. He said that is what they tell people. Just get a savings account and put in what the crap warranty would cost every year. The one I had, landmark, charged a 50 buck fee per visit. If a job took 2 or more visits due to parts..it was 50 bucks per visit.

[@dimitriberozny3729]

@@tamarapeterson1844 And if you have to do rewiring/maintenance on an electrical system more than every 40 years,YOU GOT SCREWED in the first place!! Your home’s electrical system should last at least 60 years or longer!! Unless it is an upgrade because of an new appliance system/format.

[@lianalonge1984]

This is exactly why I don’t acquire so-call “home warranties”. I’ll put it on my Amex Platinum or Gold card and “Plan It…Pay It” off in 2 months so that it doesn’t negatively impact my credit score. It’s just not worth the headache. 🤕

[@erich6860]

LOL they deeply value their customer,,,, when they get the news involved and force you to do it right. I know that game.

[@Boxhead42]

The same thing happened to me years ago with Home Shield. They came out and had the audacity to tell me that there was nothing wrong with my ac, that it was the make and model of the ac that was not any good. They would only add some coolant. Mean while my home was 90 degrees. Another time in the middle of winter my furnace went out, they came out assessed and did not have the part and it would take another 2 wks to get in. Ok, I waited and then received a call stating that they ordered the wrong part. So it took them an entire month to fix, what I later found out was a $10 part which only took 15 mins to replace. And while waiting an entire month to get my furnace up and running again, they did give me a $30 certificate to purchase a space heater. A space heater would have been okay if I lived in a small studio, but I live in a 3 story townhouse. The only thing a cheap space heater will do is piss me off. Stay away from these home warranties, they are a scam!

[@NETWizzJbirk]

Probably just a hot surface igniter

[@dimitriberozny3729]

AKA Home Shitshow!!

[@sparrowsfriend]

American Home Shield said they installed a heating/air conditioner in a rental unit I owned in another state. Four contractors worked on it and it passed inspection. When it got cold, there was no heater, just an AC. They are a total scam.

[@jackwilson8051]

I was a realtor for 40 yrs. You need to read the fine print. Some of them won't cover any repairs during the 30 days after closing. We had many problems over the years. They wanted contractors to repair items that need replaced.

[@yume816]

Unless it’s purchase during the transaction/realtor, it’ll cover day 1

[@GenX7119]

Instead of getting another company she wants to ride this company out for another year?! Yup should have known she was slow moving from Chicago to Atlanta 🤦🏾‍♂️

[@rtex8563]

A tip when your central A/C goes out: Buy a window unit to cool off one room, and camp there until the system is fixed. I did that a couple of years ago, dragging a mattress into my living room. The rest of the house got to 90 degrees inside.

[@ChrisCollins068]

How come you didn’t buy more than one unit?

[@rtex8563]

Because it was temporary. I ended up buying a new blower motor, transformer, and circuit board online and fixing it myself for a fraction of a new system or repair from HVAC company.

[@mrpawpaw7023]

@@rtex8563 Did my own blower motor replacement and saved 1000 bucks for a 30 minute job.

[@jasonknowles3465]

Home warranties are a scam. They claim they “cover” items; but if something goes wrong, you still 1) have to pay a service fee for them to send someone else and 2) you have to pay the contractor for certain things such as Freon, because the warranty company will only pay a certain amount per pound and that amount is nowhere close to what Freon goes for 🤣 if they were honest they would state that they save you some $ on your repairs because when someone says “cover” something that typically means the costs.

[@jerseyariesqueen8498]

Your are soooo correct... going through this now with my warranty company. Its robbery and dishonest

[@joyaustin6581]

Fool me once shame on you. Fool me twice shame on me. Put that 700 in an emergency fund and pay out of pocket. Get same day repair with no wait for approval

[@ryanreedgibson]

Each state in the US has a commission or deparment of insurance. This is the regulatory board that can decide if a company does business in your state. Contact them! I have never done so, but I did threaten it once and got results the same day.

[@coreyellis3893]

Same position, same company. Day 30 without AC. 108 index. Each time a vendor says "full replacement" they cancel.them and reassign to another.

[@nicolehall2177]

Here we are once again on EXTENDED WARRANTIES!! It’s all a scam. It’s been the most famous meme for years.

[@Silky_boi]

As an hvac technician, home warranties are absolute garbage, they just want us to “get it up and running” with a ridiculously low budget. IMO, your better off just putting a small amount of money aside every paycheck as an emergency backup for electrical, hvac, or plumbing repairs.

[@kepckatherinec805]

For the amount of $ that lady paid for HSA’s coverage, she shouldn’t have had to wait so long for service. Nor should she have needed to get a TV news consumer rights reporter involved in order to be assigned an HVAC contractor with a decent rating. I wish her luck in with her decision to stick with HSA. Sounds like a gamble to me.

[@AuraNikkola]

She just doesn’t know- they’re going to send a letter before renewal window opens, and refuse to cover her after the end of current term. That’s what happened to me after my warranty company (Old Republic) had to replace my A/C.

[@AuraNikkola]

@@jdavis37378 I’m not sure if you’re referring to my comment or article… In my case, my A/C wasn’t new, but my situation ended up being an exception case that legally they had to cover. I also don’t recall the individual in the video referring to her unit as new. ** These companies are in the business of taking the money and not actually paying out and/or working with shoddy (shady) repair companies.

[@rickj1983]

OMG. You can fool me once.... This lady did not learn her lesson. Home warranty companies are out to make money, not fix your stuff.

[@timbeatty11]

I had that home warrantee. They are worthless. I had my septic pump go out. They will only pay $500 to fix it. My local company that will not work with them charge $800. HSA sent a con artist out that said it would cost $2500 and I needed to hire an electrician to wire it at more cost to me. I just paid out of pocket to fix it

[@vj5225]

Same happened to me with AHS. Guy came out, system failed within 1 hour. Looked at reviews, company had an F rating. Complained and forced to use them again and the 2nd tech said a new unit is needed. Of course AHS denied it saying it was a previous issue. I complained and got a second opinion. New reputable company fixed in no time. No issues since. Almost out $$$. AHS covered the second opinion. Disappointed as it was the 1st time I used the warranty ever.

[@jksezhey1]

Atlanta summers were never this bad 30 years ago. This land has been torched by big business

[@incognito1427]

Big business and people overall. Me, you, your neighbor, the delivery driver, etc.

[@jksezhey1]

@@incognito1427 there were never any rules on how builders can develop this land. Atlanta is like a bad painting 🖼....no green space was ever considered as the legislature's short term thinking provided incentives for real estate development firms...it grew way too fast as people followed their jobs here. Corporatism will never work...it leads to favoritism which leads to class warfare, hence, where we are at today. Forests keep our societies cool and clean...

[@CandHMasonryInc]

yes they were you were just thirty years younger and it was easier to deal with. I have been her all my life

[@jksezhey1]

@@CandHMasonryInc well said lol

[@sweetiepie756]

The weather in HOTLANTA has ALWAYS BEEN scorching hell hot🥵🥵🥵30 years ago & now💯

[@beatlesnmore]

I've had American Home Shield since Sep 2017 and have had great service, usually service next day. Never a complaint.

[@GeneralChangFromDanang]

When I bought my house, it came with a home warranty (don't remember the company.) The first summer, we had to use it when the AC was not working. They set us up with a contractor that was known to be flaky and never got back to us. After many more calls and finally yelling on the phone, they agreed so send over a contractor of my choice. The unit had an obvious leak and would need to be replaced eventually but the warranty company only authorized a refill of the refrigerant. I'd rather just save that money in an account and pay for the repairs than deal with those places.

[@arawilson]

Yeah awful. My home warranty company sent a repair guy out 3 or more times for an appliance, which should have triggered replacement but they refused. Note to this woman: in hot weather, your ceiling fans need to go counter-clockwise. Hers seems to be going clockwise.

[@joane.3533]

Here is another tip: Make sure you have the required maintenance done on your unit(s)!!

[@ridingwithairbubble1694]

AHS refused to cover my blower motor repair because I hadn’t maintained it over 30 yrs PRIOR to me buying a condo. It broke less than a month after I moved in. They’re rip-off artists.

[@troyjollimore4100]

I saw one where a clause literally translated, “We don’t have to cover you for a claim we don’t want to…” 😳

[@jasper2207]

I had AHS on a home in AL. Had a claim for my wall oven and cook top. Had to fight to get like appliances and the when the renewal came around, they jacked the premium up by 60%. I had a friend call about getting a new warranty on my property address and the premium was less than what I had paid the previous year. It’s a ripoff!

[@primusheating1]

Homeowners cancel all home warranty companies and put your money in an interest bearing account at your local bank or credit union for future home repairs. Have your a/c systems serviced on a regular basis. YOU ARE A HOMEOWNERS FOR CHRIST SAKE AND START ACTING LIKE ONE. You own that home. If an appliance breaks down, you are the responsible party to repair it, not the homeowner warranty company. Also, I personally would not have waited to get my a/c repaired home warranty or no home warranty. We need to take on our own responsibilities.

[@Armistead_MacSkye]

Those home warranties aren't worth a damn. When will these Yankees learn?

[@GhostRider-sc9vu]

Had one for a year tried to get something fixed and none of their vendors would travel the distance to fix my problem, the second time it did not cover my garage door. No longer have that type of insurance.

[@Armistead_MacSkye]

@@GhostRider-sc9vu You're not from around here, are you?

[@GhostRider-sc9vu]

@@Armistead_MacSkye GA not recently but has nothing to do with my statement about the Homeowners Worthless Warranties.

[@Armistead_MacSkye]

@@GhostRider-sc9vu Thank you for proving my point.

[@adambomb30]

They thought it was a good idea to buy a two story home in the south. What's that tell ya.

[@unpleasanthill]

This happened to me. In Florida. I told the home warranty to kick rocks and called the person who installed the system. I don't know how long they would have taken to send someone but I was not going to find out.

[@ingerboredickson1533]

I would have changed home warranty company.

[@EldePHX]

They are all trash

[@joyaustin6581]

They are all the same

[@greenearthblueskies8556]

@@joyaustin6581 Yep, just different names

[@michaelpoling5581]

Recently retired plumber from central Illinois. I did repair work for a smaller shop, 25 or so employees, 32 years with same. My experience with home warranty companies started 25 years or so ago. Back then it was everything was denied ; sewer backup- denied, water heater old and limed up- denied, anything outside foundation of house-denied, broken pipe behind furnace, you guessed it ,denied. I still had to go through the steps and call into the warranty company and have them deny the claim. Fast forward to 5 more years. Hated these warranty service calls, but things had changed a lot, now it was everything was covered, even outside the foundation of the house. Only problem was getting approval for a price with home warranty, sometimes an hour on hold. And of course they would try to nickel and dime you on the cost. It got to be a big head ache and I finally turned it over to the office personnel to call the home warranty company after I had made the inspection. By this point in time we were working with several different home warranty companies. For the most part, we would collect the deductible, usually 100 dollars or less. The secretary was getting 2 hours travel pay for all the out of town travel and our company estimator was playing hardball with estimates. Come to find out, no other service provider would or could afford to wait 90 to 120 days for payment from home warranty. So the company I worked for pretty much had a monopoly on the surrounding cities. And I might add we did a good job

[@danny6032]

My dishwasher died and my warranty company decided to replace it but the model they chose isn’t manufactured by the company, so they chose another that will take up to 49 days to be delivered. I just bought my own at Home Depot and will send in the receipt for reimbursement. I’m sure they’ll take just as long to send me a check.

[@ridingwithairbubble1694]

I had an AHS Warranty on a condo I purchased in Ohio. Within one month the heat went out, bad blower motor. They refused to cover it because “the system was not properly maintained”…again, I was there less than a month. The copy of the warranty they sent me was different than the one I was given at closing; the one at closing said it covered it, the one I got in the mail didn’t. So I paid the $400 repair bill and two months later it went out again, I had to prove I had the repair done earlier before they would cover it. In the meantime I had no heat again. Since then, I refuse to pay for a home warranty and had to threaten AHS to cease any contact with me. I’ll take a warranty during closing if as long as it’s not AHS or connected to them and if paid by the seller but will not renew, ever.

[@G.MONEY.]

Thanks, Harry.

[@bubbles205]

Yes, these home warranty companies come up with some mess. I experienced a problem with CHW last fall relating to my heat. I had to use space heaters all winter with $500 plus electric bills. Sent a company out that thought they repaired it, I realized it wasn’t before they left, came up with another diagnosis, then the claim got denied. I’m still without heat!

[@vj5225]

No, you need to appeal that and get a second opinion. My warranty company did the same thing. Guy came out to fix my A/C, thought it was fixed and after 1 hour, it failed. Called AHS back and they forced me to use the same company. After waiting a week in blazing heat, the second tech came out and diagnosed the issue as a previous problem and advised I needed a new unit. Of course AHS denied it because the second tech said it was a previous issue. I complained and the warranty offered a second opinion but made it clear, if diagnosed the same, I would be fully responsible. At that point I didn't care. The second reputable company came out and properly diagnosed the unit. It had a burnt out wire. Unit has been fine every since. AHS paid for the second opinion. Don't let these warranty companies take your money and give no service.

[@DarkStarAZ]

American Home Shield didn't replace my air conditioner when it died. I'd been paying in for 12 years.

[@f.frederickskitty2910]

Try Tucson AC without cooling - this is the 2nd time we've been without AC in the summer. Our home warranty company who shall remain nameless took 58 days to replace the AC 2 years ago - now the new AC compressor is dead in the heat of the summer.

[@shiningmylight1969]

Cinch home services is my home warranty. They sent out a company to fix my Heater and the guy found 400 extra dollars in charges he wanted to charge me. Well I didn't have 400 extra dollars to just hand over to him to clean my unit and replace a hose 400 just for those 2 things to me is outrageous so my warranty company said if I don't fix those other things they wouldn't pay to fix my heater that was covered under my warranty that I payed for. So I had no heat all winter. I got space heaters and we did just fine with them. Thankfully my air conditioner works.

[@Maya-ln1os]

Utterly ridiculous! I need to call the news out on my warranty company & the fraudulent plumbing company they sent to my house!

[@christianvargas4710]

It's called Hotlanta for a reason 🤣😂

[@shawnhall7366]

Amazon Home Warranty did the similar to me..

[@FOD832]

Hello people. I work for a AC company in Texas. Please get your AC units and Furnace units tuned up every year. That way you are aware of the issues your AC may have before the unit breaks down on you and the tuneups also keeps your AC running efficiently.

[@radolfkalis4041]

We have AHS. Our fridge went down, we had to wait a week for the part.

[@freshprince130]

I purchased a home in Aug had to have the main sewer line redone, foundation work from the line and the sewer line dug up because it cracked. Cost 5k...the home warranty is giving me 100 dollars towards my bill. Useless

[@elizarussell1752]

At least they fixed it. I have Home Warranty and I called them to fixed my refrigerator. They said they will send someone few weeks later their service don’t have anyone in my area and told me to call sears or someone that can service my area because they don’t have any. My food has spoiled so I purchased one small one from Home Depot but the refrigerator don’t work. Tried to reach out Home Depot but no one came and no call. Tried to stop my warranty but told me that they will send someone but no one came to this time.. the company is called Residential Warranty.

[@soisaidtogod4248]

Write off the cash as lesson in life learned. Never buy extended warranty for anything.

[@2-old-Forthischet]

Warranty companies? I bought one extended warranty on a vehicle once. It was a big waste of money. It required that they do the regular maintenance. I did better quality work than they did! How can you Fk up an oil change you may ask?

[@tdadp]

This why I have a portable AC because of these issue because you can’t always wait for them send someone to the house the same day . Not only is good ideal to have it for when the AC goes down its for when you loses power and your have a generator to run it as well it’s a good insurance policy lol for those moments .

[@mathgasm8484]

I always kept a back up unit for emergencies. key area is sleeping and work areas.

[@elebeu]

My suspicions about home warranty companies have been confirmed. I don't understand her reasoning in continuing with the company after having just gone through all of this.

[@lingra1438]

She is a Fool

[@dreamer6508]

Her reasoning is there is no man around to help her

[@Mr_brut3]

This just happened to me same warranty we just purchased our home ! A/C Took a dump ! Called our warranty company they sent a service tech and this fool didn't even have a ladder to go on our roof ! I had to lend him mines he was up there for a few minutes and came down quickly guess what he said ? He told us he isn't certified to repair our particular brand of hvac ! I was furious 😠 😡.. 3 weeks later I kept calling them and the answer given to us was get your own tech pay out of pocket and if we approve it we will reimburse you .. I sent them the quote for the repair ,didn't hear from them at all so I approved the work . Funny part is the service company told us the same thing we don't work with warranty companies.. Friday afternoon came by and all of a sudden the insurance sent a service tech didn't even bother to call us for a heads up .. I had to cancel the work order I was going to pay my self ! And finally these guys fixed our A/C it's been in the hundreds here thank God it's working only took close to 2 months...

[@divineoracle4809]

Ohh lord, when I bought an extended warranty through my Lexus dealership, it was like pulling teeth to get anything done. I literally had to climb their corporate tree for them to do anything with the warranty. Thank God I did, I got 8k worth of repairs for only 500 bucks. If you want a warranty to work, you have to harass them. Blow up their phones, escalate the situation, leave bad reviews. Get the media involved if you have to. Extended warranties aren't impossible, it just depends on how threatening you can be to a specific company if they're unwilling to stand behind their product.

[@2chuck]

I had a Home Warranty with One of the Large Companies mentioned on this video and I kept up payments for 10yrs. My Central Air started making banging noises so loud it was waking me and my Condo Neighbors so I called for a Claim. They sent a guy out who was very well trained (in how to deny coverage). He said as long as my A/C was putting out cold air it didn't matter if was tearing itself apart and keeping everyone awake. I protested but then he sealed his decision, he checked the interior coils and found a small bit of mold. He said that even 1 spore of mold is grounds for Dening the claim, never mind the current problem. What A/C doesn't have 1 spore of mold? I faithfully paid them for 10yrs and got NOTHING! DO NOT EVER BUY A HOME WARRANTY! They have clauses throughout the policy that give them the right to deny almost any problem, and they will. The Mold clause they used was not even under the Air Conditioner" section.

[@nn47301]

I had American Home Shield and it was the same bullsh*t. It takes forever to actually get someone out to your home-and this was way before pandemic so that excuse is out the window-and then when they do come out they give you ridiculous reasons as to why whatever your problem is can't be fixed. It was the last straw for me when my AC went out in July-I also love in Georgia. They said it was going to take 1-2 weeks to get someone out to my house. I called someone on my own. They came out the same day I called. The repair cost me $175.00. When I called AHS and asked if I could get reimbursed they refused because I didn't use one of their vendors. I terminated my contract with them. This home is my first and before actually trying to use this service I always wondered why everyone didn't have a home warranty company like this. Now, I know! They're fine when it comes to taking your money but when it comes to providing service they fall way WAY short. Not everyone's story ends as well as this woman's did.

[@cccynova]

My husband's parents bought a home last summer and bought a home warranty through 211 (or Two-Eleven?) Had never heard of this company before. But they took several weeks to get their stove repaired this spring. In the meantime, the A/C went out, too, and the warranty still hasn't taken care of it OVER TWO MONTHS LATER!!! And with my mother-in-law being a senior on oxygen 24/7, she cannot breathe in this hot, humid climate in Arkansas! She is stuck in her bedroom 24/7 now with a window unit going. The warranty company has been warned that if they don't schedule the A/C replacement (or at least repair) or a total refund of the warranty BY TOMORROW, they are going to court. And they will lose.

[@dannydanix8698]

The whole warranty, guarantee, 100% satisfaction is all one big lie. Scammers and read the fine print scam. I call their technician the next day to test them. No show, no pay their bill.

[@mugstep]

Former plumber here. Home Warranty companies do not want to pay tradespeople, they make it very difficult. I can't blame any company for not wanting to deal with them. If they can't deny your claim to keep your money, they approve it and then attempt to deny it to the tradesperson. I have done a lot of work for people where the home warranty company said they'd pay, and I had to fight them tooth and nail to get it.

[@candiceblanc7227]

I had a home warranty literally wouldn't paid for a thing. Fridge nope water heater nope waste of money!!!!

[@IP0Monsturd]

Two story homes are ok but not in a hot location. I owed a 2 story home in Arizona. Never again.

[@lambition]

this is typical of home warranty companies. I has similar issue many years ago. Only difference is contractor came out in about 3 days, then determined AC needs to be replaced. Took them month and a half to get it replaced.

[@freedom1439]

There no such thing as a home warranty

[@acmcbride-olson9320]

We’ve had decent luck with First American Home Warranty. Select Home Warranty was abysmal. We finally had to report them to the Attorney General for our state to get them to pay us what was owed and let us out of the contract. When we even dug deeper online, we found gobs of people who had similar experiences.

[@revoevom1490]

your a foolish if you think your going to pay $700 for a warranty contract and think they're going to replace your 12k+ ac system. nothing stops these home owners from calling there own AC tech and paying for their own repairs

[@cinderella23queen37]

I live in an apartment, and I been without A C since may! Smh

[@hihaveaniceday9386]

Depending on the laws in your state you can refuse rent till they fix it

[@deedeewinfrey3181]

They are thieves and scammers too.

[@David-yy7lb]

I cancelled my Select Home warranty contract after a year...their all a rip off

[@jvk813]

Imagine if there was no intervention by the media.

[@michaelmcnally1242]

Don't buy home warranties people, they would not exist if they did not make a lot of money from people.

[@joannafreiberger]

I have been without A/c for 2 1/2 weeks. They told me there is no one to service my a/c. They are looking around. I live on the desert plains of Colorado where it's been hovering around 100° or more. Its been averaging 96° INSIDE my home. They've had no problem withdrawing the monthly plan fee from my account. the ESL customer service representative can't communicate an unscripted conversation. After my second call of being told they were seeking someone to repair my a/c, they had the balls to withdraw a $100 service call fee. I live in a rural area. It's not complicated. There are 4 HVAC firms. Giving them 1 more opportunity with a phone call. If still no action, I'm filing a police report for fraud & theft, contacting a civil attorney as I've now been to the hospital for dehydration & heat exhaustion, as well as contacting every investigative news team in Colorado Springs and denver

[@alyssak9273]

Asking them to change vendors due to online reviews will get you nowhere. FYI. Achosa Home Warranty LETS YOU CHOOSE YOUR CONTRACTORS EVERY TIME! Less than 7 second hole times and making it a quick and easy clean process! Unlike any other home warranty 🙌🏼

[@sharontrotter8198]

She's a Black homeowner and that means she isn't due the respect of HSA, that she should have been given, no matter how much she paid, only becuz the news company had gotten involved!!

[@LatashaMartin]

All home warranty companies work like this not just HSA. I’m happy her home is cool again.

[@JillyBean860]

It's funny that this popped up in my feed today. I called my appliance warranty company this morning because my outdoor AC unit stopped working. My appliance warranty is through my electric company, so I feel like they're more legit. They told me the AC repairman will be out tomorrow morning to see me. I wouldn't tolerate having to wait for the heat index to reach deadly temperatures for them to act. That's just crazy. She needs to cancel her monthly payments and find a better company.

[@kappaross6016]

Just curious why your calling an appliance company for HVAC services?

[@ohcliff1030]

I’ve had home warranties twice in 15 years. I have NEVER been satisfied with either of them. Too many reasons to list, but they have never been reliable for me. I’ve only had to rely on them on two occasions, but the last one took several calls and 3 visits before the repairman told me its been his experience that the warranty company I was with at the time RARELY ever replaced defective appliances, at least he had never seen them do it. I stopped purchasing their plans after that.

[@PT84]

As someone in the HVAC field, the home warranty companies sub out their customers to contractors. When it is summer these smaller contractors have their own work, they will not take the home warranty company's sidework for less pay. So that is why homeowners are stuck with crazy wait times. It's never worth it to pay these companies 500-700 a year, you're better off setting that money to the side. I feel bad for customers when they are so adamant on waiting for a month in this heat for their home warranty companies to respond to them. Its a scam, when you purchase a home there is a reason why they all come with 12 months coverage. They prey on the fear and ignorance of homeowners, more than likely if you purchased a home, repairs were already made before inspection. So they know your roof, hvac, and water heater will not break in the next 12 months. They leech 700 for the next 8 years from you. That is the cost of a new hvac system.

[@ThatOneGuyWithTheEye]

I'm perfectly OK with these companies being looted to the ground. All insurance companies in fact

[@Armistead_MacSkye]

You're not very bright, are you?

[@fixedit8689]

I get offers for a home warranty. Don’t need them since I’m a licensed contractor with subs at my disposal. I basically fixed everything in my house, my rentals and my family members and some friends. Everything but deep sewer work and roofs.

[@tim3172]

Good for you?

[@acidangel111]

NO , it's not hot there it's currently 107 , with a heat index of 117 here in Texas , and it's 119 in Phoenix today ....

[@7u655]

Thank the lord for the media covering these problems! Hope she is chilling literally!

[@vivillager]

She was complaining about 48 hours? A nurse that I was seeing had a VW with a warranty. The fuel injectors failed under warranty. Warranty covered the injectors, but the injectors were unavailable at the time and had to be ordered. Once the injectors arrived, her car was quickly fixed... but it took them 9 months to get the injectors. And this woman is complaining about 48 hours? And it gets better. She then complains about the HVAC contractor that was assigned to her because... wait, what was her grievance with them? None, because she had never done business with them, as a matter in fact, they hadn't even arrived yet, and she was already complaining?

[@johnwade6028]

I had an American home warranty on my home, I called them because my air conditioner had a frozen line Which is indicative of being low on freon, (a leak) after a week,They sent me an estimate of repairs. Stating my R22 Unit was leaking and had to be replaced with the more modern 410A system. They were willing to pay "their share of the replacement to this amount of $330;" the 410A unit system conversion was going to cost over $10,000. AHS said this was an upgrade not a repair, so they would only pay what the costs were for a R22 system. Since The government banned the R22 system The only thing that could be done was to replace the unit unit and they did not cover that that as they consider it an upgrade grade even though the law dictates it must be changed . I don't know how they're getting by with this as they advertise "saying they do full replacements if it cannot be fixed. THIS IS DEFINITELY A PITCH AND SWITCH, as per government mandate they would have to replace it with the new 410A system. I did call another company, They advised me to go turn the breaker off let the line thaw out turn it back on and see if it froze up again. It did not freeze up again and I am still using my original unit. Cost from 2nd company was $0, just the phone call.

[@frankm7707]

You don’t really need to turn off the breaker if the evaporator coil is frozen. Just set the thermostat to fan mode (not turning on the a/c). Wait for an hour and you can hear water gushing out in the drain pipe. But yes, the unit is low on Freon and you set the temperature too low so ice is building up. Also change the air filter will increase airflow to avoid the evaporator getting frozen again. The long term solution is to install a new ac unit. A R22 refill will cost you almost a grand if you are lucky to find any out there.

[@elky82]

Im a master plumber and have worked for several home warranty companies mainly American Home Shield, they had a rep come into our office in the morning to brief all of the service plumbers as to how they wanted things done, basically they wanted us to deny as much as we could because we were honest and would'nt try to screw over the homeowners. After that we still approved stuff if it was legitimate and they stopped giving us work after that because we were approving too many claims and giving people what they paid for with the home warranty. Most home warranty companies are scam artists and I would steer clear if you can. Alot of times they will replace the item, but nickel and dime you with add on charges. Your much better off finding a good tech that will do work on the side, hes making good money as well as you are getting a decent price. Key is finding a "good" tech....

[@AllenHanPR]

"we deeply value our relationship with Ms. Hutchinson, and look forward to serving her in the future until, this segment is no longer news. Then we will go back to being our old ways." Nothing lights a company up like bad press.

[@mv4463]

Been there done that... same company.. they never fixed it.. and I had to come out pocket.. $6k for a furnace & ac unit.. yet every 6 months they send mail asking me to renew with them... it cost less just to save up the money.. Temps here -18 in winter / 100+ every summer..

[@Bobrogers99]

You don't need a profit-making company between you and a service person. Ask your neighbors who they've called for appliance breakdowns and make the call yourself.

[@heidi9429]

My customer just went through this in the desert, waited 3 weeks to have AC fixed- unfortunately this seems to be the normal procedure for this warranty company.

[@bc5891]

No home warranties needed just get a maintenance plan with a good local Air company that does more than just air. I pay a company that does air, electric and plumbing $650 a year to maintain my home. They come out annually to clean the ac units inside and out, they put drain treatment in my pipes and check my electrical every year.

[@Shadow-7773]

I have the same model as she had, The warranty company sent someone out the next day. The problem was that my filter was clogged with white powder, from my humidifier' which cause a high heat error. My dish washer would not start due to bad switch, the warranty company sent someone out within a week, parts had to be order, 20 mins to fix. Same with my washing machine, bad error code. the warranty company had someone to call me to push the right buttons to get code off. All Warranty company's are not bad.

[@mathgasm8484]

I have American home shield and its been about index of 108 F. My ac has been out for about a month and they replaced it with a lemon. Now I am waiting till next week to hopefully get it fixed or replaced.

[@oldschooldiy3240]

LMAO I bought my house over 11 years ago! The cheapest home warranty plan wanted almost $500 dollars a year! With annual price increases of course! I rode it out! Six years in, my outside unit went out! New larger unit was $900 on line! $450 to install with local HVAC company! $1350 total! Less than half of what it would have cost with warranty company! SUCK IT WARRANTY COMPANIES!! P.S. No other issues!! So 11 years at MINIMUM $500 a year is $5500 dollars, so far, $1350 out of pocket....over $4000 ahead....that will cover a lot!