Horst Schulze Speaking on Providing Exceptional Customer Service

Horst Schulze, former President and
COO of The Ritz-Carlton Hotel Company and
current Chairman and CEO of Capella Hotel Group
speaking on providing exceptional customer service
January 2016

[@verat.6339]

"Go to work to create excellence and live for a purpose" so inspiring!

[@monikapastor1958]

Even after Mr. Schulze had already mentioned he didn't get his bottle of water for this event, nobody ever brought it to him. And his speech was on providing exceptional customer service. Probably no one got the memo?!?

[@AngelDominguez-fo6vb]

The Ritz Carlton needs you back. So much has changed since your departure and not for the best. I had such a sense of Pride while working there. Visiting a Ritz Carlton now is like visiting a Marriott or Hilton. It no longer has the Wow factor it used to have. Wish you could do something to bring it back to its original glory.

[@kitengekrowns1963]

Beautiful & well spoken! Particularly love the notes on leadership

[@EvgeniyC]

Thank you for sharing

[@novascotiarasta]

A good reminder for any Business that wants to identify the model for Customer Service. Not everyone can attain it easily, but so many don't even try. Leaders and Managers that are not involved, are not leaders. Committed and looking back, and moving forward. Important lessons and good model.

[@julianyang1142]

Fantastic. Kaizen / Lean and Service Excellence rolled in one

[@ratslovecheese9042]

🙌🏾. This speech never gets old

[@EvgeniyC]

Yes

[@befabulous5609]

Amazing speaker. Very good inside information. Good use of time.

[@EvgeniyC]

Yes, useful information

[@keatonwest3919]

“Would doctor like some brandy before retiring? Some warm milk perhaps? Ovaltine?…”

[@jamilacharles5485]

You know you talk about women you are not my family members and not my brother your thinking about me very bad ,

[@mr.fitkonnekt]

Gold

[@cetbell]

Great speaker and great man!

[@corneilshamalcom1591]

ForbesTv

[@mikhailchernyshov1056]

It’s amazing speech

[@nathanjarrell6479]

Very helpful, thank you

[@EvgeniyC]

You're welcome!

[@motazsabr842]

Excellent

[@jamilacharles5485]

This not a good way

[@rakktias]

Qui est la grâce a realken??

[@denisserendon7751]

Where did this event took place? Which company organized it?

[@warrentoles3127]

Compton county prison system 2017.

[@spectacular220]

I never get tired of watching this speech over and over again

[@EvgeniyC]

Likewise

[@johannesaigner5355]

I ve worked for Ritz-Carlton and it was a bad experience. everyone is so fake

[@eduardoortega202]

Your experience , doesn't mean has to be the experience of everyone. For me its been the best hotel chain i ever work

[@cetbell]

maybe the problem was you?

[@autumn1231]

Johannes read my post i am autumn1231. i interviewed with this guy and he was a total prick.

[@MisterMikeTexas]

Retail Doc posted a scathing account of his experience at the Big Easy Ritz Carlton. He also mentioned other irate reviews in Trip Advisor. Maybe Marriott ruined the chain?

[@tailsplayspoker9352]

Yea innit?​@cetbell