Hotel Accessibility: Guarantee and Verify Accessible Rooms

@rosemarierossetti :: www.RosemarieSpeaks.com
Summary - Key insights:
Rosemarie Rossetti, an accessibility consultant and universal design expert, shares a personal story highlighting issues with hotel accessibility. Despite having a confirmed reservation for a wheelchair accessible room with a roll-in shower, upon arrival at a major downtown hotel, she found the room lacked necessary features like grab bars and a rolling shower. After being moved to another identical room without the required features, she was told there were no other available rooms that night. This situation jeopardized her safety and highlighted the need for hotel chains to ensure accessible reservations are honored accurately.