Hotel Skit Compilation 12

[@rjlt4841]

My daughter once left her favorite necklace in a hotel room and we were a couple hours away when she figured it out. I would’ve been more than happy to pay for shipping but they covered it for me. Of course, it wasn’t very expensive for a small item.

[@mattsvids0120]

There are actually certain circumstances where the hotel might actually eat the cost of shipping and that usually is foreign item left by a child.

[@jamiethebookworm]

yeah and bottomline is that's up to the hotel. Workers are just following the rules, not making them

[@kimberlymoreno3102]

If you had left your necklace at the hotel I was out I would have mailed it back. Did it forever.

[@kimberlymoreno3102]

We also had to charge guests when we sent it back. It wasn't the hotels fault it was the guests fault.

[@notyesbetothefallssorcerer3272]

Well I think it depends if you're out of state or not. If it's just a few cities over or the postal service has free standard shipping, assuming you're willing to wait 2-3 weeks for said item.

[@ThetrueKidGoku]

Idk how Jessica can play someone someone likeable like the receptionist or manager and then all the dislikeable characters to perfection. She reminds me of Fire Dept Chronicles. Look him up. He's just as amazing.

[@bubzilla6137]

I love that guy! Just watched a few more of his short clips this morning! 😂🤣

[@anndownsouth5070]

Is he the bald guy who does all those skits with really dumb things people have done?

[@Joel--yr6me]

Oh I love that dude! I'm subscribed to him!

[@bubzilla6137]

@@anndownsouth5070 Yep!

[@Utriedit215]

Its called Acting 🤦🏾‍♀️😆

[@jack0slack]

“Oh, I don’t mind at all; I live for the drama!” And with those words, the character of Nat was established. She’s the best.

[@_owlqueen_]

fr

[@safidraws]

I really like the little character progression she had from her original conception.

[@ashlabelle]

The second one... it's literally traumatizing when your parent behaves like this and embarrasses you everywhere.

[@UpperDarbyDetailing]

Yup. “Watch Mommy work her magic!” More like watch “mommy” be an entitled bitch and embarrass herself AND me.

[@waffles3629]

Yep, it's real annoying and you just wanna melt into the floor

[@abbywallen8101]

I could not agree more

[@Simply_Barbie]

I am so sorry that that has happened to you before

[@erichanastacio9695]

I guess it's a Freaky Friday situation. They need to get their bodies swapped back. 😂😂😂😂😂

[@andyboerger]

Jess changes EVERYTHING to create these characters; mannerisms, inflection, language style, facial expressions, and they are spot on! Really an exceptional actress.

[@greensteve9307]

I totally forget that I'm watching the same person!

[@mariaespinosa4022]

I LOVE how Natalia is SUCH a know it all at first and now she's a drama lover 😂😂😊

[@KellyPlayzMC]

It would be so cool to see the whole storyline of Natalia from her saying room numbers to the tea loving girl she is

[@Torchiy]

Imho, not mentioning the room number out loud should become the standard everywhere in the world.

[@Allantitan]

Especially when you consider someone could be trying to get away from an abusive partner

[@mdrmdr944]

At least at my property and brand it is considered standard practice and were only allowed to read the number out loud if they request it. As well as not giving info about whether or not guests are staying at our propetty to avoid stalking

[@amandastjohn4735]

It is.

[@Fusako8]

@@Allantitan Lessee, in my 15 years I've had to tell screaming husbands that I could not reveal their wife's room. . . about twice a year. Oh, and the one time we snuck the wife out while the husband attacked our locked security doors, waiting for the police to come get him. Got the poor woman a hardship rate at a similarly rated hotel. So yes, absolutely valid, and does happen. (Then there are the drunk guests perving on wedding parties. . .)

[@TheJennBrown]

I've been that female traveling alone, a guy was right behind me when the male front desk agent said my room number out loud. I very loudly told him that that was not my room number and that I would be switching rooms immediately. I've worked the front desk of several hotel chains and I'm always amazed that it's not mandatory with every brand.

[@annaconigliaro2907]

Even if it is not a guy behind you, you never know what that person is there for. What if they work with traffickers or a current partner's jealous ex. So many reasons why it should never be said out loud

[@JeffTaylorRomania]

I have had people get mad at me for refusing to say the room number out loud. They claim they don't have their glasses with them and can't read it. Well. Put your glasses on Grandpa. Bring your reading glasses with you when you go to check into a hotel.

[@SuperLadyDanger]

The only reasonable response to the 1st scenario (if not immediately effusive thanks) is to ask if there’s a cheaper shipping method, if not, once you’ve confirmed that even C.O.D. isn’t cheaper, you thank the hotel & pay if replacing the item’s more than the fees to get it back from the hotel… & thank them for the generosity of their extra work on your behalf.

[@ClydesdaleBooks]

I worked in many hotels over the years, both as a front desk agent and as a housekeeper. We NEVER said the room number out loud when handing keys to guests except for one agent I worked with. He didn't listen to me or the supervisor when we told him he shouldn't be doing that. He didn't last very long.

[@dianewinters8628]

We just had a new employee who used to work at our place years ago return. He had the same attitude, didn't know why he had to go through Orientation or be trained on the job again. Policies always change and ways of doing things are always updated plus a refresher is always helpful. He was so difficult to work with because he wanted to do everything his way. Unfortunately or fortunately he decided for personal issues he had to quit.

[@JennaGetsCreative]

When someone's been working in similar workplaces "so many times, for so many years" and can't believe they have to go through training again... not a good sign. There's a reason they've been through so many employers.

[@Raintrop82]

I've traveled on business so many times but never noticed that the room number wasn't said out loud. Thanks to you, I paid attention to this on my last trips: and indeed!

[@eletakelley7188]

Women travelling alone need to feel safe.

[@kryceksangel]

I always say floor and where elevator is if it's not on first floor

[@listey]

@@eletakelley7188 all people travelling need to feel safe. There's nothing special about the safety of a woman and safety should be expected whether travelling alone or with others.

[@TisOnlyAScratch]

I use to hate that they made me read it but a clerk explained it to me once. Never again will I complain even in my head.

[@justinphillips4450]

​@@listeyyes, but also no. There is a vast difference.

[@elinchristensen4854]

The last one should be standard protocol for ANY GUEST - high profile, reward member, elite, regular person traveling with family or just a regular joe schmo etc etc

[@DeathnoteBB]

It is. The rewards member just called it out

[@shortblockflexinit5219]

In the last one, props to Jessica for not snitching on Natalia. She learned the hard way, but I'm glad she didn't get the boot. She's a lovable drama queen.

[@theonetruekirk]

There is nothing I love more than correcting an employee's bad habit just to have them give me the eye roll. At that point we can always tell that the employee won't last.

[@leedavidson1245]

I have done a LOT of traveling, and stayed in more hotels than I can count, but never once thought it odd that they never spoke my room number out, it was always, "here's your keys, your room number is right there"

[@t47328]

The entitlement of the first one. Incredible.

[@Jessical0716]

The third one… this skit is what immediately came to mind at my last hotel interaction. My flight had been cancelled, I was stranded in Charlotte. Airline put me up in a hotel (which I appreciated). As I was completing the check-in process, the woman handed me my key and announced, not super loudly, my room # and directions to it. All I could think, “Jess would not approve!” 😂

[@Charlie-pu9bx]

The second story reminded me of something that happened when I was a teen (don't worry - my family weren't Karens!) Growing up my family and I used to go camping. One year it poured with rain and our tent flooded. So we packed it all up and looked around to see if there was a hotel somewhere we could stay instead. We went to a hotel we stayed at previously and then luckily had one room left. However, it was a double room and there was four of us, so they got a rollaway bed and extra bedding for us. We were so thankful for their service and helping us feel comfortable after a wet, rainy evening. Thank you to all those who in hotels, from desk staff, cooks, cleaners, etc for all you do for us travelling ❤

[@artisticnerd1017]

With the room number, I've been to several hotels for religious conversations, and as far as I can remember, the front desk person always said our rooms outloud to us. (And we went to several hotels *both cheap and spendy hotels *) I didn't know it was a safety issue until I watched your videos. Now I'm a lot more vigilant. Thank you for caring and keeping us all aware. You are awesome, girly

[@peregreena9046]

"Free upgrade" triggers the memory about a TV crime show ... The opening scene of that episode: A middle aged couple is led to their room by the bellhop. The wife going on and on about that one time she saw a cockroach in a hotel room years ago. So the bellhop tries to ensure the wife that the room will be cleaned perfectly and if they find anything wrong with the room, he'll see to it that they get a free ungrade. He opens the door and now picture this: Blood everywhere, even the wife is so shocked that she shuts her mouth. Into the silence the husband says deadpan: "I think we take that upgrade."

[@DiamondKujulha]

I came back to rewatch this and absolutely love Natalie’s growth w

[@SueBohlinDallas]

I love how you’re educating-not just entertaining-HORDES of people through your videos!

[@CindyTheDemigod]

Natalia’s character development is awesome like she went from snobby to really nice

[@privatemasterminds3649]

"Hey buddy. It's my first time buying a house and I'm not making a habit out of it. You're not gonna make me pay or are we gonna have a problem?"

[@nutricious_watermelons]

Ik im not a hotel worker or manager, but this seems SO RELATABLE for the workers & managers, RIP 😭

[@kimberlymoreno3102]

Sometimes it's much easier to train someone that has no experience. You are bringing up so many memories for me! I would fire that girl.

[@PiruliOFFICIAL]

I left behind like 6 USB flashdrives in a room once and was panicking like crazy because they are everything to me and the hotel only found 5 of them, I was so happy and grateful that I didnt care at all. The staff was so lovely about it ❤

[@kelleyk28]

Had a situation kinda like the movie one when I was working at GameStop. A worker was faking pre-orders, which is considered stealing. I looked up his account, and it turns out another employee was apparently pre-ordering games. That employee was in the military and been deployed. If you're gonna steal, at least make it believable.

[@MicheleSieniarecki]

I used to work front desk at a timeshare and we had security go to unoccupied rooms and sleep during their shift! They suffered the same consequences as in the skit!

[@priscillajimenez27]

Natalia character reminds me of many young girls over had the displeasure of working with. They're so sickeningly "sweet" to customers but are totally B's with coworkers and won't listen...

[@waffles3629]

Yep. As a lifeguard I worked with someone who had previously worked at Disney world. Any time anyone would tell him he wasn't following protocol, procedure, etc, he'd just say "Well when I worked at DISNEY they did it that way" and continue to do it that way. And I do mean *anyone*, boss included. Yeah, to no one's surprise but his, he was not around for long.

[@stardust1815]

Natalia literally had the best character development throughout these skits 😅

[@splendidcolors]

Natalia grows over the series and is a better team player later.

[@AmvoFox]

I love Natalia character development so much

[@MeiLee-t2v]

These compilations are very good. I've learned so much from them. Thank you so much. I also appreciate hotel staff much more than I already did.

[@Wesley_H]

I leave it behind in a hotel room, damn right I’m paying to correct my own mistake and get it back. Airline loses my bag? Oh ya betta DAYUM believe the airline is paying for it.

[@mariangeerling2950]

If YOU forgot it, YOU pay to have it shipped. It is considered abandoned when you left it.

[@terryguyer9812]

First skit - Ship that item back COD! She wants it - she will pay.

[@peregreena9046]

But if she rejects it, the sender is stuck with the shipping cost.

[@DataGirl3]

So you’re telling me that my parents COULD have called the hotel in NYC, and they could have shipped the Pikachu tamagotchi I accidentally left behind back to me all those years ago?

[@DonealiaSmith-zz9pz]

Yeah they could have if somebody turned it in to the lost and found and didn't just keep it.

[@davidkleemann4897]

To be honest as a guy I’ve never considered the room number issue. At first I thought that was ridiculous but after I thought about it for a moment it actually makes sense.

[@theviking1359]

I never noticed that the hotel did that until I saw it on this skit

[@erichanastacio9695]

Second story: Upgrade Sorry ma'am, the only thing that I'm authorized to upgrade is giving you.... an extra toilet paper. 🤣🤣🤣🤣🤣

[@picard4772]

last story... is exactly how reprisal conversations should go. Reddit has far too many "instant termination" and public humiliation stories.

[@MariahWatkins2007]

I've never traveled alone but with my mom & daughter a couple times a year for almost 14 yrs. I would not want my room number said out loud even with 2 other people. And I always conceal carry when we stay at hotels for safety reasons.

[@AuntKiki81]

Oh my gosh, I had this happen. I left a teddy bear (one I've had since birth) get left behind at a hotel out of state. I quickly called the place up and asked if they'd found the bear, once I sent a pic of what it looked like. They had found it and put it behind the desk. I asked them if they could ship it and how to arrange the payment....I wired it to them and had it back in a week. Needless to say, Radar (the bear) is now retired to my bedside table.

[@aqacefan]

... and whose fault is it, exactly, that the item got left behind? Be grateful they went to the effort of looking for it! I'm still kicking myself for leaving a bag behind at a science fiction convention that was held in *1986*!

[@marty-mar29]

Frist skit - When I used to work in the hotel industry, at the location I worked at, we always shipped guest lost & found items back to them at no charge to them. Well, I guess they are used to staying at my former hotel brand and figured all good quality hotels would do the same.

[@richardsimmonsjuggernautof9781]

This, good hotels don’t charge guests for shipping left behind items, it’s just poor form. Obviously the hotel isn’t obligated to do so but it definitely is rather a cheap move on the hotel’s part, especially if the guest is a repeat customer at that chain. Sure the guest is wrong for throwing a tantrum about it but I would also be surprised if a hotel requested me to cover the shipping. I’ve had an item left only once, I didn’t ask the hotel to pay for anything but they covered the whole thing like it was no big deal for them and standard practice to do so…

[@splendidcolors]

@@richardsimmonsjuggernautof9781 I'm an online seller, and shipping has gone up so much so fast that I can understand if a hotel has changed its policy for returning items guests left in the room. I don't know if the price quoted in the skit was based on an actual case, but it could very well be what 2nd day FedEx or UPS charges for a small item. (I usually use USPS for my online store because it's still more economical for small/light items.)

[@blackrock1961]

Out of curiosity, how big were the items and how much did it usually cost to ship them? $34.95 sounds kind of steep unless it was a large item. USPS will ship a 10 lb package for $13-$33 depending on where it has to be delivered.

[@marty-mar29]

@blackrock1961 We ship people's items from a phone charge, all the way up to a 35lbs bag. This was back in the mid 2000s up to the mid 2010's when I left. We had a FedEx that was a part of the hotel.

[@DeathnoteBB]

⁠@@marty-mar29Wow so basically you left out a *huge* piece of context in your first comment… Yes I’m sure if every hotel had an in-house Fedex they’d not charge shipping too, but most hotels don’t, I imagine

[@Kiri-no-ki]

The second one has happened with my friends so many times! But heres a hotel related one, once me and my parents had been travelling through car for like a whole day and arrived at hotel at night without like any reception..and then when the hotel staff said that the rooms are all sold out, god my parents blew up! They were yelling so loudly that they only quiet down when a guest had to come down, she was a old lady. Apparently my father knew the brother of the hotels owner and the brother had said they may come in the hotel whenever they want but since it was midnight the brother wasn't picking up so like yeah..we were eventually kicked out, the receptionist was so kind though, she even gave me some chocolates lol

[@jamiethebookworm]

that little girl is so sweet

[@Sage_Marie1387]

Hotel story that I’d love for you to make a skit about: my brother once found a hotel master key! We went to breakfast and then went back up to our room to get our stuff since we were checking out that day and when we got up there, one of our room keys wasn’t working so my brother checked his pockets for the other one that he had only to discover that it was gone. He thought he might have left it at breakfast so he went down to check and sure enough there was a room key by the toaster. He grabbed it and came back up and of course it opened our door. Then for some reason he decided to try it on the door of our friends who were traveling with us (they weren’t in the room at the time) and it unlocked. Then he decided to try it on the doors to a couple of the storage rooms on our floor and it unlocked all of them. Come to find out he had given his room key to my dad to hold onto and then they both forgot that they had done that. He turned the master key in to the front desk later that day when we checked out but the whole I was thinking “some poor hotel employee is about to be in very big trouble” anyway, please make a skit about this! I would love it!

[@andrewstandley8926]

"some poor hotel employee is about to be in trouble" yeah, sounds like an honest mistake made by an employee who would likely lose their job over it, even if rightly so. There's no bad/malicious intention so I'm finding it difficult thinking of how that would be an even remotely interesting video.

[@andrewstandley8926]

Shows very clearly that you don't understand the general premise of these videos..

[@Sage_Marie1387]

@@andrewstandley8926 I didn’t mean that to say that they’re going to get fired (depending on the hotel they might) but just to say that they might get a stern word from the manager. Loosing a master key is a huge thing. Thankfully for the employee, my family found it but had it been someone else, who knows what could have happened.

[@Im_hungry_duh]

4:21 why did she sound like she was blaming Natalia 😂😂😂😂😂

[@shadow_leaf7965]

I love Natalia's redemption arc

[@darkcurlz]

Tbh, i don't think paying for returning guests' items would be a dent at all in a huge hotel chain's budget. I bet they would benefit more from this as a customer service with more returning guests who are just so grateful for their items. Leaves a lasting impression

[@waynebeckham3807]

The hotel is not responsible for sending it to you. When you book your stay, you agree that you are responsible for all of your items and that if one is left, you are responsible for any cost in getting it back. Sorry to break it to you

[@darkcurlz]

@waynebeckham3807 I'm not arguing about who is responsible. My point is that for the hotel, going out of their way in this regard would improve their customer service w/o impacting their bottom line much. Ergo improving the business. Guests would remember these things. Small impact on hotel. Lasting impact on guests

[@DrBlueberry20]

“I call dibs” XD

[@MrFusselig]

Great! I like these stories. They make me want to go to a Hotel and cause unique bizarre experiences there. :D Maybe something including frogs and trumpets? I'll have to get creative to make it unforgettable, but it has to be wild! :)

[@patriciajune5]

I don’t work in hotels but I do hate when guests ask me to deliver to room and I can’t because the hotel doesn’t allow me to

[@mangohaeppchen3447]

Serious question: Are people really as insane as that first lady? It’s not even remotely justifiable to make the hotel pay just b/c you claim you’ve never left something behind before.

[@richardsimmonsjuggernautof9781]

It should never be expected, HOWEVER most upper tier chains won’t charge for these sort of things, especially if it’s a customer with status, it just comes off as poor form if someone has spent thousands of dollars at a property and the chain can’t cover a $30 shipping cost as a favor to the customer

[@Mehitabel18]

I’ve lost items before and I’m always upfront about paying for the shipping. I was the one who lost something, so I should pay the shipping.

[@xantiom]

This is crazy, I am watching and enjoying the best hospitality training videos, and I am not even in the industry.

[@debbie4503]

The poor kid! I remember that "Mom!" 😂

[@arezoosh4335]

The second one is my mom and if i say something like "mom they're just doing their job" i will be the most evil daughter for the rest of the day

[@Cjandcosplays]

The thing with the security guard watching movies, if he had just watched tv instead of trying to get away with watching paid movies for free, he wouldn't have had the paper trail that got him caught

[@maddiesthings7520]

Here after only twenty minutes btw I love your skits I could watch all the compilations on repeat for hours

[@KnawedOne]

Love these skit! Great job!

[@chattycathie2268]

I watch your skits all the timr...I don't know how you keep your cool. I worked retail ...I couldn't do it.

[@josie4481]

Love your videos, Jessica! Keep it up!

[@TheBlackDork]

Oh yes the hardships never end 😂

[@ItsHazellee]

I love this!!

[@annalorraine2089]

I love your videos and i binge on them... Something about your style though feels as though you are in acting class reading through a script for the first time... Which is uncanny because i assume these are your personal experiences. ♥️🙃

[@aarohimarkam4dsn767]

ure totally right when nat joins room no. should be written down

[@MarcioHuser]

Huh. The lats one makes total sense and I never noticed the pattern 😳

[@ayiza8511]

Think about planning so badly that your whole family ends up in a room whit a single bed

[@Mikewee777]

A round trip flight could cost the guest $500 . She could just go there in person to collect it.

[@beverlyhorning116]

I left a necklace behind. They claim it was never found. I chuckle every time I picture a chambermaid wearing my sister's ashes! I think she is amused as we were both pranksters!

[@DaughterofBabaYaga]

As someone who's experienced stalking and a break in you can always tell those who didnt grow up on true crime or trauma bc they say shit like "Okay but like...no body's here-" Oh...oh you sweet summer child. Welcome to the age of mics and the old school method of blending into the mundane. Did you clock the janitor down at the corner of the hallway? The one whos ID tag doesn't match his current appearance bc it looks like he shaved and got a haircut? No? Bc he's just always there? Guess what thats actually not the same dude its his older brother who "borrowed" his uniform tonight bc the lady in 903 has been on his radar since her last business trip when he visited his brother at work and saw her at the desk the first time. 🙃

[@SEEMS211]

Hi Jessica, I really love your skits they're just so entertaining😄💕. My question is 👇👇👇 Can a front desk agent complement the guest's outfit or is it overreacting?🤔

[@RomicBianchi]

No, the customer pays.. We forgot bedrails when our kids were little. We paid.

[@Sav.3.]

Wasn't a hotel by an Amusement park While my family friend Tristan was getting her stuff after a ride her earbuds fell from under her jacket when she went to grab it. The problem was that the cubby was on the part of the platform that sunk down into a pit instead of being off to the side. We reported it and said they'd check when the ride was shut down since it closed early for an event. Then it become they'd check at the end of the night. After that, we went over to lost and found before leaving, they told up that they'd check in the morning before opening and that they'd ship the earbuds back to her for a fee. Everyone was annoyed but Tristan was just upset because she didn't even know if her earbuds were damaged since they took a big fall. (They were VERY expensive) To this day I don't know if she got it back or if they were damaged.

[@MandyM8807]

Yes you can get into a room without a key and it’s quite easy and cheap. Basically you can trick those key locks into thinking your computer or hell even your cellphone is a key.

[@kestradarowski3439]

I lost a very sentimental item at a little hotel in a different country that spoke a language I didn’t speak. I was able to email them and be in contact with someone. We both used Google Translate to help communicate. It took us a little bit of time, but they found it and we were able to get it shipped to me. I would have paid almost anything for it, so I of course paid for the shipping. I didn’t question it at all. I lost it. I pay for it.

[@apie89]

Years ago my job required me to travel every week. On my first project out of town, I was staying at a nationally recognized US hotel and stopped by the front desk late at night to let them know the tv did not work. As I walked up to the front desk this big burly guy was catcalling in my direction asking if I wanted to meet in the bar for a drink. Um no was my response. The front desk clerk repeated loudly my room that I whispered. While I was annoyed I didn’t say anything and went back to my room. Several minutes later the same guy calls my room to ask again if I wanted to meet for drinks! It’s now after 10 or 11pm! 😮😮😮😮 I as a single female traveling alone, I immediately called down to the first desk and requested a security guard to escort me to a new room on a different floor for the remainder of my stay! I was not going to chance leaving my room alone wondering if he would be waiting just out of sight from the peep hole. From that day forward I have spoken u, if the front desk, or a bartender, or a travel companion ever says my room number in ear shot of another person of the danger of doing that. I will request a new room if necessary. It is NEVER acceptable to allow anyone to hear my room number! Ever since that experience - I have been the girl at the end of that skit. I don’t care who you are - I will educate you to why you should never say the room number if a female guest for any reason!

[@EleanorKlunk]

i love your channel

[@avaschannel3034]

I love ur videos! This is hilarious lol

[@Shammoria]

Yes Hotels provide a service..... For a charge!

[@igirlgeek]

At most hotels I've stayed at, they do write the room number down, but last time they said it out loud and I was so surprised and hated it. Thankfully I wasn't traveralling alone, but that's not the point

[@theultimatefreak666]

I could relate to the child so much. The horror memories of my grandma being a Karen are numerous 😩

[@sunnyscott4876]

Yeah right..that's exactly why I don't feel secure in hotels when I am traveling because the security guards don't really care about "security."

[@The_Dudester]

6:23 Blacklisting. Prima facia, Labor Board and EEOC would be all over this, like stink on you know what.

[@TheLovelyMissBeans]

That's true. It's illegal for an employer to divulge information about why you are no longer employed with their company. I don't think they are even allowed to say you were fired. Just whether they would rehire you or not

[@eletakelley7188]

He was not a hotel employee

[@TheLovelyMissBeans]

@eletakelley7188 no, he was an employee of the security company. They have employment rules too.

[@heartofthematterlanguage]

@@TheLovelyMissBeansNo, in fact, this is not illegal in the US.

[@TheLovelyMissBeans]

@@heartofthematterlanguage employment laws vary by state in terms of what information a former employer can divulge when called for employment verification. But in no state is it legal for one to call every potential employer in town and give them private employment information about you without your knowledge or content.

[@boujuchannel2288]

Haha I am an assistant manager in FO. Very good lesson for people who are willing to start GSA!

[@byusaranicole]

Girl. You left your thing. If you didn't want to pay for shipping, you should have taken it with you?

[@thearcher0203]

And that character Natalia in real life, lies fo manager saying "they never told me that in training" even though it was instructed during training.and the manager belies the liar

[@TamIam644]

I had to pay for my headphones to be shipped because the fee was cheaper than having to pay for gas for a 8 hour trip.

[@mikkelnpetersen]

When it comes to "and your room number is" all places i've been to had the number on the key or card, and was told "room number is on the key/card", simple as.

[@larsharris]

I forgot a jacket on a dive trip. They called me *as my name was in it*. I told them just put in lost/found for someone, gift it. They said they could send thru Greyhound and it would get to local greyhound stop for $5-$7. Ok that’s worth it. I go to pick it up/pay. It was in a 5”x8” box. $40. I told GH person “I guess it’s not mine”. He said “I don’t blame you”

[@nkearns1]

I agree that the last one - not saying the room number out loud - should be standard practice. I just curious, how is this handled when the guest is blind? Obviously, I think it's even MORE important not to say the room number out loud, but what is another way to let them know?

[@bethdunn7969]

Because of the disability, a bellhop or other employee should escort the person who is blind to their room and only in the room say the room number.

[@OperaG01]

our of curiosity regarding the shipping situation... assuming there would be a hotel of the same chain near to the customer's location, could an internal mail process be leveraged to move the item closer to her and she can pick it up from there? Wonder if that process exists in the hotel business. thanks 🙂

[@mkd83993]

at least the hotel agreed to ship it back and not tell the person I didn't see anything

[@kryceksangel]

I just got a Pokémon handbook from lost and found. Got a phone a couple years ago

[@dhy5342]

I once left binoculars in a hotel room when I had checked out. I realized this within an hour of leaving and called the hotel to report it. They did "an investigation" and were told by the cleaning crew that no binoculars were found. Maybe the cleaners should have used my binoculars to look for them.

[@brandonnewby178]

Safety and security, the one thing that trumps money, guest service, and everything else.