"Google is a thing"... I almost cried 🥹

If he wants to check in early, he should book an extra day before he gets there

My favorite line for people that go "come on, you know me" is "Sorry, the cameras have to see me check". Pushes the blame from you to corporate while also ensuring the costumer doesn't think you're accusing them of anything.

...so she's never stayed at a hotel before?

Having not an easy name, I don't even bother spelling it. I just give them my id

What on earth is a zippy no no?

I expect the room I paid for. Nothing more. Nothing less.

I can just imagine how that would go over in our Canadian national parks in the Rockies. "Yeah, Imma just go round up the grizzly bears and put them elsewhere. Y'know, they're REALLY amenable to that..." 😂

I have just binged your whole skits and stories playlist. Learned a lot and laughed a lot. Do you have experience in acting or something? You sell the defferent characters really well. I particulalry like Beth in Housekeeping 😳 Also, the idea of trusting google over a hotel concierge seems like madness to me 😅

A little bit of everything... NOT! 😅😂😂🎉

A comment for the algorithm

"gurl" lmao Jessica is such an amazing actress.

I think I had it once where I couldn't get into a room at a hotel. Basically, I was subbing for another surveyor who got sick, but her name was on the reservation. I think I had figured they changed the name and then they didn't like me booking in. After trying to reason with the front desk, telling them that I work for the same company and getting nowhere, I finally just phone the admin to sort it out. I don't know what the admin said to the front desk, but they just handed the keycard over. I imagine they said something about cancelling any rooms they had booked and never booking with them again.

same thing happens in retail, your told to follow the exchange/return policy, but if they complain to the DM they get their own way

Lol! When she said Google, my Ok Google opened 😂

OMG you're reading Not In Love?!?! I just finished it, it is amazing!!! 💗

Correction. A.M. Therefore, it's Monday MORNING! That's how time works, miss. Have a Disney day!

Fusion sushi? Sounds like something that would explode upon exiting. 😺😺😺

Since Covid, hotel staff seems to keep their difference at most places I have stayed. Stayovers are not really freshened up much.

A+ on the jump cut!

That’s my girl!! So supportive and caring

She's off to use the pool and sauna of the hotel next door.

🤣 I usually tell them I'm checking in, while pushing the reservation receipt I printed out, along with my ID and my credit card

Or... the hotel is so successful that they feel no need to ensure their customers are satisfied. Your aunt is free to take her business elsewhere, but it sounds like this hotel won't miss it. This may seem like a mean / heartless statement, but that's what corporate America is these days: means and heartless.

I don't work in this field, but I can relate to the hotel. Yes, they did wrong. Yes, they should own up to it. But, if you have someone coming in late (say, after 9PM), being a real sweetheart to the front desk, and this person really looks to need a shower and good night's rest... and if the front desk isn't busy... after calling around looking for a vacancy and finding none, I don't blame the hotel for renting the pre-paid room.

The take-away: Don't use third party if the reservation is important to you.

It's like being married fighting over what's for dinner😅😅😅😅😅😅😅😅😅

Looks like Mr. Jackson wasn’t expecting the company to call the hotel directly. He thought that he would be able to deal with the company and come up with whatever excuse would get him off the hook.

❤sorry, there are still ppl like that. It is crazy. Yet I love the way you express this in a wonderful and fun way.❤

The nicest customer ever

That's nuts! The most I take from a hotel is shampoo 😂😂😂

I worked as a security guard at a fertilizer plant where one of my duties was to weigh trucks going in and out. Most of the drivers were cool and easy to get along with. But one kept trying to convince me to visit him at his hotel room at the end of my shifts. I kept it professional, and him at a distance, but when he started asking other guards about me and making innuendos about me, my boss when to the head of the plant and got the guy banned. I didn’t even know until a few weeks went by without him showing up. I thanked my boss.

We love experienced travelers! She was really kind and nice as well! ❤

Thank you Jessica. I now am better prepared when I check in.

For guests as pleasant like this I go out of my way to give them the best room available. Free upgrades/bonus discounts, etc. if it's allowed it's coming off the folio

How good is the reception on that perfume bottle?

That lady is a hotel or retail clerk's dream.

she's a real one for her behavior

If only more customers were like this. 😊

You missed her "she doesnt know I know this hack" bit

Honestly this short series of different types of travel level experience is so real tho.

Still better than the “Expert“ travelers

I was stuck behind a person like this when I went to NY a couple months ago I just wanted to go to my room but it was a small hotel with only one front desk agent 🙄🙄🙄🙄🙄

I mean, if she doesnt have enough credit limit on a card for tickets, it wont be enough for the hotel fees either

I wish EVERY interaction were like that. That would be sweeet!!!

As someone who does customer service for a third party, you'd be surprised how often that happens! Most of the time, people are surprisingly chill about it 😅

People like her we ABSOLUTELY LOVE!!!! And depending on your room type, we’d gladly give you an upgrade ❤❤❤❤

Sad thing is there aren't many good people on the rest 😂😂

Way different than the "expert" traveler lol

YES! This is how you check in!!!