How a Supportive Stance Can De-Escalate Crisis Situations (Unrestrained Episode 30)

Click here to download full transcript: bit.ly/29QKUv0
Podcast Highlights
In their words, the Telecare Corporation “helps people with serious mental illness and complex needs to reclaim their health, hopes, and dreams.”
Listen to Telecare’s social service specialist and counselor Toby Estler to learn how he works safely and productively with clients at Telecare’s locked psychiatric facility in Lakewood, Washington.
In the interview, Toby tells stories about real patient encounters that illustrate how a supportive approach and proven de-escalation techniques can dramatically improve outcomes.
Show Host: Terry Vittone
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